IFB Industries Complaints & Reviews

I need spares like filter, wash bag, machine cover etc.,

when contacted to your person first thing they dodge here and there by giving to contact other No.

when person is there they say i need to buy complete set of pipe,

whereas filters are a separate unit.

I am not able to understand wheather you people want to do business/customer satisfication or want to make money at early. By doing like this.

This is the first mail to IFB complaints next definately it will be to Media stating IFB is doing like this.

My contact No. [protected]
Res No. 25454623

>Sir / Madam,
> >I wish to state that I had purchased IFB Digital 6 kg washing machine bearing the Sl.No.3057 on 28.12.2005 and the same was under AMC for one year from 23.02.2008 to 22. 02.2009.( AMC No.024323, ICR No.34844, ICR Date:23.02.2008)It had some problem regarding water inlet into the machine. We made a complaint on 18.02.2009 and the complaint register number is 2738947.A representative (Name:Mr.Selvam)attended the complaint on 19.03.2009 & 25.03.2009 for the same defect and replaced three way magnetic valve of China make. He had attended the fault during power failure and assured that the defect was rectified and it will be OK. Later we came to know that the defect was not rectified properly and the machine is showing the same problem.
> >In this connection, I request that a well trained mechanic may kindly be sent to attend the problem at an early date and make the washing machine in good working condition.
>NOTE:Kindly replace the Original Three Way Magnetic Valve.
> >P.Thejomoorthy.
>I made above complaint over phone for several times and through e-mail on 9th March 2009. Till date no one has turned up to attend the same.
>I request you kindly help me in this regard.
P.Thejomoorthy.

sir,
i had purchased ifb washing machine through bajaj finance on 19.12.2008 with down payment with T.Narendra Babu(executive in bajaj electronics, lakidikapool, hyderabad)& his cell no;[protected].i was committed a EMI date on 5th every month and first EMI comes on 05.02.2009(same written in application and i have written proof).In spite of this, ECS applied on 15.01.2009.At this time, no funds in my account and it was bounced.ICICI made penalty of Rs.281/-and it was repeated in the same month.so i was loose 562/-and your recovery agent asking EMI+600/- fine.How can i bare this much of harassment?i have all written proofs and thinking to go legally.At this stage, you may solve my problems i.e, 1.Rs.562/-(fine in bank) 2.i don't want to pay jan-2009 EMI 3.i con't able to pay EMI on 5th every month 4.i need not to pay fine on EMI.
even though you may solve above problems, you con't give solution my bank account bounce remark.



Yours Faithfull costomer
GANGAGHAR SAGINALA
cell no.[protected]

We had the misfortune of buying your washing machine on 10 March 2008 at Viveks – Vadapalani, Chennai and it was the beginning of the nightmare called IFB.

Two months after buying the Washing machine the calls to the customer service began and 10 months later it still continues quite regularly to plead the service guys to perform a miracle.

If the calls to the Customer Service centre are tracked, the complaints lodged in the last 11 months are more than 10.

My recent call to the service centre was on 20 February 2009 and the machine is yet to be rectified.

Despite more than a dozen calls in the last month speaking to your various CSO's(Mr.Rakesh, Ms.Karpakam and the rest which includes Ms.Vidya who is supposedly the Head of Customer Service), at the toll free it still stands unresolved.
When I spoke to Ms.Vidya on 14 March 2009, she was KIND enough to assure a call back in 30 mins for which 3 days later am still waiting.The service personnel are coming up with new reasons like drain pipe change n installation of stabilizer after which its still not working.Now supposedly the switch board has to be changed of which they have no stock.

Today I called the call centre again and Mr.Rakesh says all are in a meeting and will call back in half an hour.

Within a span of one year when the product is still on warranty, if there have been more than 10 problems identified in the product, even to layman its quite obvious that we have been dumped with a defective product for a hefty price.

Dealers refuse to answer the calls and service personnel promise calls which never come, what is the customer expected to do?

Change the product or refund the amount we have paid for the product.

I made a complaint for repair of my Microwave Oven, Model 23SG1S of IFB Limited at Chandigarh.[protected]. I was informed that PCB is out of order and needs to be replaced. A sum of Rs. 1800 for PCB replacement and Rs. 165 as repair services has been charged from me. I wish to know whether the charges are genuine. I have not been able to find the Price List of IFB spare parts / accessories.

Trying to send this email to IFB, India.

Dear Sir,

Below is a copy of the email sent by my friend and POA holder Mr. Nandu (91 [protected]) from Mumbai.

In brief:

I had purchased IFB products from the exhibition in May 2007 for my two apartments in Mumbai.

Prashant Apts (currently rented out ) - washing mashine/ dryer/ dishwasher/ microwave

Nibbana Annexe - washing mashine/ dryer/dishwasher/ microwave . These appliances were delivered but never installed / checked or demonstrations given as no one resides in these premises then or currently.

