IFB Industries Complaints & Reviews

Tthis s in regard of complaint for my ifb washing machine which i bought nov.2017. I called ur toll free no. And received a call from a service centre above no.

Technician harish took d panel and now he s not revieving a call nor replyin plus he ran away wd an amc amount of 4k.
Pls help hw to proceed and help getting my money back.
[protected]

I have fully automatic ifb washing machine model senorita dx 5.5 kg. On 05.02.19 i made a complaint on your toll-free number[protected] for getting my machine repaired. The complaint number given to me was j 1062 and it was assured that i shall be receiving call from service centre jaipur within two hours. I got the call from[protected] stating to be from ifb and mechanic assured to visit me next day i. E. 06.02.19. On 06.02.19 the mechanic mr. Arjun motwani visited my house and after inspecting the machine he informed that its pcb and bearings are to be changed and for which the machine shall be taken to the service station. He took the machine to service centre on 06.02.19 and brought back on 07.02.19 stating that machine is now ok and required parts i. E. Pcb and bearings have been changed. The mechanic took rs. 6700.00 and issued the invoice for the same. The invoice was issued on bill book of m/s electro vision, agarwal farm, mansarovar, jaipur. When questioned the mechanic that why it is not on the bill book of ifb he informed that they are the authorised service centre of ifb.

After the service and replacement of the parts the machine did not wok properly. I called the mechanic again who visited me on 08.02.19 and told that the machine has to be taken to service station again tomorrow i. E. 09.02.19. It is 12.02.19 today the mechanic did not visit me, and his number is also not being replied.

My complaint with ifb are as under which need to be redressed immediately:

1. I booked the complaint with ifb for machine to be repaired by the company. Why the company did not depute its own mechanic and deputed m/s elector vision of jaipur?
2. Is company not responsible for after sale service?
3. Is company responsible for warranty and guarantee for the parts which has been replaced by m/s electro vision?
4. The invoice issued by m/s electro vision does not have any gst number which makes me believe that genuine parts are not used.
5. I was told by the mechanic that the machine shall be repaired by ifb?

This all mess has been created by ifb. I called many times the toll-free number, but they could not reply me satisfactorily and disconnected the phone. The customer who wants the genuine parts of company are being diverted to patronised local vendors by the company for poor service and duplicate parts which has adversely affected the reputation of the company.

Sir, i request you to redress my complaint immediately to avoid any legal process in the matter and to avoid adverse comments on social media.

Thanking you,

S. K. Lakhani
Flat no. 302, “royal sunderam”
1 – vivekanand marg,
C – scheme, jaipur 302 001

Dear sir/ madam,
We hereby inform you that we purchased ifb washing machine, but unfortunately we received a defect product, we had complained to the store where we had purchased but the response is too low, and tried to complaint to customer care executive but the response is too low. Hereby attaching complaint id n replacement id. Hope i expect a proper and fair response.
Complaint id : [protected]
Replacement id : [protected]

Machine is dead, complaint raised, its now more than 9 months still no resolution from ifb.
Contacted many times to ifb customer care, raised complaint, every time get new complaint no but no resolution.
Call many ifb persons which include service center, service engineer, area manager etc but still no resolution. Every time getting new dates. The service engineer already collected rs 4900/- with word of providing resolution.
But till date machine is dead and no one from ifb contacted me to resolve problem, but the collected money first for part replacement

I have purchased a washing machine presently covered under extended warranty. The machine is not working and inspite of repeated calls, nobody turned up to properly rectify the malfunctioning. Please make an early arrangement to attend the machine.

T.K. Jacob, Mobile_[protected]. Location: Virippil, Moozhikkal, Kozhikode(Calicut)_673571.
Make of the machine: IFB Elena

The main problem we are facing is the lock system of the microwave. Lock of the microwave which is on the gate of the microwave has become free due to which we are not possisble to operate it. Also the light is not working when we on the microwave.
Our model no is 30sc2

Kindly see into the matter as soon as possible as we are facing lot of difficulties due to non functioning of microwave.

