IFB Industries Complaints & Reviews

Ifb Microwave Oven — Pathetic Customer Service

I Bought IFB Microwave Oven and hardly used. suddenly it was not working and I called service center many times and they said service personnel will come today but nobody has ever turned up and nobody care about the call. I alson have IFB Washing Machine and the for installation, they took 1 week. It is very frustrating and I suggest not to buy IFB products because of their worst service.

i wish u could shove the ifb microwave in the customers service ... as i never get through to give a complain .

MY FOLLOWING COMPLAINT HAS REMAINED UNATTENDED SINCE LAST 4 MONTHS. THE IFB MICROWAVE MODEL 20SC1 IS NOT WORKING AND THERE IS NO RESPONSE FROM YOUR CUSTOMER SERVICE. I HAD MADE THE FOLLOWING COMPLAINT ON 7.5.2009 AFTER MY EARLIER CALLS REMAIN UNATTENDED. I NEED YOUR QUICK INTERVENTION.
IFB MICROWAVE OVEN MODEL-20SC1 WAS PURCHASED BY ME IN SEPTEMBER 2007 FROM BHOPAL. SUBSEQUENTLY I GOT TRANSFERED TO RAIPUR IN MAY 2008. IN SEPTEMBER 2008 I LODGED A COMPLAINT WITH YOUR CALL CENTRE AND ALSO WITH THE LOCAL IFB SERVICE CENTRE REGARDING MALFUNCTIONING OF THE OVEN. THE CALL WAS ATTENDED AFTER 0NE MONTH IN OCTOBER AND SOME MINOR REPAIR WAS MADE. THE PROBLEM WITH THE OVEN AGAIN RESURFACED IN JANUARY 2009 AND SINCE THEN I HAVE LODGED ALMOST 10 COMPLAINTS TO YOUR LOCAL SERVICE CENTRE AT RAIPUR AND ALSO TO YOUR CALL CENTRE AND THE COMPLAINT STILL REMAINS UNATTENDED. MY COMPLAINT REFERENCE IS 2136927 WHICH I GOT FROM YOUR CALL CENTRE 2 MONTHS BACK. I REGRET YOU ARE SHOWING TOTAL DISRESPECT TO A CUSTOMER CALL AND PROBABLY ARE LEAST CONCERNED ABOUT ATTENDING TO CUSTOMER COMPLAINTS. TODAY AT 3.40 PM I CONTACTED YOUR CALL CENTRE AND TO MY UTTER DISMAY THE CALL WAS DELIBERATELY DISCONNECTED. PRIOR TO THAT THE SERVICE ENGINEER CLEARLY INDICATED THAT HE IS NOT IN A POSITION TO ATTEND TO THE COMPLAINT. THIS IS REALLY A SORRY STATE OF AFFAIRS AT IFB. NOW I AM PLANNING TO SEND BACK MY MACHINE BACK TO YOUR HEAD OFFICE THROUGH COURIER SO THAT YOU CAN KEEP IT IN THE ARCHIVE FOR SHOWING TO YOUR FUTURE CUSTOMERS ABOUT THE POOR QUALITY OF YOUR PRODUCTS AS WELL AS UR USELESS CUSTOMER SERVICE.

REGARDS

DEBASIS PATRI
RAIPUR
[protected]

IFB MICROWAVE — Pathetic service

Hi,
I bought a microwave oven from IFB worth Rs.13000, since I bought it there were severe problems in the oven, sometimes it does not allows me to cook or if it does my house is full of smoke as it appears that the house is on fire.When i called up the engineers they came with the reply that everything is fine and that is pretty normal that if you are cooking something the smoke is pretty normal.I have been using the microwave oven for the last 5 years of another company and it is the first time that I am getting this kind of oven which actually looks like a oven however it needs a open space so that it gets ample amount of space to spread the spoke caused by it, I have not been offered the two years warranty as well and I am sure that after November this year they would not even come to visit my place to check the oven.
I am a pretty dissatisfied customer as far as the product or the after saleas service is concerned so please help me out that what ezactly can be done.

First IFB is the Worse Brand in Microwave. IFB is the Third Grade Microwave in this world. The Tencians are Top Class Jokers . They are Docaites. If You will give a complain for sevice The technician will come to UR house will do nothing but will take the charges. All the technicians are Jokers without having tech skill. You will be cheted.

First thing you have cheted when you select to Buy a IFB product . So Your cheating get started afterward.


Be Aware to purchase any IFB Products.

