IFB Industries Complaints & Reviews

We have purchased a Microwave from IFB, the rubber casket is not available in the market and we need this to be fixed, I am located in Varanasi, IN. We were unable to find any authorized service center who would ready to help us.

Yesterday i complaint on your customer complaint stilll hadnt get any response...our machine is not working...we called many times at your customer care they are not attending our call...we need to repair our machine (on warranty period)

Washing motor is not working properly since 5 days...i called many times to the customer care they are not responding its 2nd time the motor burned our machine is in warranty period...itss 2nd time nott working

Modular kitchen left halfway inspire of 100% payment taken by the company .The advance was paid in early December. But till March no work started. Only after continuous phone calls work started on 7 th March. And I was promised a ready finished kitchen by 20thMarch. But till date the work is not complete and the staff is not answering the calls n replying to the messages

I had raised a complaint on 5th apr 2021 after my repeated reminders a technician came on 7th and said spare part has to be changed.. after that again despite my repeated reminders no one is attending to my complaint the technician doesnt pick my call and i am stranded with no progress on my machine complaint. Today is 10th april and no one has done anything
My complaint no is [protected]

I purchased IFB REFRIGERATOR ON 19/7/14 the door of refrigerator got detached I don’t know where to complain

I have Paid Rs.30990/- on 5.1.2021 for purchase of Serena ZXS 7Kg washing machine under exchange . But due to personal reasons on 6.1.2021 itself i have intimated Vidya nagar Hyderabad dealer for cancellation of my order. Dealer and Miss Deepa IFB Processing Manager (Regional) had informed the cancellation of the product and for initiation of refund amount to IFB Head quarters on 6.1.2021. But till date the refund amount was not recieved by me even after lapse of 90 days.

Sir
i have Paid Rs.30990/- on 5.1.2021 for purchase of Serena ZXS 7Kg under exchange . But due to personal reasons on 6.1.2021 itself i have intimated Vidya nagar Hyderabad dealer for cancellation of my order. Dealer and Miss Deepa IFB Processing Manager (Regional) had informed the cancellation of the product and for initiation of refund amount to IFB Head quarters on 6.1.2021. But till date the refund amount was not recieved by me even after lapse of 90 days. Kindly look into the matter immediately and arrange for refund . I am enclosing here with copy of Invoice as attachment for your reference.

Washing machine is not working properly.

Our washing machine not working past 30 days. So many times complaint but still not solved complaint no. [protected].

I have raised a ticket that mother board burnt of my washing machine (Model Serena wx) as per the rule an service agent had visited and Installed and later insisting us to pay 8000 rs for the repair done. However we regretted to pay since this damage comes under warranty. The nasty repair person removed the motherboard and didn't even assemble the product properly and left away.. we again raised a complaint against which was been told that it covers warranty.. and also attached the service representative I'd details below and request ifb team to take proper action and make the product properly installed and hand over it

Descale powder is available in Amazon at Rs. 111 however IFB Technicians are selling the same product at Rs. 170.

I have tried to place a complain in IFB [protected] however associates are saying "Amazon is salling duplicate product."

My question is, if IFB knows that Amazon is selling duplicate products then why they are not taking any action on Amazon?

As per my understanding both the products are same. Technicians are just trying sell the product to achieve there selling targets. Technicians are telling lie all the time to sell their products.

I am sorry to say that I do not have faith on IFB .
Thanks and Regards
Kallol Sarkar.

Bought IFN Neptune VX dishwasher in Kolkata in august 2020. Since the purchase, its showing F7 error, we were told its overheating, we have spent so much money for separate wirings and repeated complaints still no one oculd resolve this. We had told from the start to replace or return the item and yet I feel they are waiting for teh warranty period to pass.

I feel extremely cheated to have paid so much and got a defective product. Please resolve this or replace this. Its high time, we are horrified with the after sales support. I shoud have waited and got a different brand I feel now.

I have IFB washing machine AW6501RB. Since it’s manufacturing has been stopped, it’s spare part is also not available. I have raised ticket for the spare part [protected] but same has been closed stating the part is not available.. it has been 5 yrs for our machine and not much used.. it’s not of no use because o[censored]navailability of spare part ie pulsator.. Registered no [protected].

Dear Sir,
I have an IFB senator 8kg front load washing machine. It's not working. The digital display keeps flickering. I had taken a AMC. But the technician refused to do the work saying PCB is not working due to cockroach bite. He said PCB board replacement would cost me 8000. Can you please share the exact price ? And what was the point of taking AMC ?

Date of incident: 30/03/2021

Dear Sir,

Our IFB washing machine (5.5kg Eva Aqua VX model) had stopped working recently as the drum was not rotating and we raised a ticket with IFB customer care requesting them to repair the machine. The ticket no. related to this request was [protected]. We specifically mentioned on the call that our washing machine's drum was not rotating and we would need someone to come and repair it. The IFB customer care representative acknowledged this and informed us that the cost for repair would be Rs. 500+tax for minor repairs and Rs.750+tax for major repairs, apart from the cost incurred for any replacements of spare parts.

Shortly afterwards, a technician had contacted us from the mobile number [protected] and asked us for the details of our location. Once the technician had arrived home, we turned on the washing machine and showed him that the drum was not rotating.

Without even checking the machine even once, he simply mentioned that the drum will need to be replaced and 2 other parts will also need replacement. We asked him how much it would cost to which he mentioned that it would cost more than Rs.10, 000. He then immediately mentioned that we can get the repair done for free (within 40 days) if we opt for his "AMC plan" and he started literally forcing us to go with the AMC plan. We did not feel comfortable with this as it felt like he was simply trying sell us the AMC for a commission, and so we informed him that we're not interested in the AMC he's offering.

To this, he simply asked us to pay Rs. 590 for the "visit" he made. We were quite surprised that he was literally charging us for absolutely no work from his end. We tried informing him that the customer care had mentioned the amount is to be paid for 'repair work', to which he simply again reiterated that the payment is for the visit. We felt cheated, however due to the technician threatening tone, we decided to paid him the amount of Rs. 590 via Google Pay.

I have attached for your reference, both the screenshot of the transaction made, as well as the receipt the technician had given us after the payment was made.

I implore you to please look into this and refund us the money that was falsely charged from us, at the earliest. Our opinion about IFB has always been really positive till this incident, and we look forward to carrying on with our high regard for IFB. Hoping you will rectify this one blemish at the soonest.

Thanks

Dear sir, our washing machine sounds like not closed door after filling water as much but we already closed. Please solve our query

IFB service engineers not doing any work and taking Rs 650 per visit, hardely coming for 5 minutes, not doing any work .reason giving that they will do when machine will complete broken.
Sambalpur service center paid Rs 650 two times, nothing work done

My front load washing machine which is 5years old stopped working

Water is leaking from the machine