IFB Industries Complaints & Reviews

IFB WASHING MACHINE — not attended in A.M.C period

i had washing machine with A M C for 2 years but it is not attended even after 3-4 complaints from last 4-5 days. on asking u responded that we are more intrested in acheaving more A M C .poor after sale services by u persons.

My IFB washing machine was not working during the month of Nov. 2009. With great difficulty I managed to contact local (Chennai - 73) IFB service centre. They sent a service man Shri B.Arun Kumar ( mobile [protected]) on[protected]. He informed that since the machine is 10-years old, its motor, door lock are required to be replaced. However he made it to work by cleaning the door lock. He suggested that if I enter into AMC he will get all the help in replacing the motor and door lock after about 45-days from that day. Since the cost of the spares is more than the AMC amount. I entered into AMC (Customer id no. 448085) for the period[protected] to[protected]. I booked a complaint on the toll free no.[protected] on[protected] that the IFB washing machine is not working properly. They sent a service machic Shri Raja on[protected]. I explined the assurance given by Shri Arun Kumar that motor and door lock need to be replaced. He smiling accepted the intention and informed that within 2-days they will be replaced. Some other Arun Kumar came on[protected] and informed that the spares will be brought within 2-days and replaced. But on enquiry with the local IFB incharge Shri Thirugnanam (Mobile [protected]) there is no need to replace motor and he will send some other service person Shri Dhanasekar immediately and do the needful. But nothing fruitful happened till date ie.[protected]. It is a fraud on the part of IFB service persons to give false assurance and asking us to enter into AMC and not responding afterwards. IFB top management should look into these malpractices and avoid hardship to customers.
Yours,

K.SELVARAJ, Plot no. 196, 6th cross street, Vignarajapuram, Gowrivakkam Post, Chennai-73.
Mobile no [protected]

I have IFB Supremo model 13 years old, having regular AMC, i am trying to contact local service centre since last 4 days, every time i am asked to lodge complaint through tollfree no. but i am sorry to say that i am not getting tollfree no. my machiene is covered under AMC since last 11 years.

Dear Sir
My complaint number is 40669855. I called many time to local customer centre but no body is responding from local office of ludhiana. i called them 12 times but they always refuse as my AMC is still going and my washing machine required maintainace.


Regards

Hapreet Kaur
[protected]

I purchased an IFB SENORITADX 6Kg (Washing machin)from this Shop Rajan &co, 50 Court Road Nagercoil-629001 on 4th Aus 2009 and also got extension of warranty for two years I was fored to buy IFB Washing Meachin only by the recommemtaion my friends . no doubt the IFP Maechin in this best all.

On 25-11-09 this mechine failed to work and i am inform supplier Rajan & co and your franchisee Pluto Nagercoil in vain. immediately but no response what i do??

so i am sorry to say it is period Of 20 days there are not replace a start button. plz immediately conduct me and solve the probulem...
My Conduct Number:[protected]
Cell:[protected]

dear, sir, last tow year i am foloup my pf clear in mumbai bandra pf office but not any action. my A/ C NO-MH/43313/104 I am needful. THANKS

SUHAS PAWAR

IFB / ELENA-DX — Delayed in service

I have purchased IFB-ELENA DX model on 30.08.2009, i got problem on 28.11.2009 of drum rubbing sound with rubber.. i complaint to customer care on 28.11.2009, but till today 02.12.2009, they have not attended my complaint.. and only gives way off committment...


they mention that we provide service with in 24 Hrs....


only for sayyyyy...


Please take action on IFB Service Department...

Res Sir/Madam,

Plz Look This Mail And Conform Me It's True Or Fals. If True Then What Can I Do?

Regards
Bnlal




CONGRATULATION!!!‏
From: markings HENRY ([protected]@hotmail.com)
Sent: 11 August 2009 19:00PM
To: [protected]@hotmail.com



22 Garden close stamford
lince PE92YP, London
United Kingdom
Ref NUMBER:UK/9420X2/68
Batch NUMBER:074 /05/ZY369
WEB SITE: www2.guinness.com
E-mail:[protected]@usa.com

Attn:

This correspondence officially confirms that we are in receipt of your e-mail regarding the claim of your award prize value of 700, 000.00 Great British pounds{Seven Hundred Thousand Great British pounds}

GUINNESS ORGANIZATION ! collects 5, 000 cell phone numbers from all the cell phone network services in all over Asian and Europe countries and over twenty million cell phone numbers participated in this award promotion and seven people were selected to benefit from this promotion and you are one of the Selected Winner.

