IFB Industries Complaints & Reviews

My IFB washing machine Senator 6kg started giving problems of water leakage. I have an AMC for two years from Oct 2008 till Oct 2010. The company technician who attended the complaint claimed that the drum was damaged and wneeded replacement. He also showed us a coin which he claimed he pulled out from the machine. This he said was the customer's fault and therefore I would have to pay for the cost of the drum. This is an obvious scam on the part of the company where rather than replace any parts free of charge as required by the conditions of the AMC, they teach their mechanics to show a coin and tell the customer that the machine is damaged due to the customers negligence. Customers need to be made aware of this and avoid signing an AMC with companies like IFB

Myself, Victor Pereira working with Indian Institute of Management-Ahmedabad, as In-charge, Students Activity Office. We had bought 27 washing machines from IFB company in the month of October 2008, we have got ONE year warranty for these machines. Recently there was a problem with one of the washing machine, I registered the complaint on their Toll Free no.[protected] twice in last fifteen days, they have even sent me the written confirmation through SMS, but nobody comes for the repaires. IFB being such huge company, ignores our institute. IIM-A, being such reputed institute in the world, I understand the problem faced by the other customers. I wish they come soon resolve the problem.

I HAVE PURCHASED ONE WASHING MACHINE LAST YEAR TO GIVE A GIFT TO MY NEWLY WEDED DAUGHTER AS YOUR PRODUCT IS ONE OF THE BEST IN WASHING MACHINE. SINCE I HAVE PURCHASED THIS IS BEING UNDER COMPLAINT AND REPEATED REMINDER TO YOUR LOCAL SERVICE REMINDER. LAST VISIT OF YOUR LOCAL SERVICE ENGG. BY MR. MUKESH OLD TICKET NO. 2837213 AND NEW COMPLAINT NO IS 2849574. HOPE YOU CAN CHANGE THE PRODUCT AND REPLACE THE SAME WITH NEW ONE. EVEN TODAY YOUR AHMEDABAD REP. MR. BRIGESH MOB. NO. [protected] HAS PROMISED TO LOOK INTO THIS MATTER. AND YOUR LOCAL DEALER. M/S CHROMA REP. BY MR. PRADIP IS ALSO PROMISING THE SAME. BUT I REGRET TO STATE THAT WE ARE GETTING ONLY PROMISES. WE WOULD LIKE TO REPLACE THE PRODUCT, AS THIS IS THE MATTER OF THE REPUTATION OF YOUR COMPANY. PLEASE DO THE NEEDFUL. REPORTED ON 23/03/09 TO IFB COMPANY SITE..

NOW WE HAVE RECEIVED A NEW TICKET NO. 2862364. DT. 26/03/09. STATING TO REPORT THE SAME ON THE COMPANY'S SITE. WE HAVE NOT RECEIVED ANY CALL FROM THE SERVICE CENTRE NOR ANY SERVICE ENGINEER HAS VISITED. THE WARRANTY PERIOD WILL BE EXPIRED LIKE THIS ONLY. WE WANT TO GET THE PRODUCT REPLACED.

we have recived one IFB make Washing Machine ( refer above Product Name) on 27/03/2009.
For first time demonstration IFB authorised service provider in Chennai( M/s IFB Care) has givenme a Ticket No:2867301. but they are saying they can send their service person on 30th of march 2009.

i wnat to know for every customer IFB first time service will be made after 04 days of delivery?

please clarify also kindly inform your IFB care Chennai-india to take proper response regarding this issue.

