IFB Industries Complaints & Reviews

sir,
i bought ifb washing machine senorita DX 5 kg on february 2009. with in 2 months it showed its quality and i informed vasanth & co where i purchased about its repair. then i booked a complaint in customer cell. No one came 15 days even after my complaint. That day night one man came and he just opened machine and told sir i dont have tools to repair and i dont know to solve, tmw another technician will come, he then left. But next day and for 8 days no one came. Then i went to vasanth &co on 23rd day of my complaint, i shouted there. vasanth & co manager called ifb rep and gave his mobile to me, i talked with him, but he was serious that i should not talk at that shop, so that other costomer will understand the truth. i told i[censored] r serious like this, y didnt u send anyone to rectify these 23 days. he told tomorrow morning one will come. but next day no one came. so again i called vasanth manager, he told please dont allow any rep if come then, and he told i will give u a fresh machine tomorrow.

Next day no response from vasanth and co and ur people. so finally i told vasanth manager that i will not tolerate then and i wil return machine. then imtly ifb people came and they took a long time to rectify it and it was normal then.

But my high openion on ifb couldnt be continue. We found water leakage and informed costomer service and got my ticket no 3308582 and they told with in 24 hours our people wil come and rectify. Yesterday one man called from ifb and told by 8.30pm shall i come. though it was untime i told to come and i was waiting for ur people. Imtly i told vasanth manager that i have booked a complaint and one has told night he will come, but if no one come, what shall i do? he told if anyone comes, give me a call. But as ifb standard, still no one replied me for not coming yesterday and wasted our time also no reply so far that when will they come.

Sir, i got BITTER EXPERIENCE with IFB washing machine, that with in 3 months of purchase 2 time repair and Your coimbatore peoples poor and bad service.

I[censored] want to maintain ur company standard, do needful in my matter.

Or i[censored] also will be silent and there is no remedy to me, its ok.

Because I Have to face this Punishment for choosing IFB.

with bitter
stephen
[protected]

MY ABOVE MODEL MICRO OVEN WAS PURCHASED BY ME ON 4TH JANUARY, 2008 FROM AN EXIBITION ORGANISED BY OUR COMPANY AT OUR PREMISES "APEEJAY HOUSE" .
THE ABOVE MICRO OVEN WAS OUT OF ORDER AND A COMLAIN WAS LODGED TO THEIR CUTOMER SERVICES JUST BEFORE EXPIRY OF GUARANEE PERIOD ON 2ND / 3RD JANUARY 2009. SERVICE ENGINEER WAS VISITED AND TOLD US THAT ONE OF THE PART HAS TO BE REPLACED AND IT COST RS. 1600/-. I SAID IT IS WITHIN GUARANTEE PERIOD AS SUCH COST WILL BE BORN BY THE IFB. THE SERVICE ENGINEER MR. GHOSH COULD NOT REPLACE THE DAMAGED PART AND MADE IT IN OPERATION ANYHOW AND SAID IT WILL NOT WORK FOR LONG TIME.

JUST AFTER TWO MONTHS .THE OVEN BECAME NON OPERATION POSITION. I LODGED MANY COMPALIN BUT THE COMPANY DID NOT RESPOND. MACHINE IN NON-OPERATIONAL POSITION SINCE LAST 2-3 MONTHS.

COMPANY SHOULD REPLACE THE FAULTY PART FREE OF COST AS THE MACHINE WAS IN WARRANTY PERIOD WHEN IT STOPPED WORKING.

i had purchased ifb washing machine senoritadx model no 007222 on 27/07/2008 .since then it has develoed faults 5- 6 times. service engineer comes with a great difficulty. now again it malfunctioning repeated complaints no 3274373 has not been able to attract the service departments attention. totally disgusted with service and quality.

