IFB Industries Complaints & Reviews

Dear sir/madam

My name is dr geejo sasikumar and i wish to raise a complaint against ifb and its after service agents in kerala.
We purchased a ifbneptunevx b422 dish washer on 19/07/2019 from qrs attingal, trivandrum, kerala. After having numerous f errors and various people having had a look at it. After qrs employees had a look at it and a service agent had been to the house at least 5 times, replacing few objects including possible chip board, it continued to have problems for the next 3 to months. Eventually i was fed up and pushed the service agent for ifb, mr sajeer from kazhakoutam to replace the unit as we were continuously having issues for over 3 months. He was very reluctant but after a few phone calls he finally agreed to do so. This needed continuous phone calls and reminders from my part and had to threaten a complaint prior to having it replaced.
Eventually the item was replaced in nov 2019. As we had a bad experience, my mother had a look at the replacement carefully and pointed out that the dish washer cover and the dishwasher was damp and an area looked rusted. I sent the images to mr sajeer and asked him for an explanation. He sent his service man to have a look and then informed me that it is only a brown adhesive sticker and that it was not rust. The rust was reported on the same day as the delivery of the replacement unit.
Following this, my mother; although not convinced; had to agree to a technical serviceman.
As expected the unit got rusted even more. My mother is 67 and my father in his late 70s and both are disabled couple living in kerala. I live abroad and had to make numerous phonecalls to sort these things out. Despite reminding mr sajeer to get the item checked and for ignoring our initial concerns regarding rust, he continued to be elusive and tried to avoid getting the dishwasher reviewed. My mother had a surgery in january 17 and i had to fly down for the same reason. As mr sajeer was not responding to my mothers queries, i started contacting him. Despite false hopes and promises, nothing materialized. I have a call log of numerous calls that i had placed and eventually he started ignoring my calls. His final statement was that his manager needs to approve any repair or replacement of the replaced unit. I had to leave india due to work commitments and tried to follow up with him. He continued to ignore my calls. My mother tried to push the qrs team to help her out and eventually mr vijitharan from ifb contacted her.
His email is [protected]@ifbglobal.com. His mobile number is [protected]. Mr sajeer [protected].
I called him from abroad and spent a long time over the phone explaining the situation.
He stated that he cannot replace the order despite sending us a faulty replacement unit. He claimed that the rust was not related to the initial rusty area that we had sent photos to mr sajeer.in fact mr vijitharan had not done his homework and was not aware of any of these. All he did was to try and protect mr sajeer.
Instead of trying to investigate why we had to go through all this hardships, his answer was i'll fix the rusty bits and make it as good as a new product. He cannot help me with a replacment as its been 7 months since we had bought the unit. I did try to explain to him that initial 3 months it never functioned. Next 4 months, we had informed about the rusty component. Its not my fault that the initial serviceman had ignored it and refused to take my calls or sort out the problem. Instead he stated it was my parents and my fault that we did not place an online complaint and there was no way he could help me with replacement. As he stated he would repair it as new, i asked him as a good will to extend the warranty. It was not our fault that the first unit was malfunctioning for 3months and now this is rusted despite us warning him.
He never tried to investigate why we had been through this trouble and why mr sajeer never answered any of our phonecalls. Mr vijitharan eventually agreed on whatsapp that mr sajeer had indeed avoided my calls.
As mr vijitharan declined to help me with any of my requests, and given the number of phonecalls that i did place. I asked him to repair the unit and to send me the email regarding his assessment and repair that he would do. He initially accepted to do so. I was a bit relieved as i did not want to have another issue and for mr vijitharan to state that i have no document stating that the item would be repaired. Then he refused to send me any email as he is worried about his career. He alleged that i may use the email against him if he comitted on email to do the repair that he had promised. We have had many promises over the phone in the past only to hear from mr vijitharan that none of them were recorded documents or a recorded complaint. This was the main reason for the email.
Why would anyone be scared of writing an email about what he had promised me over the phone.
I feel that both mr sajeer and mr vijitharan has failed miserably to live up to the standards of your company. Consumers do have a right to receive a product that they have paid for.in this situation the initial product and the replacement product were faulty. The time delay for resolving the issue was secondary to delay by mr sajeer to take it up to higher authority. I have a feeling that mr vijitharan may have been that manager that he had to get approval for any further resolution and perhaps he is worried that his name maybe tarnished as well.
I personally have no issues with either of them. They just failed to be professional in the way they dealt with me and my elderly parents. Products can be faulty and that is why you have warranties and after sale services. Communication skills of both individuals were very poor and leaves the consumers very frustrated.
I would like to end by stating that i do not wish to end mr vijitharan's career as he claims but i do wish for him to be able to reflect from this incident and to be able resolve a customers issue and also learn to be accountable for any errors from his part or his colleagues.
I do have copies of call records, whatsapp messages which i am happy to share with you confirming whatever i have stated above. The same has been sent to mr vijitharan. He can confirm it from his side.
I hope i do not have to keep writing emails to you for a resolution as i have already wasted over 7 months behind this issue.
I hope you will looks into this matter and resolve it as soon as possible.

