IFB Industries Complaints & Reviews

A comlaint was lodged for the fault in the machine around 10 days back at IFB call centre
Comlaint ID is 4249903
Four times the technician has attended but every time he has left for want of some spare, without rectifying the machine.
Apart from call centre talked to following persons without any benefit
1. Mr Nishant Batra
2. Mr Ashish Samanta
3. Mr Bhimsen
4. Mr Dev Prasad.

Now they have stopped responding to my calls

What to do? Can I goto consumer forum. Machine is under extended AMC.

Dear Sir,

This is Kalaiselvi K from Adambakkam (34 E, Fourth Cross, NGO Colony, Adambakkam, Chennai). We recently purchased in the name of Kalai Selvi K (04/01/2010) IFB Senorita DX 5.5 KG (SR.No. WT SEN DX 5.5B 054111) from Eagle Electronics , Adambakkam.

Once after purchase of the IFB Washing machine , demo was provided by Mr. Ganesh ([protected]) but we heared some extra noise while running the machine in the first attempt. He told due to new machine installation and settling will take some time. He told to observe the machine for any related issues and report if any abnormal behavior.

We previously used IFB executive elite model and we never seen such strange noise in usage, but due to service engineer explanation we thought of observing in future usage.

Second day when we tried to use the machine for washing we heared over noise with heavy vibration, we called the engineer to rectify the issue. He came and removed the safe packing material which was kept inside the machine during transporation (engineer didn’t remove the packing material during demo in the first stage) due to his carelessness and negligence this abnormal behaviour repeated in all our stages o[censored]pcoming washes.
We logged complaint to IFB for several times (more than 5 times within a period of 3 weeks – one of such complaint is dated 4/2/10, complaint no. 4096392) but there is no use in all over complaint and the problem repeated inspite of the engineer visit. We also shown the problem to our purchase dealer (Eagle Electronics)and he told he will give permanent solution.

Until now there is no proper solution from the engineer or the dealer. Both of them assured to rectify the issue with another new machine (IFB) replacement. At present the machine is in dead condition (not rinsing or washing which both of them witnessed and till now there is response – inspite of purchasing the new machine we still wash our cloths through hand wash only).

Do you think is the way IFB behaves for the customers for problem rectification ??? and more over we are IFB customers for more than 5 years of washing machine usage.

Kindly look into this issue on top priority and supply us with new machine (we are not satisfied with the existing machine and we don’t want to use these kind of problematic machine life long – as we purchased brand new IFB machine and it is not a second one I hope).

We need permanent solution with New IFB machine replacement either with the same model or higher end model – if not kindly return our purchase amount with interest so that we will purchase any other brand new good model machine.

Kindly update at the earliest to rectify the issue.

Yours

Kalaiselvi K
Adambakkam, Chennai - 88.
Mob - [protected].

Dear Sir,

My cousin sister Swathi Girija Devi attended a seminar organised by IFBI in Thiruvananthapuram where she resides. The seminar was organised in order to draw students into courses offerred by IFBI in the field of Banking Operations and Financial Services. Based on her eligibility the cond uctor of the seminar Mr Satish offerred her to join the Full time course PGDBFS (Post Graduate Diploma in Banking & Financial Services) at their Chennai institute.As she was interested in joining the course being a resident of Chennai my husband Mr. Debopriyo Sen (Sales Manager Taj Hotels) personally visited the centre located at R.K Salai to enquire about the course. He was given an A class welcome by the team headed by Mr Satish and loads of good things about the course and the insititute was promised. They updated him that the course would start in the month of January 2010. After this Swathi along with her family came down to Chennai in the month of December 2010 and visited the centre with her father , yet again tons of promises followed.Completely trusting the words of the office bearers especially Mr Mathi Accounts Head , Swathi enrolled herself into the course paying the fee amount prescribed. It was promised that the course would start mid Jan 2010. We called up the institute just the week before to confirm the dates and they told us that course will be delayed. by a week. We called them back the next week and found that the concerned in charge Mr Satish has gone away to Kerala to gather more students for this course. We were shocked to here as we thought that the course was in place for many years now and will have sufficient candidates.The institute called up Swathi and asked to come for her first class on a Friday the next week. She attended the induction class and find out that she has been seated in the induction class of students who have enrolled for a different course PGDBO. She was shocked and shatterred at being cheated by the institute. This prompted me to meet the concerned person myself who apparently was still poaching for more such innocent students in Kerala. I personally visited the institute and spoke to Srinivas (not sure of his designatio), he assurred me that Satish will respond to me on the dates. When I finally got to speak to Mr Satish I got to hear with utmost shock that they do not have students to attend the full time course of PGDBFS and are therefore not sure when they can begin the course or if at all they will be able to begin. What they had as of now is only the part time students for this course. He even told me that we had clearly instructed the office bearer not to collect the fees from Swathi as she was the only student who had opted for this course . By this time there was a personal tragedy in Swathi's family and she had to return back. We asked for a re imbursement of fees amount and they immediately jumped up and told that they will not re imburse Rs 3000 which is admission fees.Without even having course they have collected fees from a student and this was the treatment being metted out to them. They gave us a letter on Jan 20th that the fees amount will be re imbursed in 30 working days. Now its over two months and the amount has not yet been re imbursed . I have been calling on a regular basis and keep getting excuses such as year end , audit is going on , head office has to sanction. They are in fact not even willing to provide us with the contact details for the HO in charge .

