IFB Industries Complaints & Reviews

my complain no 4119639 dated 09.02.10;AMC no.:IFB/g/21212 dated 27/11/09
inspite of many calls, e-mails you have not attended my machiene under AMC.
''technician will come today'' this reply is from your customer care service centre.
when will come today? NEVER.
i am facing lots of problem due to your negligence of customer care.
anybody is there who can advice me 'what should i do '

spinning is not working

please dont buy any of ifb products... they have got the worst after sales service ... and almost all the products are defective...

Dear Sir, I have buy IFB Microwave Oven from croma store, surat in august, 2008. My oven is not working properly as it could not rost papad properly. It could not roast anything properly. I have complained many times to croma store as well as to Ifb Care. Evrytime they sent a person who didnt have enough knowledge of oven. My only complain is to get roast a papad properly but still 5 visited technitian could not do it. Everytime I get a message from IFB Care that your complain has been resolved. How unfare.. No technitian could solve my complain and Ifb care send sms to me that my complain has been resolved.
Now I am trying to solve my problem complaining you. Solve it immediately or I will force to go to consumer court.
SANJAY PANDYA MOB NO [protected] SURAT

need someone to come for demo of micro wave

sir, I had made complaintat Service Centre Ghaziabad (U.P.) .Mr Lokesh (Mechanic) Attend complaint on[protected] for Demostration . But he stateway said that he will tell vervally only .Practically he did not ROAST A PAPAD.When I rost a Papad in his presence then only 25% Papad rost.He could not tell the reasion for this . After this process the Power had gone then Mr Lokesh told that he will return after 10 minutes but he could not return till to dayi.e.[protected].I made complaint again on Service centre[protected]on[protected] But he has also not given sati
factory reply There for yoy are requested to do some satis factory work for me so this will not occured again.this Micro Wave purchased from Vinay Electronics Garh Road Meerut (u.P.) The Serial No is I F B[protected].My name is Harsh Vardhan And My Mobile No -[protected] .

I have booked a complaint in Customer Service Centre but no response... While washing, there is heavy leakage from the bottom part of the unit and I am afraid that it may lead to a short circuit or some other serious problem.

Bought it in GIRIAS, Mekhri Circle, Bangalore. Mine is IFB SENORITA PLUS, bought in 2004

Kindly pls someone give me details on how to reach the higher officials...

My washing machine is not working since one weak.Most of the time the customer care number is busy or there is no reply.pls help .tell them to stop making fool of people.

IFB Washing MAchine- Executive Plus — Washing Machine Not working

My Washing machine is under Annual Maintenance Contract, But when when I complainted to company for non wrking condition of my machine on several occassaions, Each time the engineer visited my home for erecting the machine but the machine has not been erected for the last 6 months. When ever the engineer visited he sold a powder for cleaning of machine. After 3 months they took the machine to their workshop saying the it will be corrected in workshop only but to my utter surprise the machine had been deleivered yesterday with being repaired and above all I had machine of model Executive Plus but the machine delievered to us is T2900.

When I contacted the person incharge for the same he refused to talk and said this is the only machine.

The company had not even tried to give any receiving when they took the machine and had delivered with my withour any receiving.

I do not know what to do

IFB Executive Plus Washing Machine — Machine does not working

In our washing machine water is accumulated in drum after washing the clothes..... and noise occurence.
Please contact us in the following number [protected].
and address for contact
NO:10,1st cross street ,
Victoria nagar,
Puducherry -605005

IFB senator 6kg — Water leakage

sir;
The long spin not functioning. water leakage from the base.
address;
6355B Rajeev vihar Manimajra, Chandigarh
Ph[protected]

IFB senator 6kg — New machine delivered with suppression of two damages which were identified after deep watch and after 35 days

I purchased a IFB Senator 6kg washing machine on 17.10.2008. The Machine Sl. NO.049125 was installed on 18.10.2008 by the service Engineer. New machine delivered with suppression of two demages (i.e. a bend in the inner drum and facie's lock broken) which were identified after deep watch and after 35 days. The same was notified to customer care by booking a complaint. The service engineer said that the demages may occured at the time of loading and unloading the machine. I was surprised, how the packed machine could demaged like above. The demages were suppressed at the time of delivery.

They cheat me and teach me that the innocents were cheated by the IFB Industries Ltd. Why not IFB Customer Care maintained the customer's data base on the basis of Serial Number of the IFB machine. Instead of they maintain the data base on the basis of phone number of the customer.

