IFB Industries Complaints & Reviews

Dear mam
am also an employee of IFB...let now i explain your problem...The small clothes and ur socks Like that and all will easily go into the small whole present in the drum...so that only u r facing the problem...Better you buy a washcare bag which costs 150...U have mentioned that while using toploader machine u never faced this problem nu.In top loader the drum is of different model..But in frontloading usually it will be like that only...so itz not machine problem...

I am facing the same issue.. It seems this issue is there with this brand as my sister has bought LG front load and no such issue in the same.

my washing machine I F B model T 2900 DX, is having following problem:

The filter provided for drainage in the front lower part is leaking. The water seal rubber lining is ruptured. Can you guide me how can I get my problem solved.
My address is :
Dr. Abuzer Abbasi,
plot 22, sector 17,
NERUL (Navi Mumbai)
Phone:
[protected]

The same is the story with me. I suggest you to go to consumer court without wasting further time.

Registration date: 21.11.10

To,

Mr. G. Dasgupta
President & CEO
IND-5, Sector-1,
East Calcutta Township
Kolkata - 700107.

and

The National Sales Manager
IFB Appliances -India

Dear Sir, Madam

Sub: Defective dishwasher and bad after sales service. Refund of amount towards purchase of equipment, extended warranty, accessories, and compensation.

I want to bring to your kind notice the mental agony I am facing due to defective equipment delivered to me on 6.1.08, who’s functioning couldn’t be rectified in spite of all efforts made during last 34 months.

I have patiently tried to co-operate as much as possible, undergoing great hardship and was always hopeful, but now I am frustrated with the quality of dish washer machine and bad after sales service, and have decided to take up the matter to the consumer court for relief.

The latest Example being my complaint no. 5241461 registered on 8.10.10 attended after delay of 20 days by the engineer Mr. Sunil Tel No. [protected]. He did nothing to rectify the machine giving excuse of non availability of parts He didn’t turn up again and even closed my complaint. I had to re-register my complaint on 8.11.10 (Complaint no. 5387898). This time complaint was attended by Mr. Dhanprakash Tel No [protected]after a delay of 5 days. He has removed certain parts for replacement and has not turned up as yet. I have complained repeatedly on customer helpline no. [protected] to Mr. Pradeep on 11.11.10, Mr. Subajit on 16.11.10, and Ms Gyatri on 17.11.10 with no results. I was also asked by customer care officers to directly contact Mrs Anuradha -[protected], Mrs Sona[protected], Mrs Monica[protected]. However on these telephone nos nobody attends to calls.

Facts
I have purchased dishwasher Neptune model on 6.1.08 from your distributor Arvee Enterprises, Lajpat Nagar, New Delhi with the hope of getting a good reputed brand and after sales service to help my aged parents to ease out their work.

I also took extended warranty for additional 2 yrs after paying the required amount over and above the usual 2 yrs warranty given with the product.

The dishwasher started malfunctioning within 15 days of purchase and is still not working till date (20.11.10).

During last 34 months, I have made innumerable complaints at your customer care no: [protected] and every time I was given assurance of speedy rectification of problem.

However the complaints were either not attended and complaint closed, or attended to after delay of 15-30 days after each complaint, that to after repeated reminders at national customer care no and local service centre complaint no, although according to rules it should be attended to within 24 hrs.

Several times my complaint was left unattended and I used to receive SMS on my registered mobile tel. no. that my complaint has been resolved.

My complaint was forwarded repeatedly on my request from the customer care to several service engineers and high officials of the company at Delhi branch, but no one had time to look into my complaint, for which they are employed by the company.

I made repeated requests at customer care to provide me with all the data pertaining to my previous complaints and their follow-up during last several months but they have denied my right to information.

No document at the time of attending complaint is ever provided to me for my record, and no explanation is given to me regarding the nature of problem and the service done or details of part changed.

The parts brought for replacement are unsealed bearing no company seal and always leave me wondering if the replaced part is genuine.

The complaint when attended to, also bears no permanent solution, as the machine breaks down again and again after few days interval rendering it practically of no use.

No follow up call is given after complaint is attended, to judge customer satisfaction.

