IFB Industries Complaints & Reviews

IFB services are so bad. I made AMC on Feb 11, 2021. I raised complaint on aprill 10 and the service personal not at all call us and not lifting our calls. Company don't maintain proper customer care also. When called IFB customer care ask us to use chat on IFB website but that chat is worst chat not I had ever seen. When I enter mobile no for complaint register, it again started asking from first step and again asking for mobile no which is going on as a loop. The technician falsely updating company that customer delayed and rescheduled the service but I never did or asked for reschedule

We purchased The product IFB front load fully automatic washing machine in Feb 2018, but after that we were facing issue with the machine running endlessly till we switch it off manually. when the representatives had called to check if the product is working fine we told them the issue but every time they kept telling it adjusts the load which is unacceptable. We tried to report the issue various times but every time we were given this reason and now due to its endless running its other parts are also getting nonfunctional, every time the technician comes and replaces the faulty part but the next time due to its endless running there is another fault. We want the machine to be replaced immediately with a new one as we are fed up.

I had purchased dishwashet Neptune vx in 2017. In fact from day one, this machine did not function normally and every month thereafter I had to report various problems to Service Centre. Over a period of time almost all parts of this dishwasher has been changed, including motherboard, salt chamber, etc. A number of technicians have come to rectify this dishwasher.
Finally On 14 Apr 2021, this dishwasher failed us again, and on examination once again, technician reported that this product needs extensive repair as the previous technician has failed to do his job properly, and the washer that got damaged due to opening of machine, resulted into water entering all compartments.
All this I have been tolerating due to inefficiency and lack of knowledge of visiting technicians of ifb service centre.
Presently my dishwasher is lying open with all panels separated from the body, and technicians who are to come and take this equipment have not turned up at my residence.
Failure on part of ifb - NOT TO PROVIDE EFFICIENT AND KNOWLEDGEABLE TECHNICIAN is ruining this company, for NO FAULT OF CUSTOMER.
VERY CARELESS AND INEFFICIENT LOT OF PEOPLE SERVING IFB here in Hyderabad. And atrocious after sales and poor quality control of products.

I have problem in my washing machine it’s unserviceable kindly send service person

[protected]

The modular kitchen was supposed to get ready by 20!th March as promised by Ms Shraddha Patil. The advance was paid in December 2020. The balance was paid in full when appliances were received as demanded by ms Patil. She promised to give the kitchen ready by 20 th March
BUT TILL DATE KICHEN IS INCOMPLETE AND I CANNOT EVEN DECIDE MY TRAVEL DATE TO THE US

I purchase TL SDI n 9.5 kg Aqua top load washing machine from IFB 4 months before. Some technical problem was there whenever it used to spin aur ends it was making very tricky sound so after numerous complaints they change the drum and still that sound was coming then technician came and he told that plate also need to be replace and we told we don't want any kind of a replace just take your machine back and then they replaced the machine yesterday itself. I was very thankful to I AP that they really took my complaint very seriously and replaced the project but felt regret when I started this machine today. It washed and uploads but it did not spend just think about it and new fresh washing machine did not spend i did not move it is not go fake then again we did complain at technician game headache some some is walks i'm is job and i told him after doing his job just take a trial check out and eat all the time getting so many calls it is very urgent i have to. After that I started my machine again I was shocked to see when I was feeling the drum with the water the water was coming out from the outlet pipe. From this IFB machine I was not at all thinking that if we products can really work like this so many technical issues it's been 4 months and I have to call technician after every 2-3 days earlier I was thinking to purchase IFB microwave to as I heard so much about the IIFT name brand Sab big brand but not now I have lost my Idea and set of this thing I am thinking not to recommend to anybody and I am just please take your machine and throw it in garbage I don't want I don't want to their machine I don't want their products I am fulli fulli fulli and satisfied with their service with their product.

We have purchased a Microwave from IFB, the rubber casket is not available in the market and we need this to be fixed, I am located in Varanasi, IN. We were unable to find any authorized service center who would ready to help us.

