IFB Industries Complaints & Reviews

I am one of the ifb customer from last 9 years. As on now my washing machine is under amc period of 2 years.

On last friday (20.09.2019) some noise was created in drum during running time, hence i have registered one service request on same day and request the service on next day (Saturday 21.09.2019).

My register ticket no. Is [protected]. The customer care person was confirmed the ifb service people will come on saturday. Again i have called (Mobile no. [protected]) our area local ifb authorities service centre (Vishaka enterprise, selaiyur, east tambaram, chennai) and inform my registration of service request. That person was also confirmed the service will attend on next day.

On second day, i had again to remembered our area local ifb authorities service centre (Vishaka enterprise, selaiyur, east tambaram, chennai) and inform my registration of service request. That person was also confirmed the service will attend on same day afternoon at 3pm.

Still now the service person has not attend my problem. Why ifb given the confirmation on service date.

Main reason is my area ifb service center people are not interested within amc machine.

All the service people only for money maind and not for customer stratification.

I will complete ifb customer care 20.09.2019 against built owen you says your complaint resolve 24 hour but you not contact me, i will call again next day but same reply your complaint resolve 24 hour but not resolved my complaint
My complaint number is, [protected]
My second complaint number is, [protected]
Ifb is international responsibil company
But service thitd class
Im manmeet singh
[protected]

I purchased ifb dish washer. After six month f5 error coming in machine. I complaint many times but in ifb customer care.in my city the technician dosent know how to check machine error.
Then i complaint many times they took 590rs as a service charge still the issue not solved in three years. Because of worst service of ifb.
Kindly request you to solve this problem. Otherwise i am going to fir against company.

We had very bad/worst experience with ifb service, we had issue with our washing machine, so we have raised first complaint on 25th aug'19. But, till now no one turned up to check it. We (Customer) were tracking the complaint daily and no one are attending the complaint till date. We are calling ifb customer care daily and they are conveying that they we will forward the complaint to higher authorities. Even, we have called local in charge, franchise and but none of them responded back. We are very much disappointed and facing problem w. R. T service. If anybody from ifb tracking this complaint, can you call me asap karishma mittal

Hi,

I have raised a service request (Ifb washing machine front load smoke).
Since then no one is coming for the service. Ticket no :- [protected]

For installation people are coming but for the service no one is coming. What kind of business ethics is this..?

For selling your product you people come even from far away places. But for service you people wont come.. What this * logic is this?

You people are really doing business or what? Is money is your motive??

Are you people not coming to attend service just because it's under warrenty? And you wont get money right?

Prabhu from arani ifb service ([protected]) told he wont attend.

Vijayakumar (Service manager) - [protected] — not even attending the phone.

My contact details
Vijayakumar — [protected] / [protected]

Want to advice everyone not to buy a dishwasher from IFB. The technicians are not equipped to handle complaints. For chennai we contacted the IFB service centre run by a person called nandagopal and a manager who runs the centre who never picks the phone. After signing a AMC FOR RS 8142, Mr Nanda gopal makes you feel as if he is doing a personal favour by sending an untrained service engineer who did something and vanished away for months. Then in sept 2019 . After prolonged call to Mr. Narendran the chennai service incharge who convinces you that he is looking in to it sends mr daniel, i think the only guy who knows how the dishwAsher looks . He fixes 1 part and says the other technician will come and fix the rest .so being a working lady i.m toiling from july to 16 th 2019 till date . Today we are in sept 16 th 2019. .my earnest request is not to buy any IFB products.

Had requested for washing machine and micro oven servicing and installation on 11 sep (Ticket no [protected]). But till date i didn't get even call from ifb technician. Tried no of times ifb customer nos (Toll free) but but those nos are are always busy. Twice spoke to tolled no but no satisfactory response. Just they held me for long time and then hanged up the calls.
Very pathetic services by ifb.

Dear all,

I have launched a complaint about the faulty/broken door of my 7.0 lg washing machine on toll-free no [protected].

Wherein both the call entre attendant mr ayush as well as engineer (Mobile no [protected]) behave badly to the extent of saying that, even if i complain or raise issues to ifb top authority it does not matter to them and they don't care about ifb action.

