IFB Industries Complaints & Reviews

We did not submit any service request .But we got an SMS from IFB that our service Request is registered . Also got following Messages that our service Request has been solved .

This happened recently and we also had 2 more similar in the past

Not sure if their is any miss use of our Annual contract

During every wash of cloths we find some light black colour residual or deposition...some what like algae sort layer [bits ] found in every wash.

with regret express, your customer care number does not work at all

We called ifb engineer 0n 10th nov for board problem, he came and visited collected 6500 for amc and board and promised to give d board on 17 th but as of now there is no revert and not picking up call. Reg this we spoke with everyone fm ifb but no use. I never seen such type of worst services across industry. Height of it they gave me 2 invoices with different amount I don't know y. Abi enterprise agencies located in kolathur, chennai, a number 1 fraud company for ifb, they take money and will not respond.

I have complied in in 9th month 2020 and my complaint id number is[protected].the technician came to my home and said that the power board is the problem. and till now still it's 11th month 2020 .they have not rectified the problem .I have purchased this washing machine more than 50000 and I don't know what to do. will the technician rectify the problem.

Hi Everyone,
I am writing this after facing mental trauma and 3 months of continuous follow up and calls without any solution on the issue I have faced with IFB Washing Machine. Out of 4 years of warranty, only 1 year passed till now
Customer Name MAJIDA ANSARI .
Model TL-SDG 9.5KG AQUA
Customer Number [protected]
Warranty Start Date 05.04.2019
Warranty End Date 05.04.2023

But thanks to the customer support service provided by my favourite (not any more :-( IFB. Now I am at a stage where I regret why I was associated with and purchased IFB products and I am sure I will share my experience with my family, friends and social circle.
Chapter-1I have opened the ticket no [protected] and started following up since 12 Sep 2020. Multiple calls, a technician visited my flat and tried to resolve the issue which doesn't happen but WOW your respected team has closed the ticket without even talking or confirming me to back. I have literally pleaded in front of the technician that we are going to have a sister marriage and a lot of guests will be coming. Please help me with the best possible solution otherwise it will be a big challenge for us and shame as well but WHO CARES...at least IFB doesn't for their customer. Is this the way IFB has designed the customer experience process? How can you close the ticket if the issue is not resolved? Where is your quality check for the resolved ticket? Or IFB does not care at all once the product is sold out to customers. I think so and made me understand that it was my biggest fault to purchase IFB appliances.

Chapter-2Multiple follow ups and calls on the first ticket but nothing happened as our dear technician madam has closed the ticket. So someone has advised me to open a new ticket ([protected]) and we will rectify in two days. It was discussed in Oct and today is 18 nov and I am still waiting for resolution. How good UFB is helping their customers here is the example. When I requested in OCt that I have marriage on 4th nov so need urgent help from IFB. Even if you want to take the machine to your service center, repair it or give me some alternative one so that I can handle the load which I will have during the marriage and festive time, no one was ready to even receive my call and help me.
There are many rounds of discussion on call, chat, whatsapp which obviously no use mentioning here again. I hope you will be able to understand the pain we have gone through, the challenge we have faced by relying on IFB and the faith we have lost from IFB. Same statement is being made "Parts are coming" again and again with me and I don't know whether IFB has made a special washing machine for me and now they are manufacturing those special parts which is taking 3 months time and I don't know how much more. But sorry I can't wait any more for your so called parts which are in the making process I believe. I don't want to repair this machine anymore.
KINDLY REPLACE MY MACHINE WITH OTHER ONE. ELSE KINDLY TAKE BACK YOUR MACHINE. I DON'T WANT IT ANYMORE.
Else no problem I will assume that it was a learning opportunity for me to be associated with IFB and will help others also with my experience. I hope IFB will have at least that courtesy to this else I have to look out out for last option of consumer court.

Product good till it covers under warranty
service rating - if there is any number below 0 i could rate that for, after sales service.
If the complaint is attended immediately we can use the machine
or we would take an alternate solution and move on, with anger, on ifb not the service people.
This has been going on for years but dont know why ifb is not loking in to it.
Unless they have the pockets full,
but they dont know the ground is slipping under them.

