IFB Industries Complaints & Reviews

Respected Sir,
My name is Nirmal Sharma, i have a IFB washing machine model Elena which is front loaded. Sir last time when my machine was making problems i complained it and a mechanic named "Sandeep" his mobile number '[protected]'visited me and repaired it and made a Annual Maintenance / Extended Warranty contract on date 23-06-10 by paying them a sum of Rs.1876. After this contract our machine once again make us problem and he visited us again but after two days of his visit our machine again started making problems. Then we make many calls to him but he didn't come and after that we registered a complaint on their service center on date 07-07-10 at company's head office number [protected] and got my complaint number "4816208" and a id "1879479". They told us that their mechanic will visit us in two days but after waiting two days when no one came i make a call at company's Ludhiana service center and they also give us same answer. But after waiting again two days i again make a call to same service center and also make a call at Jalandhar service center and got as usual same reply and then after waiting again for two days i again called on all three numbers many times including company's head office number, Ludhiana service center and Jalandhar service center but their answer still remain same. Sir even i got a number from company's head office which is a mobile number "[protected]" and when i called him he asked me to send him his my compliant number and he will solve my problem i at once sms him my complaint number from my mobile '[protected]' but nothing happened. One thing more i want to say that when i last time make a call on company's toll-free number i was shocked on listening that my complaint was registered on date 21-07-10 which is totally shocking because i have registered my complaint on 07-07-10 then how could they change my complaint from 07-07-10 to 21-07-10. I don't know how could do that.
Sir during this period from date of complaint i have booked to the current date with a total of 25 days we are washing our clothes with hands and if we have to wash our clothes with hands then why i have contracted with them a period of 1year. So know i want my full contract money including the calls i have made to all their numbers and also the loss i have got during this period which is 1876 + 200 (my call charges which i made) + fine which court thinks is suitable to punish the company so that they couldn't do it again in future with any customer. Because now i don't want my machine to be repaired by the company.

I heard a lot good about IFB products and I purchased the above model on 5 Aug'2009 in X-CITE, MG Road, Gurgaon. Since then, the performance of the m/c has not been good and five times the drive belt had to be replaced and every time, we were assured that there won't be any issue. On 1 July'10, when the m/c was operated, it started making a lot of noise and immediately I complained to your service centre ( Mr Jagat, Customer care Manager,Gurgaon) and technicians attended and replaced many parts saying that there was a serious problem with the m/c. I'm concened now as I strongly feel that there must be some wrong with the m/c and request you to arrange to replace the m/c with a new one. I', completely frustrated with IFB.
IFB has a great track-record and I'm sure you would provide best of service to the customers like me. Look forward to a speedy to resolution to my satisfaction.

S.SREENIVAS RAO
(Customer ID - [protected])

0n 23.07.10 i called and informed the Call Center in Verna[protected], that my IFB Washing Machine, digital 7 kg is not working any more. The promised me that within 3 working days the technician will come to my house, he didnt come till today 29.07. I got a complaint no.: 4827609
I called them several times and they gave me No of IFB service center[protected] or 487. every day the promise me to send an technician.

I just want to complain about this very lousy service. What else should i do?

Friedrich Jürgens, german, living as a resident in Goa
The New City flat B7 / B8
Benaulim 403716
Goa Salcete

[protected],[protected]

I purchased IFB Digital Plus 5.5 KG washing machine through Army Canteen , Calcutta vide invoice no CTD/225/IFB dated 21 Jul 2010 .

The invoice was handed over to IFB dealer at 14 Taratola Road , Calcutta the same day and the receipt obtained from the office .

It was assured that that the machine would be handed over the same day or the next day . The matter was progresed with the person with cell no [protected] and everytime I was told that it will reach today .

To my otter dismay the machine has not yet arrived yet causing great great loss and harassment to an ex service officer .

Before the matter is taken up with the Law Enforcing Agencies , it may please be ensured that the matter be investigated and the machine delivered immediately without any further delay .

