IFB Industries Complaints & Reviews

I purchased an IFB Washing Machine (Details as per Bill - IFB WM EVA AQUA SX LDT 6.0 KG #40964) on 03rd September 2016. The Sr. No of the machine is 012769.

In May 2020, I requested for Service of the machine due to machine faults. The Service personnel informed that there was a complaint with the Drum and the same was replaced. My spouse produced the purchase bill to the service personnel to check whether the machine is covered under the warranty period, for which the employee informed that the warranty had expired. We made a payment of Rs 5800/- towards the replacement of Drum and related parts along with the service charge, for which bill was obtained.


On the next day, when I checked with the showroom from which I had purchased the machine, I came to know that the machine was under warranty and no payment had to be given for the service and parts. The showroom executive informed me that they will coordinate with IFB and get the amount reimbursed to me. During follow up calls, the showroom executive informed me that the delay was caused due to the outbreak of Corona and will get settled soon.

Recently when I called up the showroom to check the status, I got the information that the showroom executive has moved out and I’m not having the contact details of the IFB officials, with whom they were coordinating with.


Request you to kindly look into the matter and do the needful at the earliest.

I have purchased an IFB 1.5 ton AC on Flipkart which has been delivered.

I got a call from your technician who supposes to install the product today but he informed me that they don't serve at the PIN Code (754205, Jajpur district) and that is why he won't do the installation and he will transfer the installation request to another service center (Cuttack district) and they will check and reply.

I don't understand why he didn't do the installation !!! And if the request was supposed to go to another service center (Cuttack) then why did it go to the Jajpur district service center at the first palace !!

SR Number: [protected]

I talk to your customer service over the call and they are of no help. They disconnected the call multiple times when they were not able to answer my queries.
Highly disappointed with the customer support and service from IFB Team.

Expecting a prompt response from your end.

I have raised an issue with the IFB Service Center in Hyderabad in the month of Dec-2020. Please find details below:

TAJ ASSOCIATES
(Authorized IFB Customer Care Center)
Plot no 39, Radhe Nagar Colony, Near JRC Convention, Hyderabad - 500008
Ph: [protected], [protected], Email: tajassociates.[protected]@gmail.com

The issue is not resolved. After that, I have raised a complaint with IFB Global with email ID: [protected]@ifbglobal.com.

The complaint number with IFB Global is [protected].

Still, the complaint is not resolved and I am not getting a proper response as well from the support.
I am expecting company to repair or refund the complete amount including the damage that technician has done.

Washing machine was not working. AMC valid till 2022. We made a complaint ticket no ref [protected] on 18th July. Technician from Newtech visited changed the filer to double filter, door lock and electronic board after 1 week claiming that spare was not available. Charged us ₹4210. It was working few hours but again the same problem, machine not working and they closed the ticket with out our feedback and techician advised to call him directly and not to call customer center. Technician visited again and confirmed that again the electronic board was not working. We have raised another ticket to follow up this ref no [protected]. Today is 1st August till now it's not fixed. It's a shame we received very poor and worst service by IFB.
L Sambanthan
[protected]

We had very bad/worst experience with IFB service, we had issue with our washing machine, we are getting shock from machine so we have raised a 2 complaint at June and July complaint 1 is #[protected] dated 11/06/2021 and complaint 2 #[protected] Dated : 30/07/2012. Next day technician turned up and examined the machine and said machine ok, If it continues like this and someone gets a shock, then who will take guarrenty please look into this matter higher service personnel and solve them. We are very much disappointed and facing problem w.r.t Service. If anybody from IFB tracking this complaint, can you call me ASAP #Mohammad shahrukh#

I bought an IFB clothes dryer last week. The installation person just dumped the dryer on top of the washing machine inspite of requesting to wall mount it.
Secondly the clothes are still quite wet inspite of running it for 120 to 180 minutes. And clearing the lint each time.
Looks like an issue with installation.
Should it be installed upside down ?
When I raise a complaint with the service Center here at RRNagar Bangalore, the technician came but was completely clueless and he left without providing any solution. Instead he asked me to leave the doors of my washing machine and dryer open after washing so that it could dry up fully !!
Very disappointed with this poor quality of installation and service for a brand new dryer.

It's taking more time for washing cloths

Very pathatic service for dishwasher in Himachal Pradesh Area. The Dishwasher is 3 years old and is presently encountering F-5 Error.
The history goes like this:-

I purchased IFB dishwasher Neptune BI model in Jun.2017.

I raised a complaint for servicing vide tkt. no. [protected] and was resolved after 2 months. The Electronic card and Display was replaced.

After replacement of the above spares the machine is not working perfectly and the under mentioned defects existed even thereafter:-

1. Machine was not taking salt which badly affects the wash quality. (Resolved after second complaint )
2. Buzzer is still not working (It appears to me that the card was not replaced by correct one.) When issue brought to the notice of the person visted did not paid any attenion to it.

3. Now the error F5 is still existing.

I wrote to customer service on 03 May, 2021 and the new tkt [protected] attended and two parts magnetic valve and Salt chamber were replaced but no attention was given to my request regarding F5 Error.

My Add.
Shamsher Singh
106 HBC, Bindraban
Palampur (HP) 176061
Mob. [protected]

I raise a complaint about my product spin issue in the warranty period, technicians & franchise not responding properly in Bangalore

My washing is not working in a proper condo it’s becoming late in washing.. please resolve the issue asap

Dear Team,

I have raised the complaint in IFB on 7th July 2021, for regular service (as more than 1 year not done).

