IFB Industries Complaints & Reviews

I have bought ifb smart touch 8.5 kg washing machine by 18/6/20.On 3/8/20 that washing machine got starting trouble so I was register complaint [protected] regarding that issue, after that twice ifb technician has try to resolve issue but they unable to solve issue till date because machine is faulty.I have talked to ifb service senior executive but he is intentionally ignoring this issue.Ifb has to replace my faulty washing machine with new one.lfb service is worst among all electronic appliances.IFB does harassment in this case, I'm regretting for buying ifb washing machine.

We are getting E9 Error hence we are unable to operate Machine.
Tried calling Customer Care, there was no response for over 20 Minutes, is this way Customer is supported.
My Customer id is 10258660 .The Machine is Under Warranty as it was purchased on 28.2.2017. We would our Machine to be attended at earliest.
The Details are IFB Washing Machine Serena Aqua SX LDT Sr No[protected] purchased on 28.2.2017 in name of Bhaskar Narain @ Indore.
Regards,
Bhaskar Narain Retd HPCL Officer
Mobile & Whatsapp[protected] @ Indore
email bhaskar.[protected]@gmail.com
PLEASE HELP .

Hello IFB Team,
With huge frustration, i am forced to write this email, after several follow up for last 20+ days.
I am customer of IFB for last 20 years (Proud owner ?? is a question now) and the the trust i had earlier with IFB is fading day by day. I used to promote IFB to my friends and relatives and can say that i have help them (& IFB) to be a owner of IFB.

Coming to the point, I have a Executive Plus washing machine, which worked very well for last several years and i am very happy and fan of this machine. I still have a AMC for this machine, which is valid until Oct 2020. attached the copy of it.
Recently, last 20-25, days it is not working as the timer gone bad. I had raised and complaint and the service person did appear to check this. He said that the machine is not is production now and the spare part would not be available.. He said he will check and come back.. After that i call multiple times to check when i will get the timer.
Finally, i realized that the part may not be available as it is old, and i decided to exchange this machine with new one. I called CCC requested for exchange offer, they committed to support me and told me that i would be eligible for 25% discount for a new IFB machine with exchange (One of your service team did committed me 35% but later changed to 25% . I have whats-app exchange, which i am sharing for your reference). Later i was told that the machine (Elena Aqua VX - with electromechanical timer) which i was looking is discontinued. Hence i requested for NeoDiva VX model or any other model which is readily available and can be shipped/installed immediately.

I have been calling customer care center everyday for last 20+ days to get me this machine and repeating with same explanation very single day (some days i have called more than 2-3 time) ... You can check you records. Every time i get a new ticket and later come to know that it is cancelled. I would get commitment that, i will a call form sales team on the day or within 24 hrs, but that day never came..
I also spoke to couple of your CCC supervisors and they promised to support me.. but they were no different from other..

In this pandemic time, when we are cut off to whole whole and managing on ourselves without any maid support system, breakdown of washing is a huge problem. I am being patient for more than 20 days now, but i am loosing my patience..

I found this as a last option to explain my concern with very less hope that i will get an answer, knowing how the system with IFB works.. But i do want to raise it before making up my mind to escalate it further or find alternate approach to hear me out and get serviced.

Regards,
Gautam Gaikwad
[protected]
Bangalore

Anyone considering buying new washing machine, let my recent experience guide you. Beware of buying IFB frontnload machines as the after sale support may not be there when you need it.

Reference to complaint ticket [protected].
Registered complaint on 05th Aug 2020 regarding front load washing machine jerk skidding while draining, which when considered mechanics of front load machine is a serious issue. Machine is in warranty period.
Called thrice for followup of complaint, but to no avail. No technician ever called. Then escalated the issue to area manager level. Ahter escalation also called twice. Again, no response. No technician ever called me, forget visit or any assistance on the issue.
Very very poor after sale service. Front load machines are not exactly as user friendly as top load models of other companies, still purchased it trusting IFB brand and with belief that even though company is not wide spread as its competitors, at least in Mumbai, after sale support is provided proper and promptly.
Will never advise anyone again to purchase this. Consider poorest after sale service while making your buying decision.

Dear sir,

My washing machine is not functioning properly for quite sometime and i tried calling at ifb toll free number at [protected] as well as[protected] but could not get any response. Thereafter i tried calling ifb service center at saltlake at ec 97 salt lake, kolkata, west bengal 743272 who have informed that they dont repair product which are under warranty. Since the product in question is under warranty,. It was requested to kindly address the issue as soon as possible so that i can use my machine. Thereafter when finally i got to connect with ifb customer care, they didnt listen to my problems and said that the product is out of warranty and that i would have to pay for the part. Inspite of telling them regarding inability to connect them on toll free number becouse of which i contacted the service center when the product was in warranty, they turned a deaf ear to my concerns. I request that some action should be taken against them and the product which is an essential household item should be repaired.

