IFB Industries Complaints & Reviews

Sir/ Madam

1.i had purchased IFB Top Loading Washing Machine AW 7233 in the mid of January 2010. my machine is registered in the name of Shri Vikas Aggarwal, my husband. we are residing at C-9/78, Sec-7, Rohini, Delhi -110085.
2.in the start of month of march, one day when i plugged in the machine, it started making a loud sound by itself. i switched off the machine.
3.i lodged the complaint with customer care.
4. technician arrived and set right the machine. the fault was that some screw was left loose by manufacturer itself.
5. after a week, the machine did not start after plugging in. it started giving problem such that on its display panel, the numbers just blinked and the machine switched off by itself. it started after two - three seconds itself again and again switched off by itself. since then my machine is dead.
6. customer care was approached again. technician arrived in and made complaint that PCB of the machine needs to be changed. it has happened due to voltage fluctuations at my residence.
7. it has been three years of my marriage and i have not seen any voltage fluctuations in rohini where i am residing.
8. then also, we lodged a complaint with NDPL. their technician arrived three times at out place and arrived at the conclusion that voltage was right at 230V till meter installed at home. their responsibility is till the meter. on persuasion, the NDPL technician checked the voltage at the switch where machine is installed. the voltage was perfect at that point also. this was done by NDPL technician on courtesy call basis.
9.IFB technician was called again and it was explained to him that we have no problem of voltage here at the residence.
10. IFB technician told a new story that u have a leakage of earth or there is no earthing at this switch.
11. it is pertinent to mention here that the second floor where we are residing was constructed in the month of Aug 2009 and at that time all the earthing was made again by digging 30 mtrs in the ground and earthing was made with copper wire, salt and coal as required.
12.electrician was called and he confirmed that the earthing was right at the point at which the machine is installed and also at all points at the residence.
13. we again talked to the IFB technician for replacement of the machine.
14. he gave us the contact number of Shri Sandeep Sharma who is the Area Manager of West Delhi. we tried to tell him the whole story but he was so rude and impatient that instead of listening to the customer, he just told that the machine could not be replaced and he cannot help us in any regard.
15. i am sorry to mention here that his attitude was really not appreciable and he was just not listening to us at any cost. we telephoned him two times and the response was same. the attitude of him was very shameful and i will take this matter separately.
16. now you are requested to suggest me a way so that my machine is reached with a new one.
17. we are two people at home, myself and my husband. not much clothes are being washed and since the mid of march, the machine is dead.
18. if in two months of working with the machine and keeping in mind that only clothes of two people are being washed, it goes in such a state that its main part i.e. PCB needs to be changed, i donot find any valid reason to go with this machine.
19. the only resort is either IFB returns my money or IFB replaces the whole machine.
20.the other way would lie only in legal action against IFB in consumer court

Hi This is Saravanan.

Do have a worst experiance with IFB service quality.

My machine is under AMC. I had booked a complaint before 10days. No one. attend the call so far.

Everytime i called them, they have given a service centre number along with manager Mr Durai Mobile Number.

i literally tired by trying that number.

some 2 months back i got a regular call for taking up AMC and with the high torture i have taken AMC.

Now no one is there to attend the call.

CAN SOMEBODY FROM IFB HELP ME

OR ELSE YOU WILL LOOSE YOUR CRDEITABILITY.

You can reach me at[protected]

Sir,
i purchased a washing machine from autorised Delaer i e Tushar electronics at latur at that time they told me you have got a scrach card coupan from the company after near about 10 days after 10 days i went to the shop then the shopkeeper said me if you get a diccount then you have not eligble for scrach card coupan but sir at the time of purchase the shopkeeper not tell me that you have option that eighter get a discount or coupan
so sir wehter there is a scheme of company or the delear cheating me

