IFB Industries Complaints & Reviews

I had purchased Elite Aqua 7 kg washing machine on 27/07/2017 from Vijay Sales. Today technician from Perfect Cool Service had visited to check the machine due to the service call registered with IFB customer call centre.

The technician informed us that there were 4 parts which needed replacement out of which 2 are under warranty ( shock to know that 4 parts require replacement within 4 years of warranty ). Other 2 are the...

I have raised the complaint for my elena dx model washing machine

we clearly mentioned we need a replacement for the drain pump as it was damaged and the cap barely holds on

The technician Ramesh from one of the ifb franchise arrived and mentioned that we need to pay amount for the replacement parts despite having an fully paid amc

Since they did not provide the relevant service i declined to sign...

We had ordered an IFB Neptune Vx dishwasher on the 20th of November 2020 and the product was finally installed in December. Since February 2021 the dishwasher has magically transformed into a fountain/waterfall. While this May suit better for outdoor decor it does not serve my requirements.
The technicians from the company have visited 3 times and have apparently repaired the product each time with a different story. When trying to...

I entered into a Maintenance Contract for my Microwave some time during 1 st week of January, 21. The appliance got out of order and I booked for repair of the same vide above booking number. While the repair has not yet been done, there is no definite reply about timeline for ensuring the same. Every-time I ring for follow-up, they say that a component is awaited from Goa. Now I am told that it would be done around 7 th March, which is totally...

My washing machine got damaged during transportation by APT Pacel service team. In order to claim the repair charge through Insurance.They are asking me to get the repair charge quote from IFB and submit it to them for processing.But Authorised dealer ( Shree Sastha Enterprises) in Cuddalore division not ready to submit their quote.I need Estimated Repair price Quote for proceed further.
My mobile number :[protected]...

Hello there,

My washing machine display was not working suddenly.
The service engineer analysed and suggested to change the PCB and it would cost Rs 5600 + service charge Rs 590.
He also charged Rs 590 for this analyze.
It seems kind of very expensive IFB maintenance and spares.

Does anybody facing similar experience with IFB ?...

Senorita Aqua SX 6.5 kg 1000RPM...

Recently I had purchased a washing machine ELITE PLUS SX ID IFB WM. The service engg. visited and installed the machine, but he is not trained well and also kept a water inlet nozzle with him, when I asked him why you took machine parts with himself, he said by mistake I kept with me. But it is wrong practice. Because my previous machine's nozzle was fixed there, That was not compatible with my new IFB machine, it's leaking. I called the...

I had my washing machine serviced today and the technician replaced the drum. The WM is under AMC still he charged 5000 rupees. Rubber sleeve charged 2630, sealing rubber 510, belt 790, pump rubber 480. I feel he has over charged me and I have past experience to think so. This same AMC franchise charged me some 1000 rupees more for AMC so when I complained they refunded the extra amount. And for my IFB Owen which is also under AMC, they charged...

Water leakage - pipe changed still problem not resolved...

Hi,
I have IFB washing machine senorita aqua sx 1000 rpm.
I have annual AMC coverage without without Rubber and Plastic parts.

My machine faced problems so I called customer care.
Technician visited and asked shock absorber is not working and need to replace.
He asked me to provide 2200 for shock absorber. It will not come under AMC.

Could you please provide me spare parts details...

I have purchased a washing machine of IFB EVA AQUA SX 6KG 800 RPM on 12/12/2017 from M/S ganesham electrotech malviyanagar jaipur vide invoice no GT 2644/2017-18, I had misplaced the invoice, the machine is under warranty but the are not repairing my machine under warranty they are demanding invoice, my complaint is registered with reference number [protected]...

I own a IFB senorita front load washing machine, recently I observed unusual sound/vibration from my machine and lodged a complaint vide ticket no. [protected] on 05.02.21, the service engineer checked the machine on 06.02.21 and said it's ok. After a couple of days, while washing the machine the drum got locked, hence I again lodged a complaint vide ticket no. [protected] on 10.02.21, this time service engineer visited on 11.02.21 and said...

Since my IFB Chimney (Cooker Hood GL 12TS 90 cm) was giving trouble( oil leaking) i constrained to lodge my first complaint to set right the problem on 23.01.21 followed by second complaint on 29.01.21 at the customer care as my first complaint was not heard / attended to. Despite my repeated requests to depute technician to set right the problem the staff at the service centre at Siliguri did not bother to apprise about the free service...

Dear Team,

This is to complain about the worst service that I received from IFB.

I have purchased IFB 6 kg 5 star fully automatic front loading washing machine (Diva Aqua BX, White|Black matte, In-built heater) through Amazon shopping website on 23 Jan, 2021. Product was delivered on 26 Jan, 2021. Product has 4 years super warranty and 10 years spares support.

IFB service engineer had come on...

I had raised a complaint through IFB customer care since my washing machine was not working. The service engineer from Vishaka Enterprises, Selaiyur, Chennai visited on Mon 8th Feb and initially reported a door lock issue but later he said it was a motherboard issue. Wed 10th Feb he again visited and changed both door lock and PCB along with an additional Service Charge of 590, totally he has charged me Rs.4855. He was very suspicious in...

We got door error message in washing machine display and we contact your technician they came and told that bold issue we will change but it take Rs. 4000 including service charge. and they did not repair it properly and fixed it again and went now if we called they say door issue once if you change the door it will be perfectly running... I'm experiencing the poor service I will definetly not going encourage to other peoples near by to my...

I had an issue with my IFB Microwave and I booked a service request in Nov 2019. In 2 days a person came to house and finished his overview, nicely said we need to change a part and collected Rs. 360 as service charge ( 2 min job).

Now it is more than 2 months. I called the service center ( Trivandrum, Kerala) minimum 50 times during this time. Every time they say, the person will be coming in 2 days, he is coming tomorrow,...

This is the I guess n+1th time that I have complained against the service center at Hyderabad regarding the general service which has not been provided to us for almost 1week to 10 days now.

Even after escalating this issue with the customer care department the senior management of IFB seems to be ignorant of the entire escalation process that is being followed. I am given to understand that IFB is only to make/ chase money...

Charged IFB service 8K
But not proper service done frequently.

No proper response from service cet...