IFB Industries Complaints & Reviews

Address: H.No 98 Munirka Village, New Delhi, New Delhi, Delhi, 110067

I am using ifb washing machine-senorita 6.5kg and it has some technical problem due to which there is some kind of oil stain on the clothes that are being washed in it. I made a complaint for the same 3 times in the last 12 days but nobody has visited my place yet. All the complaints made were before the expiry of the warranty i. E 7/10/2019. It is requested to please look into this and send someone as early as possible.

Nov 12, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry for your unpleasant experience. We tried to reach you on the number you provided but have not been able to get through. Please let us know a convenient time to call you or please write to us on [protected]@ifbglobal.com so that we can assist you.

Regards,
IFB Appliances

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P

PriyaRathi

from Mumbai, Maharashtra

Oct 13, 2019

I received one call from IFB and i had taken the same. Someone did visit my place yesterday and i hope as promised, the issue gets resolved soon.

Also, I have given three alternate numbers in case the registered number is not available. So the next time you try to contact, please try the other numbers as well.

Thankyou!

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IFB Industries Customer Care's response, Oct 16, 2019

Verified Support

Dear Sir/Madam,

We hope your issue is resolved to your satisfaction. For any further assistance please write back to us on [email protected] and we would be glad to assist.

Regards,
IFB APPLIANCES

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Address: IFB INDUSTRIAL LIMITED REGISTERED OFFICE 14 TARATOLLA ROAD KOLKATA 700088, Kolkata, West Bengal, 700088

Website: www.ifbappliances.com

I purchased IFB SENORITA SX ultra white 6 KG on 28.02.2013. now the machine is under AMC from 17.11.2018 TO 16.11.2019.(vide invoice 4358 dated 17.11.2018 Sri Magizh Enterprises, Coimbatore- an IFB authorized Franchisee) The machine is frequently on fault from April 2019 to till date.The complaint docket numbers booked with IFB are listed below
1. [protected] ---17.04.2019
2. [protected] -- 17.05.2019
3. [protected] -- 15.06.2019
4. [protected] -- 18.06.2019
5. [protected] --- 25.06.2019
6. [protected] --- 18.09.2019 & 7.[protected].10.2019

The complaints booked on 18.09.2019 and 07.10.2019 are not resolved till date in-spite of repeated reminders over phone to IFB company through Toll free numbers([protected], [protected]) and franchisee at Coimbatore( Phone No. [protected]). Due to frequent fault occurred in the Machine, I am unable to operate the machine resulting in, the very purpose for which it was purchased is defeated. I have invested a huge money.

It is surprised to inform that when the washing is completed, the machine automatically intake water from the tap in the switch off condition of the machine. It is also noted that during the machine is in washing process, the door is automatically opened the fault of which is not attended or resolved by the IFB company.(Complaints booked on 18.09.2019 and 07.10.2019 not attended till date). The recorded videos are also uploaded for ready reference please.

An early action and reply are awaited please.
.

+1 videos

Nov 18, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES

Verified Support

Oct 18, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES

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A

arulmurugan10

from Coimbatore, Tamil Nadu

Oct 25, 2019

Hello sir,
I am P.Arulmurugan from Chidambaram, Cuddalore district of Tamil Nadu. I am one of the customers of IFB Washing Machine(serena SX 5.5kg). my mother was using this machine she is 71years old, On 13.05.2019, I applied for AMC. Now, my washing machine is under AMC period only. Few months back, there was a problem in my machine and I registered a complaint in customer care. A technician came and found out a motor problem in my machine, then fixed another motor few days later. But after installing another motor, he didn’t do any demonstration. After few minutes, I checked my machine but it didn’t work properly. Then, same day itself I immediately contacted technician, he came and viewed the status of the machine and told me he will fix it. But he didn’t fix it. It has been more than 3 months, till now there is no response from technician as well as customer care. Constantly, I am contacting customer care, they are also registering my complaint again and again but, they are not solving my problem. I am fed up with customer care. Please, sort out my problem quickly. If not, surely I will go to Consumer Court.

