IFB Industries Complaints & Reviews

I have raised a complaint and one of the technician came and said very small issue and went back saying will come in 2days and yesterday another technician came and he was very young and don't feel he was expertise with washing machine service. He first said issue with front rubber and changed it later he said bearings should be changed & he changed drum too as it's requirement to bearings and he said it need to fix along with it. Now my washing machine looks like not good.

What kind of service is given by ifb. I'm demanding nenew washing machine as the service man uneccesarily removed few parts and attached with new parts with out reason and not assembled properly and demanding for money for service. Finally my issue is not resolved, the sound was coming more than earlier.

I demand ifb needs to give new washing machine or will reach to consumer court.

Ifb wachine machine i use is senorita sx aqua.. Problem started after 2 yrs of my purchase. Machine showed dp error initially at 13 min.., i lodged a complaint nd the ifb technician said that it was the problem of the motor and suggested me to change the same and he did... But after that same issue started again within a week., this time machine stopped at 31 min.. How could the technicians be so worst in service.. Can this be rectified,

My washing machine is not working. It is ifb diva model. It is not spinning. It is under amc. I have made complaint on 18-7-19, 20-7-19, 23-7-19, but no body seems to be intrested to attend it. One person came on 19-7-19, and went back. But no response yet. Fade up of complaining.

R n mishra
[protected]
K-84b, sector k
Ashiyana, lda colony
Lucknow-226012

I purchased ifb 1.5 ton hot & cold air conditioner in february this year. It has some serious cooling issue. I have installed it in my cafeteria. I usually keep it at its maximum cooling setting but it doesn’t perform as it should. I called the service guys a couple of time. They visited and tweeted some of the settings and left but the issue never got resolved. I run it at 16 degree temperature but my room temperature never comes down below 28 degrees
I asked the service agent to refill the refrigerant but they don’t show any interest in doing so. I am now sick of calling them. Kindly take this matter to the higher authorities.
Model no: iahc18jc3t4c
Place of installation: shahpur, district - kangra, himachal pradesh
My contact number: [protected]

As mentioned in above subject, Cloths are stuck in the machine since last 5 days. Technician have not turned up even we have lodged complain several time to the customer service,
Unable to understand how to deal with it.
There is no response at all. Sending you the photo of complained acknowledge for your references and for needful.

We have purchased new washing machine on 13.07.2019 and after new machine comes, their are issue with its door i. E. Not properly closed, so we have lodged the complaint with replacement id: [protected] on 16.07.2019 for replacement of another washing machine. But they are simply misguided us since the date and even not pick up the call where we talk i. E.- [protected]. Pl resolve the matter us earliest else matter will goes much serious.

Thank u#

I had subscribed to AMC on May 30th based on the suggestion of the service executive, Praveen from Star Airconditioners, Chennai. I called up the customer care and logged a servicr request on July 15th. Details of ticket below.

Hello, Your Tkt-[protected]is assigned to IFB Service Technician. On completion of Service, we will send the next SMS to get your feedback. Pls respond accordingly.

Till now no technician has come to fix the issue inspite of escalating to customer service, technician Raman, Reporting Manager Arun, Branch Manager Rajasekar. I have been provided false promises of attending the problem everyday from 15th. This has caused so much of frustration, waste of time and effort. I need a strict action taken and My AMC returned.

It has been a very frequent issue with this appliance. Just keeps saying 'door' and has been attended to just 2 days ago by an ifb official. He was on visit for the due service but he didn't fix this door error and advised to raise a complaint. Over years this issue has kept popping up, i seriously request you to provide a permanent resolution to this.
Rmn: [protected].

I am from kerala state, kollam district. I have been calling the service centre for a long time for free service of my washing machine and they are making me a fool everyday by calling me and saying they are on there way and calling in the evening that they are unavailable. So please do the needful as i am loosing trust in your firm.
Contact me on :[protected]

I called this no [protected], the person, on the other hand, claimed to be ifb service guy took my complaint and visited me within a couple of days to repair ifb oven, he took the part repaired it and came back after 2days with 6months of warranty on the repaired part and charged me rs. 3000, the repaired part didn't even last for a day and now he has blocked my number. I called from a different no still he is claiming to be an ifb guy. He is a fraud and listed on many genuine websites like justdial.

https://www.justdial.com/Mumbai/R-K-Services-Near-Gokuldham-Near-Maharaja-Tower-...⇄

http://www.customer-care.co.nf/

The fraud goes by the name rajan [protected]

I own a ifb front load washing machine and currently i've my amc running for the same. Within the past 3-4 months my washing machine is having frequent complaints and even though i've taken amc, they are charging me heavily for the repairing.. The filter itself which costed me around 2600rs got damaged in 3-4months usage... Not only ifb is charging unnecessarily for the repairs, they are not providing quality products.

Receiving message as service issue resolved, but no service request raised by me. This is happening once in three months. Service agency raise tickets on their own and close with comment issue resolved. Though i have mailed to ifb cusotmercare, still it is happening. I called the concern agency number and asked why this happened, they replied ifb automatically generating tickets, and we close this with issue resolved.

