IFB Industries Complaints & Reviews

Have raised ticket to visit engineer to repair washing machine.
The person who visited was very arrogant and greedy so I requested for some other engineer.
I got assurance from customer care team that senior technician will visit but no one has visited yet also did not get call from anyone even after escalating complain.
From last 6 days calling customer support and they are saying have escalate issue.
It has been 10 days but issue is not resolved yet and I have paid 590 service charge as well.
Really mentally Harrahed with such service

I was forced to buy amc by vel enterprises, peelamedu, coimbatore.. I registered a complaint in april.. he came and seen and did something..That time itself my service not fully done.. I asked him.. he tld it ll be k in few minutes.. bt same complaints persist.. again I called him.. he is not answering properly.. I asked him immediately on the washing machine all my detergent comes out with water through outlet.. he told it's normal only.. I am seeing my washing machine from the day of purchase.. it wont come like that.. also machine doesn't take detergent.. its spinning without detergent.. washing only with water .. my detergent gets wasted.. whether it s normal?? While taking before amc and after amc totally the person gets changed.. for my registered APRIL service nothing done by him.. again I registered a complaint.. I want proper solution.. my amc amt 4500 gets wasted and also my detergent.. I want a resolution immediately..or I ll lodge a complaint

Showing p5 error on the display cannot start the washing machine

Hi sir
I am sorry to inform u about poor service of ifb centre in Patti area .so many requests are made time to time but ignored.so much carelessness.l am facing first time this type of careless behaviour .disgusting .Hope u will do the needful .thanks

Plz send your service man imidiatly and solve this problem

Washing machine Take too much time to wash and dry clothes.

Last Thursday(13th, May, 2021) we have customer care and registered complaint number -[protected].
Our Product under Warranty and Service techincian visited our Home and agreed to replace motor on Monday.When we called Service ifbcentre/Bhavanipuram and informed us Techinician will replace part on Wednesday at my Home.
Again we have called on Wednesday ..Manager-Srinivas(Service point) informed us that ours is first Call once Technician comes will send it.It was failed to send on wednesday.
Again we have called today and demanding Money to send techinician or send washing machine to his service centre.(From our place Service centre almost 30 kms).
Our model no-TL-SDW 7.0 AQUA..
We can say this kind service from them we never expect and behaving with ver rude way stating that they don, t want to resolve the issues.
Kindly help us to resolve as we have handy w/out washing machine, which is regularly usage on daily needs.

I am ashok, my Mobile number is:[protected], I am complient the jan 19th 2021 all most all 5 months completed, but your persons no response, my location is boduppal, srinivas manager no response, ravi& rajkumar employees no response, washing machine all ready warranty, my problem is not clear, complent is closed.
Complient number:
[protected].
[protected]

My top load washing machine is not rinsing properly.

F B WASHING EVA AQUA SXLDT (6 Kg) Dt. 8 July 2018 is defective from last 10 days. Nobody made a complaint on Customer care no. Pl provide the service for defective washing machine.

My washing machine shows up the *DP Er* error in spite of doing the basic troubleshooting instructed in the manual... Can I get a technician to look into the matter on urgency...

Model of my washing machine is below:-
Senorita VX 6Kg 800RPM

Machine runs well untill last 20 mins left, where the DpEr occurs, drain pump keeps running even after draining the water out.
And finally stops showing the DpEr on screen.
Also the machine keeps taking in water. Even after drain started

Many time call.but response is zero.very bad service provide by ifb

My dish washer is out of order since 7 days. I lodged a complain with the call centre immediately. They deputed one technician who promised me to get it corrected by 2 days .But till date there is no information from him. May i request you to please look in it and send at the earliest, keeping in view of yr ccompany's good reputation.
Yours sincerely
Priti Gupta
[protected]

Pcb change 2 mouth ago but it wash not working how this part company has made ...??? ...pure care services very chater and fool to everyone... service pointe con ..no [protected] contact person name manish bhai... Very disappointed...with this company...😭😭😭😭

Hi,

I am Rovin Charles. I want to complaint about IFB Point, Vellore Saidapet. I have never seen such a bad service in my life. No proper response, no value to the money. I called them to repair my oven. They asked to Pay Rs. 2000. This was 60 days before and we are still waiting for service men and calling him once or twice in a week. Every time he says he will send his person and that person never came. He is not even refunding the amount. If you want to check you can call him and check with this no. [protected].

