IFB Industries Complaints & Reviews

I have purchased IFB Washing Machine 8 Kgs Front load SENATOR AQUA SX MODEL Bill No 116 dt[protected], s no 009989 Cost of Rs.35, 000/- at SRI LXMI VENATESWHWARA AGENCIES #7-27-12/3 Near Axis Bank, OPP First step Union Bank Road, T.Nagar, Rajahmundry AP Phone [protected] on[protected] I want to purchase Stand for washing machine the service centre man bring 6 Kgs stand instead of 8 kgs stand he was told the stand cost of Rs.1430/- in the month of April 2014 my sister had purchased the same stand for Rs.1300/- only . I have asked that person the price is increased in the month of June 2014 . Even though iam asking to bring the stand but he says that he won't bring still now. He also says that we can use the washing machine with out the stand. He didnot respond to the call when we call mobile No.[protected] Ganesh, and Incharge mobile No. Surya : [protected]. They are also suggested to purchase machine external Aqua Filters and Stebilizer for safety of the washing machine. I think that, they are more interested to sale the external parts for more commission. But they didnot sale original things of IFB company. So I request you to arrange IFB washing machine front load 8 KGs IFB Stand. My Address MSSV Lakshmi S3 Bhavya garand apts Netaji Nagar Rajahmundry East Godavari District, A/P.State Pin 533101 mobile : [protected]

Vide my Compliant Number 11488864 Dt 14-Jun-2014 This is a chronicle of how a poor person is struggling to get his problem resolved, despite he entered into AMC and despite he made a minimum of 20 to 25 calls to the customer care and service centers. One bad day our IFB washing machine stopped pumping out water. We called the customer care number and filed a complaint. An engineer visited 2 days from the date of compliant and diagnosed that the problem is due to a faulty Pump and recommended that it should be changed. He gave the number of the Chennai Franchisee person, Mr.Kishore, to personally confirm this on our own words. Mr. Kishore promised to resolve the issue in the next 48 hours. We waited, patiently for 3 days, but nothing happened. On a lucky day, after our repeated attempt to reach him, we got the person on line. It should be noted we need to explain the problem, from the day one, to every possible people working in the service center, before reaching this gentleman. What a Stateless Layered Architecture! We feel very lucky on that day that he as a God accepted our penance and generously gave the number of the most powerful person. The Managing Director of customer service- Mr.Arun (His mobile number is [protected]). He picked up the call, as expected, after couple of attempts. He made a promise, as expected, for his quota as Director that the problem would be resolved in another 48 hours. We are all very happy that we talked to the Great God, the Managing Director. We waited, patiently for another 3 days. As usual nothing happened after 3 days. We announced an award in our home; Pizza for the person who reaches the managing director over his phone. He is still not picking the call. We poor people again contacted the Customer Care. For our surprise, we learnt that the Compliant Number has been closed. We learnt that if an engineer visits your home, if he solves the problem or not, the complaint will be flagged as closed. (What an Asynchronous Architecture without Response!!!). Then the person who attended the call disconnected during her attempt to allow me to talk to her superior. I made another call immediately (Full of energy). Another gentleman Mr.Mani picked up the call and transferred the call to Mr.Kumar, (the third person whom I talked today) from the customer escalation department. He told me to wait for another 48 hours. I begged him to help me to reach out to the right person to get a resolution to this problem. He advised me to register this case with [protected]@ifbglobal.com. I guess my marathon race continues successfully even after 4 weeks. Again I need to call another person from another Franchisee. Another Managing Director will come. He will make his promise… I thank the readers for their patience too. I request the readers of this narration to kindly help to solve this problem by showing the right channel. Does anyone know the head of Customer Care’s number? I pray God that he/she should be reliable person. Can I get help to deal this problem legally, in order to help the people of IFB to understand the value of commitment in the future?

