IFB Industries Complaints & Reviews

I bought front loading washing machine just 10 days ago and the machine is not starting. IFB has give 2 numbers to register complaints. One is toll free number for BSNL/MTNL customers[protected] and this number is not a valid number. They have given one more number as 3900 4321 and if you dial this number, it will ask you to add STD code of 0816. If you add this STD code, it says, it is not a valid number. If you go to their website, you will find same numbers and toll free number 1860... as usual just doesn't work. They have give[protected] as other number, which again is not a valid number. I am from Bangalore, and somehow I got from somewhere that 30585160 to 165 are customer complaint numbers, if you dial these numbers, no one picks up the phone. If you go to their website, there is no provision to register direct complaint. There is a form and if you fill up, you will get automated mail on your e-mail address and nothing happens. If you do not have e-mail address or for that matter if you do not have access to Computer, you are not supposed buy IFB product and this is a great joke. They have given one more option to send SMS 'IFB' to 5888 and as expected you will get an automated reply and nothing actually happens. Now, please let me know, why on earth, should you buy a product from a Company, where 'Customer Complaint' is given least importance

This is a continuation of my complaint following a defective dryer which was attended and has recurred. Pls note that i have not registered this complaint again as it is the same issue with the same machine. The title of my previous complaint is "deplorable service support."
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This was the last thing i ever wanted. After my relentless struggle for more than a week to arrange a technician the guy turned up last week. He dismantled the machine, inspected and came to the conclusion that the sound was due to a metal clip which is used to hold the heating coil in place came off from its place and caused rubbing against the drum. He fixed the same piece back in place and the problem seemed rectified. Much to my dismay the issue has recurred after 2 drying sessions. I do not want and i dont have time to do another chase to get the thing rectified in a manner done previously. Hence please put an end to my ordeal either by replacing the defectve machine or giving me a full refund. I sincerely hope that i will not have to keep calling the service centre to get this done.

Sir we purchased a IFB washing machine less than a year ago . The machine is not working from the last three weeks and when we contacting your local complaint centre, they are keep on saying that somebody will come to fix it . But noboDy came . Then we did a online complaint on 28tH of may and after that we got a call from your local service provider that they are gonna fix it very soon . But still nobody came. The complaint we did was having a complaint number which was 13046294. We have really never expected such a worst response from such a reputed company. The purchaser name is parveen sharma and our address is 100 Bsf colony jalandhar City punjab. we are facing alot of difficulties so we are expecting a quick Response thank U .i[censored] have any quEries pls Do nOt HesitaTe To conTact us On [protected], [protected].

I had purchased one IFB MicroWave Oven from Dindigul Local Dealer Shree Meenakshi Fan House dated 10/01/2014, from demo onwards also problem started, so many remaning to local dealer & IFB Local customer care center, then only provide the Demo, May 3rd Oven is not producing heat, so we register the complaint in local dealer & Local IFB Care ( Team Work Associates ), they never attend the complaint, so many phone calls & direct visit, they send the service Engg on 20/5/2014for that, he attend the problem & said i have no spare for that complaint, so after collect it from service office, i will resolve it, then again there is no response, we again knock the Door, finally they took the Oven to them on 28/5/2014, with in 2-3 days, we will be rectify it, but till now they didn't, how can i trust the Brand IFB, because of the after service, i never face like the customer service such a worst Manner, God Only Know the Oven Get Back to Me ?

