IFB Industries Complaints & Reviews

Modular kitchen left halfway inspire of 100% payment taken by the company .The advance was paid in early December. But till March no work started. Only after continuous phone calls work started on 7 th March. And I was promised a ready finished kitchen by 20thMarch. But till date the work is not complete and the staff is not answering the calls n replying to the messages

I had raised a complaint on 5th apr 2021 after my repeated reminders a technician came on 7th and said spare part has to be changed.. after that again despite my repeated reminders no one is attending to my complaint the technician doesnt pick my call and i am stranded with no progress on my machine complaint. Today is 10th april and no one has done anything
My complaint no is [protected]

I purchased IFB REFRIGERATOR ON 19/7/14 the door of refrigerator got detached I don’t know where to complain

I have Paid Rs.30990/- on 5.1.2021 for purchase of Serena ZXS 7Kg washing machine under exchange . But due to personal reasons on 6.1.2021 itself i have intimated Vidya nagar Hyderabad dealer for cancellation of my order. Dealer and Miss Deepa IFB Processing Manager (Regional) had informed the cancellation of the product and for initiation of refund amount to IFB Head quarters on 6.1.2021. But till date the refund amount was not recieved by me even after lapse of 90 days.

Sir
i have Paid Rs.30990/- on 5.1.2021 for purchase of Serena ZXS 7Kg under exchange . But due to personal reasons on 6.1.2021 itself i have intimated Vidya nagar Hyderabad dealer for cancellation of my order. Dealer and Miss Deepa IFB Processing Manager (Regional) had informed the cancellation of the product and for initiation of refund amount to IFB Head quarters on 6.1.2021. But till date the refund amount was not recieved by me even after lapse of 90 days. Kindly look into the matter immediately and arrange for refund . I am enclosing here with copy of Invoice as attachment for your reference.

Washing machine is not working properly.

Our washing machine not working past 30 days. So many times complaint but still not solved complaint no. [protected].

I have raised a ticket that mother board burnt of my washing machine (Model Serena wx) as per the rule an service agent had visited and Installed and later insisting us to pay 8000 rs for the repair done. However we regretted to pay since this damage comes under warranty. The nasty repair person removed the motherboard and didn't even assemble the product properly and left away.. we again raised a complaint against which was been told that it covers warranty.. and also attached the service representative I'd details below and request ifb team to take proper action and make the product properly installed and hand over it

Descale powder is available in Amazon at Rs. 111 however IFB Technicians are selling the same product at Rs. 170.

I have tried to place a complain in IFB [protected] however associates are saying "Amazon is salling duplicate product."

My question is, if IFB knows that Amazon is selling duplicate products then why they are not taking any action on Amazon?

As per my understanding both the products are same. Technicians are just trying sell the product to achieve there selling targets. Technicians are telling lie all the time to sell their products.

I am sorry to say that I do not have faith on IFB .
Thanks and Regards
Kallol Sarkar.

Bought IFN Neptune VX dishwasher in Kolkata in august 2020. Since the purchase, its showing F7 error, we were told its overheating, we have spent so much money for separate wirings and repeated complaints still no one oculd resolve this. We had told from the start to replace or return the item and yet I feel they are waiting for teh warranty period to pass.

I feel extremely cheated to have paid so much and got a defective product. Please resolve this or replace this. Its high time, we are horrified with the after sales support. I shoud have waited and got a different brand I feel now.

I have IFB washing machine AW6501RB. Since it’s manufacturing has been stopped, it’s spare part is also not available. I have raised ticket for the spare part [protected] but same has been closed stating the part is not available.. it has been 5 yrs for our machine and not much used.. it’s not of no use because o[censored]navailability of spare part ie pulsator.. Registered no [protected].

Dear Sir,
I have an IFB senator 8kg front load washing machine. It's not working. The digital display keeps flickering. I had taken a AMC. But the technician refused to do the work saying PCB is not working due to cockroach bite. He said PCB board replacement would cost me 8000. Can you please share the exact price ? And what was the point of taking AMC ?

