IFB Industries Complaints & Reviews

VERY VERY POOR SERVICE. I have called service centre and providing a belt for my senetor washing machine, but no body reverted back for more that 10 days (as on[protected]. when I called resposbile person who is incharge of sending techinicians he is saying that technicians are on leave- Why should a customer bother about the leave ??? Customer don't care it. Received other manger's number ([protected] & [protected]) but no response. Asked customer care to provide the head office number they don't have it. Don't buy a product from this company. You will be in great trouble.

My washing machine is not working since past 4 weeks. I have been lodging complaints but the complains were not registered. Finally I made it register in customer care the Regd No is 5367168. After one week person come and said a part has to be replace and he will replace it within two days. Since, then no representative has reported from the service center. I call so many times to customer care and also local Lucknow service center. When ever I call local service person he always said me that he is coming today and some times he said that he is on way since last 20 days. It has been a very sourfull journey dealing with the staff of IFB.
Dispute of my repeated requests IFB is not attending to my complaints and causing a lot of mental harassment to my family.
It is requested that the case may please be treated on priority.

shams abrez abbas, ars colors . bhadohi, Extremely poor customer care
My IFB wshing machine is under warranty. The machine stopped working and the first complaint was logged on january 2011. . Ever since I have made several calls to the customer care. The workers, totally unskilled, finally turned up, could not dignose the problem, ...
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my name is sarfaraz ansari, i am live in b-2/4 vinay khand, gomti nagar lucknow, utter pradesh, india. We buy IFB washing machine, he is not work properly, doing some problem regularly, We Trying to IFB service Center & many time calling, But the don't Response to do. I am warning Any People Don't Buy IFB Washing Machine That's All !

If Share any People Please call Me my This no.[protected]

Dear sir
I have purchased a washing machine model ADMIRAL in Aug. 2011.
on dated 21/09/2013 the door of wasing machine has gone out of order, same day i have loged a complaint in service center lucknow but till today my problem has not be resolved by service center
i am very disappoined with your poor service & you have to request pl resolve my problem as soon
with regards
Bhagirithi Pathak
22/11 insaf nagar
sec. -10 indra nagar
lucknow

On 31st July 2013 a complaint was lodged ( complaint no.[protected] on customer ID :1743987, in the name of Sandeep Singhal, 18/18, Indranagar, Lucknow regarding an IFB frontloading washing machine, 7 kg, purchased on 29/09/2009 within warranty.
The complaint was regarding noise and malfunctioning of control panel . A service engineer Pradeep Mishra visited and found (A) PCB malfunction (B) Broken spring (C)defective switch (D)Leaking seal (ring).
Till date the machine has not been repaired after almost two months despite repeated reminders to call center executive Mr.B Mahesh (16/09/13), Mr. Debashish( 17/09/13), Mr. Md Shafat (19/09/13).
Mr.Arun Kumar service manager ( UP East) has been repeatedly reminded about the DENIAL OF SERVICE without any satisfactory response.
Please communicate your response via email ( sandeep04 singhal @gmail.com) or on my registered mobile no.[protected].

Really bad aftersales services...IFB u better take some action i[censored] want people to buy ur products... the engineers know nothing and they keep delayng in their visits and keep changing parts of the machines they try repairing even though I guess they do not need to be changed and then u keep having the same problem every month and u r are charged the fees everytime ... probably a way of earning money... very very unprofessional people in the IFB service centre... high time the company took care or it is going to land itself in great trouble as far as the sales go with so any competitors...

My recommendations to all the consumers NEVER PURCHASE AN IFB PRODUCT .
The worst service any company can provide .

Hi

TOTALLY AGREE with you
I want to let everyone know that I bought a IFB Senator DX washing machine that was completely faulty even as it reached my home for the first time.I was cheated right from the start, when i bought the machine.The employees at a NEXT showroom(where i bought) said that demonstration cannot be done at the showroom and I had to get it home.

