IFB Industries Complaints & Reviews

IFB, Serena — IFB washing machine

I Sridhar.V purchased IFB serena washing machine 4 months back, now the machine is not locking and it is not taking water for washing from the overhead tank, complaint to company has given 1 week back, they were telling no stocks of locks, if i cal they were telling today tomoro and they were unable to give survice within 2 or 3days as on today still they were not given service

You can get manual on IFB site

I, too have a problem with their service not only regarding my clothes dryer, but my washing machine also. I agree that their service is going from bad to worse and I am still awaiting their service for both my machines

I agree 100%. They take too long to come, when they came spoilt the dryer more. Mr Anil is irresponsible. I called antek 25 times and ms meenaksi there rold me everytime that the technician will come in some time. They were to come befor 12 and they came after 5 the next day. I can't even begin to explain my frustration dealing with them. Similar and worse experience with IFB very poor service. They should be audited for consumer grievence and sued. Horrible service

Karan.t.[protected]@gmail.com

I have purchased a onvection microwave for that I have got a the gift voucher of Rs.2000/-. ...So please guide me how I can get the redemption...????Last date is 3oth of December

I have purchased a onvection microwave for that I have got a the gift voucher of Rs.2000/-. ...So please guide me how I can get the redemption...????Last date is 30th of march...Can anybidy guide me ?????????????

I have purchased a onvection microwave for that I have got a the gift voucher of Rs.2000/-. ...So please guide me how I can get the redemption...????Last date is 30th of march...Can anybidy guide me ?????????????

IFB MICROWAVE — IFB MICROWAVE Cheating

Wanted Rowdis, serial killers, prisonneers , etcc. to do justice
I have been cheated by IFB Home Appliance, and i want someone to do justice by any means....i give money , and you cut head !!! Justice has to be done. Food poisonning, Road accident, hospital miscare,...rape, etc...acid bottle...

yes, IFB customer care no. is never available. Its wrong. service is very poor and they make fool of people

i have purchased convection microwave oven of IFB company 20SC2 but i dont know how to use it.its since 6months i had buyed it but i could not able to cook so plzzz suggest me how to use

service cenre does not provide contact number
service man has spoiled my machine instead of repairing small problem
now nobody is showing the face

Sir, this is to bring to your notice that we have been having problems with our IFB washing machine, Supremo Deluxe Model, and when informed to the IFB Industries Ltd, Whitefield Road, Bangalore, they contacted their Franchise, Supreme Global Services and though the machine was repaired thrice, we are not satisfied with their work since the problems still persist inspite of our spending about Rs. 5000/- .The machine is not working properly. Moreover, they have changed the stone and the steel plate which according to us, was not at all necessary and they insisted on taking the changed parts along with them, though it was not at all damaged. We have retained the same with us. When we complained to the IFB Industries that the problem still persits, they said they will warn the franchise, but no further action was taken. We request you to give us some other franchise contact no and address in Bangalore, so that the problem can be solved as soon as possible.

Hi this is Ragavendra from Bangalore. First i would like to update that IFB machines are not good. There are some or the other problem always been there. Secondly Phone are not reachable to the service centers. Thirdly after service they don't give you the bill, which is very strange.

IFB — no good wash

I have IFB front load, Executive Plus.I have seen other washing machines, they wash white clothes very white even by mixing them alongwith coloured clothes, but IFB do not wash white to white even when washed separately. Compalints have been raised to the Customer Complaint cell, they send the technicians and they say that the machine is " GOOD. but the wash is no change.

THIS IS THE TOTAL FAILURE OF THE COMPANY IN WHITE WASH IS CONCERNED.

IFB — no white wash

i have ifb executive plus front load. thought very high of ifb technology and it is proved that the white clothes are not washed white. i have tried many washing powders, gave complaints to the ifb, technicians do come only to say that " the machine is fine", but i am not getting white wash. other machines like godrej,lg,videocon do wash white even when mixed with coloured clothes.wht next. i have asked the ifb personells to send the engineer to check the machine, but they send only techinicians. my warranty period is upto 2010. hope in the next year they will add some big bill to get the machine rectified by an engineer.

vithal,
hyderabad
[protected]

same stupidity
timer not wrking properly
gets struck

pls friends dont buy ifb products they are very very bad in after sale service, my machine is being with complaint for 2 months but stil they r not come to me to attend the problem..

our IFB washing machine not working

Pl call us [protected]

urgent

i ve been registering a complaint for more than 2 months but to no response. If IFB cares for its customers do something with their agency Quilon Radio Services, Kollam, Kerala. -Prof. Veliyam Rajan, Deputy Mayor, Kollam Corporation ph.[protected]

quilon radio services is not responding to my complaint for more than 2 months.Do IFB has any concern for its customers

quilon radio service is disgusting

AMC- problems thereof- servicing etc.

