IFB Industries Complaints & Reviews

dishwasher — short circuit in dishwasher

sir,
while my machine was running yesterday smoke was seen with some sound and machine was switched off immediatly.

IFB Dish Washer — company refuses to replace faulty diswasher

>>>> Dear .mr pawan
>>>>
>>>> It is with great anguish and pain that we write this mail to
>>>> complain of the pathetic service and product quality of ifb
>>>> dishwasher
>>>>
>>>> My dad S umapathy had purchased a dish washer a year back and ever
>>>> since that time we have been speaking to your service centre for
>>>> one problem or the other and they have tried all trial and error
>>>> techniques in the world
>>>>
>>>> Last 9 months all your service staff have come and gone _replaced
>>>> circuit boards and what not but to no avail
>>>>
>>>> In fact your service staff clearly said replacement is the only
>>>> solution for this problem
>>>>
>>>> But inspite of my dad following up with krishnamoorty he is not
>>>> replacing tjhe machine and he says some reason or the other which
>>>> is absolutely not convincing
>>>>
>>>> I would request to pls look into the matter asap and replace the
>>>> machine without putting us to more stress.
>>>>
>>>> Awaiting your revert today on this

regds
arun


_______________________________________________________________________________

it is interesting to see how the company is totally ignorant to the complaints of the customer ......pls see belwo the mail chain till date

Dear Mr krishnamoorthy,

As discussed on telecom just a few minutes back , Your person has come and viewed for himself that the problem is not yet resolved and he can confirm that the wash quality is far below expectations.

I would sincerely hope that at least now you will help us by doing a replacement of the machine with new machine and solve our complaints .

Expecting your reply / call by 4 pm

Regds
Arun
[protected]



-----Original Message-----
From: KRISHNA MOORTHY [mailto:[protected]@ifbglobal.com]
Sent: Monday, February 15, 2010 6:29 PM
To: Arun Umapathy
Cc: [protected]@ifbglobal.com; [protected]@ifbglobal.com; [protected]@ifbglobal.com
Subject: Re: Problems in IFB dishwahser ever since we bought- urgent

Dear Mr Arun,

Prior to receiving this message, our Engineer Mr Srinivasan had spoken to your father mr Umapathy to make a courtesy visit to your home and take feedback on the machine's performance.

However your father told him that there is no vessels left for the day for washing, hence asked Mr Srinivasan to come tomorrow. In the mean time we have received your mail, which sounds different from the discussion of my engineer with your father.

Still pl let us know the convenient time for tomorrow, so that our engineer Mr Srinivasan can visit your father's home.

Awaiting your reply.

With Regards,

B Krishnamoorthy
Regional Service Manager- Southern Region IFB Industries Ltd, Home Appliances Division.

----- Original Message -----
From: "Arun Umapathy" <[protected]@infosys.com>
To: <[protected]@ifbglobal.com>
Cc: <[protected]@ifbglobal.com>; <[protected]@ifbglobal.com>; <[protected]@ifbglobal.com>
Sent: Monday, February 15, 2010 5:12 PM
Subject: RE: Problems in IFB dishwahser ever since we bought- urgent


