IFB Industries Complaints & Reviews

I purchased washing machine w-machine-fl-f. Auto, model: ifb senorita aqua vx 6.5 kg front loading wm paying rs.27000/- from "great eastern trading co." branch - 15 g. T. Road, khadinamore, chinsurah, on[protected].

At the time of purchase i also purchased a trolley to carry the washing machine, later i was informed the trolley was small in size according to the washing machine.

Now for the last 6 months we have to suffered a lot regarding the washing machine, for which i contacted the customer care on phone but got no solution.
The problem i have been facing
(1) it is creating so much noise at the time of operation whether for for 10 minutes drying of 2 hours 5 minutes for medium soiled option
(2) at the time of spinning it is tremendously vibrated like jumping (It has been continuing for more than 1 year) and for which the trolley broken six months ago.
(3) at times the spinning could not be completed, the machine became hang showing message "unbl"
(4) as it is jumping at the time of spinning it creates havoc sound striking the floor.

You are requested to send expert to observe the same and solve the problem at the earliest either repairing it or replacing a new one.

My ifb washing machine had a door error. For which i raised a complaint to fix it. Executive visited and told that door lock switch needs to be replaced and it'll cost 2300 inr and tricked me into buying a amc for 1 year instead (3870 inr). Today the other executive visited who replaced the door switch where i happened to see the cost. The cost on the cover was 291 inr. These executives are from nv care (Jayanagar 9th block). I am very disappointed being tricked like this.

Machine not working from last 10 days. Your service provider is not responding

I purchased a IFB dishwasher Neptune sx1 15 place setting on the 28th of August 2020 from ifb point pathankot. When the technicians from ifb came for installation, the machine display kept flashing error every time they tried to give a demo.
After many attempts the technicians told me it was a faulty PCB and it had to be replaced. I told them I need replacement for which they told me it would months on end before I would receive a replacement and convinced me to opt for a PCB replacement instead, all the time assuring me that the PC replacement would be done easily as the spare part was readily available.
Today I called them up to enquire about the same and they tell me the spare part is not available and the machine would be repaired as soon as the spare would be available!!!
Why should a customer go through all this agony for no fault of theirs. The product delivered to me was faulty and instead of replacing it for me, they tell me it's better get the faulty component replaced and now they can't even do that which was promised. I spent close to 50000 on this machine and its lying redundant in my house because of irresponsible company policies!!!
I need my money back!!!

Washing machine is not working. Water is being filled inside the washer when washing machine is not in use.

Ifb service partner in bangalore has collected around 6, 000/- for the comprehensive amc of washing machine in the month of june 2020 after verification of machine by their technician and now refusing for machine repair when i raised the complaint in aug 2020 and demanding for additional amount of 5, 000/- stating that issue reported cannot be addressed under amc. Issue has been escalated to ifb customer care there was no response from them even continuous follow up. Hence, i'm requesting for immediate resolution of issue or to refund the amount collected for amc services.

Date of incident: 01/09/2020
When the washing machine was running, we had electricity drips and then smoke came from washing machine. We turned off immediately. We request a repair for the same.

I have been using ifb washing machine from february 2017. The machine is under warranty. On[protected] during washing the machine started to burn itself from the bottom. With much difficulty the the fire was extinguished by myself. Unfortunately the machine is damaged and i have booked a complaint via customer care. Complaint number [protected]. On 07.09.2020 the technician visited and i have showed him original bill and warranty card. The technician told me that the complaint was booked under non warranty. The machine has burned itself which caused lot of pain and fear to me and now they are telling it's not covered under warranty. I have believed myself in the brand of ifb and purchased this machine. Now this incident also caused inconvenience to neighbours as well due to the fire. Kindly rectify the machine as early as possible and cover it in warranty as the machine already under warranty.

Customer name: Salma Nishath
Machine: IFB Senator smart 8KG
Price:50500/-
Purchase Date :[protected]
Warranty: Under Warranty till[protected]yrs)
Complaint Ticket no.[protected] (Lodged on[protected]
NCH docket no.2181644

The above mentioned Machine was repaired under warranty in June2020
for the rectification of error “Motor Error”. During the rectification of the mentioned error by the service technician machine developed vibrations while running eventually failing to run due to board breakage. Now the new error of display reads “communication error”. On 11/08/2020 the technician has diagnosed the error as board breakage due to vibrations in the machine. The Tiruvannamalai(Under CHENNAI Area) Manager with contact no.[protected] has informed that board replacement will be chargeable despite the machine being under warranty till[protected].
Now after complaint registration on National consumer helpline I got a update for chargeable repair. Damage to the machine was done by repair by untrained company service technician.
Even the machine warranty details with company are showing "warranty exists till[protected]." Completely hopeless customer service.
How can the customer be held responsible for the faulty repairs being done by the service technicians? The machine needs to be repaired under warranty.
We request you to direct the concerned service technician/Department to repair/replace the machine which is under warranty.

We have re lodged a complaint reporting the fraud on national consumer helpline. Expecting a resolution at the earliest.
Regards,
Roshan.
[protected]

After wash program water drain but before ringe it stop and show e2 errors. Please how solve it. Circuit replace is the solution of problems? If yes how can we get or buy. Local buyer have not circuit or solution.

I bought ifb washing machine elena zx just before 6 month. It is showing taco. My ifb retail dealer kharghar book complaint.
The technician from sanpada, navi mumbai service centre came and informed that motor (Costing 6000/-) is require to be replaced. Being in warranty period, same will nit be charged, however transportation charge of 350/- will be charged.
I am shocked to listen that how can washing machine costing 29000/- be faulty within 6 months. As my earlier wasing machine of vise costing only 10000/- is still working well even after 6 years without any complain so far.
I donot want any repair. Kindly refund my money and take your washing machine back.
Pl. Donot force me to approach to consumer court.

