IFB Industries Complaints & Reviews

dear sir /madam
i have purchased micro wave of ifb
firstof all we complaint to service centre at ujjain to mr.dighe befor 15n days as gate was not opening but it was in working condition
mr. dighe came after an hour of working finally the gate was opened of microwave but it stop working
then he told that it was problem of switch and he will get it replaced .
but from that day he has not came and switched of mobile and once he picked up landline number that is[protected] and told that he will be coming in evening ,but he didn,t turned up
i am helpless and now i m writing to customer care to support in this matter

my address is 35 rajaswa colony ujjain
mobile no. is[protected]

thanking u

This in continuation to the complaint i had registered 4 days back on 17 nov. about my washing machine which i bought with hope that all my washing problems are ultimately over. but its very disspointing to sy that they have only increased in terms of money expense. before this we were using videocon twin tub machine which never gave any problem ever...we sold it in excellent working condition after using it for more than 10 years.

IFB senorita dx 5.5 kg is a very expensive affair to maintain in chennai. every month i call someone to solve some problem and each service engineer gives me a different story and sells some product worth nothing less than 300/- RS. each time. 4 days back the service engineer sold me a water softening filter saying the old one had worn out and thats why the machine is not working properly and it may start rusting. Considering the amount i paid to buy the machine i settled for it. But when i bought the machine( 20 Jan 2009), i was told by the sales man that i do not need to change the filter for atleast 2 years knowing the knowledge of chennai water quality.

And like a excellent company trained man he said he'll put back the old filter also along with the new one to increase the life of the new filter. so now i have machine running 2 filters out of which old is Worn out " and useless.

I have already spent 3000/- Rs. onthis machine within 10months time of its purchase. I cannot afford it. Top load detergent + IFB protecta + desacl all this is very expensive on pockect and with it i'm still srubbing my clothes with hand only.

I want money from the company for the headache i bought falling prey to salesmanship. Today again i have a problem of water leaking from somewhere in the machine.

Sir/Madam,
I request you to kindly go through the service aspect offered by IFB as per my following narration and take up the matter suitably with IFB manufacturers. As I do not get hold of their e-mail ID, I request you to kindly forward the same to me, while you are forwarding the text to them for their views, comments and their responsive reply.

Service of IFB washing machines does not at all complement with their sales force. How sad ?
Purchased in early 2006. in Bangalore. 1st complaint in Jan 2009. No response to telephone on listed numbers. Took help from ASK ME for authorised service point.

Ace Machinerary Services vide Complaint (D.C.) No:1423 dt 20-01-09, & Invoice No:1739 dt 27-01-09 replaced drum at the cost of Rs3200/-. Problem persisted. No where-abouts of ACE Machinery Services. Repeat ASK ME.

Refered to VSC Service center. (www.Vsc.com/[protected]@yahoo.com) Service Technitian reports on 04-07-09, ( service call report No: 078) sound in the drum but normal condition of the equipment. Serviced and returned with bearings, motar bearing and oil seal at a cost of Rs2890/- on 17-07-09, Bill No:168 and call No:611064.

The drum repeats drumming to displeasure. VSC dissappears. No where-abouts.

Repeat ASK ME. Enter SRI VIJAYALAKSHMI ENTERPRICES (Authorised Service Franchise for IFB) Ph: 25552788 address: No 227/4, Narayanapillai Street, Shivajinagar, Bangalore 560001. Machine service and returned on 18-09-09 vide Invoice No:7436 for a charge of Rs6550/- Now the details of their bill with IFB prices in bracket.
1. Drum Assembly: Rs3100/- (Rs2511/-)
2. Bearing Bracket: Rs1100/- (Rs528/-)
3. Bearings: Rs850/- (792/-)
4. Belt: Rs600/- (Rs341/-)
5. Service and Transport- Rs600/- and Rs300/- respectively.
What a service arrangement by IFB a supposedly reputed Washing Machine manufacturer. Our total expenses on drum assembly during this year is Rs13140/- not to mention the agony , frustration, discomfort, under the breath cursing of all concerned with IFB and the distrust about the IFB. As a consolation can the price difference be explained for items 1 to 4 above. How the Authorised service Franchise could charge more than the rates fixed by IFB for their spares? Can it be arranged to refund the difference? Well ? A responsible reply is anticipated and awaited.

Thanks and Best Wishes.
B R Sridhar

HI,

This is Udayakumar Devaraj from chennai,have purchased holiday package from IFB holidays team for Rs 6,999 thorugh my ICICI credit card .After confirming the details with them through their contact #[protected], had sent the duly filled form as per their instruction with Rs 750 DD taken from SBI chennai in favour of One Touch Solutions (India) PVT ltd payable @ Delhi on 3rd Nov 2009 through Chennai post office. Pls find attached filled application form copy for more details & referrence.As per their instruction it will take 2 weeks to get the holiday confirmation letter,but there were no information, so tried reaching them from different mobiles/landline for the last few days but when ever we try it says either number busy/call failed or the tot network is congested.

