Iam a disappointed customer of IFB appliances.
I have IFB Front Load Washing Machine.My washing machine drum was not moving & stopped working by default and a complaint for the same was registered with customer service.The technician from DATAR Services visited to look in to & he suggested to change the part i.e ball bearings of the drum & even suggested to change the entire drum.We paid the charges of Rs 8000/- for a new drum and the service charges including the labour charges for the replacement of the drum.Technician installed the drum, however he forgot to install some of part associated for smoothly working of the machine.Technician visited again and installed the part after that the machine was not working properly where we again complaint to the company for resolving the issue and technician & Datar Services Owner replied since the parts have been replaced there will be some issues till the time the parts are smoothened but shockingly the washing machine came to dead end and stopped working completely.
Due to the mistake & half knowledge of the technician the other parts in the machine have been impacted and damaged by him.
We have been following up for the same with Datar services & IFB company however both are behaving in a very unethical and unprofessional way.We have been suffering for the mistakes done by thier respective technician.Instead of providing the services and resolving the issues we have been asked to pay the additional amount to resolve the same.
Surprisingly there is no response even from thier MD office / Chairman office.The mail has been marked to the them which is unanswered till now.
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Nov 04, 2020
IFB Industries Customer Care's response Dear Sir/Madam,
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.
Regards,
IFB APPLIANCES
Verified Support
Nov 04, 2020
IFB Industries Customer Care's response Dear Sir/Madam,
We regret the inconvenience caused to you. To fix your machine and make it operational we need to replace a few parts for which we have already shared the estimate cost for repairs. Do let us know when you would like us to fix your machine and we would be more than happy to help. Once again, we regret the inconvenience caused and assuring you our best services. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.
Regards
IFB APPLIANCES
Nov 05, 2020
Updated by deepu_1983 The fault has been done by your technician due to his inability and lack of knowledge for resolving the issue why should customer pay for the same. Kindly arrange for the compensation and get my washing machine in the working condition as it was earlier at your own cost.
The part which has been replaced, I had already paid Rs 8000/- if there was issue with some other parts it should have been updated to me at the time when the technician had visited for the first time.
Iam not going to pay for the damages caused by your technician, please get the same fixed on priority.
I also want the compensation for trauma caused to me by your company and the technicians which have been hired by you. You guys have not responded to any of the mail marked to you since long. Company is taking the customers for a ride. Washing machine has come to a dead end because of mishandling by your technician.
We have been gone through the hell during the entire lockdown period as there was no domestic help permitted as per the covid guidelines and on top of that the washing machine have been damaged by your technicians.
Shockingly there is no reply on the mail which has been marked to your MD & Chairman of your company.
Also please clarify that why the damaged parts are not been handed over to the customer? When I raised this question to your service provider it was replied to me that this is a company policy. What kind of policy is this when I have already paid for the washing machine so the entire parts whether damaged or in any condition it belongs to me company doesn't have any right on the same. This clearly states that the drum which was replaced was good to work and the service provider has used the same drum somewhere else and has done the fraud.
You have taken the customer for a ride so now you pay for the same and get this resolved on priority
Nov 08, 2020
Updated by deepu_1983 Since there is no revert from the IFB company, it seems that the company is inefficient to take the ownership and responsibility of the damages which have been done by their technician.
It is so easy to ask the customer to pay and get the damages fixed but when the same is being asked by the customer to pay and compensate for the damages which have been done by their so called technicians they keep their mouth shut on this entire scenario.
Ifb company just loots the customer by charging them for the damages done by their technician, technician and service providers also belong to same category they do fraud and forgery with customer and company simply comes and safeguard them by asking the customer to pay for the damages.
If the customer has to pay for the damages done by your technician please clarify what kind of services IFB company is providing and who is going to take the responsibility and ownership for the damages done by your technician.
I need an immediate revert on this and get the damages fixed on your own & if it seems difficult for the company please provide an apology letter mentioning you irresponsibility and inefficiency to handle the damages done by your technicians, post receipt of the same from your end I will pay and get the damages fixed from my end.
We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.
Regards,
IFB APPLIANCES