IFB Industries Complaints & Reviews

I purchased an IFB microwave this year. Since then, i have experienced the worst services ever for any product in my life. 1. First, somebody was expected to visit my place and explain the microwave features. Nobody came for it. We called and requested for one person. Still, nobody came despite the customer care executive assuring that somebody will definitely come within 24 hours. It has been around 6 months now. 2. Secondly, the microwave was not working properly as it doesn't heat evenly. I complained for it. Still, nobody came despite the customer care executive assuring that somebody will definitely come within 24 hours. 3. Lastly, the microwave almost stopped working properly so that we can't use it. I raised a complaint on customer care again and told about my history of services. The person assured that somebody will definitely come next morning. I filed this complaint on 24 May (ticket no.[protected]. Nobody turned up. Next week, I again called on 30 May (ticket[protected] to ask why didn't anybody come to attend. The person on call assured me that this time this will get solved for sure, without any doubt. Today (on 18th June), nomebody called me from IFB. The person told that he can come for repair. I asked what is the reason of so much of delay in attending the call. The person cut the call without responding. Then, after one hour, he called that he has reached my home. I asked him that why didn't he ask whether i am at home or no. I can't keep waiting forever at home that an IFB person will come and repair my oven. Also, i had requested in all calls to customer care that please send somebody on Saturday only. Then he claimed that he had told that he is coming. I was shocked looking at the manner he was talking. First of all, he was lying. Over that, he was talkign so arrogantly and without even answering anything further he cut the call. I am really regretting buying IFB product. I would not recommend anybody to buy such products.

Pl go through the mails which would give you the full details [protected] Forwarded message[protected] From: Deepa Srinivasan <[protected]@gmail.com> Date: Wed, Jun 18, 2014 at 2:34 PM Subject: Re: Re: Re: To: [protected]@ifbglobal.com Dear Sir, Hope you would be taking years to solve this issue since your team even bothered to enquire about this issue. Hope i have wasted my money and time to write mails to you as well as taking AMC with IFB. Let me know whether IFB would take action or not? regards Dear Ms.Deepa, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl let me know the Service Manager contact details to take up the matter. I need the details not any regret mails from your side. Hope enough time is passed since i booked the complaint on 28/5/2014 refernce complaint number 11450318. How long IFB will take to resolve the issue, Deepa [protected]@ifbglobal.comJun 13 (3 days ago) to me Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Fri, Jun 13, 2014 at 2:56 PM, <[protected]@ifbglobal.com> wrote: Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Tue, Jun 17, 2014 at 11:58 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Pl let me know when it will get attended On Tue, Jun 17, 2014 at 11:09 AM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl let me know the Service Manager contact details to take up the matter. I need the details not any regret mails from your side. Hope enough time is passed since i booked the complaint on 28/5/2014 refernce complaint number 11450318. How long IFB will take to resolve the issue, Deepa [protected]@ifbglobal.comJun 13 (3 days ago) to me Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Fri, Jun 13, 2014 at 2:56 PM, <[protected]@ifbglobal.com> wrote: Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Tue, Jun 17, 2014 at 11:58 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Pl let me know when it will get attended On Tue, Jun 17, 2014 at 11:09 AM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl let me know the Service Manager contact details to take up the matter. I need the details not any regret mails from your side. Hope enough time is passed since i booked the complaint on 28/5/2014 refernce complaint number 11450318. How long IFB will take to resolve the issue, Deepa [protected]@ifbglobal.comJun 13 (3 days ago) to me Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Fri, Jun 13, 2014 at 2:56 PM, <[protected]@ifbglobal.com> wrote: Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] |

Pl go through the glimpse of the first mail sent to IFB customer care on June 4, 2014 for which the action is yet to be taken :-- I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. [protected][protected] -

I have washing machine model senorita DX 5.5kg. I have complained customer care since 19th May but till today my problem is not resolved. In every 2, 3 days I have given a new ticket no. and escalation nos. But noone is coming to attend the complaint since 11th June. I hope you understand my problem. The ticket no. given to me on 14th June is 13148552. Please attend my complaint as soon as possible. Thanking you, sir Rimmi Soni House no. 606, 2nd floor, sector 21 Gurgaon, Haryana

Hello, I purchased this microwave in Kolkata on 26th Jan and got it to Bangalore on 17 April. I started using this only in Bangalore. On around 20th May, a complaint was raised as it stopped working. It took almost 5 days for the 1st technician to come to see what the problem was. He discovered that the circuit board was damaged which will be replaced the next day. I did not hear from him/service center for the next 3 days. When I called, they said the part was not available, which is a little difficult to believe in Bangalore!!! After 5 days, the technician arrived with a replacement part, but still could not resolve the problem. After another week and about 7-10 calls, the microwave was taken to the service Center for repair. The 2nd day, the microwave was returned. When tested for 7-10 secs by the technician at my place, it worked. But it only worked then. When we tried using it next morning, it wouldn't work!!! So I raised another complaint on Sat, 14th June, when I was told that someone would come on Monday. No one came, when I called, I was told Tuesday. Still no one came and now I'm told some one will come tomorrow. I have the same product in Kolkata and I haven't faced a problem in 3 years. I starting to lose faith in your brand and products. The service received so far is way below standards. Its almost a month I'm facing this issue, and its hard to understand that a brand like your does not have qualified technicians who can resolve this. I am wasting my warranty period over this issue, not able to use the product and also being harassed by having to constantly call the customer service and repeat my sob story over and over and again. I would hence request you to: a) Replace the product. b) Extend my warranty. Upset and frustrated consumer. Customer id - 2954371

