IFB Industries Complaints & Reviews

Hi I purchased a split 1.5 ton ac IFB three star from delhi dealer on 13june 2014 and the installation engineer came on 15 June 2014 For installation but the inside spit unit has not installed properly . Can the IFB tell me and for the other customers what distance below the ceiling Is the inside unit to be installed . The air intake vents are on the top of all split ac so for proper air intake A minimum distance has to be maintained from the ceiling for that So I want to know what is the minimum distance from the top of the indoor unit to the ceiling In inches as there has to be a standard distance so ask the IFB engineers and Reply here and for my this complaint as my split indoor unit is installed Just 2 inches from the ceiling so there will be difficulty In air intake and will cause strain on the compressor and reduce Cooling efficiency My complaint no is 13195381 The ac is installed in noida Can you send the engineer again and rectify the problem as the Service centre from Geeta colony has openly told me that I can go Complain to anyone but the indoor unit location will not be changed. Wow a service provider threatening a customer Iam impressed with IFB n Indian mentality sell product and the abuse the buyer . Wow Thanks Regards Dr Ohri

Dear Sir
My customer ID is 1701748 and I had lodged complaint on 07 May 2014 and my ticket No is 11381616 but he could not solved the problem but he charged Rs.350.00 for attending. Then again compliant registered on 18 Jun 2014 and ticket No is 11498432, on 19 Jun 2014 the ticket No is 11498432 and today complaint No is 11510413 but till date the compliant not solved not repaired. The problem is continuously the motor belt is sleeping/removing from the motor pulley/bush. The mechanic ( coming from M/s RSJ Enterprises, Mr. Srinivas) informed that the complete motor will be replaced. The motor is working properly. The mechanic could not solve the problem due insufficient training he got. Kindly attend the problem with good knowledge person and solve it please.

thanks

with warm regards

M krishna Dass
[protected]

IFB service in Kochi (Smart Care)is not able to solve the problem with the Digital 5 kg washing machine even after several visits (7 years old but on AMC). Drum keeps rotating after wash programme is completed and has to be manually turned off (error 7 and several other errors indicated at various times). They claim to have changed the board twice, but problem persists. Now the drum is not moving at all (error 4).

I am an advocate practicing at paravoor from where I have purchased an IFB serena SX 5.5 KG washing machine (SR No. WTSERB/FERSXB067546) with 4 year warranty from Thottumpuram agencies, Paravoor Town of Kollam district, Kerala State during June 2011 in the name of my wife Mrs. Veena who is a teacher by profession. As we were under an impression that IFB is a reputed company among other well known companies the service will always be prompt and fast. It is unfortunate to notice that my washing machine showed a complaint on 30/5/2014 and the same is informed to the seller on the very next day itself. The seller himself had registered a complaint on 31/5/2014 and I have received a ticket No:11456003 with an information that IFB CARE will get in touch with me shortly. Further it is also directed to call toll free No:[protected]. Though, I have contacted the toll free number several times only some sweet words are received from them whereas nothing done to solve my problem immediately. Subsequently i have received a mobile number of one of IFB mechanic named Shibu who had visited my residence on 03/06/2014 and checked the machine and told me that the timer is to be replaced for which some days are required to get the component from cochin. Though I have made all my effort to get the complaint cured nothing have done to cure my complaint so far from 31/5/2014. I am paying huge amounts as salary to servants and apart from that we all the family members are under a mental agony due to the irresponsible and reckless attitude from IFB. Hence it is advised to please take back my washing machine and return the value of the machine in addition to the damages for rupees 10000 at the earliest so that I can purchase another one from a reputed and service prompt company. From., Adv. N. Sugathan