> Dear Mr Negi / all,
>
> Based on your assurance we have been patient and have tried using the
> machine for the last 18 days , but to be honest the quality is still
> the same and absolutely the same which is - the washing quality is
> very bad and all utensils have to be washed again ...we did not buy a
> dishwasher to clean things ourselves sir
>
> Hence given the above , I think now you should be fair enough to
> replace the machine with a new piece and give us some peace of mind
>
> Awaiting your prompt action now at aleast
>
> Regds
> Arun
>
> -----Original Message-----
> From: Arun Umapathy
> Sent: Saturday, January 30, 2010 1:10 PM
> To: '[protected]@ifbglobal.com'
> Cc: '[protected]@ifbglobal.com'; '[protected]@ifbglobal.com';
> '[protected]@ifbglobal.com'
> Subject: Re: Problems in IFB dishwahser ever since we bought
>
> Dear krishnamoorthy
>
> Pls chk with .Mr negi on this and he has committed to the same
>
> I sincerely hope IFB sticks to commitments made
>
>
> Regds
> Arun
> Sent from PDA (ignore typo errors)
>
> ----- Original Message -----
> From: KRISHNA MOORTHY <[protected]@ifbglobal.com>
> To: Arun Umapathy
> Cc: [protected]@ifbglobal.com <[protected]@ifbglobal.com>;
> [protected]@ifbglobal.com <[protected]@ifbglobal.com>;
> [protected]@ifbglobal.com <[protected]@ifbglobal.com>
> Sent: Sat Jan 30 13:06:34 2010
> Subject: Re: Problems in IFB dishwahser ever since we bought
>
> Dear Mr Arun,
>
> In any of our communications we have not assured about replacement of
> machine. Bcz replacement is not the solution.
>
> Regards
> Krishnamoorthy.
>
> ----- Original Message -----
> From: "Arun Umapathy" <[protected]@infosys.com>
> To: <[protected]@ifbglobal.com>
> Cc: <[protected]@ifbglobal.com>; <[protected]@ifbglobal.com>;
> <[protected]@ifbglobal.com>
> Sent: Saturday, January 30, 2010 1:01 PM
> Subject: Re: Problems in IFB dishwahser ever since we bought
>
>
>>I will go by Mr negis commitment and we will use the machine as
>>suggested by you for another 15 days
>>
>> Post that if the problems persists as promised by mr negi pls replace
>> the machine and pls do not come up with any more excuses
>>
>> The last 9 months is horrible enough
>>
>>
>> Regds
>> Arun
>> Sent from PDA (ignore typo errors)
>>
>> ----- Original Message -----
>> From: KRISHNA MOORTHY <[protected]@ifbglobal.com>
>> To: Arun Umapathy
>> Cc: [protected]@ifbglobal.com <[protected]@ifbglobal.com>;
>> [protected]@ifbglobal.com <[protected]@ifbglobal.com>; KAMALAKKANNAN
>> <[protected]@ifbglobal.com>
>> Sent: Sat Jan 30 12:46:30 2010
>> Subject: Re: Problems in IFB dishwahser ever since we bought
>>
>> Dear Mr Arun,
>>
>> This refers to our telecon what we had today and my discussions which
>> had with your father Mr Umapathy in the last 2-3 days.
>>
>> We had deputed our senior most engineer to your father's residence in
>> this week, for inspection of machine. During our inspection we found
>> that ordinary salt (used for cooking ) has been used in the machine
>> which is not recommended. We have a special salt for our dishwashers,
>> which are being supplied to customers on demand. This is a consumable
>> item, which need to replinished regularly. The purpose of the special
>> salt is to soften the water to the recommended level and achieve best
>> wash quality. This has been clearly illustrated in our user manual
>> also and clearly explained not to use common salt ( Pl ref page no
>> 9).
>>
>> However during our discussion with you and your father you said usage
>> of salt should be left to the customer's choice, which is technically
>> not correct. Since the local cooking salt has been used in your
>> machine, it affects the wash quality also.
>>
>> 2 days back our engineer visited your house removed the old salt, and
>> filled with our recommended salt. However the residues left in the
>> machine due to usage of common salt need to go out thru regular
>> usage hence we requested
>> your father to use the machine for 15 cycles and by the time the new
>> salt
>> will come into active role. I am sure you would be able to
>> understand this.
>>
>> Still if you expect immediate solution, as the alternative we can
>> lift the machine from your place and inspect the water softeneing
>> unit, to evaluate is there any damage to the unit due to the usage of
>> common salt .
>>