With regards
P.Arulmurugan
No.88, 6th cross
Sivasakthi nagar
Chidambaram(taluk)
Cuddalore(dist)
Tamilnadu
Pin-608001
Cell:[protected]
[protected]

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IFB Industries Customer Care's response, Oct 29, 2019

Verified Support

Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES

IFB Industries Customer Care's response, Oct 31, 2019

Verified Support

Dear Sir/madam,

We hope your issue is resolved to your satisfaction. For any further assistance please write back to us on [email protected] and we would be glad to assist.

Regards
IFB APPLIANCES

A

arulmurugan10

from Coimbatore, Tamil Nadu

Sep 4, 2020

Hello sir,
I am P.Arulmurugan from Chidambaram, Cuddalore district of Tamil Nadu. I am one of the customers of IFB Washing Machine(serena SX 5.5kg).this is second time e-mail for washing machine problem within one year. my mother was using this machine she is 71years old, On 13.05.2019, I applied for AMC. Now, my washing machine is under AMC period only. Few months back, there was a problem in my machine and I registered a complaint in customer care. A technician came and found out a board problem in my machine, then fixed another board few days later. But after installing same problem was found. He told to me this motor problem next time bring motor then check and resolve. After one month back no response to me so i booked complaint in customer care. I was booked other complaint in customer care then few week after one technician came he told this board problem, he was installed another board, he didn’t do full demonstration. After few minutes, I checked my machine but it didn’t work properly. Then, same day itself I immediately contacted technician, he came and viewed the status of the machine and told me he will fix it. But he didn’t fix it. It has been more than 5 (march2020) months, till now there is no response from technician as well as customer care. After long time back area manager (pravin) spoke to me .but no action taken for my problem and one time i spoke our service dealer(manikandan) no proper response to me. Constantly, I am contacting customer care, they are also registering my complaint again and again but, they are not solving my problem. I am fed up with customer care. Please, sort out my problem quickly. If not, surely I will go to Consumer Court.
I enclose customer care Tickets number below plz check days
Chat Reference No:CB[protected]
Ticket No:[protected]
Chat Reference No:CB[protected]
Ticket No:[protected]

With regards
P.Arulmurugan
No.88, 6th cross
Sivasakthi nagar
Chidambaram(taluk)
Cuddalore(dist)
Tamilnadu
Pin-608001
Cell:[protected]
[protected]

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IFB Industries Customer Care's response, Sep 10, 2020

Verified Support

Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this ASAP over the phone or via email.

Regards
IFB Appliances

IFB Industries Customer Care's response, Sep 16, 2020

Verified Support

Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES

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Address: Adarsh colony road no 1, Patna, Bihar, 800001

I am from Patna . Using IFB washing machine with AMC. In last 10 days i faced multiple issues. Service is very worst. Not having trained/experienced engineers. Response of the service center also very worst.it will work up-to your machine warranty.Pls do not buy.

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Address: Flat No 601 Tower D2 Kendriya Vihar Phase 1, Sunny Enclave Sector 125 Mohali, 140301

I recently encountered some issue with my ifb senorita touch panel. Touch panel of my ifb machine is not functioning properly. Some time it works and some time it doesn't despite trying it for many hours. Using ifb washing machine has became a big pain now.

The worst part is, upon raising the complaint, first service engineer takes long to visit and after visiting, doesn't care much about our concern. Instead of getting the machine fixed, he suggests more on cleaning the touch panel properly with a dry cloth and do it every time before using it. The worst part is, he was rubbing the touch panel so badly, no one can even imagine. I believe, i have not purchased a good washing machine, rather i have purchased some junkyard stuff which needs rubbing before using it.

Ifb service standard is damn pathetic and non comparable to other good brands. Not even comparable to local brands as even they really are doing well.

