IFB Industries Complaints & Reviews

Ticket no [protected] complaint date 4th july
Below mentioned mailed to ifb. Been complaining since feb but no proper service

Sir/madam

I, an extremely harassed customer would like you to kindly check the status of the above mentioned complaint with the mentioned ticket number and escalate the matter and get the needful done by your service center.

Regards

Mrignaini

[protected]

My washing machine was unserviceable since 06 jul 20. I have booked a complaint vide ticket no [protected]. Even after frequent reminders no one has turned up yet. The apathy shown by the service staff is quite evident. Previously, on my transfer to this place (Guntur) i had requested for re-installation of my machine requested for stand, outlet pipes and liquid detergent. However, due to the apathy shown by the staff i had to cancel my order after a week or ten days. Warranty of my machine is on the verge of expiry. If my machine is not made serviceable then i may have to approach consumer court for the loss. Please do the needful

No one from company not visiting our house to check the machine although it has 4 years warranty

This is to inform you that we have purchased tl#sdg 9.5kg aqua washing machine in april 2019. Last month the machine did not start. We have called up the technician who has installed the washing machine but he was constantly postponing his visit. On june 26th 2020 we have raised a complaint in customer care technician has visited and informed that mother board got damaged due to rat and rat mesh has not been fixed at the time of installation. And told that he cant rectify for free and have to pay 4000 rs. It is an obligation of the technician to fix the rat mess.

I have raised a complaint yesterday and spoke to many executives. One of the sr. Executive has informed that he would get back to us today before 5pm. Kindly treat this on high priority.


We are forced to wash clothes by hand in this rainy season since last 3 weeks.

Bought an ifb microwave in oct '19,
One day while the mw was operational to cook the vegetable, fumes starting coming from the back side of the microwave and smell was coming from it.

Timing was only set to 2 min and due to some internal electric issue fumes started to come out of the microwave.

Now i am unable to use the mw and i have also registered the call in call centre ([protected]) but no one is bothered to even call the customer once.

Pathetic customer service, poor response and thus loosing sales.
Mno - [protected]

Have copied the emails which i have sent to ifb to replace my dishwasher. Iam very frustated as they are not even replacing it and not even returning my amount even after 50 days of purchase..

Mail no 1

I bought on 20th may 2020, a ifb dishwasher (Bill copy enclosed) from your ifb dealer parshast electronics, gandhi nagar nagar jammu.
After my repeated complaints and follow up the ifb dishwasher was finally installed on 31.05.2020 by the service team as the ifb store was not having the ifb essentials required for the installation of the machine.

Now my dishwasher after 4 days of installation was not washing the utensils properly and inside my dishwasher spots have developed. The machine was also throwing h1 error. Infact all my utensils have also developed burnt marks and spots. After contacting your service team mr sahil on 05.06.2020 at around 8.30 pm he told me that he will personally visit my house and will check it. He came the next day and adjusted the salt setting along with checked the machine and told me to run it after testing cycle is over for 3 times on super 50 cycle without detergent and then it will be okay.

After he left and the testing cycle is over, i ran the machine for 3 consecutive times on super 50cycle with a gap of 20 min in each cycle.
The next morning, i again put the utensils in the machine, but this time the utensils were more dirty and inside my machine some more spots came. The utensils were smelling like they are burnt and inside my machine also burnt steam spots came (Pictures enclosed)
.
Then today ie on 08.06.2020, mr sahil came for 3 hours and he himself was tesing the machine but everytime the utensils were dirty and spots were forming inside the machine. He ran the machine for 3 cycles with utensils in one cycle, glass items in other cycle, and brand new fresh plates in 3rd cycle and in each cycle the utensils were having more and more spots.

Infact he also ran the machine with glass items without detergent and still the spots came which are clearly visible in the pictures enclosed.

My machine has developed spots and all my utensils are also spoiled so i want my machine to be replaced as early as possible. I donot want my machine to repaired i want it to be replaced.

I want to mention here that i bought this machine because my mother is very old and she is not able to wash the utensils but this machine has created a lot of problems for me and my family. Now i want this to be replaced as i dont want a machine with spots and which is not working properly within 4 days of installation.

I expect that you will listen to my genuine plea as otherwise i would have no option either to proceed legally or go to consumer court.

I have attached the pictures along with the bill and will request you to kindly replace my dishwasher at the earliest.

Mail no 2

Am writing this email with uttermost disappointment despite of being a satisfied customer from last 20 years.
I want to mention here that i have purchased a dishwasher on 20 th may and after numerous follow-ups it got installed after 10 days of purchase. But after installation the machine was showing f3 error message and steam spots were developed all inside the machine. Even my utensils were also having steam spots which even after washing by hands also are not going. I informed immediately the ifb service team and after regular visit of the service team engineer 3-4 times he finally gave report that this machine is defective and it needs replacement.