SIR, I complained of hoz/drainage pipe leaking on 12th april ticket no was 12759166 .technician came after callingso many time, from rachana enterprises, indore (M.P)He came2-3 time saw, than so called repaired on 9th May evening 6-7P M. ( after about 28 days, of complain. )taken money 550, next day morning when i washing cloth water was not draining.i again called same fellow .he(mr bharat) said he is out of town for week. than i contacted Rachana enterprises reply madam i will send person.till 19th may no one came so many time i called, again i complained to custmor care, ticket no12986554.than same fellow responded, came now he is telling your pump is not working.than I asked why you did not tell before repairing, this fello did not see machine properly.or repaired or fit drainage pipe properly so there.was leakage of water it lead to fault in pump.now who is responsible for this.bcoz before pump was working.yesterday, mr bajpai send one person .telling same thing, now IFB people has to pay for pump.and repairing charges FROM SADHANA BANZAL PHONE NO [protected] INDORE M.P. did not tell before repairing, this fello did not see machine properly.or repaired or fit drainage pipe properly so there.was leakage of water it lead to fault in pump.now who is responsible for this.bcoz before pump was working.yesterday, mr bajpai send one person .telling same thing, now IFB people has to pay for pump.and repairing charges FROM SADHANA BANZAL PHONE NO [protected] INDORE M.P.SIR, I complained of hoz/drainage pipe leaking on 12th april ticket no was 12759166 .technician came after callingso many time, from rachana enterprises, indore (M.P)He came2-3 time saw, than so called repaired on 9th May evening 6-7P M. ( after about 28 days, of complain. )taken money 550, next day morning when i washing cloth water was not draining.i again called same fellow .he(mr bharat) said he is out of town for week. than i contacted Rachana enterprises reply madam i will send person.till 19th may no one came so many time i called, again i complained to custmor care, ticket no12986554.than same fellow responded, came now he is telling your pump is not working.than I asked why you did not tell before repairing, this fello did not see machine properly.or repaired or fit drainage pipe properly so there.was leakage of water it lead to fault in pump.now who is responsible for this.bcoz before pump was working.yesterday, mr bajpai send one person .telling same thing, now IFB people has to pay for pump.and repairing charges FROM SADHANA BANZAL PHONE NO [protected] INDORE M.P.

Hi. I am writing this in utter disgust and disappointment due to very poor customer service of IFB, especially Ms. Neema who is from IFB Delhi Area manager who has been very negligent and highly non responsive. I bought a brand new washing machine from a dealer (Bansal electronics in old gurgaon) on May 24th, then after around 100 calls to their customer care and follow ups, they finally sent someone on May 29th for installation (although they claim to install within 24 hrs), while installation the product is identified as faulty. Then on the same very day, a report was submitted to IFB and a request for replacement with new machine was made, since then I am following up with Ms. Neema and still there has been no response from their end. It is around 15 days after I made payment for this machine and still I dont have it with me. If the higher management visits this FB page then request them to take it as serious feedback to employ right set of people to deal with customers and start taking prompt actions on customer complaints and requests. This is highly unprofessional to not revert back to customer inspite of receiving so many phone calls and emails. I was promised by Ms Neema that If I do not get the machine by today, then full money will be refunded to me, now when I am trying to reach out, these people are not picking the phone calls at all. Since morning I have called around 30 times. Hope soon I will get the machine installed else kindly refund the money and I wouldnt mind buying machine from some other vendors. Thanks

Kindly note that i have been complaining about my Washing Machine since last one month however, none of your representatives are able to resolve the problems. One of your service representative visited and said some parts are to be replaced. After 10 days again your representative visits with parts however, same cannot be fitted as some wrong parts were brought. Again he gave assurance that he would come back within 2-3 days along with required parts and sort out the issue. It has been more than 10 days since last visit of your IFB service representative however, no one turned up neither gave any message. I have given number of calls to your IFB toll free number as well as local service center. Local Service center is not picking up the phones. On IFB toll free number i was given message that someone would revert immediately but no one turned up. They even gave the number of Ms. Priti Singh[protected] who is supposed to be head for Mumbai region. I spoke to her on last Tuesday (3.06.14) and she assured me that shw would co-ordinate and revert back however, she didn't turned up. Today when i called her she is not even aware about the issue. I had to scream on her and only after that she connected to local service person (Mr. Anil) . Now i am getting message that my washing machine problem will be resolved on Tuesday i.e. 10th June, 14. In short, i am briefing you with history of this Washing Machine. I purchased this Machine on end of Dec, 2013. Just to put this machine in to operation it took around one month for various reasons which were mailed to you in my last email message. As the front Panel of the machine was damaged my machine was replaced with new machine in the month of Feb, 14. Again same issue i.e. to get it started it took around 2 weeks and since then it was operating. We must have operated this machine for around hardly 8-9 washes so far then suddenly machine started giving abnormal sound with vibrations and since then machine is ideal and we are struggling with IFB to get the issues sorted out. Let me tell you very seriously that i would rake up this issue to Consumer Court and also to Local Police Station claiming charges towards harassment and non-fulfillment of given commitments if my washing machine problems are not resolved by this week. Awaiting your reply with actions planned to sort out the issues. Regards, Ranjit Bandiwadekar

Hi,

We have an IFB microwave purchased in May 2012. The microwave was in working condition but there was little sparking in the microvare sometimes, so we lodged a complaint with customer care on 30th April. Customer id : 3366401 Complaint number : 12708091. Mr. Firoz came to check the devise on 8th April and said that the heater needs to be replaced and will take one weeks time. They also took advance payment of INR 1, 000. After a week we recieved a message from IFB that the complaint has been resolved. But noone came to deliver the microwave. We continuously followed with Manjunath ([protected]) for the status on 28th April we were informed that they do not have heater available so cannot repair. We asked to return the microwave.