Dear Sirs,
With reference to my earlier e-mail dated 19 October, 2009 it is regretted to inform you that no action thereof has so far been taken which is reproduced below: -
‘I wish to draw your kind attention to the problem being faced by me on the problem cited
as subject. I am having renewed AMC bearing # 2584 for the period 24.10.2008 to 23..10.2010 in respect of EXE ELITE Machine Sr.No.13418.
It is pertinent to mention here that I am complaining about water problem since purchase- the very first day- since replacement with another piece within a period of fifteen days.
It is pertinent to mention here that since renewal of AMC, now, a part worth about Rs.600/- has sonly been replaced which was duly acknowledged by me against signatures.
I SHALL BE GRATEFUL IF YOUR GOOD SELF COULD KINDLY INFORM ME THE LIST
OF PARTS ALONG WITH COST REPLACED SO FAR IN RESPECT OF CURRENT AMC,
Now, in the instant case, I am complaining for the last twenty days for trouble in my
washing machine to your representative by way of telephone calls from time to time, but
so far he has not visited me for inspection of the machine what to speak of its redressal. I would therefore request your good self to get a thorough investigation in the conduct of your representative as also the services conducted in respect of aforementioned current AMC of said washing machine.’
IN VIEW OF THE ABOVE I SHALL BE GRATEFUL IF YOUR GOOD SELF COULD KINDLY INFORM ME THE LIST OF PARTS ALONG WITH COST REPLACED SO FAR IN RESPECT OF CURRENT AMC,
I therefore also request your good self to get a thorough investigation in the conduct of your representative as also the services conducted in respect of aforementioned current AMC of said washing machine and get my washing machine operational since for the quiet longer period it is not working properly which has resulted into a hefty laundry bill as I am a handicapped employed lady and unable to perform the washing job manually.
WITH REGARDS,
RAJNI SHARMA
wife of Shri Rajinder Kumar,
House No.79, Jarnail Enclave,
Zirakpur, DISTT. SAS Nagar (PUNJAB)
PIN CODE 160403.
CELL #[protected], [protected], [protected], [protected], [protected].

my IFB washing machine is not working

I have a EXECUTIVE ELITE IFB WASHING MACHINE.I am having AMC FOR THE period 12.02.10 to 12.02.2012.For the last 4 days I have been trying to complaint my problem to the no [protected].But so far nobody responding.
MY INVOICE NO 20915 TIN NO [protected] VERY VERY POOR RESPONSE AND SERVICE BY THE IFB I AM SHAMEFUL TO BUY THIS MACHINE

we have not received 9pcs starter kit and cook book. serial no-009552

The same is the story with me. I suggest you to go to consumer court without wasting further time.

Registration date: 21.11.10

To,

Mr. G. Dasgupta
President & CEO
IND-5, Sector-1,
East Calcutta Township
Kolkata - 700107.

and

The National Sales Manager
IFB Appliances -India

Dear Sir, Madam

Sub: Defective dishwasher and bad after sales service. Refund of amount towards purchase of equipment, extended warranty, accessories, and compensation.

I want to bring to your kind notice the mental agony I am facing due to defective equipment delivered to me on 6.1.08, who’s functioning couldn’t be rectified in spite of all efforts made during last 34 months.

I have patiently tried to co-operate as much as possible, undergoing great hardship and was always hopeful, but now I am frustrated with the quality of dish washer machine and bad after sales service, and have decided to take up the matter to the consumer court for relief.

The latest Example being my complaint no. 5241461 registered on 8.10.10 attended after delay of 20 days by the engineer Mr. Sunil Tel No. [protected]. He did nothing to rectify the machine giving excuse of non availability of parts He didn’t turn up again and even closed my complaint. I had to re-register my complaint on 8.11.10 (Complaint no. 5387898). This time complaint was attended by Mr. Dhanprakash Tel No [protected]after a delay of 5 days. He has removed certain parts for replacement and has not turned up as yet. I have complained repeatedly on customer helpline no. [protected] to Mr. Pradeep on 11.11.10, Mr. Subajit on 16.11.10, and Ms Gyatri on 17.11.10 with no results. I was also asked by customer care officers to directly contact Mrs Anuradha -[protected], Mrs Sona[protected], Mrs Monica[protected]. However on these telephone nos nobody attends to calls.

Facts
I have purchased dishwasher Neptune model on 6.1.08 from your distributor Arvee Enterprises, Lajpat Nagar, New Delhi with the hope of getting a good reputed brand and after sales service to help my aged parents to ease out their work.