I am having this IFB Elena Fully Automatic Washing machine Sr. No. 28967.
I am having AMC dt 25/01/09, vide Book No. 230, Serial No. 11478 from Lucknow Branch, and paid Rs.1910/-.
1. One complaint was registered in call centre on 16/06/09 vide ticket no. 3145809. It took more than a week to get the complaint redressed.
2. It lasted for only about few days and then again a fresh complaint was lodged on 07/07/09 vide ticket no. 3225326. It again took more than a weeks time for the complaint to get redressed and that too after too much of followup with the authorities.
3. Hardly few days had passed that the same problem cropped up once again and the complaint was once again lodged on 24/07/09 vide ticket no. 3292540. This was done at 9:25 in the morning of 24th but even after 96 hours no service engineer has turned up

We bought FIB Executive Elite Front Loading washing machine (S# 23683) on 05/01/2004 from IFB Industries Limited, Ghaziabad. About a month back its drum stopped rotating. We registered our complaint to the local Aligarh agent who asked us to contact Mr Chandan Singh, their authorized service technician. We contacted him on phone and he promised us a visit next day. No body turned up. I personally visited his residence cum workshop to request him to come to see the machine. Three days later 2 technicians came, checked the machine, and told me that its speed control board was defective but they could not replace it as it was not readily available. They left promising to come next day. Since then I have been calling them but no repair so far. I urge upon the FIB Industries to look into the matter and get my machine fixed as early as possible. Looking forward for a quick response.

I have IFB microwave oven model 20SC1 bought it from Bangalore about 2 years back. The oven was out of order for more than 6-months inspite making complaints at Bangalore. At Bangalore service personnel visited and told that Magnum worth of Rs.2500/- has to be replaced and I agreed to change it, but that service personnel did not turn up for attending to it. Subsequently, I was transferred to Chennai during February, 2009. After transfer to Chennai, whenever I tried to call the toll free number for service of ifb, no one would attend it and the voice recorder will be on and would instruct to record the complaint. Hence, I sent a email to the consumer complaints and inspite of it no one attended to the complaint. Finaly, with great effort, I found out the service centre of IFB at chennai and recorded my complaint on 06.06.09 and the service personnel attended to it. They also told that the Magnum worth of Rs.2500/- need to be changed and I told them to change. I have informed them about other complaints also non-functioning of convection and to clean the window glass pan as dirt got in between the panel. On 06.06.09, they suggested me to go in for Anual Maintenance Contract. Accordingly, I executed the Annual maintenance Contract on 06.06.09 by paying an amount of Rs.1143/-. On 08.06.09 the service personnel replaced the Magnum, but they failed to give receipt for the same. On 06.06.09 they told that they would attend the complaint of non-function of convection after about a month. In the mean time about 15 days ago, the timer was not functioning properly. I made a complaint with regard to it and the service personnel visited and they told that they would take the circuit board to the service centre and would replace it after service within 10-days. Even after 15 days, they had not replaced it and put it in working condition. On 22nd July, 09, I enquired about the status and they informed me that they would take another 15-days to rectify it. I am fed up with the service of the IFB. Most of the them it is idle and I am unable to use if even after spending a lot of money on it. Whenever, I tried to contact the Manager at Madras, Shri Ashok, he won't come on line and he would evade my calls. I need redressal for the callous attitude of IFB Service. We are put into a lot of inconvenience by doing the mistake of buying the IFB microwave oven. We need suitable compensation for the loss of money and inconvenience faced by us.

Hari Om Prakash

My IFB machine is under AMC and started giving problems in Mar 09. All the clothes being washed were getting stained (yellow rust of some sorts). I was told that the drum needs to be replaced. Since then no one from the company or its service departments have shown up inspite of repeated calls and complaints. There website does not list any other way to go higher up in the organization either.

Hope this helps other who are considering IFB products.

Regards,

I am Muralidharan, I purchased IFB TOP Loading Washing machine in Coimbatore.

Past two weeks back I got a complaint on my washing machine and contacted the Call center to file a case, but they have not raised any complaint on my issue.

I contacted to Shankar who is coimbatore incharge, he told he will be sending a technician to attend, but the technician dosen`t know anything about the TOP loading. I asked them to send me the person who really know about the TOP loading and for past 10 days I was really sick on calling them for service.

Really its VERY VERY WORST SERVICE IN COIMBATORE. After a long quarrel I went to IFB service center near Womens polytechnic and shouted for the service.

At my quarrel they send one guy for service, I am not sure what he made, the old complaint has gone and got other complaints in my Washing machine. I got the message that my ticket has been closed, I replied back that I am not satisfied on your service, but till now there is no call from IFB.

