IFB Industries Complaints & Reviews

Its been more than 22 days i have filed a complaint with ifb to repair my oven n so far none of those have turned up to repair it!!! In the last 22 days we have called more than 150 times and all the time we are being told it would be repaired sooonnnn!!! They are insane/mentally retarded why do we have to call u people so many times!!! I have called store in charge store manager of ifb!!!1 everythng seems to be uselessss!!! My oven is not in working condition and inspite of repeated complaints no one has resolved it so far!!! I have registerd so many complaints so far!!! Are you guys gonna resolve it or no!!! Our previous complint was also closed without any resolution, ... It is 12803832... Again we had to raise new complaint which is 12927094!!

IFB microwave 20SC2model is not working and the issue is happening repeatedly.
Raised three complaints with IFB customer care, the area service office in mahadevpura, bangalore has the worst service. They doesn't come on time, they doesn't call you for the resolution of the issue.
First time the problem happened the technician came and fixed mentioning if it happens again we'll replace it.
Second time the same problem happened and the technician took a note the product will be replaced and then no one contacted for three days. After we contacted customer care they mention they will not replace the product whereas they we'll send a senior technician to fix it, however it happen to be the same technician.
The problem still persist and i'm looking forward to your help to get the product replaced or refund of my money.

Thanking you in anticipation.

NB: i have all the details of the ticket numbers i raised with them.

My name is Desh Raj Gupta. I have purchased the MWO 30SRCL microwave form the Konnect Enterprises Rampur on 30-Jan-11. Two months ago I found my microwave was not working so I have contected with Konnect enterprises they sent a service man from IFB but he said that I would fixed it after Holi, but till now I have not got any response even after many calls. My request you to please get my microwave repaired as soon as possible. Please help me to out of this issue, Because I am facing this issue for last two months. This is again a question mark on your service as premium brand like IFB. reg Desh Raj Gupta. Additional information: First Name: Desh Raj Last Name: Gupta Phone number: [protected] City: RAMPUR Postal code: 244901

Respected sir,
I am the IFB customer for 15 yrs .I have been working with your brand mark machines like Washing Machine, Dishwasher and Microwave Oven .l am a satisfied customer of your branded items .But recently that is 22/2/14. l have a complaints with my dishwasher my complaint number[protected] Leema Rose) . I had call from the customer care that with in 24 hrs my machine will be repaired.
Mr. Prabaharan call me up and says that he will repair the machine within 5days .But till now the machine was not yet repaired. I have called several time to service executive Mr.Prabaharan ([protected]) in this mobile number. But he was not responding to my call .Is Mr.Prabaharan a service executive of this reputed IFB Company or some illegal broker . I will wait for one more day. I can't wait for more than this. I will take this problem to consumer court after that

I had purchased a split AC of IFB company on 05/05/2014 for which I was told that it will be installed within 24 hrs of purchase. I had reconfirmed the installation time from the customer care service also. However nobody came within the stipulated time even after repeated requests to send the installation team to my accommodation. As a result I have to stay in a guest room on payment to spend the night as my wife is allergic to too much heat and its to hot inside the rooms here in my locality.

I have bought the IFB Dishwasher Neptune in 2011. From the day 1 I have problem following are the complaint number from Dec 2011. Problem is Heavy White patch on the vessels not inside the Dishwasher outlines. Few engineers said it was due to the HARDNESS of the water, so I bought a filter and then also same problem. Then they changed the salt levels and L1 L2 …. L5 all combinations, then no use same problem exists. Customer ID 3167519 Complaint Numbers: 12509490 11864969 11515368 10166861 9717250 9823274 9774716 9717250 9576394 9526925 9440014 9316111 9227707 9201290 9146995 8988658 8890442 8620712 [protected]/12/2011 Many technician visited and try to resolve the issue in the Dishwasher but they were not able to do that. I have asked for the replacement to the new one or else upgrade to the new one. So that at least this problem can solved. I have raised many complaints nothing works, can you please help me on this problem.

Sir I have purchased microwave oven on[protected]. It was decided that the technician will come and install it and guide us how to use in our home by 1-2 days definitely. But since it is[protected] and till now we did not get any services from anywhere. We submitted our request to customer care, service center and dealer as well but sir/ma'am they did not responded for this till now and we are fed up of this very very dull service from ifb and now it is our request to take certain actions against them.
On behalf of Sudha Verma
Bill number : 773
Dated :[protected]
Shop name : jharkhand electricals and electronics jaipur
Model number: MWO IFB 30LTR/30SC30SC3
Customer Id number : 10623278
Demo number: 12866223
Thank you