Regards

Dr geejo sasikumar

Coustomer service has come and joint the wire and said to take amc of 2000 and said that the oven have a guarantee that it have some problem and the another day the oven have same problem and when costumer care service was making bill he said that sorry mam i see wrong you have give 4000 for 1 year warranty worst product don't buy it sala log chuttaya bc mc cc kamna kuta 400 money chura le gaye and said to paid 5000 for repairing this item sale and said again that it item was not repair mc kk cc

We have a ifb front loading washing machine, there is some problem in the water supply connection, we have contacted on the local no.[protected].it is more than 7 days, but nobody has come and they have stopped responding .
I am using ifb machine since more than 18 years, but i have never experienced this type of service

Hi team,

We took ifb washing machine around 4 years back and recently we faced problem that door lock error is showing and it's not working. So, we called ifb customer service center and service person came and told that there are 2 problems with the machine one is door lock and the board got damaged due to high voltage. They took rs.600 as servicing fee and they asked us to pay rs 6000 for the board but we asked if the board is damaged how the supply is coming and all the lights were on, they answered us we told the problem it won't worked if you won't fixed the board. Meanwhile they have done general servicing cleaning the door knob and they have closed the door and we told them we will call you on monday as they came on saturday. On the next morning we again tried the machine on and it worked perfectly. After few washes again there is a door error now we called one of our dad's friend to check the issue as he is an washing machine mechanic and told that the problem is only the door sensor is not working and he replace that and it worked and still there is no problem. Ifb people are using the brand name and we think that if we show only to service center they will fix them properly but they are cheating the people

My name is Chandrashekar from Hyderabad, India, Telangana. Even though we have 2 years of AMC for our IFB Washing Machine till 3rd week of March, 2020, both my wife/ I have been receiving a lot of calls from the service centre, Hyderabad asking us to renew the AMC from Jan. 2020 onwards itself.

Even though we have called the Customer Care number several times in Jan./ Feb. for the technician to be sent for getting the service done, instead, they have been calling us to pay the amount to renew the AMC.

Finally, when I called the customer care in the 2nd week of Feb. and raised a complaint against this kind of treatment towards us, the technician by name Mr. Taufiq was sent to our residence on 25th Feb. 2020 and he hardly spent 5 minutes to check/ do the service and said that the candles have to be changed and told us that within 2 days he would come back and replace the candles.

After almost 10 days he called me on 4-Mar-2020 (today) around 2 PM and the first thing he asked was if we were going to pay the amount to renew the AMC and when I insisted that he better come and replace the candles first and later we would pay the amount, he immediately called my wife (HARASSMENT and A THREAT TO A FEMALE) and gave her a threat stating that he would come to our residence only if we were going to pay the amount or else he would not be able to replace the candles either.

When I called him again after almost 4 hours as he didn't turn up, he was not only rude but also told me that I can raise a complaint with anyone including the Police, Senior Management or anyone and said that NO ACTION CAN BE INITIATED AGAINST HIM FOR HIS ATTITUDE TOWARDS MY WIFE AND TOLD ME THAT HE CANNOT COME AND REPLACE THE CANDLES AND PUT DOWN THE PHONE.

I feel that THE IFB SERVICE CENTER in Hyderabad is only looking for money and doesn't want to provide any kind of service, like alone proper service to the customers.

I have mentioned/ raised this complaint by calling the customer care number but instead of taking this seriously I guess they also encourage the service centre personnel to harass customers (FEMALE CUSTOMERS) like my wife asking to pay the AMC and not provide proper service. I am really fed up with this kind of service/ attitude and company who WANT TO ONLY EARN MONEY AND NOT PROVIDE PROPER SERVICE.