I Mrs.Srilatha Balaji,using IFB washing machine model-Executive plus for the past 8years regularly on AMC coverage. As it started giving trouble I had filed a complaint on[protected] to the IFB Customer care(CustomerID-1802868; complaint no.[protected] ; after giving a reminder on[protected]C,complaint some technitian turned up, attended the fault and he had taken some part for replacement,since then he did not come again with a new part for replacement.On 9th March I had put forth this matter even to AREA MANAGER ;Mrs.Mariam too.The higher executives had given me assurance for the services bynext day but the status is the same.This is the second time I'm experiencing with IFB
The Bangalore services are really bad.

I had purchased a washing machine model Executive Plus from M/s IFB
It is still under warranty. It started water leaking from the botom. Lodged a complaint no.4206228 on 02.03.2010 at their call centre number provided.Till date no action has been taken despite the fact their engineers visited our house twice and gave us assurance to replace a defective part which has not yet been replaced despite our numerous complaints at their call centre and franchise M/s Laxmi Services shop no. 7 Chauhan market Dadri Road Sector 44 Noida.
Their man named some Mr.Sen, receiving the calls at telephone no.[protected] has stopped receiving our calls.
I feel cheated having purchased FBI product.
No one is giving details of Senior Officers.
Please help
Regards
R.K.Trehan

i am renu gelda from jaipur i purchased ifb dishwasher 3 years back with 4 years warrenty. from last 3 months there is a complaint of water leakage from the machine but the service center is unable to repair it. i am highly disappointed with the kind of service ifb provides. service center kept our machine for 10-15 days but were unable to solve the problem.

My name : D.Ramaswamy, from Chennai - Tamilnadu
My IFB customer number : 1233517
My IFB complaint number : 4149735 dt 17.02.2010

My tale of woe - I purchased one 5 kg Digital IFB on 30.11.2007 and it developed some repair on 16.02.2010. I made a complaint to IFB Call Center on 17.02.2010, as above. From that day, endless calls to call center, their local Chennai office, and still on date 04.03.2010, the problem is not solved.

IFB Service Story: Around 4 service staff of IFB visited and inspected the machine.
First Mr. Mohan came on 17.02.2010 opened the lid of the machine and said some parts are broken and to be replaced. After 5 days of my calling......calling, one Mr.Raju came and he also inspected and said 2 parts - one front balancing stone and one front PVC half drum which carries this stone to be replaced.
He did it after 5 days of running and calling and charged Rs.2450.00 for parts and Rs.750 for service charges and totaling I paid Rs.3200.00 on 24.02.2010, but the machine did not work. When changing the parts, he completely dismantled the machine and did the repair. But while re-assembling the machine he made some wrong electrical connection to motor. When the service staff Mr. Raju switched on the machine, it showed error " E-5". He said that he will rectify that next day and walked away with the money.

Next day he came and did some reconnection to motor and this time error message is "E-7", but Mr. Raju did not come here after, saying that he went on leave(I was told). I made number of phone calls to Call center of IFB and to local office. This time one Mr. Chandraseker came 01.03.2010, opened the lid, went away saying that he will come with some electric spare to test the machine. But did not turn up as on date 04.03.2010.

