IFB Industries Complaints & Reviews

thrice i have complained but every time they have useless queries, and of course not reporting back home

Macine is not operating for want of one internal spare which is to be arranged by the franchisee technician.
Door closing contact is frequently giving problem resulting in non - switching on of the machine
Moisture is not removed completely after drying

IFB WASHING MACHINE IS VERY POOR IN PERFORMANCE AND NOT CUSTOMER SERVICE POOR THAN NORMAL PETTY SHOP

I bought IFB Washing machine (top loading )about 5 months back. The machine still in warranty period stopped working out of the blue. Lodged a complaint with the customer care n I was given a ticket number and said that it would be attended in a day or 2, but its been a week now and no service person has turned up. very disappointed with such poor service and ridiculously I received a call to get a feedback about the service done, when I complained about the poor service standards she just hung up the phone unlikely of a customer care person. I hope the company reads this.

My IFB washing machine is under AMC and I am in Jalandhar. my complaint no. is 2386205. In spite of the repeated request to the help line no service persons are attending the machine, The manager at Jalandhar is not even attending the calls.I am not able to under stand the reasons for this casual attitude

my machine was purchased before 5 years, Just after 2.5 years a sound came from the machine and give the complain to the service manager . Try to rectify but not. Within 2.5 yers the sound was so developed it was not in a condition to operate. Trying to rectify it again call the Service manager, and open the machine since 1.5 months and neither the cover drum containing bearings reach to us nor the IFB Care centre, BBSR/Service Manager, Balasore receive the phone call o[censored]s. We cannot think what we will do.

IFB Digital 5.5 — Irresponsible Service

Dear Sir/Madam,

This is to inform you that i had purchased IFB Digital 5.5 washing machine from your Jayanagar Branch [Near Ashoka Pillar] on 24.012.2008 vide bill no. 18519. Along with washing machine i had purchased washing machine cover along with washing machine stand vide bill no. 18520. Engineer from IFB visited our house for machine installation on 26.12.2008 and confirmed me that the stand as well as cover purchased were not of IFB make and on the same day i had returned back both cover & stand to girias for replacement. Unfortunately on that day they did not have stock of stand as well as cover and they collected back my original for home delivery by Mr.Motilal [Manager]. After several followups i did not get any response from telephone & visited showroom on 02.01.2009 and could collect only stand as cover was still not in stock. And Mr.Motilal promised me to deliver the cover to my residence, still now i have not received the cover after daily followups through phone. Today [10.01.2009] when called to Mr.Motilal got no good response and he is asking me to come and take the cover delivery from showroom.

After giving the business to people like you, customers has to spend on petrol for getting back for the articles purchased from your showroom to collect the article back.

Thanks a lot for your horible support & service, promising not to do any more shoping from Girias. Request you all to promote Mr.Motilal to next level so you people can be happy & enjoy seeing your customer pain.

Regards
Adarsh.D
#27, "MAHIMA",
1st Cross, CSI Compound,
Bangalore - 560 027.
Ph :[protected], 41146028.

My IFB washing machine is under AMC and I am in kasganj.In spite of the repeated request to the help line no.[protected] on dt.[protected] and[protected] and dated[protected] til date the complaint no. is 2593053, no service persons are attending the machine, The manager at agra is not even attending the calls.I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal. my childs cloths are bind in this machine because the door closed the machine complaint always about its door till date purchsing. pelase give me a respectable answer about this complaint, nor my self going to the consumer cell etah,


your' truely

vinod jaju
near roshanlal halway,
nadrai gate kasganj

hii

this is kirti sharma from palam . acctually we have purchase the washing machine from dwarka sec 6. our model is 9021 and the sr no is 70900171 .though ur engineer has come twice to repair it. bt still we cannot use the washing machine . and he also told us to rechange the washing machine .so as this is the new experience for us so i will be waiting for ur response..


thanks

kirti sharma

h-665 raj nagar 2 palam

[protected]/[protected]..

do give us call

Dear sir,

my machine was purchased 2& half years ago and now the warrenty period was over in December 2008.
As advised by the frenchise we paid for extended warrenty period for two years by paying money of Rs. 3950/- after that problems has been started first the inner drum was breaked and was channged on April 3, 2009 but at that moment it was observed that the motor of the machine is roating very fast and accordingly the motor was also changed after much follow up was made by us. The motor was changed on 18 April 2009 and today on 20 April 2009 it is seen that the motor is again failed. we have not received any satisfactory explanation from the frenichese which has been located at Navi Mumbai Vashi with name DELIGHT SERVICES .As we are suffering from this washing machine trouble since 20 days I request you to do the needful in the matter.

anagha moharir
E-49/2 /RBI Colony Sector 7
C.B.D.Belapur

Dear sir,

As ifb service says the call shall be attended in 48 working hours .. as of now after 15 days i haven't recieved any service my Ifb is still under warrantee...may be thats the reason for poor service.
my tickect no 2907927 dt08/04/2009.

