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IFB Industries Complaints & Reviews

4.2
Updated: Dec 2, 2025
Complaints 6906
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IFB Industries reviews & complaints page 53

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B
bharat j
Jun 23, 2020
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Address: Mg road mangrol 362225 gujarat

Ac remote missing

Name: kishorbhai manek
Address: m g road mangrol
Pin:362225
Gujarat
M. [protected]
Model: 1.5 invt
Dop:[protected]
Request: remote missing
Dealer : balaji television
Dealer i'd:[protected]
Mo. [protected]
IFB Industries customer support has been notified about the posted complaint.
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    B
    bharat j
    Jun 22, 2020
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    Address: As above

    Name: pradipbhai
    Address: lilashah nagar nr bus statin veraval
    Pin:362265
    M. [protected]
    Model: 6.5 rdw
    Dop:[protected]
    Request: installation demo
    Dealer : balaji television
    Dealer i'd:[protected]
    Mo. [protected]
    IFB Industries customer support has been notified about the posted complaint.
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      R
      rpaturni
      Jun 22, 2020
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      washing machines trolleys

      Ifb sells accessories like washing machine trolleys, dust covers, detergents etc.in may 2020 my washing machine gave an error "conn" and i raised a complaint with ifb and service person attended but could not able to find or explain what that "conn" error is, but, the machine was working fine when he asked us to run the machine. So they closed the issue. Next day the machine started leaking water from the bottom. So raised complaint again....
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      M
      minalchuri
      from Mumbai, Maharashtra
      Jun 22, 2020
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      My washing machine is in the warranty period and the same is not working from last 3 months

      Previously due to lockdown we could not call ifb people for help.

      But even after lockdown, just because our machine is the warranty period they show no interest in repairing our machine.

      We are calling them continuously and following up with them

      Only once the sales executive visited and said if you pay us we will repair next day itself orelse it will take one week. Why are we suppose to pay if the machine is in the wrranty period

      My warranty period expires in july so i think they are purposely doing it delay

      If they were ready to repair it if we are paying them next day itself than why they are taking so long now

      Such kind of greedy behaviour and poor after sale service is what i could see from ifb and i m really disappointed

      It being more than 20days that my complain is registered yet no redressal
      IFB Industries customer support has been notified about the posted complaint.
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        P
        priyadarshinimukherj
        Jun 19, 2020
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        Inhave purchased ifb washing machine on 9th june and have received product on 13th june from amazon. Since then i have recieved no communication from ifb... I have contacted ifb about 3 times a day only to hear different stories each time... Inwas given a commitment of installation maximum by 19th june and still have not received any information from service centre. Amazon refuses to return my money and take the product back... If i do not get this intalled i will be forced to file a case in consumer court.
        IFB Industries customer support has been notified about the posted complaint.
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          S
          sandipan kumar
          from Mumbai, Maharashtra
          Jun 18, 2020
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          Address: halisahar

          My ticket no is [protected]. On 16th, 2020 ifb call center excutive called and allowed a ticket no. Today is 18 th june, 2020, none of their technician call or present at my address to repair my a/c in this hot scorching sun.
          Kindly visit my address and fix it as soon as possible.
          IFB Industries customer support has been notified about the posted complaint.
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            G
            Govindan Parthasarathy
            Jun 18, 2020
            Resolved
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            Resolved

            Address: No.5;4th cross street , Poombuhar Nagar ,Kolathur,Chennai 99

            I bought an Washing Machine on 14/06/2020.At Saravana Stores Padi . The product was delivered on 15/06/2020 . The installation person arrived on 16/06/2020. The person came for installation reported that machine is not in proper condition and it's an defect piece . I got shocked by hearing and immediately arrived to shop and complaint my issue ... Shop incharge asked me to wait for other two days .. I waited until 18/06/2020 but there is no response .. i tried calling the manager of the shop but he did not reply ... I purchased the product with the trust on Saravana stores and their customer care but i am so disappointed with service and irresponsible answers by the shop staffs . I lost my trust on Saravana stores . I am helpless and clue less what to do next ... And where to complain my issue for a solution .
            Aug 6, 2021
            Complaint marked as Resolved 
            IFB Industries customer support has been notified about the posted complaint.
            Verified Support
            Jun 20, 2020
            IFB Industries Customer Care's response
            Dear Sir/Madam,

            We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

            Regards,
            IFB APPLIANCES
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              N
              nishad Noushad
              Jun 18, 2020
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              Resolved

              Address: niyas manzil, moorikulam ,avalookunnu po, alappuzha

              Ref: Complaint No ticket number [protected]
              date of complaint 15/03/2020
              Product/Model No:- se orita aqua sx 6.5 kg 1000 rpm & SR No.[protected]
              warranty status :- under warranty.
              purchase date :[protected]

              still my complaint not resolved because of worst service of ifb
              this is 3rd time am rising a complaint against this 1 st time I had to wait 3 month for resolve this 2 nd time also same waiting from 15/03/2020 they resolved it and after that I used only one time agent complaint this washing, machine I purchased this 31500 it not worth for me 6 month never used this washing machine it there add says 100 warranty and in warranty also they charged 650
              I need to replace the washing machine
              +3 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              IFB Industries customer support has been notified about the posted complaint.
              Verified Support
              Jun 22, 2020
              IFB Industries Customer Care's response
              Dear Sir/Madam,