25/3/09
From
K.P.Vignesh
No 2/1, Gandhi Road,
Singaperumal koil,
Kanchepuram DT.
To,
1 The Manager IFB
Plot No.IND-5, Sector-1
East Calcutta Towenship,
Calcatta-700078

2 The Manager IFB
Bangalore

3 The Manager IFB
Ravi colony, 1st Street,
Guindy, CH-600016

4 Manager
Chellamani&co
Chennai -43
Sirs,
Sub:- Complained about - manufacturing defect – request for replacement of new IFB Washing machine regarding :-

Ref:- Our complained date (phone) 10/07, 12/07, 2/08, 5/08, (Letter,
Phone) 26/8/08, 18/9/08, 9/10/08, 9/01/09
I have purchased one IFB Washing machine Digital 5 kg Model manufactured by you through your retail dealer M/s Chellamani&co Chennai -43 Vide bill NoApp/7715 dated18/9/2007.
From the date of purchase the washing machine is not working properly and we have been making complained has referred above. For attending the complained there is no proper service center in the madras and kanchepuram Dt. For attending a complained. We have to contact your banglore office who will give cell no of the service engineer number. service engineer not attending the fault immediately but take three or four weeks to visit my house and see the fault.
Every time new service engineer attuned the fault and every time they admit the manufacturing defect but they take time to replace the parts are complete the repair. I am not happy with the way in which your service engineers are attending the fault and also function of the washing machine.
The history of the fault attend by your service engineer would establish that the washing machine purchased by me suffers from manufacturing defect. The not attending the fault in time and not making the washing machine to function good cause mental agony to me. I have rupees 50000 thousand has compensation for the mental agony suffered by me till date. .
I request you to replace the defective washing machine by a new one. Other
wise I have to file civil, criminal and consumer cases against you for remedies.
Please kindly comply the request with in 7 days from the date of receipt of this notice failing which I have to take legal actions for replacement of machine and for compensation mentioned above.
Thanking you,
Yours faithfully,
k.p.vignesh

I have an IFB Washing Machine which has an Annual Maintainance Contract. Machine Model- Excel. Machine Serial No- 096290. Contract com. date- 12/8/2008 Contract Exp Date- 11/8/2009. Iam really fed up regarding their Service center. IFB Helpline[protected]. Atleast 3-4 times, when i have made complaints, their service guys take 2-3 days to respond. If there a serious problem it takes them 4-5 days to take the machine to their service Centre. Complaint no - 2842561, dated 21st March 2009. Their service centre guy came on monday (i.e.23rdMarch 2009) and told me that he would take the washing machine to their service centre on tuesday (i.e.24th March 2009).The persons name was Mr.Mateen [protected]. I have contacted the call centre on 25th march 2009, 26th March 2009.

Iam really fed up & i think IFB must also concentrate on after sales department. I have paid Rs2094 as annual Maintainance, this is what i get for paying this amount.

i purchased ifb 20SC2 microwaveowen of ifb from jyoti electronics meerut vide bill no.1048 on dated 16.12.08, the centre wheel (star shape) has broken in only a short period. i am tyring to book complaint at toll free no. and customer care no. but no response. please retify the problem. my contact no. is [protected]

I have a 5 kg digital front load washing machine which makes jerking sound and shows E 7 and stops..my complaint # 2842712. When i complained on 21.03.2009 they sent a technician who said there is problem in motor so it should be changed...after several calls again on 23.03.09 one person came who said machine should be t aken to service center. My machine is giving continuous problems from past 2yrs. Last time when i had same problem few months back they took it to service center and repaired..after that repair digital display doesnot show END after completing washing and the door can be opened easily even when machine is running. Please rectify the problems as early as possible.

Complaints:
1. Jerking sound in th machine, and shows E 7 and stops.
2. Diplay does not show END after completing washing.
3. Door can be easily opened even when the machine is running.

Sir,

I purchased a Washing M/c ( IFB- ELENA DX ) on 24/08/2008 FROM GHAZIABAD.

WHILE WASHING THE CLOTHES M/C NOT RANSING & DRYING THE CLOTHES PROPERLY.
IT LEAVES DETERGENT IN CLOTHES. CLOTHES ARE ALSO WETY ( NOT FULLY DRY AS PER Co. STANDRED.)

