IFB Industries Complaints & Reviews

We have purchased ifb senorita aqua sx 6.5kg 1000rpm washing machine on[protected]. Some time back there was abnormal sound and complaint was attended by your personnel. During which we noticed that some rubber was cut and the sound subsidised.
Now we observed the following three problems.
1. Machine runs with high vibrations.
2. During that time abnormal sound and machine moves out of its position.
3. Very often machine do not takes the liquid from fabric softener chamber even after cleaning.

I have tried over phone and your executive told till lockdown time, no complaints are taken, but our machine warranty expires on[protected]. Please do the needful.

I had purchased ifb washing machine 6 years back. During spinning it vibrates a lot and just jumps out of place. Whenever i put bedsheets it vibrates horrible and gradually shifts almost 50 cms from its present position. I called your service person twice but everytime they give some stupid reason. This is not my first machine. This is my third ifb fully automatic machine. I have dryer too and am a loyal customer of ifb. I am very much upset with this machine. I have been tolerating this for last 6 yrs. Please send some expert with proper solution.

I purchased IFB front loading machine dated 29.03.2015. Later I paid for the AMC for 2019-20. The service during this period is not properly manager. Moreover AMC is likely to be renew at present. But the compny has not taken any initiative so far. There is no option for continuing renewal online at present. What is the solution for it?
Request for Elite Aqua SX 7 KG 1200 RPM vide sr no. [protected] vide invoice no.# DEL_Bil_01L[protected]

My ifb washing machine diva aqua vx 6kg 800rpm shows an error and stops working. This happens many a time. I have cleaned the drainage pipe. Please help me to solve this issue.

Ifb complain no: [protected] on 8th march 2020.
There was a minor problem of the door alignment which was not closing properly. However the machine was very much in working condition at the time of booking of the complain.

We were told that the hinge of the door will have to be replaced by the ifb technician but when the ifb technician – mr ashok khichhi came to replace the hinge he broke grove on which the hinge is fitted. We are now being charged additional for the mistake of the ifb technician which is not acceptable.
On speaking to the ifb ahmedabad service head – mr. Bhavsar, i was told that the initial amount which was told was only approximate amount and that as they take up the job if the estimate increases, we will have to pay the additional amount as well. Why should the customer pay for the mistake of the company technician.

Earlier we were told by the ifb technician that the hinge will have to be replaced and for that rs 1300/- will have to be paid and rs 700/- will have to be paid for the labor – a total of rs 2100/-, which i agreed to pay. I agreed to pay inspite of the fact that the machine had the extended warranty of bajaj finance and ifb refused to give free service during the bajaj finance extended warranty period which i was sold at the time of purchasing of the washing machine.

This is a clear case of ill treatment to a customer who bought ifb product through a reputed retailer - vijay sales outlet and also bought a extended warranty from bajaj finance, which is not being honored either by ifb or bajaj finance (Bajaj finance complain no: oc[protected] dated 8/03/2020). Vijay sales conveniently absolving from the responsibility by asking us to either contact ifb or bajaj finance..

The entire electronic and electrical of the machine is dismantled and the machine is now in totally non functional.

Request for your help in getting justice from the company

I renewed the AMC on 30th December 2019. In February 2020 i noticed that the machine vibrates rather violently during spin cycle. Tried contacting your customer service as in the AMC contract.

No one picks up. I am reaching you through email for help. My AMC number is 60879890.

Kindly call me on [protected] and advise.

Thanking you

My ticket no.[protected] not sove by ifb co. My first complain on 16th march 2020. Technician came and open machine do something. Machine working. Next day same problem. Machine are not working. I call tolfree no [protected]. They reply your ticket no. Are pending after 24 hrs. Further i call on above tollfree. They give me mr. Rajesh mo. No. I call mr. Rajesh then he give me mr. Nilesh mo. No. Mr. Mnilesh ask what is your complaine no. Then still nobody are care from any where.

