IFB Industries Complaints & Reviews

Dear Customer,
Pls register your complaints in the below given Customer care Number,

customer care number:39004321/[protected]


Regional service manager-south- Mr.Krishnamoorthy-[protected]
Branch service manager-chennai-Mr.kamal-[protected]

As I am the Customer of the IFB Front Loading Washing Machine [Model No.
senorita sx] on 21.1.12 at G.V Electronics in ERODE Tamilnadu.

Due to a problem in washing machine, I contact for complaint in your Company and then your service person was came and checked the complaint and took up the circuit board and he went off saying that he would be back to repair it. this was happened on 10.03.2015.

Lot of attempts we have taken to get a response . but tilI date there is no proper response from their side. (nearly 3 months over)

I didn't expected such a worst service from IFB.

when they will clear the issue, is a very big question mark.

These people are all to say wait within 2 days clear this problem. This answer is repeatedly so many times.

all of our famiy members suffered mentally & physical from these problems.

Now that you have purchased an IFB front Loading Washing machine, why do you worry about warranty period.

Warranty or Out of warranty, the follow up cost and the time you spend on waiting for a person would far far exceed the warranty cost.

God Bless you

IFB never keep up the words on warranty. They do cheat on the name of free service. They won't do any service properly. We have to catch them or follow them on servicing. I never had a worst experience on any other product. Got frustrated in using the IFB washing machine in my life. They do marketing on selling powders in the name of free service. They have a locking mechanism in Front door, so that consumer have to pay them while shifting it. I got machine for Rs18, 500/- but I might have spend around or more than Rs10, 000/- for services alone. Public is cheated after buying the washing machine. For this type of company the government rule should be like United Stated on consumer product. Waste of time in buying it, instead i might went to other brands. I had bitter experience in IFB service.. In my future, I will never opt for IFB.

IFB machine is performing good, however the services provided by the authorised dealers never respond even after calling 5-10 times. The previous year my warranty period was about to expire. Just one moth before i have got some problem of bit high vibration. i Have called several times to one of service representative from authorised dealer. But he didn't come for attending the complaint before expiring my warranty. After one week of warranty expiry date the representative contacted me and explaining about the offers available in extension of warranty period. How funny this is? Subsequently, i have consulted through website help and explained the complete history, however, i have not get proper response and the company representative was suggesting me not to purchase IFB products.

Dear Mr Sharma,

I feel in the first instance investing money in an IFB Washing machine itself was putting your money down the drain. Added to it you have taken their words for granted and lost further money. I repeat you have lost your money

Rachna,

point noted..

i hoped to buy a IFB tomorrow i.e 26 jan 10, but donot want to lose my freedom.

IFB s are expensinve and from my 1 hr research, i am worried of my option and looking for other brand likes of LG who have good reputation for service if not best product...

thanks for warning future buyers of IFB

our IFB washing machine Elena dx front load 5.5kg door hinge was broken so we want to replace it. so we want to buy it at on line .so how to proceed ?

IFB SENORITA DX — NOT WORKING

MY complaint no.2474099, on 28/11/2008

no respons from that date. we sorry to say your service is not good. customer service is very worrest. i feel now you may send your service people immedently. my mobile number [protected].

my IFB SENORITA DX is not working.
my no:[protected]

IFB washing machine Senorita DX — IRRESPONSIBLE ATTITUDE OF COMPANY

MY COMPLAINT NUMBER IS 5057064 ON 06/09/2010.EVEN AFTER 4 PERSONS CLAIMED TO BE IFB ENGINEERS CAME AND WENT AFTER SHOWING THEIR UNSKILLED KNOWLEDGE MY WASHING MACHINE IS UNFIT FOR USAGE IN ALL MODES .THE MACHINE IS UNDER WARRANTY UPTO 02/09/2012.WHOM SHOULD I APPROACH TO GET IT RECTIFIED.