Even in its first run when an IFB associate installed the machine it made LOT OF NOISE, he remarked that the product is faulty. Now I have been after these guys since then.Made hundreds of phone calls. The one very disturbing answer I get is that the product is already bought and hence it cannot be replaced - It can only be fixed. Now here something more disturbing. As I lodged a complaint with IFB about the faulty machine, technicians kept coming and going without any solution, no solution. I kept arguing I want a replaced working product. They kept dragging the situation, opened the machine did something and make some stupid excuse everytime. That some spring has to replaced, you need a stand or stabilizer is require.I did everything.You wont believe it has been an year now. Still no solution. No IFB associate answers my call.Technicians make stupid excuses and leave.

There was a customer satisfaction certificate that had to be filled by me but the technicians never referred to it because it was going to be negative.I have appliances at home from different companies and only one IFB appliance because someone said they are the best washing machine manufacturers.And that is the only one that is faulty. Really pathetic product and Unacceptable customer service.
For anyone going for a machine never go for IFB, i indeed found out from many that there washing machine produces loud noise.Never Buy IFB. Period

ifb ashing machine — leakag of water and noise durng spin

My washing machine model Explus is in annual maintenance contract from 21-9-08 to 20-9-09, but after giving so many reminders no body is comming from company to correct machine. There is lots of noise while spin and there is leakage of water.

kindly consider it for correction.

IFB Elena DX — WARRANTY CARD

Sir,
I purchased IFB ELENA DX front loading washing mechine in 24.11.08, my ticket No. 2458305. Earlier I mailed about warrenty i.e. at the time of purchased Kakinada delear was told 4 years warrenty of aboe mentioned washing mechine but he has not written on bill or in the given book but he says warrenty will write company representative on the given book. Company representative came and insttaled the mechine but he has written 2+2 years warrenty on the book not stamped with your copany seal. I am
already sent mail about this, your company responded through mobile and told me to send warrenty card with in 15 days(extra 2 years warrenty) but up to this time I am not received any letter or warrenty card/message from you. Please send warrenty card to my address as early as possible.
Thanking you,
K.ANNAPURNA VIJAYA LAKSHMI

ADDRESS
K.ANNAPURNA VIJAYA LAKSHMI
W/o K.Murali Mohan
2-44-9
50 Buildings
Bhaskar Nagar
KAKINADA- 533003

My Nephew had purchased an IFB Washing Machine model Digital-Ex but ever since he is facing problems, every now and tthen the machine does not work.The service is provided only after innumerable calls and
pain.He has even made a contract on 1/4/09 which will last till 31/3/11 but still he has to make umpteen
calls for service.He is truly disgusted and angry for choosing the IFB Machine.
On the catologue he was given some Numbers to call for assistance but to no avail, they are,
Mr.Nitish Jain----[protected] and Mr.Baari----[protected], these both never receive calls and then he has
to call at IFB call centers.Please provide with proper and quality help.

I do agree, IFB services are very poor, only thing customer help does is giving mobile numbers which never get picked by any one.

I logged a case on 1st aug 3326608 and till 21st aug, with lot of follow up I am not able to get this machine in working.

Dear All,

PATHETIC SERVICE


I have purchased new washing machine dated 14/08/09, bearing bill nos CCR-325, MODEL NOS AW-60-8062
from the dealer Shyamlal krishanlal located in new delhi and requested for the demo and finally got the demo from one of your engineers dated 17/08/09.While in demo there is some sound while mechine doing the spinning and washing process and asked the same to your engineers and he told me that surface is not balance and thats the reason, machine making sound.

The next day while making the washing, I have the same problem, after fixing the adjustment problem, and machine do not able to perform the spinning function and make a sound and I have reported the same at your call center on 20/08/09 and spoken to Pooja and make her aware about the problem and she has given the complaint nos as

3394772, dated 20/08/09

and on the same day one technical engineers, Mr Sameer visited my place to check the machine and conveyed to the seniors via the phone, that there is a fault in machine and making sound while spinning and stops suddenly.He has also tried to resolve the problem via over the phone but failed.

From the starting, I have collected the product from the dealer godown located in Naraina, New Delhi, and not even tested the machine and when your demo person came he reporetd me that rat protection cover is missing, which I have already Informed to the dealer as well as your Customer Care on the same day(17/08/09), but there is no help from your end.