Date of incident: 30/03/2021

Dear Sir,

Our IFB washing machine (5.5kg Eva Aqua VX model) had stopped working recently as the drum was not rotating and we raised a ticket with IFB customer care requesting them to repair the machine. The ticket no. related to this request was [protected]. We specifically mentioned on the call that our washing machine's drum was not rotating and we would need someone to come and repair it. The IFB customer care representative acknowledged this and informed us that the cost for repair would be Rs. 500+tax for minor repairs and Rs.750+tax for major repairs, apart from the cost incurred for any replacements of spare parts.

Shortly afterwards, a technician had contacted us from the mobile number [protected] and asked us for the details of our location. Once the technician had arrived home, we turned on the washing machine and showed him that the drum was not rotating.

Without even checking the machine even once, he simply mentioned that the drum will need to be replaced and 2 other parts will also need replacement. We asked him how much it would cost to which he mentioned that it would cost more than Rs.10, 000. He then immediately mentioned that we can get the repair done for free (within 40 days) if we opt for his "AMC plan" and he started literally forcing us to go with the AMC plan. We did not feel comfortable with this as it felt like he was simply trying sell us the AMC for a commission, and so we informed him that we're not interested in the AMC he's offering.

To this, he simply asked us to pay Rs. 590 for the "visit" he made. We were quite surprised that he was literally charging us for absolutely no work from his end. We tried informing him that the customer care had mentioned the amount is to be paid for 'repair work', to which he simply again reiterated that the payment is for the visit. We felt cheated, however due to the technician threatening tone, we decided to paid him the amount of Rs. 590 via Google Pay.

I have attached for your reference, both the screenshot of the transaction made, as well as the receipt the technician had given us after the payment was made.

I implore you to please look into this and refund us the money that was falsely charged from us, at the earliest. Our opinion about IFB has always been really positive till this incident, and we look forward to carrying on with our high regard for IFB. Hoping you will rectify this one blemish at the soonest.

Thanks

Dear sir, our washing machine sounds like not closed door after filling water as much but we already closed. Please solve our query

IFB service engineers not doing any work and taking Rs 650 per visit, hardely coming for 5 minutes, not doing any work .reason giving that they will do when machine will complete broken.
Sambalpur service center paid Rs 650 two times, nothing work done

My front load washing machine which is 5years old stopped working

Water is leaking from the machine

Complaint
1. Drum connection lost
2. Outlet pipe broken

Hello Sir/Madam,

We reported an issue in our washing machine on 19th March 2021 and IFB customer care arranged for the service engineer to visit and check the problem.
The service engineer visited and checked the problem on 19th March 2021.
They told the door lock is damaged and they do not have parts available in the market for products out of warranty and so the problem cannot be fixed. Instead they suggested us to go for a replacement as the model is very old and they cannot fix the problem for such outdated machines. They charged INR 590/- as the service charge.

Later I got contact number from my friend who fixed his home washing machine. That 3rd party service engineer asked to send the picture of my washing machine door. He came home on 20th March 2021 and changed the door lock. This fixed the problem and the machine is working now.

It is very disgusting to see that 3rd party person could fix the problem that IFB customer service engineer could not and they charged INR 590/- to just visit and check the issue but not fix the problem.

Earlier in Dec 2019 as well we did not get support from IFB for the problem in our washing machine. We BB tried more than 15 to 20 times but no one visited and kept saying the BB model is no outdated and they cannot fix the problem and we have to unnecessarily pay 590/- as busting charges. Whilst we requested them we are ready to pay but we want them to come and check before they can say the problem cannot be fixed. They did not come to check although we requested technical team to visit and check. Agter few days my husband checked and found the drum hook was loose and it dropped down. So he flexed the drum and it started working again.

My question is why IFB service engineers resist to check and fix the BB problem while others can fix it. Is it the inefficiency of your service engineers or your marketing strategy to force the customers to buy BB new BB models?

Regards,
Lilly

My fib senorita aqua front loader washing machine was shaking a lot with sound dyring spin cycle. I called customer service and they sent technician. He inspected and said suspension needs to be replaced and it needs to be replaced. I wanted to confirm if that is true but to my surprise the answer from customer service is “what ever technician says is warranty”. They don’t have list of items covered and not covered in warranty. When asked technician why it is not covered, he said plastic and rubber are not covered. This terminology was not in warranty book. It became argument and I had to pay him. If is completely relying on external people to provide warranty services and failing customers