IFB Industries Complaints & Reviews

We bought it on[protected] from devi international bangalore and the machine started malfunctioning. There was a problem with the starting button and the functioning was also stopped and it was giving electrical shock. We checked the grounding and everything was in order. When we registered the complaint the aparaa enterprises authorised ifb service centre came and said the problem is with the machine, and replaced certin materials and charges rs.2190/- without accepting the guarantee.

Again one month before when we faced the problem, they again visited and said there is a problem with censors. Done some work and left. Again now, the machine is giving electrical shock and rinse is holding and not working. I cant hold this defective machine again.

The machine delivered is defective. I am an advocate and i think when you promised the 4 year warranty you shall replace the machine or refund it. Otherwise i shall approach consumer court.

Its been 15 days I am continuous calling customer care for tge technical issues with my washing machine..I have taken AMC..and now I am wondering why I have paid so much for it..the nashik service center is really terrible..they talk as if the customer are on their mercy.i am fed up of calling customer care again and again..
the technician denies service..how can they hire people like that who are so unproffesional..
Resolve my issue as soon as possible..
Shefali shrivastava

We have purchased around 2 months ago. foam remains in the utensils after wash. Complaint attended by engineers many times but without solution. Few days ago we received a call from mangalore IFB personal. He did not come as promised. We want the dish water to be replaced immediately. We will not allow to replace any part of the machine as said by your engineer to see the result on trial and error basis. Since the problem persists from day one, we feel the machine is not checked properly at the factory. We are not using the machine at all.
Today also we called many times but no one responding. It seems that no one taking care of the complaints seriously. Rather they are eager to close the complaint after giving a formal visit and talk to us. IF IT IS NOT POSSIBLE TO SOLVE THE ISSUE IMMEDIATELY YOU TAKE AWAY THE MACHINE AND REFUND OUR MONEY. OTHERWISE WE WILL MOVE TO THE CONSUMER FORUM AND CLAIM DAMAGES.

Washing machine ifb elena dx. The machine begins to rotate when the switch is on without pouring of water and water is continuously flowing to the jar with out control and over flowing from the sides of the lid.

Rotation is not good. While starting the spinning it began to shift to one side. The balancing is not proper. Amc is available with ifb
Amc/ew no.[protected]

Dear Sir,

1. I had bought an IFB Diva Aqua washing machine through Flipkart, for my 78 year old mother in Faridabad, on 2nd Jan - installed on 5th Jan late evening .

2. The machine gave problem from Day 1 for which I kept raising complaints to the service center, Flipkart, Area Manager and the Engineer who installed it. ( Ticket Nos : [protected], [protected], [protected])

3. The machine was finally replaced by the service center as a defective piece about 5 days back.

4, Today on 28th Jan'19, the service engineer came to install the machine which had a small part of the cover protruding out. He banged it with his hand and said this happens in transfer.

The machine had water stains all over as if it has been used or repaired and sent to me

I am extremely harassed by the attitude of IFB. I cant believe that a global brand as yours can harass a 78 year old handicapped woman like this. I quote your policy as a reminder

IFB Quality Policy
To supply products that will exceed customer's expectation due to excellence through perfection in quality and service. "To maintain an environment for teamwork and continuous improvement, leading to total quality in all activities of the organisation".

I fail to understand the relevance of this policy. My mother is being harassed to no ends.

Please help resolve this problem or refund the money to my mother.

I am not ready to accept a used piece in lieu of money paid for a brand new one

Please help.

Best Regards

BELA GOYAL

Dear sir/madam,

Complaints - ticket no [protected],
Register mobile no - [protected],
Previous complaint register no -[protected].

I am aravind, given request regards my ifb microwave oven not getting heat in previous complaint.

After that technician came and change the 3 spares on 07/01/2019, that bill i attached for your reference,

Then we contact that technician on same day display panel to fit properly, we request the technician came and check it, for that technician said press the restart button, button will work properly,

But now oven not working properly suddenly in the middle oven stop and that button not working.

So i contact ifb customer care[protected], on january 21 this month, still no response.

Really i not except like this worst customer services from ifb, i want to solve the issues as soon.

I raised a complaint over 6 months ago about their service during amc, followed up with their customer support but of no use. Despite several follow ups, their bangalore service center is irresponsible to call up and know the issue. Every time i call the customer support, they keep telling me that the service manager in bangalore is notified and he would call me but of no use. The service engineer comes to sell their way powder and liquids but not for service during amc. I have been complaining about my machine making noise and wobbles a lot during end of washing cycle. The service engineer found no issue during amc and as soon as the amc was over for the same issue, he quoted 5k+ for repair the moment i disagreed to renew the amc. Their intention is to force customers to take amc, do nothing during amc but come for service every 4months to sell washing powder and liquids. If you don't take amc, they charge pretty high for repair but they don't rectify the same issue during amc.
I don't recommend ifb at all. Hopeless service

Hi
We have ifb fully automatic washing mac
Machine. My machine is showing error of dper. It was working fine suddendly it stopped and showed this error. Please resolve the matter asap. My experience with ifb is not that good. Our machine vibrates a lot whike spinning
Please contact us on [protected]. Your tollfree no is not connecting.

