IFB Industries Complaints & Reviews

IFB / 20 Lt Microwave Oven — Unresponsive / Terrible Service

I bought an IFB from SHAHS in Adyar, Chennai for my mother this Christmas. When I brought it home the Microwave was defective and not working. I called immediately and the SHAHS people called IFB and said they are responsible and not them (very unfriendly system in the first place). 2 days later they sent 2 IFB representatives. They confirmed defective IFB microwave and promised to exchange machine.

Well, just to add before I explain .. The real frustration I had was due to a very unfair policy of SHAHS (http://www.shahs.co.in/) is as soon as you buy the electronic item you CANNOT RETURN any item and that it is now upto the dealer to contact you regarding any bought item. Very weird policy of taking their hands of any item that they sell. Unfair I would say.

Well, till today the IFB have NOT exchanged defective machine as promised they would 1 week ago. SHAHS have taken off any responsibility (because of their very unfair policy) and so here I am at home with a brand new defective machine that they are not exchanging. We have been calling SHAHS and IFB but I am getting really fed up and I feel cheated and very unhappy with this system.

Since I am German citizen (I am half Indian German) I am used to a very different system in Germany which is very fair and straight forward. I do not know if this is common in India and thus want to register this complaint first here if it is any help.

Thankyou,

Obed Tewes

Next Microwave — Worst service of the world

From past 2 months I am trying to get my microwave fixed from NEXT company. Till today they are not able to fix it. On the top of that they took my microwave from home and not telling any progress on that. I am calling them from past 2 months to fix this.

From past 1 month they are saying it will be at your home in 2 days. Till today didnt come. and many times they speak rudely and cut the phone on my face. I really dont know what to do about them. They are worst people in the market to sell any product. They really dont care about any customer complaints. I have already spent around 1000 rupees just calling them and asking the status. They never call back.

IFB MICROWAVE — worst service

I bought IFB Microoven Model-30sc2. This is the company which has worst customer service back i have ever experienced.The product has arlier developed some heating problem after long wait it was done ok.Now again last 4 months again it has developed similar problem for which I have complained several times one of the complaint no. is 5057711 customer id:2137232.again after several attempt a technician visited my house and says it is panel problem.it has to be replaced which does not include in AMC. But there is nowhere mentioned in the AMC receipt that it will not cover.The technician at the time of signing AMC contract told that any problem any part of the oven is covered in AMC.Now I feel that the company is cheated me.
email:[protected]@yahoo.co.in

IFB Washing Machine Supremo — IFB WILL ACHIEVE BEST AWARD IN WORST SERVICE

Complient Given on 8.12.2008 not Resolved till 4.01.2009. Unable to Identify the problem due to lack of skilled people.

DEAR SIR,

I BUY NEW IFB ON 14/07/2010 SENATOR 6KG ITS RUBBER GASKET BECOME DAMAGED[protected] Amandeep in Ludhiana

He given Bangalore no.[protected], No body picking phone.

ANU

Hi

TOTALLY AGREE with you
I want to let everyone know that I bought a IFB Senator DX washing machine that was completely faulty even as it reached my home for the first time.I was cheated right from the start, when i bought the machine.The employees at a NEXT showroom(where i bought) said that demonstration cannot be done at the showroom and I had to get it home.

Even in its first run when an IFB associate installed the machine it made LOT OF NOISE, he remarked that the product is faulty. Now I have been after these guys since then.Made hundreds of phone calls. The one very disturbing answer I get is that the product is already bought and hence it cannot be replaced - It can only be fixed. Now here something more disturbing. As I lodged a complaint with IFB about the faulty machine, technicians kept coming and going without any solution, no solution. I kept arguing I want a replaced working product. They kept dragging the situation, opened the machine did something and make some stupid excuse everytime. That some spring has to replaced, you need a stand or stabilizer is require.I did everything.You wont believe it has been an year now. Still no solution. No IFB associate answers my call.Technicians make stupid excuses and leave.

There was a customer satisfaction certificate that had to be filled by me but the technicians never referred to it because it was going to be negative.I have appliances at home from different companies and only one IFB appliance because someone said they are the best washing machine manufacturers.And that is the only one that is faulty. Really pathetic product and Unacceptable customer service.
For anyone going for a machine never go for IFB, i indeed found out from many that there washing machine produces loud noise.Never Buy IFB. Period

IFB MICROWAVE — Lack of response

I have lodged a complaint vide ref no. 2151255 on 5.9.08 at 13.45 hrs with the Service Centre of IFB, at Bangalore . The microwave is under warranty and it is just 4 months old !

