IFB Industries Complaints & Reviews

I bought IFB TL fully automatic washing machine from vasanth and co Nagercoil before 1 year. Now the drum of the washing machine got loosened. Only the water is flowing and no other function takes place other than that. Please do the needful.

This is with regards to the non-functioning of my ifb washing machine which i had purchased on june 19, 2019
Model : senator aqua sx front load
Capacity : 8kg

To my utter dissapointment, its not even been a year from the purchase and it has started giving problems.

Currently its not functioning due to some door open error which pops up on the screen.

I have been continuosly trying to reach out the ifb customer service since april 8, 2020 due to the same issue but your service was unavailable due to lockdown situation.

Request you to send your service executive and rectify the issue at the earliest. You can contact me via phne [protected] / 2724177

Regards
Arya sinai agni

Worst service and sales. I was an employee under Sri Amit Chatterjee (franchisee) IFB, Katjunagar, near south city. Amit Chatterjee is a fraud person who even cheat their employee. Don't go for any IFB product because i know they have poor service. Product may be good but service is very very poor.

I, Mr. Kuntal Kumar Das had invested Rs.20, 000 in IFB Finance Ltd. in 1998 IN two Fixed Deposit Schemes: one FD Receipt No. LC/C/97/88585 in my name amounting to Rs. 5, 000, and another one in my wife Nandita Das's name, whose FD Receipt No. is LC/C/97/88584, amounting to Rs. 15, 000. It is now 22 long years since I have been writing to you to get my due payment, but not only have you not replied, the latest cheques they sent in 1999 had all been dishonoured!! Since I am now a retired man, it has become very difficult for me to chase these people responsible for cheating me. I would be very grateful if you could ensure that I get back the amount which is due to me.

The micro and grill is not cook the food properly in low temperature and its burn the micro dishes in high temperature and which food options are provided in it that's not work properly and the micro have 3 year warranty so i want to replace it soon. When we cook dhokla aur cake in it that is cooked from top but its still uncooked from the bottom and some time the food cooked but that was so tired just like we are chew the rubber in our mouth and the micro burnt the micro dishes also.

Eva aqua sx ldt 6kg 800 rpm w/machine
Sr no[protected] installed on 17/12/2018

From
C g joseph,
Cherayath house, convent road,
Chalakudy, 680 307,
Thrissur district, kerala state.
20th april 2020.
I am a chartered engineer (Mechanical), working for the petroleum and explosives safety organisation. I was a happy customer of ifb supremo washing machine which we installed in our house on 06/07/1997. It worked continuously without any issues for 21 years. We were really happy. But our troubles started when we bought the above ifb eva aqua on 17/12/2018. The machine stops all on a sudden, midway during a program. Often we are forced to wash the material manually to complete the washing. Then the machine would start by itself again after an idling period of 2 or three days. All the safety accessories have been installed with the power supply, but the machine is continuously giving us pain. The service unit near our place has come to help us many times on our call. But now they are not coming to give us service. We were not keen to use their service due to the reason that the machine used to start by itself after a few days rest. But finally the machine is now completely dead. Now the usual dimming and blinking of lights have stopped and the machine is finally really dead.
Your service unit in our town is not good enough to service machines like eva aqua ifb sx ldt. They do not have the expertise to locate and repair issues, may be because they lack training. A friend of mine in cochin solved the similar problem by disposing the new machine and he bought an old ifb supremo from the scrap market, he says that he is now having a washing machine which is working.
I request you to kindly help me by either buying back by above machine, leaving me free to buy some other working brand like lg or bosch. Or help me by repairing by above machine, so that it works continuously as it is meant to be.
Our ifb service telephone no:[protected]

C g joseph

Washing Machine Senorita 8kg front load not working.
Not washing the clothes...only drier is working.

Sir, my washing machine is laying ideal for six _ seven months, it model is digital 7kg.
Now the problem is its door deal not available in spare parts department.
I several time register comments, but each times not given service by local care .
At last I found this plateform to complent.
If any one see in this problem can solve it earliest.

Water not receiving/Machine not working

Hi,

Ifb washing machine - front lane with 7 kgs

The machine was brought it not even completed 6 months and the problem occured 4 to 5 times. The machine unable to load the water in machine and the machine is not running sometimes. When the service guy came for the the first time he told to clean the filters when the problem was occured.

When this problem arises we did the same we cleaned the filters. But now after cleaning filters also not working. This is the major problem and reoccurring u may please look after this kind of issues and why this type of issues are coming within 6 months.

I hope u may get into this problem.

Thank you.

My machine senorita aqua sx is showohng door error. The door is shutting properly. What to do. Since tgere is lockfown we are not getting any service person. Pls let me know if this can be resolved.

