IFB Industries Complaints & Reviews

IFB DIGITAL 6KG W/MACHINE — MOTOR GONE, COMPANY NOT FIXING

Cust. Complaint No. 5074994 MAREE WELLES, Chitravathi Rd, Puttaparthi. Rang[protected], Thursday 9th Sept 2010.
Have rang so many many times, got run around, was given so many different other no's to call, most numbers given are none existent, or wrong no's totally. Finally Anantapur tech came, Anil Kumar, said it was motor problem and he would come back when new motor arrives at company.
It is now October 21st (6 weeks) I have repeatedly called to find out when someone is coming, only to be told it will be attended to, but still no one has come.
If I had known this was the service from IFB I would never have bought anything from them, nor will I do so in the future if this is the type of service that is provided. I paid 26,000 rupees for a washing machine that has been used a few times only ... a waste of money and I am so very disappointed in this company.
Mobile [protected]

IFB SX digital washing machine — Not working

ID No: 2530495
Complaint No: 5467006
Complaint Dt: 23rd Nov.2010 Time 10.00 AM

Not rectified sofar

Sender: T. Satyanarayana Reddy
Mobile No: 91-[protected]

attend the compliant within 24 hours is very much aprriciable

IFB - Elena — spinning problem

washing machines does not roatate/spin after taking water at normal wash

i live in sector 16, house no 2485, mobile no [protected].my IFB Elena washing machine does not spin/rotate after taking water while normal wash.so pls send for servicing.

i am given word word to solve my complaint on 28/08/2010itself.

we used to say it is politicians who cheat us by fake promises, absolutely false.It isGREAT IFB tecinicians, who cheat us by words.They never attended my complaint

IFB WASHING MACHINE — refusal to attend to complaints

I have an IFB washing machine for the past 10 years. In the year 2009, I have signed an AMC Contract with the company for this machine on payment of the relevant annual fees. On November 6th, 2009 my machine stopped functioning to which a complaint was lodged with the centre. The complaint no. was 3715429. Almost 2 months has passed by the company has not responded to my urnest requests. Repeated request are being made to the complaint centre, including their Kolkata branch office, but it appears that they have very little time for the common people like us. My washing maching Sl # is 25205; model # T-2900 and my oermanent custiomer id is 282562. I am residing at Flat 4A; Central Apartments; 82 AJC Bose Road Kolkata 700 014 and my contact number is [protected]. This type of non-challant attitude of the service center is disgrace for the company and I hope that with your help I would definitely be able to set right my washing machine.

it is taken long time to service i made the complaint on[protected] one person came and saw the unit and went he said it is majour problem and i keep on phone the engniertilldate it is not cleare my coustomer id no : 432316 & my complaint no is 5086938 now i am trying through mail so kindly do the needful my
i am sathish

IFB service is pathetic Comp no: 5115647 is pending for last 12 days and every alternate day IFB engineers are visiting but still no solution we are really being troubled a lot by IFB. Having also sent a mail to [protected]@ifbglobal.com but there is no responce.

Regards,
Kumar Amitabh
Contact no: +91 [protected]

We have an IFB fully automatic digital 7 KG front load wasing machine. It is still under warranty. We have launched a complaint that our machingis not working properly. IFB service centre is still not able to tell us what is the problem in that machine . After chaning severeal parts as R&D, now they claim that our panel is gone and it is all becase of that.

For replacing that panel IFB does not have this panel in staock and their GOA factory/office is also not having the same in stock.

Please suggest what to do ? Where to go ?

Complaint No : 6619598
Dated : 26/06/2011

i have purchased senorita plus model and it has been faulty after purchasing 2 years the service engineer from gzb came and told me about the motor that motor is faulty.he demanded 7000/- for motor.

Ifb Microwave Oven — Pathetic Customer Service

I Bought IFB Microwave Oven and hardly used. suddenly it was not working and I called service center many times and they said service personnel will come today but nobody has ever turned up and nobody care about the call. I alson have IFB Washing Machine and the for installation, they took 1 week. It is very frustrating and I suggest not to buy IFB products because of their worst service.

i wish u could shove the ifb microwave in the customers service ... as i never get through to give a complain .