I'm sharing the details of engineer who visited me for service and promised to get the same fixed in 2 days time and now 10 days have already been passed.

I'm also sharing the complaint number for your reference and persual.

I look forward to hear soon from ifb failing which force me to lodge a complaint in consumer desk.

Ifb engineer name: mr. Pradeep
Phone no. [protected]
Location: mohali (Kharar), punjab
Area: sunny enclave
Complaint no/ ticket no: [protected]

Nov 18, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES

Verified Support

Oct 16, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We hope your issue is resolved to your satisfaction. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

IFB APPLIANCES

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Address: Bangalore, Karnataka, 560085

I have purchased ifb washing machine 2 yrs back
In march 2017.. It was functioning well.
Suddenly it stopped working n called customer care service. The technician told that the board has gone. N he replaced charging rs. 5000 towards the cost of the board. Now it started functioning.
I want to know what exactly is covered in ifb warranty period.. N wht kind of spare parts covered.,
Since the mention is made on the machine itself tht spare parts covered for 10 yrs n warranty 4 years
Pls answer my query..

Nov 7, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call on but unable to reach. Provided mobile number is not registered in our system. Please provide your alternate number so that we can assist you.

Regards,
IFB Appliances

Verified Support

Oct 07, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call on [protected] but unable to reach. Please provide your alternate number so that we can assist you. Alternately you can write on [protected]@ifbglobal.com incase any further assistance.

Regards,
IFB Appliances

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R

Ramesh Potupureddi

from Mumbai, Maharashtra

Oct 8, 2019

Dear sir,
This is ramesh .i have lodged complaint on 22/09/19 for washing machine water leakage problem still no technician attend this issue. Kindly resolve this issue.

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Ramesh Potupureddi's reply, Sep 29, 2019

My IFB washing machine is under AMC and I am in vidisha.In spite of the repeated request to the help line no service persons are attending the machine, The manager at vidisha, bhopal is not even attending the calls.I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal.

IFB Industries Customer Care's response, Oct 9, 2019

Verified Support

Dear Ramesh,

We are very sorry for your inconvenience. Please contact us at 1860 425 5678 / 1860 208 5678 or write us at [email protected] with your contact details so that we can assist you.

Regards,
IFB Appliances

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Address: 560003

There was a phone call requesting routine machine service on 30/09/2019. Subsequently two staff members including mr. Bharath visited the same day and inspected the machine. Suggested to replace filter as alleged to find bad smell. While hesitating to accept the replacement during free warranty period, as cost of about rs. 2, 000 to be incurred, it was alleged to have replaced the same and raised bill without any ifb name in the invoice for rs. 2000 plus. The visited staff insisted on cash payment. Subsequently consented to receive payment only online to be transferred to individual name of a lady staff in their office. After it was refused to pay to any individual, the staff alleged to have restored the old filter within no time.
Please investigate the staff visit to no. 41, conservancy, 6 & 7 cross, 6 & 7 main, malleswaram bangalore -560003, whether genuine, conduct of the staff to force the replacement of parts and receiving mode of payment.
K. Ramesh mob. [protected]

Nov 5, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Oct 05, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call on [protected] but unable to reach. Please share your alternate number so that we can assist you. Alternately you can write on [protected]@ifbglobal.com incase any further assistance.

Regards
IFB Appliances

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Address: G 1203, pearl court, ramprastha greens, Vaishali, Ghaziabad, Uttar Pradesh, 201010

The ifb call centre arranged panel pick up for repair and guy took the same and get it repaired. Charged approx 6000 for the same and next day the machine again broke down. This time the engineer again took the panel for repair but it's been 15 days and we have no update.

One should desist from buying ifb products.