IFB WASHING MACHINE — service not being rendered despite constant calls to customer care

i own an ifb elite fully automatic wahsing machine since last 4 years which i purchased from SADANA ELECTRONICS, faizabad road, lucknow.u.p. it has broken down thrice in the last 6 months and every time it breaks own the people from IFB service center trouble us a lot and do not come for a lot of time, and eventually when they come they charge hefty amounts and change some spare parts which are very expensive.this time, my washing machine again broke down on 5th may 2009.i called the customer care centre in lucknow on the same day and they assured me that their engineer would come within 24 hours but no body came. i again called the call center on 7th may, and then their engineer came on the 10th of may. even then no satisfactory service was provided and i was told that the washing machine would be repaired with minimum charges. then again no body came from the service center. i called them again and told them that i shall now have to complain to the consumer forum to which they said that i could do that and now the timer in my washing machine would be changed and it will cost me RS.3000 approx in spite of the fact that i have paid them around rs.3500 already in the last 3-4 months. i am really helpless as my wife has severe back problem and she cannot wash the clothes without the washing machine.
the concerned people from the service center whom i have dealt with are, MR. shahnawaz( the service engineer) and on call MR siddiqui.i request you to please help me as i am very disturbed.

Dear Sir,
I regret for the purshcase of IFB made Digital 6 KG model of washing machine. I had paid 26k for the same and I am not at all satisfied with the quality of the product.
I also regret trusting the IFB brand, when other good options were available.
Not only because the design of the machine is bad, but the customer case service is worst. I had applied for extended warantee till June 2011 by paying extra amount.
This machine is giving problem in every 2 months time period. Most the problems are related to Electronics board (timer circuit) and the door locking system. None of the customer representatives in Hyderabad are able to resolve this re-occurance of problems. Either they dont want to do the permanent repairy or they are not competent to repair it.
I had changed 2 customer services, but everyone is just roaming around. Nobody gives proper answer.
My wife is pregnent and she cant handle the washing of cloths by hand.
I had requested to the call center, to customer care managers that I wanted either to get this machine replaced or returned, but none of them are responding properly.

I have some patience left, thats the reason, I am not willing to go to consumer court now, but if this continues then, I may need to decide for that.

I want to speak to either area sales manager or, the customer executive regarding the replacement of this machine.
Please help me out in getting win-win resolution for the machine problem.
thanks!
Sanjay K

I purchased an IFB Washing Machine on 06.02.09 from M/s Dee Kay Electronics Mall, Model Town, Ludhiana (Punjab ). First of all the representative from the service centre who was to give demonstration did not came on the given time and kept us waiting for the whole day. On his arrival, when he ( Mr. Sahil Sharma ) was told about this thing his behaviour was very rude. Secondly, he was requested to supply a cover of the machine on due payment, though he promised but he is yet to supply the same. A complaint to this effect was made to the dealer and he asked to refer the matter to the service centre and provided the phone number. Accordingly, the service centre was contacted at phone No.[protected] and they were also requested to supply the cover. they also promised but are yet to supply the same.
you are requested to look into the matter.
thanks.
Chugh SJS
237-C, Bhai Randhir Singh Nagar,
Ludhiana-141001(Punjab )
mobile no. [protected]

IFB - Digital 5 KG washing Machine — Poor product quality and non resolution of complaint & problem

I have an IFB washing machine purchased on 13/07/2007

Right from the first few months, it has started giving me trouble and then after complaint to IFB guys it was repaired and again after a few days same problem occurred.

They have repaired the product for similar problem and complaint for 3 -4 times this means that I was given an inferior quality product.

i have called the call center for about 20 times and the technicians have visited my home for about 5-6 times but no resolution of my problem.

My last complaint was in the month of November 08 and after that nothing has happened and my machine is out of order since then.

I want to get a replacement of my machine and want legal proceeding against them for cheating, poor quality product sale and non addressing of customer complaints.

We live in Chennai. The IFB washing machine service personnel are inefficient and always try to make money by changing parts & selling de-scaling powders and compelling to opt for AMC. Our earlier machine Executive Elite was totally mishandled by them. The new model Senorita plus that we have is still under warranty. It swings a lot and so we complained to change the bushes at the bottom. The service man gave an estimate of Rs.3300/- for installing a filter & de-scaling without even bothering to ascertain what the compliant was about. If its going to be so expensive to maintain this machine, we regret going in for it. We bought it because we thought it was a very efficient machine even though its a little expensive than others. Now it looks as if we should caution anybody planning to buy this brand because of high maintenance cost which was never explained at the time of purchase.

Dear Sir,
I wish to bring to your notice that IFB Washing Machine service is not good these days. I bought an ELENA model in Madurai, and for the past 6 months it has been giving lots of troubles. They keep giving one or the other reason, part after part has been replaced, and the machine has not yet been brought to a running status.

1. The Service Personnel do not diagnose the real problem. Every time a new person arrives and says that some part has to be replaced.

2. I am under AMC, but they keep charging me everytime, saying that the particular part is not covered under the AMC.

3. The last time they came yesterday, and replaced the drum, gave me two packets of Descal, and two packets of Protecta, charged me Rs.800/- including a transportation charge of Rs.250/, though they brought the drum only on a two wheeler. No receipt was issued to me for the last item.

4. Someone kindly help me since I have spent more than Rs.2000/- over and above the AMC charges, but the problem still continues.

