IFB Industries Complaints & Reviews

we've been trying to reach IFB custoemr care endless times and everytime the Customer CARe person says wait ofr a minute and keeps the call on hold for 15 mins and gives careless answers but so far no one visited the premises and corrected the issue. This is uttlerly disappointing as i purchased TWO washing machines not just one and to see this kind of service from a reputed comapny like IFB. It's been almost 3-5 days without washing the clothes and it's not easy to get someone else come and repair as it's under warranty. how low is the value they give for consumers is that, the person says he visited the premises and ther'es no power at the premises and left while in reality he never visited as my place is equipped with solar power as backup and on always. Please take action against this kind of behavior. Thanks Sai Praneeth.

Hi, IFB team agreed to replace the defect dishwasher in November 2013. Now they are NOT agreeing for that what to do? Following are the Complaint numbers: 10166861 9717250 9823274 9774716 9717250 9576394 9526925 9440014 9316111 9227707 9201290 9146995 8988658 8890442 8620712 [protected]/12/2011 9717250 3167519 [protected]/02/2013 [protected]/04/2013 Let me what to do? Can you believe from 2011 its have problem from the day of purchase. Two times they dont water ppm check but there was no problem with water. But they just like that blame on water and close the defect number. On November 2013 they agreed for the replacement but no response after that, why they agreed is I have bough KENT water purifier and used that water for the dishwasher, still the problem exist. White patch on the vessels but NOT inside the machine, Inside the machine it is fully clean and shine. Atleast just confirm you cannot resolve, because now they cannot blame water, coz KENT water is used for testing and take back the dishwasher. Dinesh +91 [protected] [protected]@gmail.com

Washing Machine (IFB Elite 5 Kg) had severe noise/vibration and 1 spring fell off from the machine. Complaint#13121363 was raised on 10th June and the technician turned up next day. Technician advised Damper and Water filter needed replacement and quoted Rs.3600 for replacing the same. Further he convinced me to go for AMC so that Damper could be replaced free of cost and Water filter @ Rs.1800. He collected Rs.4497 (AMC-Rs.2697 & Filter - Rs1800), gave the receipt and left the place providing an assurance he would come back in 2 days to replace both the parts. I did follow up with technician (Sunil - [protected]) and his manager Peter (+91 [protected]) during 11th June to 19th June which did not evoke any response. A follow up complaint (#[protected] was raised and I was asked to follow up with Mr.Vignesh (+91 [protected]). I have been talking to Vignesh for the last 5 days but the replacement of the parts are yet to happen. I have been given ONLY assurance with no outcome. This is the WORST customer experience I have seen. Not sure what is going to be the outcome of this message...

Dear Sir, Ref: Customer code No. 3461778We have IFB model washing machine Model No. SENORITA VX purchased in 2012. Your service centre M/s. Best Care Service, Madurai approached us for free service thro'theirrepresentative on 21.6.2014 at 12.30 PM. The service man who attended the machine informed that the water filter has to be replaced at our cost . since the warranty is not covered under free replacement. He demanded Rs.1800/- and received money saying he has replaced new one. But he did not give any bill stating thathe has not brought the same with him. Later I contacted service centre Mr. Shahul Huzan, Proprietor Best Care Service, Madurai. He informed that he will visit to our house with technician who attended the fault.When they visted our house and inspected the machine Mr. Huzan informed no new filter has been fitted. Hence, the technician has made a fraud and cheated Rs.1800/- from us.This was agreed and accepted by the technician in frount of Mr. Huzan who said he will pay the money next day. Further, the technician got signature in Job card but fraudulently put our signature in Invoice No. 5547 dated 21.6.2014 for powder. In addition the technician has not filled amount column in Jobcard of IFB.After all these incidents, Mr. Shahul Huzan of Best Care Service, Madurai agreed to pay Rs.1800/- cheated by his technician. But so are he did not pay money and to our surprise, he made aPolice complaint with Avaniapuram Police station that we are pressuring for money without reason. With all happenings, we understand that in the name of IFB, service agents are cheating the real and sensitive customers like us.We are in the process of taking legal action against the defaulters. Please inform us further needful action. We are sending scanned copies of documents which have duplicate signatureof your technician.Please revert immediately. We did not expect this would happen in an internationally reputed organisation like IFB.+ |

