IFB Industries Complaints & Reviews

The ifb call centre arranged panel pick up for repair and guy took the same and get it repaired. Charged approx 6000 for the same and next day the machine again broke down. This time the engineer again took the panel for repair but it's been 15 days and we have no update.

One should desist from buying ifb products.

Amit
Vaishali
Ghaziabad
[protected]@gmail.com

I sowjanya from ap, west godavari in tanuku, logged a complaint to ifb on 5.2.2019 with the complaint id.[protected]. One of the technician comes to my house and checked the machine and jointed a wire in that and go away. But machine is working on the same day and its off. After so many calls to that technician, but they are not responded. After some i logged another complaint on 27.6.2019 with ticket no.[protected]. On 5.7.2019 one technician visited and said that the spares are chargeable to replace in that machine. But the machine is in contentiously amc from 2015 on wards. One of your executive mr. Dilip called to me and used uncomplimentary language on me, because of my husband was a ex-service franchisee in that area. He said that my husband was replaced the parts into that oven and given a complaint and with out information that complaint was cancelled.
On 13.8.2019 i again logged the complaint ticket no.[protected], this is also cancelled. And finally i logged a complaint on 19.09.2019 with the ticket no.[protected], still now the complaint was not attended.
I request the authorities, please solve the issue within 24 hours or replace the microwave oven asap...

We are very much disappointed by ifb washing machine (Eva zx).
We had purchased in the month of july-2019 (Dharampeth branch - nagpur 440010) & in just 2 months some technical fault generated in machine.
Because of only power cut at the time of washing clothes in machine, machine didn't get started after power comes. We logged the issue in ifb toll free number, technician came, he checked then he is saying we need to order parts & it will take 6-7 days to receive parts.
I didn't understand how the machine stops working in just 2 months just because of power cut & why 6-7 days required for receiving parts. During power cut almost all times our tv, refrigerator were on & when power comes it works as normal. No issues comes in our other electronic devices after 4-5 years as well.
Ticket issue no - [protected]

I have raised the compliant [protected] on 23rd september and till not the issue has not been addressed. I esculated to the francise head (Divya) and the area manager (Vignesh), but no proper response from anyone and they least bother even to respond to my calls or messages. Not expected these kind of worst response from the people who are in customer service. We are paying for the service but we are not even getting the response to our compliant. Really do not know what kind of service ifb is providing to the customers.

With reference to the subject cited above i am to lodge this complaint that the ticket no [protected] was not resolved till date. But it is unfortunate that i have received a completion message on 08/07/2019 without executing the work.
This is for information & doing the needful.

Mrs panchali debbarma, vill malaynagar, po renters colony, agartala, near jogendranagar railway station.

Our ifb washing machine is under amc and we are located in ponneri (Outskirt of chennai). We have registered a complaint on 01.09.2019 and a service person came to our home to attend this issue on 04.09.2019 but he couldn't resolve the issue as he didn't bring the part and told he will be back after 2 days. Our area service centre is located in red hills and it's manager and attender closed the complaint on 06.09.2019 without our knowledge and since then they have been telling us that they have ordered the parts and yet to receive it for more than one month (As of[protected]. As my parent don't know to read any messages the could not read the feedback message that has been sent when they close the complaint and been fooled by the local service centre people.

I have a few questions that ifb needs to address if they value their customer.

1) how can a service complain which is under amc can be closed without the knowledge of the customer? (Implication from this attitude of ifb service people is that amc which is once seen as a value addition to the ifb product is now being used to scam people as amc has been priced as much as a new semi-automatic washing machine)

2) our local service centre people were giving a reason for the delay as ifb don't have spare as it was an old machine. This give rise to a question that if ifb can't produce enough spares for the sold machines why do they haven't mentioned it in their warranty or amc booklet that "our spare get delayed in delivery if your machine model gets older than 10 years" and why do they have amc for those machines in the first place?

3) why can't i find any grievance redressal policy? (As your services like amc cost as much as your product so i suppose ifb is generating more revenue through this kind of services than by producing any quality product that has actual quality life period)

I bought "ifb tl-rdw 6.5 kg aqua fully automatic top loading washing machine" on[protected] and having 4 years warranty.

Washing machine is not working, so i called up service center and requested for complaint and the complaint no is : [protected] (Created on[protected]

From ifb technician visted and said issue with motherboard, i called service center and they said the product having only 2 years and asking for 4500 for motherboard + 650 rupees as service charge.

But when i look in to the ifb website or flipkart, still i see the machine has 4 years warranty.

1. Here i am attaching invoice image
2. Here i am attaching warranty image from ifb website

Please solve the issue asap.

Thank you in advance.

Plastic color tearing or brusting in drum of machine. We bought it on 26th january. And had already changed it once by authorised dealer. Bt after 3 months it happens again. And this time we call on toll free. But coustmer executive didn't give any proper response as he said ifb made faulty pieces what we can do.
Sir in 6 months we face this trouble twice. Kindly resolve it as soon as possible.
Thank you...

Dear sir/madam, i have purchased the amc contract and washing machine mother board had to be replaced by the service person. It has been more than a month and washing machine is still under repair. Being no 1 in the market, it is absolutely unacceptable to make customers wait for a month to get replacement even after paying hefty amounts for amc contracts. Washing machine is a daily need item and making customers wait for a month is unbelievable. I have made several calls to customer care and no one follows up and no one comes for checking. The visits by ifb personnel gets rescheduled automatically. Every time i make a call, i am asked to call somebody else and that number usually is not functional. This kind of harassment, illtreatment of customers is not acceptable.