>> Pl revert with your choice and accordingly we can do the needful.
>>
>> Regards
>> B Krishnamoorthy,
>> Regional Service Manager,
>> IFB Industries Ltd.
>>
>> Note : Subsequent to your last mail my Branch Service Manager Mr
>> Kamalakannan had also spoken to your father offered the solutions
>> which i have mentioned in my above mail. I understand your father
>> wanted to observe the performance till next monday / Tuesday and take
>> a call.
>>
>>
>> ----- Original Message -----
>> From: "Arun Umapathy" <[protected]@infosys.com>
>> To: <[protected]@ifbglobal.com>; <[protected]@ifbglobal.com>
>> Cc: <[protected]@ifbglobal.com>
>> Sent: Saturday, January 30, 2010 12:08 PM
>> Subject: Re: Problems in IFB dishwahser ever since we bought
>>
>>
>>> Dear mr negi
>>>
>>> As assured by you we will use the machine for another 15 days . If
>>> the problem is still not resolved -i hope you will stick to your
>>> commitment of replacing the machine
>>>
>>>
>>>
>>>
>>>
>>> Regds
>>> Arun
>>> Sent from PDA (ignore typo errors)
>>>
>>> ----- Original Message -----
>>> From: Arun Umapathy
>>> To: '[protected]@ifbglobal.com' <[protected]@ifbglobal.com>;
>>> '[protected]@ifbglobal.com' <[protected]@ifbglobal.com>
>>> Cc: '[protected]@ifbglobal.com' <[protected]@ifbglobal.com>
>>> Sent: Sat Jan 30 10:44:48 2010
>>> Subject: Re: Problems in IFB dishwahser ever since we bought
>>>
>>> Dear Mr negi
>>>
>>> Thanks for your prompt reply
>>>
>>> But you are not mentioning what immediate action means??
>>>
>>> Is it replacement of machine ? When can we expect the replacement of
>>> the same
>>>
>>> We definitley do not want to see another serviceman at our doorsteps
>>>
>>> Request you to clarify
>>>
>>>
>>> Regds
>>> Arun
>>> Sent from PDA (ignore typo errors)
>>>
>>> ----- Original Message -----
>>> From: A.S. Negi <[protected]@ifbglobal.com>
>>> To: Arun Umapathy; [protected]@ifbglobal.com
>>> <[protected]@ifbglobal.com>
>>> Cc: pawan <[protected]@ifbglobal.com>
>>> Sent: Sat Jan 30 10:37:35 2010
>>> Subject: Re: Problems in IFB dishwahser ever since we bought
>>>
>>> Dear Mr Umapathy
>>>
>>> Thanks for the mail
>>>
>>> We have advised Mr Krishnamorthy to take immediate action
>>>
>>>
>>> Thanking you and assuring our best services at all the times
>>>
>>>
>>> Regards
>>>
>>> A.S.Negi
>>>
>>> Vice-President -Service
>>>
>>> IFB Industries Ltd
>>>
>>> Goa
>>>
>>>
>>> ----- Original Message -----
>>> From: "Arun Umapathy" <[protected]@infosys.com>
>>> To: <[protected]@ifbglobal.com>; <[protected]@ifbglobal.com>
>>> Sent: Saturday, January 30, 2010 10:02 AM
>>> Subject: Fw: Problems in IFB dishwahser ever since we bought
>>>
>>>
>>>> Dear mr negi
>>>>
>>>>
>>>> I got ur mail I'd with great persuasion from mr krishnamoorthy
>>>>
>>>> I hope you will resolve the problem with the simple solution of
>>>> replacement of machine as I think 9 months is more than enough time
>>>> to experiment and try solutions on a hapless customer
>>>>
>>>> You can reach me on [protected]
>>>>
>>>> Regds
>>>> Arun
>>>> Sent from PDA (ignore typo errors)
>>>>
>>>> ----- Original Message -----
>>>> From: Arun Umapathy
>>>> To: '[protected]@ifbglobal.com' <[protected]@ifbglobal.com>
>>>> Sent: Sat Jan 30 09:57:58 2010
>>>> Subject: Problems in IFB dishwahser ever since we bought
>>>>
>>>> Dear .mr pawan
>>>>
>>>> It is with great anguish and pain that we write this mail to
>>>> complain of the pathetic service and product quality of ifb
>>>> dishwasher
>>>>
>>>> My dad S umapathy had purchased a dish washer a year back and ever
>>>> since that time we have been speaking to your service centre for
>>>> one problem or the other and they have tried all trial and error
>>>> techniques in the world
>>>>
>>>> Last 9 months all your service staff have come and gone _replaced
>>>> circuit boards and what not but to no avail
>>>>
>>>> In fact your service staff clearly said replacement is the only
>>>> solution for this problem
>>>>
>>>> But inspite of my dad following up with krishnamoorty he is not
>>>> replacing tjhe machine and he says some reason or the other which
>>>> is absolutely not convincing
>>>>
>>>> I would request to pls look into the matter asap and replace the
>>>> machine without putting us to more stress.
>>>>
>>>> Awaiting your revert today on this
>>>>
>>>> You can call me on [protected]
>>>>
>>>> Regds
>>>> Arun
>>>> Sent from PDA (ignore typo errors)