For a family where both the members are employed, this is just too much to bear with. It gives me a lot of mental agony. To do away with the wahing machines.

I have recvd one sms almost one month back for mandatory visit from IBM on my washing machine.after 2 days i got sms that its ben rectified.Without anyopne contacting how canthey send this sms & also when I logged the complaint in service centre, bangalore.they said someone will revert you but till now almost 2 weeks got over no one called.:)) this is sad to know that IFB which is known for post sales services is doing this types of things.

Kindly tell me whats my fault if I purchase IFB washing machine. I have purchased the machine on[protected]from BEA Coimbatore)
I am facing same problem with my washing machine. Last 20 days they have not repaired my machine which is under warranty. Even talking to higher authority nothing has materialised
My earnest request to all the keen buyers please don't purchase any IFB product. Their after sales support is miserable. They are just the box pushers.

I completely agree with the comments. We faced the same situation 3 days back and it seems the service guy has told that after de-scaling if we don't add a filter in 4 days again 4 packets of de-scaling has to be used. Usually a single packet was used earlier. I think we should take it up with the authorities in Calcutta and make sure that Customers are not fooled. Mine is a Senator 6KG model. It is a very good washing machine but strangely the service is so poor giving IFB a bad name. Pls complaint using the following link and also call up the IFB guys in Calcutta to register your complain
‘http://www.ifbappliances.com/webapp/wcs/stores/servlet/complaintRegistrat...⇄

i also experianced irresponsible from authorised service men

i purchased an IFB Washing Machine five years back. i registrated in amc contract expiry date 22.02.10. Recipt invoice No.1845. date- 23.02.09.
We have complainted Several time but still now no service and response. So, please contact and immidiately service our machine.
contact number. [protected] (SRINIVASAN)

IFB WASHING MACHINE — AMC with Elite VERY POOR service

I had called on 26/9/09 with the complaint that water was coming out of my machine and then it stopped working. The technician Samir Khan came on 27/9/09 and said descaling was required - he used 3 packets switched on the machine and then said that when the cycle is over I can use the machine and he left after asking me to sign the form. He was in a hurry to leave and did not wait until the cycle was over and made me sign saying it is working.

After 1 hour I noticed the machine had again stopped working - I called him up and really had to request him to come back - he came and did something quickly and left and said he had switched off the water supply from the tap for descaling and had not put it on.
After he left assuring me it was ok now I put my laundry in after that and there was tremendous water leakage and my entire kitchen got flooded.
I kept trying the phone numbers of both Mr Wasim (Manager of the franchisee Elite enterprises with which I have a service contract and of Mr Samir Khan - the technician who came to my house and assured me the problem has been fixed) and both were not picking up their phones despite knowing the problem.

I finally managed to get through after a lot of trying and they have sent back the same man Samir along with Riyaz - now they are telling me that it is a problem with the inlet pipe.
Samir Khan had made me pay Rs 450 for 3 packets of descaling as he said this was definitely a descaling problem. Now Riyaz is telling me it is a problem with the inlet pipe and not with the descaling. Both the men Samir and Riyaz are extremely rude and Mr Wasim the manager at Elite is not even bothering to pick up his phone.

Very obviously IFB/Elite are sending people who do not know their jobs. I would like a refund for the unnecessary descaling. Samir made me sign the report saying everything is satisfactory as he had actually put off the water to the inlet pipe before leaving without telling me so their was no leakage If I do not receive a satisfactory answer and a refund for the descaling I will take this to the next level.

I am very disappointed in the service - I have signed a service contract until 26/6/2011 and am very upset with the kind of service being provided by Elite - I urge you to look into the matter urgently and revert at the earliest as I have been put through tremendous difficulty and will take this to whatever level necessary.

I have complaint my washing m/c on 30/10/2009 but nobody attended the complaint till the date 3/10/2009.I belongs to patiala(pb.) & my mob no [protected].

My IFB washing machine is under AMC from chennai circle and it bought by April'08. I logged the call two or three times since May'09 for annual maintenance.

They used to call me on monthly basis and logged the call from IFB customer service. But no one come from IFB service untill first week of October'09.

Finally, 20th Oct service engineer comes, tell the filter has been blocked by rusty and it needs to be replaced by new one, for that, you have to pay around Rs.1500 includung some spares. He denied to make the service. Then assembled my wahsing machine and left.

your call center service is very very poor

IFB WASHING MACHINE — Not attending the call as service has left uncompleted through the servicing amt has been paid full

Hi
We have done the servicing to our IFB washing machine by your authorized service person by name Mr Ashwin Rao (+91 [protected]) (rao.ash.[protected]@gmail.com) paid Rs 6800 for servicing, received the bill for the same. he told us that once plumber work would complete he would do the final servicing by connecting the same. From 3days we are trying to contact him for further assistance he is not answering to the call not replying for the mail.

