IFB Industries Complaints & Reviews

I have an IFB washing machine which is under AMC had a minor problem with the handle of the machine was replaced with the new one but not fixed properly by technician Narendra (Mob: [protected]) from Uppal branch, Hyderabad whose manager is Mr. Sukur (Mob: [protected]) with Ticket# [protected] dated August 19th 2020. We faced issues since then regarding the door lock and on repeated follow-up with the manager was not addressed and was given temporary solution for it.

Later raised a new Ticket# [protected] on Jan 17th 2021 which was assigned to Safilguda branch and upon analysis by the technician found that the door lock issue was due to bypass to run the machine by Narender and had to replace the entire door frame which incurred me the cost of Rs. 1400 and mental agony.

I request the IFB management to take stringent action against the Authorized Uppal branch team and compensate me accordingly.

Regards,
Bhaskar
(my details can be pulled from the ticket numbers mentioned above)

Very bad experience after buying this, in one year again this machine not working, not draining water completely from clothes

We had bought a IFB washing machine front loading on the 14th July
2020. Till date no servicing has been done. We get phone calls informing us that they would be sending the service engineer for the servicing but no one attends.
The model is Diva AQ SX serial no.[protected].
Our address is 134/1 Namya Farm Bhugathagally Off Bannur Road Mysore 570010. Mobie numbers [protected]/[protected].
Please ensure that the servicing is done immediately.
Suchitha Shrinagesh / Mahadev Shrinagesh

There is door problem

(1) The IFB Washing Machine Front Load ELITE PLUS SXRS (Serial No.[protected] was purchased on[protected].

(2) The problem faced in above mentioned washing machine is it's Noise, Heater and Vibration issues, because of which the whole washing machine moves by itself from its place, the heater doesn't work properly & the noise is extremely high.

(3) The washing machine has been replaced in 2019 after being repaired 8-10 times and the parts of the washing machine were replaced all these times.

(4) Now the same problems are coming again, It is very clear that there is some fault in the design of this model of IFB which they don't want to acknowledge.

(5) For the current problems i raised a complaint on 9-Nov-2020 vide Ticket ID [protected], the ticket was closed by the company without resolving the issue.

(6) I then again raised the Ticket on 23-Nov-2020 vide ID [protected] which is still open, the technician visited and acknowledged all the issues namely Belt Noise, Motor Noise, Shocker Issue but after waiting for 10 days the technician came and only replaced the belt for the noise & denied to replace the another parts, he said such noise will come and such vibrations are OK (The Ticket ID [protected] is still open from the past many months).

(7) I even talked to the customer support many times & every time they said that they have forwarded the complaint and all the parts will be replaced by the technical but clearly IFB don't do as they assure the customers over the call.

(8) The company has clearly denied to rectify the faults in the machine under warranty. As the machine has already been replaced by the company due to faulty parts in the past, I request you to advise the company to pickup the machine from my address and issue the refund of the bill amount at the earliest, As I won't be able to trust the repair provided by the company because the fault is persistent even after complete replacement of the product.

(9) I also raised a grievance on the Consumer Forum vide Grievance Number: 2472309 dated 28-Dec-2020, after which i received a call from the IFB GOA PLANT, i explained the issue again to the representative in details, she then told me that she will discuss my case for the replacement/refund of the product with her superiors and will resolve the issue as per customer request but as expected IFB is only fooling the customers by making false promises over the call. Because after talking to me over call IFB closed Consumer Grievance Number: 2472309 from their end stating that they won't replace/refund the product and will only repair (in actual IFB is not even providing proper repairs for under warranty products).

(10) the 2nd Consumer forum Grievance No. is 2493760 dated 8-Jan-2021 was also closed by IFB by mentioning wrong information that "the senior service ambassador has check the machine & found it OK" but in actual no one even called let alone visiting to check the washing machine, it clearly indicates that IFB is doing fraud with the costumers as well as with the Government agencies by quoting false information on the government consumer forum.

(11) If the faults that are present in the machine are OK as per the company than IFB should close their after sale services as they are not ready to even acknowledge the faults in their products and if these faults (Heater not working, Noise from Motor, Machine moving from its place on its own during operation) are OK than there is a need from the Government agency to check how IFB even got the license to see these products in the market ?