On 6th Sept, one of the service technicians visited and stated that certain components needs to be replaced (which would be done in the next couple of days). Even after 10 days of my lodging compaint and persistent follow up with the service centre, I am yet to get a resolve to the problems. The Service centre staff has no clue on the timelines to close this complaint.

I fail to understand the the attitute of the biggies like IFB .
towards the customer service.

I would urge through consumercomplaints.com that someone responsible from IFB headquarter understand the concerns and redress the same without any further delay.

Thank you

dishwasher — short circuit in dishwasher

sir,
while my machine was running yesterday smoke was seen with some sound and machine was switched off immediatly.

IFB Dish Washer — company refuses to replace faulty diswasher

>>>> Dear .mr pawan
>>>>
>>>> It is with great anguish and pain that we write this mail to
>>>> complain of the pathetic service and product quality of ifb
>>>> dishwasher
>>>>
>>>> My dad S umapathy had purchased a dish washer a year back and ever
>>>> since that time we have been speaking to your service centre for
>>>> one problem or the other and they have tried all trial and error
>>>> techniques in the world
>>>>
>>>> Last 9 months all your service staff have come and gone _replaced
>>>> circuit boards and what not but to no avail
>>>>
>>>> In fact your service staff clearly said replacement is the only
>>>> solution for this problem
>>>>
>>>> But inspite of my dad following up with krishnamoorty he is not
>>>> replacing tjhe machine and he says some reason or the other which
>>>> is absolutely not convincing
>>>>
>>>> I would request to pls look into the matter asap and replace the
>>>> machine without putting us to more stress.
>>>>
>>>> Awaiting your revert today on this

regds
arun


_______________________________________________________________________________

it is interesting to see how the company is totally ignorant to the complaints of the customer ......pls see belwo the mail chain till date

Dear Mr krishnamoorthy,

As discussed on telecom just a few minutes back , Your person has come and viewed for himself that the problem is not yet resolved and he can confirm that the wash quality is far below expectations.

I would sincerely hope that at least now you will help us by doing a replacement of the machine with new machine and solve our complaints .

Expecting your reply / call by 4 pm

Regds
Arun
[protected]



-----Original Message-----
From: KRISHNA MOORTHY [mailto:[protected]@ifbglobal.com]
Sent: Monday, February 15, 2010 6:29 PM
To: Arun Umapathy
Cc: [protected]@ifbglobal.com; [protected]@ifbglobal.com; [protected]@ifbglobal.com
Subject: Re: Problems in IFB dishwahser ever since we bought- urgent

Dear Mr Arun,

Prior to receiving this message, our Engineer Mr Srinivasan had spoken to your father mr Umapathy to make a courtesy visit to your home and take feedback on the machine's performance.

However your father told him that there is no vessels left for the day for washing, hence asked Mr Srinivasan to come tomorrow. In the mean time we have received your mail, which sounds different from the discussion of my engineer with your father.

Still pl let us know the convenient time for tomorrow, so that our engineer Mr Srinivasan can visit your father's home.

Awaiting your reply.

With Regards,

B Krishnamoorthy
Regional Service Manager- Southern Region IFB Industries Ltd, Home Appliances Division.

----- Original Message -----
From: "Arun Umapathy" <[protected]@infosys.com>
To: <[protected]@ifbglobal.com>
Cc: <[protected]@ifbglobal.com>; <[protected]@ifbglobal.com>; <[protected]@ifbglobal.com>
Sent: Monday, February 15, 2010 5:12 PM
Subject: RE: Problems in IFB dishwahser ever since we bought- urgent