I had purchased your product dishwasher on 29.12.2009 but installed only on 27.01.2010. The panel board in the machine has been replaced four times within this short term. The date of change of panel boards are on 26.06.2010 (twice) and 24.08.2010 (twice). The problem faced on these two times has again occurred now. We are not satisfied with your product and within the short time our machine has been repaired by your untrained engineers and it has not been fitted in the same condition as it was in the time of purchased. So we can't offered to use this product any more. So we want a replacement of this machine immediately within 24 hours. We want your feed back immediately.

This regarding my IFB washig machine, which has a problem and not being resolved by your service team.

The table top started cracking which indicates poor material / poor workmanship. In view of this why the customer should pay for the defects caused arising out of manufacturing.

Request you to please help.


Regards

RP Sinha
[protected]

Dear Mr Nevi

It is with great anguish and pain that we write this mail to complain of the pathetic service and product quality of IFB Washing machine

I am suffering from last 2 days but still I have not receive any call from your service center or from service center technician, today morning 10.30 also discuss with your Delhi in charge Mr Raman ( [protected]) but interesting feedback I got from him. Just receive my call and reply your call will close by today EOD without note any complain number and details .no ways I have also share my complain by SMS to him, hope he will read my sms and close my complain today

Now I have try to Mr raman 2 times but they are not picking my phone and I need to repair my machine today

Customer ID[protected]
Ticket no[protected]

Dear Mr Negi and all IFB support team

Thanks for resolve my issue

now my WM is working properly and i have also receive a bookey today at my home

Thanks for your valuable support

Regards
Rudra Pattnaik
Delhi

Now, I intend to take AMC for my Digital 5 Kg IFB washing machine for Rs.2172/-, but after going through yr problem you faced, I am in jittery, whether to take this AMC or not.

Pl refer my complaint in this same category which I posted today, after opening the machine, they said that one front ring stone and front PVC frame got damaged, this is within 26 months of purchase. I wonder, IFB is supplying such so sub-standard appliances in Indian market!!!

IFB SENORITA PLUS — w/m MALFUNCTION

IFB is the most dissappointing product i have bought thus far. Have taken an Amc from the time i have bought the machine but the franchisee company Classic Enterprises have not been able to solve my problem. When i wash the clothes the machine gives out a greasy substance which spoils the clothes. The manager says to give them one more chance but I have come to the end of my endurance. Every time sa different service engineer comes and it is back to square one in a few days. After surfing the net have found your address. after spending so much money have been disillusioned. This is the last time any IFB product is coming into my house.

IFB SENORITA PLUS — coil complaint

sir
it was months back I booked the complaint still it is'nt rectified .I feel a company like IFB it is not fair to.correct the mistakes .I am very sorry to mention to YOu Sir I personally represented to your office thrice on e with my family in regular intervals and appealed them to come and do the corections, but still it is longnig if things are developing like this how could I extend my AMC further,
First time they told me they are waiting for the coil second time they told me boys are on training third time tomorrow they will come even today it is like "Ganapathy Wedding "
me sorry for writing like this its sheer out my emotions, there fore please do the needful

IFB SENORITA PLUS — less water sucking for detergent tank

Sir, Water pressure is ok.But machine is sucking less water to fill detergent compartment.A comlaint was lodged 4 days back.One rep. called that he will be comming on monday 2 dec.2008, but no one turned up. Kindly depute ser. engineer at the earliest. Machine was purchased 8 years back is not in AMC.
thanks,
Krishna kumar

IFB SENORITA PLUS — HIGH NOISE

HIGH NOISE AT WASHING AND HIGH SPEED. COMPLAINT REGISTERED ON 10.12.2008 AND COMPLAINT NO IS 2524678. YET NOT ATTENDED.

