IFB Industries Complaints & Reviews

Fully front loaded machine does not working

My ifb washing machine (Elena aqua steam 6kg 1000rpm) front loaded didn't took start last 15 days

It has been just two days o[censored]sage and f5 error keeps on coming. The installation staff is not able to fix. Pathetic product

I just bought 30 ltr ifb microwave, which is giving shock while plugged in. Ifb says that since i don’t have earthing in my house hence the shock, and suggested to use microwave wearing slippers. I want to return this substandard product which has a design defect. And ifb is not accepting it. Earthing connection is extra safety added to circuit it shouldn’t have current always. But ifb seems to defer from basic electrics.
I think they want to shove their substandard product to me. Plz help

I am owning an ifb neptune dx dishwasher and since last 2.5 years i am having problem in my dishwasher. Its is showing f5 error again and again many time i have contacted ifb service centre near me but the service person does not even have knowledge of dishwasher repairing and because of lack of training the service person cannot do anything i have contacted ifb helpline also regarding this but they send the same service person again and again and now i am not contacting ifb again because they will send the same service person again and the dishwasher will not get repair and the service person will take the service charges again so please help and contact me as soon as possible

I have purchased a washing machine from ifb and presenting below in point form the chronological order about my complaint.
1. Purchased eva aqua vx ldt model with sl no[protected]. Bought it online from ifb site on 19.05.2016.
2. Machine received on 21.05.2016 evening by courier to my house in hyderabad.
3. The machine was commissioned on 22.05.2016 and the 4 year warranty card was also entered by the person with the warranty period being from 22.05.2016 to 21.05.2020. The person who commissioned was mr balu (Mobile [protected]).
4. As the 4 year warranty is expiring, i have paid rs 2867/- on 15.05.2020 with a request of amc for one year, obviously starting from 22.05.2020.
5. I have today received the amc from ifb with the period of amc being from 18.05.2020 to 17.05.2021.
6. I am losing four days of amc for no fault of mine. Your man mr basha from hyderabad office says that as the amc is generated online, he can not change the period to start from 22.05.2020 instead of from 18.05.2020. This, i think is not fair for the customer and the continuity should be maintained without losing even a single day, especially when i paid the money a week in advance.
7. I request that the amc contract should be replaced with period to be from 22.05.2020 to 21.05.2021.
8. Kindly send me the revised amc contract with changed period.

Please respond at the earliest.

Thank you

Siva sankara rao lingala
Flat 007, d block, manjeera heights 2,
Chitra layout, l b nagar
Hyderabad - 500074
Mobile: [protected]
Email: [protected]@gmail.com

Heats up and stops every 10 minutes

Want to know the authorised service agent charges for repairing n putting back the same mother board after repair.

Hello ifb,

I purchased ifb 6kg fully-automatic front loading washing machine thru amazon on oct 13 2018 (Order #[protected].

Till 22nd feb 2020, washing machine functioned properly and on this day, spinning stopped working.
I registered the complaint (#[protected]) on 22nd feb 2020.
1. Technician came after 3-4 days and said, the board might have gone bad and this would need 3-4 days to be replaced.
I had to follow up with customer care, technicians, service managers multiple times.
2. After 3-4 days, technicians came and replaced the board and still the spinning didn't function properly. This time, they said, the motor might have gone bad and this needs 1/2 days to replace.
I had to follow up with customer care, technicians, service managers multiple times.
3. After a lot of real painful follow up, after about 2 weeks, technician came and replaced the motor. After this spinning started working.
4. After two weeks, again the same problem occurred. Again i registered a complaint.
I had to follow up with customer care, technicians, service managers multiple times.
4. The technician came and said, there is something wrong with the sensor and this needs to be replaced, which will take about 1/2 days.
Again, i had to follow up with customer care, technicians, service managers multiple times.
5. After a lot of real painful follow up, after about 10-12 days, the technician came and replaced the sensor. But, spinning didn't function properly. This time he said, timer might have gone bad and this needs to be replaced which needs about 1/2 days.
Till date, i have been painfully following up with customer care, technicians, service managers multiple times.

While following up, i have spoken to
1. Vikas (Ifb customer case manager)
2. Chandu (Ifb customer case manager)
3. Manjunath (Area service manager)
4. Santosh (Area service manager)
5. Kiran (Local technician),
But, all in vain.

Is this the way to run a business? What kind of business model are you folks running wherein
1. You dont have proper spares.
2. No proper technicians to analyse the issue,
3. No proper area service managers to respond to customers grievance,
4. No proper ifb customer case managers to respond to customers grievance.

I am sick and tired of following up with all of you.

Get the issue resolved right away, if not send an alternative washing machine.