FOLLOWING ARE THE COMPLENTS NO. IN IFB COMPANY.
MY COMPLENT NOS. ARE 2711085 DT. 10/02/09
2648650 DT. 23/01/09
2602912 DT. 09/01/09

SINCE 09/01/2009 NO BODY ATTENED MY COMPLENT.

my m/c is under warranty and i also made a payment of 1600/- agst. 2 year extended warrenty.
so now i have 4 Yr. warranty.


So you are kindly requested to pl. resolve my prob.


Kavita Aggarwal

I need spares like filter, wash bag, machine cover etc.,

when contacted to your person first thing they dodge here and there by giving to contact other No.

when person is there they say i need to buy complete set of pipe,

whereas filters are a separate unit.

I am not able to understand wheather you people want to do business/customer satisfication or want to make money at early. By doing like this.

This is the first mail to IFB complaints next definately it will be to Media stating IFB is doing like this.

My contact No. [protected]
Res No. 25454623

>Sir / Madam,
> >I wish to state that I had purchased IFB Digital 6 kg washing machine bearing the Sl.No.3057 on 28.12.2005 and the same was under AMC for one year from 23.02.2008 to 22. 02.2009.( AMC No.024323, ICR No.34844, ICR Date:23.02.2008)It had some problem regarding water inlet into the machine. We made a complaint on 18.02.2009 and the complaint register number is 2738947.A representative (Name:Mr.Selvam)attended the complaint on 19.03.2009 & 25.03.2009 for the same defect and replaced three way magnetic valve of China make. He had attended the fault during power failure and assured that the defect was rectified and it will be OK. Later we came to know that the defect was not rectified properly and the machine is showing the same problem.
> >In this connection, I request that a well trained mechanic may kindly be sent to attend the problem at an early date and make the washing machine in good working condition.
>NOTE:Kindly replace the Original Three Way Magnetic Valve.
> >P.Thejomoorthy.
>I made above complaint over phone for several times and through e-mail on 9th March 2009. Till date no one has turned up to attend the same.
>I request you kindly help me in this regard.
P.Thejomoorthy.

sir,
i had purchased ifb washing machine through bajaj finance on 19.12.2008 with down payment with T.Narendra Babu(executive in bajaj electronics, lakidikapool, hyderabad)& his cell no;[protected].i was committed a EMI date on 5th every month and first EMI comes on 05.02.2009(same written in application and i have written proof).In spite of this, ECS applied on 15.01.2009.At this time, no funds in my account and it was bounced.ICICI made penalty of Rs.281/-and it was repeated in the same month.so i was loose 562/-and your recovery agent asking EMI+600/- fine.How can i bare this much of harassment?i have all written proofs and thinking to go legally.At this stage, you may solve my problems i.e, 1.Rs.562/-(fine in bank) 2.i don't want to pay jan-2009 EMI 3.i con't able to pay EMI on 5th every month 4.i need not to pay fine on EMI.
even though you may solve above problems, you con't give solution my bank account bounce remark.



Yours Faithfull costomer
GANGAGHAR SAGINALA
cell no.[protected]

We had the misfortune of buying your washing machine on 10 March 2008 at Viveks – Vadapalani, Chennai and it was the beginning of the nightmare called IFB.

Two months after buying the Washing machine the calls to the customer service began and 10 months later it still continues quite regularly to plead the service guys to perform a miracle.

If the calls to the Customer Service centre are tracked, the complaints lodged in the last 11 months are more than 10.

My recent call to the service centre was on 20 February 2009 and the machine is yet to be rectified.

Despite more than a dozen calls in the last month speaking to your various CSO's(Mr.Rakesh, Ms.Karpakam and the rest which includes Ms.Vidya who is supposedly the Head of Customer Service), at the toll free it still stands unresolved.
When I spoke to Ms.Vidya on 14 March 2009, she was KIND enough to assure a call back in 30 mins for which 3 days later am still waiting.The service personnel are coming up with new reasons like drain pipe change n installation of stabilizer after which its still not working.Now supposedly the switch board has to be changed of which they have no stock.