I have a diferent and unique experiance with IFB product. I got Microwave Oven in aug, 2008. After just 3 months it stopped warming and after complaining it got fixed by replacing a fuse. Again after sometime it had the same problem and this time i had to go out of station for sometime and I planned to get it fixed after coming back. When i checked it again it worked fine. After some few months it stopped again warming, I lodged a complaint with service center and suggested them to get it fixed properly as the product was under warranty. they assuered me that the product is good and it needs fuse change. I insisted why is fuse getting worn out, there is some problem that is why fuse gets used up. They didn't listen to me and changed the fuse again.
This time again same thing happened and the product is 1 and half year old I don't use it heavily, just for warming the food that even sometimes. Warranty is expired this time. To my surprise when the customer service checked it, they told me of replacing some part worth Rs. 2000/=. I told them all story about this product why wasn't it replaced when under warranty, that time the problem was there and you were replacing fuses only. They aren't able to answer me.

If this is the problem with every IFB product then its OK I will agree IFB products are like this. If not then why was defective product sold to me and not serviced when under warranty.

Please suggest what needs to be done.

complaint No. 4279434

Tanveer
[protected]

Just 2 months back I got my washing machine serviced by M/S.Lisanth Appliance Services.,(IFB's Authorized Service Dealer), HOSUR.
They came only after 2 week's time (after getting my complaint) and asked me to send the machine to their shop as they could not do it here in my place. They had charged Rs.1930/- vide their Invoice No:029 dtd.,26.01.2010 for servicing.(Parts replaced according them : Bearing Set,Oil seal,Tub Hose,Timer). But the very next day machine did not run.
Again I called them repeatedly but they did not come. After registering an online complaint they came after a week's time and told that Rubber Sleeve got damaged. Changed the same at a cost of Rs.659/- (Inv. No:491 - Dtd .,02.02.2010).
Now the M/C is not working once again for the past 10 days.
After making a complaint with IFB's present local representative M/S.Vigneshwar Enterprises today a technician came and say that belt and PCB got damaged. The estimated charges for repairing is Rs.2750/-(approx) I really could not understand what is going on. Why they were not able to analyze the problem and rectify the same at first time itself? Even after spending Rs.3200/- (including Rs.600/- towards transportation) machine is not made to work and now they are asking another Rs.2750/- and I do not know what will be the fate of M/C even after spending this amount.
I really feel very bad for having bought an IFB machine and suffering like this with out getting proper service.
The service agents are only concerned about making money and least bothered about customer satisfaction.
I want somebody from IFB customer Support to intervene and solve my problem once for all.

S.Swaminathan.

Dear Sir,
I have purchased IFB washing Machine digital 5 kg. from Arvindra Electrnics Pvt. Ltd., SCO 1112, Sector 22-B, Chandigarh on 21.9.2009 at a total cost of Rs. 16000/- under exchange scheme. This machine is warntee for four years i.e. 23.9.09 to 22.9.13.The machine develpe some technical fault within 3 days and Sh. Sunil of S.S.Automation, SCO 303, Ist Floor, Sector 38-D, Chandigarh informed that its software required to be changed. I requested the dealer Arvindra Electronics Pvt. Ltd to exchange my washing machine. He sent one Sh. Gobinderjeet Singh, Branch Service Incharge, phone No. [protected], who alongwith an engineer made my whasing machine in working order and convienced us that it is o.k. Thereafter the machine again develped some snag and Sh. Kanhiya, Phone No. [protected] and Sh. Rajinder Kumar, phone No. [protected], visited to check the machine after great persuation, telephones and requests. They informed that the machine's drum needs to be replaced alongwith its software. The replaced the things whereas I pleaded with Sh. Gobinderjeet Singh, Branch Service Incharge Incharge to replace the piece and may change its model and I am ready to pay the difference, but all in vain and he refused to entertain my request. The replaced the drum and its other necessary parts, though the machine was purchsed 1 months before. The machine worked for 3-4 months smoothly, but the same again developed some snag and I have requested your toll free number [protected] a number of times and every time they informs that the engineer will visit within 24 hours, but I am sorry to inform you that these 24 hours are yet to come even after 4 days. I even tried to contact Sh. Gobinderjeet Singh, Branch Service Incharge but he failed to lift his telephone, and if you say I am ready to show my call detail or may request the call detail of phone of your Service Incharge. Even I tried to contact on phone Sh. Rajinder Kumar, and Sh. Kanhiya but they also did not attended my phone call. It is understood that when their senior used to avoid the phone call of customers, then they are not at fault. Through this mail I would request you to kindly either replace my washing machine or the model may be replaced and I am ready to pay the difference if there is any. I would further inform you that your service of Chandigarh is below average and no body care to hear the customer whereas the customer is treated as king by other companies like Samsung, LG etc. In the meanwhile you are requested to direct your staff to attend this complain immediately as we are struck off for the past many days to wash our clothes. Since we are a working couple, so it is better if the engineer come to our house in the evening i.e. after 5.00 p.m.
Kiran