(12) It is clear that IFB doesn't care about the customer care complaints and only wants to fool the customers by their false words.

(13) Requesting here again for refund of my product considering that IFB is neither providing proper repairs under warranty as per their own commitments nor agreeing to replace/refund the product and only fooling its customers in the name of after sale services during warranty period. After logging the complaint in the consumer forum, i'm getting calls from IFB service center that Technician will visit but they are only calling and in actual no one is even visiting to check the washing machine.

(14) Also IFB is advised to at least discuss with the customer before closing the complaint to get customer's feedbacks and opinions, IFB is selling a product and it is the liability of the company to address the occurring issues in their product. IFB needs to understand that there is always some government agency above them which is present to prevent company like IFB to fraud the customers like the way IFB is doing with me, clearly IFB doesn't care about any such thing.

(15) I have also tried contacting IFB on social media (Twitter, FaceBook) and also via mail but IFB is not replying on any platform.

(16) As IFB has denied to address the customer complaint, please guide me on how to proceed against IFB for the refund + harassments + false information being provided by IFB.

Humming sounds during running

When i called customer care about my washing machine problem they said that i should go for AMC(annual maintenance contract).it will save labour charges as well as for any part replacement.so i went for amc and when technician came and resolved my machine problem.he charged me for amc(3870/-) as well as 60% of drum kit replacement as well as for bearing replacement (4200/-) total he charged me 8000/-. And said tht amc is valid only after 60 day of from the date of amc.

I called up technician by calling toll free number of IFB as my machine was not working. He checked it twice and said there is a voltage issue as voltage was high. He asked me call electrician and fix voltage. I asked him " should I call local electrician". He said yes. Then local electrician came and he had cut my ifb wire and connected it with steplizer. Still problem was not fixed. Then I called on technician number to ask him what to do. He still did not tell me if what to do. He said it's a volatge problem. So I called bses electricity department. Their line man reached within 5 minutes of calling and fixed the problem. They took my complaint as an emergency issue. How come if ifb technician did not know what to do how come he gave me wrong information that I could call local electrician. Also when I called his franchise the girl name Meenu picked call on number [protected]. And she was literally shouting at me when I narrated the whole issue to her. What nonsense is this going on with ifb. Also because of your technician I had to pay ₹825 to ifb for fixing another ifb wire. What for I am paying this when your technician gave me wrong information. Technician name is Awadh Kishore. I want this issue to be worked on asap. And my whole amount of ₹825 to be refunded.

This mail is in reference to the Ticket number [protected] generated on 8 Jan 21. My IFB washing machine is in AMC. I was told that the machine will b repaired in 7 days but even after 7 days, it's not repaired. Such a third class experience IFB is providing to your customers. Nikki gautam, an executive at ifb service complaint center, Dehradun, is continuously misleading wrong information. She is saying to call tomorrow and then again tomorrow. 10 days are over and still our washing machine is not repaired .IFB after sale service is completely bogus. We are very much disappointed and facing problem w.r.t Service. This type of service is not expected from such a reputed company

IFB BADDIEST AND WORST CUSTOMER SERVICE

I bought 34BC1 IFB MICROWAVE on 04/09/2018 from a local retail outlet in Bhilai. Which stopped working by September 2020, for which I login-ed the complaint by 26/09/2020 with registered compliant no. [protected].
After 2-3 days a IFB Service guy contacted me regarding the same and looked over it. He un-assembled the microwave at my residence and told me microwave’s the cavity need to be replaced . As the Product is under warranty I will Order/arrange the cavity as soon as possible. After 10-12 days again the service guy contacted me and asked me if I can bring my microwave to their service centre which is at Treasure Island Mall Road, Nehru Nagar, Bhilai as they ordered/arranged the products required for the microwave. As It will take 2-3+ hours to assemble the whole microwave again with the cavity changing process. So I took my IFB microwave and gave them at their service centre, and they told within one week they will deliver my microwave to my residence.
After 10-15 days now I have to contact the guy for the microwave regarding the service issue. And it’s been like 4 months still they have my microwave and major part is still they didn’t solved the issue. Every time I spoke to the service guy he give me excuses like the microwave is very expensive they are not getting the product parts easily delivered from the company end, sometimes the product part is on way as it is dispatched from the Companies manufacturing unit. And last and final the service guy excuse was it been 4th or 5th time the delivered product which they ordered, came wrong. Twice was the product part got damaged while transportation.

