IFB Industries Complaints & Reviews

I have registered a complaint with IFB service center , 39004321 , every time a sweet lady picks up the phone and directs me to perfect cool services the vendor of IFB , i have got around three numbers of their so called customer support managers as well but no one responds , I have lodged a complaint on 16th September , its yet not resolved , once their technician visited and declared that the motor is faulty , which got replaced , the machine wasn't working even than. Now the wiring and the pipe has a problem .and since the parts are not available of a running model , my machine is stuck.
Firstly there is no escalation matrix for the same, you cannot escalate your call to anyone you are at the mercy of these so called technician , who do not understand customer support , you do not get a decent reply from any of these technicians .Is there anyways this could be resolved.

My IFB customer number is 1321313 and i have digital 5KG IFB washing machine.

This machine is giving E5 display on digital panel and water is not heating, this problem is since February 2009, Ticket numbers are as follows

3686830

3353445

3061713

3023403

2938608

2728664

And several tickets I have missed!

Service center is closing ticket without resolution and without confirmation.

I have spoken to several senior managers in Hyderabad region named as

Ramakrishna

Rajeev

Anupam

Gopikrishna

Every time is giving me promises but not the solution!!

I hope you understand my frustration with IFB services. I made a mistake by buying IFB machine and will make sure DO NOT make the same mistake again!

You can call me on my mobile (+91 [protected]) for more details about this issue.

Please advise me in this case.



Thanks,

Anil Gupta

1. At times, foam starts oozing from the detergent dispenser tray.
2. There is tremendous rattling sound from inside the machine specially during spinning
3. Complaint already lodged. Details as under :
Complaint No : 3695451
Customer No : 2083205
Motor Srl No : MO2A 102323
Serial No WTEX + B 26558
Month & Year of Purchase : January 2000.

I have bought a new ifb elena dx from vijay sales thane on 17oct 09.The demo for the same machine was scheduled on 19 oct 09,bt the service provider hasnot visit yet,his contact is[protected].when i recalled them on 25 oct the said that the demo person wl vist on 29 oct 09,which he didnt.i have them provider today the were rude,they said that they will visit on 2 nov 09...I am really not satisfied with the services.


Aditi,
priya haveli,waghbil gaon,
gb road thane west.
25245931/6453

My IFB washing machine has not been working for a many days now. I have called IFB a number of times. Once the service engineer visited (after a number of calls) and said he was getting the part and coming right back. This was about 4-5 days ago. After that he didn't show up and despite calling again a few times, there has been no follow-up.
This is completely unacceptable from a 'reputed' company like IFB. I hope someone from that company reads this.................

I have purchased one ELENA washing machine sr. no. wt eln dx b 31926 vide bill no.594265 dt.[protected] from NEXT RETAIL SHOP LUCKNOW .The Machine is not in working condition since last 45 days .Inspite of regular reminder through telephonically to kanpur office and mail send on 9/19/2009 4:48 PM & 10/18/2009 2:50 PM & on10/11/2009 9:09 PM,machine complaint yet not removed.
my address is as under.
OM NARAYAN SHUKLA
206, LALPURA
ETAWAH ( U.P.)

Dear sir,
I have purchased a new microwave oven form IFB this month . The product was installed and demonstrated by the IFB staff who visited our premises. I believe the person is unskilled and during demonstration he broke the grill turner. Hence the grill stand is not standing. I have asked for replacement of the product since the product was not used even once and was broken by their person even before installation. They are not taking the issue seriously. Made several complaints both by mail and in person and also telephonically. I have also paid nearly 2500 rupees for additional two years warranty which is also debited from my account. The product was purchased on 9th of this month (09 October 09).
I do not know what to do next. Kindly guide me in the issue.

regards
KarthikeyanS

The Chairman/Chief Executive Officer,
IFB Industries Ltd.,
A-56, Okhla Industrial Area,
New Delhi.


Subject :- Delay in delivery of Glass Plate of Microwave and very poor response from Jagat Chand and Milind Chandola

Hi,

I have ordered a revolving glass plate and plastic rng of Micro Wave in India on 13th Oct'2009. I have not received it till know. Everytime while calling to customer care i am not receving the satishfactory reply from there end. Customer care has provided me the 2 monbile numbers of individual who is taking care of IFB product in delhi. Jagat chand is the name of the first person with mobile number [protected], he is making me fool everytime i am calling on his number that it wil lreach within a day or 2. Second number is of Milind Chandola who is branch head and his number is [protected], that person is not picking the call. These showes that 2 guys are least bother about the customer.If you cannot provide services to customer then why are you making such products.If i would have come to know about such services then i have not purchased it.Can anybody if possible look into the matter and provide solution to me.This is mental harrasement which these 2 guys have done.Will wait for your reply

