IFB Industries Complaints & Reviews

AMC amount paid but certificate not received. complaint not attended since 6-4-14( one month).
TICKET NO12869159.
old ticket no cancelled by the service centre without attending the problem 12715384. The online complaint receiving person spoke UTTARA PRAGALBHAS saying within 24hours service.

To IFB Washing Machine Division Gujarat, India Subj : Complaint for Service of IFB Washing Machine Customer ID[protected] Dear Sir, I have IFB Washing Machine registered on the name of Ms. Praveena Ghiya. My customer ID is[protected]. I bought this machine, with immense trust on IFB Brand but today looking at your service standards, I regret my decision. On[protected] I took Annual Maintenance Contract paying Rs. 4000. Enclosed is the copy of the same. I was assured that except for the physical body if any part in the machine needs to be changed, including the rubber, it will be done free of cost. You may refer to my numerous complaints made in last 4 months. Every time my complaint is about the digital panel which shows washing time and the miss functioning of the program play and pause button. Every time an engineer comes, solves the problem and it reoccurs within a week. My last complaint was booked on 27th April 2014 and complaint no. is 12845130. As per your practice every time the complaint gets diverted to your Authorized Service Center, M/s Young Engineers, Paldi, Ahmedabad, Gujarat. And we are then left to their mercy. They send unskilled engineers who are always confused and give illogical explanation for the persisting problem. Upon much persuasion, the engineer informed that the complete digital panel needed to be changed. He confirmed that M/s Young Engineers have it in stock and he will return with the panel on the next day. He also assured that since it is an internal part of the machine, it will be covered within the contract and no extra amount will be charged. As perceived, he never returned. When we called up M/s Young Engineers, Ms. Neelam said that the panel is not in stock and it may take few weeks to get it. She also informed about various charges which will be applicable knowing fully well that we have enrolled for AMC. She was not interested in listening to problem and was very rude, arrogant and much like her employer (M/s Young Engineers) her attitude also spelt shrugging off with her responsibilities. It seems no one is interested in solving customer problem after the contract money is received. Inspite of being in service driven market, it amazes me to see how you handle your clients. This is the most pathetic experience of my life. I am still awestruck with the service standards of a brand like IFB. A strict quality check on the service part needs to be implemented with immediate effect. Let me also clarify, that if I don’t receive proper and immediate response to this complaint. I shall not only send a legal notice, but also take up to social networking sites and local newspapers to raise this issue. And believe me, I will spend the time, energy and money to raise this issue on all the necessary platforms. I now leave the decision upto you and shall wait for your response till evening. Failing which I will do the needful to take legal action from my end. Regards Kartik Ghiya

TICKET NO.12826969 MY Complaints on toll free No.[protected] on 28.4.2014 (afternoon); on 29.4.2014 at 11.35AM; on 29.4.2014 at 5.26PM and on 1.5.2014 at 11.20PM and also through email on 29.4.2014. Inspite of repeated requests and reminders, as assured, no one attended. I am very saddened with the approach on behalf of IFB, a renowned and reputed firm, that even after several reminders and assurance by the people who are attending the call on toll free number, no positive action has been taken and I am facing a lot of problem. In the absence of proper working of the Machine and no positive action from your end despite various efforts, I am mentally upset. I, therefore, once again request you to look into the matter and take a proper action at once. Thanking you, John Joseph ([protected])

I have raised the problem regarding the ifb washing machine. There is no solution/response/call from the engineers, my machine is under amc.they are concentrating only with sales not with the services. Please don't suggest this brand for others. They cant survive in market with is kind of services.

my name is roshang i was purchased a ifb microwave in feb 2012 . purchased time ifb agent told me company provide three year service free of cost .but this company not provide me a service Please take action in this company.
mb no [protected]

The technical team in Bhubaneswar adviced us to dry the clothes again once it is out from the industrial dryer. If that was how the purpose had to be solved, then why buy an industrial dryer.We don't understand if this is the kind of assistance that you have guided your local teams to provide their customers.

