IFB Industries Complaints & Reviews

Feb 20, 2020

Updated by rpranjithkumar I made a complaint about IFB not about the technicians.

Seems IFB redirected the issue against the technician.

I need an explanation from IFB about their mistake. I was totally frustrated.

Please arrange a call back

Feb 24, 2020

Updated by RAJESH V SHAH Please provide contact details of your higher authorities. Regret to know that you had sent someone from other company during installation of my machine and blaming on me that it was attended privately.

Provide contact details of your higher authorities urgently.

Feb 24, 2020

Updated by RAJESH V SHAH I have just called up again on customer care number and asked for the customer care policy. Ms Milan gave me contact number of MR BRIJESH NAIR saying that she do not know about their customer care policy.

Regret to know that such a big company is replying in such a way.

Moreover they have started blaming me that we have used private agency to take care my machine.

Please do not buy any IFB products as the company have no customer care policy and trying to swing the matter from here and there.

Mar 17, 2020

Updated by RAJESH V SHAH TICKET NO. [protected]

Regret to tell you that still my complaint is not resolved...Person came to my office removed circuit and again came and installed the same one without getting it repaired. I can't even believe that technician of such a reputed company cheating with customers. Requesting again to provide contact number of your higher authorities.

Mar 18, 2020

Updated by RAJESH V SHAH REMINDER FOR TICKET NO. [protected] CLOSED WITHOUT RESOLVING PROBLEM

Regret to tell you that still my complaint is not resolved...Person came to my office removed circuit and again came and installed the same one without getting it repaired. I can't even believe that technician of such a reputed company cheating with customers. Requesting again to provide contact number of your higher authorities.

Mar 18, 2020

Updated by RAJESH V SHAH Your service executive mr ajay from ahmedabad took money and did not turned up for faulty circuit. Hope you will take necessary action. He is just denying my calls.
Also i have registered my complaint number [protected] which is not yet attended even after 35 days.
I really surprised that such a big company giving poor services to their customers.
I will never recommend or buy ifb products in future.
Please provide contact number of higher authorities to take up this matter.

Feb 17, 2020

Updated by Esunilkale222 When gets resolved issue by replacement of faulty machine which door closure problem occurs from first day

Feb 18, 2020

Updated by Esunilkale222 Washing machine is giving problem continesly .. please replace washing Machine or refund full amount.. else I will take legal action against for customers harshment

Feb 19, 2020

Updated by Esunilkale222 Lock problem resolved by your executive after online complaint ..last time told that lock or door is not under warranty...
Every time after complaint, executive is repaired fault..
First time executive charged rs 1250 after email to senior he had returned money..

Machine is giving problem since first day..may be one of the faulty machine..

After installation, next day machine was not working..
Check your complaint book in a year 7 complaint which was resolved..

But now I want full refund of machine or replace with new machine

Else consumer court is open to resolve issues..

Feb 19, 2020

Updated by Esunilkale222 Your some mechanic is very expert in service last visited..only first visited and installation mechanic is not given good service.

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Washing MachinesIFB Industriesifb washing machine is giving problem many times
Ifb — ifb washing machine is giving problem many times

1 Review
India
Esunilkale222 on Feb 15, 2020
Mark as Resolved
Phone Number: [protected]

Ifb washing machine is giving problem many times. I have purchased ifb serana 7x model on 26 jan 2018..
5 times machine is given problem. It is faulty machine.
Now given door problem continues which first problem after purchase.
Ifb executive told door warranty is not covered.
I emailed to senior but no one is taken action.
I want replacement of machine or refund full amount.. If not agree, i will go to consumer court


Complaint Status
[Feb 16, 2020]
IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response, Feb 17, 2020

Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES
Updated by Esunilkale222, Feb 17, 2020

When gets resolved issue by replacement of faulty machine which door closure problem occurs from first day
Verified Support
IFB Industries Customer Care's response, Feb 18, 2020

Dear Sir/Madam,

We hope your issue is resolved. Kindly observe the machine and for any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
IFB Appliances
Updated by Esunilkale222, Feb 18, 2020

Washing machine is giving problem continesly .. please replace washing Machine or refund full amount.. else I will take legal action against for customers harshment
Verified Support
IFB Industries Customer Care's response, Feb 19, 2020

Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this as soon as possible.

Regards,
IFB APPLIANCES
Updated by Esunilkale222, Feb 19, 2020

Lock problem resolved by your executive after online complaint ..last time told that lock or door is not under warranty...
Every time after complaint, executive is repaired fault..
First time executive charged rs 1250 after email to senior he had returned money..

Machine is giving problem since first day..may be one of the faulty machine..

After installation, next day machine was not working..
Check your complaint book in a year 7 complaint which was resolved..

But now I want full refund of machine or replace with new machine

Else consumer court is open to resolve issues..

Feb 19, 2020

Updated by Esunilkale222 Lock problem resolved by your executive after online complaint ..last time told that lock or door is not under warranty...
Every time after complaint, executive is repaired fault..
First time executive charged rs 1250 after email to senior he had returned money..

Machine is giving problem since first day..may be one of the faulty machine..

After installation, next day machine was not working..
Check your complaint book in a year 7 complaint which was resolved..

But now I want full refund of machine or replace with new machine

Else consumer court is open to resolve issues..

Reply on email [protected]@yahoo.com instead. Of calling again and again..

Feb 20, 2020

Updated by Esunilkale222 Yet reply is not recieved

Feb 21, 2020

Updated by Esunilkale222 No one is called me why you wrong status is updated.
Machine is working currently but many times has given issue same can check on service request raised by me and your machnic visit at home

Feb 21, 2020

Updated by teja maha Hello IFB

The person came to repair the washing machine and we have the issue recurring now.

I have already spoke to you people saying if this issue was gonna come again or what and you guys said it will not, but it has already occured after a week.

Can you send some one who is well trained for this issue, we are really dis-satisfied with your customer service.

you send some 1 and they repair and in a week the issue comes back.

thanks

Feb 13, 2020

Updated by alphy thomas Thank you IFB service for successfully solving the issue within 24 hours. The problem is completely solved and we are extremely happy about the service. Thank you IFB

Feb 09, 2020

Updated by Smriti Nair You can get in touch with me on [protected] only plz

Jan 21, 2020

Updated by Apm Prasad I have talked to mr Tanmay whose number i was provided with. But he too didnt respond after one call. If the company guys didnot respond then whom should i contact. Its been more than 2 months now