Taking view of the problem I request you to please replace the macine with the new one asap, other wise I have to resort to some legal procedures.

Today on 21/08/09, two of your technical engineers visited my place and one of them is I identified is Mr.Sameer, has already checked the machine and it was showing the same problem and they finally told me that there is short in motor and thats why its not working properly while doing the spinning and washing which results in sound making.

They simply tried to unscrew the whole machine to replace the motor, from where onwards I resisted them to open the machine saying that I am not satisfied the demo part and not even signed for satisfaction confirmation, and finally I need the machine to be replaced with new one.

Sorry to say that your customer support is pathetic and they are simply dummies whose job only confined to attend stomer call and doing nothing.For the past 4-5 days I havent received any call from your end regarding my grievances.

Last and important point, I want my machine to be replaced asap which I have already informed to dealer.or other wise I have to take legal action against you people.

In the meantime, I have already in conmtact with the dealer, who told me that the machine will be replaced in next 3 days.(Ref: Mr Dinesh)

Just Pathetic and no one should be buying IFB products. Just tell your friends and relatives not to go for IFB product!!!
Use power of internet and teach lesson to these senior offices of the company!!!

i completely agree...i go through agony everytime there is a problem with my machines...have a dryer too. Their after sales service is as good as not! My next appliances will be anything 'but' IFB!!

Dear all,

I agree with you about Ifb machines. We need to unite and fight this fraud company you can contact me at my email :[protected]@yahoo.com. I am planning to take them in consumer court . Kindly suggest if you are planning for the same

Regards
Naveed shaikh

Pl send your service personnel to demonstrate the NEW MICOR WOVEN purchased by me to my 11/10/09. Till today evening i.e. 12/10/09 no has visited and the equipment is still in the box which has still not been open yet. It seems your services are very bad.

P K Choudhury
New Delhi

I bought an IFB washing machineJune 2008. It just doesn't work and breaks down every few days. It has been repaired more than 15 times in past 4 months. Pathetic, frustrating experience I had. I do not understand why can't this company stop selling machines they can't make.

I too purchased IFB Elena Washing mechine last week. Sofar nobody attend for installation. I requested them several time. Now I don't know what to do
K. Rama Rao

I have purchased IFB microwave oven on November 2004, within one year the central panel got some problem, and again after one year, its still not working. Iam not at all satisfied with IFB microwave.

We own a digital full automatic IFB washing machine & have an AMC also. The machine is sparingly used since the time we had purchased. It has been used probably 20-30 times in last two yrs as machine has been consistently out of order. It has been in no use since last 5 months or so. I have complained at least 5-6 times at IFB customer care. After numerous complaints a technician named Amarinder Singh came. He told us there is a problem in display panel & it need to be replaced. He said he would have to get the new part issued from company & would come again to replace it. After repeated calls & follow ups, he came & said the company does not have a new display panel in stock, so he replaced our machine with an old panel which he promised to replace with a new panel once it comes in stock. We agreed. This display panel did not work even for two days. Since then we have repeatedly calling the technician to set our machine right but he always tells us that display panel is not in company’s stock. I had requested customer care representative to send us some other technician but to no avail. Now when I again followed up with Amarinder, he started demanding money so as to speed up the process. We never expected IFB to only have one single technician who would harass the client to this extent. We are really troubled & disappointed with machine as well as services IFB is providing.

To

IFB Industries Ltd.