I never came across like your service, THIS THE FIRST AND LAST IN IFB, I WILL NEVER BUY ANY IFB PRODUCTS IN MY LIFE.

I have registered the new complaint on this issue I am not sure how this guys going to solve this.

If you really worried on your service call me.

Old Ticket# : 3243833
New Ticket# :3285668

Thanks,
Muralidharan
[protected]
[protected]

NEW DELHI: 14TH JULY 2009

IFB INDUSTRIES LIMITED A-56, OKHLAINDUSTRIAL AREA PHASE -1,
NEW DELHI-110020

REPLACEMENT OF 7.0 KG.WASHING MACHINE

DEAR SIRS
With reference to my letter dated 12th JULY 2009, it is further to inform you
That I have purchased a IFB WM DIGITAL 7 KG from your authorized dealer SARGAM ELECTRONICS, 155, KAPIL VIHAR, PITAMPURA, DELHI-110034 VIDE THERE BILL NO SP-3313 DATED[protected] FOR Rs.27000/- (RUPEES TWENTY SEVEN THOUSAND ONLY)
That at the time of installation I was inform by your representative to opt for further extended warranty of two years apart from the warranty offered by the IFB for two years so the WM will be under warranty of four year from the date of purchase, against that the fib company will provide full comprehensive service against any defect at free of cost.
That your representative visit to me on 4-9-2008 and took Rs. 2809/- towards the extended warranty for the WM for the period from[protected] to[protected]. And issued me a RETAIL INVOICE/CASH/CREDIT MEMO NO7774 DATED 4-9-2008 BOOK NO.156.
That the above washing machine was never working perfectly.
That I used to lodge the complaint with your authorized service centre M/s. Power Electronics, shop No. 32, Uday Singh Palace, Naharpur, Sector-7, Rohini, Delhi-110085.
That there HIGHLY SKILLED service Engineers use to visit on every complaint
That in place of locating and rectifying the washing machine fault they were more interested to sale their other ancillary products.
That they sold their products as per their CASH MEMO No.302, book No. 7, dated[protected] for Rs.3853/-, CASH MEMO NO. 312, BOOK NO.7, DATED 4-9-2008, for Rs.1800/- and CASH MEMO N0.1925, BOOK NO.39, DATED[protected]. FOR Rs. 3145/-
That you may confirm from their record for the other products sold by them
That being an innocent customer I use to trust them for the best performance of washing machine and
Purchase their products.
That against my last complaint ON 7TH JULY 2009 A VERY HIGHLY SKILL SENIOR ENGINEER MR. B.K. CHAUDHERY visit to me to repair the WM and damage the whole machine by using the PLAIR AND HAMMER.
That none of your senior engineer visit me to check or replace the WM after 7th of JULY 2009.
That the WM is lying open in different damaged parts till date .
That his object to open the machine was to found any metal/metal coin but fails to and the same comments can also checked from his inspection (DESTRUCTION REPORT) DATED 7 TH JULY 2009
That the above said WM is not in the condition to re-assemble and work perfectly.
That being an ISO multinational company it is your moral duty to replace the NEW WM against the defected once.
The keeping in view the above facts you are requested to replace the WM immediately

Thanking you
YOURS SINCERELY

SHARDA SHARMA
FLAT NO.64, POCKET-D-15, SECTOR 7, ROHINI, DELHI-110085

I have an amc with ifb. I had given a complain about my machine not spinning. One of your technicians had come to repair it and had finished his job properly and had done a good job. Later in the evening when I want to use my machine and when I opened the front door is saw that the door hinge was broken. I immediately call the service center and told than. I was asked to speech to the area service manager. I called him and told him the problem; he gave me the service guy no. I called him to ask how is happened. But he denies that he has done it. And told me that the machine was in good condition when he left he didn’t check the front door as the problem was solve from the back of the machine. But if he didn’t open the front door how did he check whether the machine is working properly or not. And if he opened the door and if the door hindges was broken before why didn’t he bring that to our notice. Well the main problem is no one is attending my call. Even when I have give the complain back. And I am repeatedly calling the area manger and the manager mr. mitlesh jain . But no one is replying. I am not able to use my machine. For more than 20 days. Is that the kind of service are we looking for from such a giant global company. I am sorry to say that I have taken ur ifb machine and to add on your ifb amc.
Thank ... hope my problem will be solve asap. So that I can use my machine.