Dear sir/madam plz note i had purchased ifb trolley for my 6.5 kg washing machine. Its not been a year it has damaged and because of that there is so much vibration in my machine, i am afraid will cause damage to my machine i have requested for replacement but they answered "there is no warranty in accessories". I am ok with it if there is no warranty. But than you can not force me to buy only ifb trolley for my machine. I can use any other trolley because i can't and i don't want to buy ifb trolley every year.
So please either replace or repair my trolley or allow me to buy any other trolley.

My complaint no. Is [protected] lodged on 09th march 2020.
The technician came on the same day and informed that a part to be replaced and will be doing on the next day

So far no one has turned up
Mentioning the amc taken by me has not punched. I had sent the amc copy to you. The person saran mobile no. [protected] informed that the amc taken from pradeep enterprises and could not be done. The other 2 escalation numbers were not attending also. (Vasy-[protected] and jagan [protected])
It is my fault it is the internal issue of the company and why should i suffer for that. I had issued cheque in favor of ifb
This is not the way service should do

Hopping to resolve the issue at the earliest

With regards

Anandakrishnan

I am using ifb executive plus. Recently the motor was not working because of the carbon brushes wear. I approached the service persons and they told me to replace the entire motor instead of carbon brushes.

The carbon brushes may cost me around rs. 100 or 200, instead of replacing it they are asking me to replace the motor itself at the cost of around rs.6500/- which is highly ridiculous.

The attitude shows that they are treating their customer as money making machine.

I learnt a lesson i should not buy a anything from them (Since the machine was older one i planned to buy a new one from them) here after.

Ifb washing machine was working fine. Authorized service center smart appliances trading kol 700056 while giving annual service made a push sale of co made iron arrestor and fitted in the machine which is still under warranty period. From that day machine is giving trouble. Two three times based on our complaint co authorized mechanics attended the problem but made temporary solution. Machine again start giving problem now. Immediate solution is needed.