I have purchased an ifb washing machine in 2018 which is under warranty now. Few days back the machine stopped working. Service technician visited after 3 days that too after many follow-up calls. He came and told that a process state pipe is faulty and needs to be replaced. But he told us that because we are using a trolley which we have purchased from local market we will have to pay for the part although the machine is under warranty. The warranty document is not present anywhere with the documentation provided to us. I have raised concern to their zonal manager also but everybody talks the same language that you have to pay the charges. What is the meaning of warranty then? If it is mentioned anywhere in written in the warranty document then i am ready to pay the charges. Kindly share the warranty terms.

The washing machine did not work and i complained. Service person called and took the address and assured to come on sunday. He didn't come. On monday, we waited nad again called. He said there will be immediate response from other person. But ni one responded. After 1 hour, we called again. He said, there will be immediate response. What is this. Is the way service is getting done. What is the action going to be taken

My self sravan kumar and my mobile number is [protected]. Iam facing same issue from last six months and i complaining this issue from last 4months till the date no one resolve my issue so many technicians coming and going. But issue is still continue, if this issue is not cleared i will go legally, within the warranty only ifb not resolved the issue. Same thing i will complained for customer care so many times, i wasted my working days for waiting every complaint

My ifb washing machine wasn't running, kept flashing door on the display.. I raised a complaint with ifb customer care... They sent a person same day... A drunk man, who came unfitted things so hastily and cared nothing to tell me about what he was doing... And then he said the door lock was missing and it would cost 950... He took something from his bag and fitted it... I have no ways of even accessing the door lock which is inside the rubber beading inside the drum... Then the machine was working fine.. But he said pcb is gone and i have to take amc else it will cost much... He sold the amc right away and took money for everything and left saying he willl come when he gets the pcb.. I have been cheated by these ifb people, for unnecessarily they are asking me to change something which is working fine.. Ifb is fine sending drunk technicians to houses.. This is appalling... They want to sell their amc and will go to any extent. To do it...

Nishant tripathi
Village & post kishaura jhinjhak

Kanpur dehat

Dear mr. Manager:

Your company recently installed my washing machine at my home in kanpur dehat. I would like to inform you that we have complained more than three times, i will mention the ticket no. But there is no positive response from your side. I know that this company is very reputed but now i am feeling no one is coming to resolve the problem i hope that you will take action in favor of me.

And one thing is i didn't receive the bill of washing machine standstill while we got the reply from your employee that we will receive the bill of stand on whatsapp.

Ticket no. [protected]

Kindly find the attachment the bill of the ifb washing machine.

Sincerely,

Nishant tripathi
[protected]
[protected]

I had purchased ifb
20sc2 20l convection microwave oven (Silver) from the tata store in august 2019 and still the product is in warranty.
The convection of the appliance is not working as expected and not able to cook a cake. I have read all the online references many times but not able to cook cake/pizza satisfactory in the last 5 months.
This is not the first time, i am using a microwave or oven. I have used a lot of other products in the last 6-7 years. I had explained this all to customer care in details and they listen to me around 40-45 minutes. Also, a technician came to my home but nothing helped. I thought they understood, but today i realized they have closed the ticket with status as "resolved". Can you please help or help me to escalate the concern.

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Washing machinesifb industriesifb washing machine is giving problem many times
Ifb — ifb washing machine is giving problem many times

1 review
India
Esunilkale222 on feb 15, 2020
Mark as resolved
Phone number: [protected]

Ifb washing machine is giving problem many times. I have purchased ifb serana 7x model on 26 jan 2018..
5 times machine is given problem. It is faulty machine.
Now given door problem continues which first problem after purchase.
Ifb executive told door warranty is not covered.
I emailed to senior but no one is taken action.
I want replacement of machine or refund full amount.. If not agree, i will go to consumer court


Complaint status
[feb 16, 2020]
Ifb industries customer support has been notified about the posted complaint.
Verified support
Ifb industries customer care's response, feb 17, 2020

Dear sir/madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
Ifb appliances
Updated by esunilkale222, feb 17, 2020

When gets resolved issue by replacement of faulty machine which door closure problem occurs from first day
Verified support
Ifb industries customer care's response, feb 18, 2020

Dear sir/madam,

We hope your issue is resolved. Kindly observe the machine and for any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
Ifb appliances
Updated by esunilkale222, feb 18, 2020

Washing machine is giving problem continesly.. Please replace washing machine or refund full amount.. Else i will take legal action against for customers harshment
Verified support
Ifb industries customer care's response, feb 19, 2020

Dear sir/madam,

We're already sorting this out for you and will get back to you with an update on this as soon as possible.