The service engineers mostly become unavailable on phone, or blatantly tell us that the complaint will be attended by another person even if the trouble starts the very next day of attending complaint. Moreover, I am told to register complaint again on customer care which further wastes time.

The following is a part of data available with me regarding the dates of complaints, complaint nos, people contacted from time to time.

DATE OF PURCHASE 6.1.08
CUSTOMER CODE: 1318851 (OLD: 1301129)
DATE OF FIRST BREAKDOWN 10.3.08
DATA OF COMPLAINTS

Complaint nos/ registered on –
[protected].7.08),[protected].7.08),[protected].9.08),[protected].9.08),[protect...⇄ 3603210,[protected].10.09),[protected].9.09),[protected].12.09),[protected].12.0...⇄


I have tried to contact the following officials/ service engineers from time to time who have always either not responded or remained indifferent.

Mr. Bharat Bhushan (Manager-[protected], [protected]), Mr. Alam (Service engineer-[protected]), Mr. Dhanprakash (Service engineer-[protected]), Mrs Kamini (IFB Official-[protected]), Mr. Amit anand (Service Manager-[protected]), Mrs. Monica (Service coordinator[protected],[protected], Mr. Rajesh Burman (Manager-[protected]), Mr. Yogesh (Senior service engineer-[protected]), Mr. Milan Chandola (Service Manager-[protected]), Mr.Ajay (Branch Head-), Mr. Yograj (Area Service Manager-[protected]), Mrs. Ankita (Area Service Manager-[protected]), Mrs. Anuradha (Service manager-[protected]), Mrs. Sona[protected]


I was misguided by the service engineers from time to time by putting the entire blame for repeated malfunction of the machine on us and suggesting measures involving huge expenditure.



The following are few of the many measures suggested to me.

The water pressure in the pipe line is insufficient.

Although the water pressure was strong enough as the water is supplied by overhead tank approx 14 feet high and 2000 lts capacity,

I still responded by installing a separate pipe line and overhead tank, but later found that even then the problem was not solved.

I was asked to use desilter several times by different personnel attending on different days for the same complaint within a span of 7 days.

This incurred me a substantial monetary loss without any result. (Total 10 packets used)

I was asked to purchase a pressure pump, and magnetic flow equipment from them.

I refused, as it was an absurd idea as the company doesn’t recommend and the pressure of water was more than sufficient. I learnt from other customers later that suggestions were intended to earn them extra income.


The following are the inferences drawn regarding malpractices/ deficiency of services from above facts and figures.

As is evident from above data, the following facts emerge about the quality of product and the after sales services:

Defective piece: -
The dishwasher supplied is defective as it is hardly in working condition from the time it was brought until today.

Poor after sales service:
The product has malfunctioned every few days and the quality of after sales service is extremely poor and sub standard.

Delayed service:
The complaint is attended to after delay of 15-30 days that to after repeated requests.
Attending to complaint is mostly limited to a visit by personnel with suggestions to change parts without any result. They then don’t turn up again and give excuses for non availability of parts.

No follow up
There is no mechanism in your company to follow up complaint and to judge customer satisfaction regarding resolution of complaint.
The complaint is invariably closed as per feed back by the service engineer even without attending and solving the complaint. The customer is then asked to register afresh a new complaint.

Denial of customer right to information:
The service engineers do not provide any documents pertaining to diagnosis of problem and measures taken, neither the details of work done and parts replaced.
The customer care centre failed to provide me information regarding my previous complaints and their follow-up for my record and information purpose.

Replaced parts substandard?
The parts brought for replacement are neither sealed nor bear company logo thereby placing a doubt about the genuineness of the part.

Apathy of senior officials:
Even the high officials at local branch level are not concerned about the customer problems and are mostly unavailable, irresponsible, disinterested and unresponsive.

Corruption:
The service centre personnel are indulging in malpractices and it seems are indulging in parallel business by suggesting several products not recommended by the company to customers like magnetic flow meter, pressure pumps.
They even try to charge customers on one pretext or another for servicing during warranty period, that to without providing bill.


