IFB Industries Complaints & Reviews

I purchased my 446liter, 2door IFB fridge in August 2014.It was working fine till now.But, two days back it started showing "Sr" message on the screen and the cooling started becoming less.I called the IFB number[protected] and registered a request for service and I was given a ticket (No.[protected] ) and told that a technician will contact me in 24hours.The technician contacted me the next day and told me, he cannot help me, as he is an ac(air conditioner) technician and he has not handled refrigerators and he doesn't know what is the meaning of the error message, "Sr".He also told me, he will try to contact somebody in IFB office and try to find out the meaning of the error message.But, the IFB office in Pune is locked and he cannot do anything at present. I found this very funny.Why would IFB assign an Ac technician to look what is wrong with a refrigerator?Is IFB trying to play some cruel joke on its customers?Very poor service by IFB.I think it was a mistake, not going for some local Indian brand which can be repaired by anyone. Other thing I came to know is that IFB has stopped manufacturing refrigerators. Now, I doubt whether my refrigerator will ever be serviced.Companies like IFB must be sued in consumer court for not providing after sales services. I will sue them, so that they must know that they must not play with customers.Regretting buying an IFB product. My advice to anyone planning to buy an IFB product- Please don't buy IFB products. Go for some othe brand which provides better after sales services.

2nd reminder: i have Paid Rs.30990/- on 5.1.2021 for purchase of Serena ZXS 7Kg under exchange . But due to personal reasons on 6.1.2021 itself i have intimated Vidya nagar Hyderabad dealer for cancellation of my order. Dealer and Miss Deepa IFB Processing Manager (Regional) had informed the cancellation of the product and for initiation of refund amount to IFB Head quarters on 6.1.2021. But till date the refund amount was not recieved by me even after lapse of 120 days.

This is 2nd time after 10 days i am posting my complaint at Consumer complaints, but IFB is so reckless that they are enjoying payment towards un-delivered product. I am enclosing my payment reciept

We have ifb senorita aqua 6.5 kg it is showing taco error. Am trying to reach ifb customer care for the past 4 hours but nobody picks up.. the machine is under warranty.. requesting you to register the complaint and send the technician..please contact me at [protected]@yahoo.com for further details

IFB services are so bad. I made AMC on Feb 11, 2021. I raised complaint on aprill 10 and the service personal not at all call us and not lifting our calls. Company don't maintain proper customer care also. When called IFB customer care ask us to use chat on IFB website but that chat is worst chat not I had ever seen. When I enter mobile no for complaint register, it again started asking from first step and again asking for mobile no which is going on as a loop. The technician falsely updating company that customer delayed and rescheduled the service but I never did or asked for reschedule

We purchased The product IFB front load fully automatic washing machine in Feb 2018, but after that we were facing issue with the machine running endlessly till we switch it off manually. when the representatives had called to check if the product is working fine we told them the issue but every time they kept telling it adjusts the load which is unacceptable. We tried to report the issue various times but every time we were given this reason and now due to its endless running its other parts are also getting nonfunctional, every time the technician comes and replaces the faulty part but the next time due to its endless running there is another fault. We want the machine to be replaced immediately with a new one as we are fed up.

I had purchased dishwashet Neptune vx in 2017. In fact from day one, this machine did not function normally and every month thereafter I had to report various problems to Service Centre. Over a period of time almost all parts of this dishwasher has been changed, including motherboard, salt chamber, etc. A number of technicians have come to rectify this dishwasher.
Finally On 14 Apr 2021, this dishwasher failed us again, and on examination once again, technician reported that this product needs extensive repair as the previous technician has failed to do his job properly, and the washer that got damaged due to opening of machine, resulted into water entering all compartments.
All this I have been tolerating due to inefficiency and lack of knowledge of visiting technicians of ifb service centre.
Presently my dishwasher is lying open with all panels separated from the body, and technicians who are to come and take this equipment have not turned up at my residence.
Failure on part of ifb - NOT TO PROVIDE EFFICIENT AND KNOWLEDGEABLE TECHNICIAN is ruining this company, for NO FAULT OF CUSTOMER.
VERY CARELESS AND INEFFICIENT LOT OF PEOPLE SERVING IFB here in Hyderabad. And atrocious after sales and poor quality control of products.