In January 2014, I bought IFB microwave and I must say that the service is poorest among all the products I have ever gone through. First of all as it was our first time experience with the microwave, they told us within 3 days they will send us an instructor but it took 2 long weeks and the instructor was not kind enough to explain it. Later on we faced a short circuit or I don’t know what happened our microwave caught fire in the starting of may. It happened twice while grilling a bread although we were taking all the precautions and instruction. After complaining several times today they sent us an instructor(we complained on 24th may and the instructor came today on 19th july) and unfortunately he hardly gave us 5 mins. and didn’t explained or did anything except boiling a bowl of water for a minute, we asked him for the reason behind the spark and the fire which happened twice but he after attending a phone said that he can’t wait for long here(which happened to be just 5 minutes). Unfortunately, your product has not performed well and the service is the poorest I was expecting a lot before buying the product but all went in vain. I am disappointed and will request all my dear ones to not buy a product which is not worth and not less then a headache because catching a fire in the kitchen and not giving service after words does not explain a good service from a well known company like yours. To resolve the problem, I would appreciate it if you could send your instructor once again and make it straight forward. Just Advertising is never enough Providing services is also a part of it.

We recently bought a washing machine and for which we purchased a stand (trolley)..later during demo of machine we were told we wont get demo nor warranty for our newly bought machine as the trolley which is completely a machine independent accessory is not purchased from IFB..and the company refuses to Give warranty or Services for a packed machine just because trolley isnt purchased from IFB.According to IFB a washing machine customer should only have a IFB purchased trolley..Private trolley price-1350rs IFB trolley Price -1500rs

I purchased an IFB microwave this year. Since then, i have experienced the worst services ever for any product in my life. 1. First, somebody was expected to visit my place and explain the microwave features. Nobody came for it. We called and requested for one person. Still, nobody came despite the customer care executive assuring that somebody will definitely come within 24 hours. It has been around 6 months now. 2. Secondly, the microwave was not working properly as it doesn't heat evenly. I complained for it. Still, nobody came despite the customer care executive assuring that somebody will definitely come within 24 hours. 3. Lastly, the microwave almost stopped working properly so that we can't use it. I raised a complaint on customer care again and told about my history of services. The person assured that somebody will definitely come next morning. I filed this complaint on 24 May (ticket no.[protected]. Nobody turned up. Next week, I again called on 30 May (ticket[protected] to ask why didn't anybody come to attend. The person on call assured me that this time this will get solved for sure, without any doubt. Today (on 18th June), nomebody called me from IFB. The person told that he can come for repair. I asked what is the reason of so much of delay in attending the call. The person cut the call without responding. Then, after one hour, he called that he has reached my home. I asked him that why didn't he ask whether i am at home or no. I can't keep waiting forever at home that an IFB person will come and repair my oven. Also, i had requested in all calls to customer care that please send somebody on Saturday only. Then he claimed that he had told that he is coming. I was shocked looking at the manner he was talking. First of all, he was lying. Over that, he was talkign so arrogantly and without even answering anything further he cut the call. I am really regretting buying IFB product. I would not recommend anybody to buy such products.

Pl go through the mails which would give you the full details [protected] Forwarded message[protected] From: Deepa Srinivasan <[protected]@gmail.com> Date: Wed, Jun 18, 2014 at 2:34 PM Subject: Re: Re: Re: To: [protected]@ifbglobal.com Dear Sir, Hope you would be taking years to solve this issue since your team even bothered to enquire about this issue. Hope i have wasted my money and time to write mails to you as well as taking AMC with IFB. Let me know whether IFB would take action or not? regards Dear Ms.Deepa, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl let me know the Service Manager contact details to take up the matter. I need the details not any regret mails from your side. Hope enough time is passed since i booked the complaint on 28/5/2014 refernce complaint number 11450318. How long IFB will take to resolve the issue, Deepa [protected]@ifbglobal.comJun 13 (3 days ago) to me Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Fri, Jun 13, 2014 at 2:56 PM, <[protected]@ifbglobal.com> wrote: Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Tue, Jun 17, 2014 at 11:58 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Pl let me know when it will get attended On Tue, Jun 17, 2014 at 11:09 AM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl let me know the Service Manager contact details to take up the matter. I need the details not any regret mails from your side. Hope enough time is passed since i booked the complaint on 28/5/2014 refernce complaint number 11450318. How long IFB will take to resolve the issue, Deepa [protected]@ifbglobal.comJun 13 (3 days ago) to me Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Fri, Jun 13, 2014 at 2:56 PM, <[protected]@ifbglobal.com> wrote: Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Tue, Jun 17, 2014 at 11:58 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Pl let me know when it will get attended On Tue, Jun 17, 2014 at 11:09 AM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl let me know the Service Manager contact details to take up the matter. I need the details not any regret mails from your side. Hope enough time is passed since i booked the complaint on 28/5/2014 refernce complaint number 11450318. How long IFB will take to resolve the issue, Deepa [protected]@ifbglobal.comJun 13 (3 days ago) to me Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Fri, Jun 13, 2014 at 2:56 PM, <[protected]@ifbglobal.com> wrote: Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] |

