IFB Industries Complaints & Reviews

Today also i tried calling this customer support number [protected], no body is picking the call.

Also called no:[protected], very bad response.

If i do not get this fixed today, i am planning to scrap IFB washing machine and get a non-IFB machine.

If it gets fixed today, i shall take back my complaint.

As this website says, immediate strong action is taken on the company, i need to know, is it waste of time to file a complaint here or will it be worth

Thanks, this problem is fixed by the IFB team

Thanks for response.

My contact details are

Phone no: [protected].

Postal Address:

Neelufur khan
#25, 3rdMain,
Bismillah Nagar,
BGRoad,
Bangalore-560029.

LandMark ;exact opposite to SBI ATM.

And my machine is there in warranty period.

IFB customer service person just visited to see the machine condition, and washed up his hands along with his bangalore manager saying that we are not responsible if local guy visited already, but the first guy visited is an authorised IFB person, and by the way never mentioned any where in any bill or warenty card, that the resposibility will waved of if any local person visited the machine.really speaking its very very bad service they are providing and also, the way there representstives speak very rudely specially some robert guy

As I said you earlier the guy who first visited and cutted all the wire was from an IFB Service center.

As below mentioned address.

AB Electricals - IFB Washing Machine Service Center in Bangalore No.282, NR My Sugar Bldg, J C Road, Bangalore - 560002Mobile: [protected]

I want to know how the above mention guy is local and not from IFB center.How can we differentiate who is authorised when they had clearly mention "IFB Washing Machine Service Center in Bangalore".

Please clearify this.

Hi,

I am waiting for your call or person as you said in your mail. This is really an irresposible service, you are not standing on your words at least of above mail.

You said you will contact back may i know when are you going to do that.

the draining process of my machine is not working properly...after completing the washing process, the water is not drained out from it.
8 months ago a serviceman came and checked it, he said the sensor is complaint and have to replace it. he said he will replace it when it is available and made something on it for temporary working.. some weeks it worked and reached the old condition..

2 months ago (18th march 2015) I go to the service center and told the matter and the problem is its sensor. At the same day evening one come and check the machine and told me the complaint is its sensor. i said him I already told it. he replied he only came for just confirm the complaint and not for repair it
next day he came for replacing the sensor.. after one hour of working he said the sensor is not matching for the machine... he will order for the matching one and it will take days.

few days later I called him and enquired, he said he ordered but not get it..
again 1 month gone, I again went to service center (29th April 2015) and told the things. they said they forgot that thing, the sensor is got there
and will repair it very next day. now 10 days again turned..No action from anywhere..., the machine is resting there...

Hello IFB Team,

I have just received the replacement piece and I must say that was a quick action. I wish it was easier and I never had to complain, but I still appreciate the efforts.

I hope, in future, your team will be more responsible towards 'customer satisfaction' before the customer looses peace of mind and confidence in your online service... and before all this affects your reputation as well.

Thanks anyways. And thanks to consumercomplaints.in.

Siddhesh.

I just received the replacement piece and I must say it was a quick action... I wish it was easier and I never had to complain, but I still appreciate the efforts.

I hope, in future, the IFB Team will be more responsible towards 'customer satisfaction', before the customer looses peace of mind and trust in the company's online service... and before all this affects company's reputation.

Thanks anyways! And thanks consumercomplaints.in.
Siddhesh.

Hello IFB Team,

I have received the replacement piece and thank you for a quick action. I hope in future it will be easier than this.

Thanks,
Siddhesh.