Right from the day of purchase we are facing abnormal sound & high vibration issue in captioned subject machine.

3-4 times your local un-skilled service person visited & attend the issue vide ticket no.[protected].07.2020), [protected] (23.07.2020)& [protected] (07.08.2020) & could not rectify the complaint.

We had bought it 4 yrs. back(on 14.08.2016) vide invoice no. 98 through your local dealer M/s Shri Vinayak enterprises, Chittorgarh (Raj.) but right from the beginning we are facing the above issue.

My address & contact details are as under:-

customer ID : 11446396

LAXMI CHAND SHARMA
C-88, ZINC NAGAR,
CHITTORGARH-312021
MOB : [protected]

I ordered an IFB front load Washing Machine with model number TL- REW aqua 6.5 kg from Flipkart on 21/11/2020 ( Order No : OD[protected] . Order delivered on 27/10/2020 and a technician visited for installation and found machine is faulty and recommend for replacement . For confirming fault a technician supposed to visit us . But without contacting us technicians cancelled the appointment three times and now Flipkart going to cancel the return request as eligible time period is expiring. I felt cheated by IFB . Kindly resolve this issue at the earliest.

1. A washing machine was repaired vide ticket no- [protected] by M/s Induja Home Solution Pvt Ltd (Authorized Franchisee)
2. I was told that the the Washer motor was bad and was replaced.
3. I paid Rs Rs 4813.00 by chq no ppppppp, xxxxx bank
4. Later, next day, while looking at the removed motor, I noticed that the the Carbon Brush was exhausted, and hence the motor did not get supply to run.
5. As you know the carbon brush is a consumable for every motor which gets exhausted from time to time and needs replacement.
6. A carbon brush might cost less that Rs 100.00 or may be a little more or less.
7. Instead of replacing the brush, The motor was changed.
8. I feel cheated and taken for granted by this violation of my right as a consumer.
IFB needs to explain this unscrupulous activity and take necessary remedial action compensate me for loss

IFB executive cheated by charging Rs 8100
Complaint details:Mr Ram mohan manager for saidabad IFB center sent an unnprofessional 3 guys to repair front load 6.5 kg washing machine in 3 different days and finally exe by name Mr Gopi opened complete body of the machine changed parts in that and charged Rs 8100 and said everything is clear problem solved immediatly on next day same problem repated again contacted manager and executive gopi to complaint the same problem they came and quoting Rs 2800 extra to resolve the issue and asked them why cant they encountered issue at the instance issue day there is no answer with them...i want to talk to senior professional of IFB or i want highlight to your MD of IFB..paid receipt also available
Regards
G Srikanth
[protected]

I have ordered a fully automatic washing machine on 9th November but nobody came to fix it or to give us the demo even after three dayd

The ticket is already raised and we are getting the update but no body came

I bought IFB microwave oven model 25bc4 in Jan 2019 from Satya Chennai. Now the oven is not working and only the fan was spinning.. I contacted the customer care and they sent an executive and after opening the oven now the start button is also not working. He told me that it's the panel board problem and didn't resolve the problem as the spare was out of stock. He informed me that I have to pay 2000+ for spare as I am out of warranty. My question is how come this problem happened in a product from such a brand within 2 years of purchase. I am totally unhappy with this product and want your company to resolve this problem as soon as possible. I don't think it is worth to spent again 2500 on a product which is not even 2 years old.

After purchasing the washing machine till now no one came to explain the demo session

I Have done the AMC for my microwave on 23 Nov 2019 .vide Book No 002215 and receipt number [protected] dated 23 Nov 2019 for Rs. 1770/-
I have registered complaint number of time but your represented not visited. In spite of repeated requests your representative visited my house on 29 Oct 20 and raised a ticket [protected] and said i will carry out the repairs tomorrow but he did not turn till today. Now he is saying first renew the AMC than i will carryout the repair . and ticket has been closed i got the massage on 31 Oct 20.
I do not understand how the ticket has been closed with out carrying out the repairs. It seems your company is charging AMC amount with out providing the services and making the customers fool. Please look into the matter and carryout the repairs on TOP PRIORITY.
Thanks and Regards
Lt Col B S Bhardwaj
[protected], [protected]
B-100 iv floor sector 8 Dwarka
New Delhi -110075

Buyer beware! Don't buy IFB products. This is a long comment since I have had issues with IFB service that I would like to warn potential customers of.