Complaint No. 3711032 Name : S.Sangeetha, FF3 Aquarius Block, VGN Zodiac Ville Mugappair, Chennai[protected] IFB Model : Elite S.K.G For the above machine, the dealer it highly irresponsible in the past and I have approached consumer complaint and got it sorted out during last AMC. In current AMC also, the machine is break down for almost 11/2 months and dealer is confirming visit every day to my wife but not concluding. I cannot share the mental pressure she is going through and if I am not receiving any person with required items within 2 working days, I will file a case highlighting last year correspondence too. I do not understand why are asking your customers begging every time that too home makers in this competitive service industry. I will only blame the management of IFB looting public money

There is no response of my complient of spers mrp the francheise told no mrp no invoice & i discuss the area manager he also not given answer to me & he is not respond to me the tecnitiaon is replace my washingmishon spare and he give only estmation

sir my washing machine model:SERENA, 5.5 kg, serial no: [protected], date of purchase 29/08/2009.
date : 27/11/12 .renewed my last warranty for 1 year ...it expire on December 2013 . than i again applied for renewable on December but it will be rejected. than i complain to ifb and i got message on my nephew mobile no [protected] with ticket no 12107097 dated 26/12/2013 .Again i went to local service center for help but they did not give any response. i am going to service centre continuously but i am not getting any response and their behavior is rude.
i am old retierd person and i am not getting any help from IFB service centre so please grant my complain.
my nephew mobile no [protected]

I have purchased one senorita aquasx washing machine for rs 30000/- and i have been offered ifb washing materials worth Rs 1000/-. Not so far given even after repeated enquiry.

SELLER:
IDEAL HOME APPLIANCE -IFB POINT KAITHAMUKKU, TRIVANDRUM
TEL:[protected]
SALESMAN: MR. SALMAN -IFB POINT
Bill No.6-200029 dt 19/05/2014.

My contact No/email
[protected]/[protected]@hotmail.com

I had purchased front load washing machine EVA VX serial No.[protected] on 30.12.2013 from Vasanth & Co, Palayamkottai, Tirunelveli - 627 002. Now this washing machine is under repair. I had complained log to IFB, customer care in Tirunelveli District through Phone No.[protected] about repair of the washing machine. One person deputed from the customer care to inspect the washing machine. The person said to change the front door of washing machine. I had told several time through phone message for rectifying the defects. But IFB customer care not responded for my complaint till date. Hence I request that to give necessary instruction to IFB customer care center, Tirunelveli District for rectifying the defect immediately. This should be treated as very urgent. Failing which to rectifying the defect I have take legal proceedings against You...

I registerd a complain online at 24x7 help line number, and then got a call back from ifb and i reported him my complain orally on the spot as well as sent an email to [protected]@ifbglobal.com as follows but i hadnt received any reply from ifb till today. I feel cheated by ifb industries as well as their service center. My detailed complaint email sent to ifb is as follows.
Dear sir/madame
As per your telephonic instruction...

sir, i have registered a complaint around 11 days ago bearing complaint no.13163699 having mobile no.[protected]. My washing machine model no. is Elite SX 5.5kg Front loader. They visited probably a week ago desperate several reminders and said that some part probbably CPC is to be changed and it will take hardly 3 days to get it changed but now they are telling that that part is not available and even they don't know whwn that particular part will be available. Please Please Is there any solution to get it done. Our machine is covered under warrranty period. Assure of best of your services, M.R.Bhusan. EA-6, STAGE-1, LAXMISAGAR BDA COLONY BHUBANESWAR-751006.

we purchased front load washing machine 5.5 lt, which was making noice while spinning. your mechanic came late in the evening and said probably drum is out of order, next day he came and said he will bring both as both may beay be out of order. he has opened machine and it was found that only centre bearing was worn out. Now he is insisting that both be changed and he will take away old parts also as per company policy.
we wish toknow what is the policy of the company and we feel that we are being cheated for huge amount, by replacing the parts which are still ok and also taking away old drums and tub in the name of company policy.
we solicit immediate reply before he comes for replacement again
rgds
j s khurana
[protected]

We had registered a complaint for Washing Machine IFB Senator 6Kg of Ref Customer ID No 119356 & AMC Customer Code 10642470 but from your end there is no reply. The service person visited three times and telling that Spares are not available. We doubt that we made a mistake by buying the IFB machine. The service is so poor. When we call they will tell today job will be done. What is this???? We are not satisfied the service from the IFB and the service centre. Please take immediate necessary action and do the needful. Warm Regards, K.P. Harilal Mob: [protected]

we've been trying to reach IFB custoemr care endless times and everytime the Customer CARe person says wait ofr a minute and keeps the call on hold for 15 mins and gives careless answers but so far no one visited the premises and corrected the issue. This is uttlerly disappointing as i purchased TWO washing machines not just one and to see this kind of service from a reputed comapny like IFB. It's been almost 3-5 days without washing the clothes and it's not easy to get someone else come and repair as it's under warranty. how low is the value they give for consumers is that, the person says he visited the premises and ther'es no power at the premises and left while in reality he never visited as my place is equipped with solar power as backup and on always. Please take action against this kind of behavior. Thanks Sai Praneeth.