Our washing machine "Senorita Plus" is under annual maintenance contract (AMC) till 02/08/2011.
Since december 2008, there is a problem of water leakage from the bottom of the machine.
The service mechanic from Global Enterprizes came and changed the gasket and charged us Rs. 750/= on 04/12/2008.
The problem persisted and some one came on 02/03/2009, changed the top hose by charging us Rs. 195.
The problem persisted and on 18/04/2009, another mechanic came but at the time of his visit there was no leakage. It was on this day that the AMC was extended for another two years as per the advice from him.
But the problem persisted.
On 15/05/2009 Another service mechanic (an unskilled person) came and changed the bottom hose charging us Rs. 125/=
But the problem persisted.
Finally sometime in june another mechanic came and found that the gasket of front door was torn and was fitted in wrong the wrong way. He asked us to pay for the new gasket or talk to Mr. Sharma of Global Enterprizes. Mr. Sharma assured of action in this regard.
Since then no mechanic has visited our place to see the machine. The machine continues to leak during running.
It is unfortunate that your company is unable to provide the maintenance despite us having a two year AMC.
For the last two weeks some one from Global enterprizes has been calling once in a week primising to send a mechanic but no body turns up.
Even after spending Rs. 750/= + Rs. 125/= + Rs. 195/= on parts and Rs. 2780 for Two year AMC, our washing machine is leaking.
The 24 hours customer care number[protected] is not working. After one ring it hangs on.
I urge upon the IFB company manager to take this email seriousness and send some skilled personnel to repair the washing machine. Needless to say that we should not be asked to pay for the gasket which was spoiled due to the negligience of the service mechanic from Global enterprises.

I hope someone at IFB cares to take a note of our situation and act on urgent basis.

Bhupendra Tomar
16C, Annapurna Anushaktinagar
Mumbai 200094
tel:[protected]
Mobile [protected]

(Latest Correspondence)
(forwarded on 16JULY'2009 at 1155 hrs via email and Complaint Registration on IFB website)

Dear Team

I think there is visible change that your team did have a look on this "Complaint Registration" as they are calling on the mobile number of my spouse, which hasn't been mentioned in these correspondences.
Kindly be informed of the additional conversations which we are having with your Elite employees:
1) Fire has occurred in IFB warehouse.
2) We will arrange the wheel (a machine part) from GOA.
3) Problem would be resolved by 11JULY'2009 which is a history now.
4) None of your employee has contacted me, except (spoken to my spouse by Mr. Shashi). But please be informed that the situation is STATUS QUO.
5) Now we have been told to forward an email at '[protected]@ifbglobal.com" and seriously GOD knows what's due next.
6) Why can't a replacement machine be provided if you are unable to resolve the reported issue since 27JUNE'2009.
7) I am forced to contact "Consumer Court" with all bills and an extended warranty confirmation from your end with all "Quotes/Unquote".
[protected]
============================
(2nd Correspondence)

Forwarded on provided email address by your customer support executive from which I am getting "FAILURE REPORT" i.e. [protected]@ifbglobal.com - Send on 09JULY'2009 and please provide the correct / valid email address as that option isn't listed on your site : www.ifbappliances.com

Dear Team,

Now let me try to specify the agony of forwarding a complaint to "IFB" - A WELL RENOWNED GLOBAL NAME". It will sound like "RAMAYANA" to all concerned but thanks to your excellent support division:

Till date we have been provided with the following numbers to contact (i.e. Customer needs to contact and not the IFB officials)

1) [protected] - Belonging to Mr. Ajay but I was told yesterday by the call centre executive (Mr. Singh) that it belongs to Mr. Ashok.
2) [protected] / [protected] (For Mr. Mihr and Mr. Milind Chandola) -
These numbers belong to "Warehouse" and we were required / forced to talk to them on behalf of IFB as we are your Employees. To the best option available, they didn't pick up
the phones.