I had purchased a IFB microwave, model no 30SC2 in 2009. It was working perfectly but since last 5 days the microwave has stopped working. The plate and bulb of microwave are working well but there is no heating. I have called the customer care many times but there is no response. I had even messaged on the number 58888 but no complaint has been registered. kindly give me the number of the nearest service centre of IFB microwave. I live in a remote area, so can't get access to the shop. Please help. My address is ASHOKA HOSPITAL NEAR PETROL PUMP KANINA MAHENDRAGARH, HARYANA pin 123027 PHONE NUMBER [protected]

AMC amount paid but certificate not received. complaint not attended since 6-4-14( one month).
TICKET NO12869159.
old ticket no cancelled by the service centre without attending the problem 12715384. The online complaint receiving person spoke UTTARA PRAGALBHAS saying within 24hours service.

To IFB Washing Machine Division Gujarat, India Subj : Complaint for Service of IFB Washing Machine Customer ID[protected] Dear Sir, I have IFB Washing Machine registered on the name of Ms. Praveena Ghiya. My customer ID is[protected]. I bought this machine, with immense trust on IFB Brand but today looking at your service standards, I regret my decision. On[protected] I took Annual Maintenance Contract paying Rs. 4000. Enclosed is the copy of the same. I was assured that except for the physical body if any part in the machine needs to be changed, including the rubber, it will be done free of cost. You may refer to my numerous complaints made in last 4 months. Every time my complaint is about the digital panel which shows washing time and the miss functioning of the program play and pause button. Every time an engineer comes, solves the problem and it reoccurs within a week. My last complaint was booked on 27th April 2014 and complaint no. is 12845130. As per your practice every time the complaint gets diverted to your Authorized Service Center, M/s Young Engineers, Paldi, Ahmedabad, Gujarat. And we are then left to their mercy. They send unskilled engineers who are always confused and give illogical explanation for the persisting problem. Upon much persuasion, the engineer informed that the complete digital panel needed to be changed. He confirmed that M/s Young Engineers have it in stock and he will return with the panel on the next day. He also assured that since it is an internal part of the machine, it will be covered within the contract and no extra amount will be charged. As perceived, he never returned. When we called up M/s Young Engineers, Ms. Neelam said that the panel is not in stock and it may take few weeks to get it. She also informed about various charges which will be applicable knowing fully well that we have enrolled for AMC. She was not interested in listening to problem and was very rude, arrogant and much like her employer (M/s Young Engineers) her attitude also spelt shrugging off with her responsibilities. It seems no one is interested in solving customer problem after the contract money is received. Inspite of being in service driven market, it amazes me to see how you handle your clients. This is the most pathetic experience of my life. I am still awestruck with the service standards of a brand like IFB. A strict quality check on the service part needs to be implemented with immediate effect. Let me also clarify, that if I don’t receive proper and immediate response to this complaint. I shall not only send a legal notice, but also take up to social networking sites and local newspapers to raise this issue. And believe me, I will spend the time, energy and money to raise this issue on all the necessary platforms. I now leave the decision upto you and shall wait for your response till evening. Failing which I will do the needful to take legal action from my end. Regards Kartik Ghiya

TICKET NO.12826969 MY Complaints on toll free No.[protected] on 28.4.2014 (afternoon); on 29.4.2014 at 11.35AM; on 29.4.2014 at 5.26PM and on 1.5.2014 at 11.20PM and also through email on 29.4.2014. Inspite of repeated requests and reminders, as assured, no one attended. I am very saddened with the approach on behalf of IFB, a renowned and reputed firm, that even after several reminders and assurance by the people who are attending the call on toll free number, no positive action has been taken and I am facing a lot of problem. In the absence of proper working of the Machine and no positive action from your end despite various efforts, I am mentally upset. I, therefore, once again request you to look into the matter and take a proper action at once. Thanking you, John Joseph ([protected])

I have raised the problem regarding the ifb washing machine. There is no solution/response/call from the engineers, my machine is under amc.they are concentrating only with sales not with the services. Please don't suggest this brand for others. They cant survive in market with is kind of services.

my name is roshang i was purchased a ifb microwave in feb 2012 . purchased time ifb agent told me company provide three year service free of cost .but this company not provide me a service Please take action in this company.
mb no [protected]

The technical team in Bhubaneswar adviced us to dry the clothes again once it is out from the industrial dryer. If that was how the purpose had to be solved, then why buy an industrial dryer.We don't understand if this is the kind of assistance that you have guided your local teams to provide their customers.