MY FOLLOWING COMPLAINT HAS REMAINED UNATTENDED SINCE LAST 4 MONTHS. THE IFB MICROWAVE MODEL 20SC1 IS NOT WORKING AND THERE IS NO RESPONSE FROM YOUR CUSTOMER SERVICE. I HAD MADE THE FOLLOWING COMPLAINT ON 7.5.2009 AFTER MY EARLIER CALLS REMAIN UNATTENDED. I NEED YOUR QUICK INTERVENTION.
IFB MICROWAVE OVEN MODEL-20SC1 WAS PURCHASED BY ME IN SEPTEMBER 2007 FROM BHOPAL. SUBSEQUENTLY I GOT TRANSFERED TO RAIPUR IN MAY 2008. IN SEPTEMBER 2008 I LODGED A COMPLAINT WITH YOUR CALL CENTRE AND ALSO WITH THE LOCAL IFB SERVICE CENTRE REGARDING MALFUNCTIONING OF THE OVEN. THE CALL WAS ATTENDED AFTER 0NE MONTH IN OCTOBER AND SOME MINOR REPAIR WAS MADE. THE PROBLEM WITH THE OVEN AGAIN RESURFACED IN JANUARY 2009 AND SINCE THEN I HAVE LODGED ALMOST 10 COMPLAINTS TO YOUR LOCAL SERVICE CENTRE AT RAIPUR AND ALSO TO YOUR CALL CENTRE AND THE COMPLAINT STILL REMAINS UNATTENDED. MY COMPLAINT REFERENCE IS 2136927 WHICH I GOT FROM YOUR CALL CENTRE 2 MONTHS BACK. I REGRET YOU ARE SHOWING TOTAL DISRESPECT TO A CUSTOMER CALL AND PROBABLY ARE LEAST CONCERNED ABOUT ATTENDING TO CUSTOMER COMPLAINTS. TODAY AT 3.40 PM I CONTACTED YOUR CALL CENTRE AND TO MY UTTER DISMAY THE CALL WAS DELIBERATELY DISCONNECTED. PRIOR TO THAT THE SERVICE ENGINEER CLEARLY INDICATED THAT HE IS NOT IN A POSITION TO ATTEND TO THE COMPLAINT. THIS IS REALLY A SORRY STATE OF AFFAIRS AT IFB. NOW I AM PLANNING TO SEND BACK MY MACHINE BACK TO YOUR HEAD OFFICE THROUGH COURIER SO THAT YOU CAN KEEP IT IN THE ARCHIVE FOR SHOWING TO YOUR FUTURE CUSTOMERS ABOUT THE POOR QUALITY OF YOUR PRODUCTS AS WELL AS UR USELESS CUSTOMER SERVICE.

REGARDS

DEBASIS PATRI
RAIPUR
[protected]

IFB MICROWAVE — Pathetic service

Hi,
I bought a microwave oven from IFB worth Rs.13000, since I bought it there were severe problems in the oven, sometimes it does not allows me to cook or if it does my house is full of smoke as it appears that the house is on fire.When i called up the engineers they came with the reply that everything is fine and that is pretty normal that if you are cooking something the smoke is pretty normal.I have been using the microwave oven for the last 5 years of another company and it is the first time that I am getting this kind of oven which actually looks like a oven however it needs a open space so that it gets ample amount of space to spread the spoke caused by it, I have not been offered the two years warranty as well and I am sure that after November this year they would not even come to visit my place to check the oven.
I am a pretty dissatisfied customer as far as the product or the after saleas service is concerned so please help me out that what ezactly can be done.

First IFB is the Worse Brand in Microwave. IFB is the Third Grade Microwave in this world. The Tencians are Top Class Jokers . They are Docaites. If You will give a complain for sevice The technician will come to UR house will do nothing but will take the charges. All the technicians are Jokers without having tech skill. You will be cheted.

First thing you have cheted when you select to Buy a IFB product . So Your cheating get started afterward.


Be Aware to purchase any IFB Products.

Regards,

Suvendu

I have already complained through telephone, However there was no result. I am there fore again complaining.

the Machine stand performance was not satisfactory from day one. I have lodged a number of complaints with IFB call Center at Hassan, Karnataka State. I have spoken to the service mechanic. The mechanic however has shown his inability to slove the problem.How long shall I suffer. Can IFB Company give me an answer.

from
K.D.Muralidhara
Gorur Ramaswamy Iyengar Road
Near Helipad, Udayagiri, Hassan-573201
[protected]@gmail.com

Dear Sir / Madam

Please look into the following complaint, and see if you can help us out.
It has been 18 days, yet the complaint has not been rectified.

Hoping an early response

Regards
R.D.Miglani
F-178, Mansarover Garden
New Delhi - 110015



----- Forwarded Message ----
From: Rishi Miglani <[protected]@yahoo.com>
To: [protected]@ifbglobal.com
Cc: [protected]@yahoo.com; [protected]@yahoo.co.in; smita.[protected]@gmail.com
Sent: Sat, August 21, 2010 12:23:20 AM
Subject: Caution : IFB services are not World Class --- Complaint No. 4912285


Dear Sir / Madam,

I, R.D. Miglani am the owner of an IFB Fully Automatic Washing Machine - Model : Senator. Presently, we have an Annual Maintenance Contract for Two (2) years from 16.11.2009 to 15.11.2011. Kindly note that the washing machine was purchased some 10 years back and immediately after the completion ofthe warrany period, AMC's have ben continued till date.
But for late, I am sorry to inform you that despite paying a hefty amount (Aprox Rs 4700/- including taxes), we are not being offered the desired services, the company ought to provide through its so-called World class Service Network (Please refer to the following complaint)

1. On 09.08.2010, a complaint vide No. 4912285 was registered for the following :
"As soon as the machine is switched ON, the drum starts to rotate even without taking the water. For the full duration of the cycle, the drum keeps rotating continuosly with/without water and does not stop even for a minute. As a result of this, the clothes remain dirty and some of them even dry."