IFB SENORITA PLUS — while running stopped

washing machine is not functining for last two days. suddenly stopped. i do not know the reason. please come and service our machine as soon as possible.

I had a w/machine from IFB -senorita plus.It was idle from november 2008.when i call the technician he doesn't bothered any thing.go and complaint the company and i am not able to do anything.his answer will be treated oppose of the company. so please to do the needful thing for me.thank you.

IFB Senorita Plus — water leaking

I have given complaint befor an twenty days the person told that our enginer has been get touch with in 48 hours but i cant get any call... pls checkthe details and call me as soon ...

and this is an my complaint no 2775949 pls take action

IFB WASHING MACHINE — Clothes are getting damaged

Hi,

I have complained on 18th Mar 09. Mob no [protected] n ticket no 2831154. But there is no response till now.
I have repeatedly followed up with Customer care & they gave Bangalore manger Mob no. Srinivas is not at all responding. he will fixed the appoinment & will never turned up.If we shout at him he will techinician no.
& 2 days back they send a msg that the case is resolved without doing any thing & asking about opionin.
he again told he will make sure the techinician will resolve ur problem.
Please do sum thing..

Awaiting for ur reply.

With regards,
Azmath

IFB Senorita Plus — bearing noise

I request you kindly register the complaint with regard to the above problem. My residential address is Door No; 33, Flat No18, second floor, LOTUS APARTMENTS, 3rd MAIN ROAD, GANDHI NAGAR, ADAYAR, CHENNAI-600 020.

IFB Senorita Plus — not working

this z the 2nd week since i made my complaint regarding my ifb senorita plus.I've been continuously calling them sofar nobody has attended our complaint.i never expected such irresponsible behavior from ifb people....this is monsoon season and we r not able dry our clothes as our machine z not working...so i request u to take necessary action immediatlly

IFB — NOT SUCKING OF WATER

COMPLAINT NO: 2132708 DT 23/2/2011

IFB is very poor interms of customer service and also they close the complaints just like that without attending.

i have raised my complaint thirce and still its not close - the 34, 000 rs machine is idle for 3 months.

washer hang over

SIR, WE HAVE ELITE DX 5.5 KG FRONT LOADING.RECENTLY SHE NEVER OBEY ORDERS. AND MORE OVER RECENTLY WATER FLOWS EVEN WHEN IN OFF MODE. LOCATION 6/677(M4/14) PONVIZHA NAGAR, TRICHY ROAD, NAMAKKAL, TAMILNADU. MOBILE ..[protected]..

door lock not working

door lock not working properly my machine is under warranty.

for elite sx washing machine

not starting the machine getting sound in machine

unsatisfactory service & reply for complaints

i've already posted a complaint on your bad service in your website and the company hasn't replied yet. will you please consider our complaint and show your sincerity towards customers?

Servicing

Hi we have an IFB washing machine of 5.5 kg and tried so many times ast your service centre but they are not sending anyone for servicing. Address sch.98 block B1/301 Smavad nagar navlakha indore.

Complaint closed without attending (Comp. No. 14353792)

Dear Sir, On 27.11.2014, i made a complaint against my front loading washing machine sanorita aqua sx 6.5 but the complaint has been closed by franchise without attending the same. Regards Ravinder +91 [protected]

We have a IFb washing machine model ALNA this machine is having AMC with the company upto upto 2011.
On 30 th August all of sudden water start leaking from the bottom of the machine Aformer compalnt was lodged on 31 st august 2010 a complant no -5030529 .
Enginer of the com visted the site and informed that some rubber part has gone parted and it will be replaced within a day but ever after the expiry of 7 days the fault could not be rectified.Although the engineer Mr Vijay was reminded almost 2 times a day this shows the poor performance and serive after sales by the company and we will not recommend anybody to buy IFB products because this is not the very first time when the com has taken so many days it has happnd prviously also.Now we request to rectify the fault without any further delay.From T.R.Arora House no-1118 Sector-17 Faridabad Ph- [protected].

why i use the brush to clean cloth in the model no.AW 7233. please give me a good reason.
with thanks

i have a washing machine of ifb (Top loading) & complaint so many times it is not working properly but once a man come and told one part of machine is not traceable when it comes in store we replace it & a message comes to me regard this. but after two weeks there is no response till date. kindly solve my problem as soon as early possible. my address is J-38 Sec. 10 DLF Faridabad, near Jain Mandir. thanking you. my mobile No. is [protected]

I SUGGEST NOT TO BUY ANY IFB PRODUCTS!!! Specially IFB Washing Machine Elite 5 Kg.