Hirak S Sen
Lt Col ( Retd )

i have amc with ur ifb service center in bathinda punjab
n i have complaint them regarding drum problem in the morning sharp at 10 a.m n they told they will come around 1 pm i said ok i also remind them at 2 pm they told we will come in 1 hr but right now i called bfore this mail they will told that we come tommorow.even the wet cloths in the machine started smel u can think.
so wht the hell service center u have registerd in cities .
plz shut these center other wise i will ruin u in consumer court.
don't play with our faith n time ok
stop this i[censored] can't provide service at right time to customers.ok

sandeep mittal
[protected] bathinda punjab

My IFB washing machine is under warranty and I am in Bangalore.In spite of the repeated request to the help line no service persons are attending the machine. I have never seen such a bad response from any company. They have filled their staff with junk people. They are really bringing bad name to the brand. The IFB officials need to look into the matter, provided that the company policy itself is not what is seen.

It is more than a month since I have asked for dishwasher detergent,salt and rinse aid.I keep wondering why I spent my hard-earned money to buy a dishwasher.A maid would have been sufficient for my needs.
Every 3-4 days I call service centre to remind them.Most of the time nobody picks up the phone and when you get them they give different numbers and ask you to try those numbers.
It is very sad that such a well known company has not bothered about customer relation.Every time an IFB personnel comes he persuades you to buy more and more goods/accessories.They frighten you saying that if you dont buy them then the machine will not last.Almost always when they bring detergent and so on, you are sure to get another product forced on you.So you not only have to keep money for the necessities you need money for the extras.
Why cant detergents,salt and rinse-aid be available in the markets?Why should a customer be forced to buy them from their service centres?
Does anyone know of other dishwasher detergents available in the market?

Dear Authorities,

I have suffered even after purchasing world class product. Within less than 2 years span, twice it showed problem twice. Third time concern has again landed, this time after complaining 5 time no engineer is ready to turn up.
I was not expecting this much from world IFB product. There is so much variation and deviation post and pre sales services.
Taking medium of your forum, just wanted to highlight the pain consumer feels, when product which was bought with so much adjustments within family.
Kindly resolve my concern.

Rashid Khan
#3671, Sector 25( Bhaskar Colony)
Chandigarh-24
Contact [protected]
Ashish.[protected]@techmahindra.com

IT IS REALLY A MATTER OF REGRET TO PURCHASE IFB WASHING MACHINE or TO SAY UNFORTUNATELY WE HAVE PURCHASED IFB Washing Machine
WHICH IS NOT WORKING
We registered a complaint on May 3rd, 2010, and since then we have been calling the service center multiple times. In May end, someone called us,( Mr. Parmar ) but never visited. Only around June 8th, someone from the service center Haldwani came and checked the machine and promised to visit again with required spares in a week. But until now, we haven't received any kind of service and the washing machine still stands non-functional. We kindly request you to look into the matter and help us get the product fixed, because for now, it seems buying a product as prestigious as IFB Product was a mistake, because your your Service center are not bothering about the complaint regarding your product IFB. Also I have seen now so many complaint on net regarding the bitter experience for purchasing the IFB washing Machines.

M/C halts IN RUNNING CONDITIN .WE HAVE TO LIFT THE DOOR AND RE CLOSE M/C STARTS . THIS HAPPENS CONTINUOSIL. ALSO WATER SELLECTION PRIGRAM DOES NOT WORK. IT TAKES FULL WATER IN ALL SELLECTION MODE. IFB SERVICE PERSON VISITED &SAIDE SOME PARTS NEED TO BE REPLASED . THIS IS ON 29 LUNE TILL TODAY NOBADY ATTENDING THIS PROBLEM CUSTOMER CARE CENTER HAD GIVEN MY COMPLAINT NO AS 4706053. THEIR VALSAD SERVICE CENTER SWIITCHING OFF THE PHONES OF MY CALLS.

I am in Jammu
I have already submitted the complaint and I m regularly trying through phone but no one is picking the phone and there is no response after the previous complaint too.
My washing machine's drum is jamed and no one is attending it. Is the condition of the company bad or what. have they stopped their manufacture. if so, then i should suggest others that not to buy this machine as no one attends later.
It is out of warenty period. It is more than one month now and no one is responding.
if sooner nothing is done. i have to take some action.

Hi,

Called up IFB call centre on 23rd June & complaint # 4684229. Till date no service person turned up.

Followup calls made, but only assurance are given. No action till today, 7th July 2010.

Truly pathetic service levels.

-Vinay Gopal

I have already submitted this complaint but there is no response till date.
I am in Jammu. In spite of the repeated request, service persons are not attending the machine, They keep on postponing the visit. The drum is not moving. They saw once and never turned up. Since one month the person who is attending the call is saying they will come the next day. I am not able to under stand the reasons for this attitude.No higher officials telephone numbers are available for the redresal. It seems that I should suggest others not to buy this machine because the service is not proper in Jammu.

