IFB Industries Complaints & Reviews

complaint no. 3294415 filed on 24 Jul 09. Engineer visited on 30th Jul 09 telling us that the machine would require bearing replacement. Since then no body has come back with the spare and even after repeated calls to customer care who gave the no of branch manager and area manager (Mr. Anupam)spoke to both the persons and still nobody turned up till date.

Does anybody have the right contact detail of Jaipur office of IFB located at VKI, All the nos. given in the bill and receipt of AMC slip are busy since 10:00 am in the morning on 16th august 2009. even the service personnel mr subhash no, is OFF. The other two nos. mentioned the amc contract slip are wrong.

The Customer service
IFB LTD

Sir

Sub: Complaint Against Washing Machine

It is extremely unfortunate that IFB does not value its loyal customers, nor, does it respect our over a decade old association. My recent experience with your services has made me reconsider my decision of opting for IFB over other well deserving competitors of yours.

After using IFB washing machine, model Senator for about 14 years we again bought the same model from Venus Enterprises, Inderpuri on 16th Jan, ’08 with an extended warranty of 2 years. It recently developed a fault with its timer and I lodged its complaint on 10th Jul, ’09 at your head office Chennai. My complaint no.(Ticket No.) is 3238858.

The first time a person named Naresh, from Karol Bagh Service Center came to check the machine after one week, i.e., 18th July, ’09 and he had absolutely no idea as to what the problem was with the machine. We took it to be a case of bounded rationality and excused him on the condition that returns back to us. But, he seemed totally unperturbed by our plight.

Then after a series o[censored]nlimited phone calls the Karol Bagh branch finally agreed to send in their engineer on 22nd July, ’09. The person’s name was Dileep, who again came on 29th July, ’09 (only after we flooded their office with phone calls) we at 9.30 p.m. to change the timer, promising that he’ll come the next day. But he didn’t turn up and the problem still exists.

The entire situation has been a nightmare of rude shocks for a brand loyalist like me as we were being tossed around from one center to another and were given ‘n’ no. of phone numbers to contact. Now the condition has become so adverse that the people at your customer care department have stopped receiving our calls by switching off cells, busying cells or simply hanging the call in between on the pretext of waiting. The persons we were talking to were not too polite either. The entire list of the numbers and the people concerned is below:

1.[protected] Bunty/kiran(both on same no. )
2.) [protected] Pankaj
3.) [protected] Rahul
4.) [protected] Dileep
5.) [protected] Mihir
6.) [protected] Sanjay
7.) [protected] Kashyap
8.) [protected] Amit Anand Gurdeep Singh.(both on same no.)
9.) [protected] Monika


The nightmare does not end here; even the Chennai head office has so forth shown a total disinterest in looking into the matter. The only thing they do is to give us random phone numbers.

It’s really disappointing to see the falling standards of servicing in IFB. I hope you look into the matter and take the necessary actions required.
Failure to attend my complaint on or before 11/08/2009, we are forced to lodge the complaint against your company in consumer forum and demand for payment of Rs 200/- per day from the date of my complaint wef 10/07/2009 till the machine is repaired.
Further we demand of Rs 50’000/- for compensate of my family mental torturted

Thanking You.
Yours Sincerely,
Hawa Singh,
EG-134, first floor,
Inderpuri, New Delhi-110 012.

i MADE THE COMPLAINT ABOUT THE WATER LEAKING FROM THE WASHING MACHINE ONE AND HALF MONTH BEFORE AFTER CONITINOUS PRESSURE ON THE COMPANY TOLL FREE NUMBER ONE TECHINCIAN CAME AND SPOTTED FAULT AND NOTED THAT THE REQUIRED SAPRE PARTS. NOW MORE THAN 30 DAYS OVER HE DID NOT COME BACK EVEN WE CALL HE USED TO SAY YOUR SPARE PARTS YET TO COME FROM THE COMPANY.
[protected]

I have been using IFB since 1990, and have had always difficulty in getting adequate response from the service centres authorised by IFB. This time too, my complaint no 3312234, registered on 29th july is still not responded. The personel at chembur, mumbai service centre dont respond properly. Have been calling daily. i was under their AMC last year, when i complained of my machine vibrating. they sent different mechanics every now and then to correct it, Thay al failed to do it, because of which now my machine leaks. when called this year they ask me to renew the contract and above that pay for the tub which needs changing!!! My contention is that since the past complaint of my machine vibrating is still not solved and because of which the leak started, why should i pay? Their mechanic Mr Farhan, thier incharge Mr Kumar and MR manjunath have been promising to help, but just dont respond!!