I have raise the complaint on 24.01.2019 my complaint no is [protected]
But no body call me and inform me when will he come and resolve my complaint after waiting few days. I again raise complaint that complaint no is[protected] but still waiting for the call when he inform me to visit and resolve my complaint

Please do needful action
I want rto replace my microwave not to repair

Contact no - [protected]
Modle-v41769/ifb
Buying from flipkart on dated 25-10.2018

Purchased stabiliser for ifb washing machine in july 2017. It was purchased from the company when their technician came to install washing machine. Few days ago stabiliser conked off. It still continues under warranty. However, we could not locate the bill. Technician took back the stabiliser and informed us that unless the bill is produced, they wont replace/repair it.

I suggested them that they would definately have details about this stabiliser in their system. They denied. It is surprising and annoying. It appears to me that, me not having a bill, is being misused by the staff. This needs to be addressed.

One of worst customer service. Please do not go for ifb. Purchaged a washing machine from ifb and they delivered defect product. Their technician came and said the same.. This the defect product and we will replace new product. So far no proper reply from ifb. Customer service people give different mobile numbers to call. They also don't respond properly.

Ticket no - [protected] has been pending due to long delay in service/re-scheduled. For any query call [protected]/[protected].
Machine serial no 058544
Amc 22.03.17 to 21.03 19 valid till march 21/03

Problem was started from january 15/01/2019, but till date no resolution, service dealer informed that spare not available, hence told to exchange but machine under amc only till now, kindly intervene in this issue and arrange to resolve it immediately

Hello

I'm a ifb consumer as i've bought a dishwasher from your company and i was offered warranty and prompt service when i purchased it.

In december 22, 2018, it stopped working and so i made a complain in the service centre, they visited and diagnosed with the problem and asked me to wait for 2 days and it will be repaired.
From december 22, 2018 till february 5, 2018, i've been waiting so that i can get the product working again.
I made calls to almost every person in ifb and i got no response.
Call centre supervisor, miss suman assured me that it will be done before 17th january 2019 but no one came. Then local service centre persons like miss pooja, asgar ali and mr. Babban were contacted by as directed by miss suman jee and assured me but no action is taken till now.

Now within 3 days of the delivery of this mail, i'll wait for the any action from your side or i'll take all the possible legal actions against all the person and the company.
Also, now i demand to take the product back and refund in full as the product and the warranty is of no use.

Kindly preserve all the calls and mail sent to you for future reference.

Regards
Bandana sinha

I had to move from one location to another and I paid 6oo Rs for locking and unlocking the tumbler. Connection and disconnection. The service guys happily collected the charge for both the services and now when i am calling for re installation they are not showing up. IFB customer care gives me various numbers of local co-ordinator and they keep telling me this is not my area. I have made atleast 20 calls back and forth. Escalated to Mr Shakti from their escalation department but it was of no use.
IFB should either come and re-install the machine or refund my money because it is causing inconvenience to my family, not having the machine installed.

My ifb washing machine elite aqua is under 4 years warranty. I raised a complaint with ifb on 28th dec'18 as there is an issue with the machine. The ticket number is [protected]. A representative from ifb visited on 29th dec and told that the display is faulty and will be replaced within couple of days as it is under warranty. I have been calling the ifb customer care and still now there is no response in terms of resolving the issue. Every time when i call ifb they apologies, but no further action. Very frustrated with ifb service. They are very keen on only selling the washing liquid, cleaning power and other accessories as part of their service. I would like to escalate it to the right level to improve the after sales service

I have purchased senorita aqua sx 6 kg in 2014, till 3 year no technician visited for general service and in 2018 i faced issue of current passing in door, at that time i made a complaint to customer care, at that time they provided good service, but after the service my machine is continously having this or another problem in a month.