sir, we have purchased ifb elena steam model washing machine on 01.06.2014 in the name of Mr.G.Vinod Kumar at Manikanta Electronics, Vanasthalipuram, Hyderabad. while purchasing the machine i have requested them not to deliver the machine which was there in display as it has got a tear on the sticker. The sales man has accepted for the same and promised me to send a machine which was in the godown the next day, But the machine was delivered on 4th june 2014. from then onwards i have been calling them for sending some one for giving the demo. after my repeated phonecalls they have sent one technician to give the demo on 11.06.2014. once the seal was opened i was shocked to see the same machine with a torn sticker which i told them not to deliver. when i called them i came to know they have sent it intentionally and they have requested me to give two days time for replacement of the machine. today it is 17th june and i have not received the machine from the dealer. after days purchasing a washing machine everyone expects to use the machine as early as possible. but it is such a negligent issue on their part which is the matter of concern. i request you to kindly look in to the matter and solve the issue as early as possible or otherwise arrange for my money back with interest for these 18 days.

This korshik pal from rotary club of sundarban (member) . I Purchase a AC on 20th april 2014 from your reputed dealer for the purpose of a Operation Theater . My club have a eye hospital ( free service to people). From the first day My AC is not working properly . That's why we are unable do any operation . I think you know that with out AC not possible to do any operation . So we are unable to give proper service to people . Now what is our Rotary's reputation . My first complain no is[protected] .Now it was closed with out any service .. Reason for the closing of the complain is Ac is working .(got the information from your call center) I also contact with your head technician Mr Saidul ([protected]), every day he informed me that tomorrow i will go for service . I contact your kolkata branch office at[protected] with Mrs Uma Sengupta. On phone conversation she informed me that they are unable to give us the service .They are not responsible for that . Again I call customer service and again book a complain no that is[protected] and talk with pradip fathura .. He told me that please wait . Several times i maild them but no reply comming from ifb company. Till now i am waiting ...

I have purchased a 1.5 ton split A/c from IFB point from Selaiyur Branch on 2.5.14. Soon after installation and after 3 or 4 days the inner wall got soaked and I stopped using the A/c and made complaint. One technician from your company come to my house and found that the water hose from the blower was having so many holes and the water came out of it and the wall got soaked. He has not changed the hose, but cut short it and it fixed temporarily for immediate use of A/c He told me that another technician will come and fix new hose. But in spite of my repeated request no one has so far turned up and attended the fault. More over the hole made in the wall was not closed properly in the outer side. I request you to send a good technician to attend the fault immediately. I already made a complaint vide T.No.11446810.

I bought this new IFB refrigerator on 09 / 06 / 2014 trusting the IFB name. However the product is not cooling efficiently. Icecream kept in the freezer compartment melts off and water in the refrigerator is never cooled efficiency. Sorry to say, but my 12 yrs old refrigerator was cooling much better than this new one. Kindly replace the product as I am not happy with its functioning.

I registered a complaint regarding non functioning of our IFB washing machine. My complaint number is13103261 dated June 07, 2014. Till today IFB has not bothered to send their technician to attend my complaint. My washing machine is under AMC. However, to my surprise I received an SMS from IFB stating that my complaint has been resolved satisfactorily. When I contacted again the customer care centre they said the same recorded dialogue i.e. sorry for the inconvenience and my complaint will be rectified within 24 hours and allotted a new complaint number 13142208. However, till now nobody from IFB visited to resolve the complaint. I decided not to buy any IFB product in future and advise the prospective customers of IFB to keep this in their mind before purchasing any IFB product. Venkatesh [protected]

Sir,
I bought washing machine in last Nov.13, .Last week (6th June on wards) the machine was not working, I call customer care and registered the complaint .No.11471242, customer id-3837829..I was contacted the following persons-Mr.Moses, Ms.Uma Rajalakshmi, Mr.David etc. Every time your customer care executives told" TO DAY WE WILL SENT THE PERSON FOR REPAIR" TILL TODAY NO ONE COME AND REPAIRED THE MACHINE.

I WANT KNOW .IF THEY ARE NOT PROVIDE THE SERVICES, THEN WHY THEY ARE SELLING THE MACHINE ?Al ready 9 days over.When they come for repair the machine. Please advise

Shall I go to consumer court for this issue for resolve. Please advice.They are thinking the consumer are fool? and they think easily cheat the consumer?

please reply -

regards

raajan
e-mail: [protected]@yahoo.com

I have purchased IFB Refrigerator of 410 litres. Even after 01 month lapsed, in spite of various telephonic complaints to IFB Service Centre, my complaint not heared to reg. replacement of chiller tray/cover, cabinet at freezer door and fruit cabinet, which I found broken/not adjustable to the freeze.