They even said it does not matter even if i launched legal action or even media action.in fact, they threaten me to a ceratin extent.

Again when i called [protected] no, i was asked to contact ms. Preeti (Branch manager nagpur ifb) but may be due to sunday she might be busy and could not answer my call.

I would like to raise this issue with ifb and may like to address this in media as well as in consumer court for the harassment i have faced.

Appreciate your kind cooperation.

Thanks & regards

Dhananjay
+91 [protected]
Nagpur

Dear all,
I have launched a complaint about the faulty/broken door of my 7.0 lg washing machine on toll-free no [protected].
Wherein both the call entre attendant mr ayush as well as engineer (Mobile no [protected]) behave badly to the extent of saying that, even if i complain or raise issues to ifb top authority it does not matter to them and they don't care about ifb action.
They even said it does not matter even if i launched legal action or even media action.in fact, they threaten me to a ceratin extent.
Again when i called [protected] no, i was asked to contact ms. Preeti (Branch manager nagpur ifb) but may be due to sunday she might be busy and could not answer my call.
I would like to raise this issue with ifb and may like to address this in media as well as in consumer court for the harassment i have faced.
Appreciate your kind cooperation.

Thanks & regards

Dhananjay+91 [protected]
Nagpur

We are using ifb elena dx front load washing machine we are also taking its annual maintainance contract by which it is fully insured. On the month of 4 july 19 our machine was shaking the clothes were not properly washed and the bad smell comes out during drainage of water. We register complain to its online service centre complain number was [protected] the untrained technician come and says that filter system is damage and he says that he had the cleaning powder of company by which problem will be resolved he charged 200 rs. For this due to that damage filter the powder was drained away then i again call him and he says that he changed the filter so he come and change it and he again charged 200 rs. For cleaning powder of machine.in the month of august there was a same repeated complain he again came through the same complain number and says machine is ok please use liquid detergent of surf excel matic in place of detergent of the same company we did so but there is no resolution of complain we again register complain on 31.8.19 and number is [protected] but there is no responce till date position is machine is shaking badly, dryer is not working, drainage pipe smells badly, clothes are not properly washing by the water etc. Etc. We are paying 4000 rs. For maintainance contract but nobody is taking care.

We having an cloth washer Ifb senorita aqua SX last 3 year
Still washer vibrating and give a horrible sound we complain in Ifb 4 times in last 30 day but they don’t give us proper solution every time they said your machine is ok there no problem our registered mobile no with company is [protected]

I bought ifb front load washing machine senorita sx 6.5kg. 3 years ago. It is under warranty now. Door gasket got damaged inside and water is leaking from that. Service person is saying it will not cover in warranty and will cost around 2000rs. But nowhere i see rubber parts will not for washing machine in warranty term. Could you pls let me know if it is under warranty. Complaint number tkt [protected].

I have a amc with ifb. I have been calling them for last one week to repair my wasing machine but they are just delaying it by saying that the repair man will arrive today tomorrow, he is on. His way... Their is leak in the pipe due to wich a lot of water is wasted while running the machine.
And the owner gaurav is just not responding properly. And when i call them they dont pick phone and say your number was not reachable.

I paid 5000 rs for AMC and it is going to end in 13.09.2019 (next 4days).

I raise an complaint on 25th August Ticket # [protected].

Next day one service engineer came and somewhat
fix the issue and said run it in empty mode for 2 or 3 times and then start using it for washing purpose.

The very next day i run the washing machine with empty and again the sound came and same problem arise.

From that day (26th August) onwards, daily i am calling customer care and said that machine is not working properly. Immediately they send an sms that "service engg allocated for your complaint, will visit shortly" . Next day they send sms for my feedback. In that there is no option for selecting "No service engg visited"

The above said 2 sms i am getting again and again for the last 14 days . In between on Sep 3rd they themselves create new ticket [protected] and asked to wait for 24 hrs. Again getting the same 2 sms but asusual no one came to fix the issue.

Till today (Sep 9th) My machine problem was not fixed. Now one service engg called me and said that " May be suspension is the problem in your machine but it is not available with us ".