In February 2009 I was personally in Mumbai and requested your service centre to come and do the installations and demonstrations.

Your technician Mr. Nizam ([protected]) and Mr. Mohamed checked and installed all except the microwave which was not working / could not be repaired. Please bear in mind that all appliances were untouched previously from the date of delivery till your technician visit . On the delivery challan please note installation of the washing mashine/ dryer/ dishwasher is recorded as 26th February 2009.

I subsequenly spoke with Mr. Michael and Mr Gautam[protected] who suggested that a senior technician would come and check the microwave. This gentlemen came and verified that the microwave was a defective piece and would need replacement ( as it was brand new ) I spoke with Mr. Gautam in conjuction with your senior technician and was assured that the microwave would be replaced asap .This surprisingly has not been done to date.

I am quite amazed that a company of your standing does not back the products it supplies. A defective product is delivered to the consumer, your technicians report that the product is brand new defective, you confirm replacement and then go back on your commitment . What a state of affairs !! and to add insult to injury your company personnel have the audacity to respond rudely !!

Now whom do we seek to redress this unfortunate state of affairs ?

Your Sincerely,

Kumar Chainani
Magnet Trdg. Corp.(HK) Ltd.,
6/F, Rm.A, East Wing, Sincere Insurance Bldg,
4 - 6, Hennessy Road, Wanchai
Hongkong
TEL[protected]
FAX[protected]

Mumbai mobile : [protected]
EMAIL: [protected]@netvigator.com

Note : My friend Mr. Nandu's mobile telephone number is on your company records and so is mine (This is used only when I am in India )

--- Original Message -----

From: [protected]@vsnl.com
To: Kumar Chainani
Sent: Tuesday, March 10, 2009 1:41 PM
Subject: IFB


Hi Kumar,

Following r the details:

mumbai_ [protected]@ifbglobal.com Contact person Mr.Iginitus Gonsalves

Mumbai head Mr. Mitesh Jain[protected]

Service Head Micheal 24475968

6/3/09 Called Micheal . Very arrogant. Made damaging statements.

7/3/090 1.40pm Called Mitesh (on advice of Micheal). Did not answer my call

" 3 pm Called Micheal to inform him about the call made to Mitesh.

" 4.30pm Called Micheal again to inform him that Mitesh has as yet not called.

10/3/09 Called Micheal to tell hm that I am still awaiting a call from IFB.

Bye.

Nandu.

Dear Concerned,

Reference to the Complaint No 2799795 dated 7th March'2009, I want to bring to ur notice the pathetic service being provided by your company.Many complaints have been logged from last 42 days at your customer care but till date no proper resolution has been provided.

Pls get the same resolved in next 24 hours or I will be forced to go to Consumer court. I have contact numbers of Mr Hemant Arora who is so busy that he cannot attend any of the calls. Today I have spoken to ur Executive who has given contact no of Mr Gurinderjit Singh saying that he will finally get the problem resolved (The thermostat in the machine is not working- same was working when the complaint was logged for the first time but after ur engineers visit it is not working). This machine is under AMC and so the company is least bothered as they have already taken the amount in advance.

For ur information I have kept record of all the complaints and it will be difficult for the company to pay the damages.

Hope the things will be resolved on priority basis which is expected from a good company.

Regards,

Satish Ahuja

Hi,
Ob 5th-Feb-2009 while placing order for IFB Washing Machine (Senetor-DX) on IFB Website JAVA error ocurred and no confirmation message generated regarding order placement so i have tried for the second time & same error occured second time so i stopped.
Next day i received credit card alert that amount for both the orders so i have launched complain on IFB website and i have a reply also from the IFB global team member Ms.Kanika so i waited for there action but no reply since then from IFB team.
Mean while credit card statement generated for both the orders so i requested to cancel both orders & they accepted but still i have to pay a minimum amount for both the order till order has been canceled.
I have contacted atleast 20 times to IFB custmoer care center but not even a single time they replied satisfactory. As per IFB customer care executive they don't have any information regarding this and they had comunicated the matter to their upper level. every time they told that we will check and call you within 1 or 2 hrs but till now i have not received any phone call from IFB.
As per IFB procedure an E-mail is sent to the customer for the confirmation of an order & i have not received any such mail and i'm presently paying the money for what i have not received any ordered thing.


Please look into the matter.