> Dear Mr Negi / all,
>
> Based on your assurance we have been patient and have tried using the
> machine for the last 18 days , but to be honest the quality is still
> the same and absolutely the same which is - the washing quality is
> very bad and all utensils have to be washed again ...we did not buy a
> dishwasher to clean things ourselves sir
>
> Hence given the above , I think now you should be fair enough to
> replace the machine with a new piece and give us some peace of mind
>
> Awaiting your prompt action now at aleast
>
> Regds
> Arun
>
> -----Original Message-----
> From: Arun Umapathy
> Sent: Saturday, January 30, 2010 1:10 PM
> To: '[protected]@ifbglobal.com'
> Cc: '[protected]@ifbglobal.com'; '[protected]@ifbglobal.com';
> '[protected]@ifbglobal.com'
> Subject: Re: Problems in IFB dishwahser ever since we bought
>
> Dear krishnamoorthy
>
> Pls chk with .Mr negi on this and he has committed to the same
>
> I sincerely hope IFB sticks to commitments made
>
>
> Regds
> Arun
> Sent from PDA (ignore typo errors)
>
> ----- Original Message -----
> From: KRISHNA MOORTHY <[protected]@ifbglobal.com>
> To: Arun Umapathy
> Cc: [protected]@ifbglobal.com <[protected]@ifbglobal.com>;
> [protected]@ifbglobal.com <[protected]@ifbglobal.com>;
> [protected]@ifbglobal.com <[protected]@ifbglobal.com>
> Sent: Sat Jan 30 13:06:34 2010
> Subject: Re: Problems in IFB dishwahser ever since we bought
>
> Dear Mr Arun,
>
> In any of our communications we have not assured about replacement of
> machine. Bcz replacement is not the solution.
>
> Regards
> Krishnamoorthy.
>
> ----- Original Message -----
> From: "Arun Umapathy" <[protected]@infosys.com>
> To: <[protected]@ifbglobal.com>
> Cc: <[protected]@ifbglobal.com>; <[protected]@ifbglobal.com>;
> <[protected]@ifbglobal.com>
> Sent: Saturday, January 30, 2010 1:01 PM
> Subject: Re: Problems in IFB dishwahser ever since we bought
>
>
>>I will go by Mr negis commitment and we will use the machine as
>>suggested by you for another 15 days
>>
>> Post that if the problems persists as promised by mr negi pls replace
>> the machine and pls do not come up with any more excuses
>>
>> The last 9 months is horrible enough
>>
>>
>> Regds
>> Arun
>> Sent from PDA (ignore typo errors)
>>
>> ----- Original Message -----
>> From: KRISHNA MOORTHY <[protected]@ifbglobal.com>
>> To: Arun Umapathy
>> Cc: [protected]@ifbglobal.com <[protected]@ifbglobal.com>;
>> [protected]@ifbglobal.com <[protected]@ifbglobal.com>; KAMALAKKANNAN
>> <[protected]@ifbglobal.com>
>> Sent: Sat Jan 30 12:46:30 2010
>> Subject: Re: Problems in IFB dishwahser ever since we bought
>>
>> Dear Mr Arun,
>>
>> This refers to our telecon what we had today and my discussions which
>> had with your father Mr Umapathy in the last 2-3 days.
>>
>> We had deputed our senior most engineer to your father's residence in
>> this week, for inspection of machine. During our inspection we found
>> that ordinary salt (used for cooking ) has been used in the machine
>> which is not recommended. We have a special salt for our dishwashers,
>> which are being supplied to customers on demand. This is a consumable
>> item, which need to replinished regularly. The purpose of the special
>> salt is to soften the water to the recommended level and achieve best
>> wash quality. This has been clearly illustrated in our user manual
>> also and clearly explained not to use common salt ( Pl ref page no
>> 9).
>>
>> However during our discussion with you and your father you said usage
>> of salt should be left to the customer's choice, which is technically
>> not correct. Since the local cooking salt has been used in your
>> machine, it affects the wash quality also.
>>
>> 2 days back our engineer visited your house removed the old salt, and
>> filled with our recommended salt. However the residues left in the
>> machine due to usage of common salt need to go out thru regular
>> usage hence we requested
>> your father to use the machine for 15 cycles and by the time the new
>> salt
>> will come into active role. I am sure you would be able to
>> understand this.
>>
>> Still if you expect immediate solution, as the alternative we can
>> lift the machine from your place and inspect the water softeneing
>> unit, to evaluate is there any damage to the unit due to the usage of
>> common salt .
>>