I have problem in my washing machine it’s unserviceable kindly send service person

[protected]

The modular kitchen was supposed to get ready by 20!th March as promised by Ms Shraddha Patil. The advance was paid in December 2020. The balance was paid in full when appliances were received as demanded by ms Patil. She promised to give the kitchen ready by 20 th March
BUT TILL DATE KICHEN IS INCOMPLETE AND I CANNOT EVEN DECIDE MY TRAVEL DATE TO THE US

I purchase TL SDI n 9.5 kg Aqua top load washing machine from IFB 4 months before. Some technical problem was there whenever it used to spin aur ends it was making very tricky sound so after numerous complaints they change the drum and still that sound was coming then technician came and he told that plate also need to be replace and we told we don't want any kind of a replace just take your machine back and then they replaced the machine yesterday itself. I was very thankful to I AP that they really took my complaint very seriously and replaced the project but felt regret when I started this machine today. It washed and uploads but it did not spend just think about it and new fresh washing machine did not spend i did not move it is not go fake then again we did complain at technician game headache some some is walks i'm is job and i told him after doing his job just take a trial check out and eat all the time getting so many calls it is very urgent i have to. After that I started my machine again I was shocked to see when I was feeling the drum with the water the water was coming out from the outlet pipe. From this IFB machine I was not at all thinking that if we products can really work like this so many technical issues it's been 4 months and I have to call technician after every 2-3 days earlier I was thinking to purchase IFB microwave to as I heard so much about the IIFT name brand Sab big brand but not now I have lost my Idea and set of this thing I am thinking not to recommend to anybody and I am just please take your machine and throw it in garbage I don't want I don't want to their machine I don't want their products I am fulli fulli fulli and satisfied with their service with their product.

We have purchased a Microwave from IFB, the rubber casket is not available in the market and we need this to be fixed, I am located in Varanasi, IN. We were unable to find any authorized service center who would ready to help us.

Yesterday i complaint on your customer complaint stilll hadnt get any response...our machine is not working...we called many times at your customer care they are not attending our call...we need to repair our machine (on warranty period)

Washing motor is not working properly since 5 days...i called many times to the customer care they are not responding its 2nd time the motor burned our machine is in warranty period...itss 2nd time nott working

Modular kitchen left halfway inspire of 100% payment taken by the company .The advance was paid in early December. But till March no work started. Only after continuous phone calls work started on 7 th March. And I was promised a ready finished kitchen by 20thMarch. But till date the work is not complete and the staff is not answering the calls n replying to the messages

I had raised a complaint on 5th apr 2021 after my repeated reminders a technician came on 7th and said spare part has to be changed.. after that again despite my repeated reminders no one is attending to my complaint the technician doesnt pick my call and i am stranded with no progress on my machine complaint. Today is 10th april and no one has done anything
My complaint no is [protected]

I purchased IFB REFRIGERATOR ON 19/7/14 the door of refrigerator got detached I don’t know where to complain

I have Paid Rs.30990/- on 5.1.2021 for purchase of Serena ZXS 7Kg washing machine under exchange . But due to personal reasons on 6.1.2021 itself i have intimated Vidya nagar Hyderabad dealer for cancellation of my order. Dealer and Miss Deepa IFB Processing Manager (Regional) had informed the cancellation of the product and for initiation of refund amount to IFB Head quarters on 6.1.2021. But till date the refund amount was not recieved by me even after lapse of 90 days.

Sir
i have Paid Rs.30990/- on 5.1.2021 for purchase of Serena ZXS 7Kg under exchange . But due to personal reasons on 6.1.2021 itself i have intimated Vidya nagar Hyderabad dealer for cancellation of my order. Dealer and Miss Deepa IFB Processing Manager (Regional) had informed the cancellation of the product and for initiation of refund amount to IFB Head quarters on 6.1.2021. But till date the refund amount was not recieved by me even after lapse of 90 days. Kindly look into the matter immediately and arrange for refund . I am enclosing here with copy of Invoice as attachment for your reference.

Washing machine is not working properly.

Our washing machine not working past 30 days. So many times complaint but still not solved complaint no. [protected].

I have raised a ticket that mother board burnt of my washing machine (Model Serena wx) as per the rule an service agent had visited and Installed and later insisting us to pay 8000 rs for the repair done. However we regretted to pay since this damage comes under warranty. The nasty repair person removed the motherboard and didn't even assemble the product properly and left away.. we again raised a complaint against which was been told that it covers warranty.. and also attached the service representative I'd details below and request ifb team to take proper action and make the product properly installed and hand over it