I purchased Alite model of IFB washing machine in 2007. It is under Warranty period upto 2011. I lodged a complaint about overheating of the machine on 15.1.2009. The problem has not been attended properly even after repeated phone calls to local Jaipur office and to the Call Centre complaint No. The service engineer has been coming and going without proper part for replacement. We are told that the defective part will come from Goa.
I spoke to Officer-in-Charge of IFB at Jaipur (who claims to be an engineer herself) on 26th February, 2009.She promised to see that the defect in the machine is rectified within 5 days. Another 10 days have passed but the solution is no where in sight. It appears the defective part is yet to be received from Goa. In these days of fast communication, why cant Jaipur office get the correct replacement within 2 days from Goa.
We are frustated. IFB may soon loose it market if treat the complaint in this manner

In my within warranty IFB micro-oven (Model no. 30SC2) had corrosion in the inner body (cooking cabinet). Though it is made of stain-less steel. It became very much unhygienic. I lodged a complain to IFB on 08 Jan 2009 at 10:00 pm (Complain ticket no. 2599885 dated 08 Jan 2009). Within two days, one representative of the company visited our house & inspected the unit and confirmed the warranty failure of the unit’s inner part. He informed that company would replace the part. However, till date despite of several request to the company’s Kolkata service centre, no action has been taken to repair/replace the part of my machine.

S.Manian
38, III Street, RajaRajeshwariNagar
Madipakkam, Chennai-600091
Ph:[protected]

I purchased an IFB washing Machine Model:Elite 5Kg, in Feb 2007 from your showroom at Sterling Road in Chennai. This machine was under repair most of the time. I make complaint and your people come and attend, it will work for 10 to 15 days and again repair. This goes on till today.

I suspect, there is some manufacturing defect in that machine.

IFB has got reputation and always want to maintain cordial relationship with its clients. Earlier also I was having an IFB washing Machine and that was giving very good service for a decade.

I purchased this machine by exchanging the old hoping to get improved machine. But this proved otherwise and we are suffering for the last two years.

I expect IFB to act on my complaint and do what best you can do to retain client’s confidence over IFB.

Thanking you,

Yours truly,

Manian.S.

The front door rubber seal is warpped/ curled. It requires replacement. The machine is under AMC.

Chandra Daswani
2152, Clover Highlands,
NIBM, PUNE 411 048

Phone: [protected] -M
[protected]

Following some problems with the way our Elena washing machine (purchased Jan 2005) was spinning, we contacted IFB customer care (mid Jan '09). Someone visited two days after the complaint was raised and said that the program setting knob had some loose contact. He supposedly fixed it and it started working again.

After three days the same problem occurred and we called up customer care again. The mechanic came after four days and said that the issue was due to the calc deposit in the machine.



A water softening tool from IFB had been fixed to the water inlet of the machine following IFB's advice at the time of the purchase of the machine. The representative did not check the pipes or water in/outlet and simply assumed that the culprit would be the calc.
He poured 1.5 pack of IFB's descaling powder into the wash powder tray and half a pack into the drum. That when it was clearly written on the pack that the powder should be poured into the wash powder tray only. After that the drum went black!!!
He demanded Rs. 300 for the powder though we were on AMC!! We did not give the money though.
The drum should have been washed and the filter cleaned after the descaling, which he did NOT do.

After n number of phone calls and arguments, the guy who screwed up our drum came to "investigate" and we were promised that the drum would be replaced (1st week of Feb), which hasn't happened till now. Since 18th Feb '09 the machine is back to square 1 and not spinning properly. I raised a complaint on 19th, then followed up on 22nd and was told that they haven't been able to visit since the PIN code given in the address is incorrect. To be noted is that we had already been visited thrice in a month's time - so I don't understand how the PIN could be the reason for the delay in service!

We were told that the issue has been forwarded to the local franchise and were given a contact number (Gopi - [protected]). The franchise guy told us that the issue had already been addressed and that the representative had informed them that the drum needed to be replaced. I told him that that was one thing and that the more urgent issue was that the spinning was not right and that it needed to be looked into immediately. Then he said that it cannot be done until the drum is replaced and that he will call in 2 days and let me know when he can send the vehicle to take the machine to the service centre. Three days have passed and no one has called.

By the way, we were initially told that we had to bring the machine to the service centre ourselves. How could that be our problem when the damage was caused by the IFB people?! It took me some tongue-lashing for them to agree that they would come and take the machine. The question is: When?!

In case anyone has got any doubt - I didn't buy a washing machine so that I can wash my clothes mysel[censored]

i have made complain to to your local service station 27.02.2009 and made complain as per ticket no. 2770123 but they have asked for 15 days time for repair due parts unavailibity. I had made service contract in november and after three month I had made complain and now 15 days time is too much. will you please arrange for parts within 48 hours and inform me over mobile no. [protected]

my ifb automatic washing machine is not functioning properly. i have lodged complaints with the local service centre at pathankot many a times but no one has attended the complaint. Now their mobile no is also not in order. i need your intervention in the matter. could you kindly treat it urgent.