Our machine is not working for a month now. RP services associated with IFB has come several times to fix it but it stops working again in a week. And that too they come after constantly calling them. Is the problem of IFB or the service center I do not know. But is this how they treat they customers. And the washing machine is not working properly. It breaks down again and again after constant servicing. What Kind of service is this!? And they say they provide the best service and have the best Products in India. This is ridiculous.

Hi, I am Neha Agrawal and have a IFB machine which stopped working on 14th of June 2014. I lodged the complain (Ticket number[protected] the same day and i was told that the problem will be solved in 24 hours but it has not been solved till now that is 24th June 2014. The engineer visted on 16th June (actually he was suppose to visit on 15th June, after repeated follow ups he came on 16th June that too 3 hours later than the committed time). He was not carrying the part (Door lock ) to be replaced. They were informed about this problem on the phone itself. On 17th June he came and replaced the part. I started using the machine on 17th June vening but the machine stopped in between (Half way) and showed the same error. I again lodged a complaint and was told that a senior engineer will visit my house in 24 hours. But instead of coming to my house on 18th June, the senior engineer visited my house on 19th June again 3 hours late than the scheduled time. He told me that due to the negligence of the previous engineer the board has got short circuited and now along with the DOOR LOCK the DISPLAY BOARD also needs to be replaced. He told me that he would come along with the parts on 20th June. He didnt turn up nd not even i was informed. I called up the service station at Andheri east MIDC. They told me that the machine part will come by Saturday eve i.e; 21st June and then the engineer would come on Monday i, e; 23rd June and replace it. Again he didnt turn up and i was not informed. I again had to call the service center and then they told me that the part has not arrived and it will come by Monday eve i.e; 23rd of June. I called them up again today and now they tell me that the part has still not come an i will further have to wait for 2 to 3 days. So we are on 24th June and further 2 to 3 days will take it to 27th June. I called their Area Service Manager Mr. Shaunak Sharma - [protected] on 21st June but he didnt answer. I again called him yesterdat i.e; 23rd of June and he told that as he is on leave he cant help me. I reminded him that he is in a service industry and he cant afford to give such an answer to the customers. To his he replied very rudely and said i cant help you. This is no way a customer has to be treated. When we bought the machine we were told that our queries will be solved in 24 hours but this is way far than their commitments during the sale of the machine. I request you to take a strict action against them. How can they say that the parts are not available that too for 12 days in a row. How can they operate their business like this in India. In foreign countries already they would have been sued for doing this to the customers. I request the officials here to help us out asap.

Hi I purchased a split 1.5 ton ac IFB three star from delhi dealer on 13june 2014 and the installation engineer came on 15 June 2014 For installation but the inside spit unit has not installed properly . Can the IFB tell me and for the other customers what distance below the ceiling Is the inside unit to be installed . The air intake vents are on the top of all split ac so for proper air intake A minimum distance has to be maintained from the ceiling for that So I want to know what is the minimum distance from the top of the indoor unit to the ceiling In inches as there has to be a standard distance so ask the IFB engineers and Reply here and for my this complaint as my split indoor unit is installed Just 2 inches from the ceiling so there will be difficulty In air intake and will cause strain on the compressor and reduce Cooling efficiency My complaint no is 13195381 The ac is installed in noida Can you send the engineer again and rectify the problem as the Service centre from Geeta colony has openly told me that I can go Complain to anyone but the indoor unit location will not be changed. Wow a service provider threatening a customer Iam impressed with IFB n Indian mentality sell product and the abuse the buyer . Wow Thanks Regards Dr Ohri

