IFB Industries Complaints & Reviews

Ac remote missing

Name: kishorbhai manek
Address: m g road mangrol
Pin:362225
Gujarat
M. [protected]
Model: 1.5 invt
Dop:[protected]
Request: remote missing
Dealer : balaji television
Dealer i'd:[protected]
Mo. [protected]

Name: pradipbhai
Address: lilashah nagar nr bus statin veraval
Pin:362265
M. [protected]
Model: 6.5 rdw
Dop:[protected]
Request: installation demo
Dealer : balaji television
Dealer i'd:[protected]
Mo. [protected]

Ifb sells accessories like washing machine trolleys, dust covers, detergents etc.in may 2020 my washing machine gave an error "conn" and i raised a complaint with ifb and service person attended but could not able to find or explain what that "conn" error is, but, the machine was working fine when he asked us to run the machine. So they closed the issue. Next day the machine started leaking water from the bottom. So raised complaint again....

My washing machine is in the warranty period and the same is not working from last 3 months

Previously due to lockdown we could not call ifb people for help.

But even after lockdown, just because our machine is the warranty period they show no interest in repairing our machine.

We are calling them continuously and following up with them

Only once the sales executive visited and said if you pay us we will repair next day itself orelse it will take one week. Why are we suppose to pay if the machine is in the wrranty period

My warranty period expires in july so i think they are purposely doing it delay

If they were ready to repair it if we are paying them next day itself than why they are taking so long now

Such kind of greedy behaviour and poor after sale service is what i could see from ifb and i m really disappointed

It being more than 20days that my complain is registered yet no redressal

Inhave purchased ifb washing machine on 9th june and have received product on 13th june from amazon. Since then i have recieved no communication from ifb... I have contacted ifb about 3 times a day only to hear different stories each time... Inwas given a commitment of installation maximum by 19th june and still have not received any information from service centre. Amazon refuses to return my money and take the product back... If i do not get this intalled i will be forced to file a case in consumer court.

My ticket no is [protected]. On 16th, 2020 ifb call center excutive called and allowed a ticket no. Today is 18 th june, 2020, none of their technician call or present at my address to repair my a/c in this hot scorching sun.
Kindly visit my address and fix it as soon as possible.

I bought an Washing Machine on 14/06/2020.At Saravana Stores Padi . The product was delivered on 15/06/2020 . The installation person arrived on 16/06/2020. The person came for installation reported that machine is not in proper condition and it's an defect piece . I got shocked by hearing and immediately arrived to shop and complaint my issue ... Shop incharge asked me to wait for other two days .. I waited until 18/06/2020 but there is no response .. i tried calling the manager of the shop but he did not reply ... I purchased the product with the trust on Saravana stores and their customer care but i am so disappointed with service and irresponsible answers by the shop staffs . I lost my trust on Saravana stores . I am helpless and clue less what to do next ... And where to complain my issue for a solution .

Ref: Complaint No ticket number [protected]
date of complaint 15/03/2020
Product/Model No:- se orita aqua sx 6.5 kg 1000 rpm & SR No.[protected]
warranty status :- under warranty.
purchase date :[protected]

still my complaint not resolved because of worst service of ifb
this is 3rd time am rising a complaint against this 1 st time I had to wait 3 month for resolve this 2 nd time also same waiting from 15/03/2020 they resolved it and after that I used only one time agent complaint this washing, machine I purchased this 31500 it not worth for me 6 month never used this washing machine it there add says 100 warranty and in warranty also they charged 650
I need to replace the washing machine

I am experiencing a worst experience with ifb service. My washing machine is not working and raised a complaint on 03-june-20. The complaint no is [protected]. Since last 15 days no engineer has visited my machine, moreover i have not receive any response from their end. Multiple times i escalate this mater to their customer care through mail, but didn't get any response.in last 15 days i made call to their customer care no for at least 10 times every time they responded with same answer i. E. "your problem will be resolved very soon."

Kamrul hasan ferdous

Ifb 30sc4 stop button and 1 min timer is not working. Kindly help!

Ifb 30sc4 stop button and 1 min timer is not working. Kindly help!
Model no ifb 30sc4

Authorised service technician sent by ifb came to replace a spare and while working, broke another part, rendering the machine useless. Now he says that i have to pay for this spare also costing 5000/-.
Poor technicians employed by ifb who damages customers machines to generate more spares sales.
Horrible situation. Don't know whom to approach. No ifb official is approachable and therefore all left to the franchisee's whims and fancies.

Purchased aqua sanorita 6.5kgs front load washing machine from authorized dealer in my town. Since the purchase heavy vibration in the machine even after several complaints made every time unqualified technician come and do the service. Now i came to know that i invested my valuable money in a well known international branded company

Dear Sir,

i had purchased IFB Split AC last year, Dt 19th May 2019 from Leo International, Kanpur Model Number is IAFS18XA3T3CA.

sir due to lock down the dealer told me after lock down your company provided us the free service but today i called your helpline number your executive told me now its completed one year so no free service provided by the company and your executive behavior is too bad.

sir due to lock down you know what we are facing.

sir its request to you to provide me with one free service from your side.

My Details are :-

Amrik Singh
[protected]

Complain was registered on May 11th, 2020..& attended on 19th May, 2020 & a part(heater & diverter) was replaced ..but the problem recurred the very next day..
Till today no body has attended inspite of reopening of the ticket(didn't receive the message of reopening though)..& repeated calling..
This is absolutely not expected from such a reputed company... regretting buying this brand..will definitely not recommend this to anyone..

Complained was booked on 24.05.2020 ticket no [protected] but till now it has not resolved. Almost now 20 days are over only your
Service centre has contacted on phone only.
Kindly advise how to proceed further in the matter urgently

My contact no.[protected]

We placed an order for dishwasher supplies after making the payment on 1 june 2020 through the website https://www.ifbappliances.com (Online order - #[protected]. So far, we have not received the order nor was there an update on the status. They do not have a link for cancelling the order.

What a way to do business!

Happened in May 2020. IFB service person arrived after complaining about 'Conn' Error. He did not identify the cause for this error, just ran the machine and told to check with some clothes. The 'Conn' error did not appear again but there was water leakage from the bottom of the machine, so raised complaint again. Now the service person came. He took some pictures of the washing machine, asked which detergent we are using (which is not IFB's detergent by the way) and told us that since we are not using IFB detergent and stand they cannot service the machine. I could not understand that what kind of cheap tactics are these?

I called IFB multiple times regarding the same issue and no body at IFB responded on the cheap tactics used by IFB service person. All they could say was IFB detergent and stand are recommended, but there is no such thing that only IFB detergent or stand are to be used to provide service.

Registered Number with IFB [protected]

Washing machine is not working it is coming like no water. It is under warranty.

We have lodged a complaint on 7/6/2020 via ticket number [protected] as front door of the washing Machine is not getting locked properly. So it's showing some error and it's not starting. The service personal visited the house today and he charged Rs.3195/- (please verify the bill attached) for changing the gasket for the door. The washing Machine is under warranty period and the old gasket is fine. We have enquired about the price of the...