This award promotion is to help individuals from countries facing terrorist attack and flood, for the first time GUINNESS ORGANIZATION decide to render help through sms by lucking number just to reach the luckiest individual and to compensate for the grief of terror attack and flood, also at least path of this fund should be used to help the poor ones around your area where you live hence it's free money for you.

For the first time GUINNESS ORGANIZATION host this award promotion to help individuals from Asian and Europe, all cell phone numbers participated in this award promotion were collected from internet data base provider of all cell phone network services and it happen that your cell number is one of the selected numbers and below are your winning identification numbers which has to be kept secret until your award prize successfully handed over to you in India, do not disclose your winning identification numbers to any one.

Ref NUMBER: UK/9420X2/68
Batch NUMBER:074 /05/ZY369

WEB SITE:www2.guinness.com
Am here by to inform you about the legitimate procedure on how to get your award cheque to your designated bank account in India and we have already spoke with the Reserve bank of India officials and income tax department in your country regarding the formalities required by the law of India on how to get your award claim transfer to you without having any income tax problem in your country.

THIS SHOULD BE COMPLETED BY THE BENEFICIARY OF THE STATED FUND, FOR VERIFICATION BEFORE TRANSFER.

(1) BENEFICIARY FULL NAME_______________
(2) NATIONALITY _______________
(3) STATE___________ CITY______________
(4) RESIDENTIAL ADDRESS_________________
(5) DATE OF BIRTH_______________________
(6) SEX______________________________________
(7) MOBILE NUMBER_________________________(8) FAX NUMBER_______________________________
(9) EMAIL ADDRESS_______________________
(10) AMOUNT WON________________________(11) BATCH NUMBER_______________________
(12) REFERENCE NR________________________
(13) OCCUPATION_________________________
(14) MARITAL STATUS__________________________
(15) ANNUAL INCOME_________________________
(16)YOUR IDENTIFICATION PROOF SCAN COPY________________________________________________

DECLARATION:

I_____________________HEREBY
DECLARE THAT THE ABOVE DATA ARE TRUE. THAT MY CLAIMS AGENT SHALL ACT AS A FACILITATOR IN THE TRANSFER OF THE TOTAL FUND TO ME.

DATE_________________________________
(YOUR FULL NAMES)_____________________

Either you come down to United Kingdom in person for the claim of your award cheque or you choose one option from the below mention option.

Two option on how to get your award cheque remitted to you in India.
1}Your award cheque may be remitted to you through Reserve Bank of India on this process our organization will assign the registration of your award

cheque of 700, 000.00 Great British pounds with a Security Courier Company who will be sending their personnel down to India for registration of your award cheque in Reserve bank of India for conversion into India Rupees.

Your award cheque has to be converted to your local currency in {RBI} and note that this process will take at least three working days for the conversion in {RBI}after the registration of your award cheque then Reserve Bank of India will now convert the prize amount to your local currency and credit the prize amount in your Bank account.

2}Your award cheque may also be remitted to you by delivery of the cheque to your door step through a Security Courier Company and on this process the Security Company will be sending their personnel down to your country for the delivery of your award cheque along with the award Certificate hard copy which shall enable you to process the cheque in Reserve Bank of India because according to the law in your country, your award cheque has to be converted in Reserve Bank of India hence it's big amount of money.

You have to choose one option for the remittance of your winning prize, Then as soon as i receive your reply i will now tell you what will be the nest step and do get back with the complete details required for the procession of your award claim and the Certificates that will back the cheque to India.

We hope that you shall utilize your award fund nicely because this is a great opportunity for all our selected winners around the world and you are lucky to be among one of the winners and this year will be your financial breakthrough, and your life will be changed forever

Do not tell people about your Prize Award until your money is successfully handed over to you to avoid disqualification that may arise from double claim hence we are preventing misappropriation of award prizes.

