IFB Industries Complaints & Reviews

I have one IFB washing machine and in AMC from beginning. it is almost many years. Senator 6 KG later they asked for continuing AMC. Now power is tripping, while running washing machine. We gave complaint and it was lock down and got delayed. They came and mentioned that the drum is rusted and needs to replace. After some weeks they told drum is not available for that model and either they will give back AMC amount or go for exchange offer. This issue created huge tension during this health situations and impacted health of other members. also rightnow dont have money for any new one.

Few questions :

1. Why they asked for AMC if parts are not available.
2. We are taking AMC considering any undue incidents. Now we are not using washing machine almost two months. (where frequent washing required due to health conditions)
3. We are in AMC for long time, why they did not identify this issue and take next steps earlier.

This is question of integrity and reliability. Even going for exchange may not reliable with this company. Need suggestion on this or replace full set .

My customer id is 13483301, i have paid rs.8000/- towards amc charges with m/s ifb limited for my washing machine model senorita which is valid thru Aug - 2021.
I registered a complaint # [protected] with customer care, regarding machine start button not function. A technician has come and checked the power board of the machine, the wire is cut on one part of power board. He told me that the power board need to be replaced but which is not covered under amc due to rat bite and asked me to pay rs.6000/- for replacing the new pc board.
Under AMC terms and conditions it is not mentioned abt rat bite at all.
I would request ifb, if they have any sense of shame left in them to refund my amc amount of rs.6012/- immediately.

I have purchase ifb washing machine model no. Executive plus VX/SX ID 8.5 KG 1400 RPM, through Amazon. Now its display is not working properly.

I v.narendra varma located in Srikakulam, ap, india request you to kindly note that my washing machineis facing problems which are not being resolved, I have been issued many tickets but none of them have been pursued.recently from past 2months I complained of huge noise in washing machine wich was also not addressed properly .

Iam under amcpolicy for past five years but iam not being given proper service and maintenance
My reg no is [protected]
Inspite of my constant complaints all my tickets are being closed as resolved but the real problem is not addressed at all
These r some of my ticket nos for ur reference
1. April 7 2021, [protected]
2.may 8:2021 [protected]
3may 24 2021 [protected]
4 June 14 2021 [protected]
None of the problems had been addressed completely the service technician is coming but our complaint is not resolved finally they said there was a drum problem and would be resolved in 20 days but none of them attended till date

I hope atleast the following mail elevates the next level of management
Thanku
Yours sincerely
V.narendra varma
I hope I will get a positive reply soon

[protected] Forwarded message[protected]
From: Sravan Varma
Date: Mon, 14 Jun 2021, 16:16
Subject: Unresolved ticket numbers
To:

I v.narendra varma located in Srikakulam, ap, india request you to kindly note that my washing machineis facing problems which are not being resolved, I have been issued many tickets but none of them have been pursued.recently from past 2months I complained of huge noise in washing machine wich was also not addressed properly .

Iam under amcpolicy for past five years but iam not being given proper service and maintenance
My reg no is [protected]
Inspite of my constant complaints all my tickets are being closed as resolved but the real problem is not addressed at all
These r some of my ticket nos for ur reference
1. April 7 2021, [protected]
2.may 8:2021 [protected]
3may 24 2021 [protected]
4 June 14 2021 [protected]
None of the problems had been addressed completely the service technician is coming but our complaint is not resolved finally they said there was a drum problem and would be resolved in 20 days but none of them attended till date

I hope atleast the following mail elevates the next level of management
Thanku
Yours sincerely
V.narendra varma
I hope I will get a positive reply soon

I bought a IFB 6kg washing machine on 25/05/2019 and it has been non- functional for the past 15 days. A technician visited and explained that the PCB needs to be replaced and is charging me Rs 6500.00. I understand that the issue is due to voltage fluctuation but the website specified that no stabilizer is needed for the washing machine.

I have raised a complaint but did not get proper response and they are saying I need to pay it. The washing machine it self does not cost Rs. 20000.00.