Today I called the call centre again and Mr.Rakesh says all are in a meeting and will call back in half an hour.

Within a span of one year when the product is still on warranty, if there have been more than 10 problems identified in the product, even to layman its quite obvious that we have been dumped with a defective product for a hefty price.

Dealers refuse to answer the calls and service personnel promise calls which never come, what is the customer expected to do?

Change the product or refund the amount we have paid for the product.

I made a complaint for repair of my Microwave Oven, Model 23SG1S of IFB Limited at Chandigarh.[protected]. I was informed that PCB is out of order and needs to be replaced. A sum of Rs. 1800 for PCB replacement and Rs. 165 as repair services has been charged from me. I wish to know whether the charges are genuine. I have not been able to find the Price List of IFB spare parts / accessories.

Trying to send this email to IFB, India.

Dear Sir,

Below is a copy of the email sent by my friend and POA holder Mr. Nandu (91 [protected]) from Mumbai.

In brief:

I had purchased IFB products from the exhibition in May 2007 for my two apartments in Mumbai.

Prashant Apts (currently rented out ) - washing mashine/ dryer/ dishwasher/ microwave

Nibbana Annexe - washing mashine/ dryer/dishwasher/ microwave . These appliances were delivered but never installed / checked or demonstrations given as no one resides in these premises then or currently.

In February 2009 I was personally in Mumbai and requested your service centre to come and do the installations and demonstrations.

Your technician Mr. Nizam ([protected]) and Mr. Mohamed checked and installed all except the microwave which was not working / could not be repaired. Please bear in mind that all appliances were untouched previously from the date of delivery till your technician visit . On the delivery challan please note installation of the washing mashine/ dryer/ dishwasher is recorded as 26th February 2009.

I subsequenly spoke with Mr. Michael and Mr Gautam[protected] who suggested that a senior technician would come and check the microwave. This gentlemen came and verified that the microwave was a defective piece and would need replacement ( as it was brand new ) I spoke with Mr. Gautam in conjuction with your senior technician and was assured that the microwave would be replaced asap .This surprisingly has not been done to date.

I am quite amazed that a company of your standing does not back the products it supplies. A defective product is delivered to the consumer, your technicians report that the product is brand new defective, you confirm replacement and then go back on your commitment . What a state of affairs !! and to add insult to injury your company personnel have the audacity to respond rudely !!

Now whom do we seek to redress this unfortunate state of affairs ?

Your Sincerely,

Kumar Chainani
Magnet Trdg. Corp.(HK) Ltd.,
6/F, Rm.A, East Wing, Sincere Insurance Bldg,
4 - 6, Hennessy Road, Wanchai
Hongkong
TEL[protected]
FAX[protected]

Mumbai mobile : [protected]
EMAIL: [protected]@netvigator.com

Note : My friend Mr. Nandu's mobile telephone number is on your company records and so is mine (This is used only when I am in India )

--- Original Message -----

From: [protected]@vsnl.com
To: Kumar Chainani
Sent: Tuesday, March 10, 2009 1:41 PM
Subject: IFB


Hi Kumar,

Following r the details:

mumbai_ [protected]@ifbglobal.com Contact person Mr.Iginitus Gonsalves

Mumbai head Mr. Mitesh Jain[protected]

Service Head Micheal 24475968

6/3/09 Called Micheal . Very arrogant. Made damaging statements.

7/3/090 1.40pm Called Mitesh (on advice of Micheal). Did not answer my call

" 3 pm Called Micheal to inform him about the call made to Mitesh.

" 4.30pm Called Micheal again to inform him that Mitesh has as yet not called.

10/3/09 Called Micheal to tell hm that I am still awaiting a call from IFB.

Bye.

Nandu.

Dear Concerned,

Reference to the Complaint No 2799795 dated 7th March'2009, I want to bring to ur notice the pathetic service being provided by your company.Many complaints have been logged from last 42 days at your customer care but till date no proper resolution has been provided.

