IFB Industries Complaints & Reviews

I bought an IFB washing machine Elite 5 KG on 15.9.2007 from Chellamani & Co. Chennai. Since then the machine was running at excessive noise while spinning. we made many complaints. each time technicians (within a period of 22 months more a dozen different technicians have attended) of franchisee will come clean sometimes de-scale and will declare 'the machine is ok now' . On 12.3.2009 the machine behaved violently making some breaking noise. fortunately we were at home and were able to switch off immediately. on complaint a technician (Mr. Sridhar) came. when he opened the front portion (for the first time inspite of repeated complaints) and found that a main screw/nut fastening the drum to the machine was missing. (THIS IS CLEARLY A MANUFACTURING DEFECT). Inspite of repeated complaints, the Co. (IFB) did not depute any official from their company eventhough they have an office in Chennai until 19.7.2009. Apart from supplying a defective machine they also indulged in deficiency in service by not rectifying/detecting the defect in time. When the packing was opened on 17.9.07 for installation, the technician (Karunamurthy) complained that a 'connector' was missing. we had to wait until 23.9.07 to get the machine installed which was bought on 15.9.09.
this is for your information and warning to other users.
Ramakrishnan
[protected]

Dear Sir,
I bought an IFB Easy Dry from Vijay Sales, Ghatkopar(W), Mumbai on 19th July, 2009.It took 5 days for your engineer to call on us for installation.The engineer Mr.Shiekh Farhan called from their office at Mumbai -Tel No.[protected]/25292309.
While installing the same, he informed my wife that the levelling kit & vent kit need not be installed & in case it is required they would come down any day to do the installation.Since then I have made several calls to the above numbers, but except for assurances that they would turn up the very next day, it is regrettable to inform you that nobody has turned up since then.One Mr.Ramamurthy had called on 1st August & informed that he would come on 3rd August.But till date he has also not turned up.As both o[censored]s are employed & we will be available at home only after 4.00 pm, they now say that it is difficullt for them to come after 4.00pm.I think you need to inform your dealers while selling your products about such restriction in timmings whereas we were informed that the engineers would be attending depending on our convenience.
I request you to please make arrangements to redress my grevience within 2 days failing which I will be constrained to take up the matter with the consumer forum.
regards
Saju Alexander
8A/1102, Akashdeep
Damodar Park, LBS Marg
Ghatkopar(W), Mumbai-400086
Cell:[protected]

Since last more than two months the IFB washing machine for which I am having the extended waaranty on payment of fees is not working. I, therefore, lodged a complaint with the concerned call center of IFB. In response to my first complaint, the mechanic came after about three days. He was absolutely ill equipped to understand the technical fault in the machine. He, therefore, regretted his inability to solve the problem. Thereafter, two more mechanics in sucession visited my mahine without sucess. All of them were prompt in advising me not go for the IFB fully automatic washing machine instead of solving the problem. At last, justifiably I Iost my temper and threatened to the concerned person in charge of recording the complaint at the call cetnter of IFB to go public if my complaint was not properly attended.In response thereto, I was given the contact number of the local executve of IFB at Ahmedabad. The local executive answered my call on his mobile after about 10 attempts. He, in turn, assured me of visit by company's qualified mechanic. Thereafter, the company's mechanic came and dismentaled the entire machine by stating that the drum which is a vital part is to be replaced alongwith bearings. Thereafter, he left by promising to return within three days with spares to be replaced. However, therafter, he dis not turn up as per his promise. I, therefore, tried to contact the local executive of IFB at Ahmedabad on his mobile. But, there is no response at all.

Dear Sir I purchased Top loading washing m/c from Ashoka trading Faridabad-121002 in Dec2007 under 24 months warrenty., In july 2009 it, s gear box started making big noise . I filed complaint no 33033509 dt 27/7/2009.Mechanic confirmed that gear box requires replacement and also advised me to contact Sh Amit Anand for early replacement. Amit anand mob [protected] not responding to my calls.I am still running from piller to post with out any result.I would recommend not to purchase any IFB product. BK Gupta

Dear sir, I purchased IFB make Dish Washer from their dealer Ashoka Trading Faridabad-121002.in Oct 2006. It gave good service for 2 years.In April 2009 water started leaking from door.I filed complaint with their call center. No 2965048 Dt 26/04/2009. After few days mechanic from Faridabad service centre visited my place and on examination informed that door gasket can not be replaced at home. Not satisfied with mechanic's view I again filed complaint no 3183175 Dt 26/06/2009 and also spoke to their Delhi head Sh Amit Anand, who promised quick replacement of door gasket.Inspite of repeated reminders it has not been replaced so far. It appears that IFB do not have any proper service facilities in and around NCR.I would recommend not to purchase any IFB make product as they do not have any organised service set up. BK Gupta, 934/17 Faridabad, [protected]

I have been facing a lot of problems in my IFB front loading washing machine since the past 1 year.