Dear sir/madam

My name is dr geejo sasikumar and i wish to raise a complaint against ifb and its after service agents in kerala.
We purchased a ifbneptunevx b422 dish washer on 19/07/2019 from qrs attingal, trivandrum, kerala. After having numerous f errors and various people having had a look at it. After qrs employees had a look at it and a service agent had been to the house at least 5 times, replacing few objects including possible chip board, it continued to have problems for the next 3 to months. Eventually i was fed up and pushed the service agent for ifb, mr sajeer from kazhakoutam to replace the unit as we were continuously having issues for over 3 months. He was very reluctant but after a few phone calls he finally agreed to do so. This needed continuous phone calls and reminders from my part and had to threaten a complaint prior to having it replaced.
Eventually the item was replaced in nov 2019. As we had a bad experience, my mother had a look at the replacement carefully and pointed out that the dish washer cover and the dishwasher was damp and an area looked rusted. I sent the images to mr sajeer and asked him for an explanation. He sent his service man to have a look and then informed me that it is only a brown adhesive sticker and that it was not rust. The rust was reported on the same day as the delivery of the replacement unit.
Following this, my mother; although not convinced; had to agree to a technical serviceman.
As expected the unit got rusted even more. My mother is 67 and my father in his late 70s and both are disabled couple living in kerala. I live abroad and had to make numerous phonecalls to sort these things out. Despite reminding mr sajeer to get the item checked and for ignoring our initial concerns regarding rust, he continued to be elusive and tried to avoid getting the dishwasher reviewed. My mother had a surgery in january 17 and i had to fly down for the same reason. As mr sajeer was not responding to my mothers queries, i started contacting him. Despite false hopes and promises, nothing materialized. I have a call log of numerous calls that i had placed and eventually he started ignoring my calls. His final statement was that his manager needs to approve any repair or replacement of the replaced unit. I had to leave india due to work commitments and tried to follow up with him. He continued to ignore my calls. My mother tried to push the qrs team to help her out and eventually mr vijitharan from ifb contacted her.
His email is [protected]@ifbglobal.com. His mobile number is [protected]. Mr sajeer [protected].
I called him from abroad and spent a long time over the phone explaining the situation.
He stated that he cannot replace the order despite sending us a faulty replacement unit. He claimed that the rust was not related to the initial rusty area that we had sent photos to mr sajeer.in fact mr vijitharan had not done his homework and was not aware of any of these. All he did was to try and protect mr sajeer.
Instead of trying to investigate why we had to go through all this hardships, his answer was i'll fix the rusty bits and make it as good as a new product. He cannot help me with a replacment as its been 7 months since we had bought the unit. I did try to explain to him that initial 3 months it never functioned. Next 4 months, we had informed about the rusty component. Its not my fault that the initial serviceman had ignored it and refused to take my calls or sort out the problem. Instead he stated it was my parents and my fault that we did not place an online complaint and there was no way he could help me with replacement. As he stated he would repair it as new, i asked him as a good will to extend the warranty. It was not our fault that the first unit was malfunctioning for 3months and now this is rusted despite us warning him.
He never tried to investigate why we had been through this trouble and why mr sajeer never answered any of our phonecalls. Mr vijitharan eventually agreed on whatsapp that mr sajeer had indeed avoided my calls.
As mr vijitharan declined to help me with any of my requests, and given the number of phonecalls that i did place. I asked him to repair the unit and to send me the email regarding his assessment and repair that he would do. He initially accepted to do so. I was a bit relieved as i did not want to have another issue and for mr vijitharan to state that i have no document stating that the item would be repaired. Then he refused to send me any email as he is worried about his career. He alleged that i may use the email against him if he comitted on email to do the repair that he had promised. We have had many promises over the phone in the past only to hear from mr vijitharan that none of them were recorded documents or a recorded complaint. This was the main reason for the email.
Why would anyone be scared of writing an email about what he had promised me over the phone.
I feel that both mr sajeer and mr vijitharan has failed miserably to live up to the standards of your company. Consumers do have a right to receive a product that they have paid for.in this situation the initial product and the replacement product were faulty. The time delay for resolving the issue was secondary to delay by mr sajeer to take it up to higher authority. I have a feeling that mr vijitharan may have been that manager that he had to get approval for any further resolution and perhaps he is worried that his name maybe tarnished as well.
I personally have no issues with either of them. They just failed to be professional in the way they dealt with me and my elderly parents. Products can be faulty and that is why you have warranties and after sale services. Communication skills of both individuals were very poor and leaves the consumers very frustrated.
I would like to end by stating that i do not wish to end mr vijitharan's career as he claims but i do wish for him to be able to reflect from this incident and to be able resolve a customers issue and also learn to be accountable for any errors from his part or his colleagues.
I do have copies of call records, whatsapp messages which i am happy to share with you confirming whatever i have stated above. The same has been sent to mr vijitharan. He can confirm it from his side.
I hope i do not have to keep writing emails to you for a resolution as i have already wasted over 7 months behind this issue.
I hope you will looks into this matter and resolve it as soon as possible.

Regards

Dr geejo sasikumar

Coustomer service has come and joint the wire and said to take amc of 2000 and said that the oven have a guarantee that it have some problem and the another day the oven have same problem and when costumer care service was making bill he said that sorry mam i see wrong you have give 4000 for 1 year warranty worst product don't buy it sala log chuttaya bc mc cc kamna kuta 400 money chura le gaye and said to paid 5000 for repairing this item sale and said again that it item was not repair mc kk cc

We have a ifb front loading washing machine, there is some problem in the water supply connection, we have contacted on the local no.[protected].it is more than 7 days, but nobody has come and they have stopped responding .
I am using ifb machine since more than 18 years, but i have never experienced this type of service

Hi team,

We took ifb washing machine around 4 years back and recently we faced problem that door lock error is showing and it's not working. So, we called ifb customer service center and service person came and told that there are 2 problems with the machine one is door lock and the board got damaged due to high voltage. They took rs.600 as servicing fee and they asked us to pay rs 6000 for the board but we asked if the board is damaged how the supply is coming and all the lights were on, they answered us we told the problem it won't worked if you won't fixed the board. Meanwhile they have done general servicing cleaning the door knob and they have closed the door and we told them we will call you on monday as they came on saturday. On the next morning we again tried the machine on and it worked perfectly. After few washes again there is a door error now we called one of our dad's friend to check the issue as he is an washing machine mechanic and told that the problem is only the door sensor is not working and he replace that and it worked and still there is no problem. Ifb people are using the brand name and we think that if we show only to service center they will fix them properly but they are cheating the people

My name is Chandrashekar from Hyderabad, India, Telangana. Even though we have 2 years of AMC for our IFB Washing Machine till 3rd week of March, 2020, both my wife/ I have been receiving a lot of calls from the service centre, Hyderabad asking us to renew the AMC from Jan. 2020 onwards itself.