Pls get the same resolved in next 24 hours or I will be forced to go to Consumer court. I have contact numbers of Mr Hemant Arora who is so busy that he cannot attend any of the calls. Today I have spoken to ur Executive who has given contact no of Mr Gurinderjit Singh saying that he will finally get the problem resolved (The thermostat in the machine is not working- same was working when the complaint was logged for the first time but after ur engineers visit it is not working). This machine is under AMC and so the company is least bothered as they have already taken the amount in advance.

For ur information I have kept record of all the complaints and it will be difficult for the company to pay the damages.

Hope the things will be resolved on priority basis which is expected from a good company.

Regards,

Satish Ahuja

Hi,
Ob 5th-Feb-2009 while placing order for IFB Washing Machine (Senetor-DX) on IFB Website JAVA error ocurred and no confirmation message generated regarding order placement so i have tried for the second time & same error occured second time so i stopped.
Next day i received credit card alert that amount for both the orders so i have launched complain on IFB website and i have a reply also from the IFB global team member Ms.Kanika so i waited for there action but no reply since then from IFB team.
Mean while credit card statement generated for both the orders so i requested to cancel both orders & they accepted but still i have to pay a minimum amount for both the order till order has been canceled.
I have contacted atleast 20 times to IFB custmoer care center but not even a single time they replied satisfactory. As per IFB customer care executive they don't have any information regarding this and they had comunicated the matter to their upper level. every time they told that we will check and call you within 1 or 2 hrs but till now i have not received any phone call from IFB.
As per IFB procedure an E-mail is sent to the customer for the confirmation of an order & i have not received any such mail and i'm presently paying the money for what i have not received any ordered thing.


Please look into the matter.

I purchased Alite model of IFB washing machine in 2007. It is under Warranty period upto 2011. I lodged a complaint about overheating of the machine on 15.1.2009. The problem has not been attended properly even after repeated phone calls to local Jaipur office and to the Call Centre complaint No. The service engineer has been coming and going without proper part for replacement. We are told that the defective part will come from Goa.
I spoke to Officer-in-Charge of IFB at Jaipur (who claims to be an engineer herself) on 26th February, 2009.She promised to see that the defect in the machine is rectified within 5 days. Another 10 days have passed but the solution is no where in sight. It appears the defective part is yet to be received from Goa. In these days of fast communication, why cant Jaipur office get the correct replacement within 2 days from Goa.
We are frustated. IFB may soon loose it market if treat the complaint in this manner

In my within warranty IFB micro-oven (Model no. 30SC2) had corrosion in the inner body (cooking cabinet). Though it is made of stain-less steel. It became very much unhygienic. I lodged a complain to IFB on 08 Jan 2009 at 10:00 pm (Complain ticket no. 2599885 dated 08 Jan 2009). Within two days, one representative of the company visited our house & inspected the unit and confirmed the warranty failure of the unit’s inner part. He informed that company would replace the part. However, till date despite of several request to the company’s Kolkata service centre, no action has been taken to repair/replace the part of my machine.

S.Manian
38, III Street, RajaRajeshwariNagar
Madipakkam, Chennai-600091
Ph:[protected]

I purchased an IFB washing Machine Model:Elite 5Kg, in Feb 2007 from your showroom at Sterling Road in Chennai. This machine was under repair most of the time. I make complaint and your people come and attend, it will work for 10 to 15 days and again repair. This goes on till today.

I suspect, there is some manufacturing defect in that machine.

IFB has got reputation and always want to maintain cordial relationship with its clients. Earlier also I was having an IFB washing Machine and that was giving very good service for a decade.

I purchased this machine by exchanging the old hoping to get improved machine. But this proved otherwise and we are suffering for the last two years.

I expect IFB to act on my complaint and do what best you can do to retain client’s confidence over IFB.

Thanking you,

Yours truly,

Manian.S.