IFB Industries Complaints & Reviews

Technician dishonest.
Asked me to take AMC before getting the parts changed. He asked for half the price for one part that is shockers and full price for spring and that too after I would hv opted for AMC. He said he wl put new spring and then I wd hv to wait for 45 days for AMC to take effect. He said he wd manage the guy who wd visit for inspection after AMC. He said spring was priced Rs.1250 and shockers Rs. 3450/-MRPs. How dare he try to befool us?
When I called him a cheat and dishonest person, he increased his service charge from Rs. 590/- to Rs. 850/- plus Rs.3450 for shockers and Rs. 1200/- for spring.

The technician found fault with shockers and spring. First he demanded Rs. 3450 for shockers and Rs.1250 for a spring. Then he suggested me to save money by getting AMC done and paying half price for shockers and full price for spring. He said he would replace the spring and that after that I would have to wait for 45 days to get the shockers replaced under AMC. I immediately pointed his dishonesty and said that he was neither acting in the interest of the customer nor the company. He was trying to extort money from me.
Wrong advice by him.

A 2010 model sparingly used is not working after 100 washes. Service personnel figured out that Circulation pump/motor needs to be replaced to make it work but spares are not available. This is not acceptable from a company like IFB which sells dishwashers for INR 40, 000 Plus. Only option given is to buy a new one with a 20% discount.

The issue that I have experienced was: Such a worst experience with IFB. I have logged a compliant on 13th June 2021 for IFB washing machine and they said they have change the Failure motherboard which covers under AMC. All my tickets are getting closed and no response either from customer care and such a rude and unethical response zonal manager end.
No point in contact or call backs form either, after multiple follow ups from our end. Never expected it from IFB of this kind of service. No proper process of ticketing or escalation process.

All these below tickets are waste of my time.
[protected]
[protected]
[protected]

Washing Machine 7 KG Elite -Aqua SX Sr No[protected]mentioned details Washing machine was purchased on 26th July 2018 having warranty period till 22nd July 2022 .
The machine had breakdown today . The technician who visited & replaced inlet valve + PCB Repair reset made us to pay huge amount of Rs 7736 .
This product has inbuilt warranty of 4 Years . in spite of showing the warranty card, the technician has exorbitantly charged for IFB own product failure and also charged for software update .
we are not satisfied with the charging in spite of having 4 years warranty .
Hence we request to look into product inherent failure and refund the Exorbitant charges

My Ticket number is [protected]. I had raised a complaint stating that the machine is stopping in between and showing "dP Er" message on display panel. Your executive came and inspected and told that the person from IFB who changed my drum had done some connections in a wrong way and hence one part has damaged. It needs to be changed. After two days he brought the part and changed it and after testing he left. One hour after he left the same...

Person visited at our home for washing machine demo installation was unmanned unprofessional
No manner to talk to customer
Don't know how to provide customers demo
When said you don't know demo the person said cal at customer care and ask for another person to visit for demo and installation

Inlet water block

Dear Sir/Ma'am,

I am Manikandan and a resident of Chennai, Tamil Nadu. I own
Elina Aqua SX 6 kg washing machine of IFB.

I would like to report an incident of mis-selling and cheating of one
of your authorized franchises (for services). We connected with IFB
toll free number for some repair services for my washing machine and
people from IDE Enterprises turned up.

They inspected the washing machine and said, water sensor, machine
front door and suspension have to be changed. They indicated that,
suspension would cost Rs 2, 500/- and water sensor would cost Rs
1, 500/-. In total, the repair charges would come around Rs. 8, 500/- .
They suggested to take AMC package costing Rs 10, 800/- instead of
repairing each part separately as it covers the cost of machine parts
for 2 years and we agreed.

Since, we were suspicious of higher charges quoted by IDE Enterprises,
we checked the prices of water sensor, suspension etc. online. In
addition, we spoke to our known technicians. Later, we found the
following:

1) Market rate of Water sensor is Rs 500-600. However, the
technicians from IDE Enterprises had quoted Rs 1, 500

2) Market rate of Suspension is Rs 1500. However, the technicians from
IDE Enterprises had quoted Rs 2, 500.

3) AMC charges collected by IDE Enterprises is Rs 10, 800. This is way
too higher than the AMC charges shown in IFB website (~ Rs 5000).

4) The bill given by IDE Enterprises didn’t give any breakup for
repair services (attached)

From the above, it is amply clear that IDE Enterprises intentionally
inflated the prices of spare parts to make me buy the AMC package.
Also, IDE Enterprises collected double the AMC charges quoted on IFB
website.

This tantamounts to mis-selling and cheating . We bought the IFB
product considering your quality of product and service. If such
mis-selling and cheating happen, how will I buy a IFB product in
future? I have lost confidence in IFB product and services. I deeply
regret buying your product. I never expected such a bad experience
from IFB.

Request to look into the issue and refund the excess charges collected
from me. I don’t want AMC. Pls charge for the spares and services
correctly and bill me. If the issue is not rectified, I promise that I
will not buy any IFB product in future and will not recommend IFB to
any of my known friends & relatives circles.

Thanks.

Hi,

I have been using ifb washing machine top load for about 5 months and since the starting i am getting ach1 error repeatedly.. Every time i have to come and restart the machine and it stops again Request you look into this problem and provide me permanent solution.

your team here in Hyderabad is recommending me to use Voltage stabilizer, well i have everything samsung at my home this is first product which is causing problem with voltage kindly fix it or kindly take the product and refund us.