Regards
Basant kumar pandey

Hi
I raised complaint with ifb for washing machine not working all of a sudden. Ticket number: [protected].
Name: balaajee, registered mobile number with ifb: [protected]
Date of complaint: 17 jan 2019

Though the machine is still under warranty, the person who came for service said, the mother board was damaged coz a rat has bitten the wires. So it would not be covered under warranty. So he asked for 4500...

I had taken new front load washing machine senorita aqua sx 6kg 1000 rpm from raja kaka electronic mall kolhapur date25 march 2014 today black smoke had came from my front load aqua washing machine. The machine he 4 years warranty till now i need a quick service for my washing machine so that i can continue my machine daily due smoke i can't operate my washing machine so please give a quick service
Name deepak dhang
Add flat no 12, a wing, chavan park, maratha colony, kasaba bavada, kolhapur 416003

My ifb wahing machine service is not good I have called customer service for machine door problem but the guy who sent through customer care service changed the door lock but the machine was not worked then he said the buttons are not working after fixed the front panel so must to change the new panel till that you have to use use screw driver to press the button then only it will work.he said I will brought a new panel within a week but a month passed still whenever we call him he is telling the same he didn't got the new panel please consider my complaint as faster as possible.

This mission is not working not clear vibration and another complaint when the mission is running it will comes somke i can't under stand what s happen the since 1year vibration complaing is not clear service boy no expreience, amc bond still not received how many days i am wating the problem to clear service is very bad, clear all the problems as early as possible

I bought new ifb microwave from store on 18:01/2019 product got delivered in 19/01/2019. When i checked the product it had a small dent, not at all happy about it. When i call your customer care they made me run around. I had clearly mentioned to your customer care team that i have office on monday so ask the technician to come before 11:30am now when i called the technician he said he will come after 1:00 how rubbish is that, while take money you people are so fast and now giving me lot of trouble for the product which i bought, regretting why i got ifb product.
You people are not even bothered about customers time, i dnt have whole time on earth for your technician to come.
Not at all happy
How would you feel when you get new product that too with a dent.

My Dishwasher shows F2 error not working for last 4 weeks. I called cust care on 28 Dec 2018, they said my last complaint was still open since July 2018 and so they can't open new complaint.
they said it will be rectified immediately, after 10days I got the supervisor Mr Senthil no. and started chasing for another 10 days.
Till today no one attended.

I complained about the touch pad of microwave ovens on the 11-january-2019 toll free number. On the 14-january-2019, technician came and said the touch pad will be changed in the evening or tomorrow. But he did not come even next day, when i called him, so he said that we do not have touch pad in the stock, then we have put an order in the company, it will come in a day or two. The touch pad will be replaced by friday 18-january-2019. Today...

Recently bought a IFB Serena aqua sx LTD 7kg washing machine.. via Flipkart 2 weeks back... For first 2 days it was ok with no issues clothes got washed and dried ...after that clothes not getting dried till date... We are suppose to dry it manually . Really fed up with calling IFB Service people not responding ...Really fed up

I am having ifb front door washing machine since last 12 years

Till now complaines use to solbr by the engineers buy from the last[protected] i have complain about fault in my machine engineer come and check the machine as says parts is not available.

The model which we are using (Executive elite) is discontinued and part is not available.

My machine is i tip top condition on ther is facut in programming card for this reason engineer insist us to buy back and purchase new machine.

But i want to use my old machine only just for 1500 parts is it worth to buy 40000 new machine

Local Service Team is unable to solve the complaint which is Recurring in nature for the last More than 6 months.
The worst is I am being AVOIDED on every approach.
[1/15, 3:31 PM] Chari: Dear Mr. Arun.. Please see that you take an immediate step to attend Last time I made a similar complaint on 17 November 2018. There was a reply from your side stating that you will call me the next day. You kept silence. You were not available for my Subsequent calls. Please speak to me as you see this message.
[1/15, 3:32 PM] Chari: MATTER MOST URGENT. PLEASE DON'T IGNORE
[1/15, 3:35 PM] Chari: I am S D Chari from Madipakkam. VEDANTA DESIKAN STREET.

Sir,
I have lodge a complain on 10 dec 2018 bearing complain no:-[protected],
From balaswar my machine model is senorita sx till now no one is visited to check the machine nor my machine is repaired. I want to know is my machine is repaired or not, i have call several times to mr. Himansu sinha no:-[protected] and mr. Sakhawat alli no:-[protected] but still the complain is not attended, also i have call many times to your customer care no one is responding to my complain can you suggest me what to do further.
I think ifb is not able to give support for their product or ifb support is very poor.

Nutan prava samal

Dear ifbians

We taken a top loading washing machine on 16 december and waited for a demo for more than 10 days and the technician told us to exchange machine due to some technical reasons.. After that we replaced that machine with new one on 05 01.2019 and i called ifb customer care on 07.01.2019 and received a ticket no-[protected].. On 11.01.2019 i got call from imran mobile no - [protected] and he told he will visit for a demo from that day onwards no one has called or busted for a demo.. I called the customer care for more than 15 times but in vain.. For a small demo your taking these much of time... This is one of my bad ever experience faced from a leading company in the world..