The Customer service
IFB LTD
Sir
Sub: Complaint Against Washing Machine
It is extremely unfortunate that IFB does not value its loyal customers, nor, does it respect our over a decade old association. My recent experience with your services has made me reconsider my decision of opting for IFB over other well deserving competitors of yours.
After using IFB washing machine, model Senator for about 14 years we again bought the same model from Venus Enterprises, Inderpuri on 16th Jan, ’08 with an extended warranty of 2 years. It recently developed a fault with its timer and I lodged its complaint on 10th Jul, ’09 at your head office Chennai. My complaint no.(Ticket No.) is 3238858.
The first time a person named Naresh, from Karol Bagh Service Center came to check the machine after one week, i.e., 18th July, ’09 and he had absolutely no idea as to what the problem was with the machine. We took it to be a case of bounded rationality and excused him on the condition that returns back to us. But, he seemed totally unperturbed by our plight.
Then after a series o[censored]nlimited phone calls the Karol Bagh branch finally agreed to send in their engineer on 22nd July, ’09. The person’s name was Dileep, who again came on 29th July, ’09 (only after we flooded their office with phone calls) we at 9.30 p.m. to change the timer, promising that he’ll come the next day. But he didn’t turn up and the problem still exists.
The entire situation has been a nightmare of rude shocks for a brand loyalist like me as we were being tossed around from one center to another and were given ‘n’ no. of phone numbers to contact. Now the condition has become so adverse that the people at your customer care department have stopped receiving our calls by switching off cells, busying cells or simply hanging the call in between on the pretext of waiting. The persons we were talking to were not too polite either. The entire list of the numbers and the people concerned is below:
1.[protected] Bunty/kiran(both on same no. )
2.) [protected] Pankaj
3.) [protected] Rahul
4.) [protected] Dileep
5.) [protected] Mihir
6.) [protected] Sanjay
7.) [protected] Kashyap
8.) [protected] Amit Anand Gurdeep Singh.(both on same no.)
9.) [protected] Monika
The nightmare does not end here; even the Chennai head office has so forth shown a total disinterest in looking into the matter. The only thing they do is to give us random phone numbers.
It’s really disappointing to see the falling standards of servicing in IFB. I hope you look into the matter and take the necessary actions required.
Failure to attend my complaint on or before 11/08/2009, we are forced to lodge the complaint against your company in consumer forum and demand for payment of Rs 200/- per day from the date of my complaint wef 10/07/2009 till the machine is repaired.
Further we demand of Rs 50’000/- for compensate of my family mental torturted
Thanking You.
Yours Sincerely,
Hawa Singh,
EG-134, first floor,
Inderpuri, New Delhi-110 012.
Aug 14, 2020
Complaint marked as Resolved 
I have purchased Senorita Plus Washing Machine at Chandra Traders, Chennai on 13th Jaunuary 2008.
1) During the Demo run onwards there was a problem in the machine due to Pressure Stat. The Service engineer from
J S Engineers have replaced the old pressure stat to run the machine on temporary basis till date they haven't replaced the new one.
2) Apart from the above said problems there has been water loging inside the machine on regualr basis.
3) Currently water leaking problem in the machine.
4) When ever they do servicing they never gives us the customer copy, they just take signature from us. There are chances of incorporate the contents as they wish.
Note : The service engineers attends the problem but it works only for the temprorary period. In the recent time we could not reach you customer care No[protected] and 39004321.
May I request you to look into this matter and do the needful.
Look forward for your support.
Thanking you,
Yours Sincerely
G.Shyam Sundar
[protected]