=> No.1). 8 odd months back I called up the service center for this darn company, as the machine was making an UNUSUAL NOISE...that is the way you know that a problem is soon going to occur...
They sent somebody from their one and only service center in GANDHINAGAR (GUJARAT)...The person supposedly "checked" and said there is no Problem.
A few days later, after that service person said there is no problem, the Machine BROKE DOWN. I called up again and again the IFB people sent the same person...Now he said the TUB HAS BROKEN- INR 4000/- to be spent!!!FINE...I said so be it...So I got the tub replaced...But Its ONLY SIX MONTHS AFTER THAT...the machine BROKE DOWN yet again!!!

=>No. 2.) Here starts a new story...now its about a month .For 10 continuous days we call up the service person...and NOBODY Turns up...On the 11th day the person comes...tinkers with nothing and goes...Again I call up EVERY DAY FOR A WEEK or so and finally when the person today came...he being a service person...could not "get" as to what the problem is...
The Machine Motor spins perfectly ...but he says there is a problem with the motor...then on second thoughts he says..."It could be the heater, We will replace the Motor and the Heater-
COST INR 4000+"...To Hell with this Gimmick...These IFB People just want to sell their spare parts...Extremely low standards of after sales service...
Today I talked to the Area Sales Manager Mr. Rajesh Das...He wants us to be PATIENT as he will talk to the dealer...and get back...Is this some kind of a COLLUSION Between the dealers and the company IFB to fool their customers.!!!

The machine stops at each processing step and doesn't accepts water.
Address:-
27, Meghna Row house,
Behind Agrasen Garden,
Citylight, Surat.
Contact No - [protected]

I am in Tuticorin. My ifb washing machine is not working properly. The water is leaking through the pipes. We have informed the dealer. But no service man came to check out the problem.

We purchased our IFB washing machine during october 2007 and from the beginning we have been having the problem of excessive noise and vibrations and even moving of the machine. Different people come and go, but the problems are not solved. Only recently they did something to arrest the movement. But the vibration problems are not resolved. In fact, we getting funny reasons by the IFB persons saying that putting Dhothi leads to tangling and therefore vibration problems! If so, they should possibly warn the users / buyers that IFB is not meany for dhoti, pants, sarees etc...! IFB also said that vibration depends on type and extent of load. We have done extensive R&D playing with both these parameters in the last few months and we can not come to any correlation or conclusion. All we can see is that more than 60% times the vibration / noise problems exist. Come this october our warrently will run out. I am not sure if IFB is waiting for this to happen.

I hope some authorities, or appropriate consumer forum will help.

Best regards,

K Narasimhan
IIT Bombay, Powai

My name is Sarosh Tukina, residing at Andheri (E). I have made a complaint on 5.7.09 ticket No.3219248 which was attended on 7.7.09. I was told at that time that the motor is to be replaced. From that day, till day I am just following without a proper answer. Andheri service centre as given me a mobile No. [protected] which is many a time not answering. On 30.7.09 I was assured by an executive from Vasi office (Ph:[protected] that motor will be send to Andheri service centre by 31.7.09 and motor will be replaced at my residence on 1.8.09. But on finding with Andheri service centre the motor was not send to them and trying to each the person at Vasi, but none of the numbers are answering.

We bought an IFB Washing Machine Senorita DX Serial No. 020514, which broke down within 6 months of purchase. We lodged a complaint, and received Complaint Number 3272067 on July 19 2009 from Mr. Vishwanath, who assured us that it would be looked into within 24 hours. The serviceperson Mr. Robin, came, looked at the machine and told us that the entire control panel needed to be replaced, and he would do so the next day. However, we did not hear from him for 2 days, and when we called him, he gave us a few numbers and names, and suggested that we talk to the persons: Lawrence at 26574746, 32942055, and Murli at [protected], and find out when we can get the replacement, as it was out of stock. I have tried to call these persons, but nobody picks up, or the numbers are not working. I also called the customer care again, and I got another name and a few more numbers to call, Purna Raj at 30585162/4/5, but again, there is no response. It has been more than 10 days now, and no one has contacted me about the machine. And everytime I call up the customer care, I am assured, in honeyed tones, that someone will contact me. I am hoping you will be able to give me some help in expediting the service of IFB.