You may also receive similar e-mails from people portraying to be other Organizations or the GUINNESS COMPANY .

This is solely to collect your personal information from you and lay claim over your winning. In event that you receive any e-mail similar to the notification letter that was sent to you, Kindly delete it from your mail box and give no further correspondence to such person or body.

GUINNESS COMPANY shall not be held responsible for any loss of fund arising from the above mentioned.

Once again congratulations on behalf of all our staff.

Warms Regards to you and your family members.

I have purchased IFB Microwave Oven 25SC1. I have purchase on 23-8-06 from vasanth and co 16/B-A south usman chennai(bill number 40010).We found after 2 months the oven not working.Mekash enterprises recieved the oven from us who was a service dealer.for one the Mekash enterprises in eldams road tenampet kept without proper response we could accept the oven without service from Mekash.It happened to take back the oven due to the reson of delay in retuning the oven to us. The oven was returned in worst condition (like cockroaches eaten the part of oven)I have lodged a complaint with the IFB Customer Service Center on 19.9.2008. After 3 month the person came and asked me to sign AMC Conract owords the oven i agreed and paid Rs 1396 (reciept cum invoice number 23492).The complaint No is 3623062 d 14.10.2009. . Since then I have been following up regularly with the IFB Customer Support Center as well as various people engaged in customer services. I have spoken to several people including the head their Appliance group . However, no result. One person is pointing at others. I have never experienced such a level of harassment from other manufacturers. This is extremely frustrating.Still the oven is with the person who has taken through customer care.Since the oven is taken after 2month from the date purchase now they are telling that some parts are missing this also i could not accept and tollerate.I have one more complaint number2785983 dt 3.3.2009.Now the personnel suggesting us to go for new one finnally.I am not financially sound person in order to purchase such branded equipment like IFB .I am informing the only reason is i have high esteem towards IFB.Even if you provide brand new 25sc1model oven to me in my case.it will be a satisfaction.My contact no is [protected].

Post sale service in India is very poor .It is a high time that strict legal action is taken against the comapny if they fail to provide a post sale service. The action could be hefty financial penality to the termination of licence of the company.

IFB WASHING MACHINE — Extraordinary delay

Machine in AMC. Belt needs replacenment. Machine is not working. Complaint given 31 August. C. no. 3435894.Waiting for more than 12 days.

I am completly dissatisfied with you washing m/c service since i am strongly recomending to my corperate friends to not to buy IFB washing m/c since the service level is ZERO. till now i have convinced four people to buy LG due to your Zero quality service

MACHINE IN RUNNING POSITION AND SUDDENLY THERE ARESOME MAJOR PROBLEMS AND FALLING ON THE EARTH WITHOUT TOUCHING ANY BODY
I SAY AT THE CUSTOMER CARE PHONE NUMBER AND NOTED THE PROBLEMS OF MACHINE, HE GIVE ME COMPLAIN NUMBER 3264630 DATED 17/07/09, BUT HE DOES'NT SOLVE MY PROBLEM TILL DATE 20/08/09. I WAS ALWAYS CALLING IN MRS. NIDHI MOBILE NUMBER BUT SHE COULD NOT ANY ACTION TILL TODAY DATE 20/08/09. SHE ALWAYS TELLING A LIE THAT PART(FRONT WHEIGHT) IS COMING FROM GOA AND SOME PART IS COMING FROM BHOPAL. MY MACHINE IS IN WARRANTY PERIOD BUT IN LUCKNOW SERVICE CENTRE WHICH PERSON COME ONLY TO SAW THE MACHINE, HE SAYS ME U WILL DONE THE PAYMENT OF PARTS .I WANT TO KNOW WHY I GIVE THE PAYMENT FOR THIS ?PLZ REMOVE MY PROBLEM AS EARLY AS POSSIBLE.

