IFB Industries Complaints & Reviews

We had very bad/worst experience with ifb service, we had issue with our washing machine, we are getting error message from machine so we have raised a complaint #[protected] dated : 19th dec 2018. Next day technician turned up and examined the machine and said they need to replace aqua filter but we asked them they he responded is very wrost i[censored]r not changing the filter we wont come for service again to ur place nu he mentioned. After replacing the filter also same error message is coming and we called him again he said he will do next day. But, till now no one turned up to replace the part. We (Customer) were tracking the complaint daily and no one are attending the complaint till date. We are calling ifb customer care daily and they are conveying that they we will forward the complaint to higher authorities. Even, we have called local in charge, franchise and but none of them responded back. We are very much disappointed and facing problem w. R. T service. If anybody from ifb tracking this complaint,

This has reference to my complain no as[protected]. It is regretted to note that requested job has not been attended after more than two werks of complain lodged. Pl clarify the reason for a followup. The machine went out of order (F9) since two weeks. I contected all concern. They promised me to atyend to it and assigned the abobe complain no. But till date mo action was taken. Pl look in to it and resolve the problem at the earliest..

I have registered a complaint with ifb and one of their executive visited my place. He identified that one the part is defective. He is gone by saying that he will return with new part. This has been a long time but no one has returned even i called many times to ifb customer care they said that the problem would be resolved in next 24 hour and also provided a number of senior manager which is not reachable. Requesting for help to resolve the problem on priority

I purchased neptune dishwaher in the year 2006 and until now it was under amc and working quite well. I use the dishwasher occasionally, say, onetime in a week. The present amc got over in november, when i approached for renewal i was told that amc is discontinued for neptune model asked me to go for exchange.
I prefer to keep the same machine since it's working fine and why should i spend more money on purchasing a new product. It will be highly appreciated if ifb could continue the amc, as machine is in good condition.

I am totally disgusted with the service and even the cost of servicing.
On december 3 i had registered a complain. The guy cam and charged us over rs 5000, and within a day it stopped working the very next day.
And post that they sent some technician who opened it up again and mentioned that he needs to replace the same part but he has not bothered to come and fix it. I have made so many calls and have received no response. My complain number is[protected]. I am really frustrated and have now bought a new lg washing machine, please coul you refund the service amount at the earliest.

Complt. No[protected]. Complained on 18.11.18 technician came. Microwave was working perfectly except some earthing problem which was rectified by electrician next day. But the technician done something that my touch board is not working. After several calls to customer care and technician satish no one is responding when it is 1 month. Kindly help immediately

As i generated query regarding washing machine. The technician was come and found air suction pipe was broken. But he had not carry new pipe. So, he adjust by shorter pipe and start machine. He was order new pipe and said me he will come within week for placing new pipe. But he did not come yet. Please go for further query and resolve it immediately.

Ticket no. [protected] December 14 Ticket no. - [protected] December 6 ticket No. - [protected]

Reference is made to the above mentioned three (3) ticket numbers.

As per the AMC policy, your company has assured that the turn around time for an issue to be resolved is 24 hours.

Your company’s technician, Neeraj has been visiting our residence since past 3-4 years. Everytime he comes, he never comes prepared. He shows up and then informs that he will be coming with the required part(s) that needs to be replaced the next day. He has something or the other excuse to delay the matter further by another 4-5 business days ( part is not available, I got busy, etc.). This is despite the fact that all the details has already been provided to your customer care. Firstly, why can’t he come prepared to my residence with the parts. Secondly, he is undoubtedly wasting your company’s resources and time and my precious time as well.

Talking about the ongoing issue, I lodged a complaint on November 26 (ticket number as mentioned in the subject line) and Neeraj has failed to resolve the issue, it’s been more than three (3) weeks. I have to file complaint again and again.

On December 13, he advised me that he has changed the panel on the machine and that it should work fine now. However, when I put clothes for washing in the washer, the extra ironing switch wasn’t working and the timer of all the other cycles has been changed. On December 14, I called him directly and enquired about the situation, he advised me that the panel that he has installed on December 13 is not in a proper working condition and he will have to replace it and he will do so within a week. Astonished and dismayed, I filed another complaint with your customer service centre and I was issued a new ticket number.

Also, please note whenever Neeraj comes in, he tries to sell the D-Scale packa, I guess he makes some out of pocket money by selling those.

I again, followed up with your customer care centre on December 15 and spoke with Ankush, customer service executive and his supervisor, Sai Pragya Aggarwal. Mr. Aggarwal assured me that the issue will be resolved by Monday, December 17 by 6pm.

It’s December 18, about 6:30 and nothing has been done, I received no correspondence from your company, whatsoever. I rather had to follow up again and ended up speaking with Mr. Abdul Salam ( Mr. Aggarwal’s supervisor) and he had no answer except that someone from service centre will be probably showing up tomorrow.

I have wasted 23 precious days just to get a washing machine fixed.

I need an answer as to why the issue has not been resolved yet despite several assurances provided by your Company’s employees.

Also, why a proper training is not ptovided to your technicians, all I see is that everybody keeps brushing off the matter and there is no accountability, whatsoever.

To,
The head of the consumer complaint ifb

I hereby wish to bring to your notice that the microwave model no. 34 bic1, which we purchased from ifb point in september 2015 has become, pain in our neck from last 22 months.

The pain includes getting in contact with the service person, the capabilities of the technician and the replacement of inefficient part and so on...

I am mentioning the dates on which i complained regarding the microwave.