I also took extended warranty for additional 2 yrs after paying the required amount over and above the usual 2 yrs warranty given with the product.

The dishwasher started malfunctioning within 15 days of purchase and is still not working till date (20.11.10).

During last 34 months, I have made innumerable complaints at your customer care no: [protected] and every time I was given assurance of speedy rectification of problem.

However the complaints were either not attended and complaint closed, or attended to after delay of 15-30 days after each complaint, that to after repeated reminders at national customer care no and local service centre complaint no, although according to rules it should be attended to within 24 hrs.

Several times my complaint was left unattended and I used to receive SMS on my registered mobile tel. no. that my complaint has been resolved.

My complaint was forwarded repeatedly on my request from the customer care to several service engineers and high officials of the company at Delhi branch, but no one had time to look into my complaint, for which they are employed by the company.

I made repeated requests at customer care to provide me with all the data pertaining to my previous complaints and their follow-up during last several months but they have denied my right to information.

No document at the time of attending complaint is ever provided to me for my record, and no explanation is given to me regarding the nature of problem and the service done or details of part changed.

The parts brought for replacement are unsealed bearing no company seal and always leave me wondering if the replaced part is genuine.

The complaint when attended to, also bears no permanent solution, as the machine breaks down again and again after few days interval rendering it practically of no use.

No follow up call is given after complaint is attended, to judge customer satisfaction.

The service engineers mostly become unavailable on phone, or blatantly tell us that the complaint will be attended by another person even if the trouble starts the very next day of attending complaint. Moreover, I am told to register complaint again on customer care which further wastes time.

The following is a part of data available with me regarding the dates of complaints, complaint nos, people contacted from time to time.

DATE OF PURCHASE 6.1.08
CUSTOMER CODE: 1318851 (OLD: 1301129)
DATE OF FIRST BREAKDOWN 10.3.08
DATA OF COMPLAINTS

Complaint nos/ registered on –
[protected].7.08),[protected].7.08),[protected].9.08),[protected].9.08),[protect...⇄ 3603210,[protected].10.09),[protected].9.09),[protected].12.09),[protected].12.0...⇄


I have tried to contact the following officials/ service engineers from time to time who have always either not responded or remained indifferent.

Mr. Bharat Bhushan (Manager-[protected], [protected]), Mr. Alam (Service engineer-[protected]), Mr. Dhanprakash (Service engineer-[protected]), Mrs Kamini (IFB Official-[protected]), Mr. Amit anand (Service Manager-[protected]), Mrs. Monica (Service coordinator[protected],[protected], Mr. Rajesh Burman (Manager-[protected]), Mr. Yogesh (Senior service engineer-[protected]), Mr. Milan Chandola (Service Manager-[protected]), Mr.Ajay (Branch Head-), Mr. Yograj (Area Service Manager-[protected]), Mrs. Ankita (Area Service Manager-[protected]), Mrs. Anuradha (Service manager-[protected]), Mrs. Sona[protected]


I was misguided by the service engineers from time to time by putting the entire blame for repeated malfunction of the machine on us and suggesting measures involving huge expenditure.



The following are few of the many measures suggested to me.

The water pressure in the pipe line is insufficient.

Although the water pressure was strong enough as the water is supplied by overhead tank approx 14 feet high and 2000 lts capacity,

I still responded by installing a separate pipe line and overhead tank, but later found that even then the problem was not solved.

I was asked to use desilter several times by different personnel attending on different days for the same complaint within a span of 7 days.

This incurred me a substantial monetary loss without any result. (Total 10 packets used)

I was asked to purchase a pressure pump, and magnetic flow equipment from them.

I refused, as it was an absurd idea as the company doesn’t recommend and the pressure of water was more than sufficient. I learnt from other customers later that suggestions were intended to earn them extra income.


The following are the inferences drawn regarding malpractices/ deficiency of services from above facts and figures.

As is evident from above data, the following facts emerge about the quality of product and the after sales services:

Defective piece: -
The dishwasher supplied is defective as it is hardly in working condition from the time it was brought until today.

Poor after sales service:
The product has malfunctioned every few days and the quality of after sales service is extremely poor and sub standard.

Delayed service:
The complaint is attended to after delay of 15-30 days that to after repeated requests.
Attending to complaint is mostly limited to a visit by personnel with suggestions to change parts without any result. They then don’t turn up again and give excuses for non availability of parts.

No follow up
There is no mechanism in your company to follow up complaint and to judge customer satisfaction regarding resolution of complaint.
The complaint is invariably closed as per feed back by the service engineer even without attending and solving the complaint. The customer is then asked to register afresh a new complaint.

