IFB Industries Complaints & Reviews

I have paid AMC in January 2020. I had the drum problem in my washing machine and I called the service center on 9th July 2020. The customer service technician came on 16th July 2020, he removed the washing machine front, top, and rear cover for replacing the drum with a new one. After that, the service technician had broken the coin port filter while removing it from the washing machine and demanded money Rs. 250/- for replacing it with the new filter.
I told him that the filter was broken by you, so you are responsible for it. The service technician challenged me that he knows how to collect the money from me; he fixed the wrong type of filter and asked me to start the machine for washing on the next day. I turned on the washing machine on[protected] morning time and observed that a lot of water leakage from the coin filter which he changed and the loose connection is noticed in the switch panel. Immediately, I had complained to the service center once again, the service technician came again and he did not solve the problems and told that he fitted the wrong type filter, demanded money for the correct filter, and then he challenged me to make a complaint to IFB.
Now my washing machine is not working, showing error and much water leakage. I am unhappy with the IFB authorized service agent. Kindly arrange a skilled service technician to attend the repair work as soon as possible. We could not able to wash our clothes for the past two weeks. Unexpected customer service from IFB. Hoping to receive a good service from IFB.

Hi,

I have registered a request for service on Mar 12 2020 (in warranty) and the technician visited my home on 16th Mar 2020. Technician identified the problem and informed the IFB service center to replace the drum on the same day (16th mar 2020). I have not received the drum replacement till now and when i called the customer care they are told that my ticket is closed due to lockdown and the drum cannot be replaced. Also told me that my warranty is expired now and i have to pay for the service and drum.

My request has been placed when in warranty and the IFB closed my ticket without replacing the part. Please help in resolving the issue.

Dear sir/ma'am,
I, meena kukreja of e-1516/a, sector-49, sainik colony, faridabad-121001. Our maxhine is not working since 1 1/2 months.. N we have filed complaint but no technician has visited to solve the issue. N ur no. Is also not conacting.

I have submitted a complaint about repair of my washing machine on 12.06.20. But till date (19.07.20) that is not resolved. We have talked to customer care several times but there is no improvement.

Only answer received from the customer care is "we are sorry sir" "we will escalate the matter to higher officials" "this will be resolved shortly".

What the hell they are maintaining a customer care?

They have given so much torture that i pray to the god that this company should be closed. Such a worst company.

Ifb is continuously delaying the material supply to the site engineer.

I had called the customer care number on 1st july regarding repair in our ifb washing machine. Subsequently, the company had sent the service centre person to attend the same. The guy came the same day and for amc charged us 6450 (Bill attached). Since our drum had broken, the guy said he will bring the drum in a week and repair our washing machine. It is almost twenty days now and when we try to contact him, he doesn't pick the phone. Please help in solving this issue. We are facing so much agony due to this. Hope you can understand.

The service centre person name is ajit and his phone no. Is [protected].

When we spoke to the company, they asked for the complaint number which they have never provided. The customer care executive said that due to corona, our server is not working. The service centre person will call you and you provide your address to him.

An early response from you is highly appreciated.

I bought the above mentioned washing machine from Croma, Mumbai on December 11, 2018 and it is under warranty.
Machine stopped working on March 12, 2020 and raised a complain with ticket ID [protected] on March 14, 2020.
First time the technician came around March 16 (don't remember the exact date) with a wrong part and issue could not be resolved but then the lockdown. So, I waited till gradually opening around end-May 2020.

Thereafter, several reminders and discussion with the Neo IFB service, Mumbai guys - they finally sent a technician with a faulty part around First week of July.
Again I raised a complain with the IFB service centre Goa via tool free number and they promised the job will be done on July 16 with 100 per cent assurance.

However, No call and intimation from them so, I am trying since July 16 and they again promised me that it will be done on July 17 - however, as expected nothing. My telephone calls going rounds from Goa to Hyderabad and no one is of help. Supervisors of IFB services promising that they will call in 30 minutes but again ...no call back.
Never expected this kind of response from a brand like IFB.