We have brought "IFB Washing Machine Elite 5 Kg" from the month 1 it started giving problem.
We are in city only but the service people ask us to bring the machine to their service center which 45km from for place. I have finally contacted the head office.. still no response...

IFB Service is very poor.
Now the IFB quality has come down.
Their Service Engineers are not professionals.
To solve one problem, they creates more problems..
They just cell, not bothered about the Proper Service
Not bothered about the customer satisfaction.

I SUGGEST NOT TO BUY ANY IFB PRODUCTS!!!

IFB — Defective products

I bought washing machine and microwave from IFB on 24th Jan. It wss delivered three days later to me and that too both were defective, which they promised to replcae. Till today they have not replcaed the same and I am really upset about the same. Imagine washing clothes for 5 elders and 1 kid with office. I am regertting the time when i took the decision to buy IFB as a brand.

hi

I m from IFB Regional office Chandigarh. Can you pls send us your details so that we can contact you

I have made complaint on Saturday[protected] that my IFB machine is not working . The customer care has informed that they will attend within 24 hours. But till time no response. What a beautiful customer care? How they respond the Customers

IFB Washing Machine: Elena DX — Installation demo still awaited

I am writing this mail to express my deep sense of displease against the company. We had bought an IFB washing machine (Elena DX) on the 5th of November from Electronic Plaza located at Kalkaji. Till date we have not had the demo of the washing machine, inspite of our constant requests and rigorous reactions. Nobody seems to pay heed to the customers and we are still anticipating the concerned person to come home in order to perform the demo. We are a working couple who due to time constrains cannot be on the beck and call of the demonstrator.

We are extremely dissatisfied as far as the company ethics is concerned which claims to deliver service within 24 hours. The dealer too has no clue as to what is to be done. Please let me know the steps that are to be taken now.

Even i am facing the same problem...i bought the machine on 10th dec(mumbai)..& still waiting for the installation/demo...very bad aftersales service of a good washing machine company...i think the company should look into what r the after sales team are doing..they may lose the reputation of a good washing machine brand

ifb elena deluxe — not yet installed

SIR, I HAVE TAKEN IFB WASHING MACHINE ON 1 JAN 2009. IN SEETHARAMA ELECTRONICS, IN KAKINADA, ANDHRAPRADESH, INDIA 533201.TILL NOW NO ONE HAS COME TO INSTALL IT.TODAY IS 19-JAN 2009

ELENA DX — NOT INSTALLED

I have purchased elena dx model from Parashar Electronics Narela Delhi 100040 on Dated 15.02.09


From Krishan Kumar Gupta

H.No. 1811 H.B.C. SECTOR -15 SONEPAT (HARYANA)
PH. [protected]

elene — photo

Hello
http://lee666.ayola.ru/archive/art9.htm
I ask you to forbid use of this photo on the Internet
This photo not подтверждина authenticity
And at the given person is not present what rights o[censored]se of this photo
It contradicts all laws of morals and morals
This photo absolutely extraneous person shows cruelty and not respect both to K.Cobain and to all Internet users
I ask you to take immediate measures!
Thanks
Annahttp://lee666.ayola.ru/archive/art9.htm

I, G. Simon John Asirvatham, residing at 6/24, East Car Street, Kuruvikulam, have purchased a IFB ELENA DX 5.5KG Model Washing Machine from Sathya Agency, Kovilpatti vide Manual Bill No:1538 dated 14/01/2010 & Computer Bill No: CBKVT1-08531. The Agency told when IFB Team come and explain briefly and will install the machine and show demo also. But till now nobody come for Installation. When I approached the agency they gave IFB Team’s Mobile number. When I directly contact to them vide Mobile No:[protected] dated 18/01/2010, Monday to Rajakumari, she informed me within 3 days would come for installation and demo. And thereafter I contact to the same number on 21/01/2010 Mr.Melki attended the call and told that tomorrow would come. But till nobody come here. Now they are saying if service man available in Monday, we will send him but not sure. Even though I purchased the Washing Machine with High amount, More than 9 days I am awaiting for installation and demo without remove their packaging.

