IFB Industries Complaints & Reviews

Hello and Good Morning.

I have been using IFB Senorita 6.5KG for the past 5 years Recently I got some problem and raised a complaint with IFB for service. One of their service engineer came and said the PCB is faulty and needs replacement. He also mentioned that the price is Rs.4500/- but there will be no warranty at all.

Question.
1. What is the cost of PCB
2. Why there is NO warranty when i am busying a company product only.

Kindly clarify

Thanks and Regards,
Shivakumar Krishnamurthy

Hello,

I recently had issue in my IFB senorita aqua sx 6 KG washing machine and i raised the service request with IFB Point.


The service engineer visited and said PCB board has to be replaced.

And also he suggested, to go for AMC thru which they will replace the suspension for free of cost. But he never told me, PCB board also comes free under AMC.

He said the cost for PCB board will be around 5000 and i agreed an paid around Rs. 4800 just for replacement.

And then i also paid 3000 for taking AMC and after a week, he came and replaced the suspension and water sensor ( he replaced sensor though old one was running fine and said it is free as part of AMC). And he asked me to raise separate service request for replacing suspension.


After these 2 pair part replacement, the machine started working fine.

And later i got a call from service center help desk to ask the feedback about the number of items that was replaced. That time, they told me, PCB board also comes under AMC.


The service engineer never told me this information and when i enquired the first service ticket was in cancelled status as per IFB support help desk.


I had paid totally around Rs. 8000, but actually all the replacements that was done( PCB board, suspension, water sensor) are seems to be free under AMC.


My IFB service ticket :

1. [protected] ( this is in cancelled state though PCB board is replaced )
2. [protected]


I really not happy with this service handling, kind of cheating clearly and really not worth to pay 8000 rupee for one time service for a machine which is worth of Rs 32k.

Not sure, if my concerns will be considered and necessary action will be taken.

Iam a disappointed customer of IFB appliances.
I have IFB Front Load Washing Machine.My washing machine drum was not moving & stopped working by default and a complaint for the same was registered with customer service.The technician from DATAR Services visited to look in to & he suggested to change the part i.e ball bearings of the drum & even suggested to change the entire drum.We paid the charges of Rs 8000/- for a new drum and the service charges including the labour charges for the replacement of the drum.Technician installed the drum, however he forgot to install some of part associated for smoothly working of the machine.Technician visited again and installed the part after that the machine was not working properly where we again complaint to the company for resolving the issue and technician & Datar Services Owner replied since the parts have been replaced there will be some issues till the time the parts are smoothened but shockingly the washing machine came to dead end and stopped working completely.
Due to the mistake & half knowledge of the technician the other parts in the machine have been impacted and damaged by him.

We have been following up for the same with Datar services & IFB company however both are behaving in a very unethical and unprofessional way.We have been suffering for the mistakes done by thier respective technician.Instead of providing the services and resolving the issues we have been asked to pay the additional amount to resolve the same.

Surprisingly there is no response even from thier MD office / Chairman office.The mail has been marked to the them which is unanswered till now.

I purchased a washing machine within two months machine started malfunctioning. Washing cycle not completing, getting stuck half way I complained several times ref [protected]. I complained several times some young technicians ( Freshly ITI completed apprentice) coming and opening machine and spending some time and scratching head. Machine status is same I send several reminders but problem is not solved. I asked for replacement of machine (Transport charge I can bear). Machine is under warranty. As the machine is not in usable condition, please arrange to replace the unit.

I rang up your customer care number at [protected] to get connected with one of your customer executives and informed the individual to speak in Bengali. Seeing she is unable to communicate with me, I politely asked her in English to hand over someone who speaks Bengali. The customer executive on the other side appeared pretty much reluctant to speak up with me.

is it because the executive feels ashamed to speak with a Bengali speaking customer? I guess a regional customer care language is always mandatory for all to speak. she could have guided me to communicate with a Bengali speaking executive. instead, she behaved with me as if I was a cold caller and disconnected the line. Is that the way how you treat your prime customers? So the commercials and advertisements you show on TV about customer relationship management is a bloody hoax, right?