Machine Make and Model - IFB DIVA Complaint - Washing Machine dead 1st service call raised - 13th March[protected] Here starts my ongoing efforts to get a dead Washing machine back to working by IFB service team. I happily raised the request and was at peace assuming my complaint will be closed in a weeks’ time as it happened few times earlier. The technician made a visit after a couple of days and claimed the wire harness needs a replacement. I agreed it at a cost of 2300/- (approx.) I followed up a few days later as and got to know the ticket was closed!!! 2nd service call raised for the same issue - 2nd April[protected] The call center executive was kind enough to raise another request and on my requested he claimed it was escalated. 23rd day today after the second call and I am waiting for a technician to fix my WM! The individuals I came across during my follow up during the last 44 days 1. 16 call center agents - Don't remember all the names 2. Susmitha - Local service center franchise[protected] 3.A guy on[protected] he is either the franchise owner or the technician 4.Mr Santhosh - Should be the Area service manager ([protected]) 5.Nirmala / Venkatesh[protected]/62) - Seems to be from IFB Regional office, Both never bothered to pick up the call 6.Mr. Bharath Area service manager ([protected]) who claimed the part was sent thrice for an incorrect model 7. [protected]@ifbglobal.com - I attempted sending a mail, for which I got a reply after 2 days in Chinese. Google failed to translate it! PS: All the above contacts were provided by Call center, The list is incomplete as I don't remember all the names (44 days and still calling) Please take my complaint to the right team in IFB who can fix the WM Thanks in Advance Renil M Joseph

Regret purchasing an IFB aplliance.Service is bad, beyond words.Compliant made regarding issues on 22 february 2014, still not resolved inspite of several calls and visits by inexperienced staff.

permanent customer code : 1084806
compliant numbers : 12449927, 12600699


below mentioned categories does not have aplliances...pls correct

I have been a loyal customer of IFB for almost past 15 years. Recently, 2 years back, I had bought a new IFB machine. I didnt have any problem with it until one day I got a call from IFB that my machine's service is due. It was my biggest mistake to agree to get it serviced.From the day the IFB engineer had serviced it, my machine is not working properly. It starts automatically and when I operate it, it stops in between. I had been calling IFB officials for past 2 weeks now. First, they dont send the engineer, and when they do, the engineer just comes and spends 5 mins and say it will be fine now. But again the problem crops up. I am highly disappointed with your service. Never had such a bad experience with any company.

Hi,
I have owned one of you product by mistake (mistake, coz you are not providing me any service after selling it to me) double grill microwave oven 25 ltr.
and called your customer care number a lots of time since last 5 months. and no service is provided to me at yet.
ON YOU GUYS IF YOU SAY YOUR ORGANISATION IS SELLING INTERNATIONAL PRODUCTS.

: Rakesh Alhan
+[protected]

Ifb has by far the most pathetic customer service team. These people are not just unprofessional but manner less and completely insensitive as well. They promise to resolve your problem in 48 hours but its been 16 days today that i have lodged a complaint and they have all the excuses in the world to not do their job. Today i spoke to ms preeti who is supposedly the service center head for my area and to my disappointment she also gave me 48 hours tat to resolve my complaint. Really!!! 48 hours more after having wait for 16 days. And by the way this not the first time that i facing this kind of problem with ifb customer care team. This has been a consistent experience with them every time i had raised a complaint with them. For anyone who is even thinking of buying a ifb product, think again.. Buy any other brand but not ifb. Please learn from my experience. I do not want to get harnessed at the hands of ifb any more so it is my humble request kindly refund my money that i have spent on purchasing the product plus the amount ifb has charged me for amc.