I have an IFB Neptune dishwasher, purchased in April 2007. It is out of guarantee period and I do not have an AMC. The machine is not functioning and i complained on 19 Feb 2010. I was told that it will be set right within 24 hours.For three weeks there was no response. The mechanic come last week to replace the defective part, he brought an open old looking piece. I brought this to the notice of the customer care people.On repeated complaints one senior service pers Vijay Wagle contacted me and said that the mechanic will bring a new piece but today it was again an old piece. I have called the customer care a number of times today. Each time I am told that their seniors are in a meeting but someone will call in 15 mins time. No one has called. Its a over a month now. What do I do?

my washing machine was around 10 yrs old in a good condition, just then i started facing drainage problem which came with a huge expenditure package.
After spending good 7k the problem is still persisting and the best is you register your complain everyday and the engineers do visit and leave saying some senior person will come tomorrow and rectify it......
but the saying tomorrow never comes, truly fits here.

from vrishali dalvi <[protected]@gmail.com>
details Mar 23 (22 hours ago)
to "ConsumerComplaints.in" <[protected]@ifbglobal.com>
date Mar 23, 2010 12:54 PM
subject Re: Contact Details
mailed-by gmail.com

hello IFB,
my contact details: Mrs Madav. 405/B, phase 1, lake homes, powai, mumbai. ph.no [protected]
product: wash machine senorita
nature of complaint: the freshly supplied (one day ago) motor speed control unit card (which was under warrenty of 6 months since NOV 2009 and purchased at rs1800/- then) is not functioning. the person who had represented IFB and replaced the card is not ready to take the responcibility of the replaced part. machine is idle since 8 days. i am being cheated.
nature of would be action: 1) have already lodged complaint on[protected]
2)after a wait period of 48 hr more (starting from 12 noon today) a written detailed report shall be generated and submitted to the consumer forum and local police station with CC to IFB customer service.
awaiting your early response and action.
Dr.Vrishali Madav

A comlaint was lodged for the fault in the machine around 10 days back at IFB call centre
Comlaint ID is 4249903
Four times the technician has attended but every time he has left for want of some spare, without rectifying the machine.
Apart from call centre talked to following persons without any benefit
1. Mr Nishant Batra
2. Mr Ashish Samanta
3. Mr Bhimsen
4. Mr Dev Prasad.

Now they have stopped responding to my calls

What to do? Can I goto consumer forum. Machine is under extended AMC.

Dear Sir,

This is Kalaiselvi K from Adambakkam (34 E, Fourth Cross, NGO Colony, Adambakkam, Chennai). We recently purchased in the name of Kalai Selvi K (04/01/2010) IFB Senorita DX 5.5 KG (SR.No. WT SEN DX 5.5B 054111) from Eagle Electronics , Adambakkam.

Once after purchase of the IFB Washing machine , demo was provided by Mr. Ganesh ([protected]) but we heared some extra noise while running the machine in the first attempt. He told due to new machine installation and settling will take some time. He told to observe the machine for any related issues and report if any abnormal behavior.

We previously used IFB executive elite model and we never seen such strange noise in usage, but due to service engineer explanation we thought of observing in future usage.