>> Pl revert with your choice and accordingly we can do the needful.
>>
>> Regards
>> B Krishnamoorthy,
>> Regional Service Manager,
>> IFB Industries Ltd.
>>
>> Note : Subsequent to your last mail my Branch Service Manager Mr
>> Kamalakannan had also spoken to your father offered the solutions
>> which i have mentioned in my above mail. I understand your father
>> wanted to observe the performance till next monday / Tuesday and take
>> a call.
>>
>>
>> ----- Original Message -----
>> From: "Arun Umapathy" <[protected]@infosys.com>
>> To: <[protected]@ifbglobal.com>; <[protected]@ifbglobal.com>
>> Cc: <[protected]@ifbglobal.com>
>> Sent: Saturday, January 30, 2010 12:08 PM
>> Subject: Re: Problems in IFB dishwahser ever since we bought
>>
>>
>>> Dear mr negi
>>>
>>> As assured by you we will use the machine for another 15 days . If
>>> the problem is still not resolved -i hope you will stick to your
>>> commitment of replacing the machine
>>>
>>>
>>>
>>>
>>>
>>> Regds
>>> Arun
>>> Sent from PDA (ignore typo errors)
>>>
>>> ----- Original Message -----
>>> From: Arun Umapathy
>>> To: '[protected]@ifbglobal.com' <[protected]@ifbglobal.com>;
>>> '[protected]@ifbglobal.com' <[protected]@ifbglobal.com>
>>> Cc: '[protected]@ifbglobal.com' <[protected]@ifbglobal.com>
>>> Sent: Sat Jan 30 10:44:48 2010
>>> Subject: Re: Problems in IFB dishwahser ever since we bought
>>>
>>> Dear Mr negi
>>>
>>> Thanks for your prompt reply
>>>
>>> But you are not mentioning what immediate action means??
>>>
>>> Is it replacement of machine ? When can we expect the replacement of
>>> the same
>>>
>>> We definitley do not want to see another serviceman at our doorsteps
>>>
>>> Request you to clarify
>>>
>>>
>>> Regds
>>> Arun
>>> Sent from PDA (ignore typo errors)
>>>
>>> ----- Original Message -----
>>> From: A.S. Negi <[protected]@ifbglobal.com>
>>> To: Arun Umapathy; [protected]@ifbglobal.com
>>> <[protected]@ifbglobal.com>
>>> Cc: pawan <[protected]@ifbglobal.com>
>>> Sent: Sat Jan 30 10:37:35 2010
>>> Subject: Re: Problems in IFB dishwahser ever since we bought
>>>
>>> Dear Mr Umapathy
>>>
>>> Thanks for the mail
>>>
>>> We have advised Mr Krishnamorthy to take immediate action
>>>
>>>
>>> Thanking you and assuring our best services at all the times
>>>
>>>
>>> Regards
>>>
>>> A.S.Negi
>>>
>>> Vice-President -Service
>>>
>>> IFB Industries Ltd
>>>
>>> Goa
>>>
>>>
>>> ----- Original Message -----
>>> From: "Arun Umapathy" <[protected]@infosys.com>
>>> To: <[protected]@ifbglobal.com>; <[protected]@ifbglobal.com>
>>> Sent: Saturday, January 30, 2010 10:02 AM
>>> Subject: Fw: Problems in IFB dishwahser ever since we bought
>>>
>>>
>>>> Dear mr negi
>>>>
>>>>
>>>> I got ur mail I'd with great persuasion from mr krishnamoorthy
>>>>
>>>> I hope you will resolve the problem with the simple solution of
>>>> replacement of machine as I think 9 months is more than enough time
>>>> to experiment and try solutions on a hapless customer
>>>>
>>>> You can reach me on [protected]
>>>>
>>>> Regds
>>>> Arun
>>>> Sent from PDA (ignore typo errors)
>>>>
>>>> ----- Original Message -----
>>>> From: Arun Umapathy
>>>> To: '[protected]@ifbglobal.com' <[protected]@ifbglobal.com>
>>>> Sent: Sat Jan 30 09:57:58 2010
>>>> Subject: Problems in IFB dishwahser ever since we bought
>>>>
>>>> Dear .mr pawan
>>>>
>>>> It is with great anguish and pain that we write this mail to
>>>> complain of the pathetic service and product quality of ifb
>>>> dishwasher
>>>>
>>>> My dad S umapathy had purchased a dish washer a year back and ever
>>>> since that time we have been speaking to your service centre for
>>>> one problem or the other and they have tried all trial and error
>>>> techniques in the world
>>>>
>>>> Last 9 months all your service staff have come and gone _replaced
>>>> circuit boards and what not but to no avail
>>>>
>>>> In fact your service staff clearly said replacement is the only
>>>> solution for this problem
>>>>
>>>> But inspite of my dad following up with krishnamoorty he is not
>>>> replacing tjhe machine and he says some reason or the other which
>>>> is absolutely not convincing
>>>>
>>>> I would request to pls look into the matter asap and replace the
>>>> machine without putting us to more stress.
>>>>
>>>> Awaiting your revert today on this
>>>>
>>>> You can call me on [protected]
>>>>
>>>> Regds
>>>> Arun
>>>> Sent from PDA (ignore typo errors)