I am owing the ifb señorita plus washing machine from August 2007. After the guaranty period I went for AMC and iam maintains the washing machine.. So far I have replaced door, tube, door clip, pump hose, and I have paid for it.. But today I was literally harassed by your technician, inorder to go for AMC... Which I felt. Was not necessary because for 2 yrs he asked me to pay RS.3933 plus RS 1800 for sensor and RS 485 for hose... He wanted me to pay for the sensor as he said this will help to des ale the machine and filter the water... This is not part of the machine... I came to know this from my husband later. I did not accept for his advice I asked him to change the defected pipe alone... He failed in convincing me so he threatened this machine will stop working as you have to replace the mother board which will cost 2800 and so go for AMC or your machine will not work... Saying this he called his manager and told him that the customer is not going for AMC, but they will surely come back within a week's time...he also told I am not responsible if the machine does not work.. And left... Pl note I called ifb to service my machine as I was facing water leakage.. The faulty hose has to be replaced... But instead the motive of the service team is to put preasure on the customer to go for AMC...( I do not wish name the company, ) XYZ washing machine has their own service team, they do not give AMC which 5 yrs old, please look into the matter... Now my machine is not spinng to dry.. PLease send a responsible technician... I paid for the hose and service charge, Looking forward. For a speedy action mobile no. [protected]

Compl No :11315303 date 17/04/2014 Cost Code :1931043 Complaint was booked on 18/03/2014. Service persons attended thrice. Now it is one month. still machine is not repaired. last visit was on 8/4/2014. after that no body came . no response when called Kannur office. when contacted toll free, they say that system is faulty, records are not available. in addition to AMC of Rs 3500/- i have paid Rs 1700/- . but still machine is faulty. this is pure irresponsibility. i have never expected such a response from IFB, which is well known fore its service. regards, RAJESH Payyanur, Kerala [protected]

I lodged complaint(no[protected] on 15 march 14 with customer care IFB for washing machine model supremo for change of rubber gasket.Acoordingly technician visited and replaced the same, the person also informed that shocker/
dumping of machine require change.I agreed to as technicians are better judge.The dumping was changed by IFB, technician.After changing the dumping we noticed leaking of water from machine, which was notified to technician, who tried almost for three days to resolve the issue but with out any result.He asked me to again lodge the complaint with IFB, which was lodged on 03 apr14vide no 12695170.In this case no one from IFB came to attend the same till i approached higher ups.On 09 Apr technician came and told us the drum /tub of the machine is damaged and needs replacement.I asked him to show me the place of damage, to my surprise it was the place next to dumping which was changed by the technician. It was during replacing dumping the person had damaged the drum and tried to conceal the same.I tried on number of times to resolve issue with service head Pune Mr Shiva MOB NO [protected] but of no use.I want IFB officials to look into the matter or I will take legal course of action

We are facing issues with the service provided by IFB and its franchise Trinity enterprise which is very worst. From November 2013 we have raised many complaints (Complaint no: 12047557, 11867607, 12700453 .Don’t have details of some other complaints number) with IFB regarding the same issue and the issue is not yet fixed. Whenever service agent comes he tells something and fix something else and collects the service chargers. Though the warranty is for 1 month for each complaint IFB Service agents never came back and fixed the issue even after repeated calls and complaints. Every time service agent visited Insisted to take insurance (Worth 2584/-) and bluffed that it will replace the parts within two days of Insurance which never happened. After we took insurance that service agent never came back instead some other person stating it will take time to get the parts. The latest complaint (No :[protected] which we have raised on the same issue is on 04-APR-2013. As per the customer case they have told that it will resolved in 24 hrs and till today (12-APR-2013) which is more than a week none of the service agent has come and fixed issue. I am calling daily to customer care and routine answer what I am getting they will escalate to higher authorities and get it done in 24hrs which never happened. It became part of our daily work to call IFB and request them to get it repaired and getting frustrated. My wife being pregnant and very weak had to wash clothes from past three months adding pressure to her and health is getting impacted which IFB is responsible.

I have already given complaint regarding washing machine, its been six hrs but no one has responded to it called again to the no they say they respond after 24 hrs, but earlier they said someone willl respond within 2 hrs . Pls clarify .
Complaint no :12779900

I have purchased one-Aqua Senator-8-kgs washing machine from Sarita Electronics-Kakinada on the 2nd.april-2014.On 8.4.14-your technician has come to instal the machine at my residence and it was not working, for which he informed that the unit is defective and a replacement(new)-piece will be given to us in 2 to 3 working days.I am daily contacting your managers- Mr.Bharat-[protected] and your Mr.Ramakrishna-[protected], for which they are assuring daily that the new piece will be delivered shortly, but of no avail as till now-16.4.14-11:30-hrs, I have not received this.I have also spoken to your customer care and they registered the complaint today(16.4.14)-at-11:15-hrs-#12779433 and they too are assuring that in 24-hrs, the problem will be solved.Please give me the corect picture and revert back to me. Best Regards, Clifford C.Rao Flat-306-G-Block, Jewel Meadows, Sarpavaram, Near Subha Nikethan School, Kakinada-533005 Phone-[protected]