Sub: Exchange of Fully Automatic Washing Model # 6563


M/S

I have purchased fully automatic washing machine model 6563 through your local dealer New Berco Electronic, Dwarka Sector-6, New Delhi vide invoice no 4804 dtd 16-11-09.It is pity to say that after 3 months the spinning washing drum have gone out of order .Due to guarantee period the same has been replaced by your authorized service franchisee Off Beat Service after taking lots of pain like making lots of telephone calls to local and Kolkata office, visiting dealer’s office every day basis .After few days the PCB have gone out of order which has been replace by above franchisee after 25 days from the date of complain, same breaking our head .Again after a week the same PCB gone out of order and I lodged complain on 9-9-10 vide complain no 5073820 but it is sorry to say that 12 days have been elapsed but still the above franchisee never bother to replace the PCB . Being repeated reminder over phone everyday I contacted customer care service and they daily assured me that the same will be attended today and that today will never come . Apart from this I tried to contact work manager Ms.Pallavi but every time her mobile ringing but she never bother to lift her mobile and same thing happened with Sandeep Sharma.
In this I fed up and nothing attraction but so approach you for justice .Your company is highly reputed and for which I prepared to purchase aforesaid washing machine but now I say that my thinking was totally wrong .I would have gone for Samsung or other brand which is far better then IFB.
In the above circumstances I request you to exchange this machine to another one to get rid of harassment .If you unable to take action immediately then I have no other alteration but to knocking the door of consumer forum for justice and will flash it in media .
Thanking you


Yours

Abhijit Sinha
A1/503 Flat # 503, Param Puneet Aptt,
Sector-6 Dwarka, New Delhi -110075

Hi - Complaint No - 1097933

I have been unbsing IFB appliance - Washing Machine for last 12 yrs, have never faced problem in service as we were in Chennai & Maharatshtra.
Since last three years we are in Gurgaon and must say that the Service is Pathetic to the core.
I also have a Dishwasher, and also an ACTIVE AMC for both, but Personally would never recomend IFB brand to anyone.

Rgds
Anita
[protected]@yahoo.com

I completely agree with your views about the IFB stupid product range.anyone buying these would be the moooost s...d person.These people are eager to give the demo just to sell their products and then they behave as if they are the smartest.i registered a complaint regarding my washing machine (which is well under warranty and already a pain in the neck) on 11/1/2011.they promised to get it rectified within 24hrs.but its been 7 days but no one has bothered to call me forget about visiting .my complaint no is 5720323

i totaly agree with all the complaints by the helpless and distorted customers of ifb. all the complaints are unheard an fall into deaf ears just to satisfy there customer they have made this website but i am very sure it is not reaching them directly or else why would the company of this calibre do not take action against there service provider i live in mumbai and have ifb w/m str 6kg with warrenty i have logged a complaint on 29/09/11 and still waiting for there technician to come over to check my product every time i call neo services either the call is unattended or a silly excuse is given. i am very disappointed and sad to buy this kind of product pl[protected]se do[protected]not buy IFB PRODUCTS ANYMORE. I am fed up and nothing attraction but so approach you for justice .Your company is highly reputed and for which I prepared to purchase aforesaid washing machine but now I say that my thinking was totally wrong .I would have gone for Samsung or other brand which is far better then IFB.
In the above circumstances I request you to exchange this machine to another one to get rid of harassment .If you unable to take action immediately then I have no other alteration but to knocking the door of consumer forum for justice and will flash it in media .
Thanking you
kutbuddin lokhandwala
[protected]@gmail.com

Very poor service in Delhi. complaint # : 8456986 & 8523763. I lodged a complaint on 12th March 2012. IFB engineer came on 14th and announced that the magnetron of my oven has to be replaced. He took a photocopy of my bill and since than there is no response. 24/03/2012, Anand Bothra, [protected]@aol.in

I am completely agreed about very very poor service of IFB product I request to give us common plateform on FACE book to post our complaint.

Since March 31 I am loding complaint on differnt plate form & speak to Mr. Vijay & Sharda IN Delhi Service centre but they do not care.
More than 10 years I am using IFB product, now Since last 2 year I am facing this problem.

Now I am thinking this problem to post on face book & lodge the case in consumer court

Machine making noise while runing

Customer Id:861449. We have a IFB waching machine, ELITE 5kg. The machine making noise while runing.

no action on complaint

sir i have put my complaint on 20th oct there is no response from your local eng or service incharge pl get my washing machine repaired

is front glass of microwave is special glass? what is it's purpose?

drum mainwasher frequently leakage and not properly wash the cloths.

DEAR SIR,
MY AMC TICKET NO IS 3156322 DATED[protected]. MY WASING MACHINE IS FULLY NOT WORKING.COMPLAINT GIVEN AT YR VARANASI OFFICE, YR OFFICIALS SAYS THAT MOTOR CAN NOT BE CHANGE WITH IN 2 MONTH OF AMC. WHAT ACTION WE TAKE NOW ?