Service center address:
Class one service, Indian & Imported washing services & repair, RamachandraPura main road,
Vidyaranyapura post , Bangalore-560013
Kindly respond as early as possible since its very urgent.
Bill No : 808 dated : 31/10/09 (for your reference )

IFB Washing Machine (Serena) — poor after sales service

I was under the impression of the high standards and quality of IFB products but am very disappointed that my washing machine has only worked 4 months and has already started giving trouble and to add to my difficulties the customer care service is extremely poor as whoever i have called each one has given me a diferent number to contact the person responsible to deal with my complaint. I would strongly recommend that IFB products are not a good buy keeping in mind the trouble you have to face if any kind of problem arises in the product

Good Evening,

I regret to write that inspite of numerous calls to your toll free no on AMC renewal, it is very disappointing that no one from your IFB nor your service outlet has shown interest to solve our complaint.

Everytime i call to your toll no - they are informing us that we had not called prior and need to register a new complaint. This is really putting us in a very disgusting mood on IFB's services.

Kindly sort this and ensure that the concerned dept looks into our complaint on priority.

Thanks & Warm Regards,

Anand

MY WASHING machine is in warrantly period but still ifb person are taking money fot the spares parts which was replace 2 month back again the same problem is there due to the parts which they brought was used because it was not from ifb compay with seal pack.after complaining several times ifb person comes at one time and checks the machine and tells us the same problem after 15 days ur person comes with the same material with seal broken.after fitting the machine was not working the same problem, now the person is saying the parts in not avaible i will come tomorrow due to shortage of material in didnt turn up till date.

1. I had complaint on the toll free no of IFB on 27th Nov 09.MY complaint no is -3792882 and the customer code is -1506380.I had spoken to the service center at Jammu after that and they had acknowledged that they had received the complaint.They assured me that somebody will come to repair the washing machine in a day or two.It has been a week now and no body has come to repair the machine.Every time i call them they say that there are no service personnel available at the moment.If there are no service personnel available then that is not the customers problem,if the service center cannot cope up with the work load then might as well close it down.I am staying in Udhampur and the after sales service is pathetic to say the least.I am seriously thinking of selling the machine and go for some other company.
2. You are requested to please look into the matter.Please do not give me a stage managed reply and i hope something will be done to improve the after sale service.Please also note that this is the second such incident and it is just giving the company a bad name.

Washing Machine IFB make was purchased under Customer Id 1589295 on 07.09.2008 with a warranty of 2 years form dealer 'Navrang' on Vikas Marg ,Dehli,India.
Machine stopped giving satisfactory service and complaint (ref complaint no 3793130) was lodged in the Service Center but no one has responded and rendered service.Which has totally depressed us.

I am having IFB Elite - 5Kg washing machine which is under extended warranty upto December 2010. The machine is not working due to the link parts of the front load opener broken. I have made a complaint on 21.01.2010 and my ticket No.4052461. This service personnel came on 25.01.10 eventhough your staff assured that the complaint will be attended within 24 hours. The service in charge informed that the broken parts are not available and will be replaced soon. However till date the parts are not replaced. More than 13 days have gone since, I made the complaint but in vain. I am very much frustrated about the unresponsive attitude and poor response of the service in Puducherry. I have purchased the IFB machine with hope that the best product is purchased but the service back up is very poor. I don’t know when will my complaint be attended. With deep regret.

I am having IFB Elite - 5Kg washing machine which is under extended warranty upto December 2010. The machine is not working due to the link parts of the front load opener broken. I have made a complaint on 21.01.2010 and my ticket No.4052461. This service personnel came on 25.01.10 eventhough your staff assured that the complaint will be attended within 24 hours. The service in charge informed that the broken parts are not available and will be replaced soon. However till date the parts are not replaced. More than 13 days have gone since, I made the complaint but in vain. I am very much frustrated about the unresponsive attitude and poor response of the service in Puducherry. I have purchased the IFB machine with hope that the best product is purchased but the service back up is very poor. I don’t know when will my complaint be attended. With deep regret.

I had complaint on the toll free no of IFB on 8th Feb 2010. MY complaint no is - 4119235 and my phone no. is 0141 – 2363277. I had spoken to the service center after that and they had acknowledged that they had received the complaint. They assured me that somebody will come to repair the washing machine in a day. It has been a 3 days now and nobody has come to repair the machine. Every time i call them they say that there are no service personnel available at the moment. If there are no service personnel available then that is not the customers problem, if the service center cannot cope up with the work load then might as well close it down. I am staying in near gopalpura, Jaipur and the after sales service is pathetic to say the least. I am seriously thinking of selling the machine and go for some other company.

I registered a complaint on 09/3/2010 vide complaint no:4237034 and till date (11/3/2010) nobody has turned up in spite of repeated reminders.Now I regret for purchasing an I.F.B product. Very poor after sales service.

I registered a complaint on 09/3/2010 vide complaint no:4237034 and till date (11/3/2010) nobody has turned up in spite of repeated reminders.Now I regret for purchasing an I.F.B product. Very poor after sales service.

Hi This is Balasubramanian from chennai.

i Do have a worst experiance with IFB service quality.

My machine is under AMC. I had booked a complaint before 10days. No one is attend the call so far.

some 2 months back i got a regular call for taking up AMC and with the high torture i have taken AMC.

Now no one is there to attend the call.

CAN SOMEBODY FROM IFB HELP ME


Thanks
Bala

Dear Sir,

I have purchased IFB washing machine in Jan2010.It is not working .Ihave complaint many time. no action has been taken.
it is under warranty.