Hi

I have a IFB Microwave Oven 20SC2, bought Dec 2007, i had paid 6500 rs.
After 18 months it has stopped working and technical person has replaced control unit and keypad and chanrges have come to 1700 rs, which is more than 25% of initial value.

and more ever customer care has taken more than 20 days to correct this.

my complaint number with IFB is 3278729

I think it is really expensive to maintain IFB microwave oven

When asked with technical person, they say we have pressed keypad hard and which has made non working of keypad, it is obvious that keypad is provided to press and set the timer for heating.

They have not revealed the reson for control unit failure.

Ashwith

we have purchased a IFB Dishwasher. and we have taken extended warrenty for the same. since last six month there is a problem in the product and service man took some part from it for replacement. there was no response after sevral feedback for the same. some other person came and replaced thre parts. the product worked fined only once, and again same problem occured. after complainting servral time some one came for a look and commented that its out of his capacity to repair and his senior will come and do the same. every time after that we complaint we got new complaint number with some odd persons name. here are some complaint numbers 735092, 3158816, 3210466 dated 3/7/09 talked to Tabrez, 3056427 talked to punit, 3339032 4/8/09 rakesh, . and so on. we got some technicians no. Anil [protected], Sonali shindhe [protected], Montu [protected]. and these technicians talked so rude to our ladies family member. Mr Montu was rude all the time and was talking like he is doing so favour on us. last conversation with him he replied dont call up again & again. and finally he commented do what ever you can do.
please help us what to do with these people

I have bought IFB washing machine 5.5kg digital (Sr. no. WTDIGS5.5KG B 006102) wide Tax Invoice no. 131-4148 from CROMA stores Punjagutta Hyderabad on April 20, 2009. Within one week o[censored]se we noticed unusual noise and vibration from the machine and immediately contacted the call centre and lodged the complaint. When I asked service request no I was told that the systems are in maintenance and that they assured that will forward my complaint to the service franchisee in Hyderabad. I waited for three four days for the service person to comtact me but to avail. Beacuse of the noise we started using the unit only in night setting the delay start. Since I had the local service guy contact no, when called I was told that he would be coming soon to attend the problem. A week passed off but no one showed up. Meanwhile we went on summer vacation and returned after couple of weeks. While we kept on using the machine due to dire necessisity but by june second week the noise and vibrations became unbearable. Once again we lodged the complaint and the service guy fortunately showed up and did something left. While noise and vibrations lessed but did not go completely. As the time pass by the problem showed once again. This time I contacted CROMA stores to lodge complaint on my behalf and was given SR No. 3353098 on Aug. 08, 2009. The service guy attended the machine on 11 Aug 09 and told me in no time that the unit is beyond repair under the condition of ananimity. He did not make call report but left cooly saying that he will talk to his management about the problem and forward the same to IFB. (As a matter of fact the service frachoisee M/s Seetal Refrigiration Services, is not making call reports starting from installation.). Then I contacted IFB Hyderabad zonal head Mr Ramakrishna and explainted the problem and he curtly told me that the replacement is ruled out as the machine is more that three months old it is only part replacement. I have to send the machine to their service centre to get it repiared. It is higly unfair and I want my machine to be replaced with out cost obligation on my part as problem was not attended properly by M/s IFB since beginning. Please help. Thank you.

We had a bought a 5.5 kg load fully automatic washing machine in Oct 2008 . First, they took one month to install . After 3 months the machine started creating problems with functioning . You have to call the customer care 5 times a day to get to talk to somebody who understands what exactly the problem could be and then visit the place . For the past 2 months since May 2009, the machine is not working and needs to be replaced, since the motor has some issues and gives E1 error . We have to talked to everybody in the their whole customer care office from Calcutta to Lucknow, but to no avail .
If anybody knows or has an experience of getting IFB washing machine fixed, please do share .
I am not recommending anybody this product or any product from such a company .

We have already lodged complaint with customer care on saturday morning.We have been assured of service with 24 Hrs by IFB customer care.But still service mechanic has not turned up till monday (10.08.09) evening.The equipment under warrenty.Complaint ticket number is 3353024.Please help us to expediate the service by latest tomorrow, i.e., 11.08.09.