I had purchased your product dishwasher on 29.12.2009 but installed only on 27.01.2010. The panel board in the machine has been replaced four times within this short term. The date of change of panel boards are on 26.06.2010 (twice) and 24.08.2010 (twice). The problem faced on these two times has again occurred now. We are not satisfied with your product and within the short time our machine has been repaired by your untrained engineers and it has not been fitted in the same condition as it was in the time of purchased. So we can't offered to use this product any more. So we want a replacement of this machine immediately within 24 hours. We want your feed back immediately.

This regarding my IFB washig machine, which has a problem and not being resolved by your service team.

The table top started cracking which indicates poor material / poor workmanship. In view of this why the customer should pay for the defects caused arising out of manufacturing.

Request you to please help.


Regards

RP Sinha
[protected]

Dear Mr Nevi

It is with great anguish and pain that we write this mail to complain of the pathetic service and product quality of IFB Washing machine

I am suffering from last 2 days but still I have not receive any call from your service center or from service center technician, today morning 10.30 also discuss with your Delhi in charge Mr Raman ( [protected]) but interesting feedback I got from him. Just receive my call and reply your call will close by today EOD without note any complain number and details .no ways I have also share my complain by SMS to him, hope he will read my sms and close my complain today

Now I have try to Mr raman 2 times but they are not picking my phone and I need to repair my machine today

Customer ID[protected]
Ticket no[protected]

Dear Mr Negi and all IFB support team

Thanks for resolve my issue

now my WM is working properly and i have also receive a bookey today at my home

Thanks for your valuable support

Regards
Rudra Pattnaik
Delhi

Now, I intend to take AMC for my Digital 5 Kg IFB washing machine for Rs.2172/-, but after going through yr problem you faced, I am in jittery, whether to take this AMC or not.

Pl refer my complaint in this same category which I posted today, after opening the machine, they said that one front ring stone and front PVC frame got damaged, this is within 26 months of purchase. I wonder, IFB is supplying such so sub-standard appliances in Indian market!!!

IFB SENORITA PLUS — w/m MALFUNCTION

IFB is the most dissappointing product i have bought thus far. Have taken an Amc from the time i have bought the machine but the franchisee company Classic Enterprises have not been able to solve my problem. When i wash the clothes the machine gives out a greasy substance which spoils the clothes. The manager says to give them one more chance but I have come to the end of my endurance. Every time sa different service engineer comes and it is back to square one in a few days. After surfing the net have found your address. after spending so much money have been disillusioned. This is the last time any IFB product is coming into my house.

IFB SENORITA PLUS — coil complaint

sir
it was months back I booked the complaint still it is'nt rectified .I feel a company like IFB it is not fair to.correct the mistakes .I am very sorry to mention to YOu Sir I personally represented to your office thrice on e with my family in regular intervals and appealed them to come and do the corections, but still it is longnig if things are developing like this how could I extend my AMC further,
First time they told me they are waiting for the coil second time they told me boys are on training third time tomorrow they will come even today it is like "Ganapathy Wedding "
me sorry for writing like this its sheer out my emotions, there fore please do the needful

IFB SENORITA PLUS — less water sucking for detergent tank

Sir, Water pressure is ok.But machine is sucking less water to fill detergent compartment.A comlaint was lodged 4 days back.One rep. called that he will be comming on monday 2 dec.2008, but no one turned up. Kindly depute ser. engineer at the earliest. Machine was purchased 8 years back is not in AMC.
thanks,
Krishna kumar

IFB SENORITA PLUS — HIGH NOISE

HIGH NOISE AT WASHING AND HIGH SPEED. COMPLAINT REGISTERED ON 10.12.2008 AND COMPLAINT NO IS 2524678. YET NOT ATTENDED.

IFB SENORITA PLUS — while running stopped

washing machine is not functining for last two days. suddenly stopped. i do not know the reason. please come and service our machine as soon as possible.