I had purchased one IFB washine machine fron Sector ^ dwarka . Inspite of talking on this number [protected] and ticket number 2610208 on January 12, and 6th Feb, no action has been taken by the IFB executive . Complaint is that cloths are getting stuck while washing and spinning

REgards,

Rajesh Gupta
[protected]

The IFB call centre in Bangalore - [protected] is one of the most ill equipped call centre one can find anywhere in the world. The call centre agents dont understand English. While the automated response system requests to dial 1 for english, when the call is directed to a call agent, the agent doesnt understand English.

Both the response times, and the response quality are the worst one can find globally. Its surprising that IFB being a global company, doesnt have a call centre with well resourced people.

Most recently, there have been a lot of issues getting dishwasher salt and detergents delivered. The lead time is anywhere between 3-4 weeks. Several follow up's are required to be done, post which the agents will shuttle a customer between Harinidhi enterprises and back to the call centre

All in all, a very frustrating experience for a customer !

IFB WASHING MACHINE Complaints - Casual attitude and no customer service

IFB WASHING MACHINE
Posted:[protected] by Mrs. Vandna


Casual attitude and no customer service
My IFB washing machine is under Warranty and I am in Patiala. I logged the complaint on 8/2/09 regarding spinning and rinsing Problems on toll free No. and got the complaint No.2704811.
11th Feb. engineer come and told that one rubber inside the machine has damaged that need to replaced.He told that it will be replaced after two days when thay will receive it from Ludhiana store as the same is not available at Patiala.We repeatedly called his Mobile no. but shown the inability as the faulty parts are not available He gave us the contact no of area manager [protected] .On calling this no. no one responded.Such attitude of such a reputed firm is unexpected.

The IFB Care unit can be termed as one of the most unorganized and pathetic care unit. I think it is sourced out and its right hand doesn’t know what left hand is up to. Very soon you will get upset with the response and synergy they show towards there service effecting the customer.

Looking forward from the company a justifiable use of there brand name “IFB Care” which otherwise produces a good product.

To the IFB Senior Management,

I don't know where to begin actually. Only because i am SO DISGRUNTLED by your pathetic lousy After Sales service. My trouble began the day i bought the Machine in August 2008 from your Sales office at BKC, Mumbai. You may find it difficult that your Service staff took no less than a week to get the machine installed owing to the lack of "Time" to visit my premises.

That was just the start of all troubles really. The Serviceman, Mr. Singh who visited us was not only Extremely rude and uncouth, he went on to spread ugly rumours that he was insulted and abused at our premise. This fact came to light when your BKC office took an ENORMOUS delay in attending to my registered problem of the machine going defunct within 3 weeks of its purchase.

Again to bring to your attention, It took no less than 21 working days for your staff to realise the problem and get the machine replaced only at the continued persistence at my hand.

This nonsensical and almost whimsical service standard almost became consistent when the machine again ran into trouble within three months and it took several reminders to get the Service centre to visit us.

What happened the previous week has literally spilt my anger and i can NO MORE be tolerant to your company's screwed up service standards.
After the machine showed problems since Monday 16th Feb 2009, We registered a complaint on Tuesday 17th Feb 2009. As usual, we were assured by your Hotline staff that someone would attend to us within 48 hours and passed on the Service centre's contact details. "Lucky Service Centre".
This shoddy franchisee of yours however denied having recieved our complaint at all and chose to insist that some other Service centre named " Grover Services" would be attending to us. Inspite of this, your Hotline staff[protected], Mr. Vinay, Mr. Siddharth, Mr. Srinivas, Ms Pooja...(They are as many who have stood to doing NOTHING yet). they all insisted that it is Lucky services who shall be servicing the machine. MY ONLY QUESTION HERE IS... WHY IS MY COMPLAINT BEING TOSSED AROUND STILL INSPITE OF SUCH REPEATED REMINDERS?????????

Till date, as i write this mail to you, NO ONE...I REPEAT...NO ONE HAS BOTHERED TO REVERT, RESPOND OR ASSURE that the machine problem shall be attended to.

I have LOST ALL belief that yours is a company of global standards who have failed SO MISERABLY ON ALL COUNTS when it comes to SIMPLE after sales servicing...

My next step would indeed be raising this issue in the consumer forum wherein i shall rightfully seek redressal against such Nonsensical whims being inflicted against us customers.

If there is ANY DECENCY amongst the Top bosses at IFB, i'd expect a tendered apology for this ruckus caused over the past few months... The false allegations of your Service staff including Mr Singh...The lack of any response towards the machine replacement for over 3 weeks...THe continued shoddiness by way of absence of ANY response towards my complaints... LEave alone attending to them... In light of absence of any response from your side. I shall strongly believe that this Complaint feedback has also been thrown into garbage... Just reflecting your focus on Customer quality...ZERO...