Dear Sir
My customer ID is 1701748 and I had lodged complaint on 07 May 2014 and my ticket No is 11381616 but he could not solved the problem but he charged Rs.350.00 for attending. Then again compliant registered on 18 Jun 2014 and ticket No is 11498432, on 19 Jun 2014 the ticket No is 11498432 and today complaint No is 11510413 but till date the compliant not solved not repaired. The problem is continuously the motor belt is sleeping/removing from the motor pulley/bush. The mechanic ( coming from M/s RSJ Enterprises, Mr. Srinivas) informed that the complete motor will be replaced. The motor is working properly. The mechanic could not solve the problem due insufficient training he got. Kindly attend the problem with good knowledge person and solve it please.

thanks

with warm regards

M krishna Dass
[protected]

IFB service in Kochi (Smart Care)is not able to solve the problem with the Digital 5 kg washing machine even after several visits (7 years old but on AMC). Drum keeps rotating after wash programme is completed and has to be manually turned off (error 7 and several other errors indicated at various times). They claim to have changed the board twice, but problem persists. Now the drum is not moving at all (error 4).

I am an advocate practicing at paravoor from where I have purchased an IFB serena SX 5.5 KG washing machine (SR No. WTSERB/FERSXB067546) with 4 year warranty from Thottumpuram agencies, Paravoor Town of Kollam district, Kerala State during June 2011 in the name of my wife Mrs. Veena who is a teacher by profession. As we were under an impression that IFB is a reputed company among other well known companies the service will always be prompt and fast. It is unfortunate to notice that my washing machine showed a complaint on 30/5/2014 and the same is informed to the seller on the very next day itself. The seller himself had registered a complaint on 31/5/2014 and I have received a ticket No:11456003 with an information that IFB CARE will get in touch with me shortly. Further it is also directed to call toll free No:[protected]. Though, I have contacted the toll free number several times only some sweet words are received from them whereas nothing done to solve my problem immediately. Subsequently i have received a mobile number of one of IFB mechanic named Shibu who had visited my residence on 03/06/2014 and checked the machine and told me that the timer is to be replaced for which some days are required to get the component from cochin. Though I have made all my effort to get the complaint cured nothing have done to cure my complaint so far from 31/5/2014. I am paying huge amounts as salary to servants and apart from that we all the family members are under a mental agony due to the irresponsible and reckless attitude from IFB. Hence it is advised to please take back my washing machine and return the value of the machine in addition to the damages for rupees 10000 at the earliest so that I can purchase another one from a reputed and service prompt company. From., Adv. N. Sugathan

In January 2014, I bought IFB microwave and I must say that the service is poorest among all the products I have ever gone through. First of all as it was our first time experience with the microwave, they told us within 3 days they will send us an instructor but it took 2 long weeks and the instructor was not kind enough to explain it. Later on we faced a short circuit or I don’t know what happened our microwave caught fire in the starting of may. It happened twice while grilling a bread although we were taking all the precautions and instruction. After complaining several times today they sent us an instructor(we complained on 24th may and the instructor came today on 19th july) and unfortunately he hardly gave us 5 mins. and didn’t explained or did anything except boiling a bowl of water for a minute, we asked him for the reason behind the spark and the fire which happened twice but he after attending a phone said that he can’t wait for long here(which happened to be just 5 minutes). Unfortunately, your product has not performed well and the service is the poorest I was expecting a lot before buying the product but all went in vain. I am disappointed and will request all my dear ones to not buy a product which is not worth and not less then a headache because catching a fire in the kitchen and not giving service after words does not explain a good service from a well known company like yours. To resolve the problem, I would appreciate it if you could send your instructor once again and make it straight forward. Just Advertising is never enough Providing services is also a part of it.