Amit
Vaishali
Ghaziabad
[protected]@gmail.com

Nov 10, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

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K

kumar r kumar

from Mumbai, Maharashtra

Oct 8, 2019

Ifb Elena aqua washing machine problem

Reply

kumar r kumar's reply, Sep 28, 2019

IFB Elena aqua washing machine problem

IFB Industries Customer Care's response, Oct 9, 2019

Verified Support

Dear Mr. Kumar,

We are very sorry for your inconvenience. Please contact us at 1860 425 5678 / 1860 208 5678 or write us at [email protected] with your contact details so that we can assist you.

Regards,
IFB Appliances

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Address: mytri nivas, pydiparru, West Godavari, Andhra Pradesh, 534211

I sowjanya from ap, west godavari in tanuku, logged a complaint to ifb on 5.2.2019 with the complaint id.[protected]. One of the technician comes to my house and checked the machine and jointed a wire in that and go away. But machine is working on the same day and its off. After so many calls to that technician, but they are not responded. After some i logged another complaint on 27.6.2019 with ticket no.[protected]. On 5.7.2019 one technician visited and said that the spares are chargeable to replace in that machine. But the machine is in contentiously amc from 2015 on wards. One of your executive mr. Dilip called to me and used uncomplimentary language on me, because of my husband was a ex-service franchisee in that area. He said that my husband was replaced the parts into that oven and given a complaint and with out information that complaint was cancelled.
On 13.8.2019 i again logged the complaint ticket no.[protected], this is also cancelled. And finally i logged a complaint on 19.09.2019 with the ticket no.[protected], still now the complaint was not attended.
I request the authorities, please solve the issue within 24 hours or replace the microwave oven asap...

IFB Industries customer support has been notified about the posted complaint.

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Address: Khare Town Dharampeth, Nagpur, Maharashtra, 440010

We are very much disappointed by ifb washing machine (Eva zx).
We had purchased in the month of july-2019 (Dharampeth branch - nagpur 440010) & in just 2 months some technical fault generated in machine.
Because of only power cut at the time of washing clothes in machine, machine didn't get started after power comes. We logged the issue in ifb toll free number, technician came, he checked then he is saying we need to order parts & it will take 6-7 days to receive parts.
I didn't understand how the machine stops working in just 2 months just because of power cut & why 6-7 days required for receiving parts. During power cut almost all times our tv, refrigerator were on & when power comes it works as normal. No issues comes in our other electronic devices after 4-5 years as well.
Ticket issue no - [protected]

Nov 9, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Oct 07, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call you registered number but unable to reach. Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES

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Address: Chennai, Tamil Nadu, 600019

I have raised the compliant [protected] on 23rd september and till not the issue has not been addressed. I esculated to the francise head (Divya) and the area manager (Vignesh), but no proper response from anyone and they least bother even to respond to my calls or messages. Not expected these kind of worst response from the people who are in customer service. We are paying for the service but we are not even getting the response to our compliant. Really do not know what kind of service ifb is providing to the customers.

Nov 3, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Oct 03, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES

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Address: Mrs Panchali Debbarma, Vill- Malaynagar,PO Renters Colony Near Jogendranagar Railway Station, Mob- 9436120504, 799004

With reference to the subject cited above i am to lodge this complaint that the ticket no [protected] was not resolved till date. But it is unfortunate that i have received a completion message on 08/07/2019 without executing the work.
This is for information & doing the needful.

Mrs panchali debbarma, vill malaynagar, po renters colony, agartala, near jogendranagar railway station.

Nov 10, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Oct 05, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES

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Address: 601204

Our ifb washing machine is under amc and we are located in ponneri (Outskirt of chennai). We have registered a complaint on 01.09.2019 and a service person came to our home to attend this issue on 04.09.2019 but he couldn't resolve the issue as he didn't bring the part and told he will be back after 2 days. Our area service centre is located in red hills and it's manager and attender closed the complaint on 06.09.2019 without our knowledge and since then they have been telling us that they have ordered the parts and yet to receive it for more than one month (As of[protected]. As my parent don't know to read any messages the could not read the feedback message that has been sent when they close the complaint and been fooled by the local service centre people.