Hello team,

I would like to highlight the issue regarding my washing machine which is currently in warranty period.
The machine is non operative since last 4 weeks.
We filed complaint in vijay sales and they raise the query to IFB directly.
The person came and he said the panel need to be changed.
No person or panel has come a d we are facing this issue. I would urge to take necessary action.

Basic details
Suhas Vishwanath Padwal

Warranty period 25/07/2019 to 24/07/2025.

Model TL RCW 6.5 KG AQUA.

THANKS AND REGARDS

Suhas Padwal

Hello,

We bought fully automatic top load 7 KG IFB washing machine in Dec 2018.
Beginning it used to take heavy load and finish ok and by heavy load I meant not more than the capacity of the machine but the company suggested number of clothes.

From last six odd months we are seeing that while drying the drum inside is hitting forcibly to the walls of the machine body.
1. We pause and distribute the clothes evenly
2. and sometimes take few trousers out so that it can run without any issues.
It used run okay after we make the above two steps but lately it doesn't work at all no matter whatever we do, someone always have to stand beside the machine waiting for it make that loud hitting noise and switch it on and off and distribute the clothes evenly and take few clothes out, sometimes it still doesn't work and then we take it out and hang outside.

We raised multiple complaints with the company still no resolution to the issue. Company service executives come and ask so many questions and if even one answer is not what they expect then they say it is because of that what we did one single thing wrong. Sometimes it about not being the company provided stand, sometimes height of the water tank, sometimes how many number of clothes we put, sometimes what kind of detergent powder we use and the list goes on and on.

If by any chance they resolve the issue (for previous complaints) they come and add something to the machine like filter or stand or something and charge for it and then they do the service mentioning that without that purchase we won't get the free service even though the machine is under warranty.

The machine is still under warranty and the few days ago we raised another complaint for the drum beating issue the service executive said try to minimize the load and use it, if the issue still comes again then they will do something. But yet minimizing the load also doesn't help as I explained in the beginning.

I am not sure if posting this complaint here can help us resolve the issue or not but I am hoping so.

Product: IFB Top load 7KG fully automatic washing machine
Model: TL -SDW 7.0KG AQUA

Thanks & Regards
Rizwan Sheik
[protected]

I am not satisfied, more vibration, water leakage

My washing machine has warenty and it was getting trouble everytime..
It was very much disappoint to me for always complainting..

We had lodged a complaint with the Customer service for our washing machine, and were guaranteed assistance within 48 hours. However, its been more than 48 hours and not only were we not contacted by them, we are now not even able to contact them. Even after repeatedly mentioning to prioritize the request, they generally don't adhere to their mentioned timespan. We are not sure if the delay is due to the pandemic, or the fact that we are covered under an AMC expiring this month.
We have experienced this in the past as well. Well, not always, there were absolutely no delays when it came to renewal of the AMC.

I have a washing machine ifb diva for 10 years above old I want EL 1306 J6 belt which has been damaged. Please an option to buy online
Sukkoor Y

I have ordered IFB Essentials Dishwasher tablets on May 23rd, 2021 vide order no. [protected], with an assurance that the order will be processed soon.
However it is now more than 40 days and IFB is yet to update the status of my order despite several reminders to their customer care. Their only response is we will forward your complaint to the concerned Dept.
This is distressing.

IFB is a Multinational Company deals in household product range.
IFB service is pathetic in Mumbai India and no one is really ready to take the ownership after sales during warranty period.
Complaint is lodged on 12th June 2021 for IFB washing machine worth almost Rs. 40, 000/45, 000 front door fully automatic machine.
After so much of deliberation engineer arrived at site after a week giving pandemic, vaccination reasons. Inspected machine without proper tool kits(dryer etc. was provided by consumer).
Finally concluded on the gut feel that one part is faulty which will be replaced by company for which he’ll go and check their stores. And if available they’ll replace it. After a week trying to reach the numbers from IFB Service guys we got no response for unanswered calls.
After a month the situation is same. Don’t know from where this part you ppl are going to purchase US, India, Japan, China.
But I’m disappointed by seeing, experiencing the service in India.
Please don’t give all these Corona reasons.
I would like to file a case against IFB to refund entire product cost and also pay for mental harassment, worst service experience and false commitment.

Please

I purchased ifb senorita 5.5 washing machine on 2011. After 4 years PCB become damaged and the service technician charged 4000 rupees for replacing them. After seven years I heared some sound from the machine, so I register the complaint. The service technician just open the top side of the machine and told me the two drums became damaged and want to replace them for an amount of rupees 12000. My machine is only seven years old so I want to check the bearings and replace them. They didn't like that. After too much phone calls they replace the bearings. but they damaged my machine by cutting the wires to motor ( i can't test the machine in presence of them because they ask me to use the machine after 24 hours due to the glue in inlet pipe ). Now my machine didn't work due to the complaint of spider clamp. I again register complaint to resolve it. But the technician told me you didn't get spider clamp alone they will replace the whole unit (drum with clamp ) for an amount of rupees 8500. I didnt agree that. With my past experience with them i know they are cheeting the ifb customers. You can check your market growth of ifb washing machine in Kerala, Kollam section. If it indownwards that is duet to the cheating of service centre in kollam. As a customer i need a better after sale service from you. If I didn't get that how I believe your products. Please take an action to get spider drum clamp for my machine at a reasonable rate.