W/M MODEL NO.AW60-806 NOT WORKING
Please refer my Complaint No.3247926 on dated 13 july 09 in the name of HansaDutt([protected]) regarding IFB Washing Machine. The said machine has not been functioning properly.

At least two-three reports have been made so far. Mr.SUNIL came to check the machine and still the machine is not working properly. It is creating ABNORMAL SOUND during washing & spinning.

Please take an early action.

sir,
i bought ifb washing machine senorita DX 5 kg on february 2009. with in 2 months it showed its quality and i informed vasanth & co where i purchased about its repair. then i booked a complaint in customer cell. No one came 15 days even after my complaint. That day night one man came and he just opened machine and told sir i dont have tools to repair and i dont know to solve, tmw another technician will come, he then left. But next day and for 8 days no one came. Then i went to vasanth &co on 23rd day of my complaint, i shouted there. vasanth & co manager called ifb rep and gave his mobile to me, i talked with him, but he was serious that i should not talk at that shop, so that other costomer will understand the truth. i told i[censored] r serious like this, y didnt u send anyone to rectify these 23 days. he told tomorrow morning one will come. but next day no one came. so again i called vasanth manager, he told please dont allow any rep if come then, and he told i will give u a fresh machine tomorrow.

Next day no response from vasanth and co and ur people. so finally i told vasanth manager that i will not tolerate then and i wil return machine. then imtly ifb people came and they took a long time to rectify it and it was normal then.

But my high openion on ifb couldnt be continue. We found water leakage and informed costomer service and got my ticket no 3308582 and they told with in 24 hours our people wil come and rectify. Yesterday one man called from ifb and told by 8.30pm shall i come. though it was untime i told to come and i was waiting for ur people. Imtly i told vasanth manager that i have booked a complaint and one has told night he will come, but if no one come, what shall i do? he told if anyone comes, give me a call. But as ifb standard, still no one replied me for not coming yesterday and wasted our time also no reply so far that when will they come.

Sir, i got BITTER EXPERIENCE with IFB washing machine, that with in 3 months of purchase 2 time repair and Your coimbatore peoples poor and bad service.

I[censored] want to maintain ur company standard, do needful in my matter.

Or i[censored] also will be silent and there is no remedy to me, its ok.

Because I Have to face this Punishment for choosing IFB.

with bitter
stephen
[protected]

MY ABOVE MODEL MICRO OVEN WAS PURCHASED BY ME ON 4TH JANUARY, 2008 FROM AN EXIBITION ORGANISED BY OUR COMPANY AT OUR PREMISES "APEEJAY HOUSE" .
THE ABOVE MICRO OVEN WAS OUT OF ORDER AND A COMLAIN WAS LODGED TO THEIR CUTOMER SERVICES JUST BEFORE EXPIRY OF GUARANEE PERIOD ON 2ND / 3RD JANUARY 2009. SERVICE ENGINEER WAS VISITED AND TOLD US THAT ONE OF THE PART HAS TO BE REPLACED AND IT COST RS. 1600/-. I SAID IT IS WITHIN GUARANTEE PERIOD AS SUCH COST WILL BE BORN BY THE IFB. THE SERVICE ENGINEER MR. GHOSH COULD NOT REPLACE THE DAMAGED PART AND MADE IT IN OPERATION ANYHOW AND SAID IT WILL NOT WORK FOR LONG TIME.

JUST AFTER TWO MONTHS .THE OVEN BECAME NON OPERATION POSITION. I LODGED MANY COMPALIN BUT THE COMPANY DID NOT RESPOND. MACHINE IN NON-OPERATIONAL POSITION SINCE LAST 2-3 MONTHS.

COMPANY SHOULD REPLACE THE FAULTY PART FREE OF COST AS THE MACHINE WAS IN WARRANTY PERIOD WHEN IT STOPPED WORKING.

i had purchased ifb washing machine senoritadx model no 007222 on 27/07/2008 .since then it has develoed faults 5- 6 times. service engineer comes with a great difficulty. now again it malfunctioning repeated complaints no 3274373 has not been able to attract the service departments attention. totally disgusted with service and quality.

