IFB Industries Complaints & Reviews

We raised a complaint 4 days ago regarding a fault with our washing machine. This machine is under AMC (From May 3, 2021 to May 2, 2023).

I contacted IFB customer care before signing up for this AMC. They told IDE Enterprises is an authorised service center of IFB and asked us to proceed with the AMC.

IDE Enterprise located in No. 29, Srinivasapuram, 3rd Street, Koratur, chennai - 600080, Tamil Nadu is not responding at all. When we raised the complaint 4 days ago, a technician/service coordinator visited and said he will bring the spare part but he never showed up. We have been following up with this person for the last 4 days but he is not responding any of our calls.
Contact details -
name - kumar
Mob - [protected]
When I called IFB, they are simply saying that they will send a technician but nobody has visited till now. I got a call today from a technician named Mohan ([protected]). He said he will visit before 8PM and get the work done. We followed up with a couple of times before 8 PM and he promised he would come. At 8:10 PM, he backed out.

I am so fed up and I am not even sure how to take legal action against these irresponsible service persons. Atleast they should refund my AMC amount of rupees 10, 500. Why should I pay and suffer?
Please take immediate action.

Either this issue should be resolved and in future this should not repeat or they must refund the amount I paid.

Kindly help.

It's almost 20 days since i ordered the products from IFB website still I haven't recieved my order and no update yet. when i call their customers support they said their back end team will contact me within 2 hours but never.calls, also no response given to my mails also
Order ID - [protected]

Please send a service person to our address, from past 2 months our washing machine is not working and I have raised a ticket one month before but till now service person not reached to our address. It's a very serious issue as it is under warranty but the service person not reached to us.

New IFB Dryer delivered 5 days back thru Amazon but no one come to do installation. I have tried all yout number and no one is picking up and on Kolkata number people hang up the phone.

We brought a washing machine in the date of 10/07/2017.From that year we are not any servises, So we want total washing machine full servising, and for this machine IFB industries gave a 4years warranty .so please servise my IFB washing machine.

SERIAL NO ;[protected]
MODAL ;SENATOR AQUA SX

M.BALASWAMY. CELL NO;[protected]

I want to give a service request as my split ac outdoor blower is not working. I am trying to contact with you from last 3 days bt no response. Even your employes and executive are not rplying. Please sort this out.

Hello
I am Dinesh kumar my registered mobile number is [protected]..i purchased washing machine on the date[protected] and i got a complaint regarding your product so I raised a ticket by contacting your customer support on the date[protected] and that ticket was canceled by your ifb franchise with out contacting or intimateing me and again i raised ticket on[protected] and again that ticket was canceled by franchise with out contacting or intimateing me and again i raised ticket on[protected] and again that ticket was canceled by franchise with out contacting or intimateing me and again i raised complaint on[protected] but till now i did get any response and resolution form your side I tried to reach you every day but there is no resolution for my complaint make sure to resolve my complaint as soon as possible.. unsatisfied with your service.

Dear sir
Greeting for the day
The complain against ifb front load washing machine is the water heater is not working during selected hot mode in the machine
I request you, please resolve the problem as soon as possible
Modal no. Diva aqua SX 6kg Front load

The complain against ifb front load washing machine is the water heater is not working during selected hot mode in the machine
I request you, please resolve the problem as soon as possible
Modal no. Diva aqua SX 6kg Front load

One of tbe technician visited on monday and he told that it wall and some board problem inside the machine he has taken 8k and visited today once he done everything spinner is not working before spinner used to work after technician visit machine is not working. Either refund my money or get it repaired.

My location is shamshabad.

I placed an order at IFB website on 29th May 2021 and received a mail confirmation from IFB.

It has been 19 days since then, but there is no update on the order.

Neither I have received the Product, nor the tracking number, nor any kind of communication!!

I called on IFB customer care number[protected], and they even could not find any details from the order number provided in the IFB’s order confirmation mail! It’s shocking!!

This is extremely disappointing. I never expected such a thing from brand like IFB!

This experience has discouraged me to use IFB products in future, as well as I am inclined to share my experience on social sites, to save other from getting into such a bitter situation with IFB.

I have one IFB washing machine and in AMC from beginning. it is almost many years. Senator 6 KG later they asked for continuing AMC. Now power is tripping, while running washing machine. We gave complaint and it was lock down and got delayed. They came and mentioned that the drum is rusted and needs to replace. After some weeks they told drum is not available for that model and either they will give back AMC amount or go for exchange offer. This issue created huge tension during this health situations and impacted health of other members. also rightnow dont have money for any new one.

Few questions :

1. Why they asked for AMC if parts are not available.
2. We are taking AMC considering any undue incidents. Now we are not using washing machine almost two months. (where frequent washing required due to health conditions)
3. We are in AMC for long time, why they did not identify this issue and take next steps earlier.