IFB Washing Machine Senorita Dx — washing machine having huge water leakage ,abnormal sound and not taking start

Dear sir/madam
i purchased senorita dx washing machine in last with 5 year warranty, machine is not starting and having heavy leakage againest this complaint raised i.e complaint no.is 10053910 but no body responding pls solve my problem


thanking you sir

the co, officials even not picking up the mobile phones of the customer, They either saying the replacement sent or it is under pack.
i don't understand the distance from the okhla to Pitam pura is hardly 1 /1/2 hrs but they unable to delivered.

moreover, understand from their godown the officer who booked my Microwave oven is on higher post in marketing - who not lifting the mobile of customer if called from the mobile but she picked up the phone when i used my office landline. It is shameful behavior of that executive. i request from thr higher authority of the co. to take it seriously.

IFB/Microwave — dEFECTIVE PIECE

i HAVE BOUGHT THE IFB MICROWAVE MODEL 17PG2S ON 22/04/2011 AS IFB PERSON CAME FOR NSTALLATION HE FOUND THE PIECE DEFECTIVE (PCB PART WAS DEFECTIVE)WHICH IS THE CORE PART OF THE MICROWAVE I HAVE GIVE COMPLAINT TO JYOTI ELECTRONICS ON 23/04/2011 AND IFB COSTOMER CARE WHERE MY REF NO IS 6244285 AND I HAVE ALSO CALLED ON17/05/2011 BUT TILL NOW NOTHING HAS BEEN DONE. WHEN PRODUCT IS DEFECTIVE IT SHOULD BE REPLACED NOT REPAIRED

IFB DISHWASHER — TERRIBLE SERVICING

IFB DISHWASHER THAT I HAVE BOUGHT IS STILL UNDER WARRANTY. GETS SPOILT TOOOO OFTEN AND SERVICING IS PATHETIC. RIGHT NOW TOO IS NOT WORKING AND SERVICING IS PENDING SINCE THE LAST 2 AND A HALF WEEKS. WOULD NOT RECOMMEND TO ANYONE.

RESPECTED SIR,

I HAVE PURCHASED ONE OF YOUR EQUIPMENT THE DETAILS ARE AS GIVEN BELOW


1. MODEL / ITEM DESCRIPTION : MICROWAVE OVEN 25 SC2
2. DETAILS OF PURCHASE
(A) DATE : 25 APRIL 2008
(B) SHOP : FRIDGE HOUSE, MG ROAD ERNAKULAM, COCHIN-11, KERALA, INDIA
(C) INVOICE : ES14180

EVEN THOUGHT HE ABOVE MENTIONED ITEM WAS PURCHASED ON 25 APR 2008, AND THE SAME WAS OPENED AND DEMONSTRATED BY AUTHORISED ATTENDANTS ON 13 MAY 2008 . IT IS PERTINENT TO MENTION THAT THE GOOD SERVICE PEOPLE OF YOUR ESTEEMED ORGANISATION HAS TAKEN 18 DAYS TO PROCES THE SAME.

ON 13 MAY 2008 AT AROUND 1200 HRS WHEN THE OVEN WAS UNPACKED, IT CAME TO NOTICE THAT THE BODY WAS DENTED, AND THE OVEN WAS NOT SEATING PROPERLY ON THE KITCHEN SLAB / TABLE ETC.WE ARE BEEN INFORMED BY YOUR STAFF THAT THE SERVICE ENGINEER WILLL RESOLVE THE PROBLEM BY 15 MAY 2008. AFTER WAITING FOR SERVICE ENGINEER ON 15, 16.& 17 MAY 2008 . I WAS FORCED TO COMPLAINT TO THE THE IFB SERVICE CENTRE AT KADAVANTHARA, COCHIN 20, AFTER GIVING A COMPLAINT THEY ASSURED THAT THEY WILL SENT THE S.E ON NEXT WORKING DAY

THE SERVICE ENGINEER CAME ON 19 MAY 2008 AT AROUND 2000 HRS AND INSPECTED THE MACHINE, AND INFORMED THAT HE WILL POSSIBLY REPLACE BY 20 MAY 2008. AND THE SAME HAS BEEN LYING UNUSED FOR THE LAST ONE MONTH