2. On 11.08.2010, Mr Deepak attended the complaint BUT did not rectify. As per him, the water level switch was defective and he assured us that the complaint will be rectified very soon.

3. Company's Delhi office (Ph. No.[protected]/[protected] as well as the Customer care (Ph. No. [protected]) were called upon on the following dates but to no use.
11.08.2010
17.08.2010
18.08.2010

4. Finally as a last attempt to get the problem rectified, I tried to contact Delhi Office head Mr Rajat Jain on Phone No. [protected], BUT to my shock instead of speaking to Mr jain, my call was forwarded to a Madam who said that the part is being INDENT from Company Office at OHKLA.

I hope that by now you must have got a feel of the ORDEAL that I am being subjected to by "IFB Industries".

Please note that one after the other, I have been suffering through its so-called World class Service Network. Please have a look on the below complaint sent on 26th June 2010. That time, we had to wait for 10 days to get the machine in working condition.

My question to the so-called World Renowned IFB Industries is that how long does it take for a small part to come from OKHLA to New Delhi [ Distance between the two places being just 30 Kms ]. Our machine is not working from 08.08.2010 and its been 18 days since we are washing our clothes by hand.

IF THERE IS ANY CUSTOMER SERVICES HEAD PRESENT IN INDIA WHO VALUES THE CUSTOMERS, KINDLY REPLY TO THIS E-MAIL OR CONTACT ME.

Hoping that this E-Mail Complaint may have some positive effect.
Kindly look into this matter at the earliest.

Thanking You

Regards
R.D.Miglani
F-178, Mansarover Garden


[protected][protected]Previous Message sent on 26.06.[protected][protected][protected]

From: Rishi Miglani <[protected]@yahoo.com>
To: [protected]@ifbglobal.com
Cc: [protected]@yahoo.com
Sent: Sat, June 26, 2010 11:36:08 AM
Subject: Serious Lapse of Service ; Complaint No. 4636379


Dear sir/madam,

I, R.D. Miglani am the owner of an IFB Fully Automatic Washing Machine - Model : Senator. Presently, we have an Annual Maintenance Contract for Two (2) years from 16.11.2009 to 15.11.2011. Kindly note that the washing machine was purchased some 10 years back and immediately after the completion ofthe warrany period, AMC's have ben continued till date.
But for late, I am sorry to inform you that despite paying a hefty amount (Aprox Rs 4700/- including taxes), we are not being offered the desired services, the company ought to provide through its so-called World class Service Network (Please refer to the following complaint)

I had registered a complaint regarding Water leakage from the bottom of the machine casing on 23.06.2010 for which I was given a Customer Id of 300849 (Despite repeated request I was not given a Complaint Number). The attendent for the abovesaid complaint, arrived on 25.06.2010 at 4:10 PM, entered the house and asked for the A.M.C papers. He asked for the complaint and on being told that "During running of the machine water leaks from the bottom of the machine casing", he simply replied that it is due to adding too much of detergent in the machine. He noted down the AMCno. and WITHOUT taking our signature on any paper regarding rectification of the complaint, he left at 4:20 PM.
After he left, the machine was run on 75% load with appropriate detergent and after that a De-Scaling run was carried out. To my Shock, the machine leaked in both the cases.

Today morning that is 26.06.2010, When I contacted the attendant, he said that he would come on Tuesday i.e. 29.06.2010. On requesting him to come earlier, he said that he had already attended the complaint.
Subsequently, I again called up the Complaint center and registered the complaint, thankfully this time with a Complaint no. 4636379.

Please note that since we are using the machine for more than 10 Years, we must have gained so much experience that we would know "Which and in What quantity a detergent is to be added."

My concern with the IFB Industries is that, inspite of paying a hefty amount of Rs 4700/- ( In which a person can buy a New Semi-Automatic Machine) (Having spent more than Rs 20000 /- till date on the A.M.C), the After sales services are not being delivered as promised. The ruthlessness of the staff is an "icing on the cake" and that too on being a loyal customer of IFB.

Kindly look into this matter at the earliest.

Thanking You

Regards
R.D.Miglani
F-178, Mansarover Garden

my washing machine is not working.ido not know any service centre adress.

IFB has one of the worst services. No use even if you call up their regional office also, they will not help. I am also facing similar issue; just because i was not ready to take up AMC the service engineer left the premises without repairing.