IFB Industries Complaints & Reviews

I am Manish Mishra from Bhopal I have purchased an IFB washing machine model-'Senorita VX 6KG 800RPM' on 12/08/2012 from lotus supermarket Bhopal.My customer id is 3511402.my machine is not working properly and I have complaint twice having complaint no[protected] &13248423.First time a guy came and he has done nothing and taken Rs340 also as service charge and not given any receipt and my machine is in warranty.And now second time i have complaint and no one came yet.I have called more than 5 times each time they say sir within 24 hours we will send any technician and now i am fed up of all this "NOW I WANT ANY STRICT ACTION FROM YOUR SIDE AND I WILL WAIT FOR 2 DAYS AND IF NOTHING HAPPENED IN 2 DAYS I WILL TAKE LEGAL ACTION AGAINST IFB BECAUSE I HAVE WAISTED A LOT OF TIME AND MONEY ON MY MACHINE"

IFB service center Sucks big time and big money. I am extremely pissed by the way complaints are dealt at nagercoil service center for IFB Dish washer. I bought my IFB dishwasher on December month and waiting to get the powder and salt to be delivered to my home for a month and used for 3 or 4 times. Now the machine is not working i have raised a complaint to the nagercoil service station and after a week one person from nagercoil service station came to my home and take a look at the machine and he told there is a rat bite in the main wire which is getting connected to the board and we will replace that and we will keep a filter so that the rat wont enter the machine again. He told us inorder to get it changed you need to bring the machine to our office. And we bring the machine to the service station and one week there is no response from them and when we called them they told us there is some issue in some of the parts which we have ordered in Madurai which will take some time and we waited few more days and few days later the agent called us and told us we need to pay around 6000 rs in order to take back our machine. When i checked with him why we have to pay 6000 rs give me the breakdown for that. He told me that rat bite is there even inside the machine also and we have replaced those parts also which we ordered from Madurai. I asked him to send me the pictures of the parts which has rat bite and the bill copy for the spare parts which he has ordered.I waited for two days and i didnt receive any documents, Hence i told him i cannot pay any amount. First thing is if he is changing any other parts he should have consulted with me first and second thing is how can he get spare parts from outside when he is a authorized service center for IFB. IFB should provide the spare parts which need to be replaced. He tried to cheat me using his best tactics and at last he told me he cannot give the machine unless we pay 2000 rs. I agreed to pay that and he told me he will send back the machine as it is already repaired and he took 5 days to send back the machine to my house. When he delivered the machine i asked him to check whether it is working or not. The machine is not working and asked him then what you have checked when you say it is repaired do you check whether the machine is working or not and he asked me to pay the transport charge to bring to my home. I know these people they didnt do any thing and they just bring back the machine. After all these happened i asked him when are you going to repair it he said the service person has went on some trip he will be back after few days then i will ask him to come for repair. I really dont understand if there is no person for doing service how they IFB give dealership to them second thing i dont understand it how can they get spare parts outside for repairing IFB product How can they collect this king of money from the customer when the machine is in warranty I know these people are trying to cheat the customer and get money and not doing any service . Can any of the IFB people help me to get this resolved. I bought the product thinking that IFB is a good product and branded service and after this experience it is really making me to thing twice now. I have other few products at home and i have never experience this kind of service from the service station. You can contact me in this email [protected]@rediffmail.com Customer is from Irenipuram. I will take it up to any level if it is not resolved and i will not be paying any money fro my pocket.

ifb 6kg digital front load washing. The machine was bought on 1st jan 2014. I went on transfer and opened the machine from box on 1st of june, one rep of ifb had come for its installation and demo, the machine never stopped kept on running and the door did not open. The complaint was made and the rep of ifb attended and conformed the problem was with pcb and never came back till now to rectify it. I have never used this machine since I have bought. i hv invested Rs 30000 for nothing. No one is attending this problem, i have made as many complaints as possible.

We have recently serviced machine for complaints but after service complaints are not rectified . and service personnel number was switched off . after complaining call centre service personnel came and again not solved the complaint . and we lodged complaint at 6.30pm in the call centre but they are not provided complaint number . and we are fed up with ifb washing maching machine, is there any solution . customer no 1659961

i have lodged a complaint reg non supply of gift item worth rs 1000/- (washing materials-ifb branded) at the time of purchase of senorita acqua washing machine from ifb point, trivandrum, NOW THE COMPANY HAS TAKEN INITIATIVE AND DELIVERED THE GIFT ITEM (WASHING MATERIALS) AT MY HOUSE. I AM HAPPY AND I REQUEST YOU TO TREAT THE COMPLAINT AS CLOSED. TKS AND REGARDS KANNAN

