IFB Industries Complaints & Reviews

Dear IFB team,

I've purchased a washing machine of IFB & using since 2017.
Model - IFB TL-SDG 7.0 KG AQUA.

It was working fantastic. Suddenly few days ago, it stopped working & when we asked for serviceman, we got to know that PANEL board is damaged. We were asked to replace the panel board & told that it will cost you INR 6340 + taxes & service charges of INR 700 will be charged extra.

Request for your help as this being critical issue & needs to be resolved immediately.

Looking forward for your revert.

Regards,
Saurabh Kulkarni.

Authorized ifb service guy replaced front drum seal rubber on leaking issuem but have found its kind of local and issue closing the front door. We reported the issue ro the service guys but no proper response. Bofore service the machine was good except leakage issue. The service guy charged me 2500 for rubber and 600 as service chagers.. But service was not upto the mark. He struggled a lot in connecting back the main motor.

With in the months it's touch screen has not been working, after that repeated complaints they changed the boards door sensors something and also suggested some ifb stabilizer some that after the same problem program error, then the same program error door display showing now. I think it's better to lodge a consumer complaint in the court is better to register the complaints here.

I am an ifb customer (Ifb elena aqua vx).
I raised issue ([protected]) on 27th july 2019.
The technician visited and said he will repair the next day.
On 31st i got a message that issue is resolved.
I complained and got to know technician wrote 'the issue is resolved' in the ticket.
They raised another ticket ([protected]) for the same issue.
After that i did many number of support calls to ifb and no action was taken.
Still its pending.
Its in warranty and i paid rs.2442 for the warranty extention.

Since washing machine is a critical thing for our day to day life and no follow up is happening from your side on the issue, i am going to buy a new washing machine and moving legally against you for cheating me.

Dear sir / madam,

On 13.08.2019, ifb washing machine service engineer and replaced water in-let valve and provided water filter at the cost of rs. 1850/-. The mechanic re-iterated that the water in-let valve is free-of-cost (Rs. 1020/-) as it is under warranty. The work was completed and paid rs. 2190/- for the charges for water filter & cleaning powder rs. 340/-. During service, the mechanic said that the service charge of rs. 350/- and water in-let valve cost rs. 1020/- is free. Bill was provided by the mechanic for rs. 2190/-.

On 14th, the mechanic called and informed that my washing machine is out of warranty and asked to pay the amount for water in-let valve & service charges.

Today, the mechanic reached my home and started shouting on payment. We agreed to return the water filter and to receive the different amount. Now the mechanic started telling that the cost of the water in-let valve rs. 1800/- and the service charge as rs. 590/-. How suddenly the cost shall improve?

It is noted that the mechanic is having 15 years of service and does not know the warranty period. This clearly shows that the mechanic is having cheating mentality.

Also the mechanic did not provide any bill for the payment for service charges. The water-filter was taken back by the mechanic. Also the mechanic threatened that the water in-let valve shall be removed. Also he threatened that he shall bring 4 or 5 persons to argue with me. How can he do like that? Is mechanic behave like this? Is this way of doing customer service?

It is noted that the mechanic initially doing service informing the lesser cost and once the job is over, they started demanding more charges which is not accepted.

The mechanic started shouting and threatening that he shall complaints against me. Being a house-maker lady, how can he shout and threaten me?

Also threatening that all the water in-let valve shall be removed and taken-back with them. Is it right to do so?

Please explain the above points and take corrective action on such mechanic such that the fellow should behave in correct manner with due respect.

Is this method of customer service by ifb - a big renowned company? Please correct it.

A line of action taken needs to be informed to me.

Thanking you.

K g gokulakannan
[protected]

I have purchased a ifb 6.5 kg fully-automatic top loading washing machine (Tl-rdw 6.5kg aqua, ivory) on 23/01/2019 from amazon.in.

Since 9/07/2019 it is not working, i have tried to reach via call but there was no response from them. Thus i decided to reach via email and wrote several emails and got a complaint number [protected], but without solving my issue they closed my ticket.

Today i contacted amazon for help but they require service denial number and i don't have that as they are not responding.