Even though we have called the Customer Care number several times in Jan./ Feb. for the technician to be sent for getting the service done, instead, they have been calling us to pay the amount to renew the AMC.

Finally, when I called the customer care in the 2nd week of Feb. and raised a complaint against this kind of treatment towards us, the technician by name Mr. Taufiq was sent to our residence on 25th Feb. 2020 and he hardly spent 5 minutes to check/ do the service and said that the candles have to be changed and told us that within 2 days he would come back and replace the candles.

After almost 10 days he called me on 4-Mar-2020 (today) around 2 PM and the first thing he asked was if we were going to pay the amount to renew the AMC and when I insisted that he better come and replace the candles first and later we would pay the amount, he immediately called my wife (HARASSMENT and A THREAT TO A FEMALE) and gave her a threat stating that he would come to our residence only if we were going to pay the amount or else he would not be able to replace the candles either.

When I called him again after almost 4 hours as he didn't turn up, he was not only rude but also told me that I can raise a complaint with anyone including the Police, Senior Management or anyone and said that NO ACTION CAN BE INITIATED AGAINST HIM FOR HIS ATTITUDE TOWARDS MY WIFE AND TOLD ME THAT HE CANNOT COME AND REPLACE THE CANDLES AND PUT DOWN THE PHONE.

I feel that THE IFB SERVICE CENTER in Hyderabad is only looking for money and doesn't want to provide any kind of service, like alone proper service to the customers.

I have mentioned/ raised this complaint by calling the customer care number but instead of taking this seriously I guess they also encourage the service centre personnel to harass customers (FEMALE CUSTOMERS) like my wife asking to pay the AMC and not provide proper service. I am really fed up with this kind of service/ attitude and company who WANT TO ONLY EARN MONEY AND NOT PROVIDE PROPER SERVICE.

I have purchased an ifb washing machine in 2018 which is under warranty now. Few days back the machine stopped working. Service technician visited after 3 days that too after many follow-up calls. He came and told that a process state pipe is faulty and needs to be replaced. But he told us that because we are using a trolley which we have purchased from local market we will have to pay for the part although the machine is under warranty. The warranty document is not present anywhere with the documentation provided to us. I have raised concern to their zonal manager also but everybody talks the same language that you have to pay the charges. What is the meaning of warranty then? If it is mentioned anywhere in written in the warranty document then i am ready to pay the charges. Kindly share the warranty terms.

The washing machine did not work and i complained. Service person called and took the address and assured to come on sunday. He didn't come. On monday, we waited nad again called. He said there will be immediate response from other person. But ni one responded. After 1 hour, we called again. He said, there will be immediate response. What is this. Is the way service is getting done. What is the action going to be taken

My self sravan kumar and my mobile number is [protected]. Iam facing same issue from last six months and i complaining this issue from last 4months till the date no one resolve my issue so many technicians coming and going. But issue is still continue, if this issue is not cleared i will go legally, within the warranty only ifb not resolved the issue. Same thing i will complained for customer care so many times, i wasted my working days for waiting every complaint

My ifb washing machine wasn't running, kept flashing door on the display.. I raised a complaint with ifb customer care... They sent a person same day... A drunk man, who came unfitted things so hastily and cared nothing to tell me about what he was doing... And then he said the door lock was missing and it would cost 950... He took something from his bag and fitted it... I have no ways of even accessing the door lock which is inside the rubber beading inside the drum... Then the machine was working fine.. But he said pcb is gone and i have to take amc else it will cost much... He sold the amc right away and took money for everything and left saying he willl come when he gets the pcb.. I have been cheated by these ifb people, for unnecessarily they are asking me to change something which is working fine.. Ifb is fine sending drunk technicians to houses.. This is appalling... They want to sell their amc and will go to any extent. To do it...