Then the corona lockdown came. So, from almost 3 months, now even though the lockdown has been relaxed,, the issue has not been fixed.

Still today (May 23 2020) the issue is not resolved and i am filing this grievance with great pain.
It looks like you are making a mockery of customers.

I just bought a new microve oven, one of the wheels of the rotator ring keeps coming off while using it. Also no one has come for the demo of the product despite multiple calls

I purchased ifb dishwasher 5 days back because i am unable to clean dishes as i am 7 months pregnant n no maids available because of lockdown.
As promised by d dealer that we will get assistance in minimum 24 or maximum 48 hours but no one came inspite of calling more than 100 times in a day.
Finally a person ame with zero knowledge of model and just unboxed the model and said, you need a plumber to fix water inlet pipe. Then again followed up plumber for a day continuously thn he arrived, did his work but all in vein coz after that machine started showin ff error.
I am really fed up of now, purchased it to reduce my work load bu feeling as if i have just spent my money to keep a showpiece in my house.
Is there any responsible person in ifb who can solve this issue?

I had order a dishwasher detergent and salt from ifb online whose link is https://www.ifbappliances.com/
Which cost me around 750rs on 9/4/2020
But it almost one and a half month and i didn't get my order. I tried to connect them but their customer support is very unresponsive and now i request you to take strict action against this company. Here is my order detail👇👇
Autodish - dishwashing detergent
[protected]
D310
Ordered: 2
Autodish - dishwashing salt
[protected]
D140
Ordered: 1
D140

We have already registered for amc. And plan validity is till november and now machine is not taking in water properly and is leaking water to the outside. Soap powder is not getting dissolved properly. And water outlet has problem and machine is making noise while working. And tge machine moves while working sometimes... Kindly send a service man to repair it as soon as possible as none is reacheable

I reside in bangalore, i have a ifb washing machine elena dx while rotating the drum is touching some corner of the washing machine & there is sound... Hence, we have stopped using the washing machine from feb 16th & raised complaint with ifb [protected]... Service engineer came after two day & informed drum needs to be replaced.
I showed him the amc copy receipt voucher no 006481 which was taken on 31st may 2019, i have uploaded the amc copy in this forum. He informed amc was taken from different ifb agency s. M. V & he is from suman enterprises different ifb agency.
I informed him usually ifb techinician come & presurre us to take amc so that they would be free checup for every 4 month once, after taking the amc none have come to check the machine nor they are responding to the call.
Now the issue is serious, its been more than 3 month & couple of ticket have been raised with ifb... Most of the ticket have been closed without rectifying the issue.
On march 10th i have opened one more ticket [protected] & still in open status.
Because of lockdown customer support voice call is suspended, hence i started to followup with email support, till today none of they have responded.
I dont understand after charging heavy price ifb washing machine & paying for amc, why doesnt ifb provide support.
How long can you last in this consumer world and how long can they fleece customers with their shoddy
Products and pathetic after sales service & irresponsible customer support.

I have purchased ifb 9.5kg aqua washing machine in the july 2019.
It was working fine till apr 30th 2020.

From may 01st onwards, when we try to wash the clothes, it is taking water but the drum is not rotating to wash the clothes.

After a while, the display board is showing the symbol as "ter" and further it is not working.

So could you please send your representative to check the problem and resolve it.

This machine is still under warranty period.

Thanks & regards
Shruti d.

Washing machine not working.due to display problem.so please come and check our washing machine.
Thank you.

They don't give us regular and proper services after sales, quite indifferent attitude-
They don't pick up phone calls.
For the past three months they do not supply required chemicals for our use.
Ask them to come to our house and attend the dishwashing machine under repair.
Thankyou,
V RaghavendraRao- [protected]

Compliant register number: [protected]
Name : pradeep

I had complaint of door locking for our washing machine and on march 12th technician visited to our premises and informed even the ic board has problem and have to get reset it and collected amount of 3900rs and went and from then no response to call and from few days it is switched off.
The agency number is [protected]
Technician name sachin and number is [protected]
Now i have lost amount and the washing machine is also not working.
I dint expect this disgusting services, please check and fix the issue and refund the amounts of 3900rs immediately..

I have a ifb washing machine which does not dry clothes after spinning. I complained 3 or 4 times but to no avail. Yesterday, your service person visited (As per tkt no.[protected]). After examining, he mentioned that some filters and other parts including chemical washing are necessary as the system is choked and that i may have to pay about rs 5000. I do not understand why should i pay when the machine is under amc. I have not received feedback from the company. I request for urgent action as i face problem everyday due to the machine's failure.

I have a bought an ifb washing machine 10 months ago, it is not washing the clothes .it displays ter on the digital board. i am unable to contact a technician.
please provide us with technician numbers as soon as possible.