For this case Technical Engineer from Shree Sai Service visited the same day, and he asked if there were any other issues, so we said there is some noise coming. So for that issue he opened the machine to check & said there is one part that needs to be replaced, so replaced the part on both sides ( charged Rs. 5, 555 with a visiting fee) & I paid the charges.

Also he said that part life is 5-6 years & part coming with MFG date. He showcased the Defective part MFG date & date year was 2018-19.
I asked how it gets faulty in 2 years, If the part life is 5--6 years & on this he said some time the date is mismatched / type the wrong date year by the company itself.

The new part date year showed as 2021, Is this original part of IFB?

After 2-3 days again the same noise was coming, so again I called IFB service ( 17th July 2021) center for "issues not resolved". The operator said we will send the engineer again to check the issues.

Yesterday (20th July 2021 2.15pm) the same Technical Engineer again visited, opened the door, ran the drum manually & said "The drum is faulty you need to replace the drum now" the company shared the quotation with you. It's all in only 2 minutes. It means that part is not required to be changed.

1. Three is no proper information shared.
2. Visiting report not shared.
3. Companies share the quotation but which company IFB or Shree Sai Service ?
4. How do they share the quotation over the email / call ?
5. What about the part that changed 5 days back ?
6. Both the time Engineer comes in formal wear, ID card not showcase. The IFB operator said Engineer comes in Uniform with an ID card.

IFB team, request you to i want a call from your Sr. Person regarding this issue & resolve ASAP.

I think Shree Sai Service company engineer is not capable of resolving these issues.

Ticket Number : [protected]

I own a microwave S/N :[protected]. It got 3 years warranty. WHen it stopped working, I called service guy. He came and took 350/- as service charge. They told that one part is not working which is under warranty and they will give that for free. Side by side, one extra part will needed which cost around 300. But the day the guy came, he demanded more 600/-. My question is why IFB offer warranty if they take money by making customer fool. It is highly recommended not to buy any kind of IFB products to avoid this kind of service issue and harassment after purchase.

My elderly parents (father bedridden cancer patient) living alone in India have problems with the IFB washing machine. My mother has called IFB customer care(given in the bill and customer care numbers published on IFB website) numerous times and after one or two rings the call is disconnected. I have called manytimes and have had the same experience. I have tried to call IFB corporate office where the call is also disconnected. I have also emailed IFB customer care but have not received any reply.
The use of a washing machine is essential for two elderly sick people without much physical mobility. Please help and/or advise. Please note that this issue is time sensitive.

Hi I have IFB senorita DX 5.5 kg. It's a 10 year old machine. Booked complaint with IFB and my machine was under AMC. Technician visited from Amman service agency Chennai Ashok nagar. He told us the outer body is rusted so need to change it and it would cost around Rs.4500. We said ok and he brought it 2 days later while changing the unit he said door gasket needs to be changed and it costs around Rs.2500. He did the job and totally collected Rs. 7950 from me for 10 years old machine. If i was informed earlier i would have gone for a new machine why should I spend so much on this machine. I am very much disappointed with cosy he charged for spares especially door gasket. Please look into it and solve it as soon as possible

We have annual AMC we have registered complaint on 25th June 2021 however we didn't receive any communication, after that on 9th July we registered complaint again, and on 12th July 2021 again after that IF B technician visited on same day and told us that he had checked and repaired the machine, very next day we found problem with machine. Again we had tried many times to register compliant we got answer that query is already registered. online when we saw it was shown that query is resolved. complaint was filed again and it is not resolved . we have lost period of AMC from 25th June 2021 onwards whether same will be extended by company as delay and poor services was given to us inspite of of having AMC. We had to wash cloths by hand as we had only one washing machine. any compensation we will receive for the same?

All thanks to your poor services, I have registered the complaint since 10 days, till today nobody turned up. Whenver i contact the authorised local service care of ifb, this people have mastered in fooling people and careless in providing services. This kind of negligence is utter nonsense and intolerable.

[protected], this the ticket number i received.

Hi Team,
We purchased washing machine 2 months ago. After that we registered for installation request.After some time IFB support people called me and said it will take more than 15 days to complete installation due to lockdown. We said ok for that as we also need to understand their safety as well. After some days machine stopped washing the clothes. so I registered complaint and technician came and said motor protector was broken...

Technician dishonest.
Asked me to take AMC before getting the parts changed. He asked for half the price for one part that is shockers and full price for spring and that too after I would hv opted for AMC. He said he wl put new spring and then I wd hv to wait for 45 days for AMC to take effect. He said he wd manage the guy who wd visit for inspection after AMC. He said spring was priced Rs.1250 and shockers Rs. 3450/-MRPs. How dare he try to befool us?
When I called him a cheat and dishonest person, he increased his service charge from Rs. 590/- to Rs. 850/- plus Rs.3450 for shockers and Rs. 1200/- for spring.

The technician found fault with shockers and spring. First he demanded Rs. 3450 for shockers and Rs.1250 for a spring. Then he suggested me to save money by getting AMC done and paying half price for shockers and full price for spring. He said he would replace the spring and that after that I would have to wait for 45 days to get the shockers replaced under AMC. I immediately pointed his dishonesty and said that he was neither acting in the interest of the customer nor the company. He was trying to extort money from me.
Wrong advice by him.

A 2010 model sparingly used is not working after 100 washes. Service personnel figured out that Circulation pump/motor needs to be replaced to make it work but spares are not available. This is not acceptable from a company like IFB which sells dishwashers for INR 40, 000 Plus. Only option given is to buy a new one with a 20% discount.