Now. I am helpless there is no resolution of my complaint.
Please help as soon as possible

I have purchased ifb tl-rdw 6.5 kg in 2017. Few months ago, i got "te" error while using the machine and i lodged a complaint about the same. The technician arrived and operated the machine on no load. But the error didn't come on no load. Few days later the same error came and i lodged another complaint. The technician told that the pcb has to be changed. After changing the pcb, the "te" error came the same day. The technician visited next day, opened the machine, checked everything and told that the pcb was defective and needs to be changed. I am facing problem with the malfunctioning of the machine. My friend bought semi automatic machine of whirlpool and didnt get any complaint till now. I am seriously concerned that i have paid more money and suffering with ifb.
Luckily, i am under warranty, else i have to pay 650₹ for every visit.
The problem is still unresolved. The customer care tells that "a highly skilled expert will visit you this time" and the same person visits me everytime.
I am really irritated by the poor customer service of ifb..
The ticket code is [protected].

Dear sir/madam,

Washing machine model (Front door) - ifb elite aqua sx 7kg - 1200 rpm
For a small problem (Sensor) technician is asking to change the mother board.
In the board every button is working except the start button.
I rejected the board replacement because, the only problem is start button not working.
I discussed this problem with the local technicians. They told, no need to replace the mother board and this can be done by changing the pcu on mother board.
Ifb technicians and ifb customer support are insisting that changing the mother board is mandatory.
Even local technicians are providing service with low cost but your company technicians are charging heavily for a small work.

After raising the complaint regarding the issue i faced, i got a call from regional manager of ifb.
He confirmed that, "as per company norms, we won't repair the machine, we have to replace the total board even if the problem is in one part of the board".
After the call, i got a doubt - why don't you disclose these type of norms before purchasing the machine..?
Can you show your company norms which say — "we won't repair the small problems, you have to replace the entire part".
I haven't seen anywhere these types of conditions - if a small problem occurs, we have to replace the total.
And he is arguing like, if any local technician repairs the machine and later if the machine will get short circuit, then who is responsible, so we are replacing the total part.
I don't understand why you are unable to repair the small problems, while normal technicians are able to repair.
Moreover, the regional manager is insisting me — "you have to take amc, then these types of problems will be
Covered under warranty"; ifb technicians already told me that these problems will not be covered in warranty because, parts of the machine which we are able to touch won't be covered under the amc policy.

You gave the estimation for the board replacement and amc, not for repair.
Replacement of board is not the repair. If you work anything without change of the current board is called repair.
If you can repair the machine why should i raise the complaint.
Kindly let me know if you given any price to repair.

Regards,
Vinodh

@ifbappliances what i will say about your company the no1 in microwave oven are cheating customers by their so-called policy fooling customers by their warranty policy,
i have brought ifb 20pg4s on 07-dec -2016 from snapdeal online portal, i raised a complain in ifb customer care, after 3 days the technician visited and told me after opening my microwave oven that the magnetron is damaged the front start switch was not working, now as ifb claims to give their customers 3yrs warranty on the magnetron but they told me that that the magnetron was fitted with lg sticker so they cant repair, but what is my fault i have the bill with me.Why every time the customers will suffer so according to ifb we have to open the microwave oven in the showroom to see it is fitted with original ifb magnetron.All online sites like flipkart, amazon, snapdeal, tatacliq are cheater.I want to raise a protest to each and every indian citizen against that not to buy any ifb products as they will be cheated on the same way as i have being

I am from Chennai poonamallee, In my washing machine, Timer display was not working from 3-August-2019. Service representative came and attended on the same day. they told that they will come and replace the defective part in 5 days of time. But after 10 days also nobody was attending this call though it is made a high urgent request.
When I called customer care, they gave number of Nisha and Bala, but they are not at all picking up their phones and no response yet.

I didnt expected such a bad quality service from IFB. IFB is a non-functioning organization and it has failed to meet customer expectation.

I had purchased an electronic high - low voltage cutout on 23 march 2019 with a one year warranty for my ifb dishwasher neptune dx. This cutout stopped working after only 3 months on 24 jun and was replaced by another cutout on 01 jul 2019. This second cutout also stopped working after only one month on 04 aug and a complain was once again registered on 07 aug. Vide my original complain #[protected]. The cutout has not been replaced/attended till date 12 aug. Two cutouts have failed in just over four months and this has raised concern in my mind about the quality/reliability of this product.
In view of the aforesaid it is requested that these frequent failures be investigated by your technical department and remedial measures be put in place to prevent recurrence. Also a new cutout be provided to me at the earliest with a fresh warranty of 12 months as before. Regards

I, m subhankar das.my address 63 aurobinda sarani(east kamalapur), Kol-700028. purchased the machine is under 4 year warranty on 09.07.2018.machine does not work in cotton or quick wash mode and dropping water from water inlet. already logged complaint over phone and have ticket no [protected] dated 07.08.19. still no representative will visit.