Machine Make and Model - IFB DIVA Complaint - Washing Machine dead 1st service call raised - 13th March[protected] Here starts my ongoing efforts to get a dead Washing machine back to working by IFB service team. I happily raised the request and was at peace assuming my complaint will be closed in a weeks’ time as it happened few times earlier. The technician made a visit after a couple of days and claimed the wire harness needs a replacement. I agreed it at a cost of 2300/- (approx.) I followed up a few days later as and got to know the ticket was closed!!! 2nd service call raised for the same issue - 2nd April[protected] The call center executive was kind enough to raise another request and on my requested he claimed it was escalated. 23rd day today after the second call and I am waiting for a technician to fix my WM! The individuals I came across during my follow up during the last 44 days 1. 16 call center agents - Don't remember all the names 2. Susmitha - Local service center franchise[protected] 3.A guy on[protected] he is either the franchise owner or the technician 4.Mr Santhosh - Should be the Area service manager ([protected]) 5.Nirmala / Venkatesh[protected]/62) - Seems to be from IFB Regional office, Both never bothered to pick up the call 6.Mr. Bharath Area service manager ([protected]) who claimed the part was sent thrice for an incorrect model 7. [protected]@ifbglobal.com - I attempted sending a mail, for which I got a reply after 2 days in Chinese. Google failed to translate it! PS: All the above contacts were provided by Call center, The list is incomplete as I don't remember all the names (44 days and still calling) Please take my complaint to the right team in IFB who can fix the WM Thanks in Advance Renil M Joseph

Regret purchasing an IFB aplliance.Service is bad, beyond words.Compliant made regarding issues on 22 february 2014, still not resolved inspite of several calls and visits by inexperienced staff.

permanent customer code : 1084806
compliant numbers : 12449927, 12600699


below mentioned categories does not have aplliances...pls correct

I have been a loyal customer of IFB for almost past 15 years. Recently, 2 years back, I had bought a new IFB machine. I didnt have any problem with it until one day I got a call from IFB that my machine's service is due. It was my biggest mistake to agree to get it serviced.From the day the IFB engineer had serviced it, my machine is not working properly. It starts automatically and when I operate it, it stops in between. I had been calling IFB officials for past 2 weeks now. First, they dont send the engineer, and when they do, the engineer just comes and spends 5 mins and say it will be fine now. But again the problem crops up. I am highly disappointed with your service. Never had such a bad experience with any company.

Hi,
I have owned one of you product by mistake (mistake, coz you are not providing me any service after selling it to me) double grill microwave oven 25 ltr.
and called your customer care number a lots of time since last 5 months. and no service is provided to me at yet.
ON YOU GUYS IF YOU SAY YOUR ORGANISATION IS SELLING INTERNATIONAL PRODUCTS.

: Rakesh Alhan
+[protected]

Ifb has by far the most pathetic customer service team. These people are not just unprofessional but manner less and completely insensitive as well. They promise to resolve your problem in 48 hours but its been 16 days today that i have lodged a complaint and they have all the excuses in the world to not do their job. Today i spoke to ms preeti who is supposedly the service center head for my area and to my disappointment she also gave me 48 hours tat to resolve my complaint. Really!!! 48 hours more after having wait for 16 days. And by the way this not the first time that i facing this kind of problem with ifb customer care team. This has been a consistent experience with them every time i had raised a complaint with them. For anyone who is even thinking of buying a ifb product, think again.. Buy any other brand but not ifb. Please learn from my experience. I do not want to get harnessed at the hands of ifb any more so it is my humble request kindly refund my money that i have spent on purchasing the product plus the amount ifb has charged me for amc.

I am owing the ifb señorita plus washing machine from August 2007. After the guaranty period I went for AMC and iam maintains the washing machine.. So far I have replaced door, tube, door clip, pump hose, and I have paid for it.. But today I was literally harassed by your technician, inorder to go for AMC... Which I felt. Was not necessary because for 2 yrs he asked me to pay RS.3933 plus RS 1800 for sensor and RS 485 for hose... He wanted me to pay for the sensor as he said this will help to des ale the machine and filter the water... This is not part of the machine... I came to know this from my husband later. I did not accept for his advice I asked him to change the defected pipe alone... He failed in convincing me so he threatened this machine will stop working as you have to replace the mother board which will cost 2800 and so go for AMC or your machine will not work... Saying this he called his manager and told him that the customer is not going for AMC, but they will surely come back within a week's time...he also told I am not responsible if the machine does not work.. And left... Pl note I called ifb to service my machine as I was facing water leakage.. The faulty hose has to be replaced... But instead the motive of the service team is to put preasure on the customer to go for AMC...( I do not wish name the company, ) XYZ washing machine has their own service team, they do not give AMC which 5 yrs old, please look into the matter... Now my machine is not spinng to dry.. PLease send a responsible technician... I paid for the hose and service charge, Looking forward. For a speedy action mobile no. [protected]