I have a few questions that ifb needs to address if they value their customer.

1) how can a service complain which is under amc can be closed without the knowledge of the customer? (Implication from this attitude of ifb service people is that amc which is once seen as a value addition to the ifb product is now being used to scam people as amc has been priced as much as a new semi-automatic washing machine)

2) our local service centre people were giving a reason for the delay as ifb don't have spare as it was an old machine. This give rise to a question that if ifb can't produce enough spares for the sold machines why do they haven't mentioned it in their warranty or amc booklet that "our spare get delayed in delivery if your machine model gets older than 10 years" and why do they have amc for those machines in the first place?

3) why can't i find any grievance redressal policy? (As your services like amc cost as much as your product so i suppose ifb is generating more revenue through this kind of services than by producing any quality product that has actual quality life period)

Nov 7, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Oct 05, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES

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A

Avikutti Avikuttimagi

from Coimbatore, Tamil Nadu

Oct 1, 2019

Complain date 31.8.19 very very bad response, customer problem not solved not response your company engineer and officers

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IFB Industries Customer Care's response, Oct 3, 2019

Verified Support

Dear Sir/Madam,

We are very sorry for your inconvenience. Please contact us at 1860 425 5678 / 1860 208 5678 or write us at [email protected] with your contact details so that we can assist you.

Regards,
IFB Appliances

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Address: 39, M R Layout, Bidare Agrahara, Bangalore, Karnataka, 560049

I bought "ifb tl-rdw 6.5 kg aqua fully automatic top loading washing machine" on[protected] and having 4 years warranty.

Washing machine is not working, so i called up service center and requested for complaint and the complaint no is : [protected] (Created on[protected]

From ifb technician visted and said issue with motherboard, i called service center and they said the product having only 2 years and asking for 4500 for motherboard + 650 rupees as service charge.

But when i look in to the ifb website or flipkart, still i see the machine has 4 years warranty.

1. Here i am attaching invoice image
2. Here i am attaching warranty image from ifb website

Please solve the issue asap.

Thank you in advance.

Oct 31, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Sep 27, 2019

Updated by lvsrinu I got call from IFB trice and they are not specking after lifting phone, just disconnecting the call. When i try to call the same number it is not connecting. could you please help on this.

Verified Support

Sep 27, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Sep 30, 2019

Updated by lvsrinu Today is 30th September, may i know when i will receive call back ?

Regards,
Srinivasulu

Verified Support

Sep 30, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this ASAP over the phone or via email.

Regards,
IFB Appliances

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S

Sarabjit Singh Sahi

from Delhi, Delhi

Oct 2, 2019

My IFB washing machine’s connector pipes are damaged causing the water to leak while in operation. I need new ones to be installed urgently please.

Reply

IFB Industries Customer Care's response, Oct 3, 2019

Verified Support

Dear Sir/Madam,

We are very sorry for your inconvenience. Please contact us at 1860 425 5678 / 1860 208 5678 or write us at [email protected] with your contact details so that we can assist you.

Regards,
IFB Appliances

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Address: College road, Junagadh, Gujarat, 362001

Plastic color tearing or brusting in drum of machine. We bought it on 26th january. And had already changed it once by authorised dealer. Bt after 3 months it happens again. And this time we call on toll free. But coustmer executive didn't give any proper response as he said ifb made faulty pieces what we can do.
Sir in 6 months we face this trouble twice. Kindly resolve it as soon as possible.
Thank you...

