IFB Industries Complaints & Reviews

IFB washing machine purchased on 29.5.1998. had renewed the AMC. Recently, the ball bearings and drum were found to be broken when inspected. The drum brought by them for replacement was found to be old and scaling as white spots was evident all over the body of the drum.There was a huge delay from the date of complaint and the services.

When we had no AMC the ball bearings were changed after 2 years or so, but after taking...

AMC- problems thereof- servicing etc.

Dear Sirs,
With reference to my earlier e-mail dated 19 October, 2009 it is regretted to inform you that no action thereof has so far been taken which is reproduced below: -
‘I wish to draw your kind attention to the problem being faced by me on the problem cited
as subject. I am having renewed AMC bearing # 2584 for the period 24.10.2008 to 23..10.2010 in respect...

Our hs18 order no:[protected] — we have purchased a microwave oven modelno:20pg3s and we exchanged it into modelno:20sc2. As you told with above said model 9pcs starter kit and cookbook was not recieved. The company has given 5pcs starter kit only. Please tell to the company to give us 9pcs starter kit. Please correspond to the company from your side., our invoice no: vjd sur/264/09-10....

.NEVER NEVER NEVER PURCHASE IFB PRODUCTS
REASON--- PATHETIC AFTER SALES SERVICE

I HAVE PURCHASED A IFB DISHWASHER ON 4/9/08.THE AFTER SALES SERVICE IS .PATHETIC.THE COMPLAINT NO 3878308 REG ON 16/12/09 HAS NOT BEEN ATTENDED TILL 22/12/09.THE MACHINE IS IN WARRANTY PERIOD....

IFB and other companies that manufacture and sell dishwashers in India refuse to stock their detergents and other items necessary for usage of the machine in the open market. They require customers to log in a request and purchase such items directly from them.
Unfortunately once the machine is sold, there is an apathy towards customer service. In my case - IFB Neptune dishwasher, I have been requesting for detergent for the past two...

MY WASHING MACHINE SENORITA PLUS BOUGHT IN THE YEAR 2007.WITH AN ADDITION EXTENDED WARRANTY IT WAS RUNNING IN GOOD CONDITION FOR THE PAST INITIAL 2 YEARS .BUT SINCE LAST MONTH IT DEVELOPS SOME PROBLEM. AFTER LODGING MY FIRST COMPLAINT ON 11th December "09 ( CUSTOMER COMPLAINT NO:3856648) TO CUSTOMER CARE CENTER.THE TECHNICIAN CAME AFTER TWO DAYS AND INFORMED THAT SOME PUMP HAS TO BE REPLACED AND ASSURED TO COME WITHIN 2 DAYS. AND...

NON ATTEDING COMLAINT IN WARRANTY PERIOD
The toploading washing machine model no. aw-60-806 . It had not been repaired during warranty period , I complaint to shopkeeper ( bathinda darpan sales ). He says to me complaint forward to IFB bathinda service center. After complaint bathinda IFB serviceman not tackle the problem. I talk to guddy & diveash IFB tollfree no. this complaint regarding . also same procedure forward to Bathinda...

The Washing Machine is purchased on[protected], Although it is not used daily, because one women wahing worker is working daily in our house, it is giving frequent troubles. Say one trouble occured nearly four months back Active light not stand. We complaint this, your's repairer take arround 2.5 months time to repair it. Now it is giving more sound & vibrating whole machine trouble even it is used only 3 to 4 times after repair....

Got descaling done during authorised free service period(90 washes) by authorise service agent who used authorised DESCAL powder. Colour and texture of drum which was shining steel has turned dull yellow with rough texture immediately after the procedure, as if the powder reacted with the drum. Service agent duly acknowledged and has agreed to replace the drum and tub. I only hope the company replaces the machine as i do not know which other...

COMPLAINT NO. 3706372 dated 4.11.2009
The complaint was attended by the service engineer on 5.11.2009 and was referred for the mother board replacement and said that it would take nearly a week for the replacement as the board has to come from the head office. But it has been 5 weeks since then and there is no proper response even after plenty calls from our side. Each time a blame excuse is being given saying that the board hasnt...

I ( my permanaent customer code is 1659861 ) had made a complaint request no.3667601 on 25th oct. 2009. While registering the complaint i made it clear that as both husband & wife are working, hence send the service engineer should be sent at 4.30 pm. The complaint was water leakage from below. But till date the complaint has not yet been sorted out. This has resulted to foul smell & which requires repeated clean by dettol. But inspite...

I bought an IFB Microwave with high hopes, but it promptly broke down soon after the warranty period got over. I formally lodged a complaint with IFB. Since then I have been running from pillar to post to get the item repaired. I have written/called/complained umpteen number of times but IFB is acting in a very very unprofessional manner and simply not attending to the issue. It clearly means that they do not respect customers, do not care...

Iam using IFB Washing machine Senorita plus model - C[protected].i had complained to IFB call center now more than week ago for leakage in outlet pipe and heavy vibrations while rinsing.I had been given a complaint registration No. 3817186 with promise that an technician will call me and than visit my residence to rectify the fault.My machine is under AMC.Before AMC the IFB personals made all sorts of service guarentee etc etc just to take...

My IFB ID is 2039690
My washing Machine has lot of vibrations
.Despite repeated complaints The service staff is not able to repair it.
My machine is just one month old.Complaint no is 3730342.

There has been no response to my repeated complaints and the service center at delhi is deliberately not picking up my calls. Therefore I have no other option but to go in for legal recourse...

My complaint No.3750684 dated 16-11-09 for IFB machine under AMC is not being attended, I have reminded them everyday and call center says it will be attended today but nobody comes. What action can we take? In spite of the repeated request to the help line no service persons are attending the machine. I am not able to under stand the reasons for this casual attitude. No higher officials telephone numbers are available for the redresal. I...

IFB WASHING MACHINE MODEL EXECUTIVE PLUS MAKING EXCESSIVE VIBRATION WHILE ON SPINNING...

Hi,
I have a DIVA washing machine from IFB. It is under warranty and few days back i shifted to new place. I logged a call and they took all information like where are you locating etc by a service centre ( ph. [protected]). I relocated from Lake Gardens to Rajarhat. They sent engineer to put transit bolts in a machine to prevent damage during transit and charged me R. 165/- for it and the engineer told me once you reach Rajarhat call...

I am really harrassed by the IFB Service centre. I registered my first complain on 26th October 2009 regarding machine problem the technician informed us that the PCB need to be changed. After that nobody turned up. in one month I remined at call center atleast 10 times but nobody wants to fix the problem. On 26th November 2009 again we found some other problem in our machine. and on the same date I registered again a new complaint. My first...

The email sent to IFB customer service is self informative:-



Dear Sir,

I am a very very frustrated and disappointed customer for your Digital 7 kg washing machine. This machine is on your AMC and I am very much disappointed with your service support. I feel you have untrained technical staff who always try to sell something or other over and above their visits. Till date after the purchase of...

I have IFB - Elena Washing Machine. I purchased the same in the month of January 2007. After successfully completion of two years of warranty, the company's person Mr. Nitin Patil reached to my home and continued the AMC for further two years on dated 20/01/2009. After that Mr. Patil has not shown any interest of servising the same machine. Neither any person contacted in this reference. No doubt the machine is very good in working,...