I am calling ifb service centre panchkula, haryana (134109) from last 3-4 days. They are not coming to look whats wrong with washing machine. I bought it from hisar, haryana last yr in feb, 2018. Then i transfered to panchkula haryana. We lost bill during shifting. When i told them that i bought it from hisar and give phone no. They got all the details that i bought it from maya electronics, hisar. Still they are not coming to fix the problem

I purchased the microwave oven last year and used it around 15 times during one year period. One day, when i tried to cook in it, no panel light glee. I just missed the one year warranty period because of delay in informing ifb. I lodged my complaint in their website. Their service franchisee representative came to my house without any information about service charges for visit. Later i wrote to ifb again requesting for free repair since i have hardly used it and just one year had passed. They replied with a promise to look into the matter. After two days again their authorised service company's technician came with a chinese circuit board. But after replacing, he asked me the price of the pcb plus service charges. I refused to pay rs 2000/- for the substandard chinese circuit board. The microwave is at present lying unused.

I have requested a number of times at ifb customer care number for attending problem in my ifb alena aqua front loading washing machine.
Although i have received the ticket number ([protected]) on 16.09.19 through message but nobody has come to attend the problem till date.
I have already taken amc (Amc no. :[protected] dtd 24.07.19, but finding it as a wastage of money.

Dear sir/madam,
I had received message on this 4 september 2019 from you regarding ticket no. [protected] which was resolved in january with the amount of rs.1200 with service charge and replacement of touch pad (Bill in attachment) on 22 january 2019 but in this message it's showing only rs.354 for service charge only and no spare part were replaced (Message in attachment) with the same ticket no. Why?
Further, i want to complain about regarding the same issue that touch pad was not working again. It's work only 6 months from the date of replacement.
My registered mobile no.- [protected]

I am one of the ifb customer from last 9 years. As on now my washing machine is under amc period of 2 years.

On last friday (20.09.2019) some noise was created in drum during running time, hence i have registered one service request on same day and request the service on next day (Saturday 21.09.2019).

My register ticket no. Is [protected]. The customer care person was confirmed the ifb service people will come on saturday. Again i have called (Mobile no. [protected]) our area local ifb authorities service centre (Vishaka enterprise, selaiyur, east tambaram, chennai) and inform my registration of service request. That person was also confirmed the service will attend on next day.

On second day, i had again to remembered our area local ifb authorities service centre (Vishaka enterprise, selaiyur, east tambaram, chennai) and inform my registration of service request. That person was also confirmed the service will attend on same day afternoon at 3pm.

Still now the service person has not attend my problem. Why ifb given the confirmation on service date.

Main reason is my area ifb service center people are not interested within amc machine.

All the service people only for money maind and not for customer stratification.

I will complete ifb customer care 20.09.2019 against built owen you says your complaint resolve 24 hour but you not contact me, i will call again next day but same reply your complaint resolve 24 hour but not resolved my complaint
My complaint number is, [protected]
My second complaint number is, [protected]
Ifb is international responsibil company
But service thitd class
Im manmeet singh
[protected]

I purchased ifb dish washer. After six month f5 error coming in machine. I complaint many times but in ifb customer care.in my city the technician dosent know how to check machine error.
Then i complaint many times they took 590rs as a service charge still the issue not solved in three years. Because of worst service of ifb.
Kindly request you to solve this problem. Otherwise i am going to fir against company.

We had very bad/worst experience with ifb service, we had issue with our washing machine, so we have raised first complaint on 25th aug'19. But, till now no one turned up to check it. We (Customer) were tracking the complaint daily and no one are attending the complaint till date. We are calling ifb customer care daily and they are conveying that they we will forward the complaint to higher authorities. Even, we have called local in charge, franchise and but none of them responded back. We are very much disappointed and facing problem w. R. T service. If anybody from ifb tracking this complaint, can you call me asap karishma mittal

Hi,

I have raised a service request (Ifb washing machine front load smoke).
Since then no one is coming for the service. Ticket no :- [protected]

For installation people are coming but for the service no one is coming. What kind of business ethics is this..?

For selling your product you people come even from far away places. But for service you people wont come.. What this * logic is this?

You people are really doing business or what? Is money is your motive??

Are you people not coming to attend service just because it's under warrenty? And you wont get money right?

Prabhu from arani ifb service ([protected]) told he wont attend.

Vijayakumar (Service manager) - [protected] — not even attending the phone.

My contact details
Vijayakumar — [protected] / [protected]

Want to advice everyone not to buy a dishwasher from IFB. The technicians are not equipped to handle complaints. For chennai we contacted the IFB service centre run by a person called nandagopal and a manager who runs the centre who never picks the phone. After signing a AMC FOR RS 8142, Mr Nanda gopal makes you feel as if he is doing a personal favour by sending an untrained service engineer who did something and vanished away for months. Then in sept 2019 . After prolonged call to Mr. Narendran the chennai service incharge who convinces you that he is looking in to it sends mr daniel, i think the only guy who knows how the dishwAsher looks . He fixes 1 part and says the other technician will come and fix the rest .so being a working lady i.m toiling from july to 16 th 2019 till date . Today we are in sept 16 th 2019. .my earnest request is not to buy any IFB products.

Had requested for washing machine and micro oven servicing and installation on 11 sep (Ticket no [protected]). But till date i didn't get even call from ifb technician. Tried no of times ifb customer nos (Toll free) but but those nos are are always busy. Twice spoke to tolled no but no satisfactory response. Just they held me for long time and then hanged up the calls.
Very pathetic services by ifb.