Dear Sir: My wife (Ms. Nidhi Dubey) raised a complain on non-functioning of IFB Sanorita VX washing machine on 7th June 2014. Complain no. 13102439 Ph no. [protected] After daily follow ups still the parts are not replaced. This machine is under warranty. No proper response from Service centre, Thane after one month time. Regards, Parmatma Dubey Ph: [protected]

I purchased IFB Washing Machine ElenaDX 5.5.kg After warranty I have taken AMC Washing machine was not working properly from march 25th to till now I was spoken with IFB customer care so many times but they are not responding, Still my washing machine under AMC. My compliant NO :1727072 Regards R. Venkatarao Flat no:302 MIG-2-898 Saipavan Vihar, KPHB Colony, Hyderabad-500072 [protected]

My customer ID is 549116.
My name is SUBHADRA SEN, and my address is 4RB-4/1 Purbachal, Salt Lake, KOLKATA 700097.
My telephone number is[protected].
The complaint is regarding my Washing machine (Senorita+)
I am on a TWO-YEAR Annual Maintenance contract.
I had registered two complaints, one on[protected]COMPLAINT No.[protected] the other on[protected]Complaint No.13280056
On[protected] the machine was visited by Rajib Jana who said the valve was to be changed. But since then your company has not sent anybody to fix it and the machine has been out o[censored]se for the last six days.
I and my husband are both very old people and we are feeling helpless with such negligence from your company. In fact your people say they can come only after 6 p.m, in spite of our request to come at 4 p.m. or earlier.
Mr. Dilip Jana said that "the office is too far from Salt Lake and they cannot come before 6 p.m. which is a very inconvenient time for us
I feel that your people are undermining the reputation of your company as being one of the best.
Requesting some remedial action, I remain,
Yours faithfully,
Subhadra Sen

Model: Senorita Aqua Sx-6kg / FRONT Door inner side screw joint break.
Its purchased just 15 days before. This is our second IFB machine and have the experience to handle past10yrs. Same has registered on 05th June and attend local service staff Mr. Boominathan, Tiruppur. After dismantling he ask Rs 1643 for the new door. I said its purchasing just 15 days before I cannot pay one rupee for this, He immediately went out of my home without saying anything. Then I call his manager and Coimbatore representative MR. Nanda Gopal on 7th June he said the cost will be 1043 if you pay I will fix immediately otherwise it will take minimum four days to get approval. They try to get extra money directly from customers. Finally, I registered call complaint and web complaint on 7th June. Still no response from that side.

I have purchased IFB Washing Machine 8 Kgs Front load SENATOR AQUA SX MODEL Bill No 116 dt[protected], s no 009989 Cost of Rs.35, 000/- at SRI LXMI VENATESWHWARA AGENCIES #7-27-12/3 Near Axis Bank, OPP First step Union Bank Road, T.Nagar, Rajahmundry AP Phone [protected] on[protected] I want to purchase Stand for washing machine the service centre man bring 6 Kgs stand instead of 8 kgs stand he was told the stand cost of Rs.1430/- in the month of April 2014 my sister had purchased the same stand for Rs.1300/- only . I have asked that person the price is increased in the month of June 2014 . Even though iam asking to bring the stand but he says that he won't bring still now. He also says that we can use the washing machine with out the stand. He didnot respond to the call when we call mobile No.[protected] Ganesh, and Incharge mobile No. Surya : [protected]. They are also suggested to purchase machine external Aqua Filters and Stebilizer for safety of the washing machine. I think that, they are more interested to sale the external parts for more commission. But they didnot sale original things of IFB company. So I request you to arrange IFB washing machine front load 8 KGs IFB Stand. My Address MSSV Lakshmi S3 Bhavya garand apts Netaji Nagar Rajahmundry East Godavari District, A/P.State Pin 533101 mobile : [protected]