In IFB company they dont have spare parts for their machine and then what i have to do?

As my AMC period is expire in 4 days, they are trying to postponed the issue as much as possible. Machine is not working for around 20 days and IFB company not taking proper steps to fix the issues.

It is better avoid purchasing this company products in future. Only because of VERY VERY BAD CUSTOMER SERVICE.

Hello i had an issue with my oven and a technician from ifb side had come to repair he then took few parts with him for further testing next day he calls and informs that all those parts have become faulty for which i wasn't satisfied with issue so i told him to put back the spares what ever he has taken, i think i may have broken his effort to unfairly charge for working parts since then he is not attending my call or replying to my messages even after 3 days, now if he does not return this i will have file a case against ifb to keeping, all your customer service area has no expertise in handling the issue this is your technicians number sam[protected] who has taken the parts, complaint no sir/madam, for tkt [protected] pls share your feedback. Click here www.ifbappliances.com/cnqa?id=5820B1EA31B01ED9B3FA9D1DD25AF43B
My contact [protected]
This kind of behavior is unacceptable

I raised complaint regarding noise coming from my washing machine. It has been almost 60 days and i have been calling customer care but no technician has visited.
I urge ifb to provide immediate explanation for this. Ifb is claiming to provide 4 years warranty but it is not actually happening.
I am least satisfied with your support.
I am going to file legal case for this if it is not resolved immediately.

I have a ifb top load 6.5kg aqua washing machine, it shows "ac lo" error and the error persists even the voltage is high. Machine does'nt run due to this error. I changed the mains, but it shows the same error. The supply voltage is normal in the house, all other appliances are running expect the washing machine. Please help me out.. I need the solution or the contacts of local ifb service men.

I had raised a complain for my oven on 20th august'2019 complaint# [protected].
It is more than 15 days but my oven is kept open and unrepaired by technician. They came to my place said that one of the part is not functioning properly and will get the correct/working part in the subsequent visit.

Technician arrived with correct part, but still my oven did not work and gave a wonderful excuse that the part that he got from the company itself is faulty and will get another part, leaving my oven open.
Since then, my oven is lying as it is and they never came back again. Instead they closed the ticket marked it as resolved.
This is completely unacceptable, i don't know what all unskilled technician you have outsourced the services (Enigma enterprises). They definitely don't know how to repair a oven. Even after 3-4 visit of technician, they are not sure what is the problem.

I use an ifb fully automatic top load washing machine. One day my machine was not starting so i called the ifb technician. He inspected the machine and told me that the motherboard of the machine is damaged and cannot be repaired. I was surprised to know the price of the motherboard rs 5500.
I asked him that how was it damaged. He told that water had gone into it through the knob (Program selector).
I want to tell ifb that at the time of purchasing the machine the technicians visit us and told us how to use the machine and features of the machine. But he didn't tell us that water can get into the motherboard through the knob.
I think ifb doesn't know that this is a important thing that consumers should know.
I think ifb purposefully doesn't inform the customer about these problems so that they can earn through the sale of the spare parts.

Date - 2-Sep-2019,
Incident Description - I have called a toll free number[protected] to book a complaint for samsung washing machine repair. They have registered the details and told with in 24 hr it would be addressed.When I ask about the complaint number, they mentioned that I would get it as SMS and technician will call me directly for the visit. I did not receive any complaint number. A technician (Suraj - [protected]) visited our place with in 30 min and suggested for a part replacement. Cost of the item mentioned was Rs.3650/- . His service charges are Rs350/-. So he collected Rs4000/- as online payment. When we asked for receipt, he said I would get it as email. But we have not received any email even after a day. Now the washing machine problem is not resolved. It is still not working, but 4000/- is collected.I feel this is a proper cheating case.

As I get information from the technician their service center name is Good luck service center located in BTM layout. When I called him to visit my house for repair that time he mentioned he was at Brookfield hospital, AECS layout, Kundana halli. Not very sure where is the service center and toll free is[protected].

I am expecting to get refund of the money or at least proper repair. Also, Please ban those call center numbers which does the cheating to people