Second day when we tried to use the machine for washing we heared over noise with heavy vibration, we called the engineer to rectify the issue. He came and removed the safe packing material which was kept inside the machine during transporation (engineer didn’t remove the packing material during demo in the first stage) due to his carelessness and negligence this abnormal behaviour repeated in all our stages o[censored]pcoming washes.
We logged complaint to IFB for several times (more than 5 times within a period of 3 weeks – one of such complaint is dated 4/2/10, complaint no. 4096392) but there is no use in all over complaint and the problem repeated inspite of the engineer visit. We also shown the problem to our purchase dealer (Eagle Electronics)and he told he will give permanent solution.

Until now there is no proper solution from the engineer or the dealer. Both of them assured to rectify the issue with another new machine (IFB) replacement. At present the machine is in dead condition (not rinsing or washing which both of them witnessed and till now there is response – inspite of purchasing the new machine we still wash our cloths through hand wash only).

Do you think is the way IFB behaves for the customers for problem rectification ??? and more over we are IFB customers for more than 5 years of washing machine usage.

Kindly look into this issue on top priority and supply us with new machine (we are not satisfied with the existing machine and we don’t want to use these kind of problematic machine life long – as we purchased brand new IFB machine and it is not a second one I hope).

We need permanent solution with New IFB machine replacement either with the same model or higher end model – if not kindly return our purchase amount with interest so that we will purchase any other brand new good model machine.

Kindly update at the earliest to rectify the issue.

Yours

Kalaiselvi K
Adambakkam, Chennai - 88.
Mob - [protected].

Dear Sir,

My cousin sister Swathi Girija Devi attended a seminar organised by IFBI in Thiruvananthapuram where she resides. The seminar was organised in order to draw students into courses offerred by IFBI in the field of Banking Operations and Financial Services. Based on her eligibility the cond uctor of the seminar Mr Satish offerred her to join the Full time course PGDBFS (Post Graduate Diploma in Banking & Financial Services) at their Chennai institute.As she was interested in joining the course being a resident of Chennai my husband Mr. Debopriyo Sen (Sales Manager Taj Hotels) personally visited the centre located at R.K Salai to enquire about the course. He was given an A class welcome by the team headed by Mr Satish and loads of good things about the course and the insititute was promised. They updated him that the course would start in the month of January 2010. After this Swathi along with her family came down to Chennai in the month of December 2010 and visited the centre with her father , yet again tons of promises followed.Completely trusting the words of the office bearers especially Mr Mathi Accounts Head , Swathi enrolled herself into the course paying the fee amount prescribed. It was promised that the course would start mid Jan 2010. We called up the institute just the week before to confirm the dates and they told us that course will be delayed. by a week. We called them back the next week and found that the concerned in charge Mr Satish has gone away to Kerala to gather more students for this course. We were shocked to here as we thought that the course was in place for many years now and will have sufficient candidates.The institute called up Swathi and asked to come for her first class on a Friday the next week. She attended the induction class and find out that she has been seated in the induction class of students who have enrolled for a different course PGDBO. She was shocked and shatterred at being cheated by the institute. This prompted me to meet the concerned person myself who apparently was still poaching for more such innocent students in Kerala. I personally visited the institute and spoke to Srinivas (not sure of his designatio), he assurred me that Satish will respond to me on the dates. When I finally got to speak to Mr Satish I got to hear with utmost shock that they do not have students to attend the full time course of PGDBFS and are therefore not sure when they can begin the course or if at all they will be able to begin. What they had as of now is only the part time students for this course. He even told me that we had clearly instructed the office bearer not to collect the fees from Swathi as she was the only student who had opted for this course . By this time there was a personal tragedy in Swathi's family and she had to return back. We asked for a re imbursement of fees amount and they immediately jumped up and told that they will not re imburse Rs 3000 which is admission fees.Without even having course they have collected fees from a student and this was the treatment being metted out to them. They gave us a letter on Jan 20th that the fees amount will be re imbursed in 30 working days. Now its over two months and the amount has not yet been re imbursed . I have been calling on a regular basis and keep getting excuses such as year end , audit is going on , head office has to sanction. They are in fact not even willing to provide us with the contact details for the HO in charge .