Regards
Renu gera

I purchase of a Washing Machine ( Model No. SERENA 5.5KG, SR. No.: WT SER B / SER SXB 007265 ) on dt. 25.02.2010 from my nearest Dealer ( Skylan Electronics, Basudevpur, Manjushree, HPL Link Road, Haldia Dist: Pubra-Medinipur, West Bengal, Pin-721602 ). Machine break-down from 27.04.2010 to still now. I complain to my nearest service centre & service engineer. Engineer attened on dt. 28.04.2010 and said repaire this machine within seven days but still now he not servicing my machine. I continue follow-up against servicing of machine. He said another 20 days to servising the machine.

Please tell me what can I do. I have two child, one child fully paralised ( Polycistic Kidney deases )

Anup Kumar Jana
Vill : Durgachak, D-Block, Plot - 95,
P.O.: Durgachak, P.S.: Durgachak, Haldia
Dist : Purba-Medinipur, West Bengal 0 Pin - 721602
Mob - [protected]

I have IFB Top load washing machine. The machine is not functioning for the past 10 days. On day one itself, i have contacted the customer care and they said a representative will come and attend in 24 hours. Like this 120 hours went away. Then a representative came and said a capacitor is faulty and replaced the next day. Still not working. Then the representative said that there may be fault with the motor and told me he will contact me after checking whether the motor is available in stock or not. IFB is giving a very very very POOR SERVICE for its consumers. They only have a general customer care number who always gives us a constant reply that,"Within 24 hours someone will attend". I am fed up on purchasing IFB product.

big sound, over shaking and poor service

washing machine on AMC, big sound, poor service, not attending the complaints since last one month and over vibrating.

not working

Washing Machine — Poor Service level

Very Poor service level of LG India.
LG charges for yrly contract for sericing and maintainace but no satisfactory service and no one bouthered to check our complain.

complaint launched on[protected].till date machine has not been repaied.by a.k. chandraker raipur

I bought a new IFB washing machine in chennai(India). I called IFB custmer care center to install and breif demo. But the custmer care centre guys are postponeing.

Please help and do the needful.

Murali P
+[protected]

IFB WASHING MACHINE 6 KG DIGITAL — VERY POOR SERVICE AFTER SALES

Poor Service
Poor service. Though our washing machine (fully automatic front loading) is in AMC, everytime service engineers come and tell one by one each product is getting worn out. They never tell the truth or may be they are not capable to find and repair the fault. Company should do act to improve

dear sir,
i have ifb washing machine DIVA which just broke down, i made complaint at customer care where i had my complaint no. 5268146 and cust id 2254689 registered more than month ago.one of your service enginner came but the machine is still not fixed.there is no response from the service centre dehradun with mobile no. [protected] where no body picks the phone.wht should we do as i dont think u ppl are anymore ser. about ur customer complaints,

IFB WASHING MACHINE Complaints - VERY VERY Poor Service


I have IFB executive elite washing machine.Iam also facing similar problems from ur side.my Reg ID. 2037381. I have given complant on 24/8/2010 and it was ended on 03/10/2010. Regularly saying that your damaged MCU stock not available.

This time i have another problem is that machine not functioning with hot water and i was registered on 27/11/2010. COMPLAINT NO-5482164 Next day your representative came and said one part damaged and it has to be changed (I have AMC too) it will cover AMC.But there is no response till now. previously i had called more than 15 times to your customer care toll free number for MCU problem.

IFB is giving a very very very POOR POOR SERVICE for its consumers.

Washing Machine — sanju

meri onida ae masin hai , jo harab hi aap apna fild boys, bhej ke sahi karva do, my number [protected], add..... Add.:- Qtr. No. C-1,(Staff colony)
Govt. Polytechnic For
Women, Sector -8, Faridabad

i am on of the IFB customer my permtt customer code no 1428475 i am having excutive elite model past 5 years we are having AMC paying yearly Rs2500- past 2 to 3 years i am not changed any single spares last week i had problem in the m)c they not able to find out and lastly came to know that it is timer problem but the agent have no stock past 5 days the problem was not rectified WHAT IS THE USE OF AMC ? YEARLY PAYING Rs 2500- it was total waste so customer is their are not otherwise we change the BRAND those who giving good service so we want lodge a compliant aganist IFB in consumer court more over the giving old spares for replacement for AMC customer i am totaly dissatisfied GOES LIKE THIS ONE DAY IFB BRAND GOING TO GET DEEP PROBLEM

IFB Washing Machine (Serena) — Non-installation

Hi,

I am Vinod Kumar. I had purchased an IFB washing machine (Model Serena) on last Sunday (24.04.11) from a home appliance shop near to my town and got informed that being a fully automatic model the company executive will be coming for installation and will be giving a free demo. From Monday onwards I am calling the company executive / home appliance shop and getting the response that within 5 minutes the company executive will be coming to my house for installation. It is almost 4 days and nobody has turned up till now.

I didn't expected that the service levels will be this much bad and I am scared that if they are not coming for installation what will happen if the equipment has some complaints.

I will be waiting for one more day and if nobody is coming then I will return the equipment to the retailer.