Denial of customer right to information:
The service engineers do not provide any documents pertaining to diagnosis of problem and measures taken, neither the details of work done and parts replaced.
The customer care centre failed to provide me information regarding my previous complaints and their follow-up for my record and information purpose.

Replaced parts substandard?
The parts brought for replacement are neither sealed nor bear company logo thereby placing a doubt about the genuineness of the part.

Apathy of senior officials:
Even the high officials at local branch level are not concerned about the customer problems and are mostly unavailable, irresponsible, disinterested and unresponsive.

Corruption:
The service centre personnel are indulging in malpractices and it seems are indulging in parallel business by suggesting several products not recommended by the company to customers like magnetic flow meter, pressure pumps.
They even try to charge customers on one pretext or another for servicing during warranty period, that to without providing bill.


Inefficient service engineers:
The service engineers are inefficient, work on basis of ‘hit and trial method’, indulge in temporary ‘jugaru work’ in their own language.
They are discourteous and refuse to come even when the complaint has been attended by them the previous day and remain unsolved.



My motive of making complaint to you

My motive is not only to solve my problem but also to save a brand like IFB.
This will require drastic steps to remove deficiencies as I have pointed out earlier.
To add, I still think IFB is a big brand and as a matter of fact want the company to be transparent, customer friendly.


What I want:
Either refund the total amount with interest + compensation for the deficiency in quality of product and service.
Or
Else I will be left with no choice but to put up my case in consumer court..


Dr. Shashank Jain

Customer code: 1318851 (Old[protected]

I AGRRE WITH THE CANDID AND APT STATEMENT OF DR SAHIB.THE SREVECIES OB IFB ARE FAR FROM SATISFACTORY AND NOT USERS FRIENDLY AT ALL.

UNLESS, THE TOP LEVEL DOES SOMETHING TO ACHIEVE THE REQUISITE CUSTOMER, S SATISFACTION LEVEL, THIS BRAND IS LIKELY TO LOSE ITS GROUND AND WELL ESTABLISHED REPUTATATION IN INDIA.ATLEAST, ONCE THE COMPLAITNS HAVE BEEN BROUGHT TO THE LEVEL OF SENIOR EXCUTIVE, HIS OR HER RESPONSE SHOULD BE PROMPT AND APPROPRIATE RATHER THAN BEATING AROUND THE BUSH.

SOMEBODY HAS SAID I WOULD RAHTER LIKE TO LOSE MONEY THAN FAITH

IFB INDIA / Dishwasher — poor SErvice

I have IFB make Neptune model dish washer which is under AMC. From sept 14th the machine is not working and it is not repaired. After lodging the complaint service engineer came and took the machine for repair for which I paid transportation charges of Rs.1300 and after constant followup the machine was brought back without any repair from then till now they are dodging and the machine is not repaired. I wanted to complain this to some top person in the company but there is no access to them

My IFB neptune model dishwasher is having some technical problem and the same was registered wide no.5626341 on 27.12.10. Till date no response from your service department.

In fact I was adviced by your 24hrs customer care center to contact Mt. Ajithkumar of amanjikarai office. The response from him is worst. i am sending this mail today on 30.12.10 at 6.05p.m.

your advice in this regards

My machine is purchased in this year may2010 only

contact no.[protected]

your advice in this regards

purchase IFB dish wash Neptune in August 2011. Ordered for salt and rinse aid on[protected] and reminded on[protected] but so far nobody turned up i.e. very poor service. service centre address. Classic enterprises, Old no. 28 new no. 54 kumarasamy st., perambur, chennai 600 011. ph. no.
25511001 and 25511005 and email [protected]@airtelmail.in and rediffmail.com. For the above reasons only ie. very poor by the service centre its not going very fast. Hope u will do the need full

P. Sudanthiranathan
Cell No. [protected]
mail id [protected]@yahoo.co.in

AW60-806 — CONTINUOUS PROBLEM

Dear sir/madam,


as our washingmachine problem often occurs (from june 2008), it is very difficult to face the service from your (no good service), at present the machine had shift to IFB service (Sai enterprises, Anna nagar, chennai.). still there is no solution and no proper response. we dont what do ? . for past one year we are facing such problem with the washing machine. for each service we had suffered more than a month .

we have suggested to replace the other machine in warranty period, but service man neglected.
then we took AMc after the warranty period, within two days again machine got problem.

still we are facing the problem

Can you replace new machine of other model ?
please kindly give good suggestion for us,

