IFB Industries Complaints & Reviews

I took the ifb front load washing machine senorita model 8 months back as i felt ifb products quality good like. But initially had the problem with water tap connecting joint, water getting leaked. Several times their technician repaired but not got resolved, anyway we are using like that.

But recently machine not working and technician told motherboard gone, even i am using ifb power controller. I have raised the complaint and waited for 5 days still there is no update and they are telling sometimes it will take one month to resolve the issue like and not resolved yet.

With that we can understand how ifb providing service to customers. Now i am not suggesting my colleagues and friends to go for ifb.

We have purchased IFB washing machine recently, the washing machine's wire was torn by mouse as there was no mesh to protect the washing machine bottom side. We called the customer care on Feb 28th, 2019 and the service engineer says will come today and tomorrow/in next 2 hours/1 hour but he never turn up to solve the issue. This is highly annoying and harassment by the IFB customer care. They don't have time to attend the issue even after 2 weeks of time. The service is so pathetic, negligent and poor service. They are making negative image about the IFB products and services. I hope IFB takes strict actions to maintain its name in the market.

The mother board of ifb washing machine is replaced twice, even then the machine is not working properly. When ifb techincian came and checked machine again and suggested to replace mother board again. We want original mother board of ifb front load please suggest how to procure it. The original mother board has not been supplied by the ifb technician twice, he charged 2500 rupees each time. Please suggest where we can get original mother...

Ifb — ach1 error in washing machine.

I have been using my ifb washing machine from last 5-6 years and i have never had any issues with the machine before. However, its suddenly showing ach error and stopping after every 30 seconds.

It is taking hours to wash one load. Please can you advise how to rectify this error or advise who should we contact for this matter.

Please can you look into this for me.

Sir, we have bought ifb elena vx washing machine six years ago. Recently it got faulty and i called ifb customer care to repair it through ifb service centre. On 17/01/19 ifb technician came to our house and misguided us to take one year amc and assured it will be repaired within 45 days. We have taken amc. After 45 days we called him and another technician came to our house and informed us that drum and rubber has to replaced. After that whenever we call him he keeps saying i will attend after spares are available. I don't understand the meaning of amc if not repaired for two months. Requested for immediate repair.
G yesu prabhakar
Washing machine model elena vx
Customer id:4584590
Mobile no :[protected]
Email id: [protected]@gmail.com

Dear sir
I am purchasing washing machine dated 10 march last week
As per company policy new product demo 1 and 2 days.
Last 10 days my demo not done
Ifb engineer demand me ₹ 1000 for demo.
In this regard i contact essclation team
Altaf sir & suman madam
I registered my complaint
Also contact service centre faridabad

I request u pl take action

Recently I bought a microwave oven from an IFB authored dealer, made a service request for Powering up demo as suggested by the dealer.ref no [protected] dtd 9 mar 2019.

112 March IFB engineer visited and certified that oven is not functional and promised for replacement in a day.
But there si no response for IFB after that, service engineer not pick up the phone, customer care will update the status of the ticket with out any actions.The customer care response is very poor. and useless.
How can i get a resolution for this.

Hi,

Ref. Complaint number — [protected]

I registered above ifb washing machine complaint on 04.03 for not spinning issue. Engineer visited to my place and confirmed that its gear box got faulty and it can be repair on ifb service center only. After sending my machine to service center there was no response from the team even after 2-3 days. When i did the follow-up with ifb team they confirmed me that required spare for my machine is not available and we are arranging the spare. I made them clear that what is the use of picking and keeping the machine in service center if the required spare is not available with service center and that was diagnose and confirmed by the ifb engineer itself. After lot of follow-up with multiple people finally i got my machine back after repair (As per ifb team) on 15.03.2019.

To my surprise now my machine has multiple and created issues while the reported problem remains the same. Even water is not getting stored in it, body also got damage and it is making very huge and cracking sound.

I reported the same to mr. Anuj from ifb and he sent some senior engineer sunil kumar for the call. Now that engineer confirmed that its front panel cost around 3k also got faulty. He had also verified and confirmed himself that my reported problem is not resolved yet.

I am in great physical and mental trauma due to this incidence from last 15 days. My machine became totally junk now because of ifb service center. I lost my faith on ifb team completely.
I need completely reimbursement of my machine immediately.

Regards

I have purchased ifb front loading washing machine 45 thousand inr - executive plus vx id 8.5 kg i 1400 rpm 8months back and we are experiencing issues with this washing machine from the day of the purchase, conditioner gets dispensed as soon as the main program starts, i reported it multiple times but it has not been fixed.
Technicians that came for checking have no clue or poorly trained on the product, they say that conditioner is dispensed at the start of the machine... Was surprised by this level of knowledge/training.

On top of this now the water keeps on flowing into machine even if the machine is stopped or even when the power is switched off.

Wasn't expecting such poor quality ifb machine by ifb which is 45000inr, extremely bad ifb machine.
Please return my money and take the ifb machine back or replace with the genuine ifb machine. I hope ifb will listen to customer and take necessary action in order to reclaim that ifb is best in all aspects!