Whenever complaint is done and technician visits, they tell me that as you are not using ifb washing liquid that’s why your machine is facing problem orelse there is no problem in machine. The only problem is i used other brands liquid. My question is why it was not told to me at time of purchasing that i have to use only & only ifb products.

In last year i made complaint 3 times for facing smoke issue, every time sr. Technician (Mr. Sandeep sharma) came and told me the same ifb liquid issue. Orelse machine is working properly, no problem for smoke.

And now as my warranty is completed november 2018 and 4 days ago i again faced smoke problem. Now mr. Sandeep is telling me that as you are not using ifb liquid your drum has been damaged and you will have to change the drum and for changing drum cost is rs.6500.

In november 2018 only i had made 4th time complaint for smoke, at that time also he told there is no issue you can use machine. Suddenly in january 2019 when faced same issue (4 days ago) now he telling me to change the drum. How can a sr. Level technician can’t rectify the problem when same problem complaint was registered 3 times ago also.

And now they are not at all responding for my complaint. My machine is not working at all.

I am owning a IFB Washing Machine, which has never been serviced, although was scheduled for service 6 times, however the technician never attended. Recieved feedback calls, and reported about the missed appointments, and nothing was done. Called customer care, explained the situation and was promised that they will book a free service. Later, got a call from technician, and was informed that free service will not be provided. Called customer care, and had a pathetic customer service from Krishna.

Looking forward to hear from you about my service for the washing machine.

My name is s. Ghosh and my mobile number is [protected] and am from bangalore.

I have been having problems with my washing machine for over 5days now, but the problem is not rectified. I believe your service is thru a franchisee by the name of rp services. I have called your call center multiple times and they claim to have set my case to high priority, but nothing has happened. Despite few visits from your service engineer, problem is not rectified.

Your call center points to numbers of the service center that do not work. I have an amc, but am very disappointed with the service as the engineers don't come as per time commitment and also don't always pick up phone.

This is very frustrating as we have kids at home and without a working washing machine for 5 days, things are very difficult.

I have been facing problem with ifb washing machine from past 1 week. Ifb engineer comes to troubleshoot and next day problem enhances and since then my request is pending. This is my worst experience with any support provider.
Support engineers are not even supportive they don’t come before 12 pm and say sunday is off and expecting us to take leave.
My issue no. Is [protected], if any of ifb senior member is looking this post, immediate addressal is required.

With descaling process and everything, Error is not yet resolved.

Pl help with technical view as it is top load 6kg and last 3 weeks same error is repeating. First week cleaning done by service engineer and next week with repetition of error, descaling put in and now same isssue repeated.

Technician not able to resolve it. Suggestion of descaling not worked out.

Best Regards,
Saurav
[protected]

We registered the complaint in our chikkamagalore district ifb customer service centre from almost 1month we frequently informing them but they are not respinding properly, sorry to say this we are fed up with your service please send proper technicians, we are waiting for your technicians from one month once he came he was not ready to check the mechine rather than that he was telling unrelevant things we are not satisfied by his attitude so we requested in service centre to send other well trained one but they are not cooperating please resolve this issue quickly

Dear Sir,
I had registered the complaint under ticket number [protected] with IFB to check the issues with my 8 Kg Washing Machine which is covered in 4 years warranty where in issue found with motor of the machine which was decided to replace by the concern technician who visited to check the issue. However on day of installation i suspect the motor which is installed on my machine is old/used which is manufactured in the year 2012 and not new one where my machine purchase date itself is in year 2016-17. I tried reaching IFB customer care where i have been provided with several numbers of authorised center and some senior person from IFB who tried to misguide me and denied to provide the required details like motor serial number and manufacturing date that is allocated to me by IFB company as part of replacement in warranty.

Please help me to get the help as IBF customer care is not providing me the proper information and not also supporting to get the details of higher escalation level where i can raise my concerns.

Regards,

Nilesh Girigosavi
Email: [protected]@gmail.com