              We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

              Regards,
              IFB APPLIANCES
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                K
                kamrul.ferdous
                Jun 18, 2020
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                Resolved

                I am experiencing a worst experience with ifb service. My washing machine is not working and raised a complaint on 03-june-20. The complaint no is [protected]. Since last 15 days no engineer has visited my machine, moreover i have not receive any response from their end. Multiple times i escalate this mater to their customer care through mail, but didn't get any response.in last 15 days i made call to their customer care no for at least 10 times every time they responded with same answer i. E. "your problem will be resolved very soon."

                Kamrul hasan ferdous
                Aug 14, 2021
                Complaint marked as Resolved 
                IFB Industries customer support has been notified about the posted complaint.
                Verified Support
                Jun 20, 2020
                IFB Industries Customer Care's response
                Dear Sir/Madam,

                We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

                Regards,
                IFB APPLIANCES
                Jun 29, 2020
                Updated by kamrul.ferdous
                Your service engineer visited my house on June 20, 2020 and identified that drum of my washing machine needs to be changed. He said that they would replace the said drum free of cost as my washing machine is under warranty period. He gave me a TAT of 7 days fro doing so. Today is June 29, 2020. The 7 days TAT is over but it is still not resolved.
                Today, I have just talked to Mr. Ayan from your service center (Kolkata) through customer care. Mr Ayan has given commitment to resolve the issue by July 1, 2020.
                It would be great If I got the said resolution by July 1, 2020. My job location has been changed from Kolkata to Durgapur. I am about to make shifting in couple of days. So please help in resolving this issue by July 1, 2020 as per the commitment given by your representative.
                Verified Support
                Jul 02, 2020
                IFB Industries Customer Care's response
                Dear Sir/Madam,

                We hope your issue is resolved. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

                Regards,
                IFB Appliances
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                  P
                  Priyagup03
                  from Mumbai, Maharashtra
                  Jun 17, 2020
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                  Ifb 30sc4 stop button and 1 min timer is not working. Kindly help!
                  IFB Industries customer support has been notified about the posted complaint.
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                    P
                    Priyagup03
                    from Mumbai, Maharashtra
                    Jun 17, 2020
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                    Ifb 30sc4 stop button and 1 min timer is not working. Kindly help!
                    Model no ifb 30sc4
                    IFB Industries customer support has been notified about the posted complaint.
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                      K
                      Kuntalmukh
                      Jun 17, 2020
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                      Address: Visakhapatnam

                      Authorised service technician sent by ifb came to replace a spare and while working, broke another part, rendering the machine useless. Now he says that i have to pay for this spare also costing 5000/-.
                      Poor technicians employed by ifb who damages customers machines to generate more spares sales.
                      Horrible situation. Don't know whom to approach. No ifb official is approachable and therefore all left to the franchisee's whims and fancies.
                      IFB Industries customer support has been notified about the posted complaint.
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                        F
                        Fayazuddin Fayaz Syed
                        Jun 15, 2020
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                        Purchased aqua sanorita 6.5kgs front load washing machine from authorized dealer in my town. Since the purchase heavy vibration in the machine even after several complaints made every time unqualified technician come and do the service. Now i came to know that i invested my valuable money in a well known international branded company
                        IFB Industries customer support has been notified about the posted complaint.
                        Dear Sir/Madam,

                        Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [protected]@ifbglobal.com incase any further assistance.

                        Regards,
                        IFB APPLIANCES
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                          amrik0512
                          Jun 15, 2020
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                          Resolved

                          Address: kanpur, kanpur

                          Dear Sir,

                          i had purchased IFB Split AC last year, Dt 19th May 2019 from Leo International, Kanpur Model Number is IAFS18XA3T3CA.

                          sir due to lock down the dealer told me after lock down your company provided us the free service but today i called your helpline number your executive told me now its completed one year so no free service provided by the company and your executive behavior is too bad.

                          sir due to lock down you know what we are facing.

                          sir its request to you to provide me with one free service from your side.

                          My Details are :-

                          Amrik Singh
                          [protected]
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          IFB Industries customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 19, 2020
                          IFB Industries Customer Care's response
                          Dear Sir/Madam,

                          As discussed, please provide bill copy so that we can we can take further action.

                          Regards
                          IFB Appliances
                          Verified Support
                          Jun 23, 2020
                          IFB Industries Customer Care's response
                          Dear Sir/Madam,

                          Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

                          Regards,
                          IFB APPLIANCES
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                            A
                            Akshata G K
                            Jun 15, 2020
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                            Address: Shri Ram Services ,Katriguppe, Bangalore

                            Complain was registered on May 11th, 2020..& attended on 19th May, 2020 & a part(heater & diverter) was replaced ..but the problem recurred the very next day..
                            Till today no body has attended inspite of reopening of the ticket(didn't receive the message of reopening though)..& repeated calling..
                            This is absolutely not expected from such a reputed company... regretting buying this brand..will definitely not recommend this to anyone..
                            +1 photos
                            IFB Industries customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 17, 2020
                            IFB Industries Customer Care's response
                            Dear Sir/Madam,

                            Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [protected]@ifbglobal.com incase any further assistance.