I have paid for annual maintenace contract for my ifb front load washing machine-senorita plus. The complaints are:
I had lodged the complaints many times in the last 6 months for the same issues and one of the tickets no is [protected].
However, the problems/ issues are not resolved even for a single day.
Most of the time the technician do not visit. And we get the message (Sms) that our complaint (Ticket no — ) is pending due to customer appointment / rescheduled. Most of the times, though i was at home and my phone was working properly, i had received the sms stating that the complaint is pending due to customer appointment relating to xxxxx ticket no.
When the technicians, who visited for repairing the machine in the past, had replaced defective parts of my machine with other defective fabricated parts. It does not solve the issue even for a single day.
The issues with my ifb senorita plus model and the service provider were many. Few are - (A) the machine is not rinsing (Removing) water and soap from clothes & sometimes even from the drum. We need to run machine twice or thrice from rinsing & spinning. It wastes time, electricity and energy (B) most of the times the backside belt of the drum makes noise. (C) the technicians used to call after 9.15 pm for servicing the machine, which society, in which i stay in sanpada, navi mumbai, would have objected. (D) the terms and conditions of amc are not given to me ifb franchise and /or ifb.
Please take note of this since we are unnecessarily harassed mentally, physically and financially due to deficiency of amc services of ifb.
Ifb should pay the compensation for harassment and replace the defective parts with the new parts or refund the amc charges along with compensation for harassment.
My mobile no is[protected].

Hi,

I have been using ifb senortia vx washing machine for about 4 months and since the starting i am getting this ah1 error repeatedly. To complete 1 wash there are about 3-4 times ah1 error leading to a prolonged washing. Everytime i have come and restart leading to pathetic experience and it takes 3 hrs to complete 1 wash. Request you look into this as this has become predominat in every wash....

Bought ifb washing machine top load automatic in december 2018 from flipkart (Online). Dark color cloths are getting discolored and faded getting patches like spots on new cloths and creating so much lint in every wash clearly it's damaging cloths. Raised compliant but technician told it's because of hard water plus washing powder (I am using surf excel top load powder and residing in same society since more than 1 year. Earlier used lg washing machine with same water and powder never faced this problem) technician gave me ifb liquid washing solution, using and still facing same issue. Scared to wash cloths as they are all getting discolored. I think there is problem with this machine.
I am attaching pictures of few clothes. Please send these to your engineer/technical team as this problem is beyond technician's understanding.
It's new machine. Please tell me the solution as i am extremely dissatisfied and disappointed
Thanks
Shradha mishra
Bangaluru, india
[protected]
[protected]

Sir i have purchased ifb. Washing machine. Model no. Aw60-205s. Dated.[protected].. And even i have done. 2. Years extended warenty. Along with it.
I have allready paid for new amc. Latter. They came back. And taken amc. Sleep. Back. And saying. This model is allready stop. And we are not giving. Amc.
Iff company stoping models every three to four years. What is used. Kindly look into this matter. And for your kind information. Which i had paid money for new amc. I have not got refund

I am got ifb washine machine - amc dt 28/02/2019, from rgs enterprises, kalpakkam. Technician come wc machine - elite dx[protected] drum problem - so put 2 yr amc charge - rs 5723 plus drum half rate chare rs 2100 plus service rs 700. Total 8523 paid.
After amc taken why ask take extra money for drum and service. After amc taken only parts change after 45 days only. What is our company rules.

My ifb oven touch pad start button is not working. Service representative told to replace the touch pad.

Quoted 2500 for it to replace. Need to know the price of the touch pad and service charge. New oven cost 8000

Need the price for it. Ifb is charging this much cost. Need to complaint on it

Need to complaint on it and if service representative cheated us need to complaint on him aswell...

We renewed our annual amc with ifb on 26th feburary 2019, the technician had visited and had renewed the contract. We were getting noise from washing machine and technician confirmed that we will replace part after some days that is causing now and that the amc will cover it. Yestrday suddenly the washing machine stopped working and i logged a complaint with ifb [protected].

The technician had come today and said that the drum brackets have got damaged and it will need to be replaced but this will not be covered under amc, since the amc was renewed recently.

I called customer care and they said that the parts replacement happens after 45 days only, which was never communicated to us. Is it not the responsibility of the technician to tell customer about this?

I am really dissatisfied and i will escalate this to the highest possible thread and will also advise my friends on social media not to buy any ifb product in future if ifb does not attend to this issue and does not own their fault.

I want that as a customer it should have been informed while doing the amc about this, since this was not told, i want ifb to resolve my issue and cover this in amc.

The IFB service technician says that the cost of the Pcb of the Dishwasher - model Neptune is Rs.6800/-. He dosent have any price list nor any MRP sticker on the product to show the Rate. Please tell me the exact price immediately. Also how do I ascertain that the PCB itself is spoilt. The technician wants the old spoilt PCB back. Please reply immediately as my dishwasher is not in use right now

We brought a IFB stabilizer 1 yr back...after few month...stabilizer is not working ...We already told so many times to cutomer service about the problem...we even send them pictures of bill and stabilizer number...they are careless and so much rude...There is warranty period of this product...what should I do with this product...Should I complain to consumer forum?

The poor service provides by ifb customer service. I call them and complain about that i registered about my machine is damaged and currently not working and they said they will provide me the ifb technicians for my washing machine... But after someday, i didn't get any phone from ifb and their technicians too. So i want to tell them ifb service that you have poor service.

I bought an ifb washing machine model aw60-205t in 2014 and a month back its digital panel stopped working. According to the local ifb authorities and technicians the panel needs to be changed but they don’t have the panel as ifb is not providing it to them. Just in less than five years my machine is of no use. What answer do u ifb guys have for this?