IFB Industries Complaints & Reviews

My IFB washing machine shown a complaint that smoke from the drum.
I registered a complaint on 5th May 2021. It is almost one and half month, the issue is not resolved by the service center. After one month I received a message that my ticket has resolved. But it was not. I called customer support again and raised a new ticket. All details like ticket no. etc are attached. Meanwhile I called service center many times, they keep says they will send technician in two days, may be today itself etc. Giving fake promises. Now they stopped responding to my calls. Am tired of waiting this whole time because the machine is on warranty period so I can't get it service from a third-party. Please improve your after-sale services. Otherwise you will lose customers.

Hi Team,

We bought IFB dishwasher in October 2020.
Now I'm facing F7 error from last 20 days.
I opened a complaint with IFB, complaint number is [protected] on 7th June 2021.
Till now my issue was not yet resolved, I tried to reach IFB customer care many times but they are not escalating my issue.
Can I know to whom i need to reach for resolving my complaint ASAP.
It seems there is no proper escalation matrix in IFB.
How can i reach to IFB nodal officer.
Please resolve my issue ASAP.

We are facing more problems in AC, More parts are changed. For every year they are filling gas. Gas leakage problem still now not resolved.

Firoz Ahmed [protected]
This is IFB executive. He came to us and took cash and said he'll bring bill and repair part. But he has not done that since last 2 weeks.
He's now not refunding our money as well.
Already complained this on Twitter and official email. But no response.
IFB executives are fraudsters.

Purchase Date 17/06/2021

date of incident :22/06/2021

Client Number :[protected]

First visit without pre knowledge of plumber fitting 21/06/2021

Full Description of incident: After Installation Demo Complete When Engineer Left Our Premises After Machine Give ERROR Code F1 And After Some Time F5. we call to service engineer at Rajkot service centre who installed this machine told us to refer user manual after again we call to engineer that he has replied message that I have informed in our service centre office head that after installation demo machine give error F5. After we have call to seller Name Hemraj Enterprise Shop NO 9 & 10 At Sadhu Vasvani Road Rajkot.

Where Company representative Mr Ketan (Sales Person)is there and replied that we resolved issues by tomorrow but still not given solution.

in the morning Dated 23/06/2021 IFB service centre has issued ticket toward us but after hour again sms received that Dear Customer Your IFB Ticket No [protected] has been pending due to customer appointment/Re-Scheduled.all this was done from service centre side.

This Machine Actually Come From Delear Showroom from Demo Place at the time of purchase we request to provide Box pack another one but dealer told me that there no such problem is going to be happen. I think this company DOA need to understand not to be repair again and again need to replace machine.

This is regarding the power issue in washing machine( IFB TL-RCSG 6.5kg aqua).

kindly provide service for the about request by providing the proper resolution.

Thank you.
Akshatha

When clicking the power machine is not working may be the power button is not working

We have taken extended warrenty from the Udaya sai ragavendra Enterprises, Kakinada in East Godavari district, where as there is no service, inspite of many complaints made.

I have been complaining since25th of April and technicians visited after 25th May . I understood the problem of lockdown and patiently waited but still now My dish washer is not working as service centre is continuously saying today and tomorrow we will come to replace the parts . I think IFB is the worst service provider as I have also got IFB washing machine . If not done in two or three days then I will think of another option

We have frond loaded washing machine 6 yr old our machine start but after 1 minute machine did not work just make a noise

Getting pr 5 error in top load washing machine
Do it on priority

Hii
My washing machine is not working from past few days I am trying to contact IFB but I am not getting any response i need urgent service for IFB washing machine