                            Regards,
                            IFB APPLIANCES
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                              J
                              Jupiter.1627
                              from Hyderabad, Telangana
                              Jun 11, 2020
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                              Address: 5-2-159/P9 MEDICAL & HEALTH COLONY VANASTHALIPURAM HYDERABAD

                              Complained was booked on 24.05.2020 ticket no [protected] but till now it has not resolved. Almost now 20 days are over only your
                              Service centre has contacted on phone only.
                              Kindly advise how to proceed further in the matter urgently

                              My contact no.[protected]
                              IFB Industries customer support has been notified about the posted complaint.
                              Dear Sir/Madam,

                              We regret for inconvenience caused. we are unable to see the details which are mentioned. Please share your complaint number/contact number again. Also you can write on [protected]@ifbglobal.com incase any further assistance.

                              Regards,
                              IFB APPLIANCES
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                                J
                                john_chennai
                                Jun 11, 2020
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                                Address: IFB Industries Limited 2, Plot No. IND-5, Sector-1, East Kolkata, Kolkata, India - 70010
                                Website: www.ifbappliances.com

                                We placed an order for dishwasher supplies after making the payment on 1 june 2020 through the website https://www.ifbappliances.com (Online order - #[protected]. So far, we have not received the order nor was there an update on the status. They do not have a link for cancelling the order.

                                What a way to do business!
                                IFB Industries customer support has been notified about the posted complaint.
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                                  R
                                  rpaturni
                                  Jun 10, 2020
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                                  Address: Rajahmundry

                                  Happened in May 2020. IFB service person arrived after complaining about 'Conn' Error. He did not identify the cause for this error, just ran the machine and told to check with some clothes. The 'Conn' error did not appear again but there was water leakage from the bottom of the machine, so raised complaint again. Now the service person came. He took some pictures of the washing machine, asked which detergent we are using (which is not IFB's detergent by the way) and told us that since we are not using IFB detergent and stand they cannot service the machine. I could not understand that what kind of cheap tactics are these?

                                  I called IFB multiple times regarding the same issue and no body at IFB responded on the cheap tactics used by IFB service person. All they could say was IFB detergent and stand are recommended, but there is no such thing that only IFB detergent or stand are to be used to provide service.

                                  Registered Number with IFB [protected]
                                  +1 photos
                                  IFB Industries customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 13, 2020
                                  IFB Industries Customer Care's response
                                  Dear Sir/Madam,

                                  We hope your issue is resolved. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

                                  Regards,
                                  IFB Appliances
                                  Jun 13, 2020
                                  Updated by rpaturni
                                  What actions are you going to take to curb these kind of cheap tactics being played by the service/sales executives?

                                  I am still waiting for a proper response on the question, that while using IFB trolley (stand) if the machine is damaged due to fault in the trolley, the warranty is valid or not?
                                  Verified Support
                                  Jun 16, 2020
                                  IFB Industries Customer Care's response
                                  Dear Sir,

                                  We're already sorting this out for you and will get back to you with an update on this ASAP over the phone or via email.

                                  Regards
                                  IFB Appliances
                                  Jun 19, 2020
                                  Updated by rpaturni
                                  It's been many days IFB! You did not say anything about the question i asked above. Why is it taking so long.
                                  Verified Support
                                  Jun 25, 2020
                                  IFB Industries Customer Care's response
                                  Dear Sir/Madam,

                                  We regret for inconvenience caused. Hope all your queried are being answered. Do write us back incase any further assistance.

                                  Regards,
                                  IFB Appliances
                                  Jun 26, 2020
                                  Updated by rpaturni
                                  Have you lost your mind? What was my question, and what is this reply? Just start putting some sense before trying to be a hardcore grievance resolver. Go through the complaint and following comments again.
                                  Dear Sir/Madam,

                                  Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [protected]@ifbglobal.com incase any further assistance.

                                  Regards,
                                  IFB APPLIANCES
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                                    chandu453
                                    Jun 10, 2020
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                                    Address: DR NO: 4-9 udumudi P.gannavram mandal, canal road, East godavari 533274

                                    Washing machine is not working it is coming like no water. It is under warranty.
                                    IFB Industries customer support has been notified about the posted complaint.
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                                      Aravind Kulkarni
                                      Jun 9, 2020
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                                      Resolved

                                      Looting the customer in the name of service

                                      We have lodged a complaint on 7/6/2020 via ticket number [protected] as front door of the washing Machine is not getting locked properly. So it's showing some error and it's not starting. The service personal visited the house today and he charged Rs.3195/- (please verify the bill attached) for changing the gasket for the door. The washing Machine is under warranty period and the old gasket is fine. We have enquired about the price of the...
                                      +1 photos
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