Complaint booked on 04/08/2020, Ticket no. [protected]. the IFB dishwasher is still unattended. Several times I requested IFB Varanasi local center([protected]) for the repair, always they promised to send technician for repair but no technician turned up till date. Today I called IFB Point, Mr. Ravi singh, he too promised to send technician, but no technician turned up. I want to bring your notice, that the dishwasher is under AMC and validity is up to 30/12/2020. We use dishwasher daily both times, and facing too much difficulty. It is requested to advise your Varanasi IFB service center for urgent repair.
S. Barat Customer I D 3680940

My washing machine suddenly stopped working. it Shows error: Drain error. The customer care number is not working. kindly address My problem. My product is under warrenty. my contact number is [protected]

My name is sainath mhatre & i stay in dombivli. I am using ifb 8 kg front door washing machine since 4 1/2 years but on 10 august 2020 spin dry stop working and machine start showing"close door"?, even after closing washing machine front door properly. On 11 august 2020 i registered my complaint on ifb customer care number. Registered complaint number is [protected]. Today on 15 august technician visited at place check the machine and tell that door sensor and drum holder suspension had gone completely you have to replace it. When i asked price of spare parts he said rs 2450 for door sensor, rs.4260 for drum holder suspension and rs 590 service charge as your machine is not under warranty. I had no other option in this pandemic situation so i tell him to change it. He change the spare parts and show machine is working. I paid the total bill rs.7300 to technician name sameer shaikh. After some hours when i put some cloths for washing, the machine drum was not spinning even after waiting for 10 to 15 mins. I very much disappointed even after paying huge amount and wasting my half day, work is not done properly by this technician. When i check the price of door sensor and drum holder suspension online, i was shocked the price of door sensor is maximum rs.1250 and drum holder suspension was maximum rs.2200 for pair. This how is ifb service centre loot the people and give worst service. Please take strong action on this people.

Dear sir/mam,
I got a whatsapp message from a lady name avni shah that if you are intrested you can do work from home and as a normal teenager and in a need of money i said yeh because how doesn't want to earn money and as you know that how less jobs are there so i said and after that she just said me to send a adhar card photo or driving license photo so that she can check my id so i send her the photos and then she said tyou have to write 10000 captcha in 10 days per captcha 3 rs i said ok as it is difficult but i said yeh i will not study i will earn money i thought first day she said you have to start from tommorow and then on[protected] i messaged her how to start she gave the link and said log in with that and start working i said ok when i start there is no count nothing just captcha and my name it looks fraud then i messaged her to how to know count she said you get qc report qc report i said ok i did something 1300 on that day but everytime i logged out due to some extra work and then if i want to log in it said clear previous enteries all the enteries that means all the entry i do its gone i deleted her chat but she is saying legal notice and all sir i've done hard work i can't sleep to complete this work but sir this is not fair as there type of companies are just like harasment so please sir find a solution so that one should work from home easily and can earn some money not like this but geniune i will share some photos sir/mam as there fraud are so open nowdays and in this tough times sir/mam it is very difficult. Sir as i could'nt find their company name in google or any verfied site "igm based in gujrat i will send you photos.
Please sir/mam look into my matter and please try to solve it
Thankyou
Your sincerely
Himanshu chandan

3 bar complain kar di 15 din ho gaye koi ni aya very poor service

I have taken extended warranty but no one wants to honor its t& c for last one month i have contacted multiple time your contact center and people are saying they will come today or tomorrow but no one came. Also they keep closing my request without attending to my complaint.

I finally was in touch with one mr sudhakaran ([protected]). Who said he can return back my warranty money or i should buy a new one he will give me a discount.

Given the situation and the fund crunch i wanted my washing machine repaired so i can use it. He said he cannot service it. I asked him to drop a mail.. And i have followed it multiple time. He is not responding.

I have wasted 1 month of my warentee time doing this followups. Also with a non working machine.

Is this a reputed company like ifb working model. Take warranty and ten not service till warranty expires?

I have attached a screen shot of the messages i have sent him asking for a mail stating he cant honor warranty terms.

My name is bharat hiremath. [protected]; bharat. Hiremath. [protected]@gmail.com.

Cust id :13282904; expiry date : 8/8/2020

Complaint:
4 july 2020 [protected] (They closed the complaint without repair)
10 july 2020 [protected] (They closed the complaint without repair)

When i call the service center they keep stating they dont have access to call back. We need to call the manager number and the manger is not responding..