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Address: B208 Mahadeva Mynest Apartments Shikaripalya, Gollahalli Main Road Electronic City Phase1, Near Mosque, 560100

Dear sir/madam, i have purchased the amc contract and washing machine mother board had to be replaced by the service person. It has been more than a month and washing machine is still under repair. Being no 1 in the market, it is absolutely unacceptable to make customers wait for a month to get replacement even after paying hefty amounts for amc contracts. Washing machine is a daily need item and making customers wait for a month is unbelievable. I have made several calls to customer care and no one follows up and no one comes for checking. The visits by ifb personnel gets rescheduled automatically. Every time i make a call, i am asked to call somebody else and that number usually is not functional. This kind of harassment, illtreatment of customers is not acceptable.

Oct 27, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are very sorry for your inconvenience. Please contact us at[protected] /[protected] or write us at [protected]@ifbglobal.com with your contact details so that we can assist you.

Regards,
IFB Appliances

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Address: Transit flat no 67, 2nd floor, TRANSIT FLATS FOR HARYANA GOV OFFICERS NEAR RALLY CHOWK, Panchkula, Haryana, 134109

I am calling ifb service centre panchkula, haryana (134109) from last 3-4 days. They are not coming to look whats wrong with washing machine. I bought it from hisar, haryana last yr in feb, 2018. Then i transfered to panchkula haryana. We lost bill during shifting. When i told them that i bought it from hisar and give phone no. They got all the details that i bought it from maya electronics, hisar. Still they are not coming to fix the problem

Oct 26, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are very sorry for your inconvenience. Please contact us at[protected] /[protected] or write us at [protected]@ifbglobal.com with your contact details so that we can assist you.

Regards,
IFB Appliances

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Address: Kolkata, Kolkata, West Bengal, 700034

I purchased the microwave oven last year and used it around 15 times during one year period. One day, when i tried to cook in it, no panel light glee. I just missed the one year warranty period because of delay in informing ifb. I lodged my complaint in their website. Their service franchisee representative came to my house without any information about service charges for visit. Later i wrote to ifb again requesting for free repair since i have hardly used it and just one year had passed. They replied with a promise to look into the matter. After two days again their authorised service company's technician came with a chinese circuit board. But after replacing, he asked me the price of the pcb plus service charges. I refused to pay rs 2000/- for the substandard chinese circuit board. The microwave is at present lying unused.

Oct 9, 2020

Complaint marked as Resolved

The appliance was lying as garbage in my house and I could not dispose it. So, I had to compromise and pay prices for printed circuit board, touchpad membrane and service fees to IFB. Hope the new parts are reliable and the appliance can be used safely.

IFB Industries customer support has been notified about the posted complaint.

Sep 25, 2019

Updated by Sujataarghya I purchased the microwave oven last year and used it around 15 times during one year period. One day, when I tried to cook in it, no panel light glew. I just missed the one year warranty period because of delay in informing IFB. I lodged my complaint in their website. Their service franchisee representative came to my house without any information about service charges for visit. Later I wrote to IFB again requesting for free repair since I have hardly used it and just one year had passed. They replied with a promise to look into the matter. After two days again their authorised service company's technician came with a Chinese circuit board. But after replacing, he asked me the price of the PCB plus service charges. I refused to pay Rs 2000/- for the substandard Chinese circuit board. The microwave is at present lying unused. I really did not know that IFB is manufacturing the appliances in China these with substandard quality materials and workmanship. I have made a mistake.

Sep 25, 2019

Updated by Sujataarghya I purchased the IFB microwave oven model 23BC4 last year and used it around 15 times during one year period. One day, when I tried to cook in it, no panel light glee. I just missed the one year warranty period because of delay in informing IFB. I lodged my complaint in their website. Their service franchisee representative came to my house without any information about service charges for visit. After checking he asked for fees for the visit and informed that the whole PCB to be replaced and the cost of replacement would be Rs 2000/- plus service charges. I wrote to IFB again requesting for free repair since I have hardly used it and just one year had passed. They replied with a promise to look into the matter. After two days again their authorised service company's technician came with a Chinese circuit board. But after replacing, he asked me the price of the PCB plus service charges. I refused to pay Rs 2000/- for the substandard Chinese circuit board. The microwave is at present lying unused. I really did not know that IFB is manufacturing the appliances in China these days with substandard quality materials and poor workmanship and without any quality assurance system. I have made a mistake by buying the IFB product and feel cheated.

