IFB Industries Complaints & Reviews

Our IFB washing machine got repaired and we called for service under AMC.
But the technician did not repair the actual drum issue, but he told we need to change the cabinet.
We told him to change the drum as there was an issue with drum and we can keep the same cabinet but he did not listen and he insisted us to do the exchange.
I am not sure how accurate the info the technician provided. Because he was in a hurry that day when he visited my home.He left our home with in 15 mins without doing proper inspection.

But we checked with the another technician, he told it can be repaired without changing the cabinet. But the IFB technician simply told another issue and ignoring fixing the actual problem.

I request IFB team to service it under AMC. I have already informed them my AMC is getting expired soon, but they are delaying to fix the issue by telling one or other reason which makes no sense,

AMC number:[protected]

Ref number for this service: [protected]

We have bought IFB Washing machine model AW7201WB on 19/07/2014 at Chennai.
Issue : Currently the washing is done correctly but rinse and spin doesn't work properly.
I have registered complaint with IFB customer care number on 30/11/2020 for the issue(Ticket Number - [protected]).
I Got a call back from one of the IFB service center Chennai regarding the complaint, they said this washing machine is failure model of IFB and no more spare parts are available for that model. Only option is to exchange this washing machine(for around 5000 Rs) for new IFB model.
It is shocking and I am upset on the response for the service requested.
So does it mean there will be no service done for your products bought, rather you encourage exchange which ends at higher cost.
Without looking at the machine and condition they give this solution.
In what credibility can I buy the next machine from IFB.
please let me know if this is the only option for the product bought.
And just to say this they ask for service charge of Rs. 590.

Washing machine touch control not working and there is no response from customer care service

My washing machine is under warranty and giving door error.
Toll free numbers are not available and its mentioned 24*7 available.
I am trying there numbers since 5 days[protected],
[protected]. Really disappointing what kind of customer services you are providing. Not recommend anyone to buy with this brand.

I had bought IFB refrigerator Model No. RFFT 446EDWDLS on 31-Mar-2013.

On 10-Nov-2020, it developed a foul smell and shown “Sr” error code on the display. I have raised a ticket “[protected]” for the same. I have called several times but no technician visited on my place. After several calls to Customer care, Local Franchise and your branch head – North, finally a technician visits to my place on 23-Nov-2020. I have paid there visit charge for the same but he was unable to identify the problem as he was mainly service engineer for AC.

On 28-Nov-2020, I have called customer service for the status of my ticket “[protected]”, and it was said to me that ticket is cancelled as IFB denied repairs of the product as the repairs were not possible because spare parts is not available.

How can the company like IFB stops supplying spares much before the reasonable time when the model was last sold in the market? I bought this product in the good faith and brand value of IFB.

Please arrange a refrigerator expert to visit and spare parts if required any.

The appliance makes noise while in operation.

We purchased a Eva Aqua washing machine on Jan 2018 with warranty until Jan 2022. Details are as follows:

Customer Name: Balasubramaniyan

Model: EVA AQUA SX LDT (6KG 800 RPM)

Sr.no[protected]

Address: TVS Avenue, Anna Nagar western extension, Chennai -600101, Tamil Nadu.

Dealer: Royal Enterprises, Korattur area in chennai, TN.

Problem: Smoke coming from machine while dry spinning with load. Service dealer assigned by customer contact centre checked the machine and said to replace tub and front-load door rubber gasket and quoted price of ₹5500.

The technician said tub cost will be covered by warranty but door rubber gasket will cost ₹5500 and will NOT be covered by warranty.

I checked online and found that price of this spare part is less than ₹1000. I also spoke to a IFB dealer based in Coimbatore city and he said the cost for door gasket should be around ₹1500.

₹5500 is 20 percent of the purchase price of a brand new machine and this has been quoted for the gasket!

My query to you:

1. Is the rubber gasket NOT covered by warranty?

2. Please quote the official MRP price for rubber gasket for this model.

Reaching out to you since IFB customer care call centre said they cannot do anything in this situation. Please escalate this for appropriate resolution is my request. Thank you.

Regards,
Vatsala Balasubramanian

They changed our machinery parts nd are not giving us our bill nd guarantee card. very bad behaviour. everyone is saying differ thing.

if not so i ill go to Consumer forum

Dear Sir /Madam,

I am using IFB senator Aqua SX 8 kg front load washing machine. The washing machine is showing error message as please door lock even door is locked all of the sudden. I have approached IFB customer service center and requested for check the problem. They charged 650 rupees just for identify the problem and told the PCB and Door lock is not working. and they have to change and cost would be around 9000 including both door lock censor and PCB which is too much and there would not be any warranty or guarantee for that.

Never ever go with IFB because of too much cost of service and spares.

Dear IFB - Please let us the actual cost of PCB and is there any guarantee for that.

After spending huge money if there is no guarantee how to believe the brand. And they said if door lock not works PCB also not work. Every time we have spend thousands of rupees for PCB and Door lock.
Worst technology.

Regards,
SIva,
[protected]

I own a IFB Senorita SX 6kg 1000rpm. I bought it in May 2013. It has been running well since then. Today I put in some clothes to wash inside the machine at 10:30 am. The door was perfectly intact then.

Then I went back at 12:30 am to add some more clothes before I could start wash cycle and found that a big chunk of glass was missing. And a crack in corner. Later to find that glass has broken and fell inside the wash drum....

