IFB Industries Complaints & Reviews

Dear team

I own a ifb front load washing machine (Alena aqua) which is not working since last 10 days ad we logged complaint to ifb care (Reference: [protected]).

3-4 times technician has visited to site and suggested to replace door lock, pcb etc, after doing replacement he is unable to bring the machine in working condition.

Now i am waiting for senior technician who can diagnose the fault and...

Hi,

I have ifb, elena front load washing machine, my on/off, heater switch is not working. Technician from ifb who visited last time made it direct and told me he will replace it soon but not done yet.

Also my front door lock is not working even after multiple complaints. This problem is also a long pending one.

When i am registering a complaint technicians are vising my place and closing the...

To,
The head of the consumer complaint ifb

I hereby wish to bring to your notice that the microwave model no. 34 bic1, which we purchased from ifb point in september 2015 has become, pain in our neck from last 30 months.

The pain includes getting in contact with the service person, the capabilities of the technician and the replacement of inefficient part and so on...

I am mentioning the...

My washing machine always showing error when i call the service center they said that the problem is with your voltage not in the machine but in the manual book there is not written about any such problem.
I said him to come and check the machine but he said that you have to install a stabilizer he will not come so i complaint to costumer care about him and requested them to send senior technician but no one has come till now
And...

Dear customer care,

I have opened a complaint for ifb senorita plus vx washing machine which is under warranty. The complaint was regarding display panel not working properly. The buttons were not getting pressed. This seems to be inherent issue with this model of washing machine as the problem was reported last year too.

Complaint number: [protected]
Complaint date: 3rd aug 2019

The technician...

Dear sir/ma'am
I am writing this complaint to bring to your notice that i filed a complaint regarding my ifb machine on 31.07.2019 at about 7:45 pm, the complaint/ ticket number was [protected]. I was promised a visit by an ifb executive within 24 hrs and hence i waited on 1.08.2019 at about 5:56 pm, i received a text message saying that the visit has been rescheduled without stating any cause for the same and also without mentioning...

I bought a dishwasher of ifb around 2.5 years back. Some days ago i shifted the place of my dishwasher and there was a problem in it's working so i called a person from ifb office. When he came home to check, my dishwasher started working, i don't know how. He didn't do anything at all. He just came watched the machine and i told him that the machine is fine right now but if it creates problem i would call him. Fyi, the office of ifb is 100mt....

Hello team - we bought ifb washing machine from croma new delhi and now shifted the washing machine to purnea, bihar as i transferred to different place. Since last couple of months, the washing machine was stopped working hence we created a online service request in ifb with complaint number [protected]. Its been more than 7 days now, the complain was not resolved. No one came to see my machine from company. Company used to give multiple...

I have made a service request for my IFB washing machine on 24.7.2019..Complaint id no- [protected] ..
But till now (31.7.2019) it is not resolved..My washing machine have a small complaint only.just to replace the exhaust pipe..
But no one coming for this..

Is this the customer care culture of IFB?..
very poor..ashamed to say that i have IFB washing machine.....

The customer service department

On calling the centralized ifb customer service about a month ago on a complaint of water logging inside by senator 6 kg washing machine, i was directed to your service center support squad online services, 80, /2, 2nd main yeshwantpur, bangalore -22. Shabnam from the service center deputed sultan who identified the problem as a drier motor replacement on 15 june. He took the old one and promised...

We have purchased new washing machine on 13.07.2019 and after new machine comes, their are issue with its door i. E. Not properly closed, so we have lodged the complaint with replacement id: [protected]on 16.07.2019 for replacement of another washing machine. But they are simply misguided us since the date and even not pick up the call where we talk and after 2weeks after complaining in this forum, they called us and provide new machine on...

Dear sir/madam,

We have been calling since jan2019 for ifb washing service but noone has visited yet. Complaint is still open in your records. We have called customer care so many times and also service centre in noida. We are really helpless now. We have also put our complaint of fb and consumer forum and still ifb has not responded. Service is pathetic. It's been 2 months we have put complaint and noone has come. Noone cares.br...

I have lonch a complaint regarding my ac service on 6 july 2018 but till now i am not getting the service from your end. I have also call several times to your customer care but they didn't give proper response. When i ask your customer care regarding my complain they always take time for two days which never comes. It's a ridiculous experience for me with your service. Complain no is [protected]. My registered mobile number is [protected]....

Ticket no. [protected] has been closed with the below transactions.

Service charge of rs. 590.00 against invoice-cum-receipt no. [protected].
Spare (S), worth rs. 0.00.
Accessories/essentials, worth rs. 3350.00.

The technician has charged 5000 for drum replacement from my mother who is a senior citizen and also not handed the receipt and refused to leave without the money. We are feeling cheated....

Problem 1 : i have issue with ifb top loaded machine. I am continuously chasing their customer care and service center. Customer care is saying product is under warranty but service center is saying it's out of warranty. Now there is no proper response from customer care. It's very frustrating to chase them.

Problem 2 : quality of ifb product is very poor as well. It's not even 4 years and already a hardware (Of cost rs 2500)...

I am filed a complain on 17th july. Tkt no. Is -[protected]. I purchased ifb washing machine in 2009 and always taking extended warranty for my washing machine. My last warranty will expire in month of oct19. After two years now my washing machine is down. I registered a complain through customer care and he told nothing to pay as machine is under warranty. A technician came after two days and he demanded to show warranty documents from my...

I am using ifb make top loading machine since oct-2016. Recently my machine is getting cut of with error as "ac lo".

Upon my complain their tech visited and doing any check advised for using voltage stabiliser to resolve issue. I checked my house voltage was steady at 245 v.

Tech advised to start machine after 10/15 minutes of this error and this way machine was operating . But this error appearing repeatedly...

Yesterday, i called up hyderabad, miyapur area ifb service center, co-ordinator name: sai (Moblie no. [protected]). He said the machine is not repairable and they will return my amc money back. They want me to buy a new ifb machine.

No one grow money on the top of a tree. I just cannot buy new machine with 25000 to 40000 rupees. After amc customers expect the peace of mind for service.

Being an elctronics engineer,...

I have raised a complaint and one of the technician came and said very small issue and went back saying will come in 2days and yesterday another technician came and he was very young and don't feel he was expertise with washing machine service. He first said issue with front rubber and changed it later he said bearings should be changed & he changed drum too as it's requirement to bearings and he said it need to fix along with it. Now my...

Ifb wachine machine i use is senorita sx aqua.. Problem started after 2 yrs of my purchase. Machine showed dp error initially at 13 min.., i lodged a complaint nd the ifb technician said that it was the problem of the motor and suggested me to change the same and he did... But after that same issue started again within a week., this time machine stopped at 31 min.. How could the technicians be so worst in service.. Can this be rectified,...