Verified Support

Sep 25, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are very sorry for your inconvenience. Please contact us at[protected] /[protected] or write us at [protected]@ifbglobal.com with your contact details so that we can assist you.

Regards,
IFB Appliances

Sep 25, 2019

Updated by Sujataarghya We had sent email to customer service @ of global.com and spoke to customercare over telephone. They do not reply to email except the automatic acknowledgement. Instead, their agency's technician came with Chinese spare and wanted to charge high amount.

Sep 25, 2019

Updated by Sujataarghya We had sent email to customer service @ ifbglobal.com and spoke to customercare over telephone. They do not reply to email except the automatic acknowledgement. Instead, their agency's technician came with Chinese spare and wanted to charge high amount.

Verified Support

Sep 25, 2019

IFB Industries Customer Care's response Dear Mam,

Please share your contact number/ Registered number so that we can assist you.

Regards,
IFB Appliances

Sep 25, 2019

Updated by Sujataarghya @IFB
Do you really want to help? Or will call us to inform that your technician will visit with a 'Made in China' PCB?
I thought I was buying a reliable brand's reliable product. Instead, the product delivered to me stopped working after 15 cycles. Now I am worried about the safety of my family. I'll rather absorb the loss of Rs 10000/- that I paid to buy it if I am not assured that genuine, new and passed through quality checks PCB will be supplied. If you are the competent authority of IFB to assure me, you can contact me.

Sep 25, 2019

Updated by Sujataarghya Our Tel. No. registered with IFB is [protected].
Email- [protected]@yahoo.co.in

Verified Support

Sep 26, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Sep 26, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We apologise for the service. We are unable to see your contact details. Please share it again so that we can assist you.

Regards,
IFB Appliances

Sep 26, 2019

Updated by Sujataarghya My telephone no. registered with IFB is:
[protected].

Sep 27, 2019

Updated by Sujataarghya Contact no. [protected]

Sep 28, 2019

Updated by Sujataarghya So, collecting telephone number and then forgetting the issue is the way of IFB's customer service, right?

Verified Support

Sep 30, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are extremely sorry, we are unable to see your contact number due to some privacy policy of consumer complaints. Requesting you to share your complaint ID. so that we can track your details.

Regards,
IFB Appliances

Oct 01, 2019

Updated by Sujataarghya complaint no. [protected]

Oct 01, 2019

Updated by Sujataarghya My telephone no. Nine Eight Three Zero One Nine Nine Eight Seven Three.

Verified Support

Oct 01, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Oct 01, 2019

Updated by Sujataarghya Dear consumer complaints team, please allow IFB team to note my contact details.

Verified Support

Oct 07, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your product. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards,
IFB Appliances

Oct 17, 2019

Updated by Sujataarghya Sorry for the delay in responding because of limited access to internet during Puja. IFB's Kolkata office had contacted me on 3rd October 2019 and noted the details of my grievance, my concern and my request for free repair. The person had promised me that they would discuss internally within IFB this special case and my request for free of cost and revert. After that I have not received any communication nor any estimation cost.

Nov 24, 2019

Updated by Sujataarghya I am still waiting for IFB's reply.

Sep 26, 2020

Updated by Sujataarghya Same status. IFB did not respond. Today I discovered that IFB has cheated me every way possible. The PCB's original date of manufacture is 2015.11.09, but a paper sticker is pasted on the PCB and it shows the date as 2018.06.09. So greedy has these companies become!

Sep 26, 2020

Updated by Sujataarghya Can IFB help me get rid of this garbage?