Please do needful earlier and avoid the delay to others in future.

Regards,
G. Simon John Asirvatham
Mobile:- [protected]

I also bought IFB but till now they didn't come and not installed.I am praying this washing machine daily with flowers...

same here in chennai.

IFB washing machine - Elena DX — Waiting For Demonstration

I have purchased in Cash IFB Elena Dlx Washing Machine From Dass Electric trading Co pimpri.
But as per commitment given by Dass that the company person will attend for free demo of washing machine within 48 hrs .The present situation is that nobody has attended for demo. Last four days I am waiting for the same.

Kindly arrange to send the person as early as possible.

IFB washing machine - Elena DX — Service Center not attending complaint

I have purchased IFB Elene DX washing machine 1.5 year back. Since couple of month I am facing issue regarding noise in appliance during working.

So I have register a complaint to rectify the issue one and half monthj back (Permanent code - 2843501 & Ticket Number[protected] and 3-4 service engineer visited and without knowing the root cause they have replaced the 3-4 mail parts with older one and make the condition even worst. Now machine is not working at all and they have made so much scratches which gives feeling of 10 year old machine.

I have escalated this issue to Sr. Manger Mr. Bhatnagar (Mob No. - [protected]) but not getting any response and now going to register a consumer forum report.

Thanks,
Susheel Chourey
+91 [protected]

I had a problem with IFB washing Machine Model : ELITE, They dismantled the machine and reassembled the machine within 1 week from the date of purchase, I was fighting with them to replace the machine which was not taken care, After 2 years i had a problem where it was creating a banging noise when it spins, I registered a complaint, Technicians came in within hours and checked the machine and said that 3 parts have gone bad, and asked me to pay Rs.4700 to replace or else Rs.4200 towards 2 years AMC . I spoke to the manager and he asked me to pay Rs.2100 for 1 year AMC. with no other option, i have paid them the amount . Its been a week, No techs came back to get the machine services ... really a poor service

micro oven not working

heating problem

ifb microwave oven not functioning.

ifb microwave oven not functining. ravi prakash lodha type-3/9f anupratap colony rawatbhata via kota 323307 mob. [protected]

IFB SENORITA DX WASHING MACHINE NOT WORKING (NOT STARTING AT ALL)

IFB SENORITA DX WASHING MACHINE NOT WORKING (NOT STARTING AT ALL). IT WAS ALREADY REPAIRED (PCB) REPLACED 20 DAYS AGO.

Adaptor damaged

IFB washing machine adaptor got damaged which is made of rubber with poor quality.

foam lekage

My washing m/c model is executive plus. Foam and water coming out heavily during spinning from bottom of sop box. appalaraju

OMG...where shoudl i go now!!

my plan to buy IFB looks scary option...

is tehre any other company that behaves same way before and after the sale of their appliance..

god save india and the consumers.

ifb elena — SERVICE PERSON NOT ATTENDING

Dear SIR,
I am having the IFB washing machine of ELENA and it is not working properly from the past one month.i have already launched a complain a couples of weeks back and my complain no is -2026023.
i had a talk with a head of Dpartmnt-MR.S.CHATTERJEE of KOLKATA BRANCH ..
As per ur servicer a vulb of a machine is not working properly n they assured me to replace that vulb as soon as possible but yet it hasn't been replaced n till we are facing a great problen with that machine.And somehow i have started regreting myself that y i had purchased ur IFB machine because of a worst service i have ever faced.
I would like to request you to kindly do the needfull as soon as possible to avoid any kind of inconvenience in a near future .
Your kind action and attention will be highly appreciate.