Water draing and drying not working F5 errroris showing

I have placed order for 3 nos.of Autodish detergent vide order no.[protected] on 22nd June, 20 with advance payment of Rs.930/- paid by me in IFB website.
But till date I have not received any reply from them regarding despatch of the material. I contacted their helpline nos on 3 occasions in between but they have a standard answare that our back office team will contact you over phone & update. But no calls came from their end. I also send mail to their customer care service but did not receive any reply.
Please look into this & arrange refund of the money paid by me in case they are not in a position to supply the material.

I have purchased an ifb front load washing machine. Now from past 3 days, it has same problem, everytime i start this, it stuck and doesn't move to other task, it stuck at door error, even if we have closed the door properly.

It just 5 month old product.
Kindly look into this and replace the item, otherwise i will have to take some actions.

We are facing 2 issues in ifb washing machine.

1) when the machine is in running condition than suddenly blast voice comes often.

2) when we set washing program for 1 hour than that complets after 2.5 to 3 hours.

For these problems we have made complain 3 times. Same technician named shaileshbhai raval (M: [protected]) comes for repairing and withing seeing anything he says everytime that we are not properly cleaning machine and we are doing service outside and bla bla bla...

I eveytime says him that we are regulary cleaning machine as per guideline and we are having machine in warranty period than why should i service it outside ifb? I think person is saying carelessly without observing anything and blaming us.

And everytime he fills review from themselves.

I think ifb is having good service people so purchased from ifb. But its strange that ifb have recruited such a rude technician.

Now let me know that after my 3 complains if problem is not resolved and machine is keep going blasting and if any accident occurs than who will be responsible for that?

My washing machine is a top loading 7.5 kg machine, model no. Aw7201wb purchased on[protected]. The plastic panels inside the drum are broken and need repairs/replacement. Issues with service:
1) service center numbers mentioned on website do not work (I. E.[protected] and[protected], you need to write to ifb and pray that you're called back.
2) i've formally written to ifb thrice and everytime i get a phone call saying that a technician will arrive and resolve the complaint. No one appears after that and there is absolutely zero follow up by ifb on the complaint.
3) without a resolution or follow up, they've sent me a message that my complaint is resolved and upon calling them they told me that they will re - register my complaint.
4) after registering my complaint again (Complaint no. [protected]), there is no follow up on spare parts, repair etc.

I'm willing to pay for my spare parts and service but they is absolutely no response.

Please intervene and help.

Regards,
Karan ahluwalia
[protected]

Installation of ifb dishwasher neptune plus vx not possible due to problem in dishwasher. This was before lockdown. The service is very poor. With repeated follow up, i received a message that the dishwasher will be replaced with a new one. But it’s more than 2 months, they are not responding. Very poor service. The company is not competent to deal with customers. For more than four months the machine is lying in my house. It’s of no use, completely bad investment. Playing with emotions and sentiment of consumers

Ticket no [protected] complaint date 4th july
Below mentioned mailed to ifb. Been complaining since feb but no proper service

Sir/madam

I, an extremely harassed customer would like you to kindly check the status of the above mentioned complaint with the mentioned ticket number and escalate the matter and get the needful done by your service center.

Regards

Mrignaini

[protected]

My washing machine was unserviceable since 06 jul 20. I have booked a complaint vide ticket no [protected]. Even after frequent reminders no one has turned up yet. The apathy shown by the service staff is quite evident. Previously, on my transfer to this place (Guntur) i had requested for re-installation of my machine requested for stand, outlet pipes and liquid detergent. However, due to the apathy shown by the staff i had to cancel my order after a week or ten days. Warranty of my machine is on the verge of expiry. If my machine is not made serviceable then i may have to approach consumer court for the loss. Please do the needful

No one from company not visiting our house to check the machine although it has 4 years warranty

This is to inform you that we have purchased tl#sdg 9.5kg aqua washing machine in april 2019. Last month the machine did not start. We have called up the technician who has installed the washing machine but he was constantly postponing his visit. On june 26th 2020 we have raised a complaint in customer care technician has visited and informed that mother board got damaged due to rat and rat mesh has not been fixed at the time of installation. And told that he cant rectify for free and have to pay 4000 rs. It is an obligation of the technician to fix the rat mess.

I have raised a complaint yesterday and spoke to many executives. One of the sr. Executive has informed that he would get back to us today before 5pm. Kindly treat this on high priority.


