IFB Industries Complaints & Reviews

My washing machine was submerged in water during the flooding incident last year in kerala. The same was given to the authorised service centre in aluva. They responded only after begging after them for more than one month. They said the motor is damaged and replaced the motor and charged me around inr 7000. The machine was under 6 months warranty given by the service centre. But they said they won't entertain claims for flooding. I had to pay the whole amount. They said that the bill has 6 months warranty. Within 2 months the machine stopped working. On contacting them they said the timer is to be replaced and it will cost around inr 3000 and it will not be covered under warranty.
I feel strongly cheated here, and i am not complaining because as indians we are used to it. I expected ifb to be different when i bought the machine and disappointed that it is the same like any other company with poor service and quality of products.

M pichle 3-4 din se complaint kr rha hu bt mughe koi bhi responce nhi mil rha or ifb k tech ki missbehave ki complaint ki to us pr bhi koi action nhi hua agar mere is compaint p koi action hota h to thik nhi to mughe court se hlp lene pdegi so by requset is compaint ko ignor mt kre or jldi se jldi solve kre
My contact no.-[protected]

Registered a complain wid customer care on 16th of april. Not got a single call from sevice centre till date & getting messages saying, compkain pending due to apptt availability of customer, as not got any call from engineer & today got the message saying that call has been closed.
This is unbelievable. Ifb has pathetic service & engineers are really bad at diagnosing the problem. Would never recommend anyone to buy any ifb product.

Ordered a trolley for sentor wxs front load washing machine 10 days back and still the product is not delivered. Customer care people response is not at all good. Every day for the past 10 days i was calling ifb customer care number and could not see any progress. Worst brand after service seen so far. Regret choosing this brand over samsung.40 k rupees got wasted in sub standard brand like ifb. Choose ifb now and suffer later is my review after experiencing the ifb service.

Hlo sir m sahil gaba from ludhiana punjab... My ticket no is [protected]... For complaiting washing machine.. Sir in 4 april the company visit the non duty engineer name sahil for servicing my washing machine.. And in 5 april the washing machine cper error comes and ill call the sahil engineee but sahil not come for three days then ill complating the toll free no the engineer visit and says the compastor part repalced but the part replaced on 16 april.. But when replaced part the machine noise hardly.. The company not visit the engineer for two days but then engineer visit he says the mechanically problem... Ill asked the manoj the area supervisor of ifb for replaced my washing machine quicly pllls sir i[censored] dont then ill take the strict action against for non duty engineer visit...
Thank you

Dear sir/ ma'am,
1. My product hot and cold air conditioner was procured in last year jun. Since then i am facing major inconveniences. Initially it was leaking of machine. I had then too spoken numerous times to customer care and also to you. With lot of difficulties the problem was resolved. I could sense your helplessness in providing me a technical representative.

2. I managed to get two free service from the company. However post the second service air condition duct was not getting closed to which i had requested a change of part. I asked the technical representative to place the order and get it replaced, also agreed for the payment by me. Since then approximately more than a month has passed but no response from the company. All these inspite my speaking to customer care more than five times. I just get a call from a local number if the representative has reached me or not, but all in vain. I am at loss of words that such an esteemed company with lowest response and harassment to its customers.

3. It may also please be noted that technical representative visiting does not have a company identity card. Same had been conveyed to the customer care also.

4. May i request you to kindly give a personal look into the matter mentioned above.
Warm regards

Sir, i have purchased ac on 17th aprila 2019 at tirupattur vijaya galaxy ifb point (Vellore district). Today the technicians came for the installation process, we have already purchased the condesing unit stand, according to the progress the installation is free. But the technicians were not allowing to use our own condensing unit stand instead we should buy the stand from them for high price hence we declined that. Then the technicians started to talk rudely where we should buy the price or they cant install and went away without installing the ac. These kind of actions are very worst from the ifb technicians where they make a open cheating deal

Complaint ticket no: [protected] and [protected] dtd.05.04.19 and 09.04.2019 respectively.
Kdly, explain the following: as have been informed over phone, by way of an email:
(I) the reason for mentioning in the service report (Attached dtd.10.04.19) as “ok”, when the instrument was not working all right and the same has been acknowledged with the above remarks. (Scanned copy attached).
(Ii) it has been informed the machine is obsolete and outdated hence spare parts (Magnetic app) are not available now, if that is the case, (A) then how my complaint was lodged for repairing when all the details were available with you against my id/registered mobile. (B) how a machine report can be given as “ok” when it is beyond repairable condition. Why we have been misguided by company representative all along from very first day (05.04.19). (Sms fr co to talk with engg. Available on record)
(Iii) reason for receipt of payment (Cash) made on 06.04.19 has been delivered with delay against bill on dtd. 10.04.19, and very ackward & indifferent attitude of service representative.
Email reply from mr. Dsouza (Consumer service) is highly unsatisfactory and regrettable.

I have raised the complaint to ifb washing machine service on friday (12th april 2019 ticket no: [protected]) for the problem with the tub and service men came on 13th as requested and asked to change the rubber and tub newly for senorita sx aqua 6kg due to bend in the tub. They told the spare is available and will replace. I have requested to replace the parts on today (17th april 2019), but they closed the ticket no: [protected] on 16th updated as customer will call and inform (I have informed already to replace it on 17th). They had four to five days time to get the spares and replace, but still they are saying spares are not available. Also, they are telling amc with rubber and plastics is not applicable for tamil nadu customers.