Reach me at +91 [protected]

IFB WASHING MACHINE

POOR SERVICE

1. Very poor after sales service of IFB

2. we are left at the mercy of a non responsive customer care of company’s like IFB and blackmailing attitude of your local service provider.

3. I am referring to a complaint request lodged by me for repair of my washing machine. The details of the grievance are as given below:-

(a) The first complaint was lodged by me at the local service provider on 9th Dec 12 regarding my machine problem of not spinning. The mechanic came after 6 days on 14th Dec 12 when there was no current supply. He said there is some loose connection and has done the needful. How can a person say without testing that it is ok now.

(b)After the power came when we tried to test machine it is not working, and when we called customer care, we were told that the complaint has been closed.I am unable to understand who gives the confirmation. Should it be customer or an indifferent and fraud representative of company?

(d) Again customer care has given a new complaint no 10012462 on 14/12/2012

Have an Executive Plus Washing Machine and it is under AMC. Logged a complaint on 30the Nov 2012 till date it is not fixed. Whenever we call thee service centre theey say part not available. Withein 3 weeks theey were not able to arrange a part. But when time comes for AMC renewal theey call before hand to grab thee money.The tendency of thee service centre is to attend theose calls which are not under AMC as theey get ready money. For AMC customers theey have already got thee money and now theey exploit thee customers. Never theought thee service of such a branded product like IFB can be so bad.

IFB — problem in washing machine

> The movement of the drum or motor is not normal condition. > The drum movement stops with in 2seconds and there is no further movement and it drains the water. > It had heavy sound also.

power supply is not comming to meachine

power is not comming to the meachine

Dissatisfied with the service

we had problem in our washing machine.reported to get the service.Still no response from the company side.still no one is came to check our machine.we made two or three calls.we suffered lot.sorry worst service from your side

IFB WASHING MACHINE (ELENA MODEL) — NOT ATTENDING FOR REPAIR

I HAD PURCHASED ELENA MODEL OF YOUR WASHING MACHINE AT JAMMU, . WHICH NOW GIVING PROBLEM OF WATER LIKAGE. IHAD BOOKED COMPLAINT VIDE COMPLAINT NO 773 LAST MONTH AT YOUR JAMMU SERVICE CENTER AND TILL DATE I GIVE REMINDER EVERY DATE AT TEL NO[protected] AND ALSO TO INCHARGE MR.VARUN AT [protected] AND HE ALWAYS SAY SPARE IS OUT OF ORDER AND GIVE TIME FOR 2 DAYS MORE. I REQUEST YOU TO KINDLY GET THE REPAIRED AT THE EARLIST. RAKESH VERMA

IFB Elena Washing Machine — Service personnnel not reporting.

Although I have registered my complaint on 9th Jan, 2009 that my washing of IFB make has not being attended by the service personnel. My complaint no is 2601461. I am also having an AMC with IFB for this machine. Can you please help me.
The service managers no provided by the call centre ( Mr Montero : [protected]) is presently switched off.
Why are behaving like this.

IFB Elena Washing Machine — FOLDED HAUZ NOT AVAILABLE

Sir,
I lodge a complaint on[protected] vide complaint no 3266727.But no action has been taken by you services office in East Delhi. One Madam Kajal told that one part "Folded Hauz" is not available in the co. I do not understand that such a big and reputed co. can harrase the customer like me. Since[protected] I had a talk with Mr. Kashyap, your Area Manager, he also promised but now since last week he is not picking his mobile. Moreover your office never open before 10.30 and closes before 6.00pm. No body is paicking telephone no 22832800 before 11.00 am. This type of harrasement by such reputed co. in never expected. This damging the goodwill of the co. I will also affraid to recoomend somebody for IFB products.
Sir, Kindly look in to the matter and take neccesary action against the official responsible for this delay. Please inform me of the action taken report.


( O .P.Saini )
C/12/144 Yamuna Vihar
Delhi -110053
Mob.[protected]

IFB/SENATOR Washing machine — worst after sale service

spin regulator of my washing machine not working now. IFB Electrocare, Panipat is sending technician every month since last one year and they create new problem every time without solving the earlier ones . they were unable to stop a leagage. it took only 11 months to stop a leakage now let's see how much time they will take to solve present problem

sir, main davinder singh, B-449, 50, PANDAV NAGAR, NEAR WEST PATEL NAGAR, NEW DELHI-110008... PH.NO. [protected] WASHING MACHINE ELINA MODEL ... COMPLAINT NO.5615333
20 DIN HO GAYE HAI MERI COMPLAINT KO AUR MAIN DAILY PH.([protected], [protected]) KARTA HOON AUR MUJHE KEHTE HAI AAJ ENGINEER AA JAYEGA..LEKIN MERI COMPLAINT NAHI HO RAHI HAI... CUSTOMER CARE MEIN BHI KAI PH.[protected] KAR LIYE...PER COMPLAINT NAHI HO RAHI...AAP HI BATAYE MEIN KYA KAROON..