We are forced to wash clothes by hand in this rainy season since last 3 weeks.

Bought an ifb microwave in oct '19,
One day while the mw was operational to cook the vegetable, fumes starting coming from the back side of the microwave and smell was coming from it.

Timing was only set to 2 min and due to some internal electric issue fumes started to come out of the microwave.

Now i am unable to use the mw and i have also registered the call in call centre ([protected]) but no one is bothered to even call the customer once.

Pathetic customer service, poor response and thus loosing sales.
Mno - [protected]

Have copied the emails which i have sent to ifb to replace my dishwasher. Iam very frustated as they are not even replacing it and not even returning my amount even after 50 days of purchase..

Mail no 1

I bought on 20th may 2020, a ifb dishwasher (Bill copy enclosed) from your ifb dealer parshast electronics, gandhi nagar nagar jammu.
After my repeated complaints and follow up the ifb dishwasher was finally installed on 31.05.2020 by the service team as the ifb store was not having the ifb essentials required for the installation of the machine.

Now my dishwasher after 4 days of installation was not washing the utensils properly and inside my dishwasher spots have developed. The machine was also throwing h1 error. Infact all my utensils have also developed burnt marks and spots. After contacting your service team mr sahil on 05.06.2020 at around 8.30 pm he told me that he will personally visit my house and will check it. He came the next day and adjusted the salt setting along with checked the machine and told me to run it after testing cycle is over for 3 times on super 50 cycle without detergent and then it will be okay.

After he left and the testing cycle is over, i ran the machine for 3 consecutive times on super 50cycle with a gap of 20 min in each cycle.
The next morning, i again put the utensils in the machine, but this time the utensils were more dirty and inside my machine some more spots came. The utensils were smelling like they are burnt and inside my machine also burnt steam spots came (Pictures enclosed)
.
Then today ie on 08.06.2020, mr sahil came for 3 hours and he himself was tesing the machine but everytime the utensils were dirty and spots were forming inside the machine. He ran the machine for 3 cycles with utensils in one cycle, glass items in other cycle, and brand new fresh plates in 3rd cycle and in each cycle the utensils were having more and more spots.

Infact he also ran the machine with glass items without detergent and still the spots came which are clearly visible in the pictures enclosed.

My machine has developed spots and all my utensils are also spoiled so i want my machine to be replaced as early as possible. I donot want my machine to repaired i want it to be replaced.

I want to mention here that i bought this machine because my mother is very old and she is not able to wash the utensils but this machine has created a lot of problems for me and my family. Now i want this to be replaced as i dont want a machine with spots and which is not working properly within 4 days of installation.

I expect that you will listen to my genuine plea as otherwise i would have no option either to proceed legally or go to consumer court.

I have attached the pictures along with the bill and will request you to kindly replace my dishwasher at the earliest.

Mail no 2

Am writing this email with uttermost disappointment despite of being a satisfied customer from last 20 years.
I want to mention here that i have purchased a dishwasher on 20 th may and after numerous follow-ups it got installed after 10 days of purchase. But after installation the machine was showing f3 error message and steam spots were developed all inside the machine. Even my utensils were also having steam spots which even after washing by hands also are not going. I informed immediately the ifb service team and after regular visit of the service team engineer 3-4 times he finally gave report that this machine is defective and it needs replacement.

But the replacement is still not provided to me even after 1 month of purchase. When i call service team manager in jammu sh sachin he tells me that your replacement has been recommended and duly accepted also but there is no stock available at the store for replacement. When i call sales team manager jammu sh sourabh he tells me that please wait as no stock is available.

I request you to kindly look into the matter as i have spent my money for the machine but till date iam not able to use tha appliance. Service team is blaming sales team and sales team is telling there is no stock in jammu. It's now almost 1 month but no one is listening to my please.

I want to mention that the service team even stopped responding my calls.

If replacement is not provided to me i will have no option to proceed legally and in consumer court and will claim a hefty amount for the discomfort the company has caused to me and my family

Iam hopeful that i[censored] intervene in this matter the matter would be closed soon

Looking forward to your reply

I have also attached the trail mail in which the bill and the machine pics are included

Mai no 3

. With respect to my trail mails regarding the replacement of my ifb dish washer, i want to mention here that the dishwasher that was purchased on 20 th may 2020 is still not replaced my your jammu office.