Hi, IFB team agreed to replace the defect dishwasher in November 2013. Now they are NOT agreeing for that what to do? Following are the Complaint numbers: 10166861 9717250 9823274 9774716 9717250 9576394 9526925 9440014 9316111 9227707 9201290 9146995 8988658 8890442 8620712 [protected]/12/2011 9717250 3167519 [protected]/02/2013 [protected]/04/2013 Let me what to do? Can you believe from 2011 its have problem from the day of purchase. Two times they dont water ppm check but there was no problem with water. But they just like that blame on water and close the defect number. On November 2013 they agreed for the replacement but no response after that, why they agreed is I have bough KENT water purifier and used that water for the dishwasher, still the problem exist. White patch on the vessels but NOT inside the machine, Inside the machine it is fully clean and shine. Atleast just confirm you cannot resolve, because now they cannot blame water, coz KENT water is used for testing and take back the dishwasher. Dinesh +91 [protected] [protected]@gmail.com

Washing Machine (IFB Elite 5 Kg) had severe noise/vibration and 1 spring fell off from the machine. Complaint#13121363 was raised on 10th June and the technician turned up next day. Technician advised Damper and Water filter needed replacement and quoted Rs.3600 for replacing the same. Further he convinced me to go for AMC so that Damper could be replaced free of cost and Water filter @ Rs.1800. He collected Rs.4497 (AMC-Rs.2697 & Filter - Rs1800), gave the receipt and left the place providing an assurance he would come back in 2 days to replace both the parts. I did follow up with technician (Sunil - [protected]) and his manager Peter (+91 [protected]) during 11th June to 19th June which did not evoke any response. A follow up complaint (#[protected] was raised and I was asked to follow up with Mr.Vignesh (+91 [protected]). I have been talking to Vignesh for the last 5 days but the replacement of the parts are yet to happen. I have been given ONLY assurance with no outcome. This is the WORST customer experience I have seen. Not sure what is going to be the outcome of this message...

Dear Sir, Ref: Customer code No. 3461778We have IFB model washing machine Model No. SENORITA VX purchased in 2012. Your service centre M/s. Best Care Service, Madurai approached us for free service thro'theirrepresentative on 21.6.2014 at 12.30 PM. The service man who attended the machine informed that the water filter has to be replaced at our cost . since the warranty is not covered under free replacement. He demanded Rs.1800/- and received money saying he has replaced new one. But he did not give any bill stating thathe has not brought the same with him. Later I contacted service centre Mr. Shahul Huzan, Proprietor Best Care Service, Madurai. He informed that he will visit to our house with technician who attended the fault.When they visted our house and inspected the machine Mr. Huzan informed no new filter has been fitted. Hence, the technician has made a fraud and cheated Rs.1800/- from us.This was agreed and accepted by the technician in frount of Mr. Huzan who said he will pay the money next day. Further, the technician got signature in Job card but fraudulently put our signature in Invoice No. 5547 dated 21.6.2014 for powder. In addition the technician has not filled amount column in Jobcard of IFB.After all these incidents, Mr. Shahul Huzan of Best Care Service, Madurai agreed to pay Rs.1800/- cheated by his technician. But so are he did not pay money and to our surprise, he made aPolice complaint with Avaniapuram Police station that we are pressuring for money without reason. With all happenings, we understand that in the name of IFB, service agents are cheating the real and sensitive customers like us.We are in the process of taking legal action against the defaulters. Please inform us further needful action. We are sending scanned copies of documents which have duplicate signatureof your technician.Please revert immediately. We did not expect this would happen in an internationally reputed organisation like IFB.+ |

Our machine is not working for a month now. RP services associated with IFB has come several times to fix it but it stops working again in a week. And that too they come after constantly calling them. Is the problem of IFB or the service center I do not know. But is this how they treat they customers. And the washing machine is not working properly. It breaks down again and again after constant servicing. What Kind of service is this!? And they say they provide the best service and have the best Products in India. This is ridiculous.