To,
IFB.
Please see my reproduced complaint as under. Till this date (3 days ie. 72 hours passed) none of your technician has come to repair this IFB washing machine. More over none of your technicians attend our phone calls despite of daily repeated reminder calls from me. Your sms says within 24 hours call/machine will be attended...! . But none came. Again I called Ms. Rivana and she assured some body will come But When...!. Send somebody technician soon.
MR. D H JAGTAP MOB. [protected]. Chennai.
To,
IFB,
It is brought to your notice that My IFB machine is having an error (not working) and the complaint has been registered vide TICKET No. 11736512 on 12/09/14. But till this time no body has attended it. So I called your office today on No. 39004321 and Mr Abdul attended my call and assured me that one Mr Suresh would come and do the service and also gave me his number which was wrong and it was some Sr. Advocates of Chennai. I felt sorry after calling that number. Some how I got number from some other Technician and I tried to call Mr. Suresh 4 times but he has not attended my calls. Then around at 01.45 PM I called your service center and Ms. Swathy came on line and story goes on like Mr. Abdul... She transferred my call to her seniors but 5 minutes no body attended it. Just at 02.30 PM Mr. Ganesh called me and assured me that he would take an action.
It is not desired by the customers to call again and repeat the calls. You are suppose to follow the action within 24 hrs. Again I called and Ms. Swathy attended my call and given assurance that Technician will come on 13/9/14 before 6 PM. But no body came.
Let me know the action taken soon.
Thanks
Mr. D H JAGTAP. Mob. No. [protected]

To,
IFB.
Please see my reproduced complaint as under. Till this date (3 days ie. 72 hours passed) none of your technician has come to repair this IFB washing machine. More over none of your technicians attend our phone calls despite of daily repeated reminder calls from me. Your sms says within 24 hours call/machine will be attended...! . But none came. Again I called Ms. Rivana and she assured some body will come But When...!. Send somebody technician soon.
MR. D H JAGTAP MOB. [protected]. Chennai.
To,
IFB,
It is brought to your notice that My IFB machine is having an error (not working) and the complaint has been registered vide TICKET No. 11736512 on 12/09/14. But till this time no body has attended it. So I called your office today on No. 39004321 and Mr Abdul attended my call and assured me that one Mr Suresh would come and do the service and also gave me his number which was wrong and it was some Sr. Advocates of Chennai. I felt sorry after calling that number. Some how I got number from some other Technician and I tried to call Mr. Suresh 4 times but he has not attended my calls. Then around at 01.45 PM I called your service center and Ms. Swathy came on line and story goes on like Mr. Abdul... She transferred my call to her seniors but 5 minutes no body attended it. Just at 02.30 PM Mr. Ganesh called me and assured me that he would take an action.
It is not desired by the customers to call again and repeat the calls. You are suppose to follow the action within 24 hrs. Again I called and Ms. Swathy attended my call and given assurance that Technician will come on 13/9/14 before 6 PM. But no body came.
Let me know the action taken soon.
Thanks
Mr. D H JAGTAP. Mob. No. [protected]

Dear Ifb
Below complain is still pending.


Ticket 14076747

Upendra [protected]

Below complain is still pending.

Ticket 14076747

Upendra [protected]

Dear Sir
I have a washing machine of IFB. Last year (19.06.2014) a service
man(Mr.joginder from rohtak) come to me and offer me for AMC and he
took 2584.rs and said we will change rubber and shoker of your machine
along free service.I called many times to IFB center but no response
from there side .A man come to me Mr Kamal but he refuse to change the
parts to keep saying its good.Mr. kamal is not providing service i
called him many times but he is not picking the phone..Before i go to
consumer court i thing i must write to You.Please solve my problem
otherwise meet in consumer court.

my perminent id:10943490.on 25/06/2015 i complaint on my ifb washing machine not working properly.my complaint num:15840690.
but technician not attend complaint tell now.
please resolve my problem

Hi

The problem was not yet resolved. Just a service person visited and he said he cannot resolve this. You can talk to anyone.

Regards,
Dinesh

In my area its not that I am only have dishwasher, My neighbour has Siemens dishwasher, and also I am using washing machine, in that I not having any issues. This is completely irresponsible answer that just blame it on water. Inside dishwasher there are no white ptaches.

Now i have to file the case. If IFB let it confirm that it they can resolve. I am very much on to go legal.

Awaiting response, no customer will for a THREE long years to resolve a issue. And just blame it on water.

Can you please take the dishwasher back and show me with whatever water you want use at your lab and prove that it is working. I can easy prove that using KENT water from my filter and connecting to dishwasher it will have patched of white on the vessels and not inside the dishwasher body.

Can IFB challenge this?

Let me know, else otherwise just retrun my money back, I am very much happy to buy seimens, where my neighbours are using, they doesn't have any problem.

-Dinesh