While the product is good the service is very sub-par. I purchased a microwave oven model 25BCS-DD1 and while it is a decent machine within a year the front glass cover detached due to glue which could not withstand heat from oven. The service person who came, stuck it back and it lasted for two days before it fell off again.

Then due to a thunderstorm, the machine stopped working and when I called the service person in, he came looked at it, didn't even open it and said he would return with parts the next day. Of course, he never returned, never bothered to call or even take my numerous calls.

I called IFB back and they took my escalated complaint down but said due to technical issues they could not log the complaint on the system and promised to do so once the system was back up... nothing for another week.

Finally I called IFB for the nth time and they gave me new complaint number promising to have someone contact me but till now no one has called.

And all this perhaps because I know the PCB board needs replacing and still it is under warranty I think no one wants to service the machine.

Please buy another product which likely will be cheaper (this machine was MRP Rs. 18, 490) and service better. Because how can service ever be this bad.

My ifb 7 kg washing machine spin not working properly and door closing seal rubber also damaged plese provide best service as well as possible..thank you..

Dear IFB,

I have Senorita AQUA SX 6kg front load with not powering ON issue due to power fluctuations. Recently we contacted IFB service engineer, he visited and quoted around 6k for mother board and 1.5k for door lock. Really they are so expensive when compared to other brands. Please confirm with real prices to continue with IFB.
Thank you,
Nukesh

I purchased an ifb dryer 1 year ago. It has been giving me trouble for the past 10-15 days. I booked a complaint with the service centre after a lot of trouble... The two numbers are always busy...I can imagine how many complaints they are handling. The technician came after two days of booking the complaint. Did nothing and went away without my signature and closed the ticket. Since then I am calling them local service centre everyday. They are not responding. Every day giving some or the other excuse. Is this the kind of service that ifb provides? Is this what it Chatterjee's the customer so much money for its products? For a four year warranty product, product gives trouble from day 1. When you call for service no one responds. Worst customer service I have ever seen. LG, Samsung are way ahead in customer service. Please send technician immediately to solve the problem otherwise I will move the consumer court for redress of insufficiency of service.

Hi,
I have registered service request on 03/11/2020 for my IFB washing machine as black pieces comes out after washing. Ticket number [protected] was alloted to me. Engineer visited on 03/11/2020 and told that machine needs to be cleaned and he will again visit on 04/11/2020 with tools and accessories to open the drum, I paid him 590 Rs visiting fees for which I didn't get receipt. Next that another engineer visited and without opening and cleaning the machine he advices to replace drum with new one with Rs 5000. The problem is just cleaning of drum but engineer didn't even bother to clean it and telling useless things, two different engineers are advising two different logics. Why same engineer who visited on first day didn't attend on second day. There is no transparency from IFB as I didn't get the GST receipt of visiting fees. IFB is a brand in Washing machine industry butter these service engineers are spoiling it's name. Had a worst experience, would not recommend IFB washing machine to anybody.
Regards-
Sandip

Hi, We have a Senator 6kg washing machine. Cust. Code # 1033559. For getting the AMC amount, the service center from Hyderabad were harassing us by calling several times and once we paid it, the technician visited us and said that there are few parts that needs replacement and we were told by both the Branch Manager Mr. Kishore (+91 [protected]) and later was confirmed by the Area Manager stating that the parts would be replaced.

It is so unfortunate that now when I called Mr. Kishore he was not only rude but also stated that he would have forgotten about us, which seems so irresponsible to hear from a Branch Manager. How come they were able to call us so many times and not being able to forget when they have to collect the AMC amount?

This I feel is complete cheating and harassment from the service center personnel here in Hyderabad. I feel a threat from IFB that the services going forward will not be done properly even after paying the AMC for 2 years. If this is the case, please do let me know so that I CAN WRITE THIS AMOUNT AS CHARITY AMOUNT WHILE FILING MY TAXES.