Unable to pass liquid surf from chamber

Date[protected]
serial number[protected]

Bought machine on 18 Nov and IFB people came for installation on date 23 Nov. We tried washing the clothes the same day but the water started leaking from back of the machine.
The washing didn't even start. We tried calling the contacts given but no help from anyone. I didn't expect this from such a brand company. I want to return the machine and get the refund. I have the bill receipt with me.
Please help me sort this out.

We did not submit any service request .But we got an SMS from IFB that our service Request is registered . Also got following Messages that our service Request has been solved .

This happened recently and we also had 2 more similar in the past

Not sure if their is any miss use of our Annual contract

During every wash of cloths we find some light black colour residual or deposition...some what like algae sort layer [bits ] found in every wash.

with regret express, your customer care number does not work at all

We called ifb engineer 0n 10th nov for board problem, he came and visited collected 6500 for amc and board and promised to give d board on 17 th but as of now there is no revert and not picking up call. Reg this we spoke with everyone fm ifb but no use. I never seen such type of worst services across industry. Height of it they gave me 2 invoices with different amount I don't know y. Abi enterprise agencies located in kolathur, chennai, a number 1 fraud company for ifb, they take money and will not respond.

I have complied in in 9th month 2020 and my complaint id number is[protected].the technician came to my home and said that the power board is the problem. and till now still it's 11th month 2020 .they have not rectified the problem .I have purchased this washing machine more than 50000 and I don't know what to do. will the technician rectify the problem.

Hi Everyone,
I am writing this after facing mental trauma and 3 months of continuous follow up and calls without any solution on the issue I have faced with IFB Washing Machine. Out of 4 years of warranty, only 1 year passed till now
Customer Name MAJIDA ANSARI .
Model TL-SDG 9.5KG AQUA
Customer Number [protected]
Warranty Start Date 05.04.2019
Warranty End Date 05.04.2023

But thanks to the customer support service provided by my favourite (not any more :-( IFB. Now I am at a stage where I regret why I was associated with and purchased IFB products and I am sure I will share my experience with my family, friends and social circle.
Chapter-1I have opened the ticket no [protected] and started following up since 12 Sep 2020. Multiple calls, a technician visited my flat and tried to resolve the issue which doesn't happen but WOW your respected team has closed the ticket without even talking or confirming me to back. I have literally pleaded in front of the technician that we are going to have a sister marriage and a lot of guests will be coming. Please help me with the best possible solution otherwise it will be a big challenge for us and shame as well but WHO CARES...at least IFB doesn't for their customer. Is this the way IFB has designed the customer experience process? How can you close the ticket if the issue is not resolved? Where is your quality check for the resolved ticket? Or IFB does not care at all once the product is sold out to customers. I think so and made me understand that it was my biggest fault to purchase IFB appliances.

Chapter-2Multiple follow ups and calls on the first ticket but nothing happened as our dear technician madam has closed the ticket. So someone has advised me to open a new ticket ([protected]) and we will rectify in two days. It was discussed in Oct and today is 18 nov and I am still waiting for resolution. How good UFB is helping their customers here is the example. When I requested in OCt that I have marriage on 4th nov so need urgent help from IFB. Even if you want to take the machine to your service center, repair it or give me some alternative one so that I can handle the load which I will have during the marriage and festive time, no one was ready to even receive my call and help me.
There are many rounds of discussion on call, chat, whatsapp which obviously no use mentioning here again. I hope you will be able to understand the pain we have gone through, the challenge we have faced by relying on IFB and the faith we have lost from IFB. Same statement is being made "Parts are coming" again and again with me and I don't know whether IFB has made a special washing machine for me and now they are manufacturing those special parts which is taking 3 months time and I don't know how much more. But sorry I can't wait any more for your so called parts which are in the making process I believe. I don't want to repair this machine anymore.
KINDLY REPLACE MY MACHINE WITH OTHER ONE. ELSE KINDLY TAKE BACK YOUR MACHINE. I DON'T WANT IT ANYMORE.
Else no problem I will assume that it was a learning opportunity for me to be associated with IFB and will help others also with my experience. I hope IFB will have at least that courtesy to this else I have to look out out for last option of consumer court.

Product good till it covers under warranty
service rating - if there is any number below 0 i could rate that for, after sales service.
If the complaint is attended immediately we can use the machine
or we would take an alternate solution and move on, with anger, on ifb not the service people.
This has been going on for years but dont know why ifb is not loking in to it.
Unless they have the pockets full,
but they dont know the ground is slipping under them.

Right from the day of purchase we are facing abnormal sound & high vibration issue in captioned subject machine.

3-4 times your local un-skilled service person visited & attend the issue vide ticket no.[protected].07.2020), [protected] (23.07.2020)& [protected] (07.08.2020) & could not rectify the complaint.

We had bought it 4 yrs. back(on 14.08.2016) vide invoice no. 98 through your local dealer M/s Shri Vinayak enterprises, Chittorgarh (Raj.) but right from the beginning we are facing the above issue.

My address & contact details are as under:-

customer ID : 11446396

LAXMI CHAND SHARMA
C-88, ZINC NAGAR,
CHITTORGARH-312021
MOB : [protected]

I ordered an IFB front load Washing Machine with model number TL- REW aqua 6.5 kg from Flipkart on 21/11/2020 ( Order No : OD[protected] . Order delivered on 27/10/2020 and a technician visited for installation and found machine is faulty and recommend for replacement . For confirming fault a technician supposed to visit us . But without contacting us technicians cancelled the appointment three times and now Flipkart going to cancel the return request as eligible time period is expiring. I felt cheated by IFB . Kindly resolve this issue at the earliest.