IFB Washing Machine — Lack fo response on new product

I bought a washing machine on 6 dec, from an IFB point on M G Road, Delhi. I was promised that it would be delivered and installed in 24hrs. The delivery took place, with one man who could not even carry the producut inside a ground floor house, he then dumped it in our drawing room. To date and till now, no one has come to install the product. I even called customer care and they informed me that it would be done on 8th Dec. Nothing has happened and there is a compelte lack of repsonse or action from the company . Mr.Devgan the perosn incharge at IFB point doe snto even take the calls on his mobile, what kind of a company this is I wonder-I really made a msitale by buying this product.

IFB WASHING MACHINE — Lack of action on complaint

My washing Machine is on AMC. It had gone out of order on 31-1-09. I was out of station and my wife lodged a complaint on local number[protected]. The complaint was noted but no complaint number was given. I returned on 2-2-09 morning and reminded them about the pending complaint. I was told to register my complaint on[protected] or 39004321which I did and was given complaint number 2684321. Since then I have been telephonically reminding the Toll free number as well as the local number but despite promises the machine has not been attended yet. Could you please advise what is holding action on my complaint and what more can be done by me by to make your local franchisee take action on my complaint.

I.C. Dwivedi
4/26, Vishal Khand, Gomtinagar,
Lucknow 226010

I lodge comlaint 3056527 dt.22.5.2009 but defect ink the machine still has not been removed and the machine still giving same problems and laying idle so please do the needful urgently otherwise I will be compelled to file the consumer complaint as I already told regarding spinal problem so I am helpless to do the work of machine
Geetanjali
7295, Durga Puri, Hibowal Kalan, Ludhiana.
[protected]

I totally agree with the complainant's view. IFB sucks! I have suffered and I continue to suffer with bad support services. IFB ranks the highest in consumer complaints, yet it has no system in place to solve them. They are surely going down!

Dear IFB Company,
I Mr. Prashanta purchased one IFB Washing Machine from Rajpath Motors, Bapuji Nagar, Bhubaneswar, Odisha, India before 3 ~ 4 years. Due to shortage of time our family didnot use the Washing Machine once from the purchase date. Last week I tried to use the Washing Machine. But the Washing Machine didnot run.
I donot know where is the Service Station of IFB Company at Bhubaneswar. So If Company will send Mechanic to my house for repair then I will be ever grateful to the Company.
Please, Please
My Address:
Mr. Prashanta Kumar Rout,
Qrs No: IVR-151, Unit-6,
Bhubaneswar, Odisha - 751001
Ph - [protected] / [protected]
Mail ID - [protected]@yahoo.co.in

I have already complained many times to the dealer Parekh regarding that there is a loud sound in the machine while spinning, and as per owr complaint he had given calls many a times to the service centers in front o[censored]s, but nobady came for any inspection at owr residence. Hope this message will give some possitive results. Thank you. message by Amit more, adress- flat no 31 narottam society panchawati karanja phone no [protected] / [protected] / [protected]

IFB, Senator — WATER LEAKAGE FROM TUB

I have complained about the leakage of washing machine IFB senator model vide complaint no. 8378323 and one engineer came to check the machine. On checking he found the wash tub has to be replaced. I have told them to replace it immediately. But the service centre people have given me excuses everyday and no one has come to replace it till date.

this is mohan reddy resident of 2-4-62/4, Rama lingeshwara nagar, Macha bolaram, alwal, hyderabad, pin- 500010. had purchased ELENA DX MODEL OF washing machine of IFB Model on 09/10/ 2009.My washing machine door handle was broken . and i called up on customer care center ...and person came along with his tool box, solved out the problem and then guided me to purchase a complete set of front door.it costs nearly 2600 rs.but actual problem is the door handle that costs approximately 350 or less..i searched for views to buy an handle...but i din't get it .Is it the genuine way to solve the problem of customers and making diversion into purchasing unnecessary parts which will cost high amount ? please do favor and release the wanted spare parts in to the market...thanking you.
your sincere
mohan reddy yeruva
hyderabad