An update from the complainant:
- Rang up again at no.[protected]. A gentleman responded. Told me all my particulars & on confirmation frm me said he will give a complaint no. I waited for about 10 long minutes till the 'phone got disconnected, without any further word from the gentleman!
- Again rang up. This time, it was a lady, who gave her name as Ms Gayatri. Said there systems were under upgradation, hence she was not able to give a complaint no.!!
- After my pleas & protests for 10 minutes, she gave me a mobile no. of (said to be) their executives, namely Mr Sanjay. The mobile was swithched off!!!

fully automatic washing machine — Not working

I had compained about the washing machine not working at the customer care centre in Gurgaon(Ph.[protected] on 8th Sept'08 morning.The complaint # [protected] was registered.
The service executive promised service within the same day but did not turn up.
We have agin called up twice in the morning to which commitment to come by 1 pm on 9th sept was made by exec(Pankaj).
However, no body has turned up till 5 pm now.
I fail to understand why samsung service gives the false commitments and talks about their 24 hrs service challenge scheme.
I am still unsure till when the service will be done and m/c restored to working.
I repent having taken a Samsung product after a long experience o[censored]sing LG products(turned up within 4 hrs of compalint in my refrigerator)
Can somebody help in this
Regards
Ritesh Khandelwal
[protected]

IFB fully automatic machine — Machine not working properly

My machine is under amc. I HAD BOOKED A COMPLAINT TO CONSUMER SERVICE CENTRE ABOUT A WEEK AGO BUT TILL DATE NO SERVICE PERSON HAS CONTACTED ME REGARDING THE MACHINE. KINDLY HELP ME.

IFB FULLY AUTOMATIC WASHING MACHINE — NOT WORKING

WE HAVE PURCHASED YOUR digital 7 KG WASHING M/C APRROX. THREE YEARS BACK. DURING RUNNING IT GOT DAMAGED ONE MONTH BACK. WE CONTACTED YOUR AHMEDABAD SERVICE PERSONNEL BUT WE DEEPLY REGRET TO INFORM YOU THAT TILL DATE IT HAS NOT BEEN ATTENDED AND THE M/C HAS BEEN KEPT DISMENTLED. TO OUR SURPRISE THE DRUM GOT DAMAGED WHICH IS A RARE INCIDENT AND IS PURELY A MANUFACTURING DEFECT SO THE SAME SHOULD BE REPLACED FFREE OF COST. BUT WHAT WE WOULD LIKE TO BRING TO THE NOTICE OF THE CO. IS YOUR LETHARGIC APPROACH AND POOREST LEVEL OF SERVICE. SINCE MORE THAN ONE MONTH WE ARE DEPRIVED OF THE FACILITY OF THE WASHING MACHINE INSPITE OF SPENDING HUGE MONEY. YOUR PERSONNEL NEITHER GIVE RESPONSE TO OUR CALL NOR DO THEY ATTEND THE SERVICE CALL. THEN WHAT IS FUN IN SHOWING SERVICE CENTRES ACROSS THE COUNTRY AND MISGUIDE THE CONSUMERS. HOPE AFTER GETTING THIS COMPLAINT MY WASHING MACHINE WILL BE ATTENDED IMMEDIATELY

I HAD PURCHASED A IFB TOP LOADING WASHING MACHINE MODEL AW60-806,SR.NO.70800288 ON 27/04/2008 .SINCE THE DATE OF PURCHASE THE MACHINE WAS GIVING TROUBLE. THE MECHANICS OF IFB CAME AND GET IT TEMPORARY REPAIRED. THE SAME SYSTEM IS CONTINUED IN EVERY 15 DAYS BUT ANY OF THE COMPANY OFFICIAL CAME TO REPAIR IT PROPERLY. AFTER 2 YEAR I.E. 27/04/2010 THE MACHINE IS PERMANENTLY OUT OF ORDER AND COMPANY REFUSES TO GIVE PROPER SERVICE.

S.N.NANDI
SARAIDHELA,DHANBAD -828127

It's true. They always sell damaged product. Customer care is also very poor.

IFB - Microwave Oven — Complaint not being attended to - Under AMC

I had purchased a IFB Microwave Oven Model No.23SGIS and has subsequently bought an AMC from IFB Industries Limited. The AMC number is 211/10516 Dt. 23.8.2007

My microwave has not been working for the past 2 months and despite several complaints to the IFB service helpline, no action has been taken by IFB Industries.

What is the point of taking an AMC contract when the company doesn't address the issues?

Aditya Prakash

IFB Microwave 30SC1 — Non attending against complaint under AMC

I had lodged a complain regarding no functioning of my IFB make Microwave Model: 30SC1 on dt.08.10.10. The complain No. is 5240633. However no response has yet been receipt. The complain was lodged through their customer care service dialing No.[protected]. As had not received any response I enquired several times regarding the status of my complain. And each and every times they have assured me that I will be attended shortly. However it is surprised to state that today in the evening when once again I intimated regarding non attending my complain, they have told that in their system the status of the complain is in closed condition. I have told them that my complaint has yet not been attended. In response they have given me a landline No.[protected] to contact direclty to the service centre. It is noticed that the telephone No. is also not functioning.

The way to a household hell starts the moment you set your mind on buying a ifb washing machine.The sellers are all sweet talk and humility till you buy their product.I am sure they will be laughing their heads off the moment you leave the shop.'WE GOT ANOTHER GOAT TO SACRIFICE ON THE IFB ALTAR!!!'. Never ever go for a ifb washing machine One experience with this machine and you are sure to curse the wrong decision you took due to the bad influence of all planets.