POOR SALESMANSHIP AT M/S CHELLAMANI&CO.
I went to purchase a washing machine at chellamani &co washermenpet branch,i had asked them about an inbuilt waterpurifier mdl since i have hard water problem at my house.the sales person suggested me a mdl called ifb-elite-dx and assured me that this mdl has inbuilt water purifier and would serve my purpose.i purchase it on 24th 0ct.09 and on 27th the technical people from the ifb company came home for installation at about 6pm.and i was shocked to hear from them that there is no such water purifier inbuilt in this washing machine.i spoke to the chellamani &co but no response from their side,later i sent the ifb installation guys back since i was dissappointed and the machine is still lying in my house in fully packed condition.
I EMAILED MY COMPALAINT ON 27 OCT TO THE CUSTOMER SERVICE,Iam yet to get a reply till this moment.i also spoke to the corparate office of m/s chellamani and co this afternoon at 1.30 pm and lodged my complaint but till now no reply from them. i wonder on new purchase itself i have no response from the customer care of ifb,after sales would be definetly a disaster.All that i want is my money return from them and take back the washing machine.Hope atleast this complaint of mine would be replied.
Rrgards,
Charles.m
mobile no:[protected].

Hi!


I owned a IFB w/m which was not on the working condition before the complaint attended by our service engineer later the engneering came and change the motor but still the machine works but its vibrates a lot and with a harsh sound which is impleasent please consider d attend the call anurgently and do the needful to change the motor with the new motor inspite of old one which your engeneering diod erlier.The Bill has also been not recieved by us which was promised ur engneer to provide later on.




Rgds,

Mayank Dhananjay
L/13 Sector extension
Avanti Vihar Raipur (cg)
[protected]

I had purchased dishwasher(Zypher) IFB make 3 years before, Intially worked better for first three month, then the washing quality got detriorated, made many complaints but no result, the technicians are not qualified to handle the dishwasher , company is also not giving warrantee to its product, Now I have got fed up and not hoping any service from IFB. It seems that I have wasted Rs. 200000/-

b k arya
[protected]

I have purchased an IFB Digital EX washing m/c from the showroom at Karnal on 22nd Oct 2009. They informed me the m/c will reach at your address ie D-9, NDRI, Karnal. The m/c was sent at about 8 pm, it was sent by a rickshaw puller. He informed me the Engineer will come tomorrow. The Engineer came at 7 pm next day. He set the m/c for leveling on a trolly he brought for Rs. 990/-. There was electric cut at that time. So he told me how to start with. I asked about the operation manual, he informed that all manuals have been distributed he will collect from head office and will provide one to me next time then he left for his home. Next morning I tried to start the m./c the pannel was not responding much. I have to force open the front door by pulling the string at the bottom. Beeing a computer and electronic harware professional some how I managed the washing which took around 3 hours. I called upon the engineer he came at 7pm again to me checked the m/c and informed that the machine was demo piece and it needs the front pannel to be replaced. For that he advised me to log a complaint online or tollfree customer care. The showroom should have sent me a fresh m/c not the demo-piece without my concent.

We had lodged a complaint to IFZB toll free on 14/10/2009 and after a rigorous follow - up the service technician attended on 26/10/2009 and informed and one of the component has failed to be replaced. Since the machine was under warranty, it was informed that the component will be replaced immediately the very next day but till date nobody has turned up for services. I would request to all not to go fro purchase of IFB in future.

Contract date 28 Feb 08 vide receipt cum invoice No 9027 (Contract valid till 21 Feb 2012).

I had rung up tele No 3064720 at Chandigarh for reporting about poor performance/service requirement and was asked to contact Mr Govinder (Area Incharge) on Mob No [protected] who was spoken to for more than 3 minutes at 1021h on 27 Oct 09. The latter was informed about the problem and also told that the Call Centre No 39004321 was not contactable even with code 0172. He promised to revert back but has failed to take any action.

Regards,

Customer

SIR, IF THE POWER SUPPLY FAILS DURING THE CYCLE & THE POWER RESTORES AFTER SOMETIMES,THE MACHINE DOES NOT WORK OR DOES NOT COMPELETE THE WASHING CYCLE.
SO, PLEASE TAKE THE NECESSARY ACTION IMMIDIATELY.
THANKS!
BD JAISWAL,C-140,INDIRA NAGAR,LUCKNOW,UP,INDIA

Dear Ms.Monica, Millan Chandola & Mr. Tamim,

I had lodged a complaint of malfunctioning of my IFB Front loading washing machine - vide complaint no. 3651795 ON 21/10/2009 in the afternoon, with a confirmation about my present address - Flat No S2, B14, Vivek Vihar , Phase 1, New Delhi - 110095, which remains unheard till this moment.