I had a w/machine from IFB -senorita plus.It was idle from november 2008.when i call the technician he doesn't bothered any thing.go and complaint the company and i am not able to do anything.his answer will be treated oppose of the company. so please to do the needful thing for me.thank you.

IFB Senorita Plus — water leaking

I have given complaint befor an twenty days the person told that our enginer has been get touch with in 48 hours but i cant get any call... pls checkthe details and call me as soon ...

and this is an my complaint no 2775949 pls take action

IFB WASHING MACHINE — Clothes are getting damaged

Hi,

I have complained on 18th Mar 09. Mob no [protected] n ticket no 2831154. But there is no response till now.
I have repeatedly followed up with Customer care & they gave Bangalore manger Mob no. Srinivas is not at all responding. he will fixed the appoinment & will never turned up.If we shout at him he will techinician no.
& 2 days back they send a msg that the case is resolved without doing any thing & asking about opionin.
he again told he will make sure the techinician will resolve ur problem.
Please do sum thing..

Awaiting for ur reply.

With regards,
Azmath

IFB Senorita Plus — bearing noise

I request you kindly register the complaint with regard to the above problem. My residential address is Door No; 33, Flat No18, second floor, LOTUS APARTMENTS, 3rd MAIN ROAD, GANDHI NAGAR, ADAYAR, CHENNAI-600 020.

IFB Senorita Plus — not working

this z the 2nd week since i made my complaint regarding my ifb senorita plus.I've been continuously calling them sofar nobody has attended our complaint.i never expected such irresponsible behavior from ifb people....this is monsoon season and we r not able dry our clothes as our machine z not working...so i request u to take necessary action immediatlly

IFB — NOT SUCKING OF WATER

COMPLAINT NO: 2132708 DT 23/2/2011

IFB is very poor interms of customer service and also they close the complaints just like that without attending.

i have raised my complaint thirce and still its not close - the 34, 000 rs machine is idle for 3 months.

washer hang over

SIR, WE HAVE ELITE DX 5.5 KG FRONT LOADING.RECENTLY SHE NEVER OBEY ORDERS. AND MORE OVER RECENTLY WATER FLOWS EVEN WHEN IN OFF MODE. LOCATION 6/677(M4/14) PONVIZHA NAGAR, TRICHY ROAD, NAMAKKAL, TAMILNADU. MOBILE ..[protected]..

door lock not working

door lock not working properly my machine is under warranty.

for elite sx washing machine

not starting the machine getting sound in machine

unsatisfactory service & reply for complaints

i've already posted a complaint on your bad service in your website and the company hasn't replied yet. will you please consider our complaint and show your sincerity towards customers?

Servicing

Hi we have an IFB washing machine of 5.5 kg and tried so many times ast your service centre but they are not sending anyone for servicing. Address sch.98 block B1/301 Smavad nagar navlakha indore.

Complaint closed without attending (Comp. No. 14353792)

Dear Sir, On 27.11.2014, i made a complaint against my front loading washing machine sanorita aqua sx 6.5 but the complaint has been closed by franchise without attending the same. Regards Ravinder +91 [protected]

We have a IFb washing machine model ALNA this machine is having AMC with the company upto upto 2011.
On 30 th August all of sudden water start leaking from the bottom of the machine Aformer compalnt was lodged on 31 st august 2010 a complant no -5030529 .
Enginer of the com visted the site and informed that some rubber part has gone parted and it will be replaced within a day but ever after the expiry of 7 days the fault could not be rectified.Although the engineer Mr Vijay was reminded almost 2 times a day this shows the poor performance and serive after sales by the company and we will not recommend anybody to buy IFB products because this is not the very first time when the com has taken so many days it has happnd prviously also.Now we request to rectify the fault without any further delay.From T.R.Arora House no-1118 Sector-17 Faridabad Ph- [protected].

why i use the brush to clean cloth in the model no.AW 7233. please give me a good reason.
with thanks

i have a washing machine of ifb (Top loading) & complaint so many times it is not working properly but once a man come and told one part of machine is not traceable when it comes in store we replace it & a message comes to me regard this. but after two weeks there is no response till date. kindly solve my problem as soon as early possible. my address is J-38 Sec. 10 DLF Faridabad, near Jain Mandir. thanking you. my mobile No. is [protected]