Inefficient service engineers:
The service engineers are inefficient, work on basis of ‘hit and trial method’, indulge in temporary ‘jugaru work’ in their own language.
They are discourteous and refuse to come even when the complaint has been attended by them the previous day and remain unsolved.



My motive of making complaint to you

My motive is not only to solve my problem but also to save a brand like IFB.
This will require drastic steps to remove deficiencies as I have pointed out earlier.
To add, I still think IFB is a big brand and as a matter of fact want the company to be transparent, customer friendly.


What I want:
Either refund the total amount with interest + compensation for the deficiency in quality of product and service.
Or
Else I will be left with no choice but to put up my case in consumer court..


Dr. Shashank Jain

Customer code: 1318851 (Old[protected]

I am having IFB Neptune model Dish Washer which is under AMC. From the last three months there is a water leaking problem which is not repaired. The machine was taken for repair kept for nearly 15 days and brought back without any repair. I have contacted IFB Bangalore factory and from past one month they are suppose take the machine to factory for repair. I have complained through mail to their CEO but there is no response .This is the worst type of service Ihave experienced in my life. Pl. do not buy IFB Dish Washer otherwise you will be in trouble.

Yes.

We have purchased IFB fully automatic washing machine Model: Digital 5.5 SR No. WT DIG 5.5kg B 001791 on 25/7/2009 and warranty is up to 24/7/2011. Since last month the machine was not functioning properly and we have given for repair / service to IFB service centre at Vijayanagar colony, Hyderabad on 16/2/2010.

We did not get the machine till this day and I request you to kindly look into this matter and advise your service centre to complete the service / repair immediately and return the machine to us very soon.

this is placed as NEO SERVICES has reconfirmed the repair ON PAYMENT today on 03 OCT 209.

IFB 30SC2 Microwave — Pure dadagiri / No customer support

At first, I would like to know about my last complaints lodged on this site. those have misplaced. were they removed by the company? If so, on what grounds as nothing has been done by the IFB.

Is there any point in lodging complaints on this forum other than sharing problems about product. kindly reply on [protected]@yahoo.co.in

MICROWAVE-30SC2 — ENGINEER NOT ATTENDING COMPLAINT

I M AMIT GUPTA R/O HNO 163,SECTOR 16A,CHANDIGARH,I PURCHASED A MICROWAVE-30SC2 ON 2/2/2010 AND RECENTLY SINCE 15/11/2010 ITS DOOR LOCK GOT BROKEN,I GAVE NUMEROUS COMPLAINTS ON CUSTOMER CARE NO[protected] AND IN RETURN I WAS ONLY PROVIDED WITH A NUMBER AT LAST [protected],THE CONTACT PERSON WAS MR.RAJINDER,I CALLED AT THIS NO AND WAS GIVEN ENGINEER'S NO [protected].I CALLED HIM AND THE ENGINEER VISITED ON 22/11/2010 AND NOTED THE COMPLAINT WITHOUT BRINGING THE DOOR LOCK WITH HIM.HE SAID THAT IT WOULD BE FIXED BY EVENING THAT DAY ON 22/11/2010.LATER I WAS TOLD THAT THE DOOR LOCK IS NOT AVAILABLE BUT WOULD REACH BY COURIER AFTER 3 DAYS THAT IS BY 25/11/2010.BUT WHEN I CALLED ON 25,26,27TH NOV 2010,I WAS TOLD EVERYTIME THAT COURIER HAS NOT REACHED YET.IS IT POSSIBLE THAT SUCH A MINOR PART AS DOOR LOCK IS NOT AVAILABLE TILL NOW?WE ARE FACING PROBLEMS DUE TO YOUR IRRESPONSIBLE COMPANY OFFICIALS AND NEED A REMEDY SOON OTHERWISE I HAVE NO OPTION LEFT THAN FILING COMPLAINT IN THE CONSUMER FORUM.SO REACT FAST PLEASE.THANKS.AMIT GUPTA.MO NO-[protected].HNO 163,SECTOR 16A,CHANDIGARH-160015.EMAIL [protected]@yahoo.in

missbehavour o[censored] r service engineer.

name; Nitin kadde (service engieer). Mob;-[protected]

I am the customers o[censored]r company from last 7 yrs.Now presentantly machine wricklining the cloth after washing as well as when machin starting automatically water should be going warm. without adjesting any temparature. when i was called ur company engginer. Mr. Nitin said person missbahoviour with me.and abousing langauage.
pls take this complait seriously. and take quick action against ur rude engineer. Otherwise i am not bound for go to COSUMER COURT .
TAKE IT SERIOUSLY SOLVE PROMBLEM AND REPLY ME URGENTLY.
mOB:- [protected](SOLAPUR) MAHARASHTRA.