We recently bought a washing machine and for which we purchased a stand (trolley)..later during demo of machine we were told we wont get demo nor warranty for our newly bought machine as the trolley which is completely a machine independent accessory is not purchased from IFB..and the company refuses to Give warranty or Services for a packed machine just because trolley isnt purchased from IFB.According to IFB a washing machine customer should only have a IFB purchased trolley..Private trolley price-1350rs IFB trolley Price -1500rs

I purchased an IFB microwave this year. Since then, i have experienced the worst services ever for any product in my life. 1. First, somebody was expected to visit my place and explain the microwave features. Nobody came for it. We called and requested for one person. Still, nobody came despite the customer care executive assuring that somebody will definitely come within 24 hours. It has been around 6 months now. 2. Secondly, the microwave was not working properly as it doesn't heat evenly. I complained for it. Still, nobody came despite the customer care executive assuring that somebody will definitely come within 24 hours. 3. Lastly, the microwave almost stopped working properly so that we can't use it. I raised a complaint on customer care again and told about my history of services. The person assured that somebody will definitely come next morning. I filed this complaint on 24 May (ticket no.[protected]. Nobody turned up. Next week, I again called on 30 May (ticket[protected] to ask why didn't anybody come to attend. The person on call assured me that this time this will get solved for sure, without any doubt. Today (on 18th June), nomebody called me from IFB. The person told that he can come for repair. I asked what is the reason of so much of delay in attending the call. The person cut the call without responding. Then, after one hour, he called that he has reached my home. I asked him that why didn't he ask whether i am at home or no. I can't keep waiting forever at home that an IFB person will come and repair my oven. Also, i had requested in all calls to customer care that please send somebody on Saturday only. Then he claimed that he had told that he is coming. I was shocked looking at the manner he was talking. First of all, he was lying. Over that, he was talkign so arrogantly and without even answering anything further he cut the call. I am really regretting buying IFB product. I would not recommend anybody to buy such products.

Pl go through the mails which would give you the full details [protected] Forwarded message[protected] From: Deepa Srinivasan <[protected]@gmail.com> Date: Wed, Jun 18, 2014 at 2:34 PM Subject: Re: Re: Re: To: [protected]@ifbglobal.com Dear Sir, Hope you would be taking years to solve this issue since your team even bothered to enquire about this issue. Hope i have wasted my money and time to write mails to you as well as taking AMC with IFB. Let me know whether IFB would take action or not? regards Dear Ms.Deepa, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl let me know the Service Manager contact details to take up the matter. I need the details not any regret mails from your side. Hope enough time is passed since i booked the complaint on 28/5/2014 refernce complaint number 11450318. How long IFB will take to resolve the issue, Deepa [protected]@ifbglobal.comJun 13 (3 days ago) to me Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Fri, Jun 13, 2014 at 2:56 PM, <[protected]@ifbglobal.com> wrote: Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Tue, Jun 17, 2014 at 11:58 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Pl let me know when it will get attended On Tue, Jun 17, 2014 at 11:09 AM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl let me know the Service Manager contact details to take up the matter. I need the details not any regret mails from your side. Hope enough time is passed since i booked the complaint on 28/5/2014 refernce complaint number 11450318. How long IFB will take to resolve the issue, Deepa [protected]@ifbglobal.comJun 13 (3 days ago) to me Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Fri, Jun 13, 2014 at 2:56 PM, <[protected]@ifbglobal.com> wrote: Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Tue, Jun 17, 2014 at 11:58 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Pl let me know when it will get attended On Tue, Jun 17, 2014 at 11:09 AM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl let me know the Service Manager contact details to take up the matter. I need the details not any regret mails from your side. Hope enough time is passed since i booked the complaint on 28/5/2014 refernce complaint number 11450318. How long IFB will take to resolve the issue, Deepa [protected]@ifbglobal.comJun 13 (3 days ago) to me Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Fri, Jun 13, 2014 at 2:56 PM, <[protected]@ifbglobal.com> wrote: Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] |

Pl go through the glimpse of the first mail sent to IFB customer care on June 4, 2014 for which the action is yet to be taken :-- I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. [protected][protected] -

I have washing machine model senorita DX 5.5kg. I have complained customer care since 19th May but till today my problem is not resolved. In every 2, 3 days I have given a new ticket no. and escalation nos. But noone is coming to attend the complaint since 11th June. I hope you understand my problem. The ticket no. given to me on 14th June is 13148552. Please attend my complaint as soon as possible. Thanking you, sir Rimmi Soni House no. 606, 2nd floor, sector 21 Gurgaon, Haryana