They said that the IFB company is an unique branded company. But they were not used the unique key as "Serial Number" of the IFB Machine. The reason behind that is the same machine could supplied to many customers. The many customers have not the same mobile number.

The senior representative / service engineer said that small scrached machine could also replaced, if the scrach was identified at the time of delivery. But the demages like bend in inner drum, facie's lock broken were identified after 35 days from the date of installed newly and they said that the machine never replaced for the both demages.

I feel that IFB Industries Ltd., will be missed the customers one by one like me in future. I challenged that the IFB Industries Ltd. 's market will down in future, i.e. within one or two years.

by
R. Srinivasan,
No.2, Cauvery Nagar,
Airport Post Office,
Tiruchirappalli - 620 007,
Tamil Nadu,
Sount India.
Mobile No.[protected]
IFB Senator 6 Kg Washing Machine Sl. No.049125

IFB senator 6kg — OUT OF ORDER

I have an IFB washing machine, Senator - 6kg. I entered into 1 year
AMC in November 2011. In December 2011, a problem developed with
spinning.

I have registered complaint with IFB service center, Nellore, AP, over
phone immediately (December 2011). But there was no response. Then on
19-Jan-2012, I have registered complaint with IFB over tollfree and
the complaint registration number is 8107739 with customer ID 2948574.
Subsequently, in the month of March, 2012 (after 4 months of problem),
service personnel have replaced the MCU. After that also, same problem
continues. Again the complaint is registered by me on 19-APR-2012 and
complaint number is 8681277. I was informed that person will come in
48 hours. There is no response. Again one more complaint is registered
on 16-May-2012. Now the time given is 24 hours.

Now, I am put into confusion on the definition of hours at IFB.
Because 48 hours is not over at IFB from 19-APR-2012 to till date.

The mental stress caused by the indifferent attitude of Customer
service at IFB towards customers is more than the stress caused by the
non-working of the washing machine.

hello sir,

torrow is come mr. narender but is not check my ifb m/w model no. 20502 is a 20ltr

but not my phone is not pick this is a very poor service m/w is open condtion ru engieer is same faulty but i, m purchare total sixty day i, m agree my m/w is change pls request sir one time use owen is old packing


my name manjeet malik

complent no.4422544

cust code . 2292016

my number is [protected]

ru engineer put ru phone number[protected] but not pick this phone

Senator 6kg — Machine makes white clothes brown

i have an AMC contract with my Senator washing machine which expires this month 25th March, There was no AMC prevantive maintenance visits made during the one year period, During the complaint visit which was registered once the engineer just brushed the dust out of the control switch and boxed the same, The quality of washing is very bad, i am afraid to wash my branded clothes in the machine which is washed by hand by me by doing this the very concept of having a washing machine is defeated, If I may mention your engineers are not service oriented but Sales oriented selling powders, This utterly defeats the very purpose of having an AMC,
I had recd a call for AMC renewal, I requested to repair the problem faced of not clean washing the engineer who visited wiped the external surface of the machine, cleaned the filter and asked me to renew the AMC, This is not expected from engineer any person can do the same, I require my machine to make soiled clothes clean not make them brown, All my new white shirts are brown and dull,

complaint No. 2818738 registered today again, Hope the same is rectified atleast this time.

Senator 6kg — Complain for IFB customer service

Complain for customer service for the IFB washing machine senator 6 Kg

We bought the IFB washing machine senator 6 kg last year.During installation of the washing machine trolley ,a IFB service person visited and he found that the on-off switch in the machine is not functioning properly. It gets stuck in when pressed and get releases after pressing two-three times. That time the person asked us to try with this button and if it gets more severe then report the same to customer care. At that time switch should be replaced.
We followed this procedure and put a complaint regarding two things
1) Vibration and noise in the machine
2) Switch issue.
After putting a complaint the service man promised to come on same day at 5 PM. After waiting till 5:30 PM and repeatedly calling after every 1 hour , he said that he will be there in 30 min . We waited till 8:30 PM but he did not turned up. The person next day around 11:30 AM the service man called on my mobile and told that he is coming in 1 hr. As I was in office and requested that person to come in the evening after 6 PM . The person then very rudely replied that he cannot come after 6 PM and so your service is not possible.
Again we waited for 2 more days but our complaint was left unattended. Then we called Mr sheshank, head of service area, Mumbai to intervene in this issue and he asked us to give the suitable time for the service. After his intervention the person from global enterprise came on time but just for the sake of formality. He spend hardly 5 min and said that there is no problem of switch and it’s the design fault and also commented on the previous service man that he does not know the things. This person also didn’t waited for checking the vibration in the machine. The reply from the service man was too rude. But actually we were facing problem with the switch and vibration in machine. Its giving tremendous noise and vibration.