The series of discussions goes as following:

I lodged the complaint on 21/10 at the customer care no. [protected] - The customer care executive confirmed that the address in the system is A113 SMV, which was my 3 years old address.
I confirmed that it was the old address and was corrected to the new address as Flat No S2, B14, Vivek Vihar , Phase 1, New Delhi - 110095. about 1.5 years back also.
On request the customer care executive again updated the same on the system as Flat No S2, B14, Vivek Vihar , Phase 1, New Delhi - 110095.
When there was no call from IFB for 2 days I again called up customer care to be tolled that the complaint is cancelled, who did it was not answered.
The customer care executive again confirmed that the address is A113 SMV, which was gain corrected on 23/10/2009 as Flat No S2, B14, Vivek Vihar , Phase 1, New Delhi - 110095.
We were given the contact no. of the local service franchise MGB services [protected] and told if you are in hurry please contact them directly.
Our unfortunate luck the phone at MGB services was not answered till today as was either busy or ringing.
Again I tried to lodge the complaint at the customer care executive on 26/10/2009 morning at 930 AM to be told that the address in the system is A113 SMV -- to my surprise the system though updated at least 4 times for change of address still picked up the same old address , which was gain updated to the new & present address as Flat No S2, B14, Vivek Vihar , Phase 1, New Delhi - 110095.
I tried to reach out Ms. Monica - contact no. given by customer care as [protected] , which was answered by another gentleman who confirmed that IFB listens only if the MD/ Chairman office is contacted in kolkatta. Thus still I could not reach Monica to register the complaint getting unheard as the no. in the system of their own customer care executive is wrongly updated.
I contacted the customer care again - again to be told that my address is A113 and not the present address Flat No S2, B14, Vivek Vihar , Phase 1, New Delhi - 110095............... I think why IFB poses of being a global company when the system for attending the complaint does not register the correct address............ I lost the hope of ever getting my machine repaired.
A last try I gave few moments back to call the local service franchise MGB services [protected], which was answered by Ms. Kajal only to confirm there is no pending request no. 3651795, in spite she confirmed to depute a person at the earliest to attend the machine.
I ................... do not know whether to wait for the customer care executive to update the correct address as the system does not accepts the corrections ( Reflects after doing the same n no. times - 3 times today itself), or just leave it to destiny or approach the Consumer forum grievance cell to compel IFB to correct my machine and compensate for the mental torture I am going thru.
One thing is clear -- use IFB machines till they don’t require service and then junk them as service call will be unheard.
Sorry to state - but actually aggrieved customer.

Regards,
Animesh Gupta
Strategic Consultant,
New Delhi
[protected]
[protected]@hotmail.com
Skype: annuheadhuter

7 weeks back the machine stopped working. Spinning would not stop. We lodged a complaint. Someone came, reasonably promptly and told that the control panel has gone bust and needs replacement. The AMC is active. Says will replace within 1 or 2 days maximum. Since that time we have been chasing the IFB service agents. When we called the call center once again to tell that no one had come for replacement, we were told that the complaint had actually been marked as 'finished, addressed'. So she lodged a new complaint. We were given numbers of Mr Mitesh Jain and Ms Sonali Shinde. As mentioned in some other post as well, Ms Shinde has refused to pick up any calls and has been unresponsive. Someone from her office called, essentially saying'once i get the part i will replace it, but i have not been given the part'. We are essentially going around in circles. Mr. Mitesh Jain has been responsive in picking up calls but said ' Ms Shinde is the responsible person'. The call center says 'yes we will find out why its not happening from ms Shinde'.

Would like to add to the long list of consumer complaints against IFB service. Iam from chennai and we had a problem with IFB washing machine about two months back after logging a complaint the service personal visited our place though he rectified the problem but from next day onward the machine stopped functioning. We were advised to apply for AMC which we did but till date we have not recd. any AMC papers nor we have recd. any service despite numerous calls to the various cell nos. which were given to us by thier central call centre. Can any one have details about their service manager in chennai.

IFB DISH Washer has a basic design problem as it is not rat/insect proof .It rather attracts rats through its inferior back rubber mat that is eaten by and eroded upon by rats and eventually eats wire s inside the same as well.
And worst is their attitude towards customer care. I think there is a racket going on to harassment , exploit and overcharge the customer through services by the service agency , who seems to be a party to it as there is not been taken any action against the people who have been complained for. The warranty period is worse even. The AMC thing is a Farce again with company has no feed back from the customer , or complaint .they are doomed for sure with this sort of service network.

Sirs,

I have registered a complaint regarding nonworking of my IFB microwave oven 25SC1 on 25.8.09 and the complaint Number is 3415841.

Nature of complaint is that the oven is working when the door is open and not working when the door is closed.

The Calicut (Kerala State) Service personnel who inspected the oven has informed me that the board has to be replaced and they have to obtain the spare parts from GOA.

It is regretted to inform you that whatsoever may be the reason, my mycrowave oven is not repaired till date i.e, even after a lapse of 58 days.

I feel that the Service support you render to the customers is very very poor.

I would like to get a word from you when my microwave oven will be repaired.

P.V.Vikramadas,
Calicut.