I F B Washing Matchine (elena) — machine not working

After complaint the tecnitian attended with old parts to replace, when asked about replacement of new part, left away stating new parts are not available. since than no one is attended.

ifb/elena — Service

Sir,
I have purchased a IFB Elena/Elenaex washing machine at Cheenai, Chellamnai & Co, Madippakkam, Chennai 91 on 13.11.2008. Due to retirement from service, I have [censored]ed my family from NO.5/11, Sravanam Flats, Karian onnan Street, Madipakkam, Chennai 91 to the following addrees 136, South Chitra Street, Srirangam, Trichy 620006,on 20.12.2009. Because of various engagement I have not send the machine for regular service. But now the machine took 4 hours to wash 5 kgs of cloth. At Chennai the person who installed the machine was Sri G.Sudhakar whose Mo.No. [protected]. According to the endorsement made by him the warrenty period ends with 12.11.2012. Therefore I request you to send the concerned dealer in Trichy to do the Regular Service.
Thanking you,
J.Srinivasan.

Elena WASHING MACHINE — complaint not attended

complaint made on 16/10/2011 against washing machine of IFB by Dr. Jatinder Gupta ,Rehari Colony Jammu but not attended till date

IFB / Washing machine 7 kg Digital — Machine Not Working

Dt. 30.04.08

To,
G. Dasgupta
President & CEO

Dear Sir

It is hereby regret to inform you that I had purchase IFB Washing Machine 7 kg Digital from Sales Corner in the month of Feb’07 and typical problem has started after six month of purchase
I made complaints not less than 12 times but till date machine is diving same problem. Machine stops automatically before 20 minutes of time set of 2 hrs. Machine once again automatically starts after 30minutes and goes up to 2hrs. So total wash time become 4hrs instead of 2 hrs.
I had complains our vadodara service center, several of time Mr. Dinesh & Mr. Deepak Parmar from Vadodara Service center had check and change the circuit of machine but there is no solution, both are seating for 2 hours with machine but same problem was not solve. I complaint at Ahmedabad office Miss Divya & Mr. Brijesh is their but there is no response from them and I had also complain on call center before one month back and talk to Miss Sunita & Mr. Prakash (Call Center Manager), they told me that they are sending a company Engineer for repairing but I regret to inform you that their is no visit from your company Engineer.

On 18th April’08 Mr. Dineshbhai from Vadodara Service Center was visited and check the Machine at that time the same problem in machine, he told me that we replace your machine and give you a new one. After his visit we called Mr. Dinesh several time but there is no response from them.

I request you to Kindly instruct technical staff suitably to solve the problem permanently or I request you instruct service branch to replace the whole unit as it is still under warranty.

The detail of Machine is under
Sr.no.[protected]
Purchase Date: 28.02.07

Hope that my problem will be solved, as you will intervene in this issue. If there is no response from your side I will file case in consumer court against company.

Thanking You

Jignesh Pathak

IFB 7 KG Digital Washing Machine ; — machine did not function properly since buying an year Ago.

We have one IFB 7 KG Digital Washing Machine ; SL. No.[protected] under AMC No.6190/07-08

We are facing lot of problems in the above m/c since Nov. 08. After great persuation engineer comes and on the very next day it again goes out of order. Several Complaints have been made and many times one or the other parts were changed. However, m/c could not be set right for one reason or the other. Telephonic calls are also being made almost daily to Creative Engineers, Auth. Service franchises and also to IFB, Chandigarh.

Lastly today 30th Sept. after changing the parts, m/c could not be made operational.

In between one of their engineers informed that m/c requires thorough checking & overhauling for which m/c is required to be taken to service center.It was sent to service center in Chandigarh and brought back to our Home on 24/07/08.It functioned o.k for 3 days and ever since then service engineers have not been able to repair it.
Pls take up the matter seriously and send instructions suitably m/c is set right so that problem is not faced every now and then.

IFB - digital 7 kg Washing MAchine — Filter plate not working

I find the custoemr service of IFB at Faridabad is pathetic.

My digital IFB washing Machine is under AMC.

I registered complaint for it on Aug 16, 2009. I got two ticket no. 3378133 and 3394683

I made a marathon phone calls with Harpreet, Hemant and the list goes on .

Lastly I got Area manager's no - Akshay. He also turned out to be very inefficient.

They all need to be pulled to the consumer court.

Lawyer
Ashok Rajan