On saturday i. E on 5th july i received a call from your jammu ifb service centre that the machine has arrived for replacement and on monday i. E on 06.07.2020 machine will reach your home by 9.30 am. Here i want to mention that i took off from my office today on monday for replacement and installation of my machine. When i called your service team they told that it will take time and here i want to quote that they were asking my permission of testing my new machine to be replaced at your service centre by putting utensils in the machine at your ifb service centre narwal.

Here i want to quote that how ifb can open my new machine at service centre cum godown at ifb narwal jammu and test it there.

I got suspicious because of this and i personally visited the store at 11.00am and found that the machine to be replaced was an old machine with no bar coding on the packing and packing was also partial open and there was no wooden sticks inside the machine which is always there in new dishwashers so that breakage won't happen

I really do not understand how your staff of ifb can do this to a long associates customer with you.

And then when i called your ifb branch head mr j. B singh he told me in very rude way that how could you enter our service office and if any theft happen then should be responsible.

I want to strongly mention that i am a customer and not a thief. I have spend my hard earned money rs 35000 from last 48 days without using the machine. I called mr sahil service boy from outside the store and it was him who told me to come inside. I haven't myself went inside your store.

This behaviour of your manager mr jb singh has hurted my sentiments and self respect a lot and there would not be any apology which can bear the humilation i faced.

How can you give me an old machine as replacement and how can u insult your customer who is with u from last 20 years

This irresponsible behaviour of your branch incharge is really not appreciable and still my machine is not getting replaced

I request your kindself to kindly intervene in my humble plea because i am very frustated now because if your ifb branch jammu and how long even after 48 days i have to wait for my machine to get replaced.

Iam going to file two cases in the fast track court against ifb for causing this huge inconvenience and frustation to me and hurting my self respect by calling me thief indirectly

I want to also mention i haven't received any response to my early emails also which i have send to your kind office

I pray to you please intervene and help me so that the case is settled

Regards

Sourabh bakshi

I have copied the emails which i have sent to ifb to replace my dishwasher. Iam very frustated as they are not even replacing it and not even returning my amount even after 50 days of purchase..

Mail no 1

I bought on 20th may 2020, a ifb dishwasher (Bill copy enclosed) from your ifb dealer parshast electronics, gandhi nagar nagar jammu.
After my repeated complaints and follow up the ifb dishwasher was finally installed on 31.05.2020 by the service team as the ifb store was not having the ifb essentials required for the installation of the machine.

Now my dishwasher after 4 days of installation was not washing the utensils properly and inside my dishwasher spots have developed. The machine was also throwing h1 error. Infact all my utensils have also developed burnt marks and spots. After contacting your service team mr sahil on 05.06.2020 at around 8.30 pm he told me that he will personally visit my house and will check it. He came the next day and adjusted the salt setting along with checked the machine and told me to run it after testing cycle is over for 3 times on super 50 cycle without detergent and then it will be okay.

After he left and the testing cycle is over, i ran the machine for 3 consecutive times on super 50cycle with a gap of 20 min in each cycle.
The next morning, i again put the utensils in the machine, but this time the utensils were more dirty and inside my machine some more spots came. The utensils were smelling like they are burnt and inside my machine also burnt steam spots came (Pictures enclosed)
.
Then today ie on 08.06.2020, mr sahil came for 3 hours and he himself was tesing the machine but everytime the utensils were dirty and spots were forming inside the machine. He ran the machine for 3 cycles with utensils in one cycle, glass items in other cycle, and brand new fresh plates in 3rd cycle and in each cycle the utensils were having more and more spots.

Infact he also ran the machine with glass items without detergent and still the spots came which are clearly visible in the pictures enclosed.

My machine has developed spots and all my utensils are also spoiled so i want my machine to be replaced as early as possible. I donot want my machine to repaired i want it to be replaced.

I want to mention here that i bought this machine because my mother is very old and she is not able to wash the utensils but this machine has created a lot of problems for me and my family. Now i want this to be replaced as i dont want a machine with spots and which is not working properly within 4 days of installation.

I expect that you will listen to my genuine plea as otherwise i would have no option either to proceed legally or go to consumer court.