DEAR SIR,
MY AMC TICKET NO IS 3156322 DATED[protected]. MY WASING MACHINE IS FULLY NOT WORKING.COMPLAINT GIVEN AT YR VARANASI OFFICE, YR OFFICIALS SAYS THAT MOTOR CAN NOT BE CHANGE WITH IN 2 MONTH OF AMC. WHAT ACTION WE TAKE NOW ?
R V SINGH
6-B-108 VIDYUTVIHAR COLONY

PLEASE SEE THE ABOVE COM. DATED[protected] TILL DATE NO ACTION HAS BEEN TAKEN FROM YR. VARANASI SERVICE CENTRE NOW WE HAVE NO OPTION . I AM GOING TO THE CONSUMER FORUM, IF NO ACTION TAKEN FROM YR. END.
THANKS
R V SINGH
6B-108 NTPC VV COLONY
PO AT -SHAKYINAGAR
DISTT. SONEBHADRA
MOB. NO. [protected]

DEAR SIR, IT IS BRING TO YR. NOTICE THAT MY WASHING MACHINE IS NOT WORKING TILL DATE.FROM YR. VARANASI OFFICE ONE SERVICE MAN CAME ON 17 JUL. AND CHECKED THE MACHINE. MY MACHINE IS UNDER AMC.HE SAID THAT MOTOR AND DOOR LOCK TO BE CHANGE, AND IT WILL TAKE MINIMUM 20 DAYS. PLEASE DO NEEDFULL FOR THE REPAIRING OF MY MACHINE. MY COMP. NO. IS 3260323

R V SINGH
6-B-108 VIDYUT VIHAR
P O AT - SHAKTINAGAR
DISTT. SONEBHADRA (UP)
PIN 231222
MOB. NO. [protected]

The machine is not working for last 15 days. Please make early arrangement to make it in working condition. It should be treated as most urgent as these are the days of festival.

i have purchased machine in last year having two years of warranty but within one year it having three time working problem. Each time IFB serviceman came and repaired but not till working properly. I have longed a complaint in last week but till the date nobody came and my washing machine in shut down condition. i have contact through phone on given office number of ahmedabad but yesterday no body was pick up the phone.

I have a same experience. i have purchased new IFB washing machine with two year warranty period. one year is yet not finished and i have repaired through IFB customer service center three times and yet not working properly. I have lodged a complaint in last week but yet nobody is came to repair. presently my washing machine is not in a working condition.

several times complaining the same problem is coming E 2 error is coming on the display.pls look in this matter as soon as possible.

I have complained on 5th Nov 09 for repairing my IFB Senorita Plus thru call centre number and pondicherry office. Till i am writing this complaint no body is attended or even called for not coming or any. If this is the attitude, please revert back to me urgently and i will take other action for repairing my machine.

Meenakshi sundaram
F2, Sree Anandam Nivas,
Singapore Avenue
Muthirayarpalayam Road
Moolakulam
Pudhcherry
605 010. Phone 2291495, mobile [protected]

dear sir,
my washing machine is not working please depute your engineer to rectify the problem on priorty basis.
thanks
v.s. sengar

complaint no. 3611001
complaint booked in the 1st week of oct. 09
not yet serviced
calls made every week but no response
immediate service needed

burning clothes

the clothes put for washing are burning. new costly cloths are getting damages

Waiting for the technician...since 6 days

Requested for service and the ticket no is 11518888. Waiting for the technician since 6 days.Request you to do the needful at the earliest.

Ticket No. 13138913

IFB washing machine Elena - complaint was lodged and service technician came and checked the machine. As per him, the spares are not available since last one month i.e. the heater and door lock. When is it going to be attended ?