IFB Elena DX — Not working properly

I have bought the machine on 26.10.08 but from that day my machine is not wroking properly. service engineer has so many excuses. Service Centre has not picked the phone.

IFB service is 3rd grade service.

IFB Elena DX — No body is comming for demo

dear sir,
i am srinivas from bangalore
i had been purchased IFB washing machine on 22/03/09, till know no body came for demo, when i called to the customer care, they wont reply properly, and every time they will told service person will attend tomorrow, ,

when i brought IFB they give me a no:2762615

IFB Elena Dx — NO Technical Person is came for Demo

dear sir,

i had been purchased IFB ELENA DX washing machine, on 25/02/09 in Bangalore, My ticket no is 2762615. while purchasing they promised me that, the company will send the technisian with in 48 hours for demo & installation. but till know nobady had came, i even called to the customer care, the reply is too worse, i fed up by calling to customer care.

IFB Elena DX — Power Supply

We purchased a IFB Washing Machine (Elina DX) at Jagadamba Agency at Mancherial of Adilabad District, Andhra Pradesh at the time of Deewali festival. from last (4) days the washing machine is not working and a complaiant has been lodged IFB Custercare and given complaint no. 4150726 and the authorities promised to repair the same with in (24) hours. So far they did not do the same.

IFB Elena DX — Lots of Extra Charges within warranty period

we bought the machine last year in month of April 09. Till date the controll card has to replaced. Recently the we have faced lots of issues with the machine. one day built got cut & due to this the metal wheel attached to the platic drum has damaged. Engineer also told this has happen because of built cutting.but they are telling you don't hve tp put your machine on other stand. i have prepaied a heavy metal stand to sustend this machine. now they are asking me to repair this machine you need to pay Rs. 3100. i have prepaed a stand because of dry balcony area & this flows always west eating material under it which should not smale in the regular basis. Its is so heavy that 4 persons can stand on it comfertably. Also there is no mis balenced that they are mensioning while charging the amount. my complan no. is 4277082.

so i'll recommend the people don't buy the IFB wasing machine. its so expensive & highly charged during the warrenty period also.

IFB Elena DX — Poor customer service - No installation

Bought IFB fully automatic washing machine on 12th nov and it is 24th nov now but no one has turned up to install it.Upon escalation numbers provided by ifb customer service [protected] turned out to be non responsive. Contemplating legal action now.

IFB WASHING MACHINE — Rinsing and Spinning

We bought the machine on 1st Jan-09 through Chandra Traders, 100 ft Taramani Road, Velachery Raod,Chennai. We have lodged complaint several times. After few days, the same problem repeats. Even we asked them to take back the machine and give us a new machine, which they did not oblige.

One call from Telephone no- [protected] I have received to-day(12/06/2010) someone(Madam) told me that our warranty period is going to be expire on 16/06/2010,
do i require any help or willing to eager about AMC i have told her my IFB Washing (Senator) serial no- 5736 at the spinning label it do not work, water accumulated in the drum.Moreover I have requested her to send a person to attend the fault along with a filter. But suddenly the phone calls were disconnected & i have tried many times from my land line no[protected] but it was no-reply.Will you send somebody for my Washing Machine Problem ? Please inform me in my e-mail address so that i could be in my house, as i am a service holder.

Thanking you,
Prodyut Kumar Dey.