I am having this IFB Elena Fully Automatic Washing machine Sr. No. 28967.
I am having AMC dt 25/01/09, vide Book No. 230, Serial No. 11478 from Lucknow Branch, and paid Rs.1910/-.
1. One complaint was registered in call centre on 16/06/09 vide ticket no. 3145809. It took more than a week to get the complaint redressed.
2. It lasted for only about few days and then again a fresh complaint was lodged on 07/07/09 vide ticket no. 3225326. It again took more than a weeks time for the complaint to get redressed and that too after too much of followup with the authorities.
3. Hardly few days had passed that the same problem cropped up once again and the complaint was once again lodged on 24/07/09 vide ticket no. 3292540. This was done at 9:25 in the morning of 24th but even after 96 hours no service engineer has turned up

We bought FIB Executive Elite Front Loading washing machine (S# 23683) on 05/01/2004 from IFB Industries Limited, Ghaziabad. About a month back its drum stopped rotating. We registered our complaint to the local Aligarh agent who asked us to contact Mr Chandan Singh, their authorized service technician. We contacted him on phone and he promised us a visit next day. No body turned up. I personally visited his residence cum workshop to request him to come to see the machine. Three days later 2 technicians came, checked the machine, and told me that its speed control board was defective but they could not replace it as it was not readily available. They left promising to come next day. Since then I have been calling them but no repair so far. I urge upon the FIB Industries to look into the matter and get my machine fixed as early as possible. Looking forward for a quick response.

I have IFB microwave oven model 20SC1 bought it from Bangalore about 2 years back. The oven was out of order for more than 6-months inspite making complaints at Bangalore. At Bangalore service personnel visited and told that Magnum worth of Rs.2500/- has to be replaced and I agreed to change it, but that service personnel did not turn up for attending to it. Subsequently, I was transferred to Chennai during February, 2009. After transfer to Chennai, whenever I tried to call the toll free number for service of ifb, no one would attend it and the voice recorder will be on and would instruct to record the complaint. Hence, I sent a email to the consumer complaints and inspite of it no one attended to the complaint. Finaly, with great effort, I found out the service centre of IFB at chennai and recorded my complaint on 06.06.09 and the service personnel attended to it. They also told that the Magnum worth of Rs.2500/- need to be changed and I told them to change. I have informed them about other complaints also non-functioning of convection and to clean the window glass pan as dirt got in between the panel. On 06.06.09, they suggested me to go in for Anual Maintenance Contract. Accordingly, I executed the Annual maintenance Contract on 06.06.09 by paying an amount of Rs.1143/-. On 08.06.09 the service personnel replaced the Magnum, but they failed to give receipt for the same. On 06.06.09 they told that they would attend the complaint of non-function of convection after about a month. In the mean time about 15 days ago, the timer was not functioning properly. I made a complaint with regard to it and the service personnel visited and they told that they would take the circuit board to the service centre and would replace it after service within 10-days. Even after 15 days, they had not replaced it and put it in working condition. On 22nd July, 09, I enquired about the status and they informed me that they would take another 15-days to rectify it. I am fed up with the service of the IFB. Most of the them it is idle and I am unable to use if even after spending a lot of money on it. Whenever, I tried to contact the Manager at Madras, Shri Ashok, he won't come on line and he would evade my calls. I need redressal for the callous attitude of IFB Service. We are put into a lot of inconvenience by doing the mistake of buying the IFB microwave oven. We need suitable compensation for the loss of money and inconvenience faced by us.

Hari Om Prakash

My IFB machine is under AMC and started giving problems in Mar 09. All the clothes being washed were getting stained (yellow rust of some sorts). I was told that the drum needs to be replaced. Since then no one from the company or its service departments have shown up inspite of repeated calls and complaints. There website does not list any other way to go higher up in the organization either.

Hope this helps other who are considering IFB products.

Regards,

I am Muralidharan, I purchased IFB TOP Loading Washing machine in Coimbatore.

Past two weeks back I got a complaint on my washing machine and contacted the Call center to file a case, but they have not raised any complaint on my issue.

I contacted to Shankar who is coimbatore incharge, he told he will be sending a technician to attend, but the technician dosen`t know anything about the TOP loading. I asked them to send me the person who really know about the TOP loading and for past 10 days I was really sick on calling them for service.

Really its VERY VERY WORST SERVICE IN COIMBATORE. After a long quarrel I went to IFB service center near Womens polytechnic and shouted for the service.

At my quarrel they send one guy for service, I am not sure what he made, the old complaint has gone and got other complaints in my Washing machine. I got the message that my ticket has been closed, I replied back that I am not satisfied on your service, but till now there is no call from IFB.

I never came across like your service, THIS THE FIRST AND LAST IN IFB, I WILL NEVER BUY ANY IFB PRODUCTS IN MY LIFE.

I have registered the new complaint on this issue I am not sure how this guys going to solve this.

If you really worried on your service call me.

Old Ticket# : 3243833
New Ticket# :3285668

Thanks,
Muralidharan
[protected]
[protected]