Such a Bad and worst service I ever had yet. No product management, no parts arrangements. It’s been 4 months still they didn’t resolved problem and still they have the microwave. We are really frustrated with service support we received from IFB. Our microwave is still under warranty but it has become completely useless now. Their customer care tells us that they will get it fixed once the spare parts are available. God only knows when. I’d definitely not recommend this product to anyone.

#ifbcustomercare #ifbcustomercomplaints #ifbglobal #ifbglobalcomplaints #worstservice #badcompanies

We have registered complaint an year ago till now the complaint is not resolved
this is the worst company and worst service
my machine is dead from more than 12 months

Water leaking from the bottom of the machine, when the machine is running

We bought the below Washing Machine from Amazon in Nov'19:
IFB 7.5 kg Fully-Automatic Front Loading Washing Machine (Elite WX, White, Inbuilt Heater, Aqua Energie water softener)

The Washing machine has water gushing out while the power is on. The inner rubber seal of the rim has a slight bend which appeared within the 1st 2 months o[censored]sage and has increased some more.

On contacting Cust Support they sent a service engineer and as per his assessment the rubber seal needs to be replaced which costs Rs. 3250. plus he asked to put a filter which is Rs.1800. The reason provided is that bend can occur due to lack of soft water

Now WHY should i pay close to 18-20% of the cost of the machine in 1 year period when the rubber rim has a product quality defect which clearly could be seen within 2 months o[censored]sage and the product labels itself has having water softening feature????

Kindly help in resolving the matter,

Washing machine is not intaking the liquid soap. Water is ejected out, without the clothes being washed.

We had booked an IFB front load washing machine for 21k. The new machine was installed and within a week started giving problem. The washing cycle did not end even after 2 hours and when we asked for the service personnel to check he said that the problem is with the mother board and needs to be replaced. We raised an exchange request and it was approved by customer care center through a message. Then even after one month, nobody turned up,...

Customer Code:[protected]
Customer Name:R.AMARNATH REDDY
Serial No:[protected]
Model Description:SENORITA AQUA VX 6.5
AMC/Warranty End Date:[protected].
I had registered complaint regarding time difference between setting and actual; high noice during spin. After 1 month Service person visited for general maintenance not regarding complaint. service person told that mother board was having problem and cannot be replaced now because it is damaged 25% only. Our warranty is going to complete on 11 jan 2021. If you don't replace the damaged parts during warranty, then what is the use of warranty? Moreover service person asking to take AMC. During purchase IFB person told that 100% replacement during warranty which is not happening actually.

Hi, This is srinivas, My washing machine getting problem due to the rubber got smoked and smell. I think we need it change. I am in AMC period. My registered contact no. is [protected]. Also change the address. Srinivas Tikaigari, Sree Keerthi Towers, Flat No. C-304, 3rd floor, C Block. Near Lalapet flyover, Opp: Nafeez function hall. Lalapet, Hyderabad Pin 500 017. Telangana. I expected the reply soon.

Ifb washing machine purchased on 25/8/2019...after using nearly 1 year it's displaying some fault attached in photos...actually we raise complaint over phone to ifb service members they came and check and resolve it but after one day same prob is raising.now it's almost 8 times happening.we are not satisfied with the service..same prob coming again and again and we can't use it further...please resolve it completely or exchange my product because it's just one year after purchasing..such a big company big product, is the lifetime is 1 year?? I can't accept this, , please resolve without making further lifetime same prob or exchange my product or I need to go consumer court...

Our washing machine starts up, takes power, but the start button is unresponsive. The screen shows "Extra Rinse/ Delay"

Good evening Sir/Ma'am, I recently contacted customer care helpline number, they said that they will send someone soon to do the service of our washing machine. But no one came to do the service of our washing machine. We called them atleast 2-3 times but no one came.
Now the customer care service number are not responding.
Please look into the matter....