Pl go through the glimpse of the first mail sent to IFB customer care on June 4, 2014 for which the action is yet to be taken :-- I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. [protected][protected] -

I have washing machine model senorita DX 5.5kg. I have complained customer care since 19th May but till today my problem is not resolved. In every 2, 3 days I have given a new ticket no. and escalation nos. But noone is coming to attend the complaint since 11th June. I hope you understand my problem. The ticket no. given to me on 14th June is 13148552. Please attend my complaint as soon as possible. Thanking you, sir Rimmi Soni House no. 606, 2nd floor, sector 21 Gurgaon, Haryana

Hello, I purchased this microwave in Kolkata on 26th Jan and got it to Bangalore on 17 April. I started using this only in Bangalore. On around 20th May, a complaint was raised as it stopped working. It took almost 5 days for the 1st technician to come to see what the problem was. He discovered that the circuit board was damaged which will be replaced the next day. I did not hear from him/service center for the next 3 days. When I called, they said the part was not available, which is a little difficult to believe in Bangalore!!! After 5 days, the technician arrived with a replacement part, but still could not resolve the problem. After another week and about 7-10 calls, the microwave was taken to the service Center for repair. The 2nd day, the microwave was returned. When tested for 7-10 secs by the technician at my place, it worked. But it only worked then. When we tried using it next morning, it wouldn't work!!! So I raised another complaint on Sat, 14th June, when I was told that someone would come on Monday. No one came, when I called, I was told Tuesday. Still no one came and now I'm told some one will come tomorrow. I have the same product in Kolkata and I haven't faced a problem in 3 years. I starting to lose faith in your brand and products. The service received so far is way below standards. Its almost a month I'm facing this issue, and its hard to understand that a brand like your does not have qualified technicians who can resolve this. I am wasting my warranty period over this issue, not able to use the product and also being harassed by having to constantly call the customer service and repeat my sob story over and over and again. I would hence request you to: a) Replace the product. b) Extend my warranty. Upset and frustrated consumer. Customer id - 2954371

sir, we have purchased ifb elena steam model washing machine on 01.06.2014 in the name of Mr.G.Vinod Kumar at Manikanta Electronics, Vanasthalipuram, Hyderabad. while purchasing the machine i have requested them not to deliver the machine which was there in display as it has got a tear on the sticker. The sales man has accepted for the same and promised me to send a machine which was in the godown the next day, But the machine was delivered on 4th june 2014. from then onwards i have been calling them for sending some one for giving the demo. after my repeated phonecalls they have sent one technician to give the demo on 11.06.2014. once the seal was opened i was shocked to see the same machine with a torn sticker which i told them not to deliver. when i called them i came to know they have sent it intentionally and they have requested me to give two days time for replacement of the machine. today it is 17th june and i have not received the machine from the dealer. after days purchasing a washing machine everyone expects to use the machine as early as possible. but it is such a negligent issue on their part which is the matter of concern. i request you to kindly look in to the matter and solve the issue as early as possible or otherwise arrange for my money back with interest for these 18 days.

This korshik pal from rotary club of sundarban (member) . I Purchase a AC on 20th april 2014 from your reputed dealer for the purpose of a Operation Theater . My club have a eye hospital ( free service to people). From the first day My AC is not working properly . That's why we are unable do any operation . I think you know that with out AC not possible to do any operation . So we are unable to give proper service to people . Now what is our Rotary's reputation . My first complain no is[protected] .Now it was closed with out any service .. Reason for the closing of the complain is Ac is working .(got the information from your call center) I also contact with your head technician Mr Saidul ([protected]), every day he informed me that tomorrow i will go for service . I contact your kolkata branch office at[protected] with Mrs Uma Sengupta. On phone conversation she informed me that they are unable to give us the service .They are not responsible for that . Again I call customer service and again book a complain no that is[protected] and talk with pradip fathura .. He told me that please wait . Several times i maild them but no reply comming from ifb company. Till now i am waiting ...