We have purchased ifb senorita aqua sx 6.5kg 1000rpm washing machine on[protected]. Some time back there was abnormal sound and complaint was attended by your personnel. During which we noticed that some rubber was cut and the sound subsidised.
Now we observed the following three problems.
1. Machine runs with high vibrations.
2. During that time abnormal sound and machine moves out of its position.
3. Very often machine do not takes the liquid from fabric softener chamber even after cleaning.

I have tried over phone and your executive told till lockdown time, no complaints are taken, but our machine warranty expires on[protected]. Please do the needful.

I had purchased ifb washing machine 6 years back. During spinning it vibrates a lot and just jumps out of place. Whenever i put bedsheets it vibrates horrible and gradually shifts almost 50 cms from its present position. I called your service person twice but everytime they give some stupid reason. This is not my first machine. This is my third ifb fully automatic machine. I have dryer too and am a loyal customer of ifb. I am very much upset with this machine. I have been tolerating this for last 6 yrs. Please send some expert with proper solution.

I purchased IFB front loading machine dated 29.03.2015. Later I paid for the AMC for 2019-20. The service during this period is not properly manager. Moreover AMC is likely to be renew at present. But the compny has not taken any initiative so far. There is no option for continuing renewal online at present. What is the solution for it?
Request for Elite Aqua SX 7 KG 1200 RPM vide sr no. [protected] vide invoice no.# DEL_Bil_01L[protected]

My ifb washing machine diva aqua vx 6kg 800rpm shows an error and stops working. This happens many a time. I have cleaned the drainage pipe. Please help me to solve this issue.

Ifb complain no: [protected] on 8th march 2020.
There was a minor problem of the door alignment which was not closing properly. However the machine was very much in working condition at the time of booking of the complain.

We were told that the hinge of the door will have to be replaced by the ifb technician but when the ifb technician – mr ashok khichhi came to replace the hinge he broke grove on which the hinge is fitted. We are now being charged additional for the mistake of the ifb technician which is not acceptable.
On speaking to the ifb ahmedabad service head – mr. Bhavsar, i was told that the initial amount which was told was only approximate amount and that as they take up the job if the estimate increases, we will have to pay the additional amount as well. Why should the customer pay for the mistake of the company technician.

Earlier we were told by the ifb technician that the hinge will have to be replaced and for that rs 1300/- will have to be paid and rs 700/- will have to be paid for the labor – a total of rs 2100/-, which i agreed to pay. I agreed to pay inspite of the fact that the machine had the extended warranty of bajaj finance and ifb refused to give free service during the bajaj finance extended warranty period which i was sold at the time of purchasing of the washing machine.

This is a clear case of ill treatment to a customer who bought ifb product through a reputed retailer - vijay sales outlet and also bought a extended warranty from bajaj finance, which is not being honored either by ifb or bajaj finance (Bajaj finance complain no: oc[protected] dated 8/03/2020). Vijay sales conveniently absolving from the responsibility by asking us to either contact ifb or bajaj finance..

The entire electronic and electrical of the machine is dismantled and the machine is now in totally non functional.

Request for your help in getting justice from the company

I renewed the AMC on 30th December 2019. In February 2020 i noticed that the machine vibrates rather violently during spin cycle. Tried contacting your customer service as in the AMC contract.

No one picks up. I am reaching you through email for help. My AMC number is 60879890.

Kindly call me on [protected] and advise.

Thanking you

My ticket no.[protected] not sove by ifb co. My first complain on 16th march 2020. Technician came and open machine do something. Machine working. Next day same problem. Machine are not working. I call tolfree no [protected]. They reply your ticket no. Are pending after 24 hrs. Further i call on above tollfree. They give me mr. Rajesh mo. No. I call mr. Rajesh then he give me mr. Nilesh mo. No. Mr. Mnilesh ask what is your complaine no. Then still nobody are care from any where.

Dear sir/madam plz note i had purchased ifb trolley for my 6.5 kg washing machine. Its not been a year it has damaged and because of that there is so much vibration in my machine, i am afraid will cause damage to my machine i have requested for replacement but they answered "there is no warranty in accessories". I am ok with it if there is no warranty. But than you can not force me to buy only ifb trolley for my machine. I can use any other trolley because i can't and i don't want to buy ifb trolley every year.
So please either replace or repair my trolley or allow me to buy any other trolley.

My complaint no. Is [protected] lodged on 09th march 2020.
The technician came on the same day and informed that a part to be replaced and will be doing on the next day

So far no one has turned up
Mentioning the amc taken by me has not punched. I had sent the amc copy to you. The person saran mobile no. [protected] informed that the amc taken from pradeep enterprises and could not be done. The other 2 escalation numbers were not attending also. (Vasy-[protected] and jagan [protected])
It is my fault it is the internal issue of the company and why should i suffer for that. I had issued cheque in favor of ifb
This is not the way service should do

Hopping to resolve the issue at the earliest

With regards

Anandakrishnan