Kind Regards,

S.Srinivasan
Flat 210, "Akshya Residency"
140, Tanisandra Road,
Nagawara,
Bangalore-560045
Telphone Number:[protected].

I bought a front load washing machine of IFB on[protected] .
From that time till date i had to call their customer care for small small problems .
But last time it went to the height, when i found the machine not working at all .
I registerd a complaint on[protected], which was attended timely .
According to their executive who visted, a part was to be replaced which was not available at presnt but would be replaced in a day or two .
But since then i haven't recieved any feedback from their side .
I have called them number of times but still no response .
Every time they provide me some seniors numbers, which are always switched off .
Please look into the matter as feel a lot harrased .

Thanking you !

S.K.WADHWA
[protected]

The machine was purchased in Jan 2009 from Abhirami, your dealers at TTK Road, Chennai

Right from the time we purchased, intermittently the machine gives a loud noise with the machine vibrating and getting displaced from its position.

The complaint has been attended few times by the technicians, but yet to be resolved.

Around beginning of July 09, one technician by name Kannan was deputed for servicing the machine. He fixed a sping to the inside of the machine, saying that it was missing. In fact I was wondering how can a spring be missed out in a new machine, which then amounts to manufacturing defect. When i wanted to clarify, he didn't have any answer. I commented on the service card that "if the problem is not rectified the machine must be replaced". To this the technician said he didn't relish my having commented like this and he wouldn't have serviced had he known I was going to react like this

After this service was done, two new problems appeared in addition to the existing problem:
a. Sometimes the machine doesn't take water and runs the whole cycle
b. Sometimes the machine doesn't go into "spin-dry" mode before the end of the cycle and the clothes are left soaked in water

After this i lodged a complaint vide tkt no. 3310217 dtd 28th July 09. They promised to attend to it by 29th July evening. On 29th evening, a technician by name Thiagu called and said he was getting late and hence would come by 30th July. Nobody turned up however till 5th August.

On 5th August, the technician who attended, said he needs to take the machine to the service center and take the machine for observation and promised to get back by 6th August. This hasn't happened yet

After seeing several brands of wahing machine, I narrowed down on IFB and thought the product should be of high quality and the service should very good. From the experience we have had so far, this has not turned out to be true. While warranty period is presumably lapsing, we have a machine which is defective and puts us to lot of inconvenience. Many times I have to stay put at home only to ensure presence when the technician comes but of no avail at the end

I seek remedy to resolve this issue urgently by way of the following course of action:
a. Replace the machine with a new machine and start the warranty from the date of commissioning this machine
b. If the machine can't be replaced, refund the money with interest charges as applicable to loans taken from commercial banks

I am sure you will not want a dissatisfied customer which certainly does not do good to a company of your repute

Looking for urgent resolution of the problem on the above lines

Regards
Kalpana Chandrasekaran

Machine vibrates strongly while spinning. Machine does not spin properly and the clothes remain wet. There is motor noise while motor is running. We have complained number of times, i[censored] will not solve our problem we want our money back or replace my product.

I had registered a service request for my Elena w/m no 3287298 dtd 22/07/2009. After that I have called 25 times even to their Service Manager Mr Jain also but nobody from their side botherred to call back me. There is no action from their end and the call centre executives including their senior Mr Srinivas advise to scrap the machine and buy a new one instead saying the company is not at all interested in serving old brands.

I have purchased an IFB microwave oven model no: 20SC2 in january 2009 from Rathna stores chennai, and the front door glass was found broken.Inspite of repeated calls and complaints to the service number there was no response. Finally an executive Mr. Ganesh from IFB service center perambur, chennai turned up in month of march and said he'll check with the company and get back with in a day or two. But sill there was no response from them. Further calls were made to the service line and they have given a complaint no:71934, post which an executive named Mr. Samy from the service department came and informed that i'll have to pay Rs. 1200 for the glass to be changed.My product is still with in warranty period, so why should i take the liability for the product which i have not yet used.

A IFB make front load washing machine Senorita-DX was purchased from M/S Ashoka enterprises, Jwalapur Haridwar Vide Invioce No 2079 dt. 4th oct. 2008. Since the date of purchase, the machine has been giving frequent troubles in its operation. The matter was reported a number of times to the service centre at Dehradun . Even after their visits/ servicing the machine has failed to provide the required services.