This is question of integrity and reliability. Even going for exchange may not reliable with this company. Need suggestion on this or replace full set .

My customer id is 13483301, i have paid rs.8000/- towards amc charges with m/s ifb limited for my washing machine model senorita which is valid thru Aug - 2021.
I registered a complaint # [protected] with customer care, regarding machine start button not function. A technician has come and checked the power board of the machine, the wire is cut on one part of power board. He told me that the power board need to be replaced but which is not covered under amc due to rat bite and asked me to pay rs.6000/- for replacing the new pc board.
Under AMC terms and conditions it is not mentioned abt rat bite at all.
I would request ifb, if they have any sense of shame left in them to refund my amc amount of rs.6012/- immediately.

I have purchase ifb washing machine model no. Executive plus VX/SX ID 8.5 KG 1400 RPM, through Amazon. Now its display is not working properly.

I v.narendra varma located in Srikakulam, ap, india request you to kindly note that my washing machineis facing problems which are not being resolved, I have been issued many tickets but none of them have been pursued.recently from past 2months I complained of huge noise in washing machine wich was also not addressed properly .

Iam under amcpolicy for past five years but iam not being given proper service and maintenance
My reg no is [protected]
Inspite of my constant complaints all my tickets are being closed as resolved but the real problem is not addressed at all
These r some of my ticket nos for ur reference
1. April 7 2021, [protected]
2.may 8:2021 [protected]
3may 24 2021 [protected]
4 June 14 2021 [protected]
None of the problems had been addressed completely the service technician is coming but our complaint is not resolved finally they said there was a drum problem and would be resolved in 20 days but none of them attended till date

I hope atleast the following mail elevates the next level of management
Thanku
Yours sincerely
V.narendra varma
I hope I will get a positive reply soon

[protected] Forwarded message[protected]
From: Sravan Varma
Date: Mon, 14 Jun 2021, 16:16
Subject: Unresolved ticket numbers
To:

I v.narendra varma located in Srikakulam, ap, india request you to kindly note that my washing machineis facing problems which are not being resolved, I have been issued many tickets but none of them have been pursued.recently from past 2months I complained of huge noise in washing machine wich was also not addressed properly .

Iam under amcpolicy for past five years but iam not being given proper service and maintenance
My reg no is [protected]
Inspite of my constant complaints all my tickets are being closed as resolved but the real problem is not addressed at all
These r some of my ticket nos for ur reference
1. April 7 2021, [protected]
2.may 8:2021 [protected]
3may 24 2021 [protected]
4 June 14 2021 [protected]
None of the problems had been addressed completely the service technician is coming but our complaint is not resolved finally they said there was a drum problem and would be resolved in 20 days but none of them attended till date

I hope atleast the following mail elevates the next level of management
Thanku
Yours sincerely
V.narendra varma
I hope I will get a positive reply soon

I bought a IFB 6kg washing machine on 25/05/2019 and it has been non- functional for the past 15 days. A technician visited and explained that the PCB needs to be replaced and is charging me Rs 6500.00. I understand that the issue is due to voltage fluctuation but the website specified that no stabilizer is needed for the washing machine.

I have raised a complaint but did not get proper response and they are saying I need to pay it. The washing machine it self does not cost Rs. 20000.00.

Regards,
Harish

Iam S.Ramanjaneyulu a product holder of IFB washing machine.Recently I got complaint in my machine I filed a complaint in IFB service center Chirala..It happened nearly 1.5month above still I haven't received any proper feedback/service from them..iam very disappointed about the service of this company.Even they are not responding for phone calls properly please take necessary action towards it.

Sir, this is P. Bharath Kumar from Nellore, Andhra Pradesh.
I purchased ifb senator wss steam 8 kg washing machine ticket no.[protected].
The technician named Dhanush from M/s. Veera Venkata Hanuman Agencies Ongole offered washing machine stand but
I rejected to purchase . Then he argued and showed his aggressiveness and anger infront of my family. I tried to convince him but his behaviour is very rude to us. I forcefully purchased washing machine stand because of his behaviour. I felt very bad infront of our neighbours because of his rude behaviour.

So I kindly request to look in the issue and take necessary action regarding this . If you need I will share photos also. I'm sharing yours technician contact number for your's reference.

Dhanush ( Technician)- [protected]

When switch on the machine Current passed on outside 8 kg front load machine.. Technicians side will inform.. but no response..

I have an issue with my washing machine where the engineer said the parts have to be replaced which would take around weeks time.
When called the customer card they said it will take 10 to 12 days & gave me service center no which was incorrect contact no.
None of the people working in IFB has correct information & I have to run pole to the pillar is tracking & tracing the contact details to get things done.
Can I get a solution here by when the issue will be resolved & someone who can co-ordinate with & get the things done on priority?