We are highly dissatisfied with this type of service from IFB which we were not expecting at all from such a reputed company. Now we are regretting to be a part of IFB product family. Now rather than comfort the product is making our life horrible with these issues.

Microwave — microwave plate

bought a IFB Microwave oven in OCTOBER 2006 and unfortuantely it got repaired in october. I raised a complaint and the company sent the executive. HUNE ISKI VALIDITY BHI EXTEND KAR WHA RAKHI HAI EXECUTIVE NA KOI ACTION NAHI LIYA ONE MONTH COMPANY MAI HO KAR A GYA TAB KOI PROBLEM SOLVED NHAI HUI HAI EXECUTIVE ATA HAI PART CHNAGE KAR JATE HAI FRONT DOOR OPEN KARNE PAR PLATE CHALTI RAHTI HAI TABHI THIK NAHI HUA PHIR WO KAR KA LIYA KHA GAYA 2 DAYS KA BAAD AYA PHIR KOI PART CHANGE KARKE CHALE GAYE TAB HI THIK NAHI HUA COMPANY MAI PHOR KARO TO KOI RESPONSE HAI DETA MANAGER KO PHONE KIYA TO USNE KHA EK DO DINO MAI THIK KARA DEGA ABHI TAK THIK NAHI HU HAI PHONE KIYA TO AB KHA RAHE KI HUM ISME KUCH NAHI KAR SAKTE HAI (AMIT) MANAGER A-56 OKHLA INDUSTRIAL AREA
MY PHONE NO. 25381490

Microwave — KENSTAR TOOK THE DEPOSIT, DID NOT SUPPLY MICROWAVE

I VISITED PRAGATI MAIDAN DELHI IN NOVEMBER 2007. BOOKED ONE MICROWAVE MODEL NO. 34ECR VIDE RT. NO. 041 DT. 17/11/2007 AS A PACKAGE OF THERMAL ROOM HEATER WITH IT. SUPPLY WAS ASSURED WITHIN ONE WEEK BUT MONTHS PASSED AND OUR NUMEROUS TELE CALLS TO THE REP. WHO BOOKED IT; RESULTED IN FALSE ASSURANCES. LASTLY HE STOPPED PICKING OUR PHONE. WE TRIED AT COMPANY'S OFFICE NOS. AS GIVEN ON THE RECEIPTS BUT THESE WERE STATED TO BE NOT EXISTING AT THAT TIME ( AS PER PRERECORDED MESSAGE).

WE SENT LETTERS / REMINDERS WHICH WERE DULY RECEIVED BY CO. AND GOT BACK CALLS FROM THE SAME PERSON; ASKING US TO COME TO THEIR OFFICE AND DISCUSS MATTER. WE ASKED FOR THE ADDRESS TO WHICH HE SAID, HE WILL INFORM LATERON. WE WAITED FOR 11 MONTHS AND HAVE NOW FILED A COMPLAINT WITH THE CONSUMER FORUM BUT NOTICES SENT HAS BEEN RECEIVED BACK STATING THAT ADRESSEE HAS LEFT WITHOUT LEAVING ANY ADDRESS. I AM UNABLE TO UNDERSTAND THAT ORDINARY - NON LEGAL LETTERS ARE STILL BEING RECEIVED BY THE COMPANY BUT FOR LEGAL LETTERS ADDRESS HAS BEEN CHANGED. WE NEVER EXPECTED THIS FROM VIDEOCON GROUP COMPANY.

IF ANYBODY IS IN THE KNOW OF THEIR NEW ADDRESS, PLEASE INFORM ME TO ENABLE ME TO SERVE THE NOTICE. REQUEST THE COMPANY TOO THATR IF ANY OF THEIR EMPLOYEE HAS DONE THE MISTAKE THEY SHOULD BE PROMPT TO SETTLE IT AS NOBODY WANT TO WASTE HIS TIME IN LEGALITIES FOR SMALL AMOUNT OF DEPOSITS. BUT WE ARE FIGHTING ONLY AS AN AWARED CONSUMER TO TELL THE CONCERNED THAT THEY CANNOT TAKE THE CONSUMER FOR A RIDE.