No one came to deliver the microwave for a month. We called at customer care many times but no response. Then we again called Manjunath and his manager Hitesh sharma ([protected]) but no support and co-operation.

Finally they came to deliver the microwave on 31st May. The microwave was in extremely bad condition, scratched on the body. The heater component had been removed completely. The light inside was no longer was not working. The microwave was not working any more. We had given a fully functional piece but we were returned a piece with parts removed and not working.

The people were extremely rude. We asked them to take the microwave and return it in working condition.

There is no place on the IFB website where we can register complaints. No one responds to calls. Please resolve at the earliest else we will have to approach consumer forum. This is cheating with the customer, where the components have been removed and a non-working microwave has been returned.

Regards,
Deepika
[protected]

We reside in Trivandrum. We have taken AMC for our IFB washing Machine for the period from[protected] to[protected]. Our washing Machine was faulty in last february 2014 and we logged a complaint on February 8th 2014. The complaint ticket number was 11203814. After few days without even looking at the complaint the ticket was closed. When we asked why the complaint was closed even before attending the complaint the reply from online complaint person was, there duty is to log complaint and inform status. When we asked for escalation number they didnot give. We have again registered a complaint in this regard on May 13th 2014.this time one technician came and check the issue and told need to change the drum and it will done in 2 days, Further enquiries they keep on postponing the dates. Today when enquired about status they say the issue is closed . How can this happen when the issue is not solved. I should say this is pure cheating. I have no but to approach consumer court unless this issue is not resolved at the earliest

The above said ifb machine was purchesed on 27.08.2013
And the machine started damaging the cloths from the date of purchase .
A compalin was lodged and the drum was changed.
Now, its 15 days once again the complain is continuing.
I request to change the machine or take back the machine.
Thanks
Suraj
[protected]

Registered mobile no: [protected]
Customer name: arvindbhai patel
Address: 4-21 jr, staff quarters mafatlal mill compound nadiad-387001


For changing washing drum middile plastic --roundbraket. Change whole drum.Abnormal noice occureing.Alluminium pulley rotate oblog & v belt.Sliping toomuch noice occuring.
Ten times phone to[protected] anand ifb center and main customer care centre[protected]. Even thou problem is not solved.

So do need-ful or change parts or machine.


Contact details -[protected]

I have purchased the senorita - ifb wm senovx6kg vide bill no:[protected] dtd 21.04.2013. Now i need servicing for this. My address is given as below: Joseph thomas No:31 rajarajeswari layout Near vasthu enclave Kudlu Bangalore - 560 068 Kindly send your service engineering to attend the same at the earliest. Regds, Joseph thomas Mob no:[protected] or [protected]

I purchased a IFB Dish Washer Neptune Dx on 18.05.2014. IFB sent a representative for Demo on 28.05.2014 after several follow up calls. This person could only start the machine and as it was his first Demo for Dish Washer he could only manage to show me the User Manual for my queries. While the machine was running he left the place and afterward I found a error F5. I tried to solve the problem as per the guidance of the Manual, but could not solve the problem. For last two days I am constantly following up to send a Competent person for the Proper Demonstration of the Machine and to solve the problem F5. I am not getting any satisfactory response. They are again providing me the phone no of the person already visited and I am not satisfied with his Demo. I am lodging this complain with the hope that this problem will be solved and my Dish Washer will run properly. Debjani Sarkar Mo: [protected]

Dear IFB Member,

I Arun kumar purchased from IFB built in hob piano (430s-tr-cg, [protected]) 12655 on dated 11/06/2012 . my no ([protected])

But unfortunately due to the manufacture defect in this products was blasted all of a sudden, while cooking on 04/01/2014, thereby the entire product was blown into pieces including the glass sato, body and the inner parts my wife nad the domestic help were there at the time of the said incident in the kitchen and in fact the domestic help recieved bodily injuries, becoz of the broken glass .

i contact immediately contacted your office by the phone and informed about the said incident, where you the same prod deputed your technician, who visited my residency and seen the scene of occurrence, took photographes of destroyed product and the went away stating that he would report to the higher officials and the necessary action for replacing the said product but no response till today .