But the replacement is still not provided to me even after 1 month of purchase. When i call service team manager in jammu sh sachin he tells me that your replacement has been recommended and duly accepted also but there is no stock available at the store for replacement. When i call sales team manager jammu sh sourabh he tells me that please wait as no stock is available.

I request you to kindly look into the matter as i have spent my money for the machine but till date iam not able to use tha appliance. Service team is blaming sales team and sales team is telling there is no stock in jammu. It's now almost 1 month but no one is listening to my please.

I want to mention that the service team even stopped responding my calls.

If replacement is not provided to me i will have no option to proceed legally and in consumer court and will claim a hefty amount for the discomfort the company has caused to me and my family

Iam hopeful that i[censored] intervene in this matter the matter would be closed soon

Looking forward to your reply

I have also attached the trail mail in which the bill and the machine pics are included

Mai no 3

. With respect to my trail mails regarding the replacement of my ifb dish washer, i want to mention here that the dishwasher that was purchased on 20 th may 2020 is still not replaced my your jammu office.

On saturday i. E on 5th july i received a call from your jammu ifb service centre that the machine has arrived for replacement and on monday i. E on 06.07.2020 machine will reach your home by 9.30 am. Here i want to mention that i took off from my office today on monday for replacement and installation of my machine. When i called your service team they told that it will take time and here i want to quote that they were asking my permission of testing my new machine to be replaced at your service centre by putting utensils in the machine at your ifb service centre narwal.

Here i want to quote that how ifb can open my new machine at service centre cum godown at ifb narwal jammu and test it there.

I got suspicious because of this and i personally visited the store at 11.00am and found that the machine to be replaced was an old machine with no bar coding on the packing and packing was also partial open and there was no wooden sticks inside the machine which is always there in new dishwashers so that breakage won't happen

I really do not understand how your staff of ifb can do this to a long associates customer with you.

And then when i called your ifb branch head mr j. B singh he told me in very rude way that how could you enter our service office and if any theft happen then should be responsible.

I want to strongly mention that i am a customer and not a thief. I have spend my hard earned money rs 35000 from last 48 days without using the machine. I called mr sahil service boy from outside the store and it was him who told me to come inside. I haven't myself went inside your store.

This behaviour of your manager mr jb singh has hurted my sentiments and self respect a lot and there would not be any apology which can bear the humilation i faced.

How can you give me an old machine as replacement and how can u insult your customer who is with u from last 20 years

This irresponsible behaviour of your branch incharge is really not appreciable and still my machine is not getting replaced

I request your kindself to kindly intervene in my humble plea because i am very frustated now because if your ifb branch jammu and how long even after 48 days i have to wait for my machine to get replaced.

Iam going to file two cases in the fast track court against ifb for causing this huge inconvenience and frustation to me and hurting my self respect by calling me thief indirectly

I want to also mention i haven't received any response to my early emails also which i have send to your kind office

I pray to you please intervene and help me so that the case is settled

Regards

Sourabh bakshi

I have copied the emails which i have sent to ifb to replace my dishwasher. Iam very frustated as they are not even replacing it and not even returning my amount even after 50 days of purchase..

Mail no 1

I bought on 20th may 2020, a ifb dishwasher (Bill copy enclosed) from your ifb dealer parshast electronics, gandhi nagar nagar jammu.
After my repeated complaints and follow up the ifb dishwasher was finally installed on 31.05.2020 by the service team as the ifb store was not having the ifb essentials required for the installation of the machine.

Now my dishwasher after 4 days of installation was not washing the utensils properly and inside my dishwasher spots have developed. The machine was also throwing h1 error. Infact all my utensils have also developed burnt marks and spots. After contacting your service team mr sahil on 05.06.2020 at around 8.30 pm he told me that he will personally visit my house and will check it. He came the next day and adjusted the salt setting along with checked the machine and told me to run it after testing cycle is over for 3 times on super 50 cycle without detergent and then it will be okay.

After he left and the testing cycle is over, i ran the machine for 3 consecutive times on super 50cycle with a gap of 20 min in each cycle.
The next morning, i again put the utensils in the machine, but this time the utensils were more dirty and inside my machine some more spots came. The utensils were smelling like they are burnt and inside my machine also burnt steam spots came (Pictures enclosed)
.
Then today ie on 08.06.2020, mr sahil came for 3 hours and he himself was tesing the machine but everytime the utensils were dirty and spots were forming inside the machine. He ran the machine for 3 cycles with utensils in one cycle, glass items in other cycle, and brand new fresh plates in 3rd cycle and in each cycle the utensils were having more and more spots.