Verified Support

Sep 28, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Oct 07, 2020

Updated by Sujataarghya As per discussion with Mr. Chayan Gupta of IFB, Kolkata and prices of the new PCB and touch pad plus service fee (Rs 1930/- + Rs 222/- + Rs 354/-) informed by him and as advised by him, I had raised for repair service request on 01 October 2020. Acknowledgement mail received but no further response received from them. I am waiting.

Verified Support

Oct 07, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this as soon as possible.

Regards,
IFB APPLIANCES

Oct 08, 2020

Updated by Sujataarghya The service technician came this afternoon and replaced the PC board and the touchpad. Rs 2511/- paid in cash. The microwave oven is heating now.

Sad part is that the technician's finger got cut in the burr of the sheet metal frame of the appliance. I could help him only by giving soap, Savlon, cotton wool and tied a bandage to stop the bleeding. Hope he has taken medicine and better now.

Verified Support

Oct 09, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance.
We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.

Regards,
IFB APPLIANCES

View replies

S

Sujataarghya

from Kolkata, West Bengal

Sep 25, 2019

We had sent emails to [protected]@ifbglobal.com and contacted over their customercare telephone no. But they do not reply. Instead send their agent with cheap Chinese spare and charge huge money.

Reply

IFB Industries Customer Care's response, Sep 25, 2019

Verified Support

Dear Mam,

Please share your contact number/ Registered number so that we can assist you.

Regards,
IFB Appliances

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Address: 15, SHUBHALAYA VILLAS, BARKHEDA PATHANI, BHEL BHOP, Bhopal, Madhya Pradesh, 462022

I have requested a number of times at ifb customer care number for attending problem in my ifb alena aqua front loading washing machine.
Although i have received the ticket number ([protected]) on 16.09.19 through message but nobody has come to attend the problem till date.
I have already taken amc (Amc no. :[protected] dtd 24.07.19, but finding it as a wastage of money.

Oct 26, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this ASAP over the phone or via email.

Regards,
IFB APPLIANCES

Verified Support

Sep 24, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES

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Address: Bareilly, Uttar Pradesh, 243001

Dear sir/madam,
I had received message on this 4 september 2019 from you regarding ticket no. [protected] which was resolved in january with the amount of rs.1200 with service charge and replacement of touch pad (Bill in attachment) on 22 january 2019 but in this message it's showing only rs.354 for service charge only and no spare part were replaced (Message in attachment) with the same ticket no. Why?
Further, i want to complain about regarding the same issue that touch pad was not working again. It's work only 6 months from the date of replacement.
My registered mobile no.- [protected]

Sep 26, 2019

Complaint marked as Resolved

Dear Sir/Mam, I am very thankful to you for resolving my issue but I am very disappointed by the not working of the touch pad of the my microwave oven twice in the last 6 months. I hope that does not happen next.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

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Address: FLAT NO F8 SURANA ENCLAVE MOOVENDAR NAGAR EXTN, 600063

I am one of the ifb customer from last 9 years. As on now my washing machine is under amc period of 2 years.

On last friday (20.09.2019) some noise was created in drum during running time, hence i have registered one service request on same day and request the service on next day (Saturday 21.09.2019).

My register ticket no. Is [protected]. The customer care person was confirmed the ifb service people will come on saturday. Again i have called (Mobile no. [protected]) our area local ifb authorities service centre (Vishaka enterprise, selaiyur, east tambaram, chennai) and inform my registration of service request. That person was also confirmed the service will attend on next day.

On second day, i had again to remembered our area local ifb authorities service centre (Vishaka enterprise, selaiyur, east tambaram, chennai) and inform my registration of service request. That person was also confirmed the service will attend on same day afternoon at 3pm.

Still now the service person has not attend my problem. Why ifb given the confirmation on service date.

Main reason is my area ifb service center people are not interested within amc machine.

All the service people only for money maind and not for customer stratification.

Oct 31, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Sep 28, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call on provided number but unable to reach. As discussed with our team, please update when can we arrange technician so that we can assist you.

Regards
IFB Appliances

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