Vide my Compliant Number 11488864 Dt 14-Jun-2014 This is a chronicle of how a poor person is struggling to get his problem resolved, despite he entered into AMC and despite he made a minimum of 20 to 25 calls to the customer care and service centers. One bad day our IFB washing machine stopped pumping out water. We called the customer care number and filed a complaint. An engineer visited 2 days from the date of compliant and diagnosed that the problem is due to a faulty Pump and recommended that it should be changed. He gave the number of the Chennai Franchisee person, Mr.Kishore, to personally confirm this on our own words. Mr. Kishore promised to resolve the issue in the next 48 hours. We waited, patiently for 3 days, but nothing happened. On a lucky day, after our repeated attempt to reach him, we got the person on line. It should be noted we need to explain the problem, from the day one, to every possible people working in the service center, before reaching this gentleman. What a Stateless Layered Architecture! We feel very lucky on that day that he as a God accepted our penance and generously gave the number of the most powerful person. The Managing Director of customer service- Mr.Arun (His mobile number is [protected]). He picked up the call, as expected, after couple of attempts. He made a promise, as expected, for his quota as Director that the problem would be resolved in another 48 hours. We are all very happy that we talked to the Great God, the Managing Director. We waited, patiently for another 3 days. As usual nothing happened after 3 days. We announced an award in our home; Pizza for the person who reaches the managing director over his phone. He is still not picking the call. We poor people again contacted the Customer Care. For our surprise, we learnt that the Compliant Number has been closed. We learnt that if an engineer visits your home, if he solves the problem or not, the complaint will be flagged as closed. (What an Asynchronous Architecture without Response!!!). Then the person who attended the call disconnected during her attempt to allow me to talk to her superior. I made another call immediately (Full of energy). Another gentleman Mr.Mani picked up the call and transferred the call to Mr.Kumar, (the third person whom I talked today) from the customer escalation department. He told me to wait for another 48 hours. I begged him to help me to reach out to the right person to get a resolution to this problem. He advised me to register this case with [protected]@ifbglobal.com. I guess my marathon race continues successfully even after 4 weeks. Again I need to call another person from another Franchisee. Another Managing Director will come. He will make his promise… I thank the readers for their patience too. I request the readers of this narration to kindly help to solve this problem by showing the right channel. Does anyone know the head of Customer Care’s number? I pray God that he/she should be reliable person. Can I get help to deal this problem legally, in order to help the people of IFB to understand the value of commitment in the future?

Complaint No. 3711032 Name : S.Sangeetha, FF3 Aquarius Block, VGN Zodiac Ville Mugappair, Chennai[protected] IFB Model : Elite S.K.G For the above machine, the dealer it highly irresponsible in the past and I have approached consumer complaint and got it sorted out during last AMC. In current AMC also, the machine is break down for almost 11/2 months and dealer is confirming visit every day to my wife but not concluding. I cannot share the mental pressure she is going through and if I am not receiving any person with required items within 2 working days, I will file a case highlighting last year correspondence too. I do not understand why are asking your customers begging every time that too home makers in this competitive service industry. I will only blame the management of IFB looting public money

There is no response of my complient of spers mrp the francheise told no mrp no invoice & i discuss the area manager he also not given answer to me & he is not respond to me the tecnitiaon is replace my washingmishon spare and he give only estmation

sir my washing machine model:SERENA, 5.5 kg, serial no: [protected], date of purchase 29/08/2009.
date : 27/11/12 .renewed my last warranty for 1 year ...it expire on December 2013 . than i again applied for renewable on December but it will be rejected. than i complain to ifb and i got message on my nephew mobile no [protected] with ticket no 12107097 dated 26/12/2013 .Again i went to local service center for help but they did not give any response. i am going to service centre continuously but i am not getting any response and their behavior is rude.
i am old retierd person and i am not getting any help from IFB service centre so please grant my complain.
my nephew mobile no [protected]

I have purchased one senorita aquasx washing machine for rs 30000/- and i have been offered ifb washing materials worth Rs 1000/-. Not so far given even after repeated enquiry.

SELLER:
IDEAL HOME APPLIANCE -IFB POINT KAITHAMUKKU, TRIVANDRUM
TEL:[protected]
SALESMAN: MR. SALMAN -IFB POINT
Bill No.6-200029 dt 19/05/2014.

My contact No/email
[protected]/[protected]@hotmail.com

I had purchased front load washing machine EVA VX serial No.[protected] on 30.12.2013 from Vasanth & Co, Palayamkottai, Tirunelveli - 627 002. Now this washing machine is under repair. I had complained log to IFB, customer care in Tirunelveli District through Phone No.[protected] about repair of the washing machine. One person deputed from the customer care to inspect the washing machine. The person said to change the front door of washing machine. I had told several time through phone message for rectifying the defects. But IFB customer care not responded for my complaint till date. Hence I request that to give necessary instruction to IFB customer care center, Tirunelveli District for rectifying the defect immediately. This should be treated as very urgent. Failing which to rectifying the defect I have take legal proceedings against You...