I Mrs.Srilatha Balaji,using IFB washing machine model-Executive plus for the past 8years regularly on AMC coverage. As it started giving trouble I had filed a complaint on[protected] to the IFB Customer care(CustomerID-1802868; complaint no.[protected] ; after giving a reminder on[protected]C,complaint some technitian turned up, attended the fault and he had taken some part for replacement,since then he did not come again with a new part for replacement.On 9th March I had put forth this matter even to AREA MANAGER ;Mrs.Mariam too.The higher executives had given me assurance for the services bynext day but the status is the same.This is the second time I'm experiencing with IFB
The Bangalore services are really bad.

I had purchased a washing machine model Executive Plus from M/s IFB
It is still under warranty. It started water leaking from the botom. Lodged a complaint no.4206228 on 02.03.2010 at their call centre number provided.Till date no action has been taken despite the fact their engineers visited our house twice and gave us assurance to replace a defective part which has not yet been replaced despite our numerous complaints at their call centre and franchise M/s Laxmi Services shop no. 7 Chauhan market Dadri Road Sector 44 Noida.
Their man named some Mr.Sen, receiving the calls at telephone no.[protected] has stopped receiving our calls.
I feel cheated having purchased FBI product.
No one is giving details of Senior Officers.
Please help
Regards
R.K.Trehan

i am renu gelda from jaipur i purchased ifb dishwasher 3 years back with 4 years warrenty. from last 3 months there is a complaint of water leakage from the machine but the service center is unable to repair it. i am highly disappointed with the kind of service ifb provides. service center kept our machine for 10-15 days but were unable to solve the problem.

My name : D.Ramaswamy, from Chennai - Tamilnadu
My IFB customer number : 1233517
My IFB complaint number : 4149735 dt 17.02.2010

My tale of woe - I purchased one 5 kg Digital IFB on 30.11.2007 and it developed some repair on 16.02.2010. I made a complaint to IFB Call Center on 17.02.2010, as above. From that day, endless calls to call center, their local Chennai office, and still on date 04.03.2010, the problem is not solved.

IFB Service Story: Around 4 service staff of IFB visited and inspected the machine.
First Mr. Mohan came on 17.02.2010 opened the lid of the machine and said some parts are broken and to be replaced. After 5 days of my calling......calling, one Mr.Raju came and he also inspected and said 2 parts - one front balancing stone and one front PVC half drum which carries this stone to be replaced.
He did it after 5 days of running and calling and charged Rs.2450.00 for parts and Rs.750 for service charges and totaling I paid Rs.3200.00 on 24.02.2010, but the machine did not work. When changing the parts, he completely dismantled the machine and did the repair. But while re-assembling the machine he made some wrong electrical connection to motor. When the service staff Mr. Raju switched on the machine, it showed error " E-5". He said that he will rectify that next day and walked away with the money.

Next day he came and did some reconnection to motor and this time error message is "E-7", but Mr. Raju did not come here after, saying that he went on leave(I was told). I made number of phone calls to Call center of IFB and to local office. This time one Mr. Chandraseker came 01.03.2010, opened the lid, went away saying that he will come with some electric spare to test the machine. But did not turn up as on date 04.03.2010.

Again usual calling, follow up, today 04.03.2010 morning one new service staff Mr. Suresh came. He tried some reconnections, etc. but it did not work. He assured that he will be back today evening (04.03.2010 Thursday) with some spares to test and gone.... gone.... and gone with the wind!!!!

Conclusion: Even after spending this much time and money, the machine is not useable and not repaired properly.

Finally, now I have two options before me - one is to scrap this IFB washing machine, sell to a junk scrap dealer or
Other option is to approach Consumer court in Chennai for deficiency in service.

IFB has to advice me in this matter.