Sub: Customer feedback with regard to unsatisfactory service in AMC
Ref: Customer Id:1891930 Complain No: 5380543 Dt 6/11/10
Since last one year neither my Washing machine ( IFB Eleena Model) working perfectly nor the service personnel are able to make it OK. Till date they have replaced motor & tub (Both outer & inner) twice. But since last one month, till today the machine is not working. After repeatedly failure of motor the service personals are showing their helplessness as they are telling that almost all new motors are failing!!!. The service personnel even are denying to give the service report after carrying out the maintenance work (even after motor / tub replacement), where we are also signing. It is really a regretful thing for such a high branded & internationally famed Company such as IFB. Given a preference.
IT IS SURE THAT I SHALL NEVER PURCHASE ANY ITEM OF IFB, NEITHER I SHALL RECCOMEND TO MY COLLEAGES/RELATIVES.
A few Suggestions:
1) The complain should be attended timely, preferably within 24-48 hours maximum for AMC .
2) THE IFB should monitor all the online complain after proper acknowledgement in return mail. Till date although I have put 3 online complain, but I didn't received any return mail / nor any complain nos etc.
3) Top level management like state in charge are also showing their helplessness which shows very poor image of IFB. (I am particularly speaking for the ORISSA counterpart.) They should be strengthened.

It is further requested to kindly look in to the above and acknowledge with timely & appropriate corrective action plan in return mail.

AJIT KRUSHNA KAMILLA, DGM(NTPC Ltd)
House:1/22 Banaja Appt., Unit:6
Bhubaneswar(Orissa[protected]
Email: [protected]@yahoo.co.in
Ph:[protected] Mo: [protected]/[protected]

I strogly agree as I am a victim of the unproessional, irresponsible servie of IFB, I am regretting now for purchasing a IFB washing machine.
IT IS SURE THAT I SHALL NEVER PURCHASE ANY ITEM OF IFB, NEITHER I SHALL RECCOMEND TO MY COLLEAGES/RELATIVES.

YUVARAJ
CHENNAI

1. I have a IFB washing machine serial No 085593.
2. A complaint was lodged three months back when we were told that the bearing of the drum was faulty and therefore the whole drum was replaced and the intact drum with faulty bearing was taken back by Authorised Franchisee of IFB Krishna Enterprise Lucknow. Full charges for change of the drum and bearing was done.
3. The machine started developing noise again. IFB (Krishna Enterprises) was contacted. They assessed and again and insisted on changing the drum, bearing and the shaft. Again they have taken back the intact drum where change of the shaft and the bearing would have solved the problem. A heavy bill of 4600/- was produced and have been paid in full by me.
4. Changing a full drum for faulty bearing every three months does not stand to logic neither it speaks high of the reputation of IFB.
5. I am using IFB washing machine as well as micro oven for many years just because of the brand and reputation of IFB.
6. I would request you to check job no 6680 dt 11 Oct 12 and the history of the machine and give a suitable justification so that my impression of IFB remains maintained.

I strongly agree as I am a victim of the unprofessional, irresponsible service of IFB, I am regretting now for purchasing a IFB washing machine. IT IS SURE THAT I SHALL NEVER PURCHASE ANY ITEM OF IFB, NEITHER I SHALL RECCOMEND TO MY COLLEAGES/RELATIVES.


Regards
Madahva Raj
Hyderabad

I have an ifb digital washing machine under AMC. I filed complaint on 25th July'14 when the machine showed error 4. Technician came on 27th and said power card is corrupt and there is no card in stock. We waited one whole week for the card listening to excuses made by the service centre personnel. Today one technician turned up with a card on 30th july but couldnt get the machine started. Now they say motor is faulty. Very much irritated by this behaviour of service centre of IFB. No professional attitude. Not expected of an esteemed company like IFB. What do they expect? I am washing 6 persons clothes by hand for the past one week. And this doesnt mean anything to that technician. He says very casually that we have to wait for another 2 or 3 days. How disgusting!!! I would never suggest anyone to buy any IFB product.

We have complained regarding noise in washing machine on 8th dec vide complaint no14429126 and still pending.i have made 100 calls but problem still persists.very poor response by frenchies.suggest to either resolve issue od donot sell these products if service is not possible. Can we get response to my problem...????ja

My complaint number [protected] which was attended by IFB technical person on[protected] and changed bearing etc. But the problem is remains same.

IFB — Drain hose pipe

The drain hose pipe which was given by IFB was not the washing machine pipe. please check by the photo

malfunction of washing machine

My IFB washing machine model senorita, Its spin is not working.