Is this fair? It is a largest company doing silly things?

I had called on ifb toll free number to service my ac as it was not cooling properly. The guys from ifb came and filled gas and charged around 2500 bucks. Since there was not much improvement, i again called on the toll free number and again the guys came and did something and charged another 350 bucks for the visit. After sometime, water started leaking inside the room and cooling went down. I again called on the number and the guys this time replaced the capacitor which i still think has no fault in it. This time again i was charged around 2000 bucks. The technicians seemed amateur and lacked technical know-how. They even broke the indoor unit. Ive paid more than 5000 to a bunch of # just because they work for ifb. I liked my ac very much just like so many other ifb appliances that i possess. But the ac has been reduced to a piece of crap. Since last few months i'm sleeping with buckets inside my bedroom. My biggest fault was to call the in toll free number. Thanks to the third grade customer service, i promise that i won't be buying any ifb appliance for the rest of my life.in case the company feels that one individual customer is also important, it can still redeem itself.

I have purchased IFB Cut out. This shows "HI" even if the voltage is 240 V. This IFB voltage protective device is purchased at the time of installation of my new IFB washing machine model Executive Plus on[protected]. Because of this defective Cut out device, I am not able to run my washing machine.

I have been complaining since 15 days on ifb helpline for servicing my washing machine and clothers dryers. Even though ticket no is given the technicians never visit and everytime i call the helpline they tell that they will put a request again for urgent servicing.

I have amc of the machine and still this is the class of response that is givcen. It is never told when we buy that the ifb service will not be there in case of problem.in the clothes dryer there is burning smell of wire and i lodged complaint for urgent service. This kind of poor and unresponsive service is of ifb since years now!

Respected Sir/Madam,
With due respect I beg to state the following lines for your kind information and orders please. I purchased IFB AC from khosla electronics Madhyamgram on 29.04.2019 and installed on 03.05.19 vide order no.01122/1920/01589 in the name of Arpita Sarkar. Immediately after installation it is not working properly due to cooling problem as well as condenser leakage. After installation continous 02 months contacted with IFB authority as telephone provided by them (No.[protected]) as well as contacted with Khosla Electronic Madhyamgram. 03 times they send their representative and they told the manufacturing problem i.e. cooling problem and required to be replace it. But after repeated request they dont replaced it till date. In this regard, it also intimated that the company not register the complaint officially after repeated request and after lapses 02 months they told that we dont lodged any complaint but we have all the call details as a prove of evidence as on the day of installation we are continous complaint them.
The details are as under :- IFB AC, 1.5 ton 5 star Invoice No.01124/1920/01681 Invoice Date 01.05.2019 Order No.01122/1920/01589 Order date 29.04.2019 installed on 03.05.2019 Against the Name - Arpita Sarkar Surya sen Nagar, Badu Road Madhyamgram, Kolkata 700 155
Mob :[protected]

In view of the above due to non receipt of positive response lodged complaint to the concerned department for necessary action along with harassment charges .
Regards
Arpita Sarkar
Mob :[protected]
[protected]

I purchased ifb washing machine and in a month the panel started acting weird and they replaced it again in 2 months the same thing happened and they send the technician the person was so rude he is like jo bhi chale usko chala lo that way he responds to the complain
Then some senior person came and he said fitting nai kiya hai bande ne abhi mai aacha kar dunga but again the same problem in this process the warranty is gone and i am stuck with this thing
If the product is faulty in the first month itself then how can the warranty can sustain
It was better i would have taken second hand machine only or have gone for highly recommend siemens or bosch
Atleast there should be some kind of assurance when we buy product from a reputed company

I have a ifb washing machine and representative from ifb called saying that my service is due. Upon visit, the person opened the machine completely and then says that there is problem with the mother board. All of a sudden the display started flickering, i did not have this issue at all. I want the issue to be resolved and harinag enterprise be held responsible for it. The person's name is punith.

A complaint was lodged on 2nd of July in an IFB authorized dealership regarding a broken part of my refrigerator. I was assured a redressal within two working days. I was contacted by the representative and was promised a specific time thrice within the past week but he never showed up. On the 9th of July, I again called the representative. Instead of being apologetic, he started behaving rather rudely and then passed the call to someone who he said "handle the complaints". His name was Musharraf. he, also behaving unapologetically, said he would visit tomorrow. When I asked him to lodge another complaint against the representative, he refused. When I said I am going to write about such behavior, he tauntingly said - 'you do whatever you want to do'
Such behavior was totally unexpected from a reputed company like IFB and strict actions should be taken against the persons concerned.

Complaint no: [protected]
Place: ranipet, vellore district, tamilnadu

Nowadays ifb service is very very poor and very irresponsive. I have logged the complaint and the service guy attended in a day and told that the drum has broken and since the machine is in warranty, he will bring the drum once it is available and left.

After two days i logged a complaint to replace the drum and the customer care people says the same statement link the service guy will attend within 24 hours. But no one attended even i had called them 5 times in 5 days. I dont know what is happening. After shouting at them, they had given our area service manager’s phone number but that mobile is switched off. God only knows when they will replace the drum of my machine.