Regards,
Ifb appliances
Updated by esunilkale222, feb 19, 2020

Lock problem resolved by your executive after online complaint.. Last time told that lock or door is not under warranty...
Every time after complaint, executive is repaired fault..
First time executive charged rs 1250 after email to senior he had returned money..

Machine is giving problem since first day.. May be one of the faulty machine..

After installation, next day machine was not working..
Check your complaint book in a year 7 complaint which was resolved..

But now i want full refund of machine or replace with new machine

Else consumer court is open to resolve issues..
Updated by esunilkale222, feb 19, 2020

Your some mechanic is very expert in service last visited.. Only first visited and installation mechanic is not given good service.

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Washing machinesifb industriesifb washing machine is giving problem many times
Ifb — ifb washing machine is giving problem many times

1 review
India
Esunilkale222 on feb 15, 2020
Mark as resolved
Phone number: [protected]

Ifb washing machine is giving problem many times. I have purchased ifb serana 7x model on 26 jan 2018..
5 times machine is given problem. It is faulty machine.
Now given door problem continues which first problem after purchase.
Ifb executive told door warranty is not covered.
I emailed to senior but no one is taken action.
I want replacement of machine or refund full amount.. If not agree, i will go to consumer court

Complaint status
[feb 16, 2020]
Ifb industries customer support has been notified about the posted complaint.
Verified support
Ifb industries customer care's response, feb 17, 2020

Dear sir/madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
Ifb appliances
Updated by esunilkale222, feb 17, 2020

When gets resolved issue by replacement of faulty machine which door closure problem occurs from first day
Verified support
Ifb industries customer care's response, feb 18, 2020

Dear sir/madam,

We hope your issue is resolved. Kindly observe the machine and for any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
Ifb appliances
Updated by esunilkale222, feb 18, 2020

Washing machine is giving problem continesly.. Please replace washing machine or refund full amount.. Else i will take legal action against for customers harshment
Verified support
Ifb industries customer care's response, feb 19, 2020

Dear sir/madam,

We're already sorting this out for you and will get back to you with an update on this as soon as possible.

Regards,
Ifb appliances
Updated by esunilkale222, feb 19, 2020

Lock problem resolved by your executive after online complaint.. Last time told that lock or door is not under warranty...
Every time after complaint, executive is repaired fault..
First time executive charged rs 1250 after email to senior he had returned money..

Machine is giving problem since first day.. May be one of the faulty machine..

After installation, next day machine was not working..
Check your complaint book in a year 7 complaint which was resolved..

But now i want full refund of machine or replace with new machine

Else consumer court is open to resolve issues..
Updated by esunilkale222, feb 19, 2020

Lock problem resolved by your executive after online complaint.. Last time told that lock or door is not under warranty...
Every time after complaint, executive is repaired fault..
First time executive charged rs 1250 after email to senior he had returned money..

Machine is giving problem since first day.. May be one of the faulty machine..

After installation, next day machine was not working..
Check your complaint book in a year 7 complaint which was resolved..

But now i want full refund of machine or replace with new machine

Else consumer court is open to resolve issues..

Reply on email [protected]@yahoo.com instead. Of calling again and again..

Dear IFB Team,
I purchased an IFB machine Top load 8 kg on 17 July 2018.
I am facing lots of problems in that machine and called your customer support so many times. They visited but unable to resolve properly.
I have also lot of complaint ticket.
Below are some tickets number:-
[protected] 15/10/2018
[protected] 1/oct/2018
[protected] 6/dec/2018
[protected] 8/feb/2020
[protected] 17/12/2019
[protected] 10/08/2019
[protected] 03/dec/2019
[protected] 03/dec/2019
[protected] 17/2/2020
[protected] 21/nov/2019

They have already told for replacement and also replacement ID has generated [protected] but now they refused for replacement
Now, I am totally frustrated 😣😣😣. IFB team is very bad.
My registered mobile is [protected] and [protected].

The fan keeps moving despite the time completion of the meal heated. Have complained before for this very reason and another but this issue hasn’t resolved at all. This seems to be my only concern, how else am I supposed to expand on it. The fan continues moving and has been so like this in the recent past, kindly look into it as soon as possible.

I am Using ifb microwave oven. The touch screen was not working from last year. I made a complaint many times. It seems they have wrongly updated the model in their records. Each time the technician is coming with other model spare parts.

Again next time i am calling the customer care and asking to update the correct model, they are saying ok, but they never updated.