Also the customer care is not registering or giving a complaint number.

Hi

I have complain on consumer forum but no body is resolving compain

They are just providing answer that we are solving but no body answers

They are so careless. I have complain so many times for same issue.

Mohit
[protected]
[protected]

My name is abhishek from solapur and my complaint is regarding ifb customer care service. Ihave washing machine of ifb elena aqua vx.
Last 2 month we're facing machine noise problem. Regarding this problem i called ifb care to provide service and visit.
Last 2 months i'm calling them but there is nothing happened.
They're not giving such services as they promised in their policy.

My family is a high fan of ifb brand, so i purchased ifb top load washing machine (Model: sgdg 7.0 kg aqua) from grias, gudvacherry showroom on 25th may 2020.

Over a period of 1 month we noticed some damage in the fabric after washing but was not sure if the damage was due to the washing machine. It took 2 months for us to realize that the damage in fabric was due to the washing machine after washing. (Damage images attached for reference)

So i raised a complaint ticket on 25th july and the service engineer responded to the ticket the same day and escalated to the next level. I got a replacement id on 28th of july.

It is almost 2 weeks time from raising the ticket, still my issue was not resolved and the machine replacement was not done. Today i am writing this mail with so much pain after repeated follow up with the local service engineer.

Today my family's attitude towards the ifb brand is very annoying. I bought this machine for my wife after her maternity to help her household work, but ended up in burning my fingers.

I almost lost inr 10000 worth cloths and fabrics which is of no use now.

To my last hope i am writing this mail complaint with a hope that ifb team will respond to my request at the earliest.

Ref: ticket no. [protected]/ chat no. Cb[protected].
Complaint was booked for elena model washing machine registered under mobile no [protected] for disconnection of water inlet pipe.
Actually the connecting plastic thread was broken which may cost only 20 to 40 rupees. However the mechanic changed the full set, charged rs.450/- and told it is available as full set only.
The above seems to be deliberate looting of customers in the name of spare parts. Why plastic thread of inferior material is fixed and full set is changed when it breaks, instead of repairing while the machine is under warranty.
The above is a sample only to show how customers are cheated in the name of spare parts.
Even after several complaint s & reminders to ifb mail "[protected]@ifbglobal.com" they neither replied nor acknowledged the complaint.

Hi

Machine have 2 problem

1) it keep blasting
2) program of 1 hour take 2-3 hours to complete.

After your technician visit, your technician has told to observe it for some days. But after next day the same problem started to occur. So we called your technician mr. Parag (Mob: [protected]) and informed the same. He told us to schedule next visit. I remind him again but no body has came. Now it is more than 10 days of visit but problem still persist.

So can you please check up properly. Or replace the machine.

Waiting for your prompt respond

Mohit
[protected]
[protected]

Sir,
My washing was repaired.
The servicer says the pcb has to be replaced at the cost of 6000
So what is the right price. Kindly give me the reply

Sir, i am using 6.5 kg topload machine of ifb, technician from ifb visited and taken 590 as visiting fee
He said pcb board is faulty and it is only available at the cost of rs. 6700 from ifb company only. No repair is possible and no compatible board is available
Please confirm the facts because if i changed then it is 1/3 of full cost of machine not affordable
If this is then no use of ifb,

I have been complaining for my ifb since almost 2 months now. But they never answer your call. Then after taking the complaint they never come. This time literally i had to threat them then they sent one person from antek he checked and he simply said parts are not available. Its been 3 months and i am still waiting. This is their regular practise. Heard from many people. Never buy this 3rd class product. Samsung lg is way better interms to services. My contact is [protected]

Dear team,

I had a problem with ifb washing machine over a week back. I registered a complaint with the ifb customer care. The problem was that water was coming out from the front of the machine.

A technician was sent after around 4-5 days and he suggested that the shock absorbers need to be changed. We agreed to pay price of 3300 for the shock absorbers change even though we found it to be a bit steep and even though i wondered how shock absorbers would cause the machine to leak water from the front. The machine was then started again and worked fine. Later on, after 1 hour or so the machine completely blanked out. The technician came again and did something to start the machine but then we had door open error. He tried with new door lock and new pcb but there was a trip and he suggested that even his new pcb got damaged as the door lock had an issue. He is now suggesting a new pcb and a new door lock to resolve the issue. Cost of the pcb is 6800 and door lock is 550. This means i will now spend over 10k inr for a problem that was door leakage from the front! Request you to kindly look into the issue as early as possible.

Registered mobile number is - zero seven two seven six seven five zero four three seven. You should get all the details from this number.