Regards,
Soniya choudhary
Dy. Commissioner
[protected]

Sound comming when rotates the drum .

Ifb washing machine not started please rectify problems

I got AMC for washing Machine IFB in Dec 2019 for three years .I book complaint on 08.08.2020 for servicing, because machine is vibrate and sound . I called many time, and sent SMS to their Thane (Maharashtra) Area Manager on 25/08/2020, 01/09/2020 .but still not received any response and
call till date .
I request if IFB Industries is not in position to fulfill their promise than return my AMC amount so I can take service from any other agency .

K L Jinger
H-803 Alcacia, Mahavir Kulpvruksha, Ghorbunder Road, Kaservdavli
Thane West -400615
[protected]

My Product IFB Washing Machine is malfunctioning just after the Warrenty period expired and the company charges me with 4000/- due to the problem of Start/Pause switch in the PCB, where as they decided to replace the complete PCB and take the old PCB with them.
I believe this is not a fair treatment to the customers who bought ur product with UTTER TRUST.
Please provide me with a solution in the following, Number - [protected], Name: - Bigi Abraham

Hi,

I purchased IFB washing machine in July 2014. Now the machine is giving sound (Beep...Beep..Beep). After checking IFB authorised technician is suggesting to replace the PCB circuit board and he is telling the price around 7k. I would like to know the price of PCB board for the below model.

I do not have warranty now, Can IFB replace the PCB by providing AMC?

Model - Elite Aqua SX 7KG 1200RPM.

Thank You,
Santhosh

The washing machine is showing ACLo error for last 3 days. Tried at different power points

Dear Sir, we have IFB Washing M/c. earlier our machine was serviced by Ramesh - [protected] . He told me to call if any problems. 4 days before we called him for DL error problem, he told me he raised complaint and came to our home changed door lock and take Rs.1100/- . But immediate after 1 hr same problem raised. we called him but he is not responding even after 25 times. We inquired by searching customer care number and called customer care, but service request not registered.

As a IFB technician he cheated us. Like wise how many of your technicians are cheating like this. I request you to take action against him. If he is not IFB technician- pl let un know. we will give police complaint.

I have purchased IFB Washing Machine of Senorita SX 6 Kgs Model on 16/02/2013 from Veejay Enterprises, Tirupati . From 2017 to 2020 and I have paid an amount of Rs.14525/- with Fake Fraud Service Technicians from IFB collected for 3 years as AMC charges. In this connection I would like to note that they maintain IFB on Receipt with Customer Care numbers in the year 2017 Prakash had collected of Rs.7170/-, in the year 2018 K. Chiranjeevi had collected an amount of Rs.3485/- and finally in the last year 2019 Rama Krishna had collected an amount of Rs.3870/- and he is the only person has given his Mobile Numbers. 4 days back our Washing Machine got some trouble, then only we have seen the Warranty Card for the year we have paid an amount of Rs.3870/- is valid upto 23/06/2020 and it was expired. Now, we have registered compliance to service our Washing machine 3 days back. Today, the IFB authorized people showed all these receipts and they confirm that these are all fake ones and cheated us by taking amount from us in total of Rs.14525/- for which I am enclosing the Fake Receipts produced by the IFB Service Technicians as indicated above. We have registered the compliance in all 3 years to IFB authorized Customer Toll free Number only. We lost unnecessarily the said amount. 2 Months back only here IFB authorized showroom is opened at Karakambadi Road, Tirupati after I came to know that when I was registered my compliance online 2 days back by taking the number from your Toll free Number Service Staff. Today, authorised technicians visited our House and then they only checked these receipts and confirm and reveals that these are all fake and cheated us by Creating themselves as Service Technicians of IFB earlier for the last 3 years from 2017 to 2019 and collected the money of Rs.14525/-. We have really surprised today and we are raising the compliant and request you to pursue the matter and see that justification may be done to us and request you to refund the total amount of Rs.14525/- with interest to us immediately.

Complaint logged with IFB Customer care for microwave issues on 14th July 2020 Ref ticket number ( [protected]). Issue description - MCB trips whenever microwave was started hence could not use microwave oven. After on week, around 21st July 2020 one technician from local vendor ( Dolphin services Powai ) visited and bypassed the convention Coil and informed that due to the coil issue the MCB is tripping. Bypassing the convection Coil, i was able to use the heating functionality but not the convection mode used for baking and grilling.
The technician informed that the part will be replaced shortly and left. From that day i never got any proactive update from IFB nor Dolphin services. I made multiple calls to IFB customer care, got response that it will be taken care and was provided numbers of Service Area executive named Mayuri Patil, Branch Manager named Pravin and Area in charge named Shubhangi. Called all of them but got no response. Also reached out to Dolphin services Service Manger Neeraj but no response. Asked feedback on watsapps from Neeraj but still no response.
Later mailed to IFB customer service on 19th August 2020 with all details but no revert. Followed up on email on 26th Aug and escalated on IFB portal using chat option and mentioned that if no response received in next 2 days, will complain with consumer forum. Then on 28th Aug 2020, received email response from IFB customer support person named Raj Kumari stating " We apologize for the inconvenience caused to you with the IFB machine you are using. Please allow us some time and we are forwarding your issue to our concern team. We will shortly get in touch with you regarding your complain [protected]". Since no response received till 1st Sept 2020, iam forced to register my complaint at consumer forum. Need to get the part replaced ASAP, since i had renewed the AMC for one year and its part of the AMC replacement cover.