Regards,

Suvendu

I have already complained through telephone, However there was no result. I am there fore again complaining.

the Machine stand performance was not satisfactory from day one. I have lodged a number of complaints with IFB call Center at Hassan, Karnataka State. I have spoken to the service mechanic. The mechanic however has shown his inability to slove the problem.How long shall I suffer. Can IFB Company give me an answer.

from
K.D.Muralidhara
Gorur Ramaswamy Iyengar Road
Near Helipad, Udayagiri, Hassan-573201
[protected]@gmail.com

Dear Sir / Madam

Please look into the following complaint, and see if you can help us out.
It has been 18 days, yet the complaint has not been rectified.

Hoping an early response

Regards
R.D.Miglani
F-178, Mansarover Garden
New Delhi - 110015



----- Forwarded Message ----
From: Rishi Miglani <[protected]@yahoo.com>
To: [protected]@ifbglobal.com
Cc: [protected]@yahoo.com; [protected]@yahoo.co.in; smita.[protected]@gmail.com
Sent: Sat, August 21, 2010 12:23:20 AM
Subject: Caution : IFB services are not World Class --- Complaint No. 4912285


Dear Sir / Madam,

I, R.D. Miglani am the owner of an IFB Fully Automatic Washing Machine - Model : Senator. Presently, we have an Annual Maintenance Contract for Two (2) years from 16.11.2009 to 15.11.2011. Kindly note that the washing machine was purchased some 10 years back and immediately after the completion ofthe warrany period, AMC's have ben continued till date.
But for late, I am sorry to inform you that despite paying a hefty amount (Aprox Rs 4700/- including taxes), we are not being offered the desired services, the company ought to provide through its so-called World class Service Network (Please refer to the following complaint)

1. On 09.08.2010, a complaint vide No. 4912285 was registered for the following :
"As soon as the machine is switched ON, the drum starts to rotate even without taking the water. For the full duration of the cycle, the drum keeps rotating continuosly with/without water and does not stop even for a minute. As a result of this, the clothes remain dirty and some of them even dry."

2. On 11.08.2010, Mr Deepak attended the complaint BUT did not rectify. As per him, the water level switch was defective and he assured us that the complaint will be rectified very soon.

3. Company's Delhi office (Ph. No.[protected]/[protected] as well as the Customer care (Ph. No. [protected]) were called upon on the following dates but to no use.
11.08.2010
17.08.2010
18.08.2010

4. Finally as a last attempt to get the problem rectified, I tried to contact Delhi Office head Mr Rajat Jain on Phone No. [protected], BUT to my shock instead of speaking to Mr jain, my call was forwarded to a Madam who said that the part is being INDENT from Company Office at OHKLA.

I hope that by now you must have got a feel of the ORDEAL that I am being subjected to by "IFB Industries".

Please note that one after the other, I have been suffering through its so-called World class Service Network. Please have a look on the below complaint sent on 26th June 2010. That time, we had to wait for 10 days to get the machine in working condition.

My question to the so-called World Renowned IFB Industries is that how long does it take for a small part to come from OKHLA to New Delhi [ Distance between the two places being just 30 Kms ]. Our machine is not working from 08.08.2010 and its been 18 days since we are washing our clothes by hand.

IF THERE IS ANY CUSTOMER SERVICES HEAD PRESENT IN INDIA WHO VALUES THE CUSTOMERS, KINDLY REPLY TO THIS E-MAIL OR CONTACT ME.

Hoping that this E-Mail Complaint may have some positive effect.
Kindly look into this matter at the earliest.

Thanking You

Regards
R.D.Miglani
F-178, Mansarover Garden


[protected][protected]Previous Message sent on 26.06.[protected][protected][protected]

From: Rishi Miglani <[protected]@yahoo.com>
To: [protected]@ifbglobal.com
Cc: [protected]@yahoo.com
Sent: Sat, June 26, 2010 11:36:08 AM
Subject: Serious Lapse of Service ; Complaint No. 4636379


Dear sir/madam,

I, R.D. Miglani am the owner of an IFB Fully Automatic Washing Machine - Model : Senator. Presently, we have an Annual Maintenance Contract for Two (2) years from 16.11.2009 to 15.11.2011. Kindly note that the washing machine was purchased some 10 years back and immediately after the completion ofthe warrany period, AMC's have ben continued till date.
But for late, I am sorry to inform you that despite paying a hefty amount (Aprox Rs 4700/- including taxes), we are not being offered the desired services, the company ought to provide through its so-called World class Service Network (Please refer to the following complaint)

I had registered a complaint regarding Water leakage from the bottom of the machine casing on 23.06.2010 for which I was given a Customer Id of 300849 (Despite repeated request I was not given a Complaint Number). The attendent for the abovesaid complaint, arrived on 25.06.2010 at 4:10 PM, entered the house and asked for the A.M.C papers. He asked for the complaint and on being told that "During running of the machine water leaks from the bottom of the machine casing", he simply replied that it is due to adding too much of detergent in the machine. He noted down the AMCno. and WITHOUT taking our signature on any paper regarding rectification of the complaint, he left at 4:20 PM.
After he left, the machine was run on 75% load with appropriate detergent and after that a De-Scaling run was carried out. To my Shock, the machine leaked in both the cases.