I have attached the pictures along with the bill and will request you to kindly replace my dishwasher at the earliest.

Mail no 2

Am writing this email with uttermost disappointment despite of being a satisfied customer from last 20 years.
I want to mention here that i have purchased a dishwasher on 20 th may and after numerous follow-ups it got installed after 10 days of purchase. But after installation the machine was showing f3 error message and steam spots were developed all inside the machine. Even my utensils were also having steam spots which even after washing by hands also are not going. I informed immediately the ifb service team and after regular visit of the service team engineer 3-4 times he finally gave report that this machine is defective and it needs replacement.

But the replacement is still not provided to me even after 1 month of purchase. When i call service team manager in jammu sh sachin he tells me that your replacement has been recommended and duly accepted also but there is no stock available at the store for replacement. When i call sales team manager jammu sh sourabh he tells me that please wait as no stock is available.

I request you to kindly look into the matter as i have spent my money for the machine but till date iam not able to use tha appliance. Service team is blaming sales team and sales team is telling there is no stock in jammu. It's now almost 1 month but no one is listening to my please.

I want to mention that the service team even stopped responding my calls.

If replacement is not provided to me i will have no option to proceed legally and in consumer court and will claim a hefty amount for the discomfort the company has caused to me and my family

Iam hopeful that i[censored] intervene in this matter the matter would be closed soon

Looking forward to your reply

I have also attached the trail mail in which the bill and the machine pics are included

Mai no 3

. With respect to my trail mails regarding the replacement of my ifb dish washer, i want to mention here that the dishwasher that was purchased on 20 th may 2020 is still not replaced my your jammu office.

On saturday i. E on 5th july i received a call from your jammu ifb service centre that the machine has arrived for replacement and on monday i. E on 06.07.2020 machine will reach your home by 9.30 am. Here i want to mention that i took off from my office today on monday for replacement and installation of my machine. When i called your service team they told that it will take time and here i want to quote that they were asking my permission of testing my new machine to be replaced at your service centre by putting utensils in the machine at your ifb service centre narwal.

Here i want to quote that how ifb can open my new machine at service centre cum godown at ifb narwal jammu and test it there.

I got suspicious because of this and i personally visited the store at 11.00am and found that the machine to be replaced was an old machine with no bar coding on the packing and packing was also partial open and there was no wooden sticks inside the machine which is always there in new dishwashers so that breakage won't happen

I really do not understand how your staff of ifb can do this to a long associates customer with you.

And then when i called your ifb branch head mr j. B singh he told me in very rude way that how could you enter our service office and if any theft happen then should be responsible.

I want to strongly mention that i am a customer and not a thief. I have spend my hard earned money rs 35000 from last 48 days without using the machine. I called mr sahil service boy from outside the store and it was him who told me to come inside. I haven't myself went inside your store.

This behaviour of your manager mr jb singh has hurted my sentiments and self respect a lot and there would not be any apology which can bear the humilation i faced.

How can you give me an old machine as replacement and how can u insult your customer who is with u from last 20 years

This irresponsible behaviour of your branch incharge is really not appreciable and still my machine is not getting replaced

I request your kindself to kindly intervene in my humble plea because i am very frustated now because if your ifb branch jammu and how long even after 48 days i have to wait for my machine to get replaced.

Iam going to file two cases in the fast track court against ifb for causing this huge inconvenience and frustation to me and hurting my self respect by calling me thief indirectly

I want to also mention i haven't received any response to my early emails also which i have send to your kind office

I pray to you please intervene and help me so that the case is settled

Regards

Sourabh bakshi

Its not even been 2 years since we bought [ifb 6.5 kg fully-automatic top loading washing machine (Tl-rdw 6.5kg aqua, ivory white)]

There are many troubles with this washing machine. It makes huge sounds quite often. It takes 5 times more than the time it shows on the timer.

Also suspect if this could be the reason for huge current bills.

Trying to reach out customer care on their customer care number but that keeps me waiting on the line forever and never connected me to the customer care.

Also registered a complaint on their website. (Ifb - https://www.ifbappliances.com/ts)

However there is no response yet. If anyone from ifb is tracking this complaint, please look into the request i have raised and do the needful as soon as possible