Dear Team,
I am using washing machine of yours company (elena dx). Few days back it stopped working so i raised a ticket at your tall free number On 31st May. After raising the ticket very next day i got a call from a technician named Mr. Alpesh mihola (mob. No.[protected]. He asked me the issue and i told him that might be belt is broken. After that call for 2 days he avoided my calls n never visited my home. So again i called on toll free on 5 th June for the same. Then i got a call from another technician. That technician again avoided my calls for 2 days n after so much followups he came to my place. Then without proper checking of problems he changed the belt only and gone. He didnt gave us bill for the same (I gave him 1300 rs for belt plus 590 for service). After he left, we started machine and at very moment belt broke again. I called him for several times but he didnt responds. So again i called to tall free and they assure me that my issues would be taken care on urgent basis. They gave me another contact person Mr. Manish (mob. No. [protected]). I called Mr. Manish and he send another technician at my place. He diagnosed that the drum is faulty and he was shocked that why the previous technician o[censored]rs changed belt (as due to that only the belt broke). Then i agree for replacement of drum as well cos I was very much tired of this drama. So i called mr. Manish n told him to intervern In this matter but Mr. Manish told me that IFB stopped making parts of this model and so he cant solve my issues..

So in nut shell from 31st may to till date my washing machine is nt working and after so much followups your technical team is nt responding. Now I am tired of this Lethargic approach of technical team of yours.
IFB was good brand in my perception but this incident malign your image in my mind too.

So please help me out for the same. I want a solution For this issue.

Hoping for your quick revert.

Regards,
Rajan mehta
[protected]

Washing machine senorita DX is under AMC. After wash the water still remains in the machine and falls out after I open the door. I submitted couple of complaints but no action has been taken till date. I tried calling but unable to connect.

My IFB brand washing machine (SENORITA SX 6 KG 1000 RPM is not working since 16 Jun 2021. This machine is under Annual Maintenance Contract which is expiring on 06 Jul 2021. ICR No. [protected] dated 07 Jul 2020.
Request for rectification of defects on priority.

I have registered a complaint for my IFB washing machine.
The machine is still under warranty but the technician has charged me Rs. 3610 for spare parts and transportation charges.
When I asked for the details with him about the charges since the machine is under warranty, he mentioned that he does not have any information, instead he asked me to pay the amount ASAP as he has to visit some other customer’s place.

I have attached my Machine invoice details and bill I received from IFB technician for spare parts replacement .
Can someone please look into this

Thanks & Regards,
Akash Goel

IFB washing machine is not working as expected and unable to on it.
Also it is front load machine. Kindly request you to check and send the technician to check

We raised a complaint 4 days ago regarding a fault with our washing machine. This machine is under AMC (From May 3, 2021 to May 2, 2023).

I contacted IFB customer care before signing up for this AMC. They told IDE Enterprises is an authorised service center of IFB and asked us to proceed with the AMC.

IDE Enterprise located in No. 29, Srinivasapuram, 3rd Street, Koratur, chennai - 600080, Tamil Nadu is not responding at all. When we raised the complaint 4 days ago, a technician/service coordinator visited and said he will bring the spare part but he never showed up. We have been following up with this person for the last 4 days but he is not responding any of our calls.
Contact details -
name - kumar
Mob - [protected]
When I called IFB, they are simply saying that they will send a technician but nobody has visited till now. I got a call today from a technician named Mohan ([protected]). He said he will visit before 8PM and get the work done. We followed up with a couple of times before 8 PM and he promised he would come. At 8:10 PM, he backed out.

I am so fed up and I am not even sure how to take legal action against these irresponsible service persons. Atleast they should refund my AMC amount of rupees 10, 500. Why should I pay and suffer?
Please take immediate action.

Either this issue should be resolved and in future this should not repeat or they must refund the amount I paid.

Kindly help.

It's almost 20 days since i ordered the products from IFB website still I haven't recieved my order and no update yet. when i call their customers support they said their back end team will contact me within 2 hours but never.calls, also no response given to my mails also
Order ID - [protected]

Please send a service person to our address, from past 2 months our washing machine is not working and I have raised a ticket one month before but till now service person not reached to our address. It's a very serious issue as it is under warranty but the service person not reached to us.