I totally agree with it.

YES.They supply you with many telephone numbers and nobody cares a hoot.This is not a care centre but a directory service of IFB officials.We are wasting our energy and money on phone calls.Do the IFB OFFICIALS EVER CARE TO CHECK THE CONSUMER FORUM??????NO NO.DEFINITENY NOT.THEY ARE ALL'CONTINUOUSLY MAXIMISING THE SHARE HOLDER'S GROWTH!!!;

IFB WASHING MACHINE — clothes not being washed

ther is a problem with my ifb washing machine ...
and i have being calling to servicemen since a month. none of them are responding to my calls.
want a servicemen to approach me and clear my problem..

080-[protected]

Sir, Please mail the Fridgehouse Customer Care email: [protected]@fridgehouse.in if you are still facing any difficulties.

Sir:

Water is leaking under the machine. Machine do not taking blue or comfort. I have complained Perfect Service Centre, Perungudi, Chennai. They have not attend the complaint.
My address:

T.Ramaprabhu
30-C. II Street,
Abiraminagar
Thiruporur- 603 110
Mobile: [protected]

Non-Receipt of Maturity Amount against FD — IFB Finance Limited

I had deposited Rs 10,000/- with M/s IFB Finance Limited, Kolkata vide FDR No. LC/C/97/87902 dated 07/01/1998 which matured on 07/01/1999.

My various reminders could not fetch any results. In the meantime, I also sent letters to the Company Law Board, Kolkata and The Official Liquidator, High Court, Kolkata but till date there is no response even from them.

I sincerely request to kindly look into the matter and see that I get my principal amount together with accrued interest against my above Fixed Deposit.

Sub:- Reapyment of fixed deposit matured on 30/07/2000 vide FDR No. LC/C/95/12390


I have also invested Rs. 5000/- and the same was matured on 30/07/2000. I have deposited the certificate for making payment on 30/08/2000 but still on date I have not received any payment. In terms of order datd 12/01/2000 of company law board I am entiteled to contracted interest upto date of maturity @ 12.5% and thereafter 14.5% till the payment made. I have issued a letter to the company office 8/1 Middleton Row, Calcutta 71 but the same has returned with the comments that addressee was not found and left I am now a retired person from Central Government and need urgently the money for the education of my daughter. I therefore request M/S IFB Finance Ltd. to make the payment immediately without any further delay.

Subrata Ghosh

Sub:- Non-Payment of fixed deposit matured on 02/05/2001 vide FDR No. LC/C/96/44876

I have invested Rs. 5000/- and the same was matured on 02/05/2001. I have deposited the certificate for making payment on 15/05/2001 but still on date I have not received any payment. In terms of order datd 12/01/2000 of company law board I am entiteled to contracted interest upto date of maturity @ 12.5% and thereafter 14.5% till the payment made. I therefore request M/S IFB Finance Ltd. to make the payment immediately without any further delay.

Shampa Chakrabarti
New Address: 26/1/1, Chowdhury Para 1st Bye Lane, Ramrajatala, Howrah 711104
Mob. No. [protected]

I had invested Rs.60000/- in IFB Finance as I was told it is an IFB industries group company my FD numbers are 92555/ 94442/ 90931/78619.Although the Company Law Board, Eastern Region Bench, Calcutta under the section 45 QA(2) of the RBI act 1934 vide their order dated 25.11.1999proposed scheme for repayment of all the outstanding deposits, at contractual rate and thereafter at 12%, the Company has not even bothered to refund the deposits nor the Company Law Board is not bothered to see if their decision is implemented or not hence my request to all the IFB finance and ALPIC Finance Ltd. to let us form an association and take up the matter with Ministry of Finance to compansate us. Those who are interested please send their e mail with details of deposit to me on [protected]@rediffmail.com

Hi, It will be of great help if you can provide me some information or the procedure to go through the below issue. I have invested in fixed deposit with the financial organization IFB Leasing and Finance Ltd. for Rs 10000/- vide Receipt no. LC/C/95/10402 on 05/07/1995 for three years
which matured on 04/07/1998 with the amount Rs 15180/- but I have not received the amount. Could you please help me in this matter. Your help is highly appreciated.

Annual Maintainance Contract still no service
I have given Annual Maintainence Contract no.215439 dated 16/11/2010 for my IFB washing machine SENTER 6 KGS for paying them annual Charges. Now after 1 month, IFB Industries Ltd had taken AMC from me, my WASHING MACHINE has not been functioning. I have registered the complaint with the company ON 24/08/2012 but they are not repairing my MACHINE oven saying that micro oven was not working at the time of taking AMC.If the micro oven was not working, why have the taken AMC for the faulty machine. By taking AMC is for two years going to expire on 15/11/2012 but after numerous no. of complaint to MR. Prabhat/Ms. Geetanjali/ Ms. ABHA and Mr.RAVI-Owner of SURYA CARE (GEETA COLONY) but nobody has
responed to get the resolve my problem. what is the reason behind that it s beyond my thinking. Please advice what to do now.

Kindly treat this matter very urgent.

Kind Regards
RENU DHAWAN