Again usual calling, follow up, today 04.03.2010 morning one new service staff Mr. Suresh came. He tried some reconnections, etc. but it did not work. He assured that he will be back today evening (04.03.2010 Thursday) with some spares to test and gone.... gone.... and gone with the wind!!!!

Conclusion: Even after spending this much time and money, the machine is not useable and not repaired properly.

Finally, now I have two options before me - one is to scrap this IFB washing machine, sell to a junk scrap dealer or
Other option is to approach Consumer court in Chennai for deficiency in service.

IFB has to advice me in this matter.

I made a service contract with you on 09/10/09,which expires on 14/11/11, by paying cash Rs2780 vide receipt no 24655. till date I have not received even a single courtesy call from your side for asking how the machine works.Last month I complained for not working of the machine, your serviceman came but with unsatisfactory result. yesterday also I complained on phone[protected] but till now no action is taken.only complain no is given(complain no is 4208756).basically why the complain should come with your advertise saying your Washing machine is ranked as no 1. please improve your service, with one call the attendant should attend the complain, hope the things will improve in future.

I HAVE ONE IFB WASHING MACHINE AND IT IS UNDER AMC. .ABOUT TEN DAYS BACK I GAVE A COMPLAINT THAT MY WASHING MACHINE GIVING A LOT OF NOISE. NEXT DAY ONE TECHNICIAN CAME AND CHECKED THE MACHINE . HE SAID THE MACHINE IS ALRIGHT AND LEFT MY HOUSE.. AFTER SOME TIME WATER STARTED LEAKING FROM THE MACHINE. THEN I GAVE A COMPLAINT. AFTER TWO DAYS ONE OF THE TECHNICIAN CALLED ME AND TOOK APPOINTMENT TIME TO CHECK THE MACHINE. BUT HE NEVER TURNED UP. AGAIN I GAVE A COMPLAINT ON 26/2/2010. EVERY DAY I AM REMINDING THE CUSTOMER SERVICE. BUT NOTHING HAS BEEN DONE TILL DATE.

I bought an IFB Neptune dishwasher from their website in Jan-2008. Since Nov-2008, it started giving problems with its circulation pump. I have 7 complaints filed with their customer service department for the same problem since then (see the complaint numbers below). The local IFB customer service center is extremely bad and unresponsive. Here is what has happened in last 15 months:

- After calling again and again from Nov-2008 onwards, they kept delaying the repair. Eventually 3 months later, and having filed 3 more complaints because of lack of action, they replaced the pump under warranty.

- But it was a defective pump, and started giving problems in less than one month again. Same story of multiple calls and multiple complaints repeated for a few more months, and they replaced the pump again under warranty in Sep-2009.

- Four months later, the pump has stopped working again. And this time, the warranty doesn't cover it because it expired one month ago in Jan-2010. So basically the whole story in last 15 months (from nov-2008 till now) has been to somehow keep replacing the defective pump with an old refurbished defective piece till the warranty period is over. This is a clear case of warranty fraud. The replacement pumps installed in the dishwasher have had manufacturing dates that are older than the dishwasher itself.

- Even on saying that I am willing to pay for the repairs now, the local service center people are delaying the job again and again making different excuses. And on top of that, they have even stopped picking up the phones because of complaints, including Parveen, and the local head Gobinderjeet Singh.

I have appliances from many different brands including Samsung, LG, Onida, Videocon in 3 different houses owned by my family; and IFB is the worst in customer service. The IFB service experience has been so bad that everyone I know will not buy an IFB product even if it is given for free. The cost of agony and pain having to go through the experience with their customer service alone is much more than that. I have no option left but to go to consumer court with all the records and proofs now, including phone call records of numerous calls that I have made for this one problem (it must be over 70 calls by now). That seems to be the only way out now.

customer-id: 1700806
complaint#'s:
27/11/2008: 2470970
11/01/2009: 2607744
07/02/2009: 2703424
19/05/2009: 3043361
07/09/2009: 3464359
20/01/2010: 4050713
22/02/2010: 4169763

IFB service is non existent, they collect AMC fees ( Annual Maintenance Contract) and never show up to fix problems. My complaint for a non working washing machine is pending since January 22nd 2010 and IFB is yet to fix the same. I have called their help lines [protected], Mr. Saravanan, IFB Regional Manager [protected], and service manager Mr. Parthasarathy [protected] and yet no one has come to fix the problem. One technician came to inspect the machine and disappeared saying that he needed to get the parts for fixing the machine and there has been no sign of him.