Hi, I am Neha Agrawal and have a IFB machine which stopped working on 14th of June 2014. I lodged the complain (Ticket number[protected] the same day and i was told that the problem will be solved in 24 hours but it has not been solved till now that is 24th June 2014. The engineer visted on 16th June (actually he was suppose to visit on 15th June, after repeated follow ups he came on 16th June that too 3 hours later than the committed time). He was not carrying the part (Door lock ) to be replaced. They were informed about this problem on the phone itself. On 17th June he came and replaced the part. I started using the machine on 17th June vening but the machine stopped in between (Half way) and showed the same error. I again lodged a complaint and was told that a senior engineer will visit my house in 24 hours. But instead of coming to my house on 18th June, the senior engineer visited my house on 19th June again 3 hours late than the scheduled time. He told me that due to the negligence of the previous engineer the board has got short circuited and now along with the DOOR LOCK the DISPLAY BOARD also needs to be replaced. He told me that he would come along with the parts on 20th June. He didnt turn up nd not even i was informed. I called up the service station at Andheri east MIDC. They told me that the machine part will come by Saturday eve i.e; 21st June and then the engineer would come on Monday i, e; 23rd June and replace it. Again he didnt turn up and i was not informed. I again had to call the service center and then they told me that the part has not arrived and it will come by Monday eve i.e; 23rd of June. I called them up again today and now they tell me that the part has still not come an i will further have to wait for 2 to 3 days. So we are on 24th June and further 2 to 3 days will take it to 27th June. I called their Area Service Manager Mr. Shaunak Sharma - [protected] on 21st June but he didnt answer. I again called him yesterdat i.e; 23rd of June and he told that as he is on leave he cant help me. I reminded him that he is in a service industry and he cant afford to give such an answer to the customers. To his he replied very rudely and said i cant help you. This is no way a customer has to be treated. When we bought the machine we were told that our queries will be solved in 24 hours but this is way far than their commitments during the sale of the machine. I request you to take a strict action against them. How can they say that the parts are not available that too for 12 days in a row. How can they operate their business like this in India. In foreign countries already they would have been sued for doing this to the customers. I request the officials here to help us out asap.

Hi I purchased a split 1.5 ton ac IFB three star from delhi dealer on 13june 2014 and the installation engineer came on 15 June 2014 For installation but the inside spit unit has not installed properly . Can the IFB tell me and for the other customers what distance below the ceiling Is the inside unit to be installed . The air intake vents are on the top of all split ac so for proper air intake A minimum distance has to be maintained from the ceiling for that So I want to know what is the minimum distance from the top of the indoor unit to the ceiling In inches as there has to be a standard distance so ask the IFB engineers and Reply here and for my this complaint as my split indoor unit is installed Just 2 inches from the ceiling so there will be difficulty In air intake and will cause strain on the compressor and reduce Cooling efficiency My complaint no is 13195381 The ac is installed in noida Can you send the engineer again and rectify the problem as the Service centre from Geeta colony has openly told me that I can go Complain to anyone but the indoor unit location will not be changed. Wow a service provider threatening a customer Iam impressed with IFB n Indian mentality sell product and the abuse the buyer . Wow Thanks Regards Dr Ohri

Dear Sir
My customer ID is 1701748 and I had lodged complaint on 07 May 2014 and my ticket No is 11381616 but he could not solved the problem but he charged Rs.350.00 for attending. Then again compliant registered on 18 Jun 2014 and ticket No is 11498432, on 19 Jun 2014 the ticket No is 11498432 and today complaint No is 11510413 but till date the compliant not solved not repaired. The problem is continuously the motor belt is sleeping/removing from the motor pulley/bush. The mechanic ( coming from M/s RSJ Enterprises, Mr. Srinivas) informed that the complete motor will be replaced. The motor is working properly. The mechanic could not solve the problem due insufficient training he got. Kindly attend the problem with good knowledge person and solve it please.

thanks

with warm regards

M krishna Dass
[protected]

IFB service in Kochi (Smart Care)is not able to solve the problem with the Digital 5 kg washing machine even after several visits (7 years old but on AMC). Drum keeps rotating after wash programme is completed and has to be manually turned off (error 7 and several other errors indicated at various times). They claim to have changed the board twice, but problem persists. Now the drum is not moving at all (error 4).