3) [protected] - (Mr. Mihr Kashyap - Area Manager) - We called him on Tuesday i.e. 02/07/09 and were told that he would call in 5 minutes as the "Top bosses" are around without asking our contact details / Ticket number. When we told him about this missing info, we recd a reply "Don't worry as I will find out". Till date no call back recd.

4) Yesterday evening and Today Morning, I again called up your call centre number to speak to a Senior official (Mr. Shashi Sethi) as his email account can't be provided. I was
assured that there would be call at about 1100 hrs today (10/07/09) for which there is only one option i.e. TO HOPE.
======================
My concerns:
a) Why do I need to wait so long to rectify a problem?
b) Why do I as customer need to call your team Responsible for rectifying?
c) Who is liable for all these calls made?
d) If all zero downs to your Franchise from where the Machine was purchased, then why on earth your call centre numbers are specified?
e) Why there is no "Escalation Procedure" in place?
f) Why there is no revert back in form of email or call?
g) I even specified this issue on your website but BELIEVE ME, NO REPLY FROM THERE TOO. What an ORGANISATION???????????

With best regards...

Rajendra Anand
[protected]

(First Correspondence via email i.e. written as verbal had no impact on deaf ears)

On Mon, 6/7/09, Rajendra Anand <[protected]@yahoo.com>
Subject: Complaint - Logged on 27 Jun'09
To: [protected]@ifbglobal.com
Date: Monday, 6 July, 2009, 7:58 PM
Good Morning,

This mail is in reference to "Ticket Number - 3183950" which was recd from the call centre and problem hasn’t been resolved till date. We have been in constant touch
with your call centre and individual who first attended the call (attended on 27Jun'09)
Off late we have been informed to get in touch with "Mr. Mihr - In head-office" in reference to our complaint.

Why is this person oriented structure and we would like the issue to be resolved asap. Thanks to also provide the website address (if there is an option to log complaints directly" as the site address (i.e.ifbappliance.com) appearing via google search
isn't opening up.

Please note down the following information which may be required:
TIN - [protected]
Date of purchase - 27/10/2008
Model - Elite 5Kg with a warranty of 1 year + 2 years extended warranty
Thanks and best regards

Rajendra Anand

M.No. [protected]

=================================

Consequences:

The concern over here is:
a) Why I need to wait that long?
b) Why I need to call every time to know the status?
c) Why there is "No Escalation Procedure" in place in IFB?
d) Why are the executives hesitant to provide the email addresses / contact details of their seniors for escalation?
e) Why Can't I have a replacement till my machine is corrected?
f) Why on the site after registering your complaints there is no number provided + no correspondence is done in black and white i.e. written confirmations or denials
g) Why do I get failure reports on the emails forwarded to them (sometimes) on the following two addresses which have been confirmed on various occasions?
[protected]@ifbglobal.com
[protected]@ifbglobal.com
h) who will pay for all these agonies of calling / waiting / cleaning by hands for spouse / self / small child?
i) There are options available for "Sales" and the proper follow up takes place but for complaints, all is gone for a big SIX.

================================

What Relief

a) A monetary compensation for this 3 week delay so far and GOD knows how further would it go.
b) If it doesn't resolve before this weekend ends, then a replacement till my machine is corrected.
c) An apology from IFB for all these ignorance.

Door lock was not working, We approached to Ahmedabad Customer care. They gave Vadodara Customer care phone number[protected]. Initially it was not approachable. We could contact after several attempts. Complaint registered-- complaint no.3074039. One Mr. Laxmikant turned up. He fixed up the new door lock. We paid Rs.750/ towards service charge and cost for lock. We operated machine only once. Very next day the lock is not working. we again contacted Vadodara customer care. Initially, they did not respond. We requested to replace the part and repair the machine at their cost. Later one lady spoke to us and informed that we have to again pay for repair. She did not allow us to speak to incharge of the centre.
My complaint is that if a part replaces by company' technician does not work even for 24 Hrs, why should I pay for it again? Kindly help to get the repair done free of cost with free replacement of part.

Sub:IFB Scrach card gift Not received

Dear sir.
i purchase one ifb washingmachine in date of-10/09/2009, (bill no-210580, item code-ifbaw8061, aw8061) in qrs retail limited, karamana, trivandrum showroom.in this purchase i received one scrach card of ifb.at time iam not received the scarh gift .kindly take nessasery action as early us possible.