I have lodged the complaint regarding washing machine (executive plus) repair on 31st may 2014 and the token number was 13056497.since that time IFB representatives attended the problem but repair was unsolved, it shows incapability of IFB representatives.hence once again i am appealing IFB to solve the above mentioned token number i.e 13056497 issue.

Hi, We had purchase IFB Washing Machine (Senorita DX 5.5kg) on[protected] It was working fine for 2yrs but the issue started after 2yrs as the Washing Machine was under warranty for 4 yrs service people use to take their own time to resolve the issue blaming on the spare parts availability. We had opted for extended warranty now the situation as gone still worst we had booked a compliant on first week of May 2014 it was attended after 4 days and they took almost 20days to resolve the issue but the problem was not resolved in fact after the service when we started the machine the power was passing throughout the machine and also bath room was grounding I had once again booked a compliant on[protected] but still no body has turned up Kindly look into the issue as resolve it ASAP.Customer ID: 2300733 Customer Name: B.N.Gajendra Thanks Gajendra

I purchased an ifb dish washer neptunedx from m/s rajan and co., nagercoil on 20/06/2013. We called for installation in the month of march 2014. After a month's time (April'14) one technician form ifb service came for installation. At the time of installation, the dishwasher was found damaged and was leaking. On 27/5/2014 the another technician from ifb service checked the product again and confirmed that the salt chamber was broken and leaking. Also one mr. Ram babu for ifb service, coimbatore ensured that they will confirm within ten days about replacement of this damaged dish washer. Since that day i contacted the service centers at nagercoil (Mr. Prabakaran) and coimbatore (Mr. Ram babu) several times as follow up and they have not yet responded responsibly and my warranty period is going to end soon. I look forward to your immediate intervention in this matter and give us a proper solution to this unhappy purchase. With high expectations and regards, M. Kamaladas Mobile: [protected], [protected] Email id: [protected]@gmail.com

Team, Its really a horrible and bad experience for customer who purchase IFB products. Its been since a week and no one has provided any reply/response for the complaint # 13091334 related to defective part. When i called The Service center (Phone #[protected]. They inform that they have not ordered the defective part yet and The owner of the franchise( MR Zavari ) of A.S.L Enterprise ( Malleswaram bangalore) is so arrogant and harsh, the he needs doesn't even know how to speak to customer and what Customer Service is all about. Request you to address the issue at the earliest.

This is my complaint no. 13023182. This was raised on 26th June 2014. The next day the service person came and he did the following, (I have two IFB washing machines) 1. He serviced the first machine 2. He found out the issue on the second machine and said the franchise is running out of spare and will be fixed when they get one Unfortunately, the machine1 (immediately after service) also started making noise while spinning. When I reported this, they responded saying they will fix both the machines at the earliest. But since then, no response, i keep this as my regular schedule to call IFB customer support on a daily basis, here are the people I spoke to so many times for no good. 1. IFB customer care 2. Mr Ragavendra (Service Franchise Manager) 3. Mr Vignesh - IFB (1 st Escalation point) 4. Mr Shiva, Kumar etc.. from IFB escalation department. I am now highly frustrated with the quality of service provided by IFB and a typical "it will be attended within 24 hours" message. Should I throw away theses machines (50K worth) and find another brand? or I am an odd man here that this is well expected from IFB?

Dear team Day by day the service of IFB is in decline mode On dated 27th of April I have lodged a complain regarding extra noise created by the Motor of my washing machine and the leakage from the internal side of the machine which could cause a serious damage in the machine and also is harmful for the family members. But after a period of more then one and half month still the problem has not resolved by ifb people . It is the worst company and service which I have seen in my life . Complain has lodged by me and more then 43 days has gone but no body has taken pain to resolve this problem Please help me to resolve this problem .

Dear Admin, I have a problem with my washing machine from more than a month. I have registered a complaint with customer care (Complaint No[protected] before that some techinician visited my home upon complaint about washing machine not working. A technician collected 2776 Rs to change spare parts 13th of May, but he didn't bring spare parts and not repaired washing machine. same feedback was made as a complaint with IFB customer care but they are not responding or providing any resolution for my washing machine repair. My contact no - [protected]

my ifb digital washing machine has leakage of water from its bottom from the last almost one week and i called the service centre, two days back i called them and told them what type of problem i have with my washing machine and the person who i was talking to said that they dont have the rubber parts, and that on the 9th of may he will come with rubber part to repair, and despite knowing the problem yesterday a man came just to see the problem and not bringing anything to repair the machine, instead of repairing it he did something i dont know, with which as soon as i try to start the washing machine all the water fillsthe area where it is kept. i hope you will look into the matter. thankyou so much Mrs Mushtaq Khan