After legal notice from me on dated 27/01/2014 also no response from your company so i make up my mind to go consumer court finialy .

Hi, I have purchased IFB Machine on 17th may14. There were two problems in machine 1. Machine shows no error of there is no water supply to machine and it is running. 2. Table Top of machine is jerking, the screw by which it is fastened is free. I have contacted IFB customer care next day and they have provided me the complaint no 12973016. IFB guy came to inspect the machine and told IFB machine dont shows any error if there is no water supply. I again contacted the IFB Customer care on 20th and asked them about water supply error time. IFB responded to me by email that if there is no water supply to machine then within10min machine will show error. Next day there engineer visisted again and told after 35min if there no water supply then machine will show error, about jerking in table top he didnt told any thing. I have contacted IFB customer care several times they says they will replace the machine but till today nothing happening. I want to highlight this irresponsible customer-service of IFB to public and request to help me in getting replacement of defective machine or refund of my money which i spent on this machine. Regards Divyamanu

I bought a maxidry 550 drier 2 weeks ago. After the first use i noticed unusual noise from the machine while the drum is rotating. I did not use it further and called up the Toll free number and registered a complaint. The ticket number given was 11424948 on 18th of this month. Nobody contacted me till 24th. I called up the no again and was given another no which was 11439701 and i was told someone will contact me on the same day or monday. On Monday a guy called and told he will come. I took leave and waited for the guy who never turned up. I called them up in the evening to find out the reason and i was told the technician was busy hence he couldnt come but he will come definitely on tuesday. Again i took leave n waited today till 1600 hrs for the guy to arrive. Since it didn happen i called the service centre guy to find out the reason who gave me the no of the technician who is not picking up his mobile. I m writing this to let my frustration alleviate. I m using 3 ifb products n i never ever expected such a pathetic service from such a reputed name.

My Customer ID is 2953161 and complain id is 12832734. I Had some voltage issue in my washing machine and it was rotating very slowly so i raised the complain and then the guy from the service center came and checked something and took the front panel with him saying there is some circuit issue and then he brought it back and spoiled it and nothing is working no lights coming and my machine is full waste now from past 1.5 months am waiting for it to get repaired . Its still in warranty period and the IFB guys are not taking any action really i would suggest you all never go from any IFB products i have never found such case in any other brands.

I have purchased the washing machine DIVA model during the year 2010 from Gandhidham dealer M/s. Rajesh Electricals, the said machine is under maintenance where the lock is not functioning. It is hereby requested you please arrange to depute your service engineer for immediate contact over mobile [protected] and my address is as under G Padaleeswaran D-1 NDDB Residential Complex Ward 10 A Gandhidham 370 203 Near IOC Colony Gujarat Further, my e mail id is [protected]@gmail.com A line in confirmation to the above is highly appreciated Regards G Padaleeswaran

Worst Worst Worst service from IFB, Fake customer care, there is no service from IFB for AC. (not sure about the other IFB products) I have booked a complaint against my IFB AC 1.5 Ton for water leakage no one contacted, and no one visited my place, I have called more than 20times to customer care, whenever I called them they used to give a new number to contact for escalation, but all the numbers are fake numbers. i have called so many times to the escalation numbers but no one lifts or the number out of service. also, they simply close out complaint without resolving/informing us. I have raised many complaint but till now no one visited. This is not only for me for all the IFB AC users.

i had complaint about washing machine on 12th april . my washing machine drainage pipe was bit leaky after call on you no got ticket 12759166 than from Rachana enterprises (INDORE (M.P) person came name was Mr Raju phone no [protected] three four timeon 2nd 3rd 6th of may2014 than finally on 9th may at 6 pm(mr Bharat PHONE NO[protected]), so called repaired next day washing machine drainage system stop working water is not going out.this was on9th May morning I again called to same person for what he had done but every now & THAN HE was not willing to come telling he is out of station( &see he took 550 money on 9th May.again calling to custmor care. ticket no 12986554 mr bharat came to day & told your small pump not working again pump cost 1500 & my repairing charge 350 rs before that pump was working, there was problam during repairing, how many times we pay repairing charge even next day problam arise?who nis responsible for it Dr sadhana banzal fro INDORE M.P.