Infact he also ran the machine with glass items without detergent and still the spots came which are clearly visible in the pictures enclosed.

My machine has developed spots and all my utensils are also spoiled so i want my machine to be replaced as early as possible. I donot want my machine to repaired i want it to be replaced.

I want to mention here that i bought this machine because my mother is very old and she is not able to wash the utensils but this machine has created a lot of problems for me and my family. Now i want this to be replaced as i dont want a machine with spots and which is not working properly within 4 days of installation.

I expect that you will listen to my genuine plea as otherwise i would have no option either to proceed legally or go to consumer court.

I have attached the pictures along with the bill and will request you to kindly replace my dishwasher at the earliest.

Mail no 2

Am writing this email with uttermost disappointment despite of being a satisfied customer from last 20 years.
I want to mention here that i have purchased a dishwasher on 20 th may and after numerous follow-ups it got installed after 10 days of purchase. But after installation the machine was showing f3 error message and steam spots were developed all inside the machine. Even my utensils were also having steam spots which even after washing by hands also are not going. I informed immediately the ifb service team and after regular visit of the service team engineer 3-4 times he finally gave report that this machine is defective and it needs replacement.

But the replacement is still not provided to me even after 1 month of purchase. When i call service team manager in jammu sh sachin he tells me that your replacement has been recommended and duly accepted also but there is no stock available at the store for replacement. When i call sales team manager jammu sh sourabh he tells me that please wait as no stock is available.

I request you to kindly look into the matter as i have spent my money for the machine but till date iam not able to use tha appliance. Service team is blaming sales team and sales team is telling there is no stock in jammu. It's now almost 1 month but no one is listening to my please.

I want to mention that the service team even stopped responding my calls.

If replacement is not provided to me i will have no option to proceed legally and in consumer court and will claim a hefty amount for the discomfort the company has caused to me and my family

Iam hopeful that i[censored] intervene in this matter the matter would be closed soon

Looking forward to your reply

I have also attached the trail mail in which the bill and the machine pics are included

Mai no 3

. With respect to my trail mails regarding the replacement of my ifb dish washer, i want to mention here that the dishwasher that was purchased on 20 th may 2020 is still not replaced my your jammu office.

On saturday i. E on 5th july i received a call from your jammu ifb service centre that the machine has arrived for replacement and on monday i. E on 06.07.2020 machine will reach your home by 9.30 am. Here i want to mention that i took off from my office today on monday for replacement and installation of my machine. When i called your service team they told that it will take time and here i want to quote that they were asking my permission of testing my new machine to be replaced at your service centre by putting utensils in the machine at your ifb service centre narwal.

Here i want to quote that how ifb can open my new machine at service centre cum godown at ifb narwal jammu and test it there.

I got suspicious because of this and i personally visited the store at 11.00am and found that the machine to be replaced was an old machine with no bar coding on the packing and packing was also partial open and there was no wooden sticks inside the machine which is always there in new dishwashers so that breakage won't happen

I really do not understand how your staff of ifb can do this to a long associates customer with you.

And then when i called your ifb branch head mr j. B singh he told me in very rude way that how could you enter our service office and if any theft happen then should be responsible.

I want to strongly mention that i am a customer and not a thief. I have spend my hard earned money rs 35000 from last 48 days without using the machine. I called mr sahil service boy from outside the store and it was him who told me to come inside. I haven't myself went inside your store.

This behaviour of your manager mr jb singh has hurted my sentiments and self respect a lot and there would not be any apology which can bear the humilation i faced.

How can you give me an old machine as replacement and how can u insult your customer who is with u from last 20 years

This irresponsible behaviour of your branch incharge is really not appreciable and still my machine is not getting replaced

I request your kindself to kindly intervene in my humble plea because i am very frustated now because if your ifb branch jammu and how long even after 48 days i have to wait for my machine to get replaced.

Iam going to file two cases in the fast track court against ifb for causing this huge inconvenience and frustation to me and hurting my self respect by calling me thief indirectly

I want to also mention i haven't received any response to my early emails also which i have send to your kind office

I pray to you please intervene and help me so that the case is settled

Regards

Sourabh bakshi

Its not even been 2 years since we bought [ifb 6.5 kg fully-automatic top loading washing machine (Tl-rdw 6.5kg aqua, ivory white)]

There are many troubles with this washing machine. It makes huge sounds quite often. It takes 5 times more than the time it shows on the timer.

Also suspect if this could be the reason for huge current bills.

Trying to reach out customer care on their customer care number but that keeps me waiting on the line forever and never connected me to the customer care.