I registerd a complain online at 24x7 help line number, and then got a call back from ifb and i reported him my complain orally on the spot as well as sent an email to [protected]@ifbglobal.com as follows but i hadnt received any reply from ifb till today. I feel cheated by ifb industries as well as their service center. My detailed complaint email sent to ifb is as follows.
Dear sir/madame
As per your telephonic instruction from mobile /telephone number [protected] today afternoon 12:35 p.M. I'm sending email complain to your email address. I hope you people will do the needful and reply.
I purchased ifb diva washing machine in 2012 when i was at bhanvad, jamnagar dist.Of gujarat, there after my washing machine had door lock problem and it was changed from ifb technician from jamnagar. Recently last week my washing machine was not working properly so i registered a complain on ifb 24x7 help line number there after no one came for a week and last friday on 13th june a man came from baroda saying that he is from ifb service center, and checked my machine and without testing or checking of machines parts he said me to replace power circuit and door lock . I asked him to check the parts properly whether they are in working condition or not..But he denied to listen me and repeatedly emphasised and forced me to replace the door lock and power circuit, he also dialed his mobile and said me to talk with the caller from other end who said me to replace the part s but when i asked him to show me the ifb original parts he said me to talk with the technician..Who said me he is working in ifb service center delight service and the parts are brought from the service center...When i asked him to show me sealed, and ifb certified parts the technician said me " whatever parts i am going to install are orininal and bearing ifb warranty..." and then he installed both the above said parts and given me bill of rs. 3815/- for what i given him cheque of sbi bank. I also wrote my remarks and complain about the genuinity of the replaced parts in the technicians visit book but i had not got any reply from ifb till today. Even my complain is that how your technician forced customer to purchase parts without ifb's logo and ibs genuine certification of quality with the parts (Whatever the technician changed in my machine and taken huge money from me ) i am strongly believe that no one part of my machine was dammaged and your technician forced me to make new purchase as well as given me duplicate or low quality parts. The person / technician who changed the parts from my machine hadnt shown me box packing original parts but he given me the parts may be used or repaired so i request your company to look into this matter urgently and provide me orininal parts from iifb i dont believe the technician s given parts and i also have doubt that the charges of spare parts msu rs.2347/- and the door lock rs.1187/- collected from me are more then the company price, and i also have a doubt that the parts changed by the technician are not original ifb parts and most probable duplicate, repaired or may be china made hence i am thinking to file a criminal complain against the technician and the service center (Delight service-wishwamitri, vaodara and the company ifb. Before filing the complain against your company now i am sending you this very first and last notice for your kind attention and request you to do the needful and provide me satisfactory reply. I hope your company ifb and the service center both will take enough care to solve my complain and do check the parts (Changed by technician) whether they are genuine and ifb certified or not ? And also provide me a cash receipt from ifb so i can be satisfied with the cost / prise of the parts whatever i paid to the technician . Awaiting your written reply (No telephonic talk) with complate resolution from your side. I will wait of your answer for next 7 days and if your company will not reply and provide me satisfactory reply then i will file a criminal complain as well as complain in the consumer court for the duplicate parts and excess charges of parts you have taken from me. For what your company will be solemny responsible. Awaiting reply.

From. Bindu
Miyagam-karjan.Dist.Vadodara
Gujarat.India

sir, i have registered a complaint around 11 days ago bearing complaint no.13163699 having mobile no.[protected]. My washing machine model no. is Elite SX 5.5kg Front loader. They visited probably a week ago desperate several reminders and said that some part probbably CPC is to be changed and it will take hardly 3 days to get it changed but now they are telling that that part is not available and even they don't know whwn that particular part will be available. Please Please Is there any solution to get it done. Our machine is covered under warrranty period. Assure of best of your services, M.R.Bhusan. EA-6, STAGE-1, LAXMISAGAR BDA COLONY BHUBANESWAR-751006.

we purchased front load washing machine 5.5 lt, which was making noice while spinning. your mechanic came late in the evening and said probably drum is out of order, next day he came and said he will bring both as both may beay be out of order. he has opened machine and it was found that only centre bearing was worn out. Now he is insisting that both be changed and he will take away old parts also as per company policy.
we wish toknow what is the policy of the company and we feel that we are being cheated for huge amount, by replacing the parts which are still ok and also taking away old drums and tub in the name of company policy.
we solicit immediate reply before he comes for replacement again
rgds
j s khurana
[protected]

We had registered a complaint for Washing Machine IFB Senator 6Kg of Ref Customer ID No 119356 & AMC Customer Code 10642470 but from your end there is no reply. The service person visited three times and telling that Spares are not available. We doubt that we made a mistake by buying the IFB machine. The service is so poor. When we call they will tell today job will be done. What is this???? We are not satisfied the service from the IFB and the service centre. Please take immediate necessary action and do the needful. Warm Regards, K.P. Harilal Mob: [protected]