Hello, I purchased this microwave in Kolkata on 26th Jan and got it to Bangalore on 17 April. I started using this only in Bangalore. On around 20th May, a complaint was raised as it stopped working. It took almost 5 days for the 1st technician to come to see what the problem was. He discovered that the circuit board was damaged which will be replaced the next day. I did not hear from him/service center for the next 3 days. When I called, they said the part was not available, which is a little difficult to believe in Bangalore!!! After 5 days, the technician arrived with a replacement part, but still could not resolve the problem. After another week and about 7-10 calls, the microwave was taken to the service Center for repair. The 2nd day, the microwave was returned. When tested for 7-10 secs by the technician at my place, it worked. But it only worked then. When we tried using it next morning, it wouldn't work!!! So I raised another complaint on Sat, 14th June, when I was told that someone would come on Monday. No one came, when I called, I was told Tuesday. Still no one came and now I'm told some one will come tomorrow. I have the same product in Kolkata and I haven't faced a problem in 3 years. I starting to lose faith in your brand and products. The service received so far is way below standards. Its almost a month I'm facing this issue, and its hard to understand that a brand like your does not have qualified technicians who can resolve this. I am wasting my warranty period over this issue, not able to use the product and also being harassed by having to constantly call the customer service and repeat my sob story over and over and again. I would hence request you to: a) Replace the product. b) Extend my warranty. Upset and frustrated consumer. Customer id - 2954371

sir, we have purchased ifb elena steam model washing machine on 01.06.2014 in the name of Mr.G.Vinod Kumar at Manikanta Electronics, Vanasthalipuram, Hyderabad. while purchasing the machine i have requested them not to deliver the machine which was there in display as it has got a tear on the sticker. The sales man has accepted for the same and promised me to send a machine which was in the godown the next day, But the machine was delivered on 4th june 2014. from then onwards i have been calling them for sending some one for giving the demo. after my repeated phonecalls they have sent one technician to give the demo on 11.06.2014. once the seal was opened i was shocked to see the same machine with a torn sticker which i told them not to deliver. when i called them i came to know they have sent it intentionally and they have requested me to give two days time for replacement of the machine. today it is 17th june and i have not received the machine from the dealer. after days purchasing a washing machine everyone expects to use the machine as early as possible. but it is such a negligent issue on their part which is the matter of concern. i request you to kindly look in to the matter and solve the issue as early as possible or otherwise arrange for my money back with interest for these 18 days.

This korshik pal from rotary club of sundarban (member) . I Purchase a AC on 20th april 2014 from your reputed dealer for the purpose of a Operation Theater . My club have a eye hospital ( free service to people). From the first day My AC is not working properly . That's why we are unable do any operation . I think you know that with out AC not possible to do any operation . So we are unable to give proper service to people . Now what is our Rotary's reputation . My first complain no is[protected] .Now it was closed with out any service .. Reason for the closing of the complain is Ac is working .(got the information from your call center) I also contact with your head technician Mr Saidul ([protected]), every day he informed me that tomorrow i will go for service . I contact your kolkata branch office at[protected] with Mrs Uma Sengupta. On phone conversation she informed me that they are unable to give us the service .They are not responsible for that . Again I call customer service and again book a complain no that is[protected] and talk with pradip fathura .. He told me that please wait . Several times i maild them but no reply comming from ifb company. Till now i am waiting ...

I have purchased a 1.5 ton split A/c from IFB point from Selaiyur Branch on 2.5.14. Soon after installation and after 3 or 4 days the inner wall got soaked and I stopped using the A/c and made complaint. One technician from your company come to my house and found that the water hose from the blower was having so many holes and the water came out of it and the wall got soaked. He has not changed the hose, but cut short it and it fixed temporarily for immediate use of A/c He told me that another technician will come and fix new hose. But in spite of my repeated request no one has so far turned up and attended the fault. More over the hole made in the wall was not closed properly in the outer side. I request you to send a good technician to attend the fault immediately. I already made a complaint vide T.No.11446810.