Regards,
Harish

Iam S.Ramanjaneyulu a product holder of IFB washing machine.Recently I got complaint in my machine I filed a complaint in IFB service center Chirala..It happened nearly 1.5month above still I haven't received any proper feedback/service from them..iam very disappointed about the service of this company.Even they are not responding for phone calls properly please take necessary action towards it.

Sir, this is P. Bharath Kumar from Nellore, Andhra Pradesh.
I purchased ifb senator wss steam 8 kg washing machine ticket no.[protected].
The technician named Dhanush from M/s. Veera Venkata Hanuman Agencies Ongole offered washing machine stand but
I rejected to purchase . Then he argued and showed his aggressiveness and anger infront of my family. I tried to convince him but his behaviour is very rude to us. I forcefully purchased washing machine stand because of his behaviour. I felt very bad infront of our neighbours because of his rude behaviour.

So I kindly request to look in the issue and take necessary action regarding this . If you need I will share photos also. I'm sharing yours technician contact number for your's reference.

Dhanush ( Technician)- [protected]

When switch on the machine Current passed on outside 8 kg front load machine.. Technicians side will inform.. but no response..

I have an issue with my washing machine where the engineer said the parts have to be replaced which would take around weeks time.
When called the customer card they said it will take 10 to 12 days & gave me service center no which was incorrect contact no.
None of the people working in IFB has correct information & I have to run pole to the pillar is tracking & tracing the contact details to get things done.
Can I get a solution here by when the issue will be resolved & someone who can co-ordinate with & get the things done on priority?

The products which are very costly do NOT work as per standard and the services have been given to franchises who charge very huge amounts for services and products. Even for delivering a power chord they charge Rs 600/- apart from the product price. The appliances are covered under warranty only for 1 or 2 years max. I would recommend people NOT to buy IFB appliances at any cost.

I registered service request with ticket number [protected] on May 22 they call me and said this is not our area and we will assign another person then after no response

Again I registered with ticket number on [protected] on June 2 .. the next day technician called and said he is far away I will another person again no response later

Again I register on ticket number [protected] on June 8 and executive said within 24 hrs we will solve the issue, today June 11 still didn't receive any call .
Now this I call to customer care they are saying our app is not working .

Almost 20 days we are facing the problem ..my mom is literally facing so much trouble to wash with hands .. but u people doesn't care about this

Dishwasher not working

No respect

Customers care very worst responsible w

I got a call from IFB service centre Past 5 months about general service many persons.. and not at all coming for service and making disturbance. And I'm not satisfying IFB service centre in erode.. they behave like rubbish

Washing machine not functioning well. Spin process is not functioning.

Hi sir..
my name is SHARATH from huzurabad, Karimnagar distic, pin:505468, Telangana. mobile number :[protected];[protected]
my AMC complaint is still now pending ticket id:[protected], on date 27/05/2021 onwards. I call 27/05/2021 onwards karmnager franchise number [protected]. And also calling to customer care number. 4/06/2021 technician come my home check my machine on that time technician not say anything about my machine problem. Even so I am calling [protected] number the lady not giving to information The call was cut off while I was talking. And also when I am calling this number [protected] she not respect to me and not given to current information to me.
And I am send the mail ([protected]@ifbglobal.com) on 04/06/2021. But still now mail also not solves my problem. So I am kindly request to you solve my problem immediately . iam suffering lot off about this issues..

thank you ...

I purchased IFB split AC last year August 2020. The product is in warranty. I want to get it serviced but all the IFB helpline numbers[protected],[protected] are not responding.
Please help to get it serviced as the AC is not cooling enough. Even 16 degree is working like 27 degrees.
It has been around more than a week since I have been facing the problem.
I wish to get it serviced as soon as possible.

Sir our washing machine front load purchased on oct 2017 now the problem is raised in that damper is not working so it is cover under the warranty yes or no and what can we do please reply

Hi Team, i have taken AMC for my IFB washing machine, after 4 months got an issue with machine, Called AMC people they said some panel needs to be replaced. but its almost 4 weeks now, no response from the team.

Jeevan reddy, KPHB, Hyd, 500072. he is the AMC manager, His response was very bad and not even picking up the calls.

i am very tired and not sure\, what to respond on this.

need immediate assistance, here. Thanks

[protected] - mu number