Go on son, I'm waiting for your explanation.

Dear Sir/madam,
I am a an IFB customer for last 15 years and have been very happy with machine and services too. But now I am very sorry to say that I am deeply disappointed n frustrated with Hyderabad customer care and services of IFB as in last 15 days twice we registered our complaint (asked by your people only to do for their misunderstanding of the model) and it has not been rectified till now. Now i have lost hope also as we give them a call everyday and they give a date n time too but don't come. I was told within 72 hrs it will get resolved. Never expected this kind of treatment from a reputed company. Our machine is in warranty so since authorized we are waiting...I don't know whether this complaint will be of any use, still trying to bring to the notice of head of the department. Kindly oblige. Thank you
R N Mani(a house wife)

I reported a complaint regarding washing machine to replace rusted cabinet, senetor Aqua 6kg, on 28th June 2020, they visited and said they will replace within two weeks, took Rs 1000/- advance, no proper reply, and again I lodged complaints four times regularly, they take the complaint and closes my complaint got sick of calling their technicians, finally they returned my advance and said cabinet is not available, IFB customer care simply closes the complaint without confirming the service has done or not, still my problem hasn’t got solved. So much pain they created for this.

It is been 3 months, we are facing issues with the washing machine. Even after complaining 5 times, it is not resolved. The engineer asked to put stablizer, I have not ever experienced if washine machine needs stablizer and also he said to switch on all the electrical appliances on home to reduce the voltage, if this machine is so much defective, we need it to be replaced as it is under warranty. Every time they send Engineer 'Kaushal Gautam' who has no knowledge and also replaced filters so many times and charged the same still the issue is not fixed, when we asked to change the engineer they dont have one, who says this model has a defect if it has a defect we want it to be replaced asap else get it fixed, below are complaint tickets-
[protected]
[protected]
[protected]

If the action is not taken, I will go over facebook and twitter to write against the company for providing defected product.

I purchased a Washing Machine through Amazon, and since I purchased a machine I am getting unwanted noise from the machine. As always I logged many complains to IFB and their one of the Engineer Named Alpesh who is from Ahmedabad, had put some kind of packing from board through which the noise stopped coming. Somehow later on I came to know about this and still the noise persist. I had called the Local Higher Authority but he is not convince about the defect in the product. Last Friday they changed the motor due to which additional noise started. And again I had to call customer care each and every day to get an update on this but no luck. Fed up of IFB appliance. Even their Engineers denies to visit and examine the issue for 2 hours. And they say they don't have time for this. Is this a joke? Even their Branch Manager says this is normal. Well i would like to understand whats the definition of normal is for the branch manager. Because, I don't see any normal thing in this.

I have complained a 100 times to the service centre about the repair of my washing machine. There has been no reply by the local service provider. There is some minor problem with the door lock due to which my washing machine shows an error of f2. I have explained this to the service provider on the toll free no. They register my request but I get no response in return from the local service provider. I call them again and they tell me that the complaint has been canceled because I was not there. When in fact I am at my home all the time. They are making me regret buying a washing machine of 50 thousand and getting no service in exchange. It is some sort of vendetta that the company or their service provider has, I think which is forcing us to buy a new machine.