Thanking you
R.Dhakshinamoorthy

IFB bathindatop loading washing machine — wasing machine compliant

NON ATTEDING COMLAINT IN WARRANTY PERIOD
The toploading washing machine model no. aw-60-806 . It had not been repaired during warranty period , I complaint to shopkeeper ( bathinda darpan sales ). He says to me complaint forward to IFB bathinda service center. After complaint bathinda IFB serviceman not tackle the problem. I talk to guddy & diveash IFB tollfree no. this complaint regarding . also same procedure forward to Bathinda manager. The manager at bathinda is not even attending the Problem. problem not sort out so even extra problem create. They had broken the clutch assembly while repairing. machine is not working. bathinda serviceman roughly langauge & not washing machine handle.
(manager says to me go to the coat. your case file in two year.)
The call to Mr amrik singh , their manager at has also not evoked any respose. We are forced to wash clothes by hand in this season since at last 6 months. we are tired to complaints. Ever since I have made several calls to the customer care. The workers, totally unskilled, finally turned up, could not dignose the problem
Delhi coustmer care make new coustmer ID no. 1603471 & complaint no. 3426980.
Bathinda complaint no. 181. washing machine purchasing date 18/06/08. washing machine serial no. 70800354.

Plz change the washing machine model. Our contact no. is [protected]
thanks

aw - 60 – 806 — no response

no reply
NON ATTEDING COMLAINT IN WARRANTY PERIOD
Ludhiana Mgr. MR. sanjeev contact no. [protected]. This complaint regarding meet our home. Approximate 6.45 pm & date 24/12/09. Fault is identify
1. Gear noise.
2. Clutch assembly break.
3. Rusting whole body (due to water leakage).

Manger do not reply for this complaint regarding. & waste our time.

The toploading washing machine model no. aw-60-806 . It had not been repaired during warranty period , I complaint to shopkeeper ( bathinda darpan sales ). He says to me complaint forward to IFB bathinda service center. After complaint bathinda IFB serviceman not tackle the problem. I talk to guddy & diveash IFB tollfree no. this complaint regarding . also same procedure forward to Bathinda manager. The manager at bathinda is not even attending the Problem. problem not sort out so even extra problem create. They had broken the clutch assembly while repairing. machine is not working. bathinda serviceman roughly langauge & not washing machine handle.
(manager says to me go to the coat. your case file in two year.)
The call to Mr amrik singh , their manager at has also not evoked any respose. We are forced to wash clothes by hand in this season since at last 6 months. we are tired to complaints. Ever since I have made several calls to the customer care. The workers, totally unskilled, finally turned up, could not dignose the problem
Delhi coustmer care make new coustmer ID no. 1603471 & complaint no. 3426980.
Bathinda complaint no. 181. washing machine purchasing date 18/06/08. washing machine serial no. 70800354.

Plz change the washing machine model. Our contact no. is [protected], [protected].
POOR SERVICE QUALITY
IN SPITE OF LODGING SEVERAL COMPLAINTS, COMPANY WAS UNABLE TO REPAIR THE MACHINE PROPERLY. THE WARRANTY PERIOD IS NOT YET EXPIRED. ILL RESPONSE FROM THE SERVICE CENTRE TODAY.

POOR SERVICE QUALITY
no diagnose the problem.

no reply for ifb

I also bought IFB fully automatic washing AW60-806 from Darpan Sales Bathinda on 31.07.2008 vide bill no. 669. It is not working for the last 20 days. I had registered a complaint no. 214 dated 08.01.2010 at IFB service centre Bathinda. After few days a technician came to my house to see the machine. He even does not know about functions of machine. When I told him about the problem, he said PCB has to be replaced and it will take two days. After making requests for a week on telephone and visiting the centre personally, again a technician came on 20.01.2010 with a PCB. He does not know how to open the machine. He then asked for manual and then he was able to open the machine. Then he said that the PCB is not matching with the old one and said he will come back after two days. But after making many calls, even upto today no one came from IFB service centre.

[protected] Phone[protected]

I also bought IFB fully automatic washing AW60-806 from Darpan Sales Bathinda on 31.07.2008 vide bill no. 669. It is not working for the last 20 days. I had registered a complaint no. 214 dated 08.01.2010 at IFB service centre Bathinda. After few days a technician came to my house to see the machine. He even does not know about functions of machine. When I told him about the problem, he said PCB has to be replaced and it will take two days. After making requests for a week on telephone and visiting the centre personally, again a technician came on 20.01.2010 with a PCB. He does not know how to open the machine. He then asked for manual and then he was able to open the machine. Then he said that the PCB is not matching with the old one and said he will come back after two days. But after making many calls, even upto today no one came from IFB service centre.

[protected] Phone[protected]