IFB EXECUTIVE ELITE — MACHINE ALWAYS UNDER REPAIR

I AM FROM CHENNAI AND OWNING THIS MACHINE SINCE LAST 30MONTHS AND IT IS UNDER EXTENDED WARRANTY UPTO 48MONTHS. SINCE THE DAY I BOUGHT THE MACHINE IS GIVING LOT OF PROBLEM. THE COMPANY SERVICE GUYS ATTEND TO IT AT THEIR CONVENIENCE AND HAVE CHANGED ALMOST EVERY MAJOR COMPONENT LIKE THE TIMER UNIT / THE CIRCUIT BOARD / THE HEATING ELEMENT ETC. INSPITE OF MY REPEATED COMPLAINTS THEY HAVE NOT BOTHERED TO ATTEND. ON[protected] I HAD COMPLAINED VIDE TICKET No.2423120 BUT TILL TODAY NOTHING IS RESOLVED. THIS I HAVE TAKEN TO THE COMPANY BUT TILL TODAY NO DEVLOPMENT HEARD. BUT CAME TO KNOW THEY HAVE CLOSED WITHOUT ATTENDING AND THEY HAVE AGAIN REOPENED VIDE TICKET No.2448362 ON[protected], I REQUEST THROUGH THIS FORUM TO HELP ME IN GETTING THE MACHINE REPAIRED AT THE EARLIEST.

RGARDS

Washing Machine — Poor after sales service and rude behaviour

LG make your life worse. I bought a LG washing machine from Giriyas Bangalore. They delivered without the accessories (pipes, mesh etc) and when asked about it dealer ruedly said it is LG's responsibility . There are 2 complaints I logged with LG (s8c31204617, s8c[protected] and they did not respond. When followed up, they referred me to one LG's marketing manager. When I called him understood that guy was not even listening what the issue is and started saying that there is some thing wrong in what I am saying.
Finally i got information from my source that both dealer and service center people are hand in glove in cheating customer by removing spares from package etc.

Dear Sir,

i would like to inform you i complained to customer care already my complaint no. is N8C42101395 dated[protected] but they did not responed. i request you to please do anuything.

thanks

C-102
Belvedere tower
Gurgaon
Haryana

IFB /Washing Machines — Poor After Sales Service

When we say IFB washing machines it gives impression that good & sterdy performance. But I'm totally demoralised by experiences I encountered while repairing of the machine whenever i had problem. Infact initially I'd recommended the machines to my friends/relatives. But now I'm scared to do so.e.g.
1) In my machine right since installation there is problem it wobbles heavily during dryer operation. 2 yrs back I've replaced the motor which cost me almost 3K. Then last year there was problem so again I called technician he solved the problem, additionally changed the door gasket(though not needed) took around 2.5K. When I complained about wobbling he said motor speed is set wrong. So he reduced the speed but still the problem persist. Now I've given up on that.

2) I've recommended m/c to my brother at Titwala(Kalyan-Thane). 3 months back when he had problem so I gave him reference of same technician(authorised) who had visited my place he went there solved problem, changed gasket charged almost 4K. After a month he has again problem machine is not working. When we try to contact same person either he doesn't pick the phone or simply ignores the call.

Main issue is inspite of spending so much on IFB machines which are already costlier than others considering better quality we have to face so many problems. After sales service is very poor and expensive too.

My product is covered under AMC. I had booked a complaint on 10.03.09 vide regn no.2806769. Even after 7 days, it has not been rectified so far. The behaviour of their franchisee staff is very rude. Inspite of repeated reminders to the company, local franchisee, no action has been taken so far.

IFB / Washing Machine — Poor after sales service

I have IFB washing machine Elena EX purchased on 18/12/2006. Its water solenoid valve failed. I complained to IFB customer care help line on 22/04/2009. My ticket no. is 2950080. Followed up 4 times since then. No response so far. request your help.

IFB /Washing machine Executive model — Very poor after sales service

Very good products if it is in working condition.
Very bad after sales service now.
Very greedy franchisees.
AMC - just for fleecing customers - not binding to service.
It is amazing that the top management is not interested in solving the service issues.
I have discarded my Executive model today the 19th June 2009 and purchased a washing machine of another company.

IFB — Fault in the 7 KG Digital Fully automatic wasing machine

Dear Sir/ Madam,

I have purchased a 7 Kg Front loading digital washing machine from M/s Ashoka Trading Co Faridabad (Bill No 1762, Dated 21.06.2009).