I have contacted the ifb brand to renew my amc contract. But they are not taking any interest nor responding to my calls in renewing the contract. They are fooling me since last 15 days on the grounds of audit and are not interested in renewing the contract. Company's call centre people are least bother to resolve customer grievances. My amc already expired....

Washing machine model (Front door) - ifb elite aqua sx 7kg - 1200 rpm
For a small problem (Sensor) technician is asking to change the mother board.
In the board every button is working except the start button.
I rejected the board replacement because, the only problem is start button not working.
I discussed this problem with the local technicians. They told, no need to replace the mother board and this can be done by changing the pcu on mother board.
Ifb technicians and ifb customer support are insisting that changing the mother board is mandatory.
Even local technicians are providing service with low cost but your company technicians are charging heavily for a small work.

I had a dishwasher which was purchased in 2011. I changed the salt chamber for that in 2018 and inspite of that it didnt get fixed. So i purchased another dishwasher in april 2018 through ifb website. The new machine showed some error and i was given a replacement in may 2018. The machine worked fine for 2 months or so and then started staining the vessels badly. Technicians came multiple times and adjusted the salt and rinse aid level. This kept happening often. The whole machine had turned white and i kept calling the area manager anand to help me because i had lost trust in the machine and wanted a refund. The area manager has not been very responsive and i have no idea whom i should contact.
I have bought a dishwasher from another brand. This ifb dishwasher is lying useless in my utility for the past 6 months!! I want help with a refund.

This is my complaint number :[protected]. The complaint is not resolved and they have closed the complaint even the amc was done but they are not changing my machine pcb.
This is really frustrating and no one is bothered even to pick up your call.
Please take action on the people who are not doing their duties. Why these people are taking amc money they are doing business from both sides.

Thanks & regards
Amrit
[protected]

On 25.10.2008 i bought a neptune dishwasher from ifb. After its warranty was over, he jamshedpur office of ifb approached me for buying amc. Since then i have been renewing my amc regularly. The last amc was valid till 31.05.2019.
However, this year the ifb office did not directly approach me for amc. Instead, i got an sms on my registered mobile saying: "your ifb product's amc is expiring this month! Enjoy 10% discount on annual maintenance contract. Reply amc24 to [protected] to grab this offer."
I promptly sent the required sms to the above number.
However, nothing happened after that. When i approached local ifb office, i was told that from 2018 ifb has discontinued amc of neptune diswasher.
My question is how can a reputed company like ifb discontinue maintenance support for a regular product like a washing machine for its loyal customers "without prior notice"
Also, in the event, how can the company then send false sms to a customer to renew amc.

On 22 junw 2019, ifb customer care remarked against above complaint that they would contact me. On 26 june 2019 ifb closed the complaint.

However till today 08 august, 2019, ifb customer care has not contacted me. My diswasher is broken down and i am unable to do anything about it.

Ifb bluffing like this is adding insult to my injury.

Ticket number: [protected]

When we bought the machine (Washer 9kg and dryer 7kg) we were promised of 10years spare parts availability. Now the dryer is not functioning and the service center is telling the spare part is not available. Why give such promises when it cannot be fulfilled? Having spent rs. 65000/- on the machine, we are not able to use the machine. Please help.

Hi ifb team,

I have purchased a ifb washing machine and done the full payment of 34000. The company representative came to install the next day and found it defective. Have to replace the washing machine. From then almost 12 days passed not a single response from the company side. No company direct communication is there. What is this going on??? Do you have no value for money. Why i have to suffer so much after paying so much. Does the company has no responsibility.

Is this a some kind of joke going on here. It is the responsibility of the company to replace it. But still now no communication. I have tried to contact a numerous time bu again several bluffs received it will delivered today, tomorrow. They have logged call but after then no response. Ticket no - [protected]
Replacement id - [protected]

Today they called me and told that we are on the way but again the same bluff after 3 hours when i am calling he is telling that the vehicle has a break down.

This is my first and last experience with ifb. Not received such a worst communication from any other companies.

Thanks

For the past one month from now. We have been made several calls to register a complaint for a service of our washing machine time setting regarding. Problem in machine is its usual running time is 1hr. 52min but actually its running for about 3 and half hours. Already i have made a complaint regarding this and received an memory board from your end. Now again we facing the problem for the past one and half month. We are making a call to customer care but after telling the details of the product. They were avoiding us to give a complaint number.Note:This type of reverberate issues causes inconvenient for the customers and do not wish to continue the service as like what they are doing now a days.

Note: Franchisee Name: ACES (at the time of purchase)
Contractor : Global solutions
AMC Expiry date : 29/aug/2019