IFB Industries Complaints & Reviews

My service ticket#[protected], washing machine was showing 'door' error. Technician visited the house and changed the door lock however it was not resolved. He then said it's the board problem and removed the parts and did not put it back. They closed the ticket saying they will loose the TAT and will visit again. Called several times but of no use.

This is really matter o[censored]npathatic attitude of entire ifb right from ifb helpline [protected], dealer [protected], ifb area manager. I have registered complaint on 28.11.2018 but till 12.12 2018 my complaint has not been solved. I have made repeated calls to everyone. Ifb helpline says problem shall be solved in 24 hours whenever i called. They also gave number of area manager. I called area manager. He told me to send him detail of complaint. I send him on 07.12.2018 again reminded him on 11.12.2018. I called him on 12.12.2018 he behaved like he does not know about my complaint. I told him i send my details through whatsapp.
It is really unfortunate that i am ifb customer for last 15 years but now i think that ifb is unable to provide sale after service. I have to switch over.

I have signed 2 years amc of rs. 5723 for elite dx 5.5 kg, i have undergone service drum, front tub and bearing.in addition they have changed one hose pipe and belt which was not having any problem. After service, the service engineer asked me to pay hose pipe rs. 650 and belt rs. 950 which was around rs.1600 in total. The belt which was supposed to be in amc, they told me later it is not covered.
While signing up the amc they said any wear tear in hose pipe and handle are not covered. Hose pipe will be around rs. 350. Belt will be covered.

Now the same engineer asking me to pay for it. This is literally day light robbery. They intended to change the rubber or plastic spare even though they are in good condition and charge inflated price morethan double the cost of the spare.

I would need your intervention and provide solution

I have purchased an washing machine of ifb on 18/02/2018 with bill and warranty for 24 months, from past 5days there is an problem with the ifb washing machine which not working and complaint has registered with there service centre and the ticket number is [protected]. Near about 15 to 20 calls been made to remind them each and every time, but till date there is no response.
Know, with this kind of worst service from ifb then i am not interested with that product. So, i don't need it any more, i need my money.

Hope you do the needful

Thanking you

I am booking this complaint after no response from customer service.

I got a problem in drum remaining with some loose rubber powder after washing cycle.

After checking the problem by IFB technician, it was found due to corrosion of drum arm leading to misalignment which leads to rubber wear and informed to replace the drum along with rubber seal.

As my machine is under 100% warranty for 4 years, I asked to replace both at free of cost. But he informed me rubber parts will not be covered under warranty. When I checked the same in warranty card & user manual, I never found out such statement anywhere in the corners.

Rather it was mentioned as “During 48 months from the date of purchase of the new washing machine all the parts of washing machine which prove to be defective in workmanship and /or materials shall be replaced or repaired free of charge”

It was just completing 1.3 years life from purchase date, but I used the machine only for few months effectively as we were out of station for 5 months. So, with this limited usage, IFB machine is getting such dreadful problems which creates unhappiness on your build quality and brand image.

Technically speaking, my machine was built with Aqua-energie technology which makes water to soften, thereby the occurrence of problems due to water like corrosion, contaminants, etc. shall be less and additional filters are not required to soften the incoming tap water. Also using this technical concept, it was marketed to me and it made me to buy. But finally, I felt it was completely wrong concept as your technology never works on my problem though I am using well water.

With minimal usage, the drum arm material is corroded. I still never believe, how IFB with high brand image & build quality is using poor quality of materials.

No transparency in warranty
As said above, it was different statements of warranty coverage from user manual, dealer, technician and customer care. Whom I should believe?
If it is partial, then what is the meaning of your 100% coverage under warranty?

So please take immediate actions to replace my defective parts at free of charge as per user manual.

If i am not getting any response from IFB team, even after posting this complaint here, my next only hope is to forward the complaints to any Board of Directors.

Here i am complaining about my top load washing machine 6.5kg
I was purchased in the month of oct dated 10. Fro that that to till 9 dec 2018.
I didn't get any call or msg from ifb in regarding the issue related with my washing machine..
I call it's service center many times but didn't get any response and i also send many mail but didn't get any response.
Now i filed a case against ifb in consumer court and i will meet their deligate in court..
The worst ever service i got from any company named as ifb
They didn't response
Finally,
If my problem were not getting solved..
Then i filled a case against comapany.

After complaint on this site more than 10 calls came on 08 dec 2018 asking same thing... Hell of a service. Frauds.
Finally late in the evening somebody lands up checks the machine and says that there are issues and because warranty is over amc cannot be done without repairs.
My query is that i applied for amc well before my warranty ended. Although the request was acknowledged by the company nobody turned up as told by them...