I want this issue to be sorted and I want my Rs. 2000 back to be paid. IFB has to take responsible.

This is with reference to the IFB 5.5 kg Dryer (Turbo Dry) that we purchased in October 2020. On April 9 2021, we had raised a complaint to IFB Customer Care about the dryer not heating.

The technician checked and said that the thermostat was gone and had to be replaced. He said that he will bring the replacement thermostat on Monday Oct 12 2021.

There was absolute silence after that from IFB's local service office here. They did not pick our calls. I managed to get them on a conference call with IFB Customer Service Rep later that week. They said that the parts have not arrived and claimed that lockdown was a reason. The interesting thing is that Pondicherry was NOT under a complete lockdown and we have been getting our orders from Amazon, Flipkart and other courier services. Nor could the local office give us as a reason on why they failed to update us about the delay.

After more silence from their end and repeated calls from us to IFB CS number, they finally sent a technician this week. He checked and said that the thermostat was okay but the heating element was not working. He said that the part has to be ordered and will arrive in a few days.

We then had to do the followup with the local service center a couple of times, and were told that they were waiting still for the part. He then came with the part on May 4 2021, and said that they have got the wrong thermostat. He said that their office was a distance away and they would come the next day to fix it. Then there was absolute silence FROM BOTH THE LOCAL SERVCIE CENTER AND IFB CUSTOMER SERVICE OFFICE .

Here are our grievances.

1. This is not the first occurrence. We have owned IFB dryer since 2007. We never had a problem with the Chennai center. We have consistently faced problems with the Pondicherry local office - responsiveness of technician, availability of spare parts, and updating us on the status of our complaints. The number of times we required the head office to intervene with the local office to even get a response is staggering.

2. This is a brand new dryer! This cannot happen with a brand new dryer, nor is this response expected as it is within the warranty period.

3. While we realize that Covid has caused disruptions in the supply chain, it is not bad as it is made out to be. We are not gullible. Besides it is not that this pattern happened only now. This has been the pattern by the Pondicherry service center always. Covid cannot be used as an excuse.

We really like IFB products, which is the reason we keep purchasing IFB products all the time. But the absence of accountability by the local service center casts a shadow on the reputation that IFB has built amongst its loyal customers.

HERE IS MY DEMAND. I NEED MY MACHINE FIXED IMMEDIATELY. Waiting for a month to get a new dryer fixed is ridiculous. OR I NEED AN IMMEDIATE REPLACEMENT OF MY DRYER.

PLEASE TAKE THIS SERIOUSLY.

I have purchased IFB Washing machine in oct 2018..the model name is TL RDSS 6.5kg Aqua with a warranty of four years...on 1st Aril 2021 given a complaint of about drum issues while using jeans option...service assistant came and checked and informed that there is a problem with suspension and it will be replaced under warranty and for cleaning the drum purpose it will charge about 850Rs for cleaning powder...i accepted he asked for 2 days time for the spare part.
After a week on 9th apr service executive came for replacing suspension after checking the machine he told that machine outer body is full of rust need to replace it and it wont comes under warranty and it will charge of about 4500Rsr i would agree this if the products rusts after several years, Seems to be a substandard product, but within 2 years is very upsetting. i also shown the executive that the washing machine was kept in a bedroom and not in bathroom..I took every precaution and purchased the IFB trolley with wheels to safe the body from rust and damage.
after lot of complaints and lot of phone calls technicians came but all are helpless and no proper followup from there side..i am not ready to pay for this outer body...i want a proper response and solution for this.

Thank you
Sasirekha Yuvaraj
[protected]
[protected]

I hve taken amc of my IFB washing machine in January 2021.
The washing machine was giving problem l complaint it to the company .The technician came a spring is to be changed and will change it tomorrow for sure.lts been more thn a week now n l keep calling him every day n he keeps giving me same lame excuses every day.Today l was told by d company since ur machine is in AMC so u are our last PRIORITY.
THS IS IFB.
IFB NEVER AGAIN.
Wen l told thm give me ur full name the girl changed her name immediately from DIVYA to IRSHPRAVEEN.
Ths is wat training is been given to employees of IFB.
And my washing machine in AMC still remains unrepaired.

We have shifted house recently, the IFB Washing machine DIVA AQUA VX 6KG 800RPM is not functioning. We want Technician please.My mobile No.[protected]