Thanks and redards
shibu.p.r
[protected]

Regarding this subject I have registered a complain with you three days before but till now no response and there after I have contacted and submitted my complaint by phone, day before yesterday and yesterday. I have given my contact Mob. No. and the call centre told me they will be sending a SMS to my Mob. My contact Mob. No. [protected].

The above washing machine I purchased from R.D.Kothari, Mahmoorganj, Near AIR., Varanasi during Nov.2008 while I was working at Benares Hindu University, Varanasi. Now, as I am a Keralite, left Varanasi and settled at Thrissur, Kerala. The above problem started for last 4-5 days before.

Can you send your service personnel to my place to rectify/solve the problem? My address is:
ALBERT EBENEZAR, III/558, GRACE VILLA, KUNNATHUPARAMBIL, KOONANMOOLA TO VETIKAD ROAD, PONUKKARA P.O., PUTHUR, THRISSUR - 680 306. Mob.No. [protected].

I will be very much appreciate you if your service person attend to this problem.

I had bought an IFB washing Machine- Senortia Plus in May 2008. During the routine call of the service engineer within 3 months of purchase, they recommended to use DESCAL ( Probably to achieve their sales targets) a powder which they said should necessarily be used for removing scales. However after use of the product, the stainless steel drum got corroded. On complaint to IFB, I was directed to contact the authorised service manager who can never be contacted.

Having spent to a close to 25, 000/- for the machine and it accessories, I repent for buying IFB Washing machine.

Through this forum, I request to have a second thought before buying an IFB Washing Machine.

Ravi

We purchased a IFB washing machine, senorita 5kg capacity during Jan'09. So far, the washing machine was not used because it was not installed, even service man were not visited and no action taken. i could, nt able to find company's contact details. And machine lying idle in our home. Sorry to say that IFB is very very very very very worst and poor in customer service.

We purchase the machine from Vasanth and co, Salem, TN. My contact Details [protected].

My machine stopped working on Wednesday-8th July. After which I tried contacting the following nnumbers-[protected] /[protected]/[protected] which gave an automated response about dialling a particular no for the language after which the phone got disconnected. On saturday I tried the no early in the morning at about 7am and got thru and the first complaint got registered. At the time of registering the complaint- I was told that the someone would attend to the problem within 24 hrs.I specifically requested if they could send someone before 1PM but nobody came on the same day or even till tuesday. I had reminded on Monday also about the same to the service station but to no avail.
I was given a no of one MR Santosh[protected] but that no was also not answering.
On tuesday morning I again contacted the call centre where I was given the no of one Ms Deepali at ahmedabad but she had difficulty understanding the problem and was curt in her reply -had the least interest in hearing the complaint and inspite of my asking her what meant by 24 hrs she says that since the complaint of thursday was registered only on Saturday sso it will take time for the complaint to get forwarded to the respective service station and it will get attended to only on tuesday. - CAN ANYONE Take this explanation in a time of instant communication and mobile phones?????
this is not the first time that such a thing has happened regarding service in the past 2yrs. The service experience was definitely better earlier although there was a problem regarding the phines which we could never get across for days. with the call centre that has been rectified to some extent but the service time is pathetic.
The service department is absolutely pathetic.

I have complained to IFB customer care on 5th of July 2009 with my ticket No. 3219272. The service engineer called me on 7th July. I have asked him to come after 4PM or before 8 AM as we both are working and leave the house early. But to my surprise no body turned up till date. Today surprisingly I have reveived a message on my mobile phone from Customer care that my problem is resolved. No service person has arrrived to my house and checked my IFB washing machine. When I again contacted customer care they have given another ticket no. today ie. 3250420.

Kindly look into the matter and try to resolve my problem.

Regards

U.Ravinder Rao
[protected]

I have lodged complaint as under:

Ticket No. Date
[protected]/05/2009
[protected]/06/2009
[protected]/06/2009

Apart from this I have communicated number of times with their dealer regarding the dishwasher not functioning properly since installation.

The utensils are not washed properly, soap stays on the vessels and the vessel are not dried completely.

A technician sent by the customer service of the company has come on several occasions but has never solved the problem and has also not bothered to check whether the problem is solved.