In the absence of my complaint not being attended to I have repeatedly asked for a refund of my AMC money and that has also not been fulfilled. What can be done to bring these people to justice? This seems like a scam to get money from unsuspecting consumers under the corporate guise.

Dear Sir / Madam ,

iam Chandrika loacated in chennai.I have an IFB top loading washing macine which is under warranty period booked in my husband's name S. Sesahdri sekar.
On 13 th feb i have launched a complaint with your customer care in b'lore that there is a problem in my machine ( the delicate button " start" is not working / complaint no : 4137878)..
i was told that your representative will turn up within 24 hours to attend the complaint. But he attended on 17 th of feb which is after 4 days after my complaint and he found that there is a problem in the " PCB " board which has to be replaced.

Today is 25 th of feb and till today the " PCB" board has not been replaced and no body knows when will the PCB board come for replacement.Even after repeated calls to your customer care center there is no use.I donot know whom to contact in this reagrd .If this is the case that IFB handles the customers regret to say that this is highly not appreciable.Will wait for a day for the out come if still no body is not attending my call i have no other choice but to go for a consumer court as my machine is still under the warranty period.

CAN SOMEBODY WAKE UP AND ATTEND THIS ISSUE IMMEDIATELY.
YOUR IMMEDIATE RESPONSE IN THIS REGARD WOULD BE HIGLY APPRECIATED.

Poor service from the day 1 from IFB

After Purchase of New IFB Senator Dx 6 Kg, for Rs. 27,100/- the first day of service from IFB (for installation service) was one of the poorest I had seen from manufacturer of world class washing machines in India.

Machine was purchased on 21.2.10 and delivered on 23.02.10.(Croma- Ghatkopar West invoice no.[protected] dtd. 21.2.10)

The guy from IFB visited our home at 4.00 PM (on 24.02.10), was not interested in machine installation but in selling his washing powder, his steel washer etc.

For steel washer he was asking for Rs. 250. When I did not pay him and bought it ourselves for Rs. 40, he refused to install the machine stating he will not connect pipes and I should call a plumber.

I was using another washing machine at the same spot and all plumbing is in place, so the guys insistence that pipe connection is not installation but it is work of plumber was very annoying.

The guy left without installing the new machine.

However the selling company - Croma (Ghatkopar East branch, Mumbai) was of great help and they are trying to get the machine installed, but IFB is great disappointment.

I have launched complaint about improper heating & light problem in my microwave oven third week of OCT 09 having comp. no.5950 at Raipur Chattisgarh state.After many reminder it has not been attended so far.Ultimately I Have again launched the same comp.at Kolkata office on 9th DEC 09 having comp. no.3850214.But til date after many reminder it is unattended yet.
Therefore I request you to kindly look into the matter and do the needful.

This is the second time I am complaining regarding the same issue. I bought an IFB microwave machine on Christmas for my mother. They gave us a defective machine. Shahs a shop in Chennai have a policy (very convenient, i must add) that once you buy any product they wash their hands off it.ie You are responsible for contacting the company of your product. Thus I will not be buying at this Shahs again.

Well, I got this microwave and after calling them about 100,000 times to replace the darn machine they arrive after 1 month with some motorbike and bring us this replacement.. We were going to go to the police the next day if they did not come.. we were fed up of it all.. and this is just a microwave. Now we have the new machine from IFB India and it works but they have left the old machine here at our home. They promised to pick it up immediately. These south indian service people have not till now. And now it is 2+ months away from the time of purchase.

Anyways a few days back I called IFB service again and they told me to call some Chennai guy who will pick it up. I have called a Mr.(I will not name him in case of legal issues) from Chennai. He has promised to come last week. And guess what he did not come. When I called him he knew our exact location and knew exactly what he had to do. So why did he not come?

Is this like the worst service in the world or what? What do I do with the old defective machine they left? Any ideas? Can I throw it away? Because I am not calling again.

In any case I am registering a complaint against IFB service in Chennai. And a note for IFB India.