I Purchased IFB MICROWAVE OVEN Model 20PG3S
in the year 2012. Later I made a
Annual Maintenance contract with
IFB INDUSTRIES LTD 37 ARCOT ROAD, VADAPALANI, CHENNAI-600026the AMC amount
was Rs 1, 760/- and the period of AMC
is 2014 to 2015( Invoice cum Receipt SL No:40615)

As my Microwave oven became repair 25 days back, I made a
complaint to IFB through phone number[protected] annd they gave me complaint no 11329856 on 04/04/14. For this
complaint one person came but not repair he said within in a weak we will
repair but no one came after that for repairing. So again on[protected] I Called
to customer care, but to much of my shock and surprise they told we received
status to your complaint number 11329856
starting that your Microwave oven is already repaired and the complaint is
closed. Then I made complaint and
complaint no 11352221.

I’m very worried about
ifb services very bad behaviour.
I have paid the required amount for AMC(Rs 1, 760/-) inspite of getting my money from me your concern is not setting
right my oven which is gross violation of the CONSUMER PROTECTION ACT1986, So as
a final chance Iam giving this complaint
to you for due action, Iwant my microwave oven to be repaired within 48 hours,
failing to set right the issue i have no other option other than to take this
matter to the Thiruvallur District Court/Consumer Forum.

K.MANI

THIRUVALLUR

Copy To: Thiruvallur District Consumer
Court/Consumer Forum1-D C. V. Naidu Salai 1stcross street,


Thiruvallur, TamilNadu-602001.

Sir We had made our AMC for IFB Elite 5kg machine on 22/1/2014. We registered the complaint about our repair of our machine (cable-repair, non-rotation of the drum) on 3/2/2014 with the complaint no.1191217. IFB Serviceman Mr.Bhasha attended the complaint and he covered the cable wires with the insulation tapes only. At that time, machine worked, rotated but without clothes, later we loaded with clothes and tried, but the drum didn’t rotate. Again we registered the complaint in the month of March with the complaint no.12589015 Mr.Prasanth IFB Serviceman attended the complaint; he said that the cable wires must be replaced. We have followed the Bangalore IFB service Centre where Mr.Peter, Miss Sangeetha and Miss Mary have informed us every day with the false statement that technician will be send on that day itself but still now, no one came for servicing. Later we approached Mr.Vignesh senior officer he made the conference call with Mr.Peter, Miss Sangeetha and Miss Mary, where they have given the same false statement still now but nothing is put into action. We trusted more on IFB Company and its services but, now, we are getting a worst service where the customers are put in trouble some situation. Kindly take immediate steps for the repair of our machine or else if it could not be done, return back our AMC amount and we will purchase another machine from another company. Regards, R.Saravanan [protected] Place: Ramamurthy, Bangalore-16 Date: 15.4.2014

Invoice No: 97141592 Invoice Date: 08/02/2014 Store: Lulu Connect, Lulu Mall, Edapally Kochi-682024 Tel: 2727757 I have purchased a Microwave Oven *IFB MWO D-GRILL CONV 25DGSC1", invoice no and date mentioned above. At the time of installation and demo the product is working fine. But after a week the product is started sounding. I have made complaint directly to IFB and their service representative from Home Tech Serviced, Purumbavoor checked and found complaint in the Transformer. After one week they taken the product to their service centre and repaired it and returned. The time taken is 15 days. At the time of demo after the service the we have notice the problem, not solved, I have made complaint to IFB again and also to Customer Care of LULU Connect. It is already one week gone and we are waiting for the service executive to replace the transformer. The Product cost is Rs, 13, 000/- It very bad service from IFB as per our experience. As it is a new product and it is a big issue, IFB can replace the complaint product with new product.