I am forced to request your goodself to take up the matter at appropriate level and arrange to replace the above machine. It would not be out of place to mention here that my old machine had rendered much better hassle free services for the last 14 years.


Under the above circumstances, we are very much upset with the operation of newly purchased machine Senorita-Dx which is giving troubleful services within three month of Purchase and my wife is washing clothes manually.


In view of the above, it is requested that suitable action may please be taken to replace the above machine within one month failing which I shall be forced to take the legal action.


With regards,

MACHINE IS NOT WORKING .

Dear Sir,
I am Sampadananda Mishra, staying in Pondicherry. Five years before, in 2003, November, I purchased IFB Executive Elite washing machine. After six months the control unit box failed and the service people changed it because it was in the waranty period. It worked for another one year and agin when it gave problem they changed it. It was still in the warranty period. (Please not that within the warranty period the control unit box was changed twice. It shows that the machine was defective from the begining). After six months it failed again. Now the warranty period is over. They changed it on payement and I started paying the AMC. I kept paying the AMC for three years. Every time I make the payemnt the service people would promise me that they would come at least twice a year to do a general service. Last year when I called them to come and collect the AMC no one came. All the times they told me that they are coming but no one came. In last September the machine started giving problem and when I called them then also they did not come. So one of the IFB service person came and wanted me to contact him personally and he brought back the machine to working condition. It happened in January 09 after three months of my trying to get it repaired. On 10th July09 I went to USA and I came back yesterday and found that the machine is not working at all. Whlie running water drips from below and it stops. Now I call the person but no one repsonds.

Truly speaking, now I have lost all faith in IFB. I feel that I am cheated by IFB.

Please tell me what should I do now? Can IFB take back this machine and give me another new one for an exchange price. I am open to negotiation.



Thanks and regards
Sampadananda Mishra
No20, Chinna Natar Street
Kuruchikuppam
Pondicherry -605012
[protected]

I bought an IFB washing machine Elite 5 KG on 15.9.2007 from Chellamani & Co. Chennai. Since then the machine was running at excessive noise while spinning. we made many complaints. each time technicians (within a period of 22 months more a dozen different technicians have attended) of franchisee will come clean sometimes de-scale and will declare 'the machine is ok now' . On 12.3.2009 the machine behaved violently making some breaking noise. fortunately we were at home and were able to switch off immediately. on complaint a technician (Mr. Sridhar) came. when he opened the front portion (for the first time inspite of repeated complaints) and found that a main screw/nut fastening the drum to the machine was missing. (THIS IS CLEARLY A MANUFACTURING DEFECT). Inspite of repeated complaints, the Co. (IFB) did not depute any official from their company eventhough they have an office in Chennai until 19.7.2009. Apart from supplying a defective machine they also indulged in deficiency in service by not rectifying/detecting the defect in time. When the packing was opened on 17.9.07 for installation, the technician (Karunamurthy) complained that a 'connector' was missing. we had to wait until 23.9.07 to get the machine installed which was bought on 15.9.09.
this is for your information and warning to other users.
Ramakrishnan
[protected]

Dear Sir,
I bought an IFB Easy Dry from Vijay Sales, Ghatkopar(W), Mumbai on 19th July, 2009.It took 5 days for your engineer to call on us for installation.The engineer Mr.Shiekh Farhan called from their office at Mumbai -Tel No.[protected]/25292309.
While installing the same, he informed my wife that the levelling kit & vent kit need not be installed & in case it is required they would come down any day to do the installation.Since then I have made several calls to the above numbers, but except for assurances that they would turn up the very next day, it is regrettable to inform you that nobody has turned up since then.One Mr.Ramamurthy had called on 1st August & informed that he would come on 3rd August.But till date he has also not turned up.As both o[censored]s are employed & we will be available at home only after 4.00 pm, they now say that it is difficullt for them to come after 4.00pm.I think you need to inform your dealers while selling your products about such restriction in timmings whereas we were informed that the engineers would be attending depending on our convenience.
I request you to please make arrangements to redress my grevience within 2 days failing which I will be constrained to take up the matter with the consumer forum.
regards
Saju Alexander
8A/1102, Akashdeep
Damodar Park, LBS Marg
Ghatkopar(W), Mumbai-400086
Cell:[protected]