On 27th feb'17 ticket # [protected]
6th march'17
13th april'17
7th july'17
- meanwhile, it got repaired through personal follow-ups
12th oct'18 ticket # [protected]
20th oct'18
26th nov'18
10th dec'18

After all these, the present conditions today, is that we still need a lot of repairing in the microwave. We being a very loyal customer who has purchased an oven, washing machine and dishwasher also from ifb is put to this condition.

So, this is a 'final sincere request' to get this microwave replace with a new one... Or change the replaced part with out any additional charges.

Please understand and help.

Regards,
Vibha baid

I complained to ifb customer care (Ticket id - [protected]) on dated 10.12.18 regarding washing machine not working properly and 6 monthly general service is also pending. A fellow was called me for repair but he having not a valid id from ifb so i not attended him. But after continual follow up no any response got from ifb team. On dated 11.12.18 we got a massage from ifbcrm that your issue has been resolved. Such types of service you are providing to customer.

What you having issue? During purchase of appliances you are committing for 4 year free service but you are not able to attend single problem.

The person who came in for washing machine demo was so rude. We were getting issues with the machine like frequent error LED blinks. So called the person who came for the demo to inquire about the issue. He was so rude and started bad-mouthing. Please don't send a ### person like this to customers, so that you don't lose your customers. Please do the needful and warn such kinda employees. His name is Ramanan, mobile number - [protected]

I had very bad experience with navi mumbai ifb service team. I was asked to take rs. 3105/- amc (Duration dec 2016- 28dec 2017) for my washing machine & even charged rs. 3200/- during amc period nov-2017. Also same issue reported in dec-2018 so told that further 8500/- would be charged further & when spoken with navi mumbai (Sanpada-nerul manager), he spoken rudely & later warned that service will not be extended in future.

Hi,

My air dryer is not working, I have registered the complaint with Id:[protected], no technician have attended it and complaint was directly closed from IFB end. I have reopened it, still its been a month no one called or visited for repair.
I have tired calling the local service centre, but nobody receives call there. complained many times with the Munda coropration, sales dealer.
Calling Service head -Maharastra -but no response.

Location: Panchavati, Nashik,

My dish washer is out of order since 7 days. I lodged a complain with the call centre immediately. They deputed one technician who promised me to get it corrected by last tuesday. But till date there is no information from him. May i request you to please look in it and arrangcorrection at the earliest, keeping in view of yr ccompany's good reputation.
Yours sincerely
Dr r. Chakravorty.
Regd. M. No.[protected].

Dear sir/madam,

Please send a service engineer to repair the washing machine, the wash dial gets stuck every time and has to be manually operated for over an hour. It has been a long time since we have tried calling your executives but none of them responded in any way. Also the machine is under annual maintenance contract, so please send help asap.

Manish tandon
[protected]

I complained online with ifb service center regarding washing machine not working properly, a fellow from excellent services showed up and removed my pcb and took along with him and next day got it back repaired and charged 3950₹ and machine is not yet working properly. Number given is not picking up and machine is still not working. Invoice is from excellent service.

Dear sir/madam,
I undersigned holding an ifb front loading washing (Eva-sx 6kg 700rpm) with machine serial no is 13498
I do have valid amc for 2years (From jan 2017 – jan 2019) while entering in to amc for my washing machine, the customer care representative mentioned that - amc would cover rubber parts including plastic material. - amc will be applicable from day one & will cover all the parts based on which we took the amc in 2017

Today first time we had an issue (In last 2 years) on our washing machine functioning and raised the compliant and the technician visited the house and mentioned that the rubber internal parts are not covered under the amc where as he agreed to change the bearing. This is completely contradicts the initial promise on complete coverage. Why aren’t the terms & conditions uniform across india?

I am one of the loyal customer of ifb and planned to renew the amc in jan’19, contradicting statements between customer rep and technicians are really confusing.

Request you to address these concerns asap.

Regards,
Vijay

Dear management, ifb
1. These are the two complaint nos which were registered:
a) Dear Customer, Your Ticket No. is
[protected].
b) Dear Customer, Your Ticket No. is
[protected]. IFB representative will
visit shortly.
2. It's been 4 months I have been falsly re- assured that my machine which is in wty will be addressed .
3. There was a sincere request from my wife to ifb service center guwahati, since she sprained her hand and the situation worsened as she was alone attending a one year old n parents.
4. she was promised necessary action asap.but as usual, these ppl have no humanity & no action was taken.
5. We always had high regard for ifb products. But, sadly m fed up with its customer service and took this forum as a medium to apch the mgmt
5. Contact no of ppl who were assuring falsly to us are :
a) Mr anikesh ghy : [protected],
b) Mr Chatterjee ghy [protected] of ifb.
6 My contact no . [protected] for further communication.
For info .

I have purchased this product from Bajaj Electronics, Forum mall, Hyderabad 2 months before.Ever since we started using it I have been experiencing problems with it!!

few days back got another problem, even door is locked, its showing door error and not running.
I have complained the problem to service center 10 days back.Henceforth am following up with the customer care people but no response.Invested about Rs 50, 000 got wasted and got no support from customer care.

I have called multiple times to seller and IFB customer care, didn't get any response till now .They are cheating the customers by delivering faulty products. what product should I suggest when my family/friends/colleagues asks for which washing machine to take??

They are cheating the customers by delivering faulty products.

I have complained so many time since six months back regarding subject repair in the washing machine, but still this date no beneficial reply and remedy not availed till this date. At last I have made AMC for my machine in the month of November 2018, further I have reported the complaint to the IFB technician, but no remedy till today. Now I have come to the conclusion that the product I had chosen is my big mistake. Now the customer feels insecure with warranty and guarantees given by the IFB. Now register my complaint against AMC/EW No: 60614372 and direct the technician to repair the machine early.