Today, i have raised new ticket [protected], now they told the spare is not available now and will replace it on saturday 20th, but updated the ticket as pending due to customer appointment/re-scheduled. Tomorrow (Due to election) and day after tomorrow (Good friday) is government holiday. I don't have hope that the parts will be replaced on saturday 20th. I am really fed up on following up on this issue.

Our ifb washing machine 6.5 kg was working properly since 3 years.. Now for past 2 days.. It showing dper error after draining or spinning is completed.. How to resolve it.. For more than 3 times, it's showing like that only. I have checked the pipes, i couldn't resolve it on my own.. I also tried for 2 times, but same dper error showing, kindly, pls repair as soon as possible nd contact us soon.

Hi Team,

This is Anji Babu Eluri, I have purchased the IFB frontload washing machine in 17th January 2019 from” Kandukur “ and some how faulty product was delivered to me and later we identified and log a case to IFB on 10th March 2019 (approximately ).IFB engineer visited to home and identified the issue/problem in the washing machine and he confirmed that he will visit with part next day. However till now no body visited with part. We have called to IFB engineer multiple times he never answer my call .Last week onwards I am continuedly follow-up with IFB customer care center, still now we didn’t get any response from the service center. I have called to service center manager Raghava (Nearest service center is :Ongole )on 12th April 2019 and explained situation, No luck.

Product registered name: Chimmiri Pushapanjali
Registered mobile number : +91-[protected] (Primary)
: +91-[protected] (Secondary)
Nearest service center : Ongole, Andhra Pradesh.

Note: My sister can speak only TELUGU Language.

Thanks & Regards
Anjibabu

Hello,

I had raised an ifb complaint during the week of april 2nd as dryer wasnt working. The service person never showed up till april 9th (His number is [protected]). He came and said he needs to get some parts and it will be available in couple of days. Till date he hasnt showed up and repeated calls are not being answered. I am very frustrated with the level of support and lack of courtesy. My phone number is [protected] (Alternate number is [protected]). Since i am traveling i prefer to be called on [protected]. This needs to be fixed as my machine is not working for last 2+ weeks. I have an amc.

Regards
Balakrishnan

My ifb machine is getting too much noise so i raised tkt through customer care then one technician came and took our ifb machine to their shop n then got it saying that we repaired it by replacing bearings but after that it is getting too much sound n getting vibration also. Now they are not at all responding n they are cancelling my complaint without my consent how worst is ur service better u shut ur service #. I[censored] people don't solve my problem i will complain in consumer court

Hi team,

My senorita 6.5kg washing machine makes a lot of noise and despite several tickets, complaints and escalations, the local service team has not resolved the problem. Service engineers, and area service head have all stopped responding.
Drum replacement, rubber sleeve, springs and many other parts have been replaced. Incompetent service engineers have failed to identify the root cause, are not cooperative and are non-responsive.

This problem is more than an year old and makes me realize that the delays are being deliberately created to waste the warranty period.

Latest ticket number [protected].

My machine showing error "taco" what does it means. I called service center he checked and told me to replace mother board. How should i believe on person? I heard many fraud case regarding servicing. Unnecessaryly many times service center requests us to replace part. To will b the athourised person to check all this. To whom i should contact. Every time service person come says this problem that problem and taking charges as visiting charges. But problems are unsolved. My machine is 5 yes old. Please help

Drain error has come earlier and a rep from the service centre came and rectified the issue and charged 5500 rs for changing the main mother and water inlet valve change. The same error has re-occured and the reps are refusing to rectify it. The reps were from home appliances repair and had also taken money for warranty of six months at pcb and water inlet. Please resolve this issue.

Not satisfied with the technician .simply technician open the board and says motor and board was damaged u can change motor and board if motor and board was damaged how it runs .the problem is only once it wash and stop and make a sound again if we switch on it works so please solve the issue with experience technician

I am sridhar moturi from ramanthapur, hyderabad, having ifb washing machine front loaded 6.5 kgs. There is a water leakage happening hence i called service centre number. A. S service centre team approached me and they said gasket problem and for which they demanding 5000 plus. When i checked with others the same is quoted 2000 plus. When we check the part cost in ifb website it's around 800 rs.
This is really called fraud. Need response on correct price including service charge and also action against the service centre who sucking customer blood.

I have raised a complaint (Getting huge sound while washing) on 23rd march with ticket#[protected], this issue was attended by the engineer and he changed baring and one belt. Since i saw the plastic shield covering the drum was damaged, i asked him to replace that part. Engineer told me that its not required everything he fixed. (He actually applied "m-seal" in many places) after one wash, water is leaking from many places. Then i raised second ticket ticket#-[protected] on 2nd april, without attending this ticket, it closed on 3rd april. So i asked customer care to reopen the ticket (Ticket#[protected]). This ticket is also closed yesterday without attending it. Technician is telling its a major work so he will come and do it in some other day. There is no proper update from technician. From 2nd april to till today[protected], i'm waiting for ifb technician to fix the problem.
Frankly telling you have a pathetic customer service, i'm not at all happy with your service.

Kindly advice the ifb to do the needful at the earliest.

The sms received against my service request on 2-4-19 is as follows:
Hello, your tkt-[protected]is assigned to ifb service technician. On completion of service, we will send the next sms to get your feedback. Pls respond accordingly.
A technician visited on 3-4-19 but was reluctant to even clean the machine and it’s filter and told me that i’d in future i complain or raise a request i should tell not to send him (Manirul) for service. We pay huge sums under the contract and even before the contract had to expend rs.6200 for repairs - my total expenditure mounted to 12k an amount against which a new machine could be bought but still such companies are not ready to provide regular and good services.