I am getting f5 error on the dishwasher frequently. Whenever i start any washing cycle, the machine fills up water and starts running, but immediately drains out in 10 seconds. The cycle is not completing. Sometime, i get error after 'rinse', when the machine switches to 'dry' mode. The technicians visited and checked, but could not diagnose the problem. They took it with them to service station where they say its working fine. They are blaming the issue on me by telling that water supply is insufficient at my home.in that case, how was the machine running for 1 year without any trouble. I am facing this issue from past 2 months. It was fine till then. I am fed up with this. Please solve this issue, or take this machine and give me a replacement. It is in very good condition except this f5 error that shows up often without any reason.

I bought the machine in dec17 but after 3months it started leaking i made many complaint in ifb but everytime technician not came only msg came that your problem has been solved.. Now it is like a rubbish for me.in future i m not going to buy any ifb appliances. I will prefer lg or samsung in future. I also bought a ifb microwave i registered for demo but no one came for the same. As usual i got only a rubbish msg that your issue has been resolved. I will not suggest anyone to buy a ifb appliances if you want a best service. After spend enough money and you are not going to satisfied with company it means that it is wastage of money.

Sir, i am writing this complaint for the second time, i am a loyal customer of ifb since 2007. After my 2yrs amc contract with ifb for my elena washing m/c, no one is attending my door closing issue even after several calls and online complaint registration.
If this is the case, i would like to break the amc and request you to refund my rs4500 paid over amc for 2yrs.

It seems in ashok nagar, chennai a new agency started and where i put my amc is different agency and no one is responding now.

Need a quick feedback from the complaint cell pl.

My mobile no. [protected].

I had applied for AMC of washing machine in response to a mail by company in Oct 2018 before end of warranty period. On 10 Oct I received an email from IFB that AMC request is accepted and that somebody will contact regarding the same. However, there has been no response till date.
I have approached the company customer care many times but NO positive response.

Front door washing machine bought from nadiyad sanket sale india 10 months ago by me aka paresh patel, at - alarsa, ta - borsad. Di - anand state - gujarat 10 months ago and machine is not in working condition. I did complaint more than 7-8 times. The drum of it unable to complete one round. Every time person came from service and they perform half checking and left our home. I hardly used more than 10 times this machine. No one able to answer our complaint and also their answers are not justifiable. All my money wasted after it. Also they refused to replace by saying high voltage issue even though there is mcb and stabilizers installed worth of 5500 and yes they said there is air issues etc etc. Every time they have new story. Kindly refund our money or exchange the piece.

We had a problem in our ifb dryer for which we contacted customer care. They sent service people who came and found 2 problems. We paid the money for their service. There is a coil problem for which we told them to order for a new one. More than 15 days have passed the service people didn’t turn up. I have expressed this difficulty in customer care and they too have not responded. We are in a place where we are in desperate need of our dryer. Iam very upset about the irresponsible behaviour of your staff. Do take this matter to resolve this issue.

This is with regard to the technican mr shailender who visited our house on 03/12/2018 to my shock he shouted at my father who is an senior citizen and started using derogatory language just because we did not take accessories from ifb and i will complaint this to your higher ups as well. I want to ask you a simple thing is it a crime that we dont purchase accessories from ifb and this behavior by ur so called technician is like an mafia who just want to sell his product and if you dont then he is uses indecent language and says that future onwards he wont provide any service and even said to an extent that you can even complaint to anyone but still nobody gonna take any action as he is the only technican in the entire vicinity. This is harrasment at its peak level. This type of services by such an multi national us highly unacceptable and i promise you that i will spread the word of mouth to all my friends and family that never purchase any product of ifb because their after sale service us horrible.

With deep concern, we would like to inform you that, our ifb machine which is not even 6 months old purchased from ashram road branch of sales india has given us problems 3 times. We have been given defective and faulty piece.

We had already lodged complain regarding the same, and was immediately attended by your technician. The technician worked on it and made it serviceable, although we were not made aware about the problem.

After few days, the machine again stopped working, we again lodged the complain, next day again 2 technician came to repair it, and repaired it within few minutes. The moment they left our place, within 5 minutes the machine again broke down. I immediately called them back, but i got a reply from them that we have reached very far from your place and cannot come back, and now somebody else will visit your place tomorrow to repair it.

After 2 days, i received a call from sales india asking me that is your machine repaired??? I informed them the whole story and told them that the washing machine which is delivered to me seems to be faulty and needs to be replaced with new machine, she told me that she will talk to her senior and call me back. I never received a call back from sales india.in fact in the evening without informing me she sent the same guy to repair it and replace the faulty part.

We as a customer feel that we are taken too lightly at times, and the sales india team does whatever they want.