Yesterday i complaint on your customer complaint stilll hadnt get any response...our machine is not working...we called many times at your customer care they are not attending our call...we need to repair our machine (on warranty period)

Washing motor is not working properly since 5 days...i called many times to the customer care they are not responding its 2nd time the motor burned our machine is in warranty period...itss 2nd time nott working

Modular kitchen left halfway inspire of 100% payment taken by the company .The advance was paid in early December. But till March no work started. Only after continuous phone calls work started on 7 th March. And I was promised a ready finished kitchen by 20thMarch. But till date the work is not complete and the staff is not answering the calls n replying to the messages

I had raised a complaint on 5th apr 2021 after my repeated reminders a technician came on 7th and said spare part has to be changed.. after that again despite my repeated reminders no one is attending to my complaint the technician doesnt pick my call and i am stranded with no progress on my machine complaint. Today is 10th april and no one has done anything
My complaint no is [protected]

I purchased IFB REFRIGERATOR ON 19/7/14 the door of refrigerator got detached I don’t know where to complain

I have Paid Rs.30990/- on 5.1.2021 for purchase of Serena ZXS 7Kg washing machine under exchange . But due to personal reasons on 6.1.2021 itself i have intimated Vidya nagar Hyderabad dealer for cancellation of my order. Dealer and Miss Deepa IFB Processing Manager (Regional) had informed the cancellation of the product and for initiation of refund amount to IFB Head quarters on 6.1.2021. But till date the refund amount was not recieved by me even after lapse of 90 days.

Sir
i have Paid Rs.30990/- on 5.1.2021 for purchase of Serena ZXS 7Kg under exchange . But due to personal reasons on 6.1.2021 itself i have intimated Vidya nagar Hyderabad dealer for cancellation of my order. Dealer and Miss Deepa IFB Processing Manager (Regional) had informed the cancellation of the product and for initiation of refund amount to IFB Head quarters on 6.1.2021. But till date the refund amount was not recieved by me even after lapse of 90 days. Kindly look into the matter immediately and arrange for refund . I am enclosing here with copy of Invoice as attachment for your reference.

Washing machine is not working properly.

Our washing machine not working past 30 days. So many times complaint but still not solved complaint no. [protected].

I have raised a ticket that mother board burnt of my washing machine (Model Serena wx) as per the rule an service agent had visited and Installed and later insisting us to pay 8000 rs for the repair done. However we regretted to pay since this damage comes under warranty. The nasty repair person removed the motherboard and didn't even assemble the product properly and left away.. we again raised a complaint against which was been told that it covers warranty.. and also attached the service representative I'd details below and request ifb team to take proper action and make the product properly installed and hand over it

Descale powder is available in Amazon at Rs. 111 however IFB Technicians are selling the same product at Rs. 170.

I have tried to place a complain in IFB [protected] however associates are saying "Amazon is salling duplicate product."

My question is, if IFB knows that Amazon is selling duplicate products then why they are not taking any action on Amazon?

As per my understanding both the products are same. Technicians are just trying sell the product to achieve there selling targets. Technicians are telling lie all the time to sell their products.

I am sorry to say that I do not have faith on IFB .
Thanks and Regards
Kallol Sarkar.

Bought IFN Neptune VX dishwasher in Kolkata in august 2020. Since the purchase, its showing F7 error, we were told its overheating, we have spent so much money for separate wirings and repeated complaints still no one oculd resolve this. We had told from the start to replace or return the item and yet I feel they are waiting for teh warranty period to pass.

I feel extremely cheated to have paid so much and got a defective product. Please resolve this or replace this. Its high time, we are horrified with the after sales support. I shoud have waited and got a different brand I feel now.

I have IFB washing machine AW6501RB. Since it’s manufacturing has been stopped, it’s spare part is also not available. I have raised ticket for the spare part [protected] but same has been closed stating the part is not available.. it has been 5 yrs for our machine and not much used.. it’s not of no use because o[censored]navailability of spare part ie pulsator.. Registered no [protected].