Since the commissioning of the machine I am facing the following problems,

The machine goes into a stand by mode on the 1st, 19th and 29th minute and then the lights keep blinking and the machine expects a command.
In the case of power failure and its subsequent resumption, the machine starts from the initial level and expects a start command.
In the case, when the program is over, sometimes the entire program restarts.
I have made several complains to your local office, to your authorised dealer and to your customer care centre in this regards, but till date there has been no response from your service centre.

You are requested to look into the matter and depute your competent person to repair/ replace the same.

Awaiting your immediate action.


Thanks and regards,

Yours truly,

Upendra Nath Pathak

"Durga Bhawan"

House Number - 1159 Sector - 46
Faridabad - 121003
HARYANA

Phone Number[protected]
Mobile Number[protected],[protected]

My IFB 7 KG DIGITAL machine (Paid Rs. 29, 000) which is just 2 month old is coming up with problems after problems with every operation/cycle malfunction. The machine’s censors, etc started malfunctioning within a month. I complaint IFB customer service on the 13th of Aug 2009 and a technician visited and identified problem with sensor/switch that cuts the water level and needed to be, however, he added that the part is not available and cannot give me any date when it will be available and instead asked me to follow up with their customer service with a gentleman by the name of Mr. Barry (in Mumbai). That surely matched their high impact pre-sales pitch...I thought.

I called Mr. Barry on the 17th and he promised to get me the parts and repair done in 2 days. Today it’s over 2 weeks (Sep 1, 2009) and I have been calling repeatedly to get some help, however, continuously reminded something known as "total customer service failure, ineffective in dealing with any customers situation, and inconsistent in creating any memorable customer experience". And still waiting for a return phone call/email or visit to get me through this problem.

I can't believe a reputed company like IFB could put their product in the market without proper quality check or service. The machine doesn't function without manually pressing the button even at any given cycle, whether it’s in hot/cold, short/long, cotton/synthetic/woolen and what not.

I am totally baffled with IFB's management, their service and wondering with so much competition and the consumer power to switch product with a click of a switch how long IFB will sustain with such inconsistent communication. It's very surprising to realize that none of their corporate numbers or management can be accessible.

IN SHORT, IFB's SERVICE IS EXTREMELY POOR SO BE AWARE BEFORE YOU END UP WITH THEIR PRODUCTS.
Best regards

hi
this is mahesh i given compalint 10days before my requist.no-3397722 still i am not gettting any response from company side as well as services side

this is very bad and one thing u careful about hyderabad service people they are very smart and very lazzy persons

this is my phone no.[protected]
[protected]

I have been trying to get someone to come home and repair my washing machine, noone comes, noone answers calls including service and regional managers, they dont even have the basic courtesy of calling back customers... They make false promises of call backs or service but no one ever does anything//... someone or the other is at home all the time so we are not givin them and time limitation also... Its pathetic service, we are extremely disappointed and irritated... They sold the AMC and we bought it but what is the point if noone is going to come repair our washing machine??????????? My complaint number is 4403361 and cust ID is : 997866. I need a response asap, I have been trying to get it repaired for over 10days now and no one seems to be of help... This is the best example of pathetic customer service.
Divya
[protected]@gmail.com

IFB/washing machine — POOR SERVICE AFTER SALES

We have purchased Elena Dx 5.5 Washing Machine in M/s.Siva Electricals, in which we have faced some problems which were not responded by your service team. Also pl refer my email to customerservice.

Washing Machine

Too much noice

HEAVY NOISE AT DRUM

DEAR SIR . MY MACHINE WHILE RUNNING HEAVY NOISE . I HAVE INFORMED SO MANY TIMES . THEY COME AND PUT SOME POWDER.THEN HE GO. BUT MY PROBLEM IS NOT SOLVED YET .