There may be several reasons to it.

1) they either think that we are uneducated and we dont know our rights.

2) they think that we dont carry technical knowledge about machine, so whatever they tell us, we will believe it.
The problem should have been sorted out on the first complain itself, if the part was faulty, why was it not replaced on our first complain, secondly when i have already demanded to replace the faulty machine with new machine, why they are trying to replace the faulty part now??
I want to replace my faulty ifb machine 6 months old to replace it with a new machine.

Hi team,

We have purchased ifd dish washer on[protected] and we are having issue with that from starting.

We have added filter and also using ifb related products even though the mission is not working as expected, when we raise any ticket for that the technician will come and not providing correct solutions.

We requested to them if that missing having any problem that we couldn't able to fix then please replace it, for that they are saying we will give discount 50% you can purchase new one.

This not correct solution to purchase new mission if that mission couldn't able repair it should be replace by ifb company.

We are expecting permanent solution either repair or replace.

We have raised following complains till yet the issue hasn't resolved.

Complaint numbers:
[protected]
[protected]
[protected]
[protected]
[protected] — active

Thanks,
Mohan reddy

I have called the customer care number more than 5 times over a period of one month regarding my washing machine not working one guy came to house on day one after that no one visited my name is ajith r and the complaint number is [protected]

Complaint

The washing machine stopped working completely and i made a call to customer care and a guy came and said the board is faulty and needs to be replaced we said ok after 10 day he replace the board from day one every time i switch on the washing machine it starts working but after sometime it stops working automatically i am not sure he replaxed the machine with a new board or a good one. Every time i call the customer care they say the complaint has been escalated and they give me numbers of so called managers for me to contact but they never pick the call or are in out of coverage are i haven't reached then once please do something

I own a 6kg senator ifb washing machine which is under amc inclusive of rubber parts... On 27th nov i registered a complaint with the toll free no. Mentioning very specifically that on/off switch on the machine does not light up when supplied power... My ticket no. Is [protected]... Initially the customer care were unable to the correct service centre of my area even though there have been numerous complaints attended by the local service centre in the past during the same amc period.. I had to give them the address of the service centre which had handled my earlier complaints... After more than 48 hours of registering the complaint a service centre technician mr. Rajeevcalled up... He was specifically told the problem and requested to bring on/off switch so that the problem could be resolved... He visited our residence yesterday and called me back confirming that the switch had to be replaced and that he will indent for on off switch from the company.. The issue remains unresolved and we are left to the mercy of local service cente /technician and extremely ineffective customer care centre of ifb... We wiish to escalate this matter to the top management of ifb in view of our liyalty of being ifb cusomers since last 20 years...

Hi team, My machine is out of service for a month now. I have tried calling customer care and my complaint was registered but no one came to service the machine . After too many follow ups responsible person are denying to take call and no one is willing to take the responsibility. Please take this issue seriously. My machine is in warranty period.

Dear sir,

- purchased neptune sx! From ifb point viman nagar pune on 18 november 18.

- was given in writing. Delivery date - 20 nov and installation date - 21 nov 18

- got my machine with lot of persuasion to if point ultimately on 24 november that too i was told that it will come by 11 am and it came finally at 8 pm. My complete day was wasted and i am in business. Imagine how much loss of time and money. Got my machine with almost 7 days of delay with out any valid reason.

- the person i used to contact at ifb point is sidharth and his mob no is [protected]. When service rep came for installation on 25 nov 18, he said that plumbing is required to be done whereas neptune dishwasher was already functioning from the same connection and i bought new machine in exchange of old. There was small attachment required to be fixed between your machine pipe and water tap. Sidharth did not tell the service rep that machine is neptune vx1. I asked the service rep why you did not you get. He said company does not provide. Then i spoke to mr sidharth at ifb point. He was so rude and uncooperative that one cannot explain. He said that this attachment and plumbing is required to be done by the customer and else he is ready to take the machine back and return my money. The whole conversation is recorded with me on my phone

- i asked the service rep to explain me and my wife about the machine and attachment i will get it done later. I got that attachment later for rs 100 and got it fixed myself so it was a normal thing which your service rep and sales man mr sidharth made fuss out of it. It was a company responsibility to get the machine fixed and customer is to give you tap connection near by

- i have been ifb customer for the last 20 years and recently also i purchased ifb washing machine one month back. But this atrocious behavior by the company rep is tarnishing your company image and i thought as a loyal customer i must bring out this incident to you.

- why delay in providing machine and why your rep was not able to fix it with attachment or at best that attachment item would have been charged by us. Mr sidgarth behaviour of returning the money shows how careless and loyal he is towards your company.

Yogendra rawat, pune
[protected]/[protected]