It seems like a fraud,pls let me know what should be done.I have copy of both Application form,DD.

Thanks and Regards
Udayakumar D

From teh middle of October we are facing problem after problem. Each time they take about a week to attend but do not resolve the problem. From 7th November I have been reminding them repeatedly but unable to get my problem addressed.

I was given a number and talked to their customer service manager and still no response.

Dear Sir/ Madam
My Details:
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i am Mukesh kumar ([protected]), resides in Gurgaon, Haryana & working in Maruti Suzuki India Ltd, as IT Manager.

Problem Description:
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i purchased IFB - AW 806 washing machine from DAWAR INTERNATIONAL, Guragon.
the machine is under warranty (2 yrs). from the date of purchase, the machine gives problem 3 times, but the 3rd time, i logged a complaint service call 25 days back, but till date no service provide to my machine no stand by machine provided as the service level aggreement is of 24 hrs..
so request you to kindly look into the matter & provide me the solution
Waiting for your kind support

7th november: made a complaint to chennai ifb customer care about the non working of the machine.

9th november. : a mechanic by name Mr.Durai attended and said there is loose connection and made something and went.

10th november : machine still not working lodged another complaint.complaint no :3716125

12th november : a mechanic by name Mr. Ramu attended and said the belt is jammed and needs change.hence changed it for 530 rupees telling this does'nt come under the AMC.

13th november. MAchine still not working, same non spinning of the drum.have lodged another complaint with ifb custoimer care. no3741851.

inspite of several complaints if this is the condition of IFB customer care center throughout India it is really shame on the part of the IFB industries that they should withdraw their product from the market immediately. none of their mechanics knew anything about the product. very sorry to make such a remark. but it is the true fact.Hope the machine will be attended immediately or i will have to meet them in the consumer court.

I had submitted my complaint through IFB toll free nos twice at coimbatore for replacement of my microwave(23sc1) door as also replacement of rear nuts of my IFB washing machine(elena) which are required for transportation. It has been three months now and no action has been taken on the complaint. My address and tele no since the purchase of both the products has changed and current address and tele no are
Maj PS Chaudhary
circle qtrs 5/4
Wellington,
Near Coonoor,
Nilgiris
Tamil Nadu
Mob No [protected]

i am using the ifb washing machine for the last 12 years.Till now the service was very good.Now I am workig in district hospital Idukki ,Kerala state. In sep 09 suddenly a sound came during spin . I contacted the local authorised sevice franchisee "ROSS COOL CARE, RAKESH BUILDING, OPPO.ANJANA HOSPITAL,PULIANMAMLA ROAD, KATTAPPANA, IDUKKI DT,KERALA
PHONE [protected],[protected].
ON 12-09-09 they changed the bearing and belt. charged Rs. 3350 /-. But complaint persisted probably increased.Then I was told that some concrete block broken.they took the machine to their shop ,returned after 10 days.chaged another Rs.550 /-
Complaint increased . Now a burning smell came from the machine. Now they are telling that machine is in out of order.After that till now no response from them. Machine become useless.
This is for the first time in last 11 years

I have washing machine under AMC & Its complaint( Complaint No.3709642) was registered with IFB Helpline at 8.30am of 5th Nov’09. Nobody has bothered to attend the complaint even after lapse of 204 hours( 8 & half days). I have spoken 6 times to IFB helpline but everytime got fake assurances that technician will come within 2 hours. I also got local Service centre No.22437182 from helpline, where nobody attends calls at all.

Most surprisingly, I spoke to IFB helpline & got the Cell No of their supervisor( K.P.Agarwal-[protected]). He categorically told that we never attend any complaint within 24 hours & their helpline team doesn’t know anything. He told that their organisation’s Turnaround time is 3 days & not 24 hours. He spoke in a very rough & arrogant manner to me. He clearly told that nobody will listen to any customer except him & he is free to work as per his whims & fancies. He also denied to provide any superiors contact Nos. I am fed up with the attitude & behaviour of IFB people, where no body cares for customers.

I again spoke to K.P.Agarwal on 11th instant but again bogus assurances were given that they will repair on 12th. It is the worst experience, i ever had with any organisation providing AMC. IFB is least bothered about their customers under AMC & just earning thru getting bogus AMC's for not providing service. I request for severest action must be taken against IFB for cheating Indian Public.



Pl note that you have done AMC with me & charged AMC charges. I have every right to ask for repair & incase I don’t get any response, I will be forced to take up case in Consumer Forum.