I made a service contract with you on 09/10/09,which expires on 14/11/11, by paying cash Rs2780 vide receipt no 24655. till date I have not received even a single courtesy call from your side for asking how the machine works.Last month I complained for not working of the machine, your serviceman came but with unsatisfactory result. yesterday also I complained on phone[protected] but till now no action is taken.only complain no is given(complain no is 4208756).basically why the complain should come with your advertise saying your Washing machine is ranked as no 1. please improve your service, with one call the attendant should attend the complain, hope the things will improve in future.

I HAVE ONE IFB WASHING MACHINE AND IT IS UNDER AMC. .ABOUT TEN DAYS BACK I GAVE A COMPLAINT THAT MY WASHING MACHINE GIVING A LOT OF NOISE. NEXT DAY ONE TECHNICIAN CAME AND CHECKED THE MACHINE . HE SAID THE MACHINE IS ALRIGHT AND LEFT MY HOUSE.. AFTER SOME TIME WATER STARTED LEAKING FROM THE MACHINE. THEN I GAVE A COMPLAINT. AFTER TWO DAYS ONE OF THE TECHNICIAN CALLED ME AND TOOK APPOINTMENT TIME TO CHECK THE MACHINE. BUT HE NEVER TURNED UP. AGAIN I GAVE A COMPLAINT ON 26/2/2010. EVERY DAY I AM REMINDING THE CUSTOMER SERVICE. BUT NOTHING HAS BEEN DONE TILL DATE.

I bought an IFB Neptune dishwasher from their website in Jan-2008. Since Nov-2008, it started giving problems with its circulation pump. I have 7 complaints filed with their customer service department for the same problem since then (see the complaint numbers below). The local IFB customer service center is extremely bad and unresponsive. Here is what has happened in last 15 months:

- After calling again and again from Nov-2008 onwards, they kept delaying the repair. Eventually 3 months later, and having filed 3 more complaints because of lack of action, they replaced the pump under warranty.

- But it was a defective pump, and started giving problems in less than one month again. Same story of multiple calls and multiple complaints repeated for a few more months, and they replaced the pump again under warranty in Sep-2009.

- Four months later, the pump has stopped working again. And this time, the warranty doesn't cover it because it expired one month ago in Jan-2010. So basically the whole story in last 15 months (from nov-2008 till now) has been to somehow keep replacing the defective pump with an old refurbished defective piece till the warranty period is over. This is a clear case of warranty fraud. The replacement pumps installed in the dishwasher have had manufacturing dates that are older than the dishwasher itself.

- Even on saying that I am willing to pay for the repairs now, the local service center people are delaying the job again and again making different excuses. And on top of that, they have even stopped picking up the phones because of complaints, including Parveen, and the local head Gobinderjeet Singh.

I have appliances from many different brands including Samsung, LG, Onida, Videocon in 3 different houses owned by my family; and IFB is the worst in customer service. The IFB service experience has been so bad that everyone I know will not buy an IFB product even if it is given for free. The cost of agony and pain having to go through the experience with their customer service alone is much more than that. I have no option left but to go to consumer court with all the records and proofs now, including phone call records of numerous calls that I have made for this one problem (it must be over 70 calls by now). That seems to be the only way out now.

customer-id: 1700806
complaint#'s:
27/11/2008: 2470970
11/01/2009: 2607744
07/02/2009: 2703424
19/05/2009: 3043361
07/09/2009: 3464359
20/01/2010: 4050713
22/02/2010: 4169763

IFB service is non existent, they collect AMC fees ( Annual Maintenance Contract) and never show up to fix problems. My complaint for a non working washing machine is pending since January 22nd 2010 and IFB is yet to fix the same. I have called their help lines [protected], Mr. Saravanan, IFB Regional Manager [protected], and service manager Mr. Parthasarathy [protected] and yet no one has come to fix the problem. One technician came to inspect the machine and disappeared saying that he needed to get the parts for fixing the machine and there has been no sign of him.

In the absence of my complaint not being attended to I have repeatedly asked for a refund of my AMC money and that has also not been fulfilled. What can be done to bring these people to justice? This seems like a scam to get money from unsuspecting consumers under the corporate guise.