I am in posession of an IFB Senator top loading washing machine and have entered into an AMC for 2 years. Though the service has been satisfactory during the initial period, off late the service has deteriorated and whenever the service personnel attends the complaint, they are more interested in selling atleast 4 packets of Descaling powder than attending to the complaint. Recently I have made a complaint regarding the belt change and they attended to the complaint within 3 days. Since the machine was making unbearing noice during washing/rinsing, I have been lodging complaints since 8.6.2010 and the standard reply from their Customer Relation Centre is " the fault would be attended within 24 hours " and till date nobody has attended the complaint.I suggest that if IFB is not able to attend to the complaint, they should be honest enough to tell the customers the same and ask the customers to explore alternate options.

Service persones not attending
My IFB washing machine is under AMC and I am in chandigarh.In spite of the repeated request to the help line, service engineer, manager no service persons are attending the machine,The manager at Chandigarh is not even attending the calls.I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal. ARUNESH AGARWAL, 513, SECTOR 11 B, CHANDIGARH-160011. Mob No. [protected] and [protected]

Sir/Madam

I had purchased Microwave Oven model 25SC2 from IFB dated on 4/3/09 and just after one month it stopped working.I later came to know that the Magatron which happens to be a important component had a defect and sadly it took complete 6 months for repair after regular reminders in the service centre during this period the product was completely out of order.Now the oven stops working as it gets heated up.and its been...

The timer of the machine has been behaving erratically, jumping suddenly.Complained to company at its customer care no. on 23 June 2010. The lady responding politely said she was unable to give the usual complaint no. as their computer was not working, but assured that our machine would b attended to within 24 hours. This was after she had verified all our particulars. Now, even after 48 hours there is no response.

I had purcahased a Washing Machine from IFB on 27/04/2008 from dealers in Dhanbad .From the date of purchase the machine is not functioning properly because the machine is defective but the Company has not taken any step to change the machine they repaired it upto the expiry of Warranty period and after the expiry of Warrany period on 27/04/2010 the machine has become permanently out of order and company is not taken any step/iniative for this defective machine.

Soma Nandi
D/13,C.C.W.O. COLONY,SARAIDHELA ,DHANBAD,828127

Sir

I am very sorry for telling that iam very much dissaoppinted with your machine .while working some times it will stops as a sudden .water flow is not correct. it is just 2year of period.when we were planning to buy one wshing machine my sister suggested me to buy Samsung because there is no complaint of machine even after 5 years.but that time i thought that ifb is the best i brought it .but now i am worrying about my decision

Hi Sir,

We have purchased IFB washing machine Model # FL SENORITA DX Serial # WTSENDXB 055612 from Vasanth & Co.,(Choolaimedu branch Chennai )Bill no # [protected] Dated on 14th April 2010 in the name of Mr. Arvindh but the material was delivered to us on 4th May 2010. Person from IFB came for demo on 2nd June 2010 and found that the machine is DOA as this machine is used in Vasanth & co as demo unit(this was accepted by Mr.Kuppuraj (Branch Manager Vasanth Co, PH # [protected]). There was no warranty card & user manual guide inside the package. We have complain regarding this in Vasanth & co and also registered complain in IFB site: permanent cust no # 2303550 and complain no # 108913. When Vasanth & co was about to change the machine on 4th June 2010 Mr.Kuppuraj (Branch Manager Vasanth Co, PH # [protected]) has received a call from local IFB service manager Mr.Thirugnanasambatham stating that this issue will be taken care by IFB and not to replace the machine. On the same day Mr. Dhanasekar([protected]) & Mr.Thirugnanasambatham([protected]) visited my home and saw the machine condition and stated that they will replace the machine within 72 hours. But still now whenever we call them daily they are requesting for one more day but we haven’t got any conculsion for this issue yet. As of now we have spoken to 3 persons in IFB Mr.Dhanasekar, Mr.Thirugnanasambatham and Mr.Siva Kumar ([protected]) but very poor response. We have paid the full payment and keeping the unit as dummy. Is this the service support you provide to the customers???? Totally we have lost the impression on IFB, because it's been almost 2 months since we registered the complaint with IFB. Requesting you to treat this as most urgent and do the needful as soon as possible. Expecting reply from you at the earliest.

Arvindh,
[protected]