Today morning that is 26.06.2010, When I contacted the attendant, he said that he would come on Tuesday i.e. 29.06.2010. On requesting him to come earlier, he said that he had already attended the complaint.
Subsequently, I again called up the Complaint center and registered the complaint, thankfully this time with a Complaint no. 4636379.

Please note that since we are using the machine for more than 10 Years, we must have gained so much experience that we would know "Which and in What quantity a detergent is to be added."

My concern with the IFB Industries is that, inspite of paying a hefty amount of Rs 4700/- ( In which a person can buy a New Semi-Automatic Machine) (Having spent more than Rs 20000 /- till date on the A.M.C), the After sales services are not being delivered as promised. The ruthlessness of the staff is an "icing on the cake" and that too on being a loyal customer of IFB.

Kindly look into this matter at the earliest.

Thanking You

Regards
R.D.Miglani
F-178, Mansarover Garden

my washing machine is not working.ido not know any service centre adress.

IFB has one of the worst services. No use even if you call up their regional office also, they will not help. I am also facing similar issue; just because i was not ready to take up AMC the service engineer left the premises without repairing.

to ifb washing machine customer name:gabriel d khristi, a-5, anand park, opp st xaviers school, mobno:[protected] we bought wm ifb senorita dx 5.5 kg washing machine sr [protected] on 29 july 2010 from afis appliances anand gujarat invoice no rl/2103. i want ur assistance . the machine has been vibrating too muh while operating.there are also some other problems i have been trying company's help line no but there is no reply i want your experts at my home as early as possible

[protected]@yahoo.com
Hello
I read your profile today and it was so good to me.u know that i am interested to be a friend first.i also believe that coming to you will be a probability of meeting that very love that has been lacking in my entire life. please i will like you to contact me direct to my e-mail address,
([protected]@yahoo.com) i dont know the posebility of remaing in forum for long time, i will give you a full introduction of my self with my pictures ok. i will be waiting for your mail to my e-mail adsdress
([protected]@yahoo.com) as you know
there is no age, race, colour n religion barrier when it comes to true love,
cares Grace.

Hi Akshay,

Is there any luck with the replacement since I have a similar problem of complaint follow ups under guarantee period.

rgds,

Sonali

IFB Washing machine 5.5 kgs — IFB Washing machine not working

Inspite of repeated complaints to M/s Classic Enterprises (Ph. no.[protected] for attending the problem which is under warranty period, noboby responds to our call. Pl. take immediate action for correcting the problem. Sr. No. 056328

IFB WASHING MACHINE — MORE PROBLEM IN MACHINE AND DIGITAL BOARD

SIR WE BOUGHT IFB WASHING MACHINE DIGITAL5.5kg ON[protected].. THE DIGITAL BOARD IN THAT MACHINE IS NOT WORKING PROPERLY AND DURING SPIN WE HEAR AN HORRIBLE SOUND WE COMPLAIN TO IFB SERVICE NEARLY THREE TO FOUR TIMES BUT THEY DINT SOLVE THE PROBLEM THEY JUST ADJUST SOME THING.. AGAIN AN AGAIN WE HAVE SAME PROBLEM.. WE ARE NOT SATIFIED WITH THIS MACHINE.. AN I NEVER SEEN SUCH POOR SERVICEIN MY LIFE.

Dear Sir,
I have purchased a frontload ELENADX WASHING machine on 3rd Aug 2010 having serial no. 105464 from AUDIO-N-VIDEO, keonjhar, orissa. my machine is with some trouble since two months. I have complained to customer service department, Bhubaneswar. They are attending to my complaint but yet not able to solve my problem. I am very much harassed with such type of service of a reputed company.

Yes, I fully agree. I had order for 2 bottles of Rinse Aid and 2 Kgs of Dishwasher Salt and it never came.

iam a customer from vizag.i am getting dishwasher salt aid, rinse aid, detergent, as soon as i give a call to the center.now a days they r only calling me and bringing evry time .iam feeling happy seeing these complaints of people.

i am shuchi gupta from Jabalpur I have been demanding for dish wash salt, detergent, and rinse aid but but the service center has failed to meet my demand the service center people do not even now how to talk with the lady they use abusive language and threatened me of sevsere consequences I request u to look in the matter

i have been using ifb dishwasher for last two years. let me tell you that the service centre at satara is very poor in responding to requirements of detergent salt and rinse aid.this is not expected of reputed company servicecentre.a responsible person is required to look in this matter and improve the service and also complaints of customers. otherwise whenever a reference is made to me by other possible customers i will not able to give positive view.