DERA SIR,
OUR IFB WASHING MACHINE REPAIR FOR LAST 2 MONTHS..I HAVE COMPLAINT MANY TIMES.BUT NO RESPONSE FROM THEIR SERVICE CENTER.SO PLESAE DO THE ACTION...
THANKING YOU,
JAMARA
[protected]
FAX-O[protected]

DERA SIR,
OUR IFB WASHING MACHINE REPAIR FOR LAST 2 MONTHS..I HAVE COMPLAINT MANY TIMES.BUT NO RESPONSE FROM THEIR SERVICE CENTER.SO PLESAE DO THE ACTION...
THANKING YOU,
JAMARA
[protected]
FAX-O[protected]

HAVE COMPLAINT MANY TIMES.BUT NO RESPONSE FROM THEIR SERVICE CENTER.SO PLESAE DO THE ACTION...
THANKING YOU,

IFB WASHING MACHINE — OUT OF FUNCTION

OUT OF FUNCTION
PLEASE SEND SOME MECHANICTO SEARCH THE EROR AND
IT IS NOT UNDER WARRANTY PERIOD

Hi,
Our IFB Washing Machine Model 220V-150H2 WMAX-180W,
Sl.No. WTEXB-049601, for the last TEN days your local service Agencts have taken us for a ride. We inter-acted with Jagdish-[protected], Kiran-[protected], Murali-[protected] - who only spoke but fully failed to service us. Kiran attended collected Rs.1300/= for outward/inward pipe, again he says Timer is defunct & said it costs 5000/= . Very sorry to say your local AGENT is worst to service reputed IFB.
We request to get our Machine operational by next 6hrs or we're forced to recover the amount of Rs.1300/ already paid to kiran.
Or we're forced to take rigid action. This is serious issue.

Rgds,
pooja
[protected]
Primus Retail Pvt Ltd
No. 7, Ist Cross, 3rd Main,
Ashwini Layout
Ejipura, Koramangala
Bangalore 560 047

the manager,
complaint cell,
sir,
we live in mumbai and have IFB digital 6kg machine which is in warranty, I have registered my complaint for the machine displays E-4 during the wash and the machine stops .After frequent follow up with the complaint, the technician mr augistine pandey from ANTEK SERVICES, nalanda niketan, flat no101, ground floor, datta mandir road, malad(e), mumbai-400065-telephone 28839823 comes to my residence his first visit and says the error was due to some mistake in water inlet pipe he rectified the work, but the problem was not solved the machine was still showing E-4 and again my wife shobha lodged the complaint and after frequent follow up of 10 days mr augistine pandey came and dismantled the complete machine and told us that mice had eaten up the wire of the machine and hence showing E-4. Till today the machine is not fixed and we are again following up with Mr Technician.
It is very pathetic the way IFB customer service works, I am a IFB customer from last 12 to 13 yrs and never I had to faced this kind of problem--------and as per your technican I did a big mistake by buying this new IFB digital as this machine is prone to faults and the faults are very costly to be repaired as compared to the old IFB non digital washing machine.

Kindly look into the matter.
Viji John
602/bhishma,
vishal nagar
mith chowky,
malad(w),
Mumbai-400064
Contact-[protected]

IFB washing machine, no proper services in thanjavur

I have lodged a complaint for water leakage problem many times but eventhogh technicians attended the issue but they not able to resolve it. I have informed Mr.Kamal about this and after that no response. The company is very insensitive to customer complaints. My telephone number is [protected]
I hope the authorities take up this on priority and resolve my problem.

We also bought on 2007 dec. We are also getting the noice with the vibration. While vibration it is moving for 4 or 5 feets. To avoid this some one should push or keep hold the machine until it comes to an end. It is very pathetic. From the day we bought the machine we are facing the issue.We raised thousands for complaints on this and everytime they are saying something different. One time the water inlent force is not good and the second time we should select only this option and not that option and whenever we go as per their advice we end up with one more issue with the current issue. Currently it is noicy, vibrating, moving, water leaking and so on. My humble request to all the people is dont ever and never buy the IFB machine. It is useless, instead of that you can do the stone washing machine. I like to take this to the consumer court. Today is the last day for the warrenty. Please give me some advice to go for the same.My last complaint number is 3830052 and the customer number is 1872021. If anybody objects the above statement for IFB please let me know to tell all the problem they will get when they buy the IFB. Name is big but the quality is very very poor. If you want to get the problem by paying the money, IFB is the best choice for the same.