Also registered a complaint on their website. (Ifb - https://www.ifbappliances.com/ts)

However there is no response yet. If anyone from ifb is tracking this complaint, please look into the request i have raised and do the needful as soon as possible

Dear Concerned,

I have been a long time user of IFB products. It’s been ages that I had required service for any of your products. These are great quality products I must say. I have always considered your company with high regards until I had booked for a service request for one of my IFB washing machine Elena Aqua. The ticket number raised for my request was [protected], and the technician had come and diagnosed the issue...

We have taken amc for 1 year on 28/9/19 at patron services in urapakkam.
Our washing machine is now on reapair. It is not washing properly. The dust in the clothes does not go properly.
We informed the company for repair. But they are not coming.
We contacted them many times but they are not responding.

We contacted them many times. But no response.

Details about that company: patron services
Phone number:[protected]
Cell:[protected]
[protected]

I have amc of my washing machine which covers mother board. My start button has been broken. The technician says that i have damaged the mother board and he would not cover under warranty. Then please tell me what is the use of renewing amc. This is the 4th time i have renewed my amc

I write this to submit that i purchased one washing machine-ifb, model tl65 rcw, top
Load, capacity 6.5 litres for rs. 17600 on june 15/06/2018. The receipt no. Is[protected] in rajan & co in nagercoil kaniyakumari district. To my utter
Disappointment, it is giving me trouble right around 1.5 years. Its persistent problem (A) squeezing system is not effective, and (B) it makes
Me irritating every day and its not working properly.
I complained about the machine to the sales executive of your company. He got it checked
Thrice but the fault could not be rectified.
Under these circumstances, the piece cannot be accepted. Kindly replace it immediately.

With regards
Saravanakuma. R

Ifb product under amc got faulty and we have raised multiple complaints in last 10 months but the issue is not resolved.

Complaint numbers -

Aug 2019 - [protected]
Dec 2020 - [protected]
June 2020 - [protected] & [protected]

A message to all, need your support to take strict action against the fraudulent company, please don't buy any ifb product.

The split ac that i bought 4 years ago is creating problems. Its compressor has already been replaced by your company 2 years ago but it is still not working at all. And there is no response from your service center at meerut

I raised 2 complaints on ifb washing machines and trolley. Ifb never has resolved the issue.

Hello sir /madam,
Today, we have got service with amc. As per amc receipt no. last day of our amc receipt is[protected]. When we took the amc only once the person came for service, we told that the machine is creating noise after putting some clothes on. during one year and this time means today dated[protected]. Today he informed us that suspension and bearing are gone for the machine. We requested to replace it. Ifb person said "sir please take amc and part will take time due to corona". If you will take amc only after that we will replace your part early.
This situation is like that if you have take mediclaim for your mother and only 7 days left for renewal and your mother got heart attack. Now mediclaim person will say please submit my premium only then we will admit your mother.
Such a bad service for ifb. Please do something. I will take this complaint to another level via consumer forum and other portals. I do not want to do anything, please replace my parts and service as soon as possible.
Best regards,
Kapil sharma[protected] other alternative no. Is [protected].

Hello,

I had taken a two year amc with ifb for my washing machine (Registered phone no : [protected]) during 2018 december and it is valid through december 2020. Meanwhile one of ifb representatives came to my home (I was traveling that time) and told that warranty had expired (During july last year 2019) and made me take another amc (Valid from july 2019 to july 2020). I had already sent a note to ifb during 8th june asking to reconcile my double amc charges and instead extend my current warranty by one more year. There has been no response to my email. I have also clarified to one of your ifb executives (I contacted them through contact center) that there is an issue with the machine name as it was wrongly mentioned in the july 2019 contract.

In addition - i am getting calls everyday from ifb to renew my contract again as it has expired. I am absolutely frustrated with how ifb is behaving and letting their people double charge customers on amc taking undue advantage of the fact that people may not remember suddenly if someone calls and tells you that amc is expiring. Please help me fix this.

Bought a washing machine in 2018. A broken piece was delivered. Upon several complaints, company sent another piece which is a faulty machine. Makes noise like tractor and our neighbours complain a lot and dont allow to use. Raised several complaints and issue not resolved till now. I am not getting mental harassment for raising this matter again and again.
M. Seh
[protected]

Dear Sir, I ordered two boxes of your dishwasher detergent vide order no.[protected] on May 8, 2020. I have paid Rs 620 for this online. This detergent has neither been delivered to me nor has my money been refunded. Kindly let me know the status of this order and either have the detergent delivered to me or refund my money. Thanking you,
Rashmi Patni

Hi,

I m having ifb micorwave which is not working properly i have complaint in the call center and in the service center i m not getting proper response. They are not ready to give me a complain number as well. And the product is in warranty then also i m facing issues. I need the solution asap. Please revert it back asap. My register mobile no is [protected] and alt no [protected]

Thanks,
Moin nadvi