I have purchased a 1.5 ton split A/c from IFB point from Selaiyur Branch on 2.5.14. Soon after installation and after 3 or 4 days the inner wall got soaked and I stopped using the A/c and made complaint. One technician from your company come to my house and found that the water hose from the blower was having so many holes and the water came out of it and the wall got soaked. He has not changed the hose, but cut short it and it fixed temporarily for immediate use of A/c He told me that another technician will come and fix new hose. But in spite of my repeated request no one has so far turned up and attended the fault. More over the hole made in the wall was not closed properly in the outer side. I request you to send a good technician to attend the fault immediately. I already made a complaint vide T.No.11446810.

I bought this new IFB refrigerator on 09 / 06 / 2014 trusting the IFB name. However the product is not cooling efficiently. Icecream kept in the freezer compartment melts off and water in the refrigerator is never cooled efficiency. Sorry to say, but my 12 yrs old refrigerator was cooling much better than this new one. Kindly replace the product as I am not happy with its functioning.

I registered a complaint regarding non functioning of our IFB washing machine. My complaint number is13103261 dated June 07, 2014. Till today IFB has not bothered to send their technician to attend my complaint. My washing machine is under AMC. However, to my surprise I received an SMS from IFB stating that my complaint has been resolved satisfactorily. When I contacted again the customer care centre they said the same recorded dialogue i.e. sorry for the inconvenience and my complaint will be rectified within 24 hours and allotted a new complaint number 13142208. However, till now nobody from IFB visited to resolve the complaint. I decided not to buy any IFB product in future and advise the prospective customers of IFB to keep this in their mind before purchasing any IFB product. Venkatesh [protected]

Sir,
I bought washing machine in last Nov.13, .Last week (6th June on wards) the machine was not working, I call customer care and registered the complaint .No.11471242, customer id-3837829..I was contacted the following persons-Mr.Moses, Ms.Uma Rajalakshmi, Mr.David etc. Every time your customer care executives told" TO DAY WE WILL SENT THE PERSON FOR REPAIR" TILL TODAY NO ONE COME AND REPAIRED THE MACHINE.

I WANT KNOW .IF THEY ARE NOT PROVIDE THE SERVICES, THEN WHY THEY ARE SELLING THE MACHINE ?Al ready 9 days over.When they come for repair the machine. Please advise

Shall I go to consumer court for this issue for resolve. Please advice.They are thinking the consumer are fool? and they think easily cheat the consumer?

please reply -

regards

raajan
e-mail: [protected]@yahoo.com

I have purchased IFB Refrigerator of 410 litres. Even after 01 month lapsed, in spite of various telephonic complaints to IFB Service Centre, my complaint not heared to reg. replacement of chiller tray/cover, cabinet at freezer door and fruit cabinet, which I found broken/not adjustable to the freeze.

I have lodged the complaint regarding washing machine (executive plus) repair on 31st may 2014 and the token number was 13056497.since that time IFB representatives attended the problem but repair was unsolved, it shows incapability of IFB representatives.hence once again i am appealing IFB to solve the above mentioned token number i.e 13056497 issue.

Hi, We had purchase IFB Washing Machine (Senorita DX 5.5kg) on[protected] It was working fine for 2yrs but the issue started after 2yrs as the Washing Machine was under warranty for 4 yrs service people use to take their own time to resolve the issue blaming on the spare parts availability. We had opted for extended warranty now the situation as gone still worst we had booked a compliant on first week of May 2014 it was attended after 4 days and they took almost 20days to resolve the issue but the problem was not resolved in fact after the service when we started the machine the power was passing throughout the machine and also bath room was grounding I had once again booked a compliant on[protected] but still no body has turned up Kindly look into the issue as resolve it ASAP.Customer ID: 2300733 Customer Name: B.N.Gajendra Thanks Gajendra