Showing 'Lo' at the power start point

Model is SENORITA SX, serial no[protected]. One & a half year ago there was a complaint in the machine. As per the technician advise we changed the control panel/the board. Which costed me around 5000. I remembered what I paid approximately but the bill I misplaced as we shifted to another house. At that time there was no display when we switch on the machine. This time we got an error message TACO on the display and there drum wasn't rotating. Technician says it's the board problem. Within a span of 1&1/2 year I have to change the board again.
After the technician said it's due to the board/panel though we told him several times it's not because of that as we checked what taco error message is for. Still we agreed with him as we wanted our machine to work. He brought a new board when he connected it machine showed the same error. I mentioned him about what we said earlier about the error message. Then he called his senior and confirmed that it must be the problem with motor. Now he said, it will cost you around 7 thousand. Why is it like this. Is it a guessing game? He will come and guess and we have to pay for it. He left the machine without closing it properly saying that he will be back on Monday. That was 14th of September till today no sign of him. When I called him to find out he said they will send a message to me. And I got a message as my problem is resolved. Is this the way to solve any problem. I called him about the machine which he left open he replied he will be coming tomorrow that was yesterday. Still no sign of him. I don't know who to blame, I don't even know what he has done in that machine. The belt or the rubber is been removed and hung on the water tap. Whenever I call he says he will be coming. Don't know when?. I have written three mails regarding this finally i gotta a reply asking for my number. I sent my number after that again the same silence. This drama is happening since August.. Now it's October end still I haven't got any solution from them.
Please do the needful
Ticket id - [protected]

I, the undersigned, registered a service complaint with ticket no. [protected], dated 18 oct 20 sunday for my washing machine, under warranty, with problem of '' water not entering into the machine ''.

After repeated attempt to local service provider for last few days, ''tech will attened '' such talk on phone, failed to get tech. Can i get your attention please, to get the job done by other service provider as soon as possible. I will be grateful to you for immediate action
thanks,

colonel subrata saha, kolkata.- 700060.
mob [protected].

I am facing issue with my newly purchased IFB microwave oven which is under warranty.. i have complained on 14th September ticket no is [protected]. still my issue is pending as some parts they dont have.l, the number which i get from customer care of owner and their lead they are not picking up calls. I am really frustrated with this kind of service. Every time i call customer care they give me false commitment to wait more 4days. No one cares about customer. It's a really bad service from IFB.

#IFB #IFBappliances

Regards,
Abhishek Dahitule
[protected]

Abnormal noise during working .

Hi,
I am using ifb washingmachine front load. It is showing p 14 error message in display.

May I know what is the reason? And what is the solution for p14 error?

Could you please help me...

I have raised the complaint on my washing machine on 1st October 2020. Technician visited within 2 days and told that there is a bearing issue and it is not in stock. After that, there is no response from either the technician or IFB and I escalated the request by calling the call center.

On the 8th of October, another technician visited home and informed me that it is not the issue of bearing and it is with drum. He dismantled...

I am very unhappy with the ifb dishwasher.
We used it for hardly 2 years and the machine started giving f5 error.Sometimes machine completes the full cycle and sometimes it stop midway.
After getting it checked from the ifb technician we were told that water pump needs to be replaced costing 5000 to 6000.
But we did not see any reason for the pump to get spoilt as we had not used the machine much and if its spoilt it should not work at all. Why sometimes its working completely.
So we somehow managed with it for one year .but now machine is giving the error frequently fed up of it.After reading the reviews I am doubting that even after replacing the motor problem will be resolved.
Kindly any one from the company reply to this and solve the problem so that the machine can be used for few more years without any problem. Otherwise its not worth keeping ur machine at all.

Following are the ticket number of complaint of my IFB Washing machine, which have been closed without attending the problem. After first ticket, a technician visited my home and intimated that he will visit again after arranging the faulty spare part. Afterwards, no one visited my home and every ticket has been closed without contacting/visiting my home. kindly look into the matter and do the needful to repair my faulty washing machine.
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

IFB ID: 17021892
Manjit Singh

After one year o[censored]se IFB microwaveoven 23BC4 create disturbance, A blast happened in the main PCB C17-23BC4.then service centre advisce me to change the PCB.after 3monthos of wqaiting period finally they changed it.after installation of ne PCB another blast happen in pcb within 3 month.but service centre doesn't cooperate with us.after happening the first blast i have checked all the eletricity connection and plug .the service centre charged Rs.2200 for first time. no response come from SERVICE CENTRE after lodging complaints.the same incident happen 2 time and making the risk of customers life.i m expecting a permanent soluation.i the incident happening continuosly.i want some special attention on this matter.please contact -[protected].