Yesterday also i made a complaint and they said we will update but the technician came with another model spares.

Then immediately i called the customer care and i asked the explanation. They said today morning around 10 am they will make a call back to me about the issue. But still now i haven’t got any call.

This is one of worse customer care and service by IFB.

MY IFB customer id is 15754447

Your service executive mr ajay from ahmedabad took money and did not turned up for faulty circuit. Hope you will take necessary action. He is just denying my calls.
Also i have registered my complaint number [protected] which is not yet attended even after 5 days.
I really surprised that such a big company giving poor services to their customers.
I will never recommend or buy ifb products in future.
Please provide contact number of higher authorities to take up this matter.

Name: lenin ; id 3783010
Washing machine model: ifb elena aqua
Out of warranty
This morning the machine stopped working in the middle of cycle with clothes inside. Door locked, can"t open door to take out clothes. Ifb website says customercare numbers open 24*7. I tried calling [protected] and[protected] for an hour from 9:50 am but couldn't reach either number. Finally at 11:40 am, i could talk to somebody at[protected]. I explained to her that clothes are inside machine and need technician to come at the earliest. We are very much disappointed by ifb's poor service. Now it is 1:26 pm.
So far no technician has called.
1) customercare numbers don't work 24/7 as claimed by ifb website.
2) customers' problem is not understood by the company/staff.
3) they try to promote their products/business at customers' cost. When i call them with a complaint, they go on about their products and offers, of course after listening to my complaint.

Ifb washing machine is giving problem many times. I have purchased ifb serana 7x model on 26 jan 2018..
5 times machine is given problem. It is faulty machine.
Now given door problem continues which first problem after purchase.
Ifb executive told door warranty is not covered.
I emailed to senior but no one is taken action.
I want replacement of machine or refund full amount.. If not agree, i will go to consumer court

I had purchased a ifb dishwasher on 15/8/17 from vijay sales, sadhu vaswani road, pune..

In november 2019, the machine started malfunctioning showing an f3 error. I lodged a complaint and a technician was sent and it was diagnosed to be a problem with the drain pump which was replaced at a cost of rs. 2, 250 and we paid rs. 590 as service charge.

After this service, there was little water leakage and the machine stopped sometimes giving an f5 error or stopped with f2 error or stopped just before before drainage and steaming. The technician visited again another 2 times saying that he saw no problem and but would consult his seniors about the error messages.

The machine continued working on and off till the first week of feb 2020, the machine did not work at all giving an f10 error and on pressing the reset button, there was big water leakage.

The technician visited after my complaint, saying that the circulating pump needed to be replaced costing rs. 6500. I am unwilling to pay for parts for the following reason...

1) your technicians are not adequately trained and may have further damaged the machine since nov 2019 due to incorrect fault finding and service.

2) for a machine costing rs. 30, 000 i will have to pay 1/3 of of its cost on repairs over a 2 year period, in addition to having to deal with a malfunctioning machine.

We had a dish washer of another make at the same location, quality of water etc and we never faced any such problem over a period of 12 years.

Hello

I have bought a Washing machine 11 months ago approx. The machine has given a lot of problems recently and I have been lodging complaints in the company recently.

Last month there was a problem (because of the machine the whole house is getting tripped the executive who came told it was because of the heater and solved the issue after delaying for 2-4 days)

Ticket no: tkt[protected]
Date : 11 Jan 2019

Today we had the same issue again for which we have given a call to the customer support who have given a managers name as my wife wanted to ask for a replacement of the device, the manager said the replacement could not be done and has not stated the reason why it could not be done. He was not in a position to listen to my wife complaining about the machine (of what the problem was). he was like the replacement cannot be done and the service person is coming. (he wasnt ready to listen to the customer side problems)
Manager Name: Sabrish (what was told to us) (Vignesh according to truecaller)
Manager Number: [protected]

Then after this when i gave him a call and asked him he says the replacement cant be done and as i was asking questions he started shouting when i asked him why he was shouting he said im not shouting and changed his tone again (I do have a recorded copy).

By the end of the call for asking him when he can provide me with a service guy he says he will be coming by 4 PM today. where as no one has come for the repair. (what is the point of booking an appointment if they are not gonna show up i mean all o[censored]s do have work we cant just wait all day for them)

In the starting when we gave them a call they used to say we are near by and stuff now they are completely ignoring the calls.(why give us a particular time when you cant make it though)

Service person Name : Girish
Number : [protected]

Please do the needful for this.

Thanks
Mahateja