IFB — drum got cut

4 yrs old ifb washing machine is not working, service men checked it. The reason given to us is drum got cut, The my complaint is how can drum can cut.What I feel there can be only one reason where drum can spoiled that has to be manufacture fault, i cant find no other reason, plz make a note and get back to us

Executive Plus IFB Washing machine — Re-installation

I shifted my residence to Begumpet and hence raised a request to IFB customer care for re-installation. They provided me with the ticket number 2318900.They told me that their service person would contact me in 2 days time. It did not happen even after a week. I called up the customer care and informed again. This time their engineer called up whose name is one Mr.Reddy. He reverse complains that we are not receiving his mobile calls which is not true each time. In fact we ended up caling many times and gave up. To top it all, I get the message on my mobile that the problem is resolves whilw it is still pending. VERY VERY POOR CUSTOMER CARE.Needs an OVERHAUL.

IFB executive plus — Repair

Dear, sir

My washing machine since 4month tubling in dram & tub was replaced 29-9-08 cost of Rs.6454 but still it is not working propraly so i complain once again on 8-1-09 yet no boby came to solve my complain.I called 100 times every one but no responce yet. My washing machine tab was damage by your technician & another technician name Amitbhai Patel badly damage my machine so please i reqire urgently inqiry & repair it.My address
Harendrakumar R Bhatt
Vadadravad
Mahemdabad-387130
Dist-Kheda
Gujarat
INDIA
Mo-[protected]

IFB Executive — Repair

The machine is not working and tried to contact various times on tollfree number .Could you please advise one of your serive personnel to make a visit and set the machine in order.
Thanks
Name: D.Jayashree
Cell No: [protected]
Add: 154 / 8, Chennai Flats,
padikuppam road,
Annanager,
Chennai-40
[protected]currently not working)

IFB executive plus — DRUM BEND, WASHER BROKEN

MY FRIEND MR. SARAVANAN, WORKING AT RBI, TRIVANDRUM ADDRESS C20, RBI STAFF COLONY, PLAMOODU, TRIVANDRUM. COMPLAINT NO. 3072019 DT 26/5/2009 PLEASE VERY URGENT. THANK YOU

IFB WASHING MACHINE — not working after repair also

I had made a complaint on 1.10.09 and earlier also. But no action has been taken. I have recd one mail asking for the address and contact no. but no news afer that. My machine is not working for the past 7 months, No one even responds. How long a customer has to wait for the company to send someone for repair. Kindly take immediate action.

ialso had same experiance

IFB DISHWASHER — Ridiculous Services

I am from Hyderabad !

Please any one can help me how to approche a higher up in IFB as I bought a Machine for my motherinlaw as she is 60 yrs old and had no maid in Nov 2007 but to my night mare after I purchased the machine only 6 months (April 17th 2008) was help ful for her and after that every fornight it was a hassel for her and me evry now and then I raised the compalints and they used to come in 72 hrs to see what is the problem then used to take 48 hrs to resolve it and then we used the machine for the next 48 hrs and before we took sme breathing space again the machine got the problem back being a working lady its such a tough time taking off for the IFB guys and standing there seeing the unskilled fellows who hardly know anything other than draining the salt, literally they used 4 kgs of salt one time to resolve a flow meter problem and once they opened the back of the machine twice to know that the front board had some issues and the machine still is not working and today is 5th march 2009, now in another few months even my warranty is going to be over and still there is no clue of my machine getting repaired. Am sure once my warranty period overs then my money gets flowing repairing this machine which I bought it for good for nothing for Rs 26, 400. Will be gratefull if somebody helps me as it says consumer complaint website and having my fingers cross I think we can only do that as one of the consumer said nobody will give the higherup numbers how much pressure we put in. :((((((

I had bought this dabba two years back which i was using only when the maid did not turnup .To my horror it had stopped taking the detergent.When i complained through the call center a guy turned up &said that your bill will be 3000Rs.He suggested that i should go for AMC costing 3500Rs .I paid him the service charge and asked him to leave. I used the descal powder & the machine was alright.Then again after six months it stopped taking the detergent.This the guy who turned up said the bill would be 6000Rs.This time he opened the door panel and created another fault& dissapeared. I suggest not to buy a dishwasher speacialy from I.F.B.Mine is lying with me occupying huge amount of space .

REMEMBER EAST OR WEST YOUR MAIDS ARE THE BEST.