IN SPITE OF LODGING SEVERAL COMPLAINTS, COMPANY WAS UNABLE TO REPAIR THE MACHINE PROPERLY. ILL RESPONSE FROM THE SERVICE CENTRE TODAY. DID NOT SEND A SERVICE PERSONNEL ALTHOUGH COMMITED TO DO SO AT AND COMPELLING ME TO TAKE LEAVE FROM MY OFICE. NO ONE CARES FOR THE CUSTOMER. NO NUMBER OF THE HIGHER OFFICIALS ARE AVAILABLE ANYWHERE. DEMENDING IMMEDIATE REDRESSAL.

i hv bought this product before 2 years..bt from only after 2 months it was not working properly.wen we complained with the dealer he send a mechanic quite often who so ever dont know even abt its working.
i just want to know if products r so expensive & durability 7reliability factor is zero.
now we r using it as a showpiece
please help me.

thanks.

this is with terrible pain i would like to pen down my trauma i am facing from service station of IFB Thane Branch (Maharashtra) .(dhandeep services)
Complaint No: 3892610
disenchantment came almost after 15years after using 3 machines of ifb and after suggesting all our friends and relative for the same product we use.
there is a water leakage issue in our ifb machine T-2900 DX other than that machine running all right, we called service support and they sent engineer, he inspected and gave the quotation., , and now to our utter surprise when we called them to change water Ceil and gasket they are telling that we will have to send our machine to service station cause they do not have engineer,
this is the first such experience, we were getting good and professional support earlier but this time it was horrible and one of the guy called santosh he talked to us as if we are defaulter of credit card/very poor .
i hope company may take all suitable action to solve our problem and improve service support for better time ahead.
thanks
Abulkhair bichu
Mobile: [protected]

IFB Senator — new maching not working

Am harsha cgowda

i bought a IFB senator washing machine on 21/12/2008 and after the delivery the demo person came after 3 days of delivery and next day after he gave the demo and went when i saw surprisingly the machine was full of water when the machine was switched off when we complained imidiately the service guy came after 2 days and said there is a fault in the machine and some part has to be replaced then i told to replace the machine as we have still not used it and the machine is by delivery having a problem then the machine was replaced on 27/1/2009 and after 2 days of the replacement a service guy came and installed the machine and went the next day when we tried to use the machine the functions of the machine were not working then once again we complained and the next day a service guy came checked the machine and told that the programme board has gone and it has to be replaced i told him that this is the second time were are receiving a damaged piece so please take it back and give me a good working piece i don't want the new machine to be fiddled with on 29/1/ 2009 from then the IFB people are dodging and saying toget it repared how ever it is now today a service head Ponnuswamy told me he cant give a replacement of it so i can do what ever i want to do further

now am prosseding towards comsumer forum for justice

IFB After Sales service is very very worst. C. Joseph Leo, Pudukkotttai

IFB WASHING MACHINE — worst maintenance service

Believe it or not! My IFB washing machine is under AMC; it stopped working from October 2010 and from the time I started sending so many complaint calls, e-mails and letters to all the authorities of IFB that I could find in the internet. But, till now, no use. Although educated, they not even have the courtesy to give an appropriate response to their customers. Now, I have decided to face them legally.

My parents are around 75, IFB collects AMC fees, but the technicians they have dont even no how to service. They had a similar problem, everyday you register a new complaint, the tso called technician comes and repairs ur machine further and says some sparepart is to be replaced that is not available. why is IFB selling machines if they cant provide spareparts- let them closedown their factories and outlets. This is the worst company that cheats on its customers

My sincere advise- dont buy because the company has a brand name- they are thieves out there to rob us

Sir,
We had taken an annual maintenance contract for our IFB washing machine model no.T-2400 on 09-09-09 AMC no. 191256 worth rs2868.00 in the name of sushila agarwal . this was very poor my complaint is
1. 4023247, dated[protected]
2. 4212615 dated[protected]
3.. 4648256 dated[protected]
many times reminder but my problem not solved
sushilaagarwal
896 station road lakhimpur kheri
[protected]
[protected]@gmail.com