My Ifb washing machine is under AMC no-4338/87 dated 27.08.08 to 26.08.2010 of Varanasi. After complain inspite of several repeated request to service centre no service persons are attending the machine which is completaly neglegance towards customer service and due to this I am in heavy loss of physical and monetary.what strong action can we take?

Sir,
1. I purchased the said product on 13 Oct 09 product Sl no.03344. When I tried to operate the same it did not responded . I logded a complaint with the dealer and service centre, Siliguri Ph.[protected]. After 3-4 days a Rep of service centre Mr. Bijoy came to my house and checked the product. He stated that the product is unserviceable and it needs replacement. Then he contacted Mr. Rajdeep (mob [protected], head of IFB official Siliguri area and informed him about the unserviceability of the product. Mr. Rajdeep assured me that the product will be replaced by the end of Oct 09. When it did not happened, I contacted Mr. Rajdeep again he told me that it will be replaced within the first week of Nov 09. After so many calls he responded once and told that the product is not awailable and he will try to get it from Malda and dinajpur area as he is going on 11 Nov 09. I also informed Mr. Jaideep Chakraborty Manager IFB Kolkata (mob [protected]) and he told me that he will call me after getting details, but never called back nor attended my call thereafter. Today on 12 Nov I called Mr. Rajdeep several times but he did not attended the call. I also informed Radio Syndicate (Dealer) ph.[protected].

2. Kindly intervine and help me to get justice.

Ticket No.3702673 - Customer ID : 140636 - Complaint Lodged on 02.11.2009.
Attended on 05.11.2009 - Informed that the Timer has to be replaced. On 09.11.2009 the Technician brought the Timer and said that it does not suit to my Washing Machine and informed that he will bring the correct version the next day. Till date nothing is done.

DEAR SIR/MADAM,
PURCHASE DATE: 24 JUNE 2009
COMPLAINT TICKET NUMBER : 3445901
COMPLAINT REGISTERED DATE: 2 SEP 2009
MY IFB WASHING MACHINE (6 KG SENATOR) IS NOT WORKING PROPERLY FOR PAST TWO MONTHS. I REGISTERED MY COMPLAINT IN CUSTOMER SERVICE. BUT STILL THEY HAVE NOT ATTENED TO IT. PLEASE GIVE REPLY FOR ME. OTHERWISE SHALL I RETURN MY MACHINE TO IFB POINT IN TRICHY.

I have purchased IFB Mirowave Oven on 5/10/2009 to gift it to one of my relative. Firstly no body came for demo for more than one months. After lot of persuasion one man had come but not given demo properly. Now the machine sut off atomatically after start irrespective of time set. I have lodged complaint online in IFB site and also locally but no body is listening. They have also promised to give the Rice Cooker in scheme within 10 days but till date that also has not been delivered.

leakage as explained above

I purchase IFB Washing Machine about Eighteen Months back .The Motor of the so called IFB Washing Machine needs to be replaced..In spite of the repeated request to the help line no service persons are attending the machine,The concerned Service Centre at Bhatinda is not even attending the calls.I am not able to under stand the reasons for this casual attitude.I have even contacted the Senior Sales Executive Mr.Surinder Kumar at Customer Care,but nobody seems to bother,I have read so many Complaints of IFB Washing Machine at Consumer Complaints.in but the IFB People seems to be in deep slumber,they are least bothered.If the company cannot supply the parts what is the use of selling the product.
Sanjay Contact No:[protected]

my washing machine not working. i had alread paid annual service contract rs1847 still (31.08.09 _ 30.08.10).so place attent my complaint.

Sir,
I am feeling cheated after buying IFB product,because the after sales service
given by the IFB is the worst,I have ever seen.I have requested your IFB Service Centre
M/s Amrit Agencies,Bhatinda that my Washing machine is not working but they seem to
be least bothered.The Concerned person Mr.Amrit at the service centre does not
even bother to attend the phone,It was only when I requested your Home Appliances
Division at Ludhiana,they sent the mechanic,but it was just a formality,The Mechanic
said that the Motor of the Machine is faulty,so it needs to be replaced,he called up
Mr.Amrit ,but he refused to cooperate, he said they do not have the Motor of the
concerned Model,they will only replace it when they receive the supply,I fail to
understand why do you appoint such service centres who cannot keep the parts,
What's the use of your warranty,It is just an eye wash.I have been trying to Contact
Mr.Amrit but he seems to be in deep slumber.The concerned person Mr.Amrit is a
very clever guy,If I would have to pay for the Motor he would have replaced the Motor
the same day.He does not seem to co-operate with me.I would advise friends and relatives buying IFB products,not to buy IFB products because the people at the service centre think that they are the
BOSS of the Company,it is useless to take AMC from IFB people.
(Sanjay)

I have an IFB microwave oven purchased on 27.10.07, which has developped problem. Pl. inform where can I approach for the same. I am residing at Dwarka, New Delhi area.