Btw. when I read the report they have taken regarding my last complaint they mentioned that I was adamant for changing the defective machine. In my defense.. who would not be adamant if the company takes one month and if their machine is not working? I would rather have bought from any other company but it looks like i made a mistake! It does not make sense .. sorry.

I have tried what I could and dont want to anymore. If they dont want their machine I want to get rid of it some other way. I am a german citizen but honestly even though IFB is collaborated with German technology etc.. its got to be on the top of the list for one of the worst service in the world.

Obed Tewes

sir,
we are having one IFB FRONT LOADING DIGITAL WASHING MACHINE Model No (10707/Digital) and also we are having Annual Maintenance Contract up to 18/06/2011.
The Washing Machine is not working for the last 25 days and we informed the local service center and of no use and then we made a complaint (complaint no 4153376) on 18/02/2010 to "24 Hrs" CUSTOMER CARE ( of IFB) [protected] . They promised us to do the needful within 2 days. Sofar they have not rectified the same.

What is the use of having AMC and even in a METRO CITY (CHENNAI), they are not able to give immediate service to rectify the mistake.

Please do the needful

This is Dhanasekar, residing in Chennai, Tamil Nadu. I had entered AMC with IFB Industries and AMC is valid till 1st October 2010. My customer code is 2074751. I own an IFB Supremo Washing machine since 1999. I had lodged a complaint that my Washing machine is making a hell a lot of noise and also that it is moving hither and thither while the spin is on. In November 2009, one of your service personnel by name Mr.Arivudoss attended the complaint and replaced the ball bearing claiming it to be defective, simultaneously, he had been very keen in pushing the products launched by IFB like descal powder, water softener etc. and compelled me to buy a minimum of 4 packets and took a cheque towards its cost in the name of Classic Enterprises. The noise and vibration problem was persistent and the very next day I complained to the fellow who had attended service. Thereafter one your nano technician came home to teach me how much clothes I should load and how much I should use, ignorant of the fact that I own the machine since 1999. After that inspite of all the efforts I gained to register a complaint through toll free with great struggle (server down, computer is not functioning, etc) and one of the service personnel had come to say that the bearing in the motor is jammed and tried replacing the same with another reconditioned/ serviced motor (Not a new one) taking away the motor from my machine and also replaced the belt connecting the motor even though it was in good condition and charged me another Rs.660 + for that and tried to take away the old belt. On compulsion, he had returned the belt and left the place. Next day, when the machine was put to use, i came to understand that he has fixed the motor of Executive model instead of Supremo. I immediately, called him and complained, he said that the motor for supremo is not readily available and will be replaced in a weeks time. But, it is almost a fornight has lapsed, my call remains unattended under the pretext that the motor for supremo model is not available. I doubt whether they are trying to recondition the motor that has been taken from my machine and place it back. I request you to intrude into the matter and find a salvation immediately.

Thanking you,

Yours sincerely,


P. DHANASEKAR.

vibration with big noise and sounds, and now not working. mechanic visited but not attended the problem by saying that the drum broken and sr. mechanic will attend. the machine repair has not been properly attended and it could not be used from its purchase in january,2010. I am undergoing mental agony because of it.Please replace the machine or attend the repair properly. my customer i.d. no is 2149694.

(complaint no. 4066996 Date 26/01/20010).
(complaint no. 4144769 Date 15/02/2010)
(MW Model no.20PG2S)

Very poor after sales Service. There was some problem in one ‘touch pad key’ of IFB Microwave (though ideally it should not happen in IFB MW). I complained one month back (complaint no. 4066996 Date 26/01/20010). Then followed two three times on phone then only a technician came. Initially I was told it’s a small problem and would be repaired by the technician at the site. Technician came and told a part is required which will cost 2000/- (I bought MW in 5000/-). Later when I said its expensive and I need bill he said it will cost 700 – 800/- and he will get it in five days. Then no information either from technician or IFB for a month.

Then again I complained five days back (complaint no. 4144769 Date 15/02/2010) but still no response from anyone. I will wait for few more days….

we have a front loading IFB washing machine. The machine once switched on will not stop but it continuously runs. we have